Samsung India Complaints & Reviews

Dear Sir,
I am purchasing SAMSUNG TIZEN (4G) Phone from PANDE GENERAL AGENCY, Mahajan Market, Sitabuldi, Nagpur Shopee on 16 January 2017. Now before 7-8 days my cell phone display was not working properly & due to this 2-3 I went your service center Untakhana, Nagpur for requesting to repair my cell phone in warranty condition, but i was surprised when your Serv. Engineer replied that he was not ready to repair my cell phonr display in warranty condition.
Sir, I request you to please took into this matter & do the needful at the earliest.

Thanks & Regards,

Alankar Kamble,
Nagpur
Mob. - [protected]

I have visited Samsung Authorized Service Centre (S.G. Infotech - Borivali- Mumbai) today. My mobile( Galaxy J7-6(New 2016) display was blinking and then getting blank.
I expected to have a quick resolution to my query since my handset is hardly 6 months old. After making me wait for more than an hour in the Service centre, customer care executives (Jay Shendge & Meghna Bane) have informed me that spare part is not available and they will keep my handset for 8 days for repair and they can not give any stand by handset as well.
This is to me is highly unprofessional and casual approach by your executives as they are not bothered about customers` feelings and their sufferings. Moreover in today`s high tech fast world, how come Samsung can make their customers wait for 8 days without providing a back up/stand by handset, when your 6 month old handset has such technical problem( let me confirm that there were no physical damage to the handset).

Customer care executives at S.G. Infotech were highly unprofessional and were neither willing to listen nor were having any solutions to my problem. They have not even mentioned date of delivery in the service request form attached herewith for your reference.

I expect an early resolution to my issue since I am feeling disconnected to the world.
Regards,
Chinmaya Mohanty

I am facing problem while watching the tv for the past 10 months.
Complained many a times at every escalation level but all of them were closed
The problem is known to the engineer as well as higher executives .i do have a recording of that conversation where they discussed the issue too.
But they are doing nothing to solve the issue instead mailing me that tv is working fine .(how is that even possible when the engineer has also seen the problem and you are telling that tv is working fine???)
Atleast take care of the reputation of your company while doing these malpractices.

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Sir i devki purchased brand new Samsung J 7 mobile phone on[protected] from Go mobile, D-100 gali no-5, Khasra No. -83 Ground floor, Laxmi Nagar, new delhi. Invoice no[protected] dated 24 jan, 2017.
Sir the phone was get Switched off after two days o[censored]se and when i go to service center located at Hira sweet, Shakarpur delhi three times. They not give any response and treat me in very bad manner. They are giving me worthless excuses and they are using abusing language. Then i went to preet vihar service center, they told me that the software is not updated and after update ph will work properly. But even after updation of software ph is not working.

It was very bad and horrible experiance for me. In view of the above you are requested to replace my samsung Galxay J7 prime as early as possible.otherwise i will file a case in consumer court.

Contact [protected]

No one is listening to me write from executive desk to CEO desk. I am complaining for heating and hanging problem since last 1 month but problem is not solved yet.
Already visited samsung store 10 times. In last 3 month my phone is in service centre for 1 months. But they have not come up with solution.
Each time they request me for submit the phone to service centre and the problem never solve.
My phone automatically gets restart and network go blank and app get closed automatically with screen goes blank.
Also had heating issue.
at last my s7 edge gone dead
the service center had not claim till 21 days
i am not understand why the job [protected] open and till not close
service center told me first you close the open call by go the quick service solution patna and quick solution told me this call was not opne by me
you call the toll free no. that will close the call
i am suffering problem betbeen service center and toll free no excutive
please sove my problem

Dear Sir/Madam,
Very Gd Morning,
Myself Pavan from Vijayawada (Andhra Pradesh) working as a Sales Manager at Fortune Murali Park.
I want to bring to your notice that i am big fan of your Samsung company i use all the products pertaining to your company in my home also i too suggest the same always to my friends, colleagues to buy Samsung products only but that all gone in vain now bcoz i purchased Samsung Note 4 on 26th June-15 pls find the attached bill also for the same every time this device is getting to hot, poor signal and hanging some times like that only i have adjusted all this days and using your mobile since your mobile user friendly to anyone trust me i really like the options that have in Samsung compare to other mobiles recently again my mobile had a problem on 27th Jan-17 automatically mobile is getting switched off, hanging and touch was not working at all made this mobile made my day really miserable and faced lot of issues on this so immediately i went to service i had given the mobile same day evening they called me and said needs to change the mother board after purchasing with 14 k after buying your mobile with an worth of Rs.41, 900/-.
Kindly respond and do the needful what ever best you can do it for me being Samsung Premium Customer.
Warm Regards,
Pavan
Vijayawada.
Andhra Pradesh, India.
Mobile No:-+[protected]

My name is simerjeet singh i was purchased samsung hand set last year second of december 2016 and i was facing network issue in first month of purchasing .After that i was sending a mail to tecnical department and he said u can change ur network setting and trying to use ur cell phone on safe mode . I can try every thing but problem is still same . Then i call on customer care no nobody provide me solution they were said i cant help u can visit on service center Then i am visit on samsung service center he was check my cell phone and he said issue in mother bord then i was requesting kindly provide me replacement that is ur product issue not my fault they were not provide replacement and doa option . Service center said it can provide only customer care .Then i was send a mail to CEO branch they call me and said it is not posible to we are provide replacement . They said we provide warranty and my concern is same why i can use ur defected handset . They said we were replaced the proper part . Then i was submit my handset in service center and they said u can collcet ur handset in evening but after two hour they said part is not available you can collect by tommorrow but i was sufferd whole month . And still iam facing some issue in hand set and i again send a mail to CEO office they not given any call back and without call they closed my issue .again i was submit my hand set in service center and they replaced my dispaly . Issue in their product . I am facing issue two time in two months I want help they not provide me support . Kindly take action on samsung his service and his product both are poore.

Kindly check the attachments what issue i am facing . And without given call closed the issue. I can provide all Job sheet And bill also attach

Thanks
Simerjeet singh
[protected]
[protected]

Dear Samsung,
This is Mallikarjuna.T.R from bellary, karnataka. I gave my Samsung Note 2 mobile to bellary service center on 10/09/2016 ( Bill no : [protected]) for a repair. It's almost 5 months gone still now I'm not able to get my mobile back in proper manner( query not yet solved) . I visited the branch for more than 15 times, first they said software problem and all, second they said some display problem so wait for 1 week and later they are said some mother board problem and it may cost 8000 Rs. Till now I didn't get any updation about the mobile. It's almost 140 days gone.
Please take a look on it and kindly help me.
I WAS a Samsung mobile lover.
Thanking you and Regards,
Mallikarjuna.T.R
+91-[protected]
malli.[protected]@gmail.com

With Ref to Service Bill No: [protected], the mobile was given to Service Center at Madurai on 21.01.2017. Actual Complaint is " Touch sensor not functioning well". They replied to wait for 20 minutes to get back the mobile. But they could not give the mobile serviced on 21.01.2017. But after that day, they simply replying "Come tomorrow" till 02.02.2017. Till now I have spoken two times to[protected]Samsung) Call center. More than ten times visited the Service center directly. This complaint should ensure Samsung's Responsibility in this issue.

1-2-2017
I gave my mobile for service on[protected] . After 12 days the give time for receiving the mobile but the give mobile after 15 days while calling they do not receive call and after reach they say come tomorrow and i give you your mobile date[protected] they give my mobile after 6 pm when I receive mobile and come on home then I found my speaker is not work and my mobile J5 2015, 4G handset not search network 4g.[protected] the service is close and[protected] when I reached on service centre they say give time 2 days but when I say that I receive it[protected] then they say sit and wait 3 hours i said ok but after 5 min. they said this mobile is not service in service centre . but after argument they take my handset and after 2 days[protected] they call me but they not repair my set and today 2-2-2017 what can i do for it? tell me my mobile no is [protected] call any question please hurry up

This complaint is in reference to the Samsung refrigerator model no – SBSRS554NRUA1J/2016 purchased on 31-March-2016 vide Invoice no. SPK-2521. Very sorry to inform that in the month of October it has started creating problems. I lodged complaint with dealer and engineer visited to my home, he told me that fan is not working in fridge so that goods spoiled i.e. milk, curd, vegetables etc. he repaired the same and fridge is working. Next time in the month of December we faced the same problem again and we lodged complaint with customer care, engineers provided by the company and repaired again.
In the the month of January same problem occurred again on 16th of January and the engineer visited to home and he rectified but now the problem not rectified. On 18th of January again lodged complaint and asked them to replace this product but they told me that there is no policy of the company for replacement. They can provide only services for the same. Again engineer visit to my home and repair the fan but problem was still there. Since 16th of January till 1st of February engineers visiting and repairing on trial basis, changed the PCB, sensors, and other parts but not able to rectified the same.
On 2nd February again changed the sensors and asked to observation for 48 hours.
In this happenings I have loses a huge amount in the manner of vegetables, fruits, milk, curd, butter etc. and I have to take a leave to attend the engineers.
In the month of March the warranty will expired and I have to pay for visit charges and repairing charges to the company.
Therefore we would like to request to replace the product or refund the entire amount along with Rs.50000/- for the cost of spoilage of goods and harassment, leave compensation.
Regards
Sushil Kumar Sharda
N-31A, 3rd Floor, Kalkaji, New Delhi-110019
Mob no. [protected]

No one is listening to me write from executive desk to CEO desk. I am complaining for heating and hanging problem since last 8 month but problem is not solved yet.
Already visited samsung store 10 times. In last 8 month my phone is in service centre for 2 months. But they have not come up with solution.
Each time they request me for submit the phone to service centre and the problem never solve.
My phone automatically gets restart and network go blank and app get closed automatically with screen goes blank.
Also had heating issue.

They just format the phone and give it back.
No response from last 15 days from samsung ceo desk also.
They send me the message that your problem is solved when no one have called me.
What a waste company.
Regret my decision to select samsung instead of I phone.
I want my 55000 back as since 1st month they are harrasing me.
Now they are not reverting me.

Since last 10 days I am suffering lack of proper service due to breakdown of washing machine.

Your technician not able to provide parts since last 10 days. Below details are the washing machine.

Model - wf600yoBHWQ
Sr. No. - 03845PBHU00858M

Dhamani Enterprises - Raipur (C.G.) Bill No. 24365 Dated 11/10/2016

Please look the matter, other wise arrange to replace the same.

Rakesh Dubey
[protected]

Hi..1st i urge everyone to buy I PHONE instead of samsung flagship phones..you will ind reason for that by reading all of my post..i am very disappointed with the samsung.i have been a samsung customer for 8 years.my 1st samsung device was samsung corby.and till now i am using every galaxy s series phone of samsung.now a days i was using samsung galaxy s7 edge..i got broken my back glass panel..on 27th jan i gave it to samsung service center for repair to GAURAV COMMUNICATION, SANGRUR, PUNJAB..but what i got to know about samsung service centers, that shocked me to hell..i had a complete trust n samsung, but it has got shattered now..today i wanted to pick my s7 edge from service center but the contact number they had given to me was switched off.then i oontated samsung toll free number..i was deeply hurt by listening that the problems on job sheet in samsung's system was totall different from mine problem.they told me that in their job sheet matter was camera problem, sound problem and sensors problem..and there is no description of back glass panel..what the hell is this?? It means sevice center is repairing my phone with duplicate glass and if i got in future any problem like water resistant or what, they will deny the warranty on the issue that i got changed back glass panel from outside, their system shows they haven't changed back glass..what a brilliant idea of samsung people and with the spare parts that were claimed on my handset will be used in some other handse that my be from outside india, that will not have wareanty in idea..and even the service center person changed mobile number on my job sheet..only my name and IMEI number of phone is used by them..its really a disappointing thing, i had blind faith on samsung..i have recording of what samsung customer care people told me on call about my handset problems and i have job sheet on which there is back glass damage..now you people can easily think that service center and samsung people doing to its loyal customers and what we can expect more from them..i got to know from some other people that samsung is doing these type of things to many people..i paid 57000 for s7 edge..i bought t in early days of samsung, and i was planning for buying s8..i change every year handset.but now i would prefer I-PHONE..APPLE IS very genuine company i have heard..i had earlier heard about samsung, but never paid heed beacuse i had always thought that people are just making rumours..but now i have eperienced myself..I have friends whom ApPLE had provided new handsets when they had any problem.i thought samsung would also do that but i my belief is in air now..they are just looting people on goving false commitments and promises..i have every proof relating to my complaint.anyone can contact me at [protected]..so folks, i urge to go for I PHONE that is worth paying around 60000 rupees and i will also circulate the audio clip with samsung customer care and my original job sheet on every medium of social media like whatsapp or whatever it is, how samsung is making fool of people and extracting money from people..its like a crime..BY profession am an advocate and i will go in consumer court and under section 420 of IPC in criminal court too if my problem is not solved with in this week

Sir,
I have won 3crores 6 lakh and i have already sent my detailed to them but there is no reply can you please help me

If you knew any things about this could you just text me in my mobile phone no. [protected]

Hoping that you help me. If you help me i would be very thankful to you. I will wait your message.

Yours faithfully,
Rosangliana

My S7 Edge was submitted for service on 25th Jan as the light sensor was not working and no response till day tried calling there customer care bad response, cheap china phones service is better than Samsung service, At first instance when I visited the service Centre they were unable to resolve the queries which I had csr's didn't have any knowledge about the product and they had promised a call back next day which never happened, then I started calling the customer care, but they were totally careless.

I have given my mobile J7 on 20/01/17 for repairing which was not getting on or rebooted due to touchscreen problem.Customer care people told me that they have ordered for the procurement of its parts which will take one week.I purchased this mobile on 25th may.Till now the problem has not been resolved.
My complaint number is R28H419B0JW.The address of Samsung customer office is Vimal electronics, B-1, chetakpuri Gate, Gwalior-474002(India)

I have given complaint on 30.01.2017, and i was given request No.[protected], and a service technician was given the job. His Name is T.Chinnu & M.No.[protected], he has never turned up. but when i called him he says he is in Chennai and will return on Thursday. I am not able to understand why should i be waiting for him, cant' other technician be arranged in his place.
My Phone is in warranty and if delayed like this it will be very late.
Kindly expedite the matter.

महोदय,
मैं सीमा सुरक्षा बल मैं कार्य रत हूँ जो कि भारत की सीमा पर ड्यूटी करते हैं ।
मैंने अक्टूबर 2016 में मोबाइल फोन खरीदा था जो नवम्बर महा में ही अपने आप सूविच ऑफ हो गया था फिर मैं सर्विस सेंटर ले गया और उसके बाद वहां से 30 दिसम्बर को वापस ले लिया था जो कि 04 जनवरी को फिर से अपने आप सूविच ऑफ हो गया था और मैं फिर सर्विस सेंटर ले गया और उसके बाद वहां से 11 जनवरी को वापस ले लिया था ।लेकिन यह फिर से 18 जनवरी को अपने आप सूविच ऑफ हो गया था और मैं फिर सर्विस सेंटर ले गया और उसके बाद वहीं पर है । मैं कई बार सर्विस सेंटर गया लेकिन मेरा मोबाइल नहीं मिला वो कहते है की आप का मोबाइल कम्पनी में भेजा गया है जबकि मैंने टौल फिरी नंबर पर कॉल कर के पता किया तो वहां से बताया कि हमारे पास कोई जानकारी नहीं है कि आप ने मोबाइल सर्विस सेंटर में दिया है । सर्विस सेंटर ने मुझे जो जोब कार्ड दिया है उसकी कोफी भेजा रहा हूँ । मैं सीमा सुरक्षा बल मैं कार्य रत हूँ जो कि भारत की सीमा पर ड्यूटी करते हैं ।मुझे आशा है कि आप मेरी परेशानी समझ रहे होंगे ।मैं यह जानकारी आप को अपने दोस्त के मोबाइल से भेज रहा हूँ ।
अतः महोदय से निवेदन है कि आप मुझे मेरे मोबाइल की पूरी जानकारी [protected]@gmail.com इस Email address पर भेजने की कृपा करें ।
मैं आपका सदा आभारी रहूँगा ।

परारथी
तेजवीर सिंह
मेरा मोबाइल नंबर [protected]
सीमा सुरक्षा बल (B.S.F. =Boarder Security Force)