Samsung India Complaints & Reviews

Hi I am currently working in Kuwait, and I had come for my vacation in India, during this time my device front screen broke due to accident. After that I went to Samsung service center to repair that broken screen but I was told that they wont be able to repair my screen and replace it just because I purchased my device from other country which is insane. Its a flagship device and I was expecting a better service from Samsung.

For me the worst thing was they completely refused to repair it. I was not claiming for any warranty over it. This is a disgrace for Samsung reputation as their customer are been deprived of getting their phones repaired in thier service center.

40" fhd led tv stop working suddenly within 6 months after purchase. On complaint samsung service engineer from madhapur hyderabad visited and opened tv. Initially he told me that mother board is damaged. Then he further checked. When panel is switched on then some line in the led panel visible at the top middle part. The light path radiating around 15 cm area from a dot at the edge of the tv. Which indicate there must be some pin-poin pressure on the panel. Nature of the light says it cannot be done from outside. Engineer told me that panel is damaged and it is a 'physical damage' not covered under warranty. We rarely touch the tv as it is not required and there is no scratch on the glass or any outer covering on the tv. Then my question is 'how is it possible to damage a tv physically from outside without even a single scratch on it? If there is no evidence of outside impact (Scratching etc.), it is only possible from inside. It may have caused by the engineer while opening the tv with lot of effort. It is a new model and covers are fixed by pressing. He took almost 15 minutes to open the tv. Last one month i contacted several officers in samsung including senior manager in head office at chennai. They are least bothering and not at all in a listening mode and sticking to their engineer's report that it is a physical damage without explaining what is physical damage mean exactly in such cases. I am feeling cheated by samsung. Can anybody suggest what is the next step for getting logical solution?

Chennai
No 24, Near Van Heusen Showroom & Opposite Kalyani Hospital, Rajasekaran Street Dr Radhakrishnan Salai, Mylapore, Chennai 600004
Tel:
+[protected]
Head Office
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Gurgaon, Sector-43, Gurgaon 122002
Tel:+[protected], +[protected], +[protected]
Complaint Letter To Samsung Customer care
Details of my Samsung tab :Samsung Tablet, Model SM-T3110, IMEI Nbr: [protected].
DOP:[protected]
[protected] hrs IST & 23-Feb-2017

Bill No. [protected], Invoice No.[protected]
Further to your sms with reference number [protected], pls note that the matter is not closed yet. When my husband had lodged an ON LINE complaint of the Samsung tablet, he immediately got a call on his mobile, stating that he is Hasish Mehta from Samsung center and that he would recover the lost date and put it back on my tab or he would email it to me for a small amount which would be deducted from my savings account. The call came from +[protected]. We received a call from Yathna, Delhi, who was informed of the whole issue. She said that the person called is not from Samsung service center. How is it possible that he called with all the details which were given only to Samsung customer care. If he has all the details, then he is definitely Samsung staff. We have lodged a complaint with the commissioner of police cyber crime regarding this issue. Samsung will be scrutinized. Yathna of Samsung serv center called twice.. I told her that you people are involved by passing on the details and phone numbers.. The police commissioner’s case is not over yet. Some one has to pay back the stolen money. It could be Samsung too.
Please find the complaint which is being resent.
My husband had given the above tablet to TVS Electronic service centre [protected], Vellachery, Chennai on 13.02.2017 for battery complaint. Service girl Arul Selvi attended complaint . She was told that the battery was being discharged very fast and was taking a long time to charge up. The battery needs replacement.
Arul Selvi was meddling the tab for some time. When enquired she said she is transferring all the data and photos to the SD card. She did this without my permission. She told me that software will be updated and I will lose all the data. Had she told me prior to the transfer, I would have given her my external hard disk to put all the data and photos there. I was told it will take one day to do this job. So the next day, when I went to collect my tab, I could not even open email to check if it is working. To my surprise email account could not be opened. The girl in-charge of delivery could not do this, so she called another girl, who also meddled with tab. Finally when the email account could be opened, it was not being opened in the usual manner. I had checked for the photos which seemed to be there. They were all in an disorganized manner.
After I reached home, my wife told me that a lot of photos/pictures were missing and had been deleted. These are all my wife's business pictures which she does for charity purpose. I tried to call the service center several times to the given/stamped phone numbers, but no one answered the calls.
Probably when Arul Selvi was transferring the pictures, the SD card must have got full and she left the remaining photos be there either intentionally or she must have deleted the remaining pictures.
This shows how negligent and careless she is. I had got calls from Chennai customer care center and told them that I was terribly disappointed. Next day I went and spoke to Balaji, manager of that service center and told him that staff here are totally incompetent. I told him what Selvi had done. She said that she took my permission to transfer which is a deliberate lie. I asked him in case he had kept any back up of my tab photos, I would take them on a hard disk. He said that he would call me and let me know. He never called, but I had to call him the next day. This shows that even the manager is incompetent and has no decency or courtesy as well. He said 'sorry'. But I told him sorry means nothing.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.
Please respond to this and ensure such kind of incompetent staff are not employed.
Mark Mathew E Nirmala Mark (Owner of the mentioned tablet)
Mob: +91 [protected], +91 [protected]

Purchased the above mobile from you which delivered on 07.12.16. The device is always showing that the storage is full and delete files. Though I delete all files stored in the device the same message is showing again. I presume that the storage capacity in the device is always remain full which cannot rectify. Request you to kindly replace the same.

I did not get the wining confirmation so i want refund of rs. 250 which i have pay from my mobile and i have a request to u that please do not leak the number. As soon as possible give the information to me about the refund within two to three days u have to replied to me and please make sure that i can get my refunds in three days or four days please.

Purchased the above mobile on 07.12.2016 with 1 yr manufacturer warranty period. Whenever I transfer the files from device to SDCard, the same cannot be transferred to SD card showing message the storage capacity is full delete files. When deleting files, it is not done. It is neither deleting files from the device nor transferring files to SD card. As a result device is always showing full. Kindly solve the problem by replacing the device.

Sir i bought a samsung z2 phone at three month ago.it can finely working at 3 month but since last 3 to4 days it show that no sim card inserted in first slot. i done my mobile reset but there are no benefit.
then i go to the samsung service centre but they can refuse to repair my mobile and call that it does not cover in warranty
so, sir please take a look on that situation and provide me valuable response...otherwise i will come in situation to lodge complain against service center...

with regards
Ankit Chauhan
contact no-[protected]

Dear sir/medam,
Facebook is many time is unfortunately stop, so this is a very big issue.
Inbuilt Facebook version is very bad.
This has got to hang the my phone.
So please solve this problem, Dear sir/medam,
Facebook is many time is unfortunately stop, so this is a very big issue.
Inbuilt Facebook version is very bad.
This has got to hang the my phone.
So please solve this problem fast, othewise i will take very strong disigion for you.othewise i will take very strong disigion for you.


B/O
Raj kayasth

My self Ranjit kumar barman . I am working with ikya human capital solutions pvt Ltd My Emp Id is :ESTAL3308. I require copy of last month's salary slip on my mail id on urgent basis. My Id is: Ranjit.[protected]@gmail.com
Also I request you to register my Email Id and send me monthly salary slips on this Id in future also.
Thanks & Regards
Ranjit kumar barman
[protected]/[protected]...

I purchased a Samsung j 7 prime and it's display broke
Very poor quality
No response in service centre
Customer care
Finally after lots of mails same answer warranty not covered
Display lens was of cheap quality
They don't want to solve my issue
Never go for Samsung mobiles.they want only sales no after sales care.repairs atleast they could perform in low price.but they have no interest in our problem

I visit Samsung service center and share issue executive submit my cell and told mi you drop your handset 3 days for testing i said ok Samsung technician open my cell but he forget to fiting all parts after 3 days i came and pickup my cell then i 'll come my house that tym i checked display was totally open i was shocked and i have no tym because of my busy schedule but I send cell phone on next day with my dad and communicate on call also but second same prblm that tym also what can I do your technicians are not able to work properly or what he westing my tym i want my cell with proper feeting

This Samsung washing machine is under the Dellisio abode Sterling resort which was purchased as on 26/11/2014 (i.e 2 yrs 2 months till now) the issues were the cold side water was not coming since last week of August, 2016. and complaint was given to the service centere at gangtok, sikkim. The company had send a person for rectification and he mention that its a major concern and same will be forwarded to the company. But couldn't get a proper response from company every time we had to call regarding the same and every time had to explain about the machine which was very irritating to us. after calling time an again the Samsung company told us that the faulty parts which be changed and person will come from the company but never came. when we send a complaint at that time still we were in warranty period but later the grace period got expired. Again we complaint to the Samsung company Gangtok, Sikkim they told us to contact to the customer care.. SAMSUNG PRODUCT REQUEST NUMBER IS [protected].. Customer care lady informed that the parts are not available for the machine and they will refund the money back when she was asked the amount she refuse to tell the amount and mention you will get sms or call from our company. Later we got call from the service center gangtok saying that the cheque had come to your co. name. when visited the service center the amount was INR 17, 000, 80. and mention that the machine will be taken back by the company.. In such point its fully the fault of the samsung company where the delay was from their side not from ours. and this is not justify for the customer and they lie to their customers and service is very pathetic. no body are concern about their customers and not responsible to their job. we accept the cheque but we are not ready to give the machine back otherwise they can take the machine and have to give the new machine on discount. this was also denied by them which is very ridiculous. this kind of service was not expected from Samsung company .. very very bad.

I purchased a Samsung Refrigerator, Model no RT26H3000SE/TL in Jan 2015. The fridge specifically had a sticker saying "No Stabiliser required" as the fridge was supposed to have an inbuilt stabilizer.

We moved to Jaisalmer, and ever since moving the fridge has encountered a number of problems. The technician blamed it on the lack of a stabilizer (which initially the fridge said was not required) so we purchased a stabilizer as well.

The fridge has gotten spoilt 3 times in 3 months- 1st part changed was a PBA which cost Rs 1430, second part changed was compressor which costs Rs 900 for gas and now in the third complaint they recommend changing the "Aeroporter/ cooling coil" which will cost another Rs 1250.

I'm requesting the company to change the entire fridge piece as obviously something has gone seriously wrong, instead of making me pay for it every month. But the company is completely refusing saying "If the part is repairable, we will not change the piece".

All of these problems are arising as the fridge was not kept on stabilizer - which the company said to not have.

This has been a very disappointing experience since most people in my family have had their fridges running without a problem for atleast 10-15 years.

Kindly help me change this piece as these constant repairs are a drain on my pocket, my time and my patience

The screen of my phone broke on 15.12.2016. I had an insurance for the same with Unicom Insurance which was having a tie up with the Samsung Service Center in Mandi Gobindgarh, Punjab. I immediately contacted the service center and filed the insurance claim with the insurance company. My phone was taken by the the service center and no other complimentary phone was provided to me by them. The insurance company called for the phone to examine it, which was provided by the service center after a delay of almost 10 days even after my daily reminders. The insurance claim got sanctioned on 14th January 2017. I contacted the service center people to repair my phone and intimated them that the insurance claim has been sanctioned, but I was informed that the screen of the phone was not available with them and that it would take 2-3 days to arrange the same. However, the screen could not be arranged by the service center at Mandi Gobindgarh. On contacting them again, it was informed that my phone has been handed over to the Rajpura Service Center, Punjab. I was forwarded the contact no of Sh Mandeep, who is managing service center at Rajpura. When I contacted the concerned person he admitted to having received the phone but said that it would take another 2 days to repair the mobile. On again contacting I was told that the motherboard of the phone was not working and since the phone was under warranty, they would change the motherboard of my phone and that they would need another 2 days to repair and fix the phone. I was told to collect my phone from service center in Rajpura on 9th Feb 2017 as they had fixed the phone. Since, I m staying in Chandigarh, I started my journey towards rajpura to collect the phone. While I was 10 km away from reaching the center, I was told that while packing the phone the screen of the phone broke by the engineer and that I may collect the phone by 13th Feb. I intimated that I wont be able to collect the phone on 13th Feb and that my phone may be handed over to me on 20th Feb Positively. I again called them yesterday so as to retrieve my phone which they had promised to get delivered at Chandigarh, but to further harass me they told that the phone has been sent to Mandi Gobindgarh Service Centre and I may ask them to deliver the same. On being contacted, the manager, Sh Aman in Mandi Gobindgarh has asked me to collect the phone from their service center as he cannot send a person to deliver the same to me.
Im a lover of samsung high end phones and is a regular customer of samsung. I have used Samsung Note series since it was first launched. I persuaded my husband to buy samsung S7 edge even though he was a regular user of iphones. However, such incidents are set back for customers like me to even think o[censored]sing samsung phones from now onwards. I have already my precious data on the phone due to change of motherboard. Further, I have been without my phone for the last two months causing me much inconvenience. I m already thinking of going through legal channels for compensation of harassment caused due to such consumer attitude of your service centers. However, I was inclined to write this mail by my husband so that samsung managers know that the consumers are being harassed in this manner. i hope I could get some resolution here.

I have lodged an official service request over a week ago and escalated it to the CEO's office. I am an NRI who is trying to settle back to India by getting involved in philanthropic projects. I am appalled at the customer service provided by major international corporations like Samsung. They have service agents who do not seem to care for the customer as they have their own agenda when and if, they will repair the product. My printer is new and has been purchased only a few months ago. I have several Samsung products in use including another wireless printer in Australia but did not have any issues. The tragedy is even after having escalated to the CEO's office there has hardly been any traction in getting the fault fixed. Seriously, I am also considering if I can escalate to Samsung, South Korea to impress upon them the state of affairs in service to Indian customers. Even the Indian CEO's office has been of little or no help. I would think India would be a large market for Samsung in-view of the huge mobile market. I hope something will be done at least now.

My name is j. mariya sathiya. i wish to complain about samsung galaxy j1ace with black cover, price was
Rs. 6000/- that i purchased on 31/10/2016. imei no - [protected]
I am complaining because my mobile was missing on 20th february 2017. here attach my invoice bill. to resolve this problem i would request to you. so please claim my mobile.
Contact no - [protected].

DEAR SIR,

I have purchased one samsung mobile j5 prince electronics shop no-4 bajaria ghaziabad but then i have purchased this mobile its not working properly i have many times visit samsung service centre but problem not resolve at this time my phone submit in service centre and i have phase problem service centre name garg trading company 386 loha mandi ghaziabad-201001 invoice no-[protected] date 13/02/2017 claim no[protected] model-j500fzddins the service centre charge 439.44 rs/- then this phone in service period sir plz resolve my problem and change my phone i have complaint counsumer forum and submitt my application they give ref no- but i want resolve my problem samsung end so replace my phone secondly i have go consumer court. submitt date-09/02/2017 second date-15/02/2017 two time submitt and at this time submitt in service centre my phone. plz help me and replace it.

REGARDS
sonia chhabra
hno-210 punjab line railway colony
bajaria ghaziabad
mob no-[protected]

I have purchased a fridge from Samsung katriguppe. they have assured that i will get 5%cashback, but after multiple follow ups, i still didnt get cashback, I have already escalated the issue to you people 2 month back and mr ajit was following up on that, i didnt get the cashback yet.

Please help. I have never expected such a horrible and pathetic service from Samsung

Hiii

This is regarding compalin agains samsung service center. (Ballia)... My younger brother went lots of time to center, he has facing software problem in samsung j7. He took phone in december and with in couple of months, phone is not working well... When he was went to center then no one could provide him valuable response, i think lots of illitrate people working their so its humble request, take a look on that situation and provide me valuable response... Otherwise i will come in situation to lodge complain against service center...

Today again he went to center and submitted phone... I am just mail behalf of my younger brother...

His name ashish gupta

Thanks & regards

Er. Abhishek gupta
C. No - [protected]

Dear Samsung,

I have bought samsung s7 edge international unlocked and warranty device in August in US. Suddenly my device charging port is not working. It has been less than six months since i spent $700+ to purchase this device. I have got this device expecting a lot on performance side. This device used to heat when i charge, and when i raised the same issue with your customer rep, i was answered this is normal and no need to worry. But finally now my device port stopped working, when i reached samsung service center in person about this issue, they denied to service it under warranty claiming we don't serve international warranty. And they mentioned the complete mother board needs to replaced and i will be charged for the same. Kindly help me out with this at the earliest.