Samsung India Complaints & Reviews

Respected Sir/ Madam,
I had purchased a fridge with model number RR19K173ZUZ on 10/11/2016 from TOP TEN Electronic Shoppe, Vashi Navi Mumbai.After 1 week we got to know about the problem in the product. It was vibrating and the food materials in the fridge began to decay. I had called the Top Ten Shop 3 to 4 times and told them about the problem, but it fell on deaf years. Then there was noise coming from the back of the fridge.I personally visited the showroom and lodged a complaint on 30/01/17. The complaint no was - [protected]. The service Engg. came and recorded the noise and went .I did not sign the call sheet at that time. I had told the service Engg that i want the whole set to be replaced. He again came on 03/02/2017.At that time i was not at home.My Wife was at home and she had a fracture in her leg and was bedridden.The Engg directly changed the compressor without informing my wife and after replacing informed her.She did not sign the call sheet at that time also.
Even after replacing the compressor the refrigerator is not working properly.The Jam and other materials gets melted inside it.Also sometimes there is not proper cooling.I am not at all satisfied with this service.I am a very old customer of yours and I had faith in your quality and service.That is the reason I had opted for this product .
Also I have been telling TOP TEN Store to replace the entire set but they too are not responding. I had lodged a complaint again recently with complaint no.[protected], but still there is no response from your side.
I am sorry to inform you that I and my Wife both are not satisfied with the product.
It has been only 1 week after buying the product it had problems.So I am requesting you to please replace the entire set .Waiting for your Favourable Reply.

Thanks & Regards,
Pradeep V.Jadhav
[protected] / [protected]
pradeep.[protected]@gmail.com

I raised a service request ([protected]) for installation of split AC on Monday, 6th February. I was assured that the installation will be done at 7pm on 6th February. I waited for 48 hours and then called up the customer care on 8th. I was again assured that service would be provided on the same. However, nobody called me. So, I again called up the customer care on 9th. This time again I was told that the service would be provided the same day. When I asked how the customer care agent makes sure that the service will be provided this time when nobody contacted me for the past 3 days. The customer care guy told me that he is writing a strong message to service center and they will provide the service the same day. It's been more than 48 hours after that call and six days after the original request, nobody has called me. Such a callous attitude from customer care agents and agents is not acceptable.

Hello,
I have purchased Samsung MC28H5025VK/DP 28 litre Convention Microwave Tandoor online on 18th Jan, 2016. I have got one contact number for free demo - [protected] - Sandeep, I have called this person on Wednesday 8th Feb and as per our conversation I have provided him my complete address and product detail and also convenient time for demo which was Sat - 11 Feb before 12 PM. Today when i have called that person he is completely unaware that he was suppose to come today for demo also he is saying provide me address again and will be available only after 1-1.30 PM. I will be out after 12.00 PM and now next weekend also not available. I am highly irritated, now have to wait for long time to get demo. I am not at all happy with the service I am getting, not sure what will happen if i had any issue with Product and i call service guy. This was my first Samsung Product purchase and m not at all happy with service.

Thanks,
Harpreet Kaur

I brought the refrigerator on 22/01/2015 . first issue came in warranty period itself in december 2016 and spend Rs.5641/- second issue came on 2/3/16 claim no [protected] that time Rs.2601/- and again issue started on 10/9/2016. i made a several complaint then several technician came & given various issue but no uniform feedback.

recently i made a online complaint id 1477276. from samsung Mr. Mayank spoken several time . but still now issue is not resolved. over of 10 days no response from samsung team. my last door to knock Consumer court. i lost patience. Awaiting for the proper reply. unit as to be replaced.

vijaysharath.[protected]@gmail.com
[protected]

In the month of January I've purchased a new Samsung On7 mobile from Flipkart an online shopping website initially its been working fine but after few days my hang so much in other words I can say unresponsive and freezes alot, Sometime I can't even pick up any phone calls on my mobile and also gets overheated so I called to the Flipkart's Customer Service for a replacement but they just denied and mentioned that if it is within 10 days period so they can replace or else not then they suggested me to walk Samsung Store so walked up to the store for a replacement and they also denied for a replacement with no reason and just for the customer etiquetes they updated the software but no joy later after few minutes it started freezing again so my question is why I can't get a replacement of this samsung mobile phone from Flipkart or Samsung itself.

Kindy please do some needful and let me know on [protected] & on my E-mail:- [protected]@gmail.com

This is to bring to your kind notice that I had purchased Samsung Refrigerator Model RT50H50809SL from your Dealer EZONE, Great India Place Noida for a consideration of Rs 53990.04 paid with the Invoice No 91475207 on 5th Apr'15

The said refrigerator has suffered from the following defects:
1. In a short period of 10 months only suddenly the refrigerator stopped cooling therefore I raised a complaint at the samsung service center. Henceforth the service engineer came after 2-3 days and he reported that the gas has leaked. so he came the next day to repair the tubes which had leakage and refill the gas.
2. In another 10 days, there came up another major issue in the refrigerator. All sudden, it sounded like it's fan had become a mini generator and started making an annoying sound and the cooling stopped in the refrigerator portion. Again, I raised the complaint to Samsung service center, the technician visited after 3-4 days and analysed the product, he reported that apart from that noisy fan there were other issues with the refrigerator. As per his report, defrosting was not functioning and the thermal fuse was faulty as well.
As we faced so many issues with the new refrigerator during the warranty period, I requested Samsung team for the replacement of the refrigerator but Samsung team insisted on repairing the unit. Ever since then I have been following up with EZONE AND Samsung service center and lodging complains plus i have spoken to numerous so called "managers" but all went in vain. Ultimately, I decided to get the refrigerator repaired on a condition that samsung would extend the warranty period by one year. And within that one year if I face more problems the refrigerator would be replaced.

Samsung agreed to this and extended the warranty till 5th June 2017.

3. Again in November'16 again the refrigerator started leaking, again I raised the complaint and technician informed that the defrost is not working and the ice getting deposited and the drain is getting chocked. He failed to diagnose the issue & adviced to switch off the refrigerator for 2 days so that ice would melt.

4. On 3rd Feb'17 again the refrigerator started leaking, again the complaint was raised and technician visited informed that again the defrost is not working, ice is getting deposited and the drain is chocked again. Technician still does not know what the actual issue is. He is recommending to stop the refrigerator for another 2 days.

I have reported the above matter to Samsung & Ezone several times and also requested - as the refrigerator yields improper service and needs replacement of spare parts during the warranty period, it clearly indicates manufacturing defects. The manufacturer and the dealer are severally and jointly liable to either replace such a unit or refund the purchase price. But despite all my pleadings you have not replaced the refrigerator and it is giving troubles again and again which is indeed regrettable and highly unprofessional.

You are hereby finally called upon to
• Return the price / charges paid, and
• Pay compensation for financial loss suffered due to your negligence,

Failing to do so within 10 days I will pursue a consumer court case on samsung india.

Dear sir
There is no any e mail reply from your side for my previous complaint till date .so I am decided to fwd my compliant to consumer complaint court.Because I am not satisfied with your telephone reply and also I am not satisfied with your costomer service centre in Goa, I have alredy visited the all costomer service centre held in Goa circle.
Thank you sir

I purchased my device in November with a regret of not able to purchase Note 7. I was prettt happy until I had heating issue, I visited service centre and submitted my phone, aftet a day they called me and said it's working fine has only softwarw issue, I trusted them and used it but after heating issue Samsung was not happy with my phone they wanted to create a problem my bad luck I updated phone to Nougat and now I am having LCD problem I visited service center and they said its new feature in Nougat I thought they sayung truth (Purple Lines on Screen). Luckily my brother uses S7 edge too we exchanged our phones to see is it really a feature but after few days I notices his phone had nothing like purple lines, Samsung Service Centres are master at cheating people. I don't know why Samsung India treates Kashmir as a free separate country they have very biased service in Kashmir, they don't have parts available, they don't replace your phones, they never repair phone on time. I am requesting Samsung India to please replace my headset, I don't want my LCD replaced
Usman Bashir
Contact Number: [protected] / [protected]
Phone Serial Number : RZ8HA0XB2MB

My smartphone is not charging even in 4 hrs. Facing this problem from last 2 and half months. It charges 80% in 2 hrs and after that charges 1% in 15 minutes. When charging reaches to 94-95% it drops back to 90% and doesn't increase in even half hr. I'd contacted samsung helpline no many times, every time they say visit samsung centre. I'd visited samsung care centre three times, but they are not able to understand the problem. First time they updated software, second time after waiting for 2 hrs they said software will be downgraded and we need time to download those updates and gave me their contact number and said call us tomorrow. I called and they said again call tomorrow. After 2-3 days I went there and they downgraded the software but problem is still same. I tried everything like used different charger, tried charging in switch off mode, but of no use. My phone is just 5 months old. I am not going again to samsung care centre. I just want my money back, I don't need any stupid excuse anymore. I bought this phone at rs 19000 and the same money I want back, no replacement else I will file a case in consumer court.

Samsung Note 5 -

Bought on - Sept 2015

Sent for repairing on 6th Feb 2017, as the battery was not holding charge as had severe problem with charging and constant charging was required to keep the phone on.

Samsung Repair Services people come back to us and say that the bill is around[protected] !!!

When asked why, they say that the battery has got bulged because of which the display got gone when the device was kept in the oven (in order to dismantle the phone). And now that the display is gone- I have to pay for the new display !!!

I don't understand why i have to pay for the display if it was not even damaged. When i asked then the same. They reply to me saying that i can choose to keep damaged display if i don't want to change it !!!

Its just been a year or so and the battery starts bulging !!! That too a Samsung Note 5 - After paying so much for the phone
Why should i pay for something that they broke ? Or even otherwise, it isn't my fault that the display got damaged.

I want my phone with the perfect display that i had handed it over to them along with the phone repaired - (battery and charging port replaced).

Bill No- [protected]

I had bought a Samsung double door refrigerator on 30th March 2016, within 2 months of buying the refrigerator, we started facing Cooling issues with it. So, when we informed the Samsung technical team about it, they sent an engineer to our place who apparently did a thorough inspection of the fridge and concluded that, there was no problem with the fridge and it was functioning fine.Even though we felt that the cooling was not enough. On the first week of January 2017, the cooling in the refrigerator drastically reduced as things began to rot and Ice started to deposit in the air vent of the Refrigerator( REFERENCE NO.[protected] .So, we raised a complaint with Samsung customer helpline and they promised to send an engineer within 24 hours, but that never happened . After complaining everyday for almost a week, they sent an engineer who suggested a part needs to be changed and
It would take 3-5 days for the part to be shipped.Almost 2 weeks passed and yet there was no response from them, after calling up everyday they finally replaced the part and said the problem was solved, But it was just the beginning. The same problem started again within 3 days and even after making numerous calls, numerous emails everyday there was no response from their side at all.I have tried every possible means of contacting them and getting my complaint heard but they don't seem to care at all.We couldn't keep anything in our refrigerator for almost 30 days as everything was getting spoilt. Its almost a month now and still there is no response at all from their side.Everyday i make calls to them and all i hear is 'We'll call back within 24 hours' which never happens. I haven't faced any such issue with any company in my life and this is by far the worst service experience i have ever had.

Sir

maine 22/11/2016 ko j200 4g phone purchase kiya tha apke dealer se magar usme jio 4g support nahi kar raha hai apke service center me phone last 10 days se pada hai magar response kuch nahi de rahe hai kya aap phone repair karke denge ya naya phone exchange kar ke denge krupya bataye

danyawad
bingi rajender
[protected]
mobile purchase on balaji electronics-mancherial-504208
date 22/11/2016 in no--1845

I brought my mobile handset(samsung galaxy a5-2016)for battery problem @kohli telecommunication samsung service centre ambala city, haryana.m My phone battery was swelled up and the centre refused to cover it in warranty which shown on another service centre was easily taken into account and ultimately resolved by replacing the battery. Have never seen such double standards. Such a pathetic experience and such a ridiculous service centre.

Haii, ,

i have received an email from [protected]@yahoo.com and they informed to send my personal details including the account information, and they mentioned the company address ( Samsung Mobile, 1000 Hills wood Drive,
Ref: SAM.6.16.003 2017
DR, PETER BROWN
Tel: +[protected]
Chertsey, Surrey, KT16 0PS
)

lotter mentioned details "cash prize of £500, 000.00 (Five
Hundred Thousand Pounds) And a (SAMSUNG LAPTOP, SAMSUNG GALAXY SMARTPHONE EGE 6, SAMSUNG T-SHIRT) from Samsung Electronics with the following details:
Ref No: SAM.6.16.003. 2017
Serial No: UK/GBP07/SAMSUNG
Batch No. DNO/MA07/EUR "

so kindly check and confirm whether its a fake mail...

My service request [protected] logged in on Tuesday 7 Feb. Technician asked me to empty and switch off my fridge overnight (which I have done) and is now refusing to come and check it as he says his team is not equipped to service this model. Why did he ask me to switch it off if he had no intention to repair? Logged complaint again one hour ago but no confirmation SMS yet. This needs to be addressed ASAP Original engineer assigned to me via Samsung CC sms is : BENET [protected]

I have purchased a refrigerator from Samsung Smart Plaza Fundamental Electronics Pvt Ltd (Ballygunge Phari Kolkata.) RT28K3953PZ, 253L Frost free on 28th October 2016. ( INVOICE NO. FEBG/16-17/04252) made payment of Rs. 23000.00 by swiping my State Bank of India Debit Card. I WAS assured that I would get a cash back of 5% of the amount Rs. 23000.00, and this would be credited to my SBI A/c within 90 days.
But I am very sorry to inform you that till date I have not yet received the same. I went to the store and enquired and they asked me to consult my SBI branch which I did, but they told me that the bank had nothing to do with it and they cannot help me in this regard. I once again visited your Samsung store, but nothing positive has outcomed. It's been more than 90 days. ..and I am still awaiting for my cash back. Now what should I make out of it. ...Samsung has given a false commitment to its customer, which I never expected from a big company like Samsung. I HAVE ALL THE PAYMENT RECEIPTS and all the related documents where it has been clearly mentioned that the cash back would be credited on to my A/c within 90 days. I want you to take immediate and necessary steps to ensure that I get the cash back at the earliest.
Please give me a feedback at the earliest. I am awaiting a quick response.

I bought samsung galaxy j7 prime 3 months ago, one problem was occuring in my phone that the battery level of my phone automatically get up without charging so for this issue i submitted my phone to my nearest samsung service center maa communication in kotla, but 4 times i submitted my from 21 jan 2017 till now the issue is not resolved.for first three times i submitted the phone i got the same jobsheet number i.e.[protected] and for the forth time i demanded different jobsheet not repeated so got jobsheet no.[protected].when i asked the senior (ajay rana) that why my issue has not been resolved so he talked to me in inappropriate manner and doesnt gave me any reason and when i told him that i will complaint about him he told that "complain about me i dont care".now i had suferre a lot from last 2-3 weeks now i dont want to go service center again and again.

Dear samsung,

I Ordered samsung on nxt from samsung official website shop.samsung.com on 15 jan 2017 my order id is[protected] and got it deliverd on 19 jan 2017, when opened the product and checked my phone i noticed that the back button was not working, when i called to samsung estore number [protected] within 24 hrs they told to go to samsung service center and get a DO letter from there, On 20 jan 2017 when i go to samsung service center in kotla (maa communication) they denied to make DO letter they excused that their is a scratch at top of phone they wll not make the letter.Then again i called to estore and told them about the conversation they asked to mail the phone invoice details and images of the phone and box.Then i got a reply from estore to call on the number[protected] and told them about the phone, then i called on the number they gave me the reference number [protected] and told me to go to service center and to communicate the service center employee with the service team and gave them the reference number.Then after the communication between the employee and the service team they told me to make a jobsheet of phone and submitted my phone and told that the issue will be forwarded to the samsung headquarters my jobsheet number is [protected].then i got reply from service center that i had to pay 3500 rs to them to repair my phone, then i got mail from a1.[protected]@partner.samsung.com that i will get 50% discount on repairing cost if i get it repaired in 7 days. If i had bought new phone and got defected product then why should i pay the repairing
cost to them as my phone is in full warranty.niether i got DO letter nor i got my phone repaired and not got any help from your side.

shubham
[protected]

Date:- 12/12/2016, Bill No - [protected], Whenever i submit my phone for screen damage that time they said to come after 1 week.i am going after 1 week that time they said to submit ur accessories & bill & 1 cancelled check for against product coz its not possible to repair . i submitted all things at 19/12/2017.they said come after 1 month for collect the check . on 07/01/2017 they called me for a check the check amount is 17, 931/- but the real amnt is 24, 993/- they not give me that check coz the check amnt n system amnt is not matched they said i send this check back to them come after 1month then whenever i following them by phone they said wait for a 15 day or 30 days bt today date 08/02/2017 they again send me the same amnt not a system amnt .

Sir,

With reference to bill no. [protected] related to repair samsung jet cell (Display Damage) on 21.01.2017 but after a week they infromed that above cell has been misplaced by the service center care and care services pvt. ltd.Allahabad 211001. Now they are making execuses. It is pertinent to mention that customer care provider has entered the particulars wrongly on the acknowledgementof service request and they also marked that it is out of warranty but it under warranty period (boght the cell on 24.01.2016 and submit cell on 21.01.2017 at service center).
kindly resolved the matter at the earliest.
yours sincerely
Jainendra Kumar