Samsung India Complaints & Reviews

My smartphone is not charging even in 4 hrs. Facing this problem from last 2 and half months. It charges 80% in 2 hrs and after that charges 1% in 15 minutes. When charging reaches to 94-95% it drops back to 90% and doesn't increase in even half hr. I'd contacted samsung helpline no many times, every time they say visit samsung centre. I'd visited samsung care centre three times, but they are not able to understand the problem. First time they updated software, second time after waiting for 2 hrs they said software will be downgraded and we need time to download those updates and gave me their contact number and said call us tomorrow. I called and they said again call tomorrow. After 2-3 days I went there and they downgraded the software but problem is still same. I tried everything like used different charger, tried charging in switch off mode, but of no use. My phone is just 5 months old. I am not going again to samsung care centre. I just want my money back, I don't need any stupid excuse anymore. I bought this phone at rs 19000 and the same money I want back, no replacement else I will file a case in consumer court.

Samsung Note 5 -

Bought on - Sept 2015

Sent for repairing on 6th Feb 2017, as the battery was not holding charge as had severe problem with charging and constant charging was required to keep the phone on.

Samsung Repair Services people come back to us and say that the bill is around[protected] !!!

When asked why, they say that the battery has got bulged because of which the display got gone when the device was kept in the oven (in order to dismantle the phone). And now that the display is gone- I have to pay for the new display !!!

I don't understand why i have to pay for the display if it was not even damaged. When i asked then the same. They reply to me saying that i can choose to keep damaged display if i don't want to change it !!!

Its just been a year or so and the battery starts bulging !!! That too a Samsung Note 5 - After paying so much for the phone
Why should i pay for something that they broke ? Or even otherwise, it isn't my fault that the display got damaged.

I want my phone with the perfect display that i had handed it over to them along with the phone repaired - (battery and charging port replaced).

Bill No- [protected]

I had bought a Samsung double door refrigerator on 30th March 2016, within 2 months of buying the refrigerator, we started facing Cooling issues with it. So, when we informed the Samsung technical team about it, they sent an engineer to our place who apparently did a thorough inspection of the fridge and concluded that, there was no problem with the fridge and it was functioning fine.Even though we felt that the cooling was not enough. On the first week of January 2017, the cooling in the refrigerator drastically reduced as things began to rot and Ice started to deposit in the air vent of the Refrigerator( REFERENCE NO.[protected] .So, we raised a complaint with Samsung customer helpline and they promised to send an engineer within 24 hours, but that never happened . After complaining everyday for almost a week, they sent an engineer who suggested a part needs to be changed and
It would take 3-5 days for the part to be shipped.Almost 2 weeks passed and yet there was no response from them, after calling up everyday they finally replaced the part and said the problem was solved, But it was just the beginning. The same problem started again within 3 days and even after making numerous calls, numerous emails everyday there was no response from their side at all.I have tried every possible means of contacting them and getting my complaint heard but they don't seem to care at all.We couldn't keep anything in our refrigerator for almost 30 days as everything was getting spoilt. Its almost a month now and still there is no response at all from their side.Everyday i make calls to them and all i hear is 'We'll call back within 24 hours' which never happens. I haven't faced any such issue with any company in my life and this is by far the worst service experience i have ever had.

Sir

maine 22/11/2016 ko j200 4g phone purchase kiya tha apke dealer se magar usme jio 4g support nahi kar raha hai apke service center me phone last 10 days se pada hai magar response kuch nahi de rahe hai kya aap phone repair karke denge ya naya phone exchange kar ke denge krupya bataye

danyawad
bingi rajender
[protected]
mobile purchase on balaji electronics-mancherial-504208
date 22/11/2016 in no--1845

I brought my mobile handset(samsung galaxy a5-2016)for battery problem @kohli telecommunication samsung service centre ambala city, haryana.m My phone battery was swelled up and the centre refused to cover it in warranty which shown on another service centre was easily taken into account and ultimately resolved by replacing the battery. Have never seen such double standards. Such a pathetic experience and such a ridiculous service centre.

Haii, ,

i have received an email from [protected]@yahoo.com and they informed to send my personal details including the account information, and they mentioned the company address ( Samsung Mobile, 1000 Hills wood Drive,
Ref: SAM.6.16.003 2017
DR, PETER BROWN
Tel: +[protected]
Chertsey, Surrey, KT16 0PS
)

lotter mentioned details "cash prize of £500, 000.00 (Five
Hundred Thousand Pounds) And a (SAMSUNG LAPTOP, SAMSUNG GALAXY SMARTPHONE EGE 6, SAMSUNG T-SHIRT) from Samsung Electronics with the following details:
Ref No: SAM.6.16.003. 2017
Serial No: UK/GBP07/SAMSUNG
Batch No. DNO/MA07/EUR "

so kindly check and confirm whether its a fake mail...

My service request [protected] logged in on Tuesday 7 Feb. Technician asked me to empty and switch off my fridge overnight (which I have done) and is now refusing to come and check it as he says his team is not equipped to service this model. Why did he ask me to switch it off if he had no intention to repair? Logged complaint again one hour ago but no confirmation SMS yet. This needs to be addressed ASAP Original engineer assigned to me via Samsung CC sms is : BENET [protected]

I have purchased a refrigerator from Samsung Smart Plaza Fundamental Electronics Pvt Ltd (Ballygunge Phari Kolkata.) RT28K3953PZ, 253L Frost free on 28th October 2016. ( INVOICE NO. FEBG/16-17/04252) made payment of Rs. 23000.00 by swiping my State Bank of India Debit Card. I WAS assured that I would get a cash back of 5% of the amount Rs. 23000.00, and this would be credited to my SBI A/c within 90 days.
But I am very sorry to inform you that till date I have not yet received the same. I went to the store and enquired and they asked me to consult my SBI branch which I did, but they told me that the bank had nothing to do with it and they cannot help me in this regard. I once again visited your Samsung store, but nothing positive has outcomed. It's been more than 90 days. ..and I am still awaiting for my cash back. Now what should I make out of it. ...Samsung has given a false commitment to its customer, which I never expected from a big company like Samsung. I HAVE ALL THE PAYMENT RECEIPTS and all the related documents where it has been clearly mentioned that the cash back would be credited on to my A/c within 90 days. I want you to take immediate and necessary steps to ensure that I get the cash back at the earliest.
Please give me a feedback at the earliest. I am awaiting a quick response.

I bought samsung galaxy j7 prime 3 months ago, one problem was occuring in my phone that the battery level of my phone automatically get up without charging so for this issue i submitted my phone to my nearest samsung service center maa communication in kotla, but 4 times i submitted my from 21 jan 2017 till now the issue is not resolved.for first three times i submitted the phone i got the same jobsheet number i.e.[protected] and for the forth time i demanded different jobsheet not repeated so got jobsheet no.[protected].when i asked the senior (ajay rana) that why my issue has not been resolved so he talked to me in inappropriate manner and doesnt gave me any reason and when i told him that i will complaint about him he told that "complain about me i dont care".now i had suferre a lot from last 2-3 weeks now i dont want to go service center again and again.

Dear samsung,

I Ordered samsung on nxt from samsung official website shop.samsung.com on 15 jan 2017 my order id is[protected] and got it deliverd on 19 jan 2017, when opened the product and checked my phone i noticed that the back button was not working, when i called to samsung estore number [protected] within 24 hrs they told to go to samsung service center and get a DO letter from there, On 20 jan 2017 when i go to samsung service center in kotla (maa communication) they denied to make DO letter they excused that their is a scratch at top of phone they wll not make the letter.Then again i called to estore and told them about the conversation they asked to mail the phone invoice details and images of the phone and box.Then i got a reply from estore to call on the number[protected] and told them about the phone, then i called on the number they gave me the reference number [protected] and told me to go to service center and to communicate the service center employee with the service team and gave them the reference number.Then after the communication between the employee and the service team they told me to make a jobsheet of phone and submitted my phone and told that the issue will be forwarded to the samsung headquarters my jobsheet number is [protected].then i got reply from service center that i had to pay 3500 rs to them to repair my phone, then i got mail from a1.[protected]@partner.samsung.com that i will get 50% discount on repairing cost if i get it repaired in 7 days. If i had bought new phone and got defected product then why should i pay the repairing
cost to them as my phone is in full warranty.niether i got DO letter nor i got my phone repaired and not got any help from your side.

shubham
[protected]

Date:- 12/12/2016, Bill No - [protected], Whenever i submit my phone for screen damage that time they said to come after 1 week.i am going after 1 week that time they said to submit ur accessories & bill & 1 cancelled check for against product coz its not possible to repair . i submitted all things at 19/12/2017.they said come after 1 month for collect the check . on 07/01/2017 they called me for a check the check amount is 17, 931/- but the real amnt is 24, 993/- they not give me that check coz the check amnt n system amnt is not matched they said i send this check back to them come after 1month then whenever i following them by phone they said wait for a 15 day or 30 days bt today date 08/02/2017 they again send me the same amnt not a system amnt .

Sir,

With reference to bill no. [protected] related to repair samsung jet cell (Display Damage) on 21.01.2017 but after a week they infromed that above cell has been misplaced by the service center care and care services pvt. ltd.Allahabad 211001. Now they are making execuses. It is pertinent to mention that customer care provider has entered the particulars wrongly on the acknowledgementof service request and they also marked that it is out of warranty but it under warranty period (boght the cell on 24.01.2016 and submit cell on 21.01.2017 at service center).
kindly resolved the matter at the earliest.
yours sincerely
Jainendra Kumar

They did not change the part(charging assembly of rs 2500 around) and said for price to pay.. (for samsung galaxy s6)

DO NOT GO to the PREET VIHAR SAMSUNG SERVICE CENTER.
PLEASE FIND ANOTHER ONE

i heard many complaints from police station of preet vihar, the officer said they do like this all the time to make fool the customers beacuse customers cannot see what they are doing with their phone

i went to samsung service center at preet vihar (delhi), i had some some software issue (it hangs and then turn off then not going on for few hours)
i tried to turn on the phone then it does not getitng on properly, and then suddenly turn off and seems like to be dead.

service center tech person make on my phone by opening in safe mode and update it and then they said we changed the part and you have to pay 2500 around money and they did not open my phone because i know when they open the phone they have to remove the tempered glass for picking the screen from vacuum and i was constantly watching my phone through mirror,

then they again ask to pay the price and did not ask and tell me that your charging part is dead..

then i said but you did not open my phone they did not reply i said many times

then they said you come with dead
phone we are giving you back dead phone then they put my phone in heater to open it and replace the my good charging assembly to dead one..
i was saying do not open my phone just wait for few minutes but they were not listing to me they try to do fast to open that forcefully

then i call police then one officer came they says we give the phone just i have to pay the money or they are not giving the phone

IF YOU HAVE TIME PLEASE READ IT

DO NOT GO to the PREET VIHAR SAMSUNG SERVICE CENTER.
PLEASE FIND ANOTHER ONE

I had requested a service appointment for my TV through customer care, being product ref. [protected] for my Samsung LED TV which was not getting switched "ON"
On 21.12.2016, a service engineer was deputed to look into the matter from Samsung. He inspected the TV and gave a report that the "TV panel needed to be replaced or better go for a new one" this was the verse told by the service personnel. An inspection receipt being no. 36066 dtd 21.12.2016 was issued for this. I have also attached the receipt of the same.
Since I was not satisfied by his report, I approached a local TV Mechanic. He inspected the TV and informed that the power unit is defective and needs replacement. Accordingly the same was replaced with a new one. Now my TV is working without any trouble and perfectly fine.
It may be mentioned here that the mechanic managed to get the TV "on" for about one and half hrs on the earlier power unit. If I had believed the report of your service personnel, it would have costed me a minimum amt. of Rs. 25000 for purchase of a new TV.
After getting repaired by local mechanic I tried to contact SAMSUNG service centre, and tell about the details, I couldn't get any response from your people even after repeated calls from my side. The address of the service centre was:
R Logic Technology Services (I) Pvt Ltd, Ernakulam 682016 phone[protected].
Kindly look into the matter since my trust on SAMSUNG has been broken and it has been a very bad experience for me with SAMSUNG. As I am a regular customer and all my home appliances are from SAMSUNG, now I do not trust on the credibility of the service provided by SAMSUNG.
Hope that you will do the needful.

Dear Madam,

Reminder -1

24 hrs has been passed no action & no reply from your side.

Regards

Hide original message
On Monday, February 6, 2017 5:22 PM, Sandeep Tarafdar wrote:

Dear Madam,

Thanks for your reply. Please find below my reply in red colour.


1-Kindly keep the temperature is setting in both sections as per the season. Done

2-Avoid the frequent door opening and closing of the refrigerator. Noted

3-Kindly check the voltage is proper at your place (220v~230V). Done

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition). Noted

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly. Done in your work shop

However refrigerator problem is still remain.

Once again I have requested to you please replace my refrigerator by new one. since we are not belonging to rich family.

Once again I'm attaching here with refrigerator pics & bills.

1. You have not reply proper against my complain. Why karnal service center is not attending proper complain from customer.
2. It went twice in the span of 3 days & total 5 times to in your work shop but now again yesterday ( 5th Feb'17) we are facing same problem.
3. What about the dent which is came through your transportation negligence.
4. Now already we lost 1 year & we have not using proper advantage of new refrigerator for that we spent 24, 000 INRS.
5. Who will be responsible if my warranty period is over.
6. Please understand we had taken loan for purchase the refrigerator.
7. Still you are not sent any responsible engineer to investigate this issue.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

On Monday, February 6, 2017 3:23 PM, Samsung Customer Support Center wrote:

Do you have a question
or need support?
Go Samsung Support
Your question
Dear Sir,

Regret to say that, we are very much disappointed after purchase the Refrigerator from Samsung since after purchasing(Purchase Date-2nd Feb''16) near about 6 months we are facing problem in fridge i.e. Cooling problem, in freezer no ice formation. We had contacted to dealer but he puts hands off and advised, please contact to Samsung service center at toll free number in Karnal (Haryana State). We had contacted but they have not responding proper after 9 to 10 days one technician has come & said us we have to take your refrigerator in our work shop (Karnal). After 10 days he returned back our refrigerator with lots of dent in body & said madam now ok & it’s working. We sacrificed & think ok now our refrigerator is working. However after 20 days again we are facing same problem in our refrigerator. It went twice in the span of 3 days at your service center (work shop).

Now again today we are facing same problem in our refrigerator.

Please tell me now what to do. See we are not belonging any rich family it is very difficult for us to purchase new one & this refrigerator was purchased in Rs. 23, 500 (Twenty three thousand five hundred) and we had taken loan from my family member’s for purchase.

Kindly look into this matter & replace by new one with same model.

Regards
Shatabdee Tarafdar
[protected]

Counselor answer
Dear Ms. Tarafdar,

Greetings of the day!

Thank you for sharing your query with Samsung and providing us the opportunity to assist you.

Please accept our sincere apologies for the inconvenience you may have experienced

This is with reference to your concern regarding “Cooling Issue” in your Samsung Refrigerator.

As per your e-mail, we would like to suggest you some troubleshooting steps, kindly follow these below mentioned step:-

1-Kindly keep the temperature is setting in both sections as per the season.

2-Avoid the frequent door opening and closing of the refrigerator.

3-Kindly check the voltage is proper at your place (220v~230V).

4-Kindly defrost the refrigerator once manually (plug out the refrigerator for 12~14 hours in empty condition).

5-Kindly check the rubber door gas kit, if it is loose somewhere re-fix it properly.

We would like to inform you that if issue still persist, kindly reach us via the same channel.

The Reference number of your email is: [protected]

For any further assistance, feel free to contact us via same channel or you can also contact at Samsung India customer care at 1800-40-SAMSUNG[protected].

You are our valuable customer and we look forward for continuous association with you in future.

Thanking and assuring you the best services always.

Warm Regards,

Ritu Verma

Email Support Team

Samsung India Electronics Pvt. Ltd.

Sir i submit my phone in service centre bhiwandi job sheet no. [protected] its take 22 days but now they dont give any clear information my phone is in warranty i purchase for use not for waiting the service centre people damage the goodwill of samsung no any one give me clear status how many times he take for repairing r replacing phone please take quick action otherwise i go for consumer court thankyou shaikh imran

This is in regards to the complaint of my Samsung handset (SM-N9000ZKEECT), bearing serial # (RF1DA3GZW3A) - Quality issue of screen replacement.

I got my Note 3 phone screen replaced at Samsung service centre on 6th January 2017, Being the trusted brand I have spent INR 7500/- on replacement of screen of my handset (which I have been using since last 2 years).

It again got damaged of it on within 2 days while phone was kept on charging. I visited the service centre, detailed the situation and since 16th January 2017 my handset is lying in service centre. I am awaiting response from the Samsung service centre as well as the customer care executives, but there is no response.

I complained about it online that it is major Quality issue and requested for its rectification as it was in Warranty period. But again no positive response from their end and in they denied fixing it.

As customer I expect that the issue should be resolved in a healthy manner with a resolution, but Samsung is reverting for my mails and calls.

Would like to put forward that quality of screen was poor which was fixed as replacement due to which the screen got damaged within 3 days. It is major issue of cheating the customers and money making trick for their profits.

I purchased j5 prime mobile from ssk retailer Rajkot 15 days back.i founentd that while opening internet and google virus warning was given and I am not able to go further.complained to retailers they tried but not able to remove it.they told to go service centre.but service centre formatted but next day isit to service centresame problem.i wrote mail to customer care and they telephoned me asking about ref no from service centre but they did not give any ref no.still the fellow doubted about my visit to service centre.still matter is not resolved.bakvas people.poor customer service.

Dear sir my mob samsung j5pro is under warranty.date of purchase is aug 2016 through on line.Now mob is working perfectly except batyery is not charging, charger is ok.so on 6-2-16 my wife submit the mob to your customer service centre vasco.They ask huge amount of repairing charge without checking or opening my mob because the mob is purchased through online.and after when the mechanic opening my mob he broken my tempered glass of mob.Firstly they demanded money if any internal parts is damage.after they say me the motherboard charging base is water logged so ask money for cleaning.finaly that members are mis behave with my wife and me.They return my mob without repairing and say it is nessessary to broken tempered glass for opening mob .see my uploaded pic also, so you pls tell me sir on line customer have warrenty or not???, why the customer pay if any internal damage under warrenty??? Who is authorise to that persons to misbehave to customers.?? I am waiting for your reply, if your is not satisfied for me then I will take next action.

Samsung India
Current date - 7.1.2017
Date of Complaint - 23.10.2016
Complaint Category - Side-by-side Refrigerator RH62K60177P
Nature of Complaint - Refrigerator fails to cool spoiling all supplies in every 1-2 days
Detailed Progress
The Service engineer visits look at the fridge and tells there is a problem with fridge we need to discuss with our superiors and leave every single time.
On 23rd December 2016 Escalation executive Mr Mohammed amir sends a Head Engineer promising quality service and confirming from the engineer that problem will be resolved in next 2-3 days.
But to new Surprise problem persist even after changing the sensor and PCBS, so now Engineer Requistions for Front panel PCB as fridge was going on auto Vacation mode.Im still requested to keep patience even after i told mr amir that i will require a replace if you haven't diagnosed the problem correctly.
I still keep patience
The part requisitioned in December has till date haven't been acquired and problem continues.
In mean while i made many attempts to connect to Mr Amir or any other Customer experience team member, the Call Center kept avoiding me by call back assurance and some say your case has been closed by Mr.Amir and you cannot further speak with the team.
How can you close the case on just promising a repair, no follow up whether the product was repaired or not.??
Finally to my Relief a person named Ms.Payal from call center senior team realises the complaint since she had escalated my case in October, She directes me to Customer experience Team To Ms. Preeti Yadav, She has been Corresponding with me since 1st Feb 2017, But Its been 4 days now i still have to receive explanation from the management.
I Herely buy request to please stop promising me extended warranty, even you can't repair the fridge in 1st case what is customer going to do with your extended warranty.
For your reference I'm a Engineer with profession knowledge and engineering degree which includes refrigerator systems for mass storage, I can assure you the diagonsis which your so called engineers are stating are just hunch they just think on replacing all PCB thinking the temperatures sensors are wrong, But the they fail to understand when the food itself is getting spoilt there basic problem is with the cooling coils.The Engineers set the fridge temperature to 1degree celisus at this near ice crystals starts to from in normal fridge but in my fridge food is getting spoiled.
When i question your engineer about refrigeration system, they simply start stammering and eventually end up running away, is this the quality of engineers you hire.
FYI - samsung management i have been keeping my food supplies at my neighbors house, At my house we all are working people, it is really not practical to visit neighbor place every early morning for milk and Etc.
And as of now I have lost that privilege too, as even they are tired of helping me out since 2.5 months .
I kindly request you again to either replace me the fridge or even that not possible give my money back.
I give you this last week, I heading to purchase a new fridge after end of this week and pursue a consumer court case on samsung india.
I have already started filling out the file for the court.
This is just a Online Reminder or intimation for you.