Samsung India Complaints & Reviews

I have purchased samsung RT28K3343R2 refrigerator on 26.01.2017 from Reliance digital -Thana no 11, madhuri chandra complex, khajpura, bailey road, patna-800014(#4029186)
After that inslled on 27.01.2017

after that using i have found my inside freezer(deep) knob is not working, i have register compliant several times at reliance digital as well as samsung but they don't care for it.

Please look-into the matter immediately.

Sir

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected] and my mail dated 25 Dec 2016 addressed to CEO Samsung .

2. I am still waiting for a suitable reply from your end. I have contacted many times to your head office, customer care as well as service centre and send many emails in this regard. But they are not giving me proper reply.

My TV is under warranty and I am using unserviceable TV since 10 Nov 2016. Please look into the matter and do the needful .

Regards

Prabhakar Pandey
[protected]
[protected]@yahoo.com

Copy of the mail addressed to CEO Samsung on 25 Dec 2016

Sir,

1. Please refer my complaint No. [protected] dated 10 Nov 16 for Samsung LED 32” (32H5100) registered against Mobile No. [protected].

2. With heavy heart after trying every way out to make things correct, I have been harassed to the level that I thought to right few words.

Right from the beginning -
(a) I have purchased the ‘Samsung LED 32 TV (32H5100)” of your esteemed company on 26 Aug 14 from my savings with extended warranty upto 25 Aug 17.

(b) In August 2014 I had made a mistake that I have bought Samsung LED 32 TV (32H5100) from your esteemed company, worth Rs. 29411/-.
Till mid of January 2015 (approx 5 months) TV worked well, but after that I got some issue with TV Panel. Then I called Samsung support they assigned one technician for the service. Technician found that problem is with TV panel, so he changed the TV panel after approx 10 days and my TV started working normally.

(c) As days passed, same thing starts happening again and again (approx every after six months), Every time I called to the samsung customer support, now here again the same process starts every times your engineer came and changed the TV panel. Within approx 2 years 3-4 Panel have been changed. So product is of Rs. 29411/- and in approx two years, your company has replaced the 4 panel (Rs. 15000/- X 4 panel) worth Rs. 60, 000/- (approx). This means that the life of this expensive TV panel is designed only for 5-6 months. This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. It is not understood that what kind of product Samsung is manufacturing and what kind of technician Samsung is hiring who do not do end to end analysis of the products. Being an India’s leading Appliance Company, why your company don’t have any trained personnel to resolve this type of issues?

(d) Now again, since mid of October I am facing the same problem and lodge a complaint on 10 Nov 16, this time also your service engineer has told me to change the Panel, but this time I refuse to change the Panel. Because, when the last time the same problem was occurred, then also I refused to change the panel, but at that time I got a call from your head office (Ms Silki - +[protected] and she advised me to change the panel this time with assurance that if the same problem persist again in future then my TV will be replaced. Hence, I requested for replacement of TV / refund of my money back. I called up samsung customer care many times and asked to speak to senior in-charge or Zonal head but the call was not forwarded to any senior person. Now I have realised that Samsung services are pathetic and non reliable and quiet harassed by their behaviour.

(e) On 20 Dec 16, I got a call from Mr Rajesh (+[protected] and he offered me Rs. 19000/- against my TV which was refused by me. Because, it is not understood that on what basis your company is offering me Rs. 19000/- for my TV worth Rs. 29411/- + 3234/- (for extended warranty) = total 32645/-, as I am facing this problem since beginning and also my TV is under warranty.

(f) I have purchase Samsung LED TV because your brand is good. But right now I am not satisfied with your brand due to reasons stated above and it is getting a bad impression towards your esteemed company day by day. The company promises best of its products but all the promises seems to be fake. Having the company’s motto as “INSPIRE THE WORLD, CREATE THE FUTURE” is just a show as the company does not follow it. I wanted to pose a question on the quality control of Samsung appliances. Are they made to work for merely 5-6 months? Has most talked about ‘NEXT BIG THING” aimed to work for not more than 5-6 months? Claims that Samsung products are best in its category has also proved to be fake and hypothetical which has raised pro and cons in my blind faith with Samsung products. 99% of 32” LED TV sold by Samsung in Oct / Nov 2013 got the same malfunctioning i.e. Panel faulty and not one is being satisfied by the company. I regret that I had not bothered on their experience before purchasing a Samsung product. The company is pretending to be deaf and dump and selling a poor quality product in Indian market. Whether the company is not answerable to any one? It might be better to buy Qty 2 local branded TV (like Micromax, Panasonic etc.) in Rs. 30000/- Now, I promise myself - not to purchase any Samsung product in my life because, I have never seen such a branded company with low profile workers. Sorry if you heart by my words.

3. Sir, if I have to face such scenario after spending a lot of money on the branded product, I cannot afford this much of harassment. Hence, it is requested that kindly help in getting this issue resolved and give me relief by replacing my TV or by refunding my total money Rs. 29411/- including my extended warranty charge Rs. 3234/-, as I am facing this problem since beginning and also my TV is under warranty, else I am left with only option to take action against your esteemed company through Honourable Consumer Court / Media.

Waiting for an early and a positive response.

Thanking you,

Sincerely,

Prabhakar Pandey
Mobile : [protected]
Email : [protected]@yahoo.com

I purchased samsung led tv 40inch on 31/08/2014 of Rs 62000/-
now getting problem in display (Dark black shades on screen)
i complaint customer care about it they sent a technician he told the defect in
display and to change the display he told amount of Rs 29000/- he also took
photos and send through email to samsung company.
We cannot afford to pay such a amount. We have not misused it and it had only 2 1/2. years (thirty months only)
please i request you to repair it free of cost

My mobile purchased on 2nd of sept 16, is not working ( touch ) fm 26.2.17. I went to Nandanam service center. They said that some part, very small IC is to be replaced. Its cost rs.5000/- Instead requested to buy a new one. My mobile is under warranty . Mobil cost itself is rs.4750/-. When under warranty why should we pay? We are not satisfied with the service.

Hi from last two month I send daily regards my 11kg machine which v bought just 4 month before .
When washing cycle finish and v get clothes out v get 50%clothes dirty .
Technical department send two person to check problem but still i don't get any solution please I request samsung if yr product is faulty then please kindly get me reward or exchange it ....

I purchased one Samsung evo 128 GB class 10 memory card on 6 Feb 2017. It was in working condition only for 4 days. Now it is not showing anything in file manager. I have called so many times your customer care no. But it's ringing for a while and suddenly disconnected. I want to replace the card as soon as possible please reply this massage. Please provide your valid customer care number...

It has been more than 2months, as the washing machine is not working properly and want it to state that the service of Samsung company is very much poor, as because more than 6time the persons of company use come but unfortunately doesn't use to reply in a proper manner as they want a commission from us .if such a huge company can't response than we are able to make awareness to the public about the services.and the persons also has given in writing about the commission that he want from the consumer

This is to write to about Samsung defective air conditioner and complaining samsung almost from last one month almost to 20 times. Having call from Samsung office nothing has turned up okay. Non of the samsung guy turned up for repair rather than only promising from samsung office. I hope atleast CEO office would be serious to handle the complaint. I would like to ask Mr Ajay Sharma that did he follow for his promised services within 24 hours to be resolved with no cost to customer that he made to his customer. It was only call but no follow up to resolve complaint but excuses from Divya. I need a solution rather than explanation.

Thank you and hope for action
Anil Nimbalkar

Employees at service centre are worst. the service at the centre is disaster.False commitments by employee vaishali and false verbal communications.My handset j7 has a prob of display which they can't repair as the parts are unavailable with them. for letting me know this it took one month and now the else process information is only given when you call.Pathetic employees..I will not recommend samsung to anyone because of the worst customer service

Display was not working, this is 2nd time happening, 1st time they have changed and given, now also same problem facing, please help me to solve this problem;, .

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My phone is suddenly switched off on 27th jan 2017 (purchase date of the phone is 05.07.2016) one of the worst phone i even seen now days in samsung..

past several days i am continuously contacting them regarding my phone.. still they giving stupid answer part is not available.
Its almost one month now.. still they awaiting for the part..

I need refund i dont want to use samsung phone any more now.. this is my third phone which giving problem with in warranty period.

I am really worried about the phone too as the owner of the company in jail.

job sheet no - [protected]

I am very much disappointed from the service provided from samsung india. I am not understanding why samsung isn't ashamed with the service they provide. I had submitted my phone at samsung authorized service center first on 6th feb 2017 job sheet number[protected] with complaint of having problem with my headphones and lcd, they agreed with the headphone replacement and ignored my lcd problem by saying it was due to new nougat update. Later, after few days they checked and agreed that lcd problem also prevails. My phone being in warranty service got replacement for both headphone and lcd. But it was very unfortunate that i got call from your end asking me to take phone to some other service center, with new job sheet no. [protected]. Dated: 15/02/2017. They replaced my lcd screen and got me new headphones too, i was quiet sure that i won't have any problem but i am very much disappointed that i had lcd problem again (Screen is not clear) and with this service i am not going to compromise again and again, with very poor service in kashmir i had to get my phone to delhi to get it checked there only, i am request ceo samsung to either refund my amount or replace my phone because samsung has failed many times to repair my phone.

The concern person looking after my case is sincere, she tried to help but service centers personnel doesn't listen to her. I am presently at jangpura delhi (110014), and there are two nearest service centers as mentioned below:
1. Maa communication, address : a-180, ground floor, main bhishm pitamha marg, sukhdev market, 110003
2. Samsung service centre, a 233, pocket a, near crown plaza, okhla industrial area, phase i, new delhi, delhi 110020
I would request samsung to contact both service centers to provide me best possible solution.
Please replace my phone or again replace lcd or make refund of my phone.

Usman bashir
S7 edge

We Loged a complain With Samsung India Electronics, Kurla - W, Mumbai - 70, Ph 25138160, they said that company has out sourced services and gave contact of Smart Cool Services in malad, mumbai - 64, ph [protected]. The service person from Smart Cool Services came and said that two parts are to be replaced, he replaced the parts and took 2000 Rs from us . the fridge is still not working and now when we call they are saying that we cant help you, complain to the company ... What sort of service is this??? Kindly request you to look into this matter ASAP...

Sir,

I bought a samsung mobile, as i went to authorized dealer in my area and to getinformation about the service, they said samsung provides onsite repair service on customer request and thus I decided to buy samsung mobile. Now as my mobile phone is having problem and I want to avail an onsite service.Now samsung customer care says they didn't provide onsite service in my area and asked me to go to the service center.

Actually the problem is not that i cannot go the service center, the main problem is I already had a bad experience with Samsung Service center.As few year back I bought a samsung phone and it was having connectivity problem and went to the service center and they told me to submit the phone in their counter and to collect it after 2 days. But when I went to the center after 2 days, They said that my phone is having a hardware problem and have to change the motherboard and I agreed to do so as it was under warranty, they said I have to wait for another 12 days as they are not having the parts with them. So, after 14 days i went there to collect my mobile, but surprisingly they said that the part is not arrived yet, so i have to wait for few more days and by doing so they took 48 days to deliver my phone back, by that time my warranty period was over, so I collected the phone and went to home and to add more to my surprise I saw my phone touch frequently get hanged and after a week or so i saw my touch completely not responding and as such i again took my phone to the service center and they checked the phone and said that i have to replace screen and ic and they asked Rs.6000 for the repair as it was not under warranty period.So i decide not to do repair as they were charging very high, so i want to a local shop were they opened my phone in front of me and checked the phone, they said that the screen is having problem as it is already repaired once so I have to replace that one but the thing is that I have never repaired my screen before so how come the screen is get repaired might be samsung and their service knew that one. By the way I got repaired my old phone from the local repair shop just for Rs 1800/- .

The conclusion of the whole story is that I don't trust Samsung Service center anymore and I want to opt for an ON-site repair service so that I know what they were doing with my phone. So that i don't mess up again. I would have gone for a local repair shop but the thing is that my phone is still under warranty and I paid for that while buying my phone...so I will avail that one..

Hopefully my problem will be resolved soon.

Hi team,

I have a basic question on products under warranty.
My machine wasn't working and its still under warranty. The engineer came and identified an issue with the sensor. He seemed to be a beginner as he was always contacting his seniors over the phone for seeking help. He handled the machine quite unprofessionally, to uncover the parts or open them he damaged some parts of it as well.

Somehow he managed to identify the reason and replaced the sensor. However the issue wasn't fixed.
In due course of this opening and fixing, he damaged the top lid. Now this lid isn't in warranty and i am being asked to pay the amount for it which is unreasonable.

I spoke to the customer service many a times and always received only one response, that i need to pay the charges for lid. This is totally ridiculous and unprofessional.
Also the behavior in which the customer care supervisor mr. Bhaskar spoke was uncalled for.

I request you to look into this matter seriously and get this resolved timely. Appreciate your help.

Reference ticket no (S) #[protected]; #[protected]; #[protected]; [protected]

Regards,
Hina

Yachna.[protected]@partner.samsung.com, [protected]@hotmail.com

Reference : [protected] and [protected] (disagree for closure as error is from the part of Samsung)

Hello Yachna Chauhan
Please note Samsung products are good but not the best. You are aware of it.

Your email clearly shows how ignorant you are about the way your service center attend to the customers and about the way they carry out their jobs / duties. It has become monotonous for them that they do it for the heck of doing it to make fast money. This is what I have told Balaji, the manager of Velachery service center in Chennai. The job sheet is given to a customer after it has been filled up. How does one know about the terms mentioned in the job sheet unless we are informed of it. It is the duty of staff to inform a customer about transferring data prior giving an item for servicing. All the other service centers do so. Why can't Samsung follow the same procedure?
I had already lodged an on line complaint about the incompetent staff which Samsung has. I had already mentioned in my on-line complaint about Ms.Arul Selvi who did not inform me of transferring data to SD card. She has no right to transfer data without my permission. In the process she deleted all the important Data / photos from my wife's tablet which she does for charity. Samsung service center staff are TOTALLY INCOMPETENT.

Samsung has to reply to this rather than evading the problem.

I had lodged an ON Line complaint of Samsung website. How come this person so called Hasis Mehta called me immediately as soon as I had sent the 'On Line " complaint. How does he know that I have lost important data and photos from my samsung tablet?
This clearly shows that he a Samsung staff as mentioned by him. Yachna, if you claim the he is a false person and his mobile is switched off, then from where did he get both the phone numbers to which he made calls? This clearly indicates that he is a Samsung staff.

Yachna, why don't to attend to my phone calls instead of avoiding it? What is it that that you are afraid of talking to me? How can you say that you cannot pay the money loss when Samsung is directly involved in this matter by passing the mobile numbers numbers. It is you that have passed the mob nbr etc.

I have already filed a FIR against Samsung India and it is being followed up.

Hope to get a positive reply soon.

Rgds

M Mathew
[protected]

My phone s display has a crack and it was bought in last April under samsung s prebooking scheme where I am supposed to get a one time free replacement of the display.But the service centre guys are denying the fact that my phone was prebooked although the dealer is confirming the same.I am also attaching my phone s imei for reference.Please help...

Horrible Service by Samsung

I am having the most premium and costly samart phone the Great samsung Galaxy S7edge, purchased (December 2016) at Rs. 50000/- on of cost but now I realize that its total wastage of money bcoz I don''t expect that its 2.5d gorilla glass, the most toughened glass back side panel of my mobile got break by just only hitting with some my table corner in my jeans paocket.. I don''t know why company provides corning gorilla glass in their samsung mobiles, but i am very disappointed that my mobile front side gorilla glass got break due to some light hit inside pocket with table.. I want samsung company to change my mobile front side panel free of cost.. If not then in future I never purchase any items of samsung in my life ever because this is not my first time, my first problem was charging battery back up, I went to service center three times after that they change my data cable.
PATHETIC SERVICE by Samsung I''ve never seen.

Now they are saying that I need to pay 990 rupees for one time screen replacement, however I'm not going to pay a single penny.

My samsung galaxy on pro gold has been stolen on dt 20.02.2017 i have already lodged fir in my native police station no348 dt1.02.2017 hence i request you to lock the hand set by blocking the software of the lost hand set bearing
Emie no-[protected] & [protected] so that the cellphone will not be operative in further
Alokranjan bagh -[protected]/lost jio sim-[protected] not operative

With regard

Sir
Bill attached samsung model j700 gold edition now i have found that speaker problem for 4 months.. Through google search i have found that its a failure model.. Now i am in home after delivering baby i couldn't visit service show room.. Pl send your service person to below mentioned address for service o[censored]r failure model j700/gold
112/3 co optex colony
Theni main road
Madurai 625010
[protected]
[protected]