Samsung India Complaints & Reviews

This is in reference to Samsung complaint number - [protected].

I purchased a brand new 1.5-ton AC from Samsung offline store. Which turned out to be defective. I raised a complaint regarding the same
on 11th July and I was told that a refund will be provided within 7 working days. Service engineer and Samsung customer care people assure me on this.

After daily follow-ups and numerous emails, still I haven't received my refund.

It's been 18 days and I don't want a replacement anymore. I needed a refund for the same.

Dear Sir,
I am Mukesh kumar. i have ordered a samsung M12 Mobile on 4th july 2022 order id is : [protected] and my mobile no.[protected]. But it was cancelled by Samsung. I dont know why and my refund has not been credited for 25 days.
I called customer care on wednesday and talk with RAKSHA and she assured me that amount will be refunded within 48 hours but did not get my refund and today 29th july 2022 i again call customer care and Mr. Piyush told me again that the refund will be credited within 48 hours.
Sir kindly refund my amount of above said order id in my source payment method of credit card no. ending with 4003 as soon as possible. so that i can again order my mobile.

Thanks
Regards
Mukesh Kumar
M.[protected]

I've ordered Samsung washer dryer for our new home on 29th May 2022 and it was delivered on 2nd June 2022. I kept it unopened as interior work was going on and requested for installation 18th July as home was ready. On opening the box, we found that there was a small crack in the plastic part. Technician said that this is a damage from earlier and asked me to request for replacement of the part. Samsung customer service response is that they will not be able to address the issue as it was not reported within 3 days of delivery!!

I have repaired my Samsung display worth Rs 4660 on 11th July and they promised that is covered under warranty and on 20Th July i noticed a crack on my display which is invisible i requested them to repair as it is under warranty.
i had repair from Samsung authorized center

But again they are asking for the money for repair saying it is not covered

I had ordered a Samsung Galaxy tab vide order ID [protected] on 29.06.2022. Since it was an urgent requirement and the delivery date was not suitable to me, the same was cancelled on 29.06.2022.


It has been more than 4 weeks, I am yet to receive my refund. In the meantime my credit card bill has been generated for which I am required to make the payment.

It is highly unprofessional on your part to keep customers rightful earining with you for a period more than 4 weeks. I am loosing precious earnings from the blocked amount and also I have to pay to my credit card which will be further blocked as Credit until I utilize the same.

I don’t feel I am at fault in the whole process.

There is also a ticket pending[protected].) pending, duly raised by me for the same issue, for more than a week.

Due to the inefficiency in your system I am made to suffer and am undergoing unnecessary turmoil and loss of income.

Further calls from customer care and further ticket [protected] has been raised.

I regret to inform you that my refund is still pending.

Does your resolution team really work??

Really a bad experience.

I will make sure to percolate this feedback of mine and the harassment vetted to me by Samsung by holding back my money of more than Rs.59000 for more than a month.

I purchase Samsung washing machine worth cost of 32k from Samsung online estore 0n 13th july. During installation technician visit we found there are several dents marks are on machine boast and there is broken bracket behind the machine. I requested to exchange the machine but they said it is not possible you need to return the machine and order a new one. I am ok with that they told within 4-5 days reversal pick up will happen but after completing 12 days no body bother about it . I am follow with this guys regularly but do not get any fruitful answer. I really annoyed and mentally harassed from this guys. I am not able to wash my clothes from last 12 days and giving clothes laundry services with so much high rates

I had ordered a monitor (LS27R650FDWXXL) from samsung.com and it never mentioned about the installation service or mentioned that there is installation charges for the monitor. my order id is [protected] and they had told me to pay the installation charges or the warranty becomes void.

In there entire webpage it doesn't mention about the installation charges for the monitor nor at the time of the checkout. they had failed to mention or inform me about the installation before the product was delivered or about the charges of it neither is it mention on there terms and conditions.

I have purchased Samsung z flip 3 mobile and it is an horrible experience as within 1 month of its purchase I noticed the screen getting black from the folding area. I contacted the service center to resolve the issue and get the display replace but they denied to cover it in insurance and hasn't responded in responsible manner at all. Moreover, instead of getting the similar complaints, they are just trying to cover their mistake of production department and claiming it to be an impact damage. This unprofessional attitude cannot be tolerated at all. As a customer I expect to receive efficient service and it is their responsibility too. After purchasing a phone of Rs 100000, this is not what we should get. The phone is with the service center as its displayed stopped working and it has been around 2 weeks and there is no scope of them returning the phone. They are just asking me to wait every time I call them. How long can I depend upon a spare phone? I have all the chats with customer services and I want to be contacted as soon as possible.

vicky.[protected]@gmail.com

Last spoken to mr ravi ghodiyal and he had said that they will take back ac and give me 17693 as cost but i had purchased the ac for 28999. The original cost of the ac was 31990 and i got 2000 discount on my hdfc card. There was also a no cost emi in which flipkart deducted the interest amount which bank charged me. Now no cost emi means the interest is also a part of the principle. It basically means that its an interest free emi. Just because of your defective product why should i bear a loss of more than 11000. I have complained to flipkart also about issuing invoice of lower value by deducting no cost emi interest but that is not my concern. Its between samsung flipkart and bank what terms they have regarding emi. I was offered no cost emi which means i had to pay the total cost in 24 parts that simple. On my invoice also its written the discount of 6079 includes 4079 no cost emi program discount which i have paid to the bank. Already i am having a loss on this ac so either you’ll give the compensation as per 28990 as no cost emi discount is mentioned on invoice and i have paid that amount to the bank. Or i will be moving forward with legal proceedings against samsung as you’ll have cheated me since you’ll have sold the ac. No ac gets faulty for 6-7 times in a period of 2 years. And mr Ravi Ghodiyal closed the complain saying i refused the amount. I have not refused i told him to wait till flipkart gives new invoice. I will not be bearing this loss of 4079 because of your faulty product. If you’ll not solving the problem i will move forward to consumer court with all my past complaints and prove that its a defective product as more than 6 complaints in 2 years and see to it i get my full money plus all my charges of case.

Recently in the month of June 2022, I have purchased 324 L refrigerator of samsung.after some day we started hearing some knocking sounds inside the fridge.its gradually increasing day by day.even we have raised issue, technican came did nothing.we can't tolerate this type of defective product.worst service and product by Samsung.kindly check and take the necessary action

Recently in the month of June 2022, I have purchased 324 L refrigerator of samsung.after some days we started hearing some knocking sounds inside the fridge.its gradually increasing day by day.even we have raised issue, technican came did nothing.we can't tolerate this type of defective product.worst service and product by Samsung.kindly check and take the necessary action .

Purchased from Croma Kharghar (Navi Mumbai) Pin 410210.
Invoice no. : SLA116RS5860395 dated 28 May 2022
Within days we noticed deep knocking sounds coming intermittently from the outside top back area of the cabinet.
FIRST complaint Ref. No [protected] registered on 29 June 2022 on Samsung Helpline number[protected]. No visit. But vague, unsatisfactory explanation given by a technician from a local franchisee service...

Hello all,
I purchased a Samsung Galaxy M31s phone in August 2020 just after the official release date of this model, ie 2020 July 30 which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader....

I ordered Samsung galaxy Book 2 pro 360 laptop along with Samsung galaxy buds pro on 24th June, 2022 and paid an amount of INR 123722.00 I cancelled my order on 25th June, 2022 because I decided to order lower variant of the laptop. On 1st July, 2022 I got an email from Samsung that my refund of amount INR 123725.00 has been initiated, On 08th July, 2022 I got a refund of 997.00 which was of Galaxy buds. Both of the products never got dispatched.

I want them to process my refund of INR 122725.00 on immediate basis and I want to claim amount of INR 200000.00 for all the mental harassment by all Samsung executives by false commitment and making me beggar for my own money. This incident has affected my personal and professional life from 32 days.

I am not able to attach whatsapp chats and emails which shows what I am going through.
Order Id: [protected]
Name: Malay Thakkar

Hi Sir,

This complaint regarding samsung s20 plus green line issue.
This device whoever in india have issue, I have rasied complaint to samsung CEO desk but they are not able to resolved my issue although they have introduced s20 plus policy for screen replacement till dec 2022.

In my device green line issue increased like anything now currently it's 8line.

I have raised concern to samsung...

I ordered Galaxy A73 5G from samsung official website on 10th July 2022 and was delivered on 14th July 2022. The display had a issue. I contacted with customer support team and they asked me to present DoA for the same. I got DoA and submitted to them via email a week ago. But there is no update since a week. I'm asking them everyday and they say the same thing that they will update within 24 hours. It's been a week since I have submitted all required document. I just want my replacement as soon as possible.

I purchased mobile m31s dec 2020.
Now I am facing problem restart again and again.
I went to Samsung Customer Care office Sector 21 Gandhinagar Gujarat.
They asked me to change motherboard worth Rs.8500/-
Most of people facing same problem.
Please help us.

Hello Team,
I purchased samsung tv with below details

Samsung 125 cm (50 inches) Crystal 4K Pro Series Ultra
HD Smart LED TV UA50AUE70AKLXL (Black) (2021
Model) | B091GY19M3 ( SMG_UA50AUE70AKLXL )
Order Number:[protected]
Order Date: 17.01.2022

On 24Jul22 i registerd a complaint ([protected]) of black screen issue . Technician today visited and informed me that it has...

My mom has purchased samsung refrigerator (model no- RT28M3954R3/HL) on 10.10.2018 in soorya agencies coimbatore Tamilnadu. I got cooling issue on my fridge and lodged a complaint to samsung service center via toll free number. On 23..07.22 an engineer has arrived to our home using samsung customer portal details and he confirms that my mom is an authentic samsung user and said gas to be refilled. Today another service engineer has arrived and said that there is an internal leakage in refrigerator. Unit has to be taken to service center and the engineer asks for purchase bill. Samsung service centers has already confirmed all the details. Product is Samsung it's in the name of my mom. I don't know why they are refusing to resolve the issue permanently? Now I have asked my dealer to give a duplicate bill Or invoice.

My mom has purchased samsung refrigerator (model no- RT28M3954R3/HL) on 10.10.2018 in soorya agencies coimbatore Tamilnadu. I got cooling issue on my fridge and lodged a complaint to samsung service center via toll free number. On 23..07.22 an engineer has arrived to our home using samsung customer portal details and he confirms that my mom is an authentic samsung user and said gas to be refilled. Today another service engineer has arrived and said that there is an internal leakage in refrigerator. Unit has to be taken to service center and the engineer asks for purchase bill. Samsung service centers has already confirmed all the details. Product is Samsung it's in the name of my mom. I don't know why they are refusing to resolve the issue permanently? I have asked my dealer to give a duplicate bill Or invoice.