Samsung India Complaints & Reviews

Bill No. [protected], Invoice No.[protected]

I had given the above tablet to TVS Electronic service centre [protected], Vellachery, Chennai on 13.02.2017 for battery complaint. Service girl Arul Selvi attended to my complaint .I had told her that the battery was being discharged very fast and was taking a long time to charge up. I told her the battery needs replacement.
She was meddling with my tab for some time before I enquired as to what she was doing. She replied saying that she is transferring all the data and photos to the SD card. She did this without my permission. She told me that software will be updated and I will lose all the data. Had she told me prior the transfer, I would have given her my external hard disk to put all the data and photos there. I was told it will take one day to do this job. So the next day, when I went to collect my tab, I could even open email to check if it is working. To my surprise email account could not be opened. The girl in-charge of delivery could not do this, so she called another girl, who meddled with tab. Finally when the email account could be opened, it was not being opened in the usual manner. I had checked for the photos which seemed to be there. They were all in an disorganized manner.
After I reached home, my wife told me that a lot of photos/pictures were missing and had been deleted. These are all my wife's business pictures which she does for charity purpose. I tried to call the service center several times to the given/stamped phone numbers, but no one answered the calls.
Probably when Arul Selvi was transferring the pictures, the SD card must have got full and she left the remaining photos be there either intentionally or she must have deleted the remaining pictures.
This shows how negligent and careless she is. I had got calls from Chennai customer care center and told them that I was terribly disappointed. Next day I went and spoke to Balaji, manager of that service center and told him that staff here are totally incompetent. I told him what Selvi had done. She said that she took my permission to transfer which is a deliberate lie. I asked him in case he had kept any back up of my tab photos, I would take them on a hard disk. He said that he would call me and let me know. He never called, but I had to call him the next day. This shows that even the manager is incompetent and has no decency or courtesy as well. He said 'sorry'. But I told him sorry means nothing.
Please try to understand the importance of these deleted photos/pictures and also the importance of this complaint.

Please respond to this and ensure such kind of incompetent staff are not employed.

Mark Mathew
E Nirmala Mark ( owner of the tablet)
Mob: +91 [protected], +91 [protected]
email: [protected]@hotmail.com & [protected]@yahoo.co.in

Dear sir/madam,
On 05/01/2017, i had given my samsung sm-j500fzddins mobile to get repair a broken screen at samsung service center ([protected]) aba mobilecare pvt ltd – yagnik rd, rajkot. I was served by customer service person named swetang & i was told that my mobile will get fixed within a month time & it would cost me around approx. Rs 3200/-. Once mobile is fixed i will get call or sms for pickup. He gave me acknowledgment service receipt [ bill no: [protected], call for status [protected], imei : [protected]].
On 30/01/2017, i received an sms stating that my mobile is fixed and ready for pickup. I was out of city at that day so i went to service center a day later on 01/02/2017, a lady came with my mobile and told me that my mobile is fixed i can check it out. Upon inspection i was shocked to noticed that new screen was completely out of frame from one side of the corner and mobile panel and mobile battery was literally bend. I said to lady that this is not the condition in which i had given my mobile for repair. It was only given for screen replacement with some minor scratches on the panel & there was no issue with panel nor the battery whatsoever. I also showed my receipt which clearly mention the condition of mobile at the time of handover, so she was also surprised that somebody who had repaired my mobile has really messed up. I asked for swetang and lady told me that he is on holiday till 05/02/2017, so i didn’t pick up my mobile and went back to my office as it was unacceptable.
Again on 06/02/2017, went back to service center and this time swetang was there, he came with my mobile and told me that he had already told me that my mobile was bend & he can nothing can do about it. I told him that this is complete lie from his part & i asked him if mobile panel & battery was already bend why didn’t he mentioned in my repair receipt? His reply was he forgot & he also asked for 3000/- extra for bend panel to get fixed or if i don’t want to pay the amount he can also simply remove new screen from my mobile.
I told him i will not accept my mobile unless it gets fixed & won’t pay any extra for someone else mistake, then he gets little abusive and rude and told me that he can’t do anything for me so i asked for the manager and i was told that he is unavailable. So i left service center without my mobile. Next day i got a call from service center asking for pickup of my mobile so i asked him whether it has been fixed or not, he said it’s in same condition so i told him i won’t come for pickup unless mobile panel and battery gets fixed. After that i call samsung customer center[protected], i talked to lady and explained everything which was happened, she told me that in her system it says mobile was already picked up my customer same day & issue has been resolved – i told her it’s not and its complete lie. She noted my complaint and told me to wait for few days and i will get call from area manager. Unfortunately, till date i didn’t get call from anyone.
I look forward to your reply and a resolution to my problem. I will wait few days before seeking third-party legal assistance, i had all call records if required to prove my case. Please contact me at the below address or by phone.
Sincerely,
Amit kanpara
1 - abhiram park, morbi road,
Rajkot – 360003. Gujarat india
Mobile no: [protected]
Email: [protected]@gmail.com

Hi,
Shah here,
Writing in From hyderabad, telangana, India.
I'm Electronic and communication Engineer.

I bought the samsung A9 pro device on 1st January 2017 sunday, because I find the device beautifully designed by Samsung and features like long battery and performance which is truly commendable.

Apart from all this I'm facing a terrible issue with the device, that its back camera lens is fill-in with dust from inside, I have been to almost 5 samsung service center, but the only service center which is at
(chaitanyapuri hyderabad) have taken ownership and cleard the dust twice as well as changed camera lens also in previous three visits, but the issue still not resolved, because is see dust particle again covering camera lens from inside and image quality is again becoming terible.

I don't know what should be the permanent resolution for the issue, but I have paid 32 thousand bucks for the device and I'm spending all my weekend's in samsung service center with Lords of patience.

Here I'm requesting the concern person or team to help me in. Or else I may take legal action if the issue remain few more days. And I truly believe samsung will not let me do so.

Waiting for the earliest response.

Regards,
Shah.

Dear sir, ref my complaint id [protected] o[censored]r customer care & my j329 deposited on 9/2/17 at hadapsar, pune service centre for repair due to display not work.
1. Service centre not consider to repair under warranty.
2. Display not failure due to any external damage or liquid applied.
3. But Service centre not accept it's own handset difficulty.

ARRIVAL INFORMATION.

DEAR WINNER,
We are happy to inform you that, Your certified winning parcel containing a Demand of 3crore 60lakhs, a prize winning certificate and some other documents has been registered with this department which is to be delivered to your residence as instructed by (SAMSUNG NATIONAL LOTTERY BOARD OF DIRECTORS ).

We are pleased to inform you that you have been officially cleared for payment by the Verification Department at the headquarters. SAMSUNG COMPANY! Your winning prize will be delivered to you on the 20th Feb 2017 via Qatar Airways Express Delivery Services “THROUGH DIPLOMATIC DELIVERY" to your Country India.

Mrs. Anita Brown
Secretary, Promotion Department

Shop named redial mobile in ahmedabad has done fraud with me . I bought a mobile samsung A5 from that shop. I bought this mobile on 10 month of 2016 and after a month i was having some problem in mobile i visited in samsung service centre and i came to know that the mobile which was given to me has already compleated its warranty period in 8 month of 2016 .. and prize of that mobile was 16 k and he has taken 20 k from me ..i want my money back . And some action on that owner of that shop.

To whom it may concern:

I am contacting you after over two months o[censored]nsuccesful attempts to resolve my issue with the samsung company. I purchased a very expensive samsung tv for 2 lakh and tenthousand rupees ($3200 dollars) less than three years ago for my elderly parents who live in kerala, india-which has now stopped working. Samsung has admitted to the television having a fault. When i asked what samsung would do to either repair or replace the television, i was told that my only option was to purchase a new product or pay an additional rs.69, 222.54 to repair the defect. Please see email thread below, i have also attached all correspondence from samsung to this email. I purchased a samsung because of its reputation for quality and reliability. The fact that this television has stopped working within three years is greatly disappointing. More so the fact that samsung is not willing to repair or replace the television is even worse. I want every unsuspecting customer to know that purchasing a samsung product is a risk and they are unwilling to repair or replace their own defective products. I am now forced to save for another six months to replace my parents gift-i will be sure not to purchase samsung. Please disseminate this warning as widely as possible.

Not getting proper resolution for my replacement of damage screen submitted at service centre ghaziabad bill no [protected] still waiting for the same saying it will take time after 18 days . contacted over customer care as well same answer it will take time please let me know how many days company required to provide parts to service center as every time we are getting same response sir parts not available being such a reputed brand samsung not able to provide a display to service center or we are cheated by company . feeling like handy camp without my phone really a pathetic experienced by me and my family .

I had called your customer care and informed an urgent problem about our refrigerator.
I had to switch off the refrigerator while waiting for someone to come and sort the problem.
No one responded to us. I had to call many times to your customer care. Still no one attended our problem.
I am shocked at the negligence from your side to help your customer especially when the problem was urgent & needed immediate help

I had purchased an airconditioner model no AS185TKANSTI and serial no.B004PZAZ300102T in the name ofJaganath rout( my brother in law) in 2010.I had subsequently changed my address wherein I had asked to fit the air conditioner by your staff. But while installation they did not fix the hole from outside. Recently on 30.8.16 I had booked for servicing wherein they changed the things which required change but when I had requested them to change the insulation they said to do the day after. But they did not do it even on my repeated reminder.This resulted in another opening with a channel to come for a squirrel.On 10.2.17 when I heard some sound I had called to lodge another complaint. On the service person visit I came to know that the squirrel had cut different parts and I have been charged with a sum of Rs13286.13 . Since it has happened because of your service perssonel negligence, I need your kind attention to it and decide in what type of relief you can give me. Since I have a cancer patient and a heart patient to look at in my house, I require urgent attention for which on your servicemen insisting to pay 70% advance, I have paid Rs7000/- to that effect.Kindly look into my case to maintain my goodwill for the company lest I have to approach the consumer court.

I visited this service center 5 times for change of mobile Battery Samsung A500. After 20 days also this could not be done. Your service centers do not have parts and lot of customers get harassed due to this. On first visit battery was ordered, further to check battery stock no body informed. I visited 4 times to check stock. When battery was available i was told that their site is blocked till 13th Feb so battery can be changed post that.Today again i visited this service center for change of battery, again i was told that battery is not available . How your team can expect customer to come 10 times to get one job done. This is highly unprofessional as time is very important these days, This should be ratified immediately.

Dear Sir,

My contact no. +91-[protected]

I bought one refrigerator side by side worth Rs. 106000/- in the month of Sep -16.

Till date not a single technical person can give me properly DEMO for the said product.

And again the same product is not working since last six month, around 8-10 times i called to samsung customer care, dealers and service center and around 2-3 times service center person visited my home even he replaced some parts too but still the refrigerator is not working.

Whenever i called to customer care at every time they replied me our executive will visit your place and resolve the same but not resolved after so many visits.

The service center person already told that it was not repairable even SAMSUNG not ready to replace and still they are told me to repairing like i bought SECOND HAND product from SAMSUNG by paid full amount of fresh piece.

Iam kamalakar from mahabubnagar, telangana i purchased a samsung j7 mobile last year date not remembered. recently with mobile power button problem i visited karthikeya samsung care, mahabubnagar.

they said mobile is on warranty no need to pay, after a long time of 3-4 days they said repair completed come & collect the mobile,
after i reached there they showed the bill, and without my permission they changed the charging pin also .
they behave neglect about the servicing of my mobile.

Hi I bought Samsung's "premium" phone s7 edge for almost Rs. 50000 on 8 January 2017. On 13 February 2017, the phone started showing a green coloured screen. I thought it to be a software problem and thus sent Samsung an email. They sent back a DIY and I did all that was written in that, of course to no avail. I started researching online and this is an issue which has propped up on their previous phone S6/S6 edge too. The thing is they are selling such unreliable products without even acknowledging.
Meanwhile I also visited a service center to try and push through for a replacement or refund. Got typical replies that this is not a company policy and such stuff. I have escalated the issue on social media too. The thing that is bothering me is not the money or anything but the way they are handling customers. They just don't care if someone's spending 50000 bucks and facing hardware issues so early. Moreover, the service center was handling my phone so badly that I got even more suspicious. What if they create a problem that never was? (Like physical damage or water issue). I just can't trust Samsung anymore.
Complaint number is - [protected]

Dear sir

model code : UA43J5570
Serial Number : 0A6X3PBH201081Y

25-march-2016 bought the Samsung led TV But 3 months later came the first remote problem Then he got a month too new remote Issue Chase then when the tv display channel 5 to 10 minutes becomes Hague The display becomes black Sikrn Hu has continually disturb the entire 4 months Samsung came Service ENGG VISIT Went side by RESET Airtel is the problem It was not a problem on Airtel The complaint lodged by 23 January -2017 ref no [protected] Which was the worst parts of my LED TV O PC Connectivity It put me on the side of the parts will be solved your problem I want to do is to open your tv Tv led tv me give you a new turn Oh and do not respond to you then. Consumer court otherwise I file a complaint on your Samsung Pdgi

and Consumer court ref no. 147608. my last final discussion

Dear Sir/Madam,
I have given the Order of New samsung S6 edge Touchscreen on 6/01/2017. The service centre employee says he will give me new s6 edge touch screen after 1 week as he doesnt have any with him.He took 4000 rupees As advance for security deposit. he said he will give orderto the company for that. After 1 week i visit the service centre again he says there is shortage of samsung s6 edge touch screen ( my mobile colour - gold platinum) of this colour mobile.There is no supply from the company. He said me again he need 1 week time . after i visted the service centre many times still i didnt received it.. Today is 17/02/2017 still i didnt get any response from Samsung Service centre.
So, kindly help me regarding getting samsung s6 edge touchscreen.
My mobile number- [protected]/ [protected]
Samsung Service Centre Address- Shop no f-34/35, shyam plaza, near pandri bus stand, RAIPUR, (CG)

I purchased Samsung refrigerator 370LTR dated 15.08.16, after two months, it stop working, ice formation issue in freezer & back side of the refrigerator,
many time contact Samsung for problem, they visited 3 times for resolution but unable to resolve the issue,
now they didn't give any target date for resolution or didn't suggest the solution
request you to help me for better resolution

I'm fond customer of Samsung for a long while and regularly travel across major cities at india. Recently my smart phone had some battery related complaints, So visited the authorised service in Women's polytechnic, Coimbatore, TN named SJN Electronics. I observed they can accept only cash payment and card is not working regularly. My several visits i observed these centre not accepts cards. I told forcefully to check the card machine after a several hours, They connected the machine and then they take payment. And, Any for status check they have provided 2 contact numbers. I tried to reach them for staus and observed regular behaviour for 1 week that no one responds the call. These type experiences makes a customer feel worst to avoid the brand purchase in major cities. Hope this concerns will be addressed. Cheers.

My Samsung Galaxy A5 2016 edition handset was submitted on 05.11.2016 to Rajrishi Mobile at Jaipur as the screen got damaged, After more than 03 months, I have not received any response from service provider. Every time they only say that spares are not available. It is really very strange that spares of such expensive handset are not available for a long time. It is same as cheating with customers, while claiming world class services.

Samsung charger not being replaced during guarantee period. during the initial period of purchase the charger was having loose connection and due to busy work schedule working in BPCL I could not go to the shop for replacement and finally I went to Samsung dealer shop in mavellikara he refused to give asking me to get the original box of charger which I had not kept it with me. Kindly do the needful or for such a small issue I will have to publisise the matter and circulate it to all and also give in news. Please do the needful.
contact no of perumpalli associates, opp petrol bunk mavelikkara puthiyakavu ph: [protected]

sanjay
[protected]