Samsung India Complaints & Reviews

RT42K5468SL/PL3S

4th November 2016 - engineer sajid visited on site. Ref. [protected] Samsung complaint number. After much headache we arrived at a solution.
10-Nov-2016 resolution

20-January 2017 3nd complaint regarding same problem.
engineer sajid visited on site. ref [protected] Samsung complaint number
Still no resolution and only false promises being made.
Mr. Ijaaz reports the service request SR[protected] has been resolved where clearly just before 5 mins it was communicated it has not been resolved.

SR[protected] Chroma complaint number
Mahesh Amre - chroma customer care
Dipika - Chroma Customer Care
Still no resolution.

Ijaz- service technician (FRAUD.. needs to be fired immediately)
Basavraj - area service manager

Hi, samsung india - this to formally complain (Repeat complaint, in fact!) regarding my experience with the service center in bangalore (Btm layout) where i had taken my a8 to get a problem addressed. * issue * : there was a problem with the bottom panel ("home" & "back" keys) not working. Rest everything was absolutely fine and working. I was told that it would have to be replaced and may cost around inr 2k. I was ok with it. Before they opened the phone up, i asked them if there would be any other impact post opening and they answered "no" apart from fixing few adhesive tapes to be added. Post opening, they said the part - bottom panel - has moisture (Most common and standard reason/excuse by all service centers!) and need to be replaced. However the motherboard that was working fine all along till then had suddenly become non-functional once they touched it! And i was told to pay ~9k for that. My phone is a relatively new one (Just 2 weeks over a year) and have had no history of any other problem till then. * my concern * : service center was non-transparent and honest in telling me upfront that if we open the phone up, the mother-board could also become faulty. If they had told me so, i would not have taken a risk of 8-9k to get a 1.5-2k problem fixed. I would have lived with the apps-based keys to operate my phone. I asked the service center to give back the phone to me in the original condition but they refused to do so (Basically because of their incompetence and lack of transparency). One mr. Mayank from samsung delhi office got in touch with me and after discussions with the service center, told me that they can not get the phone back in the condition that it was in when i given it to them. He offered me 10% discount in the charges if i pay the rest. * feedback * : such behavior is simply unacceptable. More professionalism is expected from the samsung franchisees (Aka service centers) in india. I know similar problems in other countries are handled in a customer-friendly manner by samsung including replacement phones or repair; hence not sure why it is so pathetic in india. I have been using samsung phones since 2002 (First, a normal feature phone, note 1 and 3 and now a8). I had very high opinions about samsung even when my friend (S) have had similar service issues in the past. Such incidents will definitely make me think if i ever want to continue using samsung phones. * follow-up action * : i shall also reach out to the global customer services teams and log a complaint. Am looking forward to a satisfactory resolution of this issue at the earliest. I hope this would be looked into and i do not have to explore other options like approaching consumer grievance redressal forums.

I"ve given a Complaint no. which was not yet closed.

This problem is pending since 26th.Jan'17.
it pertains to Refrigerator model no. RT 28 Y.. HANDLED by your franchisee: KAISER ELECTRONICS, PATPARGANJ, DELHI.
Initially the problem was with Deep Freezer, Some part was replaced & bill raised by KAISER ON 28TH.JAN. BILLNO.3114/155653.
BILL CR NO.155653 DTD, 28/1/17 OF KAISER ELECTRONICS.
SERVICE ENGINEER WHO ATTENDED THE COMPLAINT is AJAY.
After that the Refrigerator stopped cooling.. The Service Engineer kept on promising that it will be repaired. some part will come. I "ll get the same issued from Service stores..etc.,
After rigorous follow Up, I spoke to the Service center at Patparganj, one Mr. Ankur who is handling the stores..
Now they are saying that the part Heating Element is not there.. after 2 weeks..
I want SAMSUNG SERVICE CENTER TO GIVE ME IN WRITING THAT THE SAID PART IS NOT AVAILABLE.. WHICH THEY SAY THEY CANT GIVE, ,
If Kaiser Electronics doesnt give me in writing the reason for delay in servicing the product & informing the statu/RESOLVE THE ISSUE, I am going to take it up very seriously at appropriate levels.. Pl. note.

This letter is in regards to the complaint of samsung handset (sm-a800fzdeins), bearing serial # (rz8g709xjfb).

Job sheet no.: [protected], [protected]
Complaint no.: [protected], [protected] & [protected]

Device (galaxy sm-a800f) is already gone through many software & hardware alterations in last 6months; still the problem is ongoing
1. software update
2. firmware update
3. mother board change
4. octa taping issue
5. camera change
6. lcd change

The resolution which samsung is providing for the registered complaints [protected], [protected] & [protected] is unsatisfactory, i am not getting on what grounds samsung is refunding 16692.50/-rs only when the voc was registered for 30350/-rs.

Since last 6 month or so i am waiting for a favorable resolution but not getting it. previously mr. pradeep kumar asked me to repair the handset at least 5 times & then he offered me an extended warranty for 6month by ensuring a quality repair. but the repair was never proper as one or the other problem was ongoing in handset.

Finally after my continuous effort for refund the case was accepted & i got a call from samsung service centre (padamshyam point), samsung care office in burhanpur (m. p.) stating that i need to submit necessary document to claim the refund. after submitting the entire document samsung executive asked me to wait for 15 working days.

When i didn’t receive the cheque or an update from samsung side i started reaching samsung toll free no. & every time i got the same response that the cheque is in process &the refund amount is rs.30350/-.

Dilip kumar (nodia) on 08/09/16 @ 14.50 confirmed me the amount of 30350/- rs
Miss dipa (senior executive) on 14.09.16 @ 10.00 confirmed me the amount of 30350/- rs

After continuous follow-ups on mails as well on toll free no. i received the cheque offering an amount of 16692.50/- rs. which is unacceptable. previously mr. pradeep kumar& now mr. ashish kumar both people are not answering

I request samsiung to look in the matter once again and provide the favorable resolution & compensation for the problem which i am facing since last 6 month. i am not excepting the cheque for 16692.50/- rs.

There are 3 conditions on which i can agree to close the issue:
1. full refund of 30350/-rs
2. if refund is 16692.50/- with that i need quality repair for the device
3. or complete device replacement
The handset is still in warranty & i am not getting satisfactory resolution even after commitment from samsung side.

Please take necessary action to solve the issue

My reference number is [protected]. I own a S7 Edge gold platinum and there i noticed a crack on the screen. When approached the service centre i was directed to the call centre on the grounds of your warranty policy not covering such quality faults. Moreover your service centre also confirmed that the crack was NOT DELIBERATE NOT ACCIDENTAL. So far i have never recieved any favorable response and moreover i was only blocked by your company and the employee named Swarti has also blocked me,
I have also spoken to your ASM and BSM. Only to receive the same non response. Your ASM Bhoopesh doesnt even have the courtesy of returning or attending my calls, he has no interest in talking to customers and his phone line is ever busy. Is this called REDRESSAL?
I have also proof from several people who have broken their screens (which were DELIBERATELY ACCIDENTAL DROPPED) and have managed to get a free of cost replacement. Your employees gave me a great lecture about your warranty policy of not covering screen cracks then how is it possible that these many people had gotten free of cost replacement, without your offers of Rs. 990 nor one time free replacement offer. Where is your warranty policy in these situations.
Your ASM, BSM are using their own discretion and discrimination on whom to charge and whom to give a free of cost service.
Your company is training your employees to give free of cost service for those who pull strings and have political influence and not to award any service or respite to the genuinely affected person on quality issue on your part. I think the meaning of your warranty policy underlyingly means to cover free of cost to those who use influence and not on genuine grounds of quality issue, For no fault of mine i have witnessed a crack on my screen despite using the flip cover sold by your company and now i'm asked to pay for 15k for a fault which is on your quality part and not on my part at any cost.
Is this what your company motto is to fleece money from the genuinely affected customer and to give free of cost discrimatory warranty policy to others.
I implore you to look into issue and the discrimation which is being followed by your ASM (Bhoopesh) and BSM in Chennai circle and their discrimation and indifferent and inconsiderate attitute towards the truly genuinely affected customer,
I have been your loyal customer for several years and i think i made a irretrievable blunder of shifting from Apple to your company only to witness this third rated service, discrimination in warranty redressal. Kindly offer a satisfiable solution for my problem at the earliest.

Dear team,

I bought samsung on nxt from samsung official website shop. Samsung.com on sunday 15 jan 2017 and got delivered on 19 jan 2017. My order id is[protected]
When i opened the package and swich on the phone, i noticed that the back button was not working. I called the samsung estore helpline number and told about the defected phone the executive told me to go to samsung service center and to get a do letter from there. Next day on 20 jan 2017 i visit samsung service center, kotla (Maa communication) there, the person sitting on the counter checked the phone till that time condition of the phone was proper then he told me that the engineer will check the phone and issue do letter but when he take the phone to engineer and come outside he told that the do letter of the phone can not issue because there is some scratch on top of the phone. When i handover this phone to engineer it was brand new with defective back button, there was no any scratch. I am sure it was intentionally scratch so that they deny to issue do letter.
Then again i called the customer care then he told me to submit the phone to service center and get the jobsheet of the phone. Then again i visited service center and submitted the phone (Jobsheet no is [protected]).
Now on 25 jan 2017 i got a call from service center that they will not repair the phone untill i pay repairing cost to them. When my phone is in full warranty then why should i pay the cost of repairing
One interesting thing i would like to share that, it is clearly mention in jobsheet that this phone is full warranty.
I had discussed all these in national consumer helpline, they had provied a docket no. 145908 and suggest me to share it with you.
I want replacement of defective phone, please look into matter positively other wise you compelled me to take legal action.

Regards
Shailendra singh
[protected]

We just purchased a brand new $2, 600 Samsung RF28JBEDBSR 4-door refrigerator. After it was installed we immediately noticed a terrible odor coming from the top section of the refrigerator. It smells like a combination of chemical/sour odor. We took the food out to make sure something was not bad, and its NOT the food. We have had the fridge for over 6 weeks now and the stink continues.

As i purchased a samsung j5 on march 2016 and its warant is going to be over on march 2017 but on 1st jan my mobile suddenly stopped working, my display is not working while talking on phone i do not know what is the reason, so i went to the nearest service centre but they said it will open on 25jan 17, but again i went there it written it will open on 15 feb, they are giving dates day by day but my waranty period is upto march 17 only, and i cannot go outside my city as i am very busy with my schedule.
So i request you too please have a look and open the service centre asap so that my mobile should be repaired within time.

Khushbu pathak
[protected]

I purchased two sd cards through zoniic.Com of 128 gb and 64 gb, on[protected].But they are not working properly since the first day.When inserted both cards show their respective memories properly, but when some files are transferred on them it does not work .
Kindly help me since i have a long trust on your renowed brand.
I have also done formatting for them still the problem persists.
Also both of the cards have been manufactured in august, 2015.
So they are in warrenty period.
Waiting for a positive response from your side.
I have also attached the invoice and the packing mentioning manufacturing date and warranty period as well.

I lodged a complaint for my samsung refrigerator rt45mais1xtl on the night of friday 10 february 2017. The complaint was lodged very promptly (Service order number [protected]) with the assurance that an engineer would visit to resolve the issue of the refrigerator not functioning. The engineer was prompt and visited within 12 hours of our having lodged the complaint, reposing our faith in samsung and leading us to believe indeed we have bought our product from the right company with the right kind of service back up.

But we were in no way prepared for the shoddy treatment that awaited us thereafter from a ‘world class company’ like samsung.

We were told by the visiting engineer krishna (Mobile no: [protected]) from hcl services ltd (Samsung authorized service centre – ground floor, old caprihans building, lbs marg, near mukund company, opp. Naaz hotel, kurla (West), mumbai 400070) on 11 february 2017 that the fan motor of the refrigerator was broken and needed to be replaced, which would cost us approximately inr 1500 (Rupees fifteen hundred only). I urged him to get it done on priority since we have small kids and need the refrigerator at all times even for their medicines among other things. He after checking about the availability of the part assured us that the problem would be fixed within two hours. We paid the service charge of inr 403/- on the spot to the engineer and he left.

The same day, another engineer by the name jayesh called us within an hour and said he was going to visit within half an hour and replace the fan motor. Yet again jayesh called within five minutes of making his first call and said the part that he has is not meant for our refrigerator and the one for us will only be available on monday february 13, 2017.

On 11 feb 2017, i called up the first engineer who had visited and he too said the same about the unavailability of the part until monday (13 feb 2017) and put the phone down. That is when i called up the customer care and spoke to an executive by the name anu and narrated the entire incident and requested them to expedite the process. I requested them to give me a status update on my complaint and was assured someone from samsung would revert to me a. S. A. P. But till date not a single update by means of a phone call or an sms has been sent to me.

Today (February 13), again when there was so sign of anyone visiting or any update on my request i called up the customer care and spoke to a lady debbie enquiring about the status of my request. She was clueless and promised to revert. I made a call at 2.45pm and asked to be notified by 3.45 pm without fail.

Till now, i have not received any update.

We have been using samsung products for many years and have always held the company in great regard for its after sales services. I hope you will appreciate our concern and address the urgency of the issue. This particular incident has left a bitter taste and timely resolution of this issue is definitely going to determine our buying any samsung products in future.

I look forward to get this issue resolved at the earliest.

Sir
Maine 9th Feb Ko Complaint Kiya Apne call Kiya Service Center Se baat Ke Par Kya Hua Aaj 13 Tarik Ho Gaye Magar Phone Abhi Tak Nahi Aaya Apka Service Center Wale Bol Rahe Hai Motherboard Kharab Aaaya Abhi Or Samay Lagega Krupaya Aap Service Center Wale Ko Ek Letter Send Kare Ke Mujhe Cell Exchange Karke Naya de Aaj Agar Cell Nahi Mila Mujhe Toh Mai Pakka Legale Action Lunga Apke Service Center Par Or Dealer Par Lagbhag 25 Days Ho Gaye Hai Custmer Kya Kare Aap Bataye.

Danyawad
Rajender
[protected]

I buy this Samsung product from zoniic.com on 18 Jan 2017 at rs 599
And I received it on 24 Jan 2017;
After unpacking it and inserting it in mobile it shows 64 gb space but it doesn't work properly like when I downloads some thing like music or photos they get corrupted and some time it get delete
I don't have any contact to Zoniic.com
And i also requested to return of this sd card but I didn't get any reply so please interfere it and help me

I need a email id of your chairman, director, president .. because u cant give the customer satisfaction only you are doing fraud with the customer if they purchased any thing from your comapny so you didng provide any service after that. THE worst comapny ever dont no why the governent allowed to such fraud company i[censored] cant provide the saticfactiion. I am taking followup from last month but no response ...
And my concern is i had purchased a phone on november there is a spot on the display so i visted to samsung service centre they told me that the display has been broken how they say they didnt check my my phome nothing they will do ... I mail many timez call many timez but they didnt provide the solution fullyfeup with tbe comaany

Hi,
I bought samsung led tv (Ua43j5570aulxl) six months back. It is wall mounted by samsung executive, recently i saw some vertical lines on display so i called customer care and a registered complaint. Two days later service person came and he saw vertical lines and said your tv display is broken and it does not come under warranty. I argued with him that how can he say that it does not come under warranty because we have spent more than 50000 rupees on this product. We only three people live at home my mother and father is above 60, they don't even touch the tv. He did not care my comments, took a photo of tv and went on filling a form saying display is broken. Next day i raised one more complaint, later a person called me then i discussed about the issue, couple of days later i got a mail saying your repair cost for the tv is rs. 22770/-.

I don't have any other option than complaining about the samsung tv in consumer court, i still cant believe how can samsung make such poor quality products and blame customers for the faulty product they supply. Within seven months display is damaged. This will definitely degrade the company's brand name in the market and as a samsung customer i feel guilty about choosing the product.

I think government should impose strict laws on maintaining quality of consumer products. I sincerely feel this is not fair from samsung, as a customer i purchased product with lot of hope and reliability. I request samsung to repair the tv and resolve the problem.

Reference no: [protected], [protected]

Thanks,
Shravan kumar m

In the month of october, 2016 i had purchased my s7 edge, but recently the earphones given with the mobile is showing some internal problem.
I had filed my problem at the service center(located in mp nagar, bhopal) at the end of January 2017 and they said they would give the new ones within 3-4 days.It has been more than 15 days but i havent received my earphones.Every time i ask them about my complaint, the only answer i receive is to come back after 2 days.the employees also show disrespect to their customers and talk abusively to them.

Kindy please do some needful and let me know on [protected] & on my E-mail:- [protected]@gmail.com

On 3 Feb 2017, I received Android Nougat operating system(OS) update for my Samsung-S7 device and after the update, the device lost all the data and apps like Samsung Knox stopped working, for this to fix I went to my near Samsung service center on the same day and they degraded the system OS and reupdated the device to older OS, but when I checked later the problem was not solved, so again I went to the Service center on 4 Feb and now this time they created the job sheet and submitted my device and they told me that the device is showing warranty void and we have to overhaul the device software from ground up, for which I have to pay 230 Rs installation charges I agreed and left the device with them, later on, that day I received the call from service center and they told me that to fix the software problem we have to replace the device Motherboard and I have to pay around 18-19 thousand Rs for which when I questioned they gave no clear reason for charges and told me to call Samsung Customer Support the customer support told me that I don't have to pay for the charges because device is still in one year warranty, but the service center didn't agree and said that device is showing warranty void and we can not fix this under warranty, my device was working perfectly fine before OTA update and now I had lost all my device data and also I am been asked to pay for the charges, Please help regarding the resolution of this problem I had no other spare mobile handset to use and loosing my work productivity.

I have purchased my phone just before 2 month. It has heating issue. I phone used continuously for 20 mins, or been connected via Bluetooth or sharing of file the phone heats up a lot.
Even can't talk for a longer time.
After using for a while it gets heated a lot.
I won't to complaint about it and want it's to be replaced or money back.
I have ever purchased for almost 31k ( big amount for me
IMEI No. [protected]

Company:- samsung Model-s7 Date Of Purchase- 4/12/2016 IMEI No:- [protected] Warranty- Yes/ Name and Address of the service center - rewa house, ring road, surat Job sheet/Work order no.- [protected], [protected]. Problem Details- due to hanging problem in phone i gave my phone in Sc 4TH TIME AND THEY CHANGED THE PANEL OF THE phone AND SMS ME PICK YOUR PHONE. BUT I WANTS REPLACEMENT .I forbade them to open the phone for servicing ... but SC opened my phone they changed the pannel then they are giving the phone ... so I don't want this phone now I want replacement .second finger sensor not work properly.

Dear Team,

Please Sutter down all service center in India and terminate all employee due to your team not capable in work your Employee Mr. ajeet saying your phone battery is not available and India and not confirm part availability so please submit mobile 20-25 days so please explain I am pay 28000 and I am facing this type problem and how can manage 20-25 days without mobile you think I am fool I am pay 28000 and my handset using your service center so please provide right me mail part not available your center and your company

And I am going to consumer court and log case Samsung md and Samsung Company

Regarding
Shamim saifi
[protected]

Respected sir,
I have purchased a mobile handsert model no. - samsung galaxy j2 (16), imei no. [protected] of rs. 9750/- from shree telecom, city centre, durgapur, west bengal.
Sir, my mobile hand set is presently not working and it is totally stopped. I already lodge a complaint to customer support samsung with reference no. [protected] and also visit to repair my hand set from raniganj, customer service, west bengal, but they denied and informed that you have to paid the full cost of repairing. Sir, i purchased the mobile on[protected] and got 01 year warranty period and at present i have used it only 04 months. I have already made a complaint on online samsung care through e-mail on 09.02.2017 but they do not respond any till date.
Hence, it is requested that you may please look into the matter and help me to provide warranty period facility to repair/replace the same as per rule.

For the act and kindness i shall ever remain grateful to you.

Your sincearly.

Bijon kumar dutta
Cis[censored]nit mtps mejia