Samsung India Complaints & Reviews

Dear Sir/Madam,
First of all let me admire you for a wonderful advertisement showcasing the excellent customer service you provide to your customers. But again I wish any of that was true.
I had on 13th December 2016 registered a complaint regarding malfunctioning of our TV and sadly I must say that the service engineer is yet to check the appliance let alone redress my complaint. Being in service sector myself, I know how important customer relations is to any institution. In my case even after contacting customer care on atleast 7 occasions and service engineer on atleast 5 occasions they never even had the "TIME" to atleast acknowledge let alone repair the TV.
The sad part about this is that the whole time my mother had to call and a few times she even begged for a solution. My bedridden grandmother whose only happiness nowadays is to watch her tele serials had been missing it since the last 18 days. This is highly unprofessional from an international brand.
Being fed up of this we are planning to escalate this complaint to higher levels and also is going to publish this in all social medias so that no other customer is cheated after watching your ads. I also request you to take this television from our house that is nothing more than a crapbox now. Also we will be raising complaint in all Government redressal agencies as well so as to refund all the monitory losses including the rent of our HD set top box. Also I will personally make sure that none of my friends or relatives will ever buy another Samsung product for life.

Also I am attaching the screenshot of messages I had recieved from the customer care as well as recordings of all our conversations with engineer as well as manager.

Regards,
Sidharth R S

I submitted my device at the samsung janak puri service centre on 14 jan 17, due theft at the service centre my device is not with the company now. I'm requesting for refund and till date no assistance has been provided, It's more than 15days now. Each representative give different information and do not wish to help the customer. need refund asap.

Dear Sir,

I have Purchased Samsung A7 Mobile phone in the month of November 2016 & on 13th of January we faced display issue in Phone. On the same date we have handed over this phone to Samsung Service Centre as the phone was under warranty. At the time of Submission Service Engineer told that phone will be ready in next 3-4 day's but till now I have not received my phone. We are rigorously following with Samsung Service centre but we are just getting only one answer that Parts are not available & whenever they will receive parts they will call us.

Receipt/ Bill No. is [protected]

I have a Note 4 which has been given to Samsung Service Center, F1 infosolutions and ServicesOvt Ltd., 24 MG Road, Halwasia Court Haz Lucknow-22601

Phones front Camera was not working under warranty period.
Receipt Number [protected], Dt 19th Jan 2017.

Its over 12 days and they have no clue when parts will come and phone will be repaired. Such idiotic service, never expected from SAMSUNG.

I bought an Samsung A5 16 on august 2016 and its been since then the screen is displaying black patches. It was not over a month but the phone is still kept . I went to the service center for free replacement as under the warranty but the service station officers are not ready to listen my complaint and is asking for rs 9000 . so I complaint at the Samsung store but its been over 8 months but no reply so I gave to a shopkeeper to fix the display problem with charges of 7000 .I wan buy any Samsung devices further bd sell this soon

I just brought a samsung led tv 5300 5 months back.
There is a crack on the display thats what the non samsung service executive told and it's a physical damage.
But even when i can assure there was no physical damage the service representative on call is not ready to understand it. Has given an estimate of 25k which is the present value of the tv..
I need free of cost correction to be done

Hi team,

Complaint Lodge Date: 10/08/2016
CIN No.: [protected]
Model: Samsung Galaxy A8
Resolution: Repair for damage phone

It's been more then 180 days i.e. 6months I'm waiting for my phone to get back. And I'm getting revert like we are waiting for the final approval for my mobile or we haven't got the amount from syska. Everytime im getting revert like we are working on it. Everytime i call i get the update from them saying they have escalated from last 60 days. Does any escalation take so many days to revert back??
When i am spending so much amount on my phone & then again purchasing syska gadget secure considering it will help me its not. This kind of service not accepted from syskagadgetsecure and samsung service centre. And it's not my job to follow up with these things. And even the person from samsung service centre from mumbai told me that i will get my phone back before this month end and still they are saying amount pending, I'm also having recording for the same. I hope i get a revert back soon or else I have deal with some other action regarding this complaint.

Sir,
I have purchased a Samsung led TV dated, 25.7.2013 model number UA32F5500ARMXL
however within 11 month of delivery major issues have cropped up with the product that the TV screen goes off black suddenly. During the first year i got the issue resolved within warranty. i further extended the warranty by paying rs 3600/- for 3 years and thus the product now is under the extended warranty from 25.7.2014 and is covered up to 24.7.2017.
However again the same issue have come up and the customer care is not responding to me in a positive manner.
Thus with this communication i once again request you to replace the product and or upgrade my product as per the warranty conditions for which i have already paid hefty price.
Please note that if this issue is not resolved i shall be compelled to knock the doors of consumer court under the consumer protection act 1986.
The faulty product has been giving emotional stress to me and my family.
Kindly Look into the matter immediately.
Thanks
Sachin S. Shirke
[protected]

I bought this unit from M/s Vasanth & Co. vide bill 0006730 dated 29.2.16

The refrigerator has not been performing well during the past few months and yesterday it stopped fully. On calling your service dept, they sent a staff to check the unit.

On inspection he stated that
a. the gas has leaked from a brand new equipment within a year.
b. it has to be refilled
c. with warranty it will not be chargeable.

On my demand to know how come a new fridge can lose gas within a year he said that moisture from a small drainage about three floors down and about 300 mts away has corroded the copper tubes.

Is this a Korean joke? If it can corrode copper tubes we human beings living here for years have not been affected by any corroded parts in our body. My previous Whirlpool fridge did function well for 5 years and other brands before that as well.

It is a manufacturing defect and I look forward to you replacing the unit without any further delay as I do not believe on the reasons your service personnel provide and that refilling would solve the problem. Next year I will have to shell out money for refilling and enrich Samsung pocket.

I am retired senior citizen and I dont want to set in motion a legal dispute for this.

I had Samsung LED model no. VA40D550 Sr. 290/3ZNB900143M, suddenly TV was Shut Down, for getting repair, i got no. from web site - Samsung customer care Navi Mumbai - Help Line No. 65658976 / [protected], i called them, They send their technician, Took my TV after one month they brought TV charge 19000/- with one year warranty. After three day TV was not started, i called them again, they come and take TV back for repair till to date i am waiting for that and if i am calling they says it can not be repair.

I asked them to gave the money / TV then they will not replied and till date no positive answer from their side.

Please do need full . Challan No. 004 dates 07/03/2016
Invoice also with me but i do not have right now, if require i can submit.

land line no.[protected]

I bought a side by side Fridge with model no.RS554NRUA9M worth Rs 83000/- on[protected] #sargamindiaelectronicpvtltd#MG Road Gurgaon. The product is in warranty mode, has been repaired thrice for major parts like condenser and all.The item is defective and is not working properly after repair, I want a replacement of the product as i have given a lot of time and patience on this.
There is no response at the service centre, I want the team to resolve this issue at the earliest, or else i will escalate this further.
See the attached invoice

My fridge is not working at all and I made a complaint on 28.1.2017 vide complaint number [protected] where upon I was informed that the Engineer will visit my house on 29.1.2017 between 10 am to 6 pm. however no Engineer visited my house on 29.1.2017 so a second complaint was lodged vide complaint number [protected] on 29.1.2017 when I was informed that the executives were not available on 29.1.2017 and ttherefore they told me that the Engineer would visit my house on 30.1.2017 however till this time there is no resolution to my complaint and my food articles are being rotten. Kindly take immediate step.

My samsung J5 is within warranty period. 10 days back my phone display was flashing on and off (i.e when phone is in sleep mode it was getting on/off continuously). i gave it to service center in gajuwaka, visakhapatnam. he told software has to be upgraded.then after 2 hrs i got message my complaint has been rectified. when i went there and inspected it was having same problem. then he opened the set in front of me inspected he got nothing and boxed back. then it was ok. i asked what is the problem he told it happens some times.he has not even cleaned with any cleaner or something.now today the display has gone almost black( it started yesterday).again i took to service center and got reply display has gone and will cost 3000 plus for changing.there is no physical damage to phone to which i got reply ur display is peeled off and there is no guarantee the new display will not get peeled off. also customer care is so arrogant and testing the patience. No proper response as if they r working for free. i was told u can go to another center i[censored] want.totally unsatisfied by service center and also the phone.

I am having the most premium and costly samrt phone the Great samsung Galaxy S7, purchased at Rs. 48500/- of cost but now I realize that its total wastage of money bcoz I don't expect that its 2.5d gorilla glass, the most toughened glass back side panel of my mobile got break by just only hitting with some my table corner in my jeans paocket.. I don't know why company provides corning gorilla glass in thier samsung mobiles, but i am very disappointed that my mobile back side gorilla glass panel got break due to some light hit inside pocket with table.. I want samsung company to change my mobile back side panel free of cost.. If not then in future I never purchase any items of samsung in my life ever..

This is to inform you that i gave a complaint during 1st week of September'2016 regarding leakage of gas pipe of my refrigerator.Your serviceman Mr Kanaka Raju welding work to the gas pipe line and collected Rs 1881/- vide Bill No 862 dated 13/09/2016 of S.S.Associates, Kukatpally, Hyderabad. We observed some noise later and informed the same immediately but no one had come to repair it. Last week it has completly stopped working and again the same service man (Mr Kanaka Raju) attended and informed that there is no gas due to leakage.He is refused to do it free of cost as the warranty for the 1st service would be 3 months only. So we were forced to pay Rs 1600/- vide Bill No. 2714 dated 28/01/2017 of S.S.Associates.When it is not repaired in the 1st service despite of repeated calls, how far it is fair to charge again for the same problem. In this connection i would like to inform my experience with Samsung products as given below:
1) I bought 2 TVs i.e. Sony and Samsung(1 inch bigger ) in 1998 out out which samsung TV stopped working from 2008.Prior to that we spend near about Rs 4500 for repairs. I have shown it to 2 service centres who asked Rs 5500 to get it repaired. So we scrapped it and bought SONY again. Both the SONY TVs are still working and very much satisfied customer.
2) In 2012 i bought Galaxy 4 at a cost of Rs 37000 whose mother board got burnt after 15 months. As you aware that warranty period is only 12 months, so bought new mother board for Rs 8, 500/- and got it repaired. Immediately within 8 months i.e after 6 months warranty period of the new mother board, the 2nd one also got damaged. Finally i realised about the SAMSUNG phone quality and spent another Rs 8, 500/- for repairing the same. This time i sold it for Rs 11, 000/- and bought I Phone. No issues so far.
Henceforth i am not going to buy any of SAMSUNG Products and would like to bring it to the knowledge of other customers.

CUSTOMER NAMECODE - A SAMPATHKUMAR / 1035362
SAMSUNG REF NO CAA[protected]
INVOICE NO AND DATE - SC4160 DT[protected]
PRODUCT DESCRIPTION - WA62H4000HD/TL-WM-FA
Sno. 031R5PBF906860

AMC CONTRACT B P Numer [protected] dt[protected]
Certificate Number INIB285392L

Warranty Start date :[protected]
Warranty End date :[protected]

COMPLAINT : Water Jet not working

Continuous water leakage in the machine

Kindly make full service of the Washing machine as soon as possible

Dear Sir/Mam,
I have Complained my FIR on 10 Jan 2017 my mobile has been Theft at the time when i am waiting for my train from Platform no 2 on 28 Dec 2016 10.50 am and I have register my complaint my complaint no is 1st CR/IPC 379 CR NO 10/2017 .
But when I am calling for status of my mobile no one responding on my complaint .
my mobile IMEI no 359038/06/033891/7,
359038/06/033891/5
and I have mobile Bill also.
Kindly help on this issue.

Thanks
Ravi Choudhary

I hv received a duplicate Samsung power bank from u. SO plz give my money back.
I[censored] not thrn i will case on u in police station.i want my money back .
I hv received a duplicate Samsung power bank from u. SO plz give my money back.
I[censored] not thrn i will case on u in police station.i want my money back .

I hv received a duplicate Samsung power bank from u. SO plz give my money back.
I[censored] not thrn i will case on u in police station.i want my money back
.

सेवा में,
श्रीमान सीनियर मेनेजर साहब
Samsung Office
राजस्थान

विषय:- स्मार्टफोन Samsung j7 की complain दर्ज़ कराने हेतु !

आदरणीय महोदय,
नम्र निवेदन यह है की मैंने शोरूम से 1/06/2016 को नया स्मार्टफोन खरीदा था !जो की
यह कॉल पर बात करते करते इसकी display black हो जाती है मैं सर्विस सेंटर पर
गया वो बोले आपको यहाँ इस मोबाइल को एक महीने के लिए रखना पड़ेगा ओर मेरा
होलसेल सीमेंट का व्यापार है हमारी सारी डीलिंग मोबाइल पर ही होती है या तो हमे आप
नया मोबाइल प्रोवाइड करें या फिर आप इसका पत्र का तुरंत जवाब दे ताकि हम क्या कर
सकें ! इससे तो हमारा व्यापार भी बंद करने पर एक महीने का नुकसान होता है ! कृपया
तुरंत जवाब दें !


सादर सहित EMEI :- [protected]/01
EMEI:- [protected]/01
SN:- RZ8H90M2EOR

प्राथी

अशोक कुमार गुप्ता
177 M.P. कॉलोनी सवाई माधोपुर (राज़)
मोबाइल न० [protected]
E-MAIL:- [protected]@gmail.com

I had purchased samsung galaxy j7 mobile handset on 10 jan 2017. It was covered one year warrenty. After 1 day purchase this phone battery backup very slow. In the night time battery drainage between 25% to 30% and hanging, heating problem. I complained 3 times customer care but problem not solved. Kindly please repair/replace this phone contact no. = [protected] email id = [protected]@gmail.com