Samsung India Complaints & Reviews

Not getting proper resolution for my replacement of damage screen submitted at service centre ghaziabad bill no [protected] still waiting for the same saying it will take time after 18 days . contacted over customer care as well same answer it will take time please let me know how many days company required to provide parts to service center as every time we are getting same response sir parts not available being such a reputed brand samsung not able to provide a display to service center or we are cheated by company . feeling like handy camp without my phone really a pathetic experienced by me and my family .

I had called your customer care and informed an urgent problem about our refrigerator.
I had to switch off the refrigerator while waiting for someone to come and sort the problem.
No one responded to us. I had to call many times to your customer care. Still no one attended our problem.
I am shocked at the negligence from your side to help your customer especially when the problem was urgent & needed immediate help

I had purchased an airconditioner model no AS185TKANSTI and serial no.B004PZAZ300102T in the name ofJaganath rout( my brother in law) in 2010.I had subsequently changed my address wherein I had asked to fit the air conditioner by your staff. But while installation they did not fix the hole from outside. Recently on 30.8.16 I had booked for servicing wherein they changed the things which required change but when I had requested them to change the insulation they said to do the day after. But they did not do it even on my repeated reminder.This resulted in another opening with a channel to come for a squirrel.On 10.2.17 when I heard some sound I had called to lodge another complaint. On the service person visit I came to know that the squirrel had cut different parts and I have been charged with a sum of Rs13286.13 . Since it has happened because of your service perssonel negligence, I need your kind attention to it and decide in what type of relief you can give me. Since I have a cancer patient and a heart patient to look at in my house, I require urgent attention for which on your servicemen insisting to pay 70% advance, I have paid Rs7000/- to that effect.Kindly look into my case to maintain my goodwill for the company lest I have to approach the consumer court.

I visited this service center 5 times for change of mobile Battery Samsung A500. After 20 days also this could not be done. Your service centers do not have parts and lot of customers get harassed due to this. On first visit battery was ordered, further to check battery stock no body informed. I visited 4 times to check stock. When battery was available i was told that their site is blocked till 13th Feb so battery can be changed post that.Today again i visited this service center for change of battery, again i was told that battery is not available . How your team can expect customer to come 10 times to get one job done. This is highly unprofessional as time is very important these days, This should be ratified immediately.

Dear Sir,

My contact no. +91-[protected]

I bought one refrigerator side by side worth Rs. 106000/- in the month of Sep -16.

Till date not a single technical person can give me properly DEMO for the said product.

And again the same product is not working since last six month, around 8-10 times i called to samsung customer care, dealers and service center and around 2-3 times service center person visited my home even he replaced some parts too but still the refrigerator is not working.

Whenever i called to customer care at every time they replied me our executive will visit your place and resolve the same but not resolved after so many visits.

The service center person already told that it was not repairable even SAMSUNG not ready to replace and still they are told me to repairing like i bought SECOND HAND product from SAMSUNG by paid full amount of fresh piece.

Iam kamalakar from mahabubnagar, telangana i purchased a samsung j7 mobile last year date not remembered. recently with mobile power button problem i visited karthikeya samsung care, mahabubnagar.

they said mobile is on warranty no need to pay, after a long time of 3-4 days they said repair completed come & collect the mobile,
after i reached there they showed the bill, and without my permission they changed the charging pin also .
they behave neglect about the servicing of my mobile.

Hi I bought Samsung's "premium" phone s7 edge for almost Rs. 50000 on 8 January 2017. On 13 February 2017, the phone started showing a green coloured screen. I thought it to be a software problem and thus sent Samsung an email. They sent back a DIY and I did all that was written in that, of course to no avail. I started researching online and this is an issue which has propped up on their previous phone S6/S6 edge too. The thing is they are selling such unreliable products without even acknowledging.
Meanwhile I also visited a service center to try and push through for a replacement or refund. Got typical replies that this is not a company policy and such stuff. I have escalated the issue on social media too. The thing that is bothering me is not the money or anything but the way they are handling customers. They just don't care if someone's spending 50000 bucks and facing hardware issues so early. Moreover, the service center was handling my phone so badly that I got even more suspicious. What if they create a problem that never was? (Like physical damage or water issue). I just can't trust Samsung anymore.
Complaint number is - [protected]

Dear sir

model code : UA43J5570
Serial Number : 0A6X3PBH201081Y

25-march-2016 bought the Samsung led TV But 3 months later came the first remote problem Then he got a month too new remote Issue Chase then when the tv display channel 5 to 10 minutes becomes Hague The display becomes black Sikrn Hu has continually disturb the entire 4 months Samsung came Service ENGG VISIT Went side by RESET Airtel is the problem It was not a problem on Airtel The complaint lodged by 23 January -2017 ref no [protected] Which was the worst parts of my LED TV O PC Connectivity It put me on the side of the parts will be solved your problem I want to do is to open your tv Tv led tv me give you a new turn Oh and do not respond to you then. Consumer court otherwise I file a complaint on your Samsung Pdgi

and Consumer court ref no. 147608. my last final discussion

Dear Sir/Madam,
I have given the Order of New samsung S6 edge Touchscreen on 6/01/2017. The service centre employee says he will give me new s6 edge touch screen after 1 week as he doesnt have any with him.He took 4000 rupees As advance for security deposit. he said he will give orderto the company for that. After 1 week i visit the service centre again he says there is shortage of samsung s6 edge touch screen ( my mobile colour - gold platinum) of this colour mobile.There is no supply from the company. He said me again he need 1 week time . after i visted the service centre many times still i didnt received it.. Today is 17/02/2017 still i didnt get any response from Samsung Service centre.
So, kindly help me regarding getting samsung s6 edge touchscreen.
My mobile number- [protected]/ [protected]
Samsung Service Centre Address- Shop no f-34/35, shyam plaza, near pandri bus stand, RAIPUR, (CG)

I purchased Samsung refrigerator 370LTR dated 15.08.16, after two months, it stop working, ice formation issue in freezer & back side of the refrigerator,
many time contact Samsung for problem, they visited 3 times for resolution but unable to resolve the issue,
now they didn't give any target date for resolution or didn't suggest the solution
request you to help me for better resolution

I'm fond customer of Samsung for a long while and regularly travel across major cities at india. Recently my smart phone had some battery related complaints, So visited the authorised service in Women's polytechnic, Coimbatore, TN named SJN Electronics. I observed they can accept only cash payment and card is not working regularly. My several visits i observed these centre not accepts cards. I told forcefully to check the card machine after a several hours, They connected the machine and then they take payment. And, Any for status check they have provided 2 contact numbers. I tried to reach them for staus and observed regular behaviour for 1 week that no one responds the call. These type experiences makes a customer feel worst to avoid the brand purchase in major cities. Hope this concerns will be addressed. Cheers.

My Samsung Galaxy A5 2016 edition handset was submitted on 05.11.2016 to Rajrishi Mobile at Jaipur as the screen got damaged, After more than 03 months, I have not received any response from service provider. Every time they only say that spares are not available. It is really very strange that spares of such expensive handset are not available for a long time. It is same as cheating with customers, while claiming world class services.

Samsung charger not being replaced during guarantee period. during the initial period of purchase the charger was having loose connection and due to busy work schedule working in BPCL I could not go to the shop for replacement and finally I went to Samsung dealer shop in mavellikara he refused to give asking me to get the original box of charger which I had not kept it with me. Kindly do the needful or for such a small issue I will have to publisise the matter and circulate it to all and also give in news. Please do the needful.
contact no of perumpalli associates, opp petrol bunk mavelikkara puthiyakavu ph: [protected]

sanjay
[protected]

To,
Production Head
Samsung India Ltd.
Resp. Sir,
I had purchased a brand new refrigerator 2 months back but since then 3 of the electronic parts have gone unserviceable & when contacted your service engineer he says it is due to electricity fluctuations in your residential area which is certainly not a case. Your engineer insist on part replacement but I would like a complete replacement of refrigerator being...

Good morning sir,

i am ashish mittal and i am an old customer of samsung.i ma using all electronic products of samsung since 7 years. i have bought one mobile samsung j2
SM-J200GZKDINS on 31 May 2016. its may 2016 model only.

the mobile had fallen down by me 27 Jan 2017 and the screen got damaged badly. next day i landed my mobile for screen repairs at authorised service centrein ooty at WARE HOUSE ;LOCATION :-296/H alexandria cottage, commercial road, uthagai 643001. the mobile was in warranty period of one year as i understand . but the benefit cant be provided because it was physical damage and fallen by my mistake.
The name of the dealer is SAMSUNG INDIA ELECTRONICS PVT LTD
SIEL -TIN NO. [protected]

I got my mobile bcak repaired on 04 Feb 17 vide order no. [protected] and invoice no. [protected] on payment of Rs 3029.34 /-.(my other mobile registered in this bill [protected]) with warranty of one month as informed by the dealer.

Now while using this mobile on next day, i found the screen had cracked while in pocket only, without any fall or physical damage by me.

i again went to the dealer on 8 feb 17 to get it replaced, but i was beng told it cant be replaced within warranty period . and i would have to pay the full payment agian.
Hence my complaint is against the faulty product and low grade material of the product used in screen.

It is requested that the complaint may be honoured and the suitable replacemnet must be done ta the earliest, as a good will gesture and one time measure.
it is further requested that the action may be initiated as soon as posssible,
else i will be left with no other option to go in official way through consumer forrum.
at last but not the least, pls consider as a legal complint, it may be used further for the same purpode in consumer forrum/court.

regards.
.

Sir / madam,
I am the loyal customer to samsung specially to note series. I used all the note mobiles since the inception of this series. I love them a lot and have enjoyed a great experience with every device. Unfortunately note 7 is rolled back by company itself so was unable to buy it. This time i am confident enough that you will give us the best note 8.
Sir / madam unfortunately i am facing serious problem with my note 5 from last few months. I went to service station 5 time from last 6 months approximately, but they couldn’t resolve my problem even after they changed the mother board, i faced the same problems. So, i requested them to give a new piece or upgrade to other one and even i told them instead of me suffering, travelling, calling, wasting my time, energy and travel, i told them that even i am ready to pay extra amount if you give me an upgrade.
Unfortunately, all them went in vain. My requests were confidently attended every time but they gave me a poor output which made me suffer a lot. The issue even went to the highest decision maker ms. Premalatha who called me from chennai but didn’t solve the problem and she told me confidently that if this time the problem arises, she would give me an upgrade or replacement. My plea to every department i faced patiently was that almost 50 days nearly 2 months the device is at service station ad i requested them that my warranty is also finishing, but no one cared from last 6 months, and now they may say that this is out of warranty.
I bought note 5 on[protected]. I took this mobile on the name of my cousin ms. Sanjana devarakonda
The following dates and period are at service station:
Date of date they gave no of
Submission my mobile days
[protected]
[protected]
[protected]
[protected]
[protected]

Total days 50

(Till 14 02 2017 they didn’t even call me)

So, i request you to kindly replace or upgrade or give me a paid upgrade as my mobile is almost 2 months with the service station people and they never solved my problems from last 5 months and even now they are not responding. I challenge sir / madam, even now while reading my mail you can call to the customer care station no[protected] … even you can call for a week, or a month or an year continuously, it won’t be connected. If it is connected i will leave my note 5 with them and it’s an open challenge.
We can understand how hard you all are working to provide us the best but some people like whom i faced last 6 months are ruining your hard work and good name sir / madam. I respect the company and will buy note 8 keeping a lot of trust on you. Hope i would get a call for replacement of my note 5 or an upgrade or paid upgrade to a new note 5, i am ready sir / madam. This time i am not going to take back my mobile because they cheated me so many times and i lost hope on these people. Hope will get a call or else i will leave the note 5 with the service station and never take it back.

This is my last attempt to keep my faith and trust on samsung, after my 50 times calling, 10 times visit and 6 months’ wastage of energy, time and travel efforts. Thanks for reading a long mail but it is to be addressed if you believe in loyal customers like me sir / madam.

Thanks & regards,
Vikram reddy vangala
Mobile: [protected], [protected], [protected]
Email: [protected]@gmail.com

I bought samsung galaxy j7 prime 3 months ago, one problem was occuring in my phone that the battery level of my phone automatically get up without charging so for this issue i submitted my phone to my nearest samsung service center maa communication in kotla, but 4 times i submitted my from 21 jan 2017 till now the issue is not resolved.for first three times i submitted the phone i got the same jobsheet number i.e.[protected] and for the forth time i demanded different jobsheet not repeated so got jobsheet no.[protected].when i asked the senior (ajay rana) that why my issue has not been resolved so he talked to me in inappropriate manner and doesnt gave me any reason and when i told him that i will complaint about him he told that "complain about me i dont care".now i had suferre a lot from last 2-3 weeks now i dont want to go service center again and again.

Regards
Rahul
[protected]

Dear sir,

With deep regret I would like to bring it your kind attention that my complaint still remains pending, I did receive a phone call and a mail from Samsung, but unfortunately it was not addressing my concerns at all, its really been a long wait, please note this is my last mail to you, I wonder if my mails have been brought to the notice of concerned authorities, my next mail will be to the chairman Samsung and a legal notice, please understand that even the service centre executive acknowledges that the phone was accepted for money back and that the other conditions were not informed ( that if parts are available it will be repaired etc), my only question to you is WHY WAS THE PHONE NOT REPAIRED, entire lies are brought forward by this single question, the phone is still under your custody, its been almost 6 months please take special care and do not inform me that it is lost or otherwise, it’s a pity that you have even not contacted the cochin service centre office for enquiry, as such will be causing a huge embracement to your establishment once things goes out of your hand, and every time a mail comes from a different person. JUST A KIND ADVICE PLEASE STUDY THE NATURE OF MY COMPLAINT AND THEN GIVE A SUITABLE REPLY, HAVE THE KIND COUTESY OF CALLING ME AND finding out my concern, also please keep a CC to cochin service centre so as iam convinced that you indeed spoke to cochin office and tried to sort out, trust me I would be highly relieved if a honest step is taken from your side …

In brief my complaint was :

• Samsung centre was approached for repairing the phone, they refused saying that the particular display was not available, later on after a month, company announced for payback of rs 3000, since display was not available and no promises that it would be .

• Samsung service centre cochin received my phone with all paperwork’s including the bill copy required for refund .

• After few days I was called and informed that my cheque book does not contain my name, so they require the copy of my pass book, I was out of station and gave the required copy after a week, they confirmed and acknowledged the receipt of the same .after 2 months I get a call that the display is now available, so it has to be repaired, I said this was not the agreement there was no talks of repair at all. The service centre says that I had delayed on submitting the paperwork’s, so the company refuses to accept .

• Samsung service centres argument was that if parts are available, they can repair the same, but the same was not communicated, I personally approached the service centre and tried reasoning for 1 hour, they are sticking to the same point, just one question if the arrangement was such that if parts are available it would be repaired, why was my phone still not repaired, it clearly shows an element of doubt in what your staff says. Please note that my phone and all other documents are still in Samsung service centre cochin .

• The service centre is just trying to cover up the mistake committed by them, but as responsible authorities why are we, iam open for a debate on this, lets please discuss and carry on with our schedules, please close my complaint, feel irritated being in the same industry, do you have any managers working in cochin, any responsible persons, please forward me his or her number .

• PLEASE ADDRESS TO MY CONCERN .

I have call custoomare care number in this week days is monday early in the morning i have sare my concern to exutive and i told him to please arrenge a pickup phone to service center but the pickup cannot bi complited by service center and nothing by follow to the side of service center today (wednesday[protected] i have 3 times call in custoomare care but they update my concern to service center D-1 sector 3 noida and than bi nothing no calls no followup by service center.this 1 by monday-Thank you for contacting Samsung. Your call was closed post resolution given on phone. Please quote [protected] for future reference at 180040-SAMSUNG[protected]
This 2nd-Thank you for contacting Samsung. Your call was closed post resolution given on phone. Please quote [protected] for future reference at 180040-SAMSUNG[protected]
This 3rd-Your Samsung product request number is [protected]. Use this for any future reference at 180040-SAMSUNG[protected] Or track online at http://bit.ly/1TZjxtZ
This 4th-Thank you for contacting Samsung. Your call was closed post resolution given on phone. Please quote [protected] for future reference at 180040-SAMSUNG[protected]
Tell me what i do
Mujhe ab app ye btao maine kya galti kr di samsung ka phone lekr jo itni gandi service provide kra rhe ho jaha koi sunta bi nhi h 3 din ho gye or to call back karayi thi vo bi nhi ayi

Samsung is failed to deliver the product being an leading MNC company, Without delivering the product, trying to prove that product is reached, which is not acceptable, Since product is not delivered to me,

This product is booked & paid by myself ( Harisha KR ) then product suppose be deliver to me only as per the policy. Which I have not revived.

As per online shopping terms says Delivery is 2 -4 business days
1. Ordered Date :- 7 Jan 2016.
2. Compliant reported Date :- 9 Jan 2016.
3.15 no Email convocation / reminders

NOTE: I want EVERYBODY in world should aware & I will escalate this to PUBLIC in different media to reach out possibly !!!

Please let us know, What am I supposed to do ?