Samsung India Complaints & Reviews

I buy samsung earphone ehs64 from nutan enterprise balasore, orissa on dt-23/11/2016.After 3 months o[censored]ses one day one side earphone is not giving output and the switch(volume &call) is not working.I go to samsung service center in indore for warranty claim, my earphone is physically ok just one ring is cut.They told its not in warranty cover.So i want to change it beacause its not my fault ok ring cut may be in pocket it done without knowing us.I want to samsung change my earphone immediately.

Mobile no-[protected], [protected].

The thermostat of my fridge located in Mumbai was bad and service technician came to check around 24th Feb 2017 . The replacement part was shipped from Bangalore and took 10 days to arrive on 6th March 2017. After that I found that the technician had ordered the wrong part . Can somebody look into this this has become a joke .

The service request number is [protected].

In the meantime all my foodstuff gets damaged due to the high temperature.

Sunit Kumar Agarwal
Ex. OSD-Law, MoF, GoI.
Present address for Communication:
H.No.1, Bagvantham Street
Tanikachalam Road, Pondy Bazar
T. Nagar, CHENNAI 600 017

Mob. [protected] / [protected] /
[protected]

E-Mail: [protected]@yahoo.co.in
[protected]@gmail.com

Date: The 05th March 2017.

For Kind Attention to
The Chief Executive Officer
To,

The Samsung India Electronics Pvt. Ltd.
B-1, Sector 81, Phase 2 Noida District
Gautam Buddh Nagar, Uttar Pradesh

Subject: Samsung DUOS Mobile Set Model No. GT-18262, Android Version 4.1.2

Sir,

I would like to bring this fact to your knowledge that based upon the organizational reputation, Samsung is carrying, I bought the Samsung mobile, as per above details, during my tenure at New Delhi for a sum of Rs.12, 599.00 on 31.08.2013 from your retail outlet at Planet M Retail Ltd. Paschim Vihar, New Delhi with Customer ID[protected]. The original bill is still available with me.

Being a proud holder of this mobile started to vanished after 2 or say maximum 3 months when it stated to give trouble either in the connectivity or the speedily discharge of the battery. However, I carried the same for the next nearly one month when I approached the same dealer. The dealer, on pretext to check the set, kept for one or two days but later handed over to me stating that some settings were done, which subsequently turned out to be false as nothing was done to rectify the problem. Carrying the mobile with same problem, I again approached the dealer who suggested either to visit the Service Centre or to handover the set to him to be taken to service centre. Being busy with government functioning, I opted for the second suggested method. However, subsequently I found that I had been cheated and the set remained with the dealer with no steps taken. Meanwhile, I shifted to other places on my posting and the period of one year warranty went in vain.

The mobile is still with me and carrying the same with such defects.

Meanwhile I had occasion to visit Bengaluru (Karnataka) in the month of February 2017 and while in Marthahalli, I spotted the service centre. The moment I handed over the mobile set to the technician there, he held the set horizontally over to his head and without going through any experimental procedure, stated that the mobile had manufacturing defect and had to be replaced.

The whole nearly 3 years have gone to waste and my hard earned money has been mis-utilised or say used by the company without providing me the services of the correspondingly equal level of satisfaction in the shape of mobile which had defects at manufacturing level. The action of the dealer had lowered the image of Sansung and further it is un-assumable what this dealer got the benefits by on the one hand loss to me and on the other hand, not exchanging the set with the brand new when the policy of the Samsung Company provides the complete satisfaction of its customer and in doing this, the faith of the customer is imposed.

I don’t know in what way the company will deal with this particular situation but what I expect that company should at least stand at the footing of customer satisfaction irrespective of the time has gone and should provide me A GOOD MOBILE HANDSET as per its fair decision. Rejection of the request may be easy but may not be an alternative where the companies grow and expand due to their true goodwill policies towards customers. I will be one of them.

I further to say, if the Indian partners feel constrains in acceding to my request, my request may kindly be forwarded to their Korean counterpart for taking a decision. I hope and feel that a prudent favourable decision will be taken by taking all circumstances into consideration.

Thanks and regards.

Yours

(Sunit Kumar Agarwal)

Dear sir...

I was booked a Samsung j2 back cover mirror aluminium Acrylic Back case gold i received it but it is not fitting to my phone as i thought it j2 2016 modle.so please refund my money rs 173/-

Order id : LO4326263
Companys var tin : [protected]

With regards
Khaja
Tel:[protected]

I had registerd complaint for fridge repair on 22.2.17 In samsung service centre. One person name Imtiaze from Reliable services came on 23.2.15 And after checki g freeze change the dumper after taking carge of Rs.2650+350(visiting chArges). Since fridge is not giving cooling proper I again complaint samsung service centre on 25.2. but nobady came. I again complaint on 26.2 Imtiaze again came i asked to change damper . He came on 4.3 with broken damper. It is requested that new original damper may be installed immediately .

Dear sir..
can i request tooo you am not be satiesfied in samsung j7 phone . Its createad very deficult problem. but am going in 2 time on care center then some time is problem is solved some time new problem is created. my work is on wheatsup . so am not be sespends the time . this time my samsung j7 phone is problems on wifi and hotspote is not be open . my all work is wifi conected the phone so plz. ... can i request to you rechange my phone is not be propered right becouse some time is new problem create so plz. change my phone its not be posibal after all properly right recover my phone . so am request to you sr. are u help me replace my phon on samsung care ..

name Sanjay kumar
cont. no. [protected]

Hi Support team,
Subjected complaint was logged on 28th Feb, but till date no one has contacted for resolution, I have called 6 time at sumsang call center and every time I have been told that service engineer will call at registered mobile number. This is prthatic services from your Noida Service partner.
Kindly intervene and get it attend the complaint on priority...Thanks Surender Chauhan

I bought a samsung j7 last year(2016)...and now...the mobile's switch off Cant work ...my phone is under full warrenty of 1 year ..and i gave it to service centre in Mahoba ( U.P.) on 31 Janauary but i can't receive..they said they had given within 10-20 days..but now they again says to wait.. parts not available and he said call the customer care so i m call atleast 8 times customer my complain no. [protected] but customer care no. Person not give proper response he said parts not available more...i want my phone back within 7 days with good condition of ..if you are not intrusted to take any action then i will take any step to get my phone back...so i want that you take an action and pressurize the service center to return my phone within 7 days.
My contanct no. [protected]

Dear Mr. Tarun,
With reference to our telephonic talk I hereby wish to convey you that the handset was shown to my tecnical fried who is associate with the same field and his views/observation are the said hand set can't be confirmed to be defective at my end. It is surprise to here from you that this is not covered against warranty. Once again we require your kind & positive intervention so that my handset can be repaired under warranty. Please do not force me to intimate such negativity and ignorance regarding your reputed brand in my circle through facebokk/WhatsApp or any other social media. Waiting for your perfect and appreciable reply to see that the hand set is repaired at your end (I am not claiming for replacement).

Thanks
Alankar Kamble Mob- [protected]

I bought a samsung j7 last year(2016)...and now...the mobile's display. Cant work proper..it blinks when it is on low brightness ..my phone is under full warrenty of 1 year ..and i gave it to service centre in ludhiana ( fountain chownk) on 18 february but i can't receive..they said they had given within 10 days..but now they again says to wait..for 10 days more...i want my phone back within 2 days with good condition of display...if you are not intrusted to take any action then i will take any step to get my phone back...so i want that you take an action and pressurize the service center to return my phone within 2 days

DEAR SIR/MADAM,
I beg to say that i purchased your company phone in march, 2016.it's model name is SM-J700FZDDINS. After few months, in this cellphone display blinking fault. i submitted in your service center at 15/02/2017. They gave me receipt, receipt no is [protected]. but the main compliant is that i did not get my samsung mobile phone. kindly take a strong action earlier.my contact no is [protected]

My phone is galaxy note 4 smn910g.inoreder to have restarting isdue i went samsung service centre in manjeri .they said they will repair it and it took 2 MONTHS...at last he said he need to change the board that will cost me 6500.i refused and bring back my phone and putted a new battery .the phone works FINE...but the finger sensor was damaged .i went back to them and they behaved very badly.they said the will not be the one to blame...and i went to the police station and writed a compailnt.the police officer called the manager and questioned him and he confessed..he said he will repair it
..then he went with my phone without BATTETY AND BACKDOORA.after repairing the finger scanner the S PEN was missing..when i asked him he said i didnt give him that.then i said i will goto the police..the he BEATED me ...and Thretend me.and forcly taken back the phone and bill and my sim card containing in the phone for i was testing.i asked for bill and sim.he refused and called me abuse language ...if SAMSUNG DOESNT TAKE ANY ACTION AGAINST FOR THESE CULTURELESS BEHAVIOUR.THEN WE WILL MOVE CASE AGAINST THE COMPANY ALSO IN CONSUMER COURT ..[protected].[protected]

I have a UA40J5100 40 inch led tv from Samsung within 1st week I noticed patches on display I ignored it once but then it started spreading like all the edges of the screen I filled a complaint and a engineer was arranged from Samsung he visited and told that it is common I asked him for replacement he refused and told it is against the policy and said it may be dust issue so they changed lcd panel again after one month or so same problem arise again they changed the panel I asked him what's the problem he said its a dust problem (may be) and suggested to extend warranty otherwise a panel will cost me 20-25k I said okay again after a month same though i use to do dusting frequently to all my electronic appliances there is no dust ever on the exterior so how it went inside again they have done their routine job that's changing the panel but this time within a week it got same problem this they told will replace the product as this is the third time with same issue. I have called almost hundreds of time to CC. They asked me for cancelled cheque and ID I gave them and they said we will contact you within 10 days with a solution (replacement or refund) after 12 days no contacts has been made so I called them they started the procedure from the beginning from this date but this time I strted to call them 3-4 times a day and recorded each and conversation which i had with Samsung people and i received a call from head office from Gurgaon Priya who gave me her landline no. With extension no. & official email id and told to call her in any further assistance relating to the status but number is not exist and the email address wrong i called CC they told we will arrange a call with Priya on a priority bases as she is dealing with my case no calls has made yet fraud people worst service ever I am filing a complaint to consumer forum soon though CC folks says wait its still in process. I tell you real meaning of frustration, harassment is SAMSUNG and its SERVICES

Dear sir i love samsung phone i buy samsung j7 prime but after use i check this is not super amoled . i buy this phone before 2 days . i wanna excahnge with samsung j7 2016 2 gb ram plz help sir this phone camera is not gud . i love photography.so plz exchange this device this latest j7 prime cmara is very poor not gud compare j7 2016 plz help plz understand i buy this phone before one day so plz i request you exchange my samsunh mobile j7 prime

I purchased samsung s7 eage mobile on 19/06/16 and in Jun'16 it gets automatically battey low. Network not show.phone hung after every .30-1 hrs. I lodged the complaint at service centre 3 to 5 time jaipur but they are saying that they are not having its main board(PB) with them and whenever they get it from HO they will inform me but after repeated requests thy have not called me yet.Please guide me what to do.
Govind sagar
[protected]

I purchase samsung a7 edition phone in august after 4 month its have a display and batery issues i submit my phone service centre 17 jan for 25 days he take and not resolve my problem batery issue is same as before again he submit my fone in 21 feb and also there is no any confirmation by anyone what he did bill no.[protected] samsung take my phone 2month for resolving problem i purchase phone for use not to submit for servuce centre i am complaining again and again but not satisfactory reply by anyone i want my phone imediate or new phone i dont no what you do but i want if not possible give my refund.
Contact no. [protected]

I purchase samsung a7 edition phone in august after 4 month its have a display and batery issues i submit my phone service centre 17 jan for 25 days he take and not resolve my problem batery issue is same as before again he submit my fone in 21 feb and also there is no any confirmation by anyone what he did bill no.[protected] samsung take my phone 2month for resolving problem i purchase phone for use not to submit for servuce centre i am complaining again and again but not satisfactory reply by anyone i want my phone imediate or new phone i dont no what you do but i want if not possible give my refund.

Sub : Complaint for my Refrigerator which was in non-working condition.
Ref: As confirmed by your service engineer compressor which was under warranty is not working due to which my refrigerator is not in working condition.
I had purchased Samsung Double Door Refrigerator Model No RT28K3083SP/S9 from Croma, Rajajinagar, Bangalore dated 12.08.2015 which was working well since 12.02.2017 morning. After some time we noticed that cooling effect of the same has been gone but lights in fridge were on.
I had made complaint to Samsung customer care & I have been informed that she will inform the complaint to their Service center & engineer will visit my home, check the fault & will inform what is problem.
Accordingly, engineer from Authorized Service center of Samsung has visited & checked my Refrigerator & informed me that compressor of my Refrigerator has been blocked & will have to replace the same with new compressor. Since compressor was under warranty period he told me that the will replaces at free of cost. Service person told they will replace after 2 days as they have to request compressor and get it so I said ok but since from 15.02.2017 they are telling they have ordered the compressor part and it is yet to come from Gurgaon till date (02.03.2017) meantime I also calling to customer center asking for status but daily they are telling same thing.

Details of worst experiences of your customer care.

Ask any query they don’t know the information.

Sir, for this my small complaint I am constantly taking follow up with your customer care, service center, dealer, company & junior & senior officials. But result was zero.

My main point was as below. If my compressor is under warranty period company is going to replace it but why they are taking so many days to replace it and why they are not giving details on why there is delay in getting new compressor.
Sir, due to your compressor problem I had lost my 5 injections
Please treat this as most urgent.

Thanking you,
Yours Sincerely,

Sir Still My complaint not Solved, any service engineer not visited my refrigerator complaint. Please resolve my complaint as soon as possible. My Compliant no. [protected].
My complaint logs :-

18.02.2017 - - Samsung /Live chat reference No. [protected]
20.02.2017 - - Samsung /Live chat reference No. [protected]
23.02.2017 - Samsung /Live chat reference No. [protected].
27.02.2017 - Samsung /Live chat reference No. [protected]
01.03.2017 - Samsung /Live chat reference No. [protected].

New product which I received from Samsung is having scratches on DVD player as well as on Audio towers. Even I complaint not less than 10-12 times on customer care but no resolution, every time I am being told that I will be called back by senior team but i never got call. Even I wrote to samsung, but i didnt get any reply from them.
My number: [protected]