Samsung India Complaints & Reviews

TV MODEL: UA40J6300
RECEIPT NUMBER 3593 DATED.[protected] FROM KRISH ELECTRONICS, THANE

Dear Sir/Madam,

In sep'2021, I had given a complaint for damaging my TELEVISION while i was in Delhi during visit of engineer fro LED issue and not supporting later on though sufficient evidence was provided that engineer had
not given correct information,
engineer had not given estimates and
that the engineer's overvation found to be incorrect.
Recommended Dongle is working perfectly which was asked to replace for Rs.6000.00 (around)
Escalation done but no use, customer is not important.
A new problem came--- suddenly the display was black (full screen) with sound continuing after 5 seconds of the display perfectly as usual.
I called the Samsung engineer through the customer care call number.
On visit engineer ([protected]) after inspection he said "TV's PANEL is no longer working and needs to be replaced whose cost is around 30000.00."
i said fine, give me an estimate,
he said "i cannot give", he was not giving a bill for visit charges also like last time,
i said "do you know what problem i called you".
he said "yes"
Then i said "why you have written VISIT CHARGE, you should mention the problem inspected and also give an estimate for the same."
i was in office, he gave me whatsapp photo of receipt mentioning VISIT CHARGE
I said "did i asked you for tea so that you have just mentioned visit charges? At least your inspection report should be there in the receipt."
then he mentioned PANEL PROB on 2nd whatsapp
I said if there is a panel probe get it corrected.
then he mentioned panel cost, on 3rd whatsapp
i said am i asking just panel cost.
Then he mentioned panel replacement cost is Rs.29897.00 on 4th whatsapp
(all evidence is attached)
. I said thanks, I paid his visit charges and was kept quiet for a week.
Then I called URBAN COMPANY.
They observed that only the KICK card is to be replaced and not a panel whose cost is only Rs.6500.00
In 4 days they replaced the kick card and my TV is working perfectly fine.
(evidence is attached for call and payment done to URBAN COMPANY)
now my question
Is this SAMSUNG really worth adopting,
is the management sleeping all the time, no matter what is happening on field.
The consumer court is the only solution.
I know for this long email I will get an AUTO REPLY and a call with no solution.
THANKS IN ADVANCE FOR NO SOLUTION, NO SUPPORT FROM SAMSUNG.
Rakesh Roushan
[protected]

I had purchased Samsung Mobile A73 5G Mobile from Flipkart on 22nd July, 2022 and the product was delivered to me on 23rd July, 2022 and I am using it. As per the attached screenshot of Flipkart Offer, I should be eligible for *Galaxy Buds Live. @ INR 499. But, when I try to redeem the offer as per the steps mentioned on Flipkart's Term & Condition page, it says not eligible for Offer as the Offer is only for A73 users.

Samsung Shop Support has updated me via Mail 3 times that "As we have checked your device IMEI details, there is no offer found for your device". Below are the 3 Ticket ID's.
1. Ticket ID[protected]th July, 2022)
2. Ticket ID[protected]th August, 2022)
3. Ticket ID[protected]th August, 2022)
Samsung never exactly mentioned why IMEI details cannot be found for my Device and even after using the same Handset since Delivery, why I am not eligible as per screenshot, as the offer is only for A73 Users.
Hence, as a proof of the IMEI Number of A73 5G Handset that I purchased, I am attaching all the below mentioned proof's with Terms and Conditions.
1. Offer Eligibility for A73 5G Mobile
2. How To Redeem Offer for Galaxy Buds Live
3. Message on Samsung Shop App During Redemption of Offer
4. IMEI Number on A73 Box
5. IMEI Number on Back Side of A73 Device Label
6. IMEI Number from Settings Menu of A73 Device
7. Invoice of A73 5G

I had activated the Handset during the Offer Period between 16th July, 2022 to 31st July, 2022 (Device Activation Date - 24th July, 2022). Also the offer said fresh enrolment/sign in to the Samsung Shop App (to be downloaded from Google PlayStore) must be completed by 15th August, 2022 failing which the customer will not be eligible for the offer.
eligible as per screenshot, as the offer is only for A73 Users.

The delay in resolving the issue is not from my end, failing which if the Offer has changed (or might change in future), why should I suffer as I did all steps for redemption of Galaxy Buds Live @ 499 after product purchase as per the Offer terms and conditions as mentioned on the Website.
If Samsung Shop App has issues, it's not on my part.

We have purchased SAMSUNG S20+ on Oct 2020. We installed updates on around 20 Jul 2022 and green line appeared screen on 28 Jul. I did not drop the phone at all and neither there is a single scratch. It is not expected from brand like SAMSUNG with high end mobile phones. SAMSUNG need to fix this issue free of cost.

Bought Samsung phone Galaxy M42 5G use for 13 month not going to restart mode continuously, visited their services centre charging 12 k for that

I bought Samsung galaxy m31s in may 2021.It’s only 1 year already the phone is restarting continuously. I visited Samsung service centre and they are telling that the motherboard has to be changed it costs 7000 to 8000 which is too high for a 18k smartphone. It’s company’s fault for manufacturing cheap hardwares and not repairing it for free….. we will never buy and recommend Samsung company products.. we need refund of our smartphone.

Placed an order of Fridge from Samsung Shop (Order Id: [protected]) worth Rs. 1.07 Lakhs. But due to delay in delivery had to cancel the order. It's been 15 days now since order cancellation but I have not received my refund yet. Every time customer care gives the same response that it has been escalated but no one is able to give any proper explanation. This is customer's hard earned money and if you have no right to hold it without any reason. Please look into it.

My phone samsung m21 started creating restart issue i visited service center they charged 240 for software update later they told that issue is in motherboard it is a model problem many people facing same issue in samsung m21 and samsung m31 model service center asking for motherboard replacemt which will cost 6200 and cost of phone is 12000 now company should look after the issue as it is model problem not customer negligence
I want my issue to resolve as soon aspossible

The damaged products were delivered on 23rd July. Called the customer care multiple times but no one is coming to pick the products. They respond with the same email every day but take no action.
RS74R5101SL Side by Side with SpaceMax. Order ID: [protected],

Hi, I was watching the movie. Suddenly, i saw the purple dot in my screen. I thought it was nothing. But, in a next few minutes, it started to grow.

I did nothing wrong i.e. not spillted anything, not fallen. Help me as soon as possible.

My samsung m21 is restarting automatically for past 1 month after the software update.
When I visited the customer service in the city they demanded an amount of rs 5700 to fix the motherboard.
How should I pay money for the problem caused by maker's mistake.
I think I have made a mistake by choosing Samsung.

Ordered a samsung s22 back cover by mistake ordered a wrong one so canceled it but refund has not been processed uptil now

Product has been returned but the money is getting deducted still.. Please cancel my EMI

I have been using samsung handset for past 22 yrs. Yesterday while charging my galaxy M30 handset it caught fire and blasted . Handset sim and everything around charging table complete damaged . I need adequate compensation,

Hi Samsung,

For the last 14 days my galaxy active 2 watch's display malfunctioning and I have gone to the customer service team in thrissur, India on 27th July 2022. But they are saying "Motherboard is damaged due to liquid and it's not covered in warranty, also claimed 16K INR for repair. However, it's actually in warranty as I purchased this last October. I only used it for regular use and there is no way that it's water damaged.

This is so disappointing to me. The watch failed within 10 months period and also I didn't even use it in the swimming pool. without a proper analysis service Technician directly asking me for paid service. They simply claimed that the watch is water damaged. This is not acceptable.
Also, I understand the product is waterproof/resistant which the brand claims to be on website and other channels therefore it should not have been damaged in the first place. Would like to know a solution on warranty claim and explanation about fragility of the product and wearables like watches could be damaged for the mentioned reasons.

Did not expect something like this could happen. Highly disappointed as it's not worth it to purchase such fragile products from samsung
(It's a wearable product and a watch, it needs to be robust and waterproof/resistant; so it needs to work for a long period as well.)

Due to small rain, Samsung m31s is not responding and screen also turned off after one week of incident. Notable Point, One year is completed from the date of buying.

I went to samsung service center in beach station (high court back side) chennai. They asking inspection fee and simply told that to replace the mother board its cost nearly 8500 in indian rupee. I bought it for 12000 by exchange with my old phone.

Totally worst samsung service. They simply replacing the mobile parts, Not doing repair service. I need a repair service with free of cost.

Kindly do the needful.

I wanted to know on 4th August, 2022 Ms. Bhumika (Samsung Shop Support) updated me via Mail that "As we have checked your device IMEI details, there is no offer found for your device".
Hence, as a proof of the IMEI Number of A73 5G Handset that I purchased, I am attaching all the below mentioned proof's with Terms and Conditions.
I had activated the Handset during the Offer Period between 16th July, 2022 to 31st July, 2022 (Device Activation Date - 24th July, 2022). Also the offer said fresh enrolment/sign in to the Samsung Shop App (to be downloaded from Google PlayStore) must be completed by 15th August, 2022 failing which the customer will not be eligible for the offer.
Do exactly let me know what IMEI details cannot be found for my Device and even after using the same Handset since Delivery, and why I am not eligible as per screenshot, as the offer is only for A73 Users.

Kindly let me know what is the error on Samsung Shop App for me and why I am getting not eligible message for Galaxy Buds Live @499 on Samsung Shop App. The delay in resolving the issue is not from my end, failing which if the Offer has changed (or might change in future), why should I suffer as I did all steps for redemption of Galaxy Buds Live @ 499 after product purchase as per the Offer terms and conditions as mentioned on the Website. I request you please give me Galaxy Buds Live @ 499 offer for which I purchased the A73 5G Mobile at the earliest and don't provide please don't provide me a new Ticket ID Number again for this. If Samsung Shop App has issues, it's not on my part.

I placed an order [protected] for a Refrigerator on July 16, 2022. And I thought of going for an advanced model, so I cancelled the same order on July 17, 2022. I got a mail on the same day that my order was successfully cancelled and mentioned that I will get the refund in 7-10 working days.
But even after 19 days, my refund was not initiated from Samsung's side, even after multiple follow-ups with their customer care, Each time I was informed that they will remind the respective team, but till date, I did not get any proper response or refund (Today Aug 6, 2022).
Customer care people are telling me different dates for my order cancellation (One says July 20, the Other person says July 28) but actually, I cancelled the order on July 17, 2022. I don't know what is the confusion from their end, but they are not giving a clear picture of anything. The last reference Number I received from Samsung was [protected]
I want my refund to be initiated, or I will have to file a consumer case against Samsung for making me frustrated by not giving my money back.

I am writing with my dissatisfaction with the quality & after sales service of my S20 plus purchase.
I bought thee phone in March 2021 and it has developed a screen issue with 2 green lines on my screen rendering it unusable. This is a manufacturing defect which is acknowledged by them n they are providing a 1 time screen replacement for it too. However, they have refused to fix my phone until i pay them 15, 000Rs. This is because they have found other dents in it. It is a 1.5 yr old phone n i acknowledge the wear and tear and i am happy to live with it but i am not willing to pay 15k for the green lines which isnt my fault. Due to the manufacturing defect i am not even getting any value for a resale.
I wrote to Samsung about it numerous times to their servicehead and CEO team but they kept repeating the company policy to me and provided no compensation or support.
Hoping you can help mee out in getting justice for this buy so i can continue to use the hone i paid for without any unnecessary financial impact.
Model Number_ SM-G985FZADINU bearing serial R58N32B7PMX

On 4th of August my galaxy s20 plus mobile phone suddenly has a bright white light on the screen. I have also attached picture of phone. The phone did not sustain any physical damage nor was impacted in any way that could cause such problems in the screen. Having checked online multiple users have raised the very same issue. As consumers after paying such a hefty price tag for a premium product it is disheartening to face such ordeal. Samsung India is yet to acknowledge the problem and the only solution cited by the Authorised Service Centres is a screen replacement which would cost around Rs.16000. I hope Samsung India redress my grievance.

Dear Sir/Madam,
I have purchased a Smartphone Galaxy A71 in 11.08.21 with SAMSUNG Care Insurance Coverage. Recently about 2months back this Smartphone Screen got cracked as it accidentally fall down from my hand. I approached SAMSUNG Service centre for repair and as advised by them I lodged a service request in SAMSUNG portal and paid Rs1300/- (Approx) ONLINE for necessary repair.
However SAMSUNG Sevice Centre received the Smartphone for investigation and repair. Subsequently SAMSUNG informed to pay me Rs13000/- (approx) for necessary repair/replacement charges without any report/information about the damages/defects and assigning any reason for this.
I am not satisfied with such response and requested SAMSUNG to consider the Insurance coverage (within one year of purchase) of SAMSUNG Careplus for this repair/replacement for which I had already paid the premium. SAMSUNG accepts the Insurance Coverage but they are not responding about my further clarifications/request.
Request you to please take it up with SAMSUNG immediately for necessary repair/replacement as per provision of SAMSUNG Careplus Insurance Coverage and inform me the details.

Thanks and Regards,
RESHMI BHATTACHARYA