Samsung India Complaints & Reviews

I Kamil khan, purchased a samsung galaxyS7 Edge mobile from MOBILE XZONE located in merrut on 30th december 2016.
i wanted to bring in your knowledge that my mobile had some problem in charging within few days..later i went to samsung care centre ( HAPUR UP) to know the fault then they got to know that its motherboard has some problem n they will give my phone after a week.
now i want phone to be replaced with new phone. kindly inform me if it is possible.
my contact no [protected]
email: [protected]@yahoo.in

Hi Sir,
Jobsheet No : [protected]
i was facing that my phone samsung galaxy s7 getting air in between lcd and pda, i went to samsung service centre, they told me its peel off, we cant give you warranty,
i was shocked that its not physically broken nor water damage so why you are denying to give me a service, They are assuming that i had press the bezel so hard thats why a gap create and fooling me.
I had called to Samsung high authority Mr gunveer i have told him, there is a scheme from your end that who bought the product is September they will get free 1 time screen replacement warranty only in 1000 rs, in India everybody knows that, they denied and told me that there is no such offer this offer is only applicable who bought note 7 but device was discontinued then customer get s7 edge instead of NOTE 7, such a liar, I want justice i bought such a expensive product & there is no physical damage and they are asking for 9k for just assuming

Dear Sir/Mam,
Last evening, I send my phone to "1st Floor, Mehta Property Dealer, opp Petrol Pump Guru Arjun Dev Nagar, Main Road, Near Samrala Chowk, Ludhiana, Punjab 141001" with the front call listening speaker. but from there end they damage the sim tray and told us that it already damaged. I took all the pictures before sending it to service center and i show them that but they just did.t listen to me. neither they accept there mistake and they canceled my repair status and did.t give any print out of complaint what so ever. I already file a complaint in customer care and my reference number is '[protected]' . and i want that they accept there mistake and apologies and repair my device..
Herewith i attached invoice copy and before and after service center picture device sim tray..
and they told me that you have to change the mother board and have charge 5000/- for that and your speaker is not in the warranty and they have to charge me for that too. but my warranty period is not over yet...
Please see this problem as priority because this service center told 4/10 that the problem is in motherboard. and you have to change it...

Dear sir,
I bought my new samsung RT28K3953PZ/NL in 12/8/16. From the very begining the 4 degree lower region does not cool properly. We needed servicing 4 times since purchase and everytime servicing guys come and tell us there is defrosting problem. Now they are saying they need to take it to warehouse for checking. Fridge being an essential appliance in our large joint family we requested a substitute fridge but they refused to listen. My experience with samsung is pretty bad, emi is not over yet and the fridge is not cooling properly. I request you to lool into the matter and atleast provide us a substitution.
Debkanya.

I bought a Samsung refrigerator from a reputed dealer of yours in Trivandrum (QRS) on 18/12/2016 . The itemcode is SAMRT30K3983BZ . I got this delivered the next day itself.But within a week the refrigerator stopped functioning.A fter repeated calls the service engineer came and found out that the main board was damaged and has to be replaced .I contacted your regional head and told that this was a serious issue where the main component of a product has malfunctioned within a week of purchase.I told him very clearly that I have lost faith in your product and want the refund of my money .He said it will take 15 days for the refund and that I have to provide the copy of my bank passbook along with the copy of invoice and id proof .These proof was collected by a very arrogant service engineer who was not answering any questions properly and was at times making mokery of the whole situation asking questions like "oh your fridge is not working what happened?" .Is this the way samsung has trained the srvice professionals to behave? This was unbelievable .

It is now about 15 days after the required proof was collected and now your area sales manager when contacted is giving the version that he hasn't specified anything about refund and will replace the refrigerator as soon as possible .

I bought this fridge for my mother when i came for leave. I had talked to the area manager myself at that time and thought that the issue is settled. But now it seems that the situation has worsened .I am working in USA, I tried calling your area sales manger several times and he is not picking up the phone

I don't want a replacement as i don't believe in your product and was very much dissatisfied with your customer service .I would need my money back as soon as possible

I hope you will address this issue as soon as possible

Regards
A very much dissatisfied customer

Ref. to the following your Service Centre [protected] Bill No. :
1. [protected] dt 11/11/16 Dlv. dt. 22-11-16
2. [protected] dt 23/11/16 Dlv dt. 9-12-16
3. [protected] dt 14/12/16 Dlv dt. 12-01-17
4. [protected] dt 17/01/17 Dlvd pending
Our Handset problem regarding e-mail incoming is not solved at yet. Sir/madam this phone is purchased by Kamrup Construction Co. (P) Ltd. for using E-mail of Company. For this problem we could not used from purchase & this is useless for us.

So, kindly look into the matter & do the needful (Solve or replace).

Regards.
Kamrup Construction Co. (P) Ltd.
Phone: [protected]
E-mail: [protected]@sancharnet.in

Dear Sir,

My new Samsung Mobile J7 got Damaged having a Valid Insurance, Insurance company has asked us to provide the Estimation Cost from Samsung Service Centre to repair the mobile,
I have visited Samsung Authorised Mobile Service Center
Samsung India Electronics (P) LTD.
Door No : 9-4-86/15, 1'st Floor,
Above Maruthi Suzuki Show Room,
Mehadipatnam, Hyderabad PH:[protected]/9,

Dated : 16/01/2017,

The Service Engineer name ( Sridhar) has asked me to pay 230 Rs to get Estimation Cost to Repair Printout, I asked him if i can pay by Card he said only above 1000 Rs will be paid by Card, and asked me to pay only by CASH, After paying 300 Rs by CASH, Engineer asked for change i had no change than he gave back 100 Rs and Charged 200 RS, I demanded for receipt he Said this amount will be added in the Receipt only if i give my Mobile for Repair.

This is very wrong practice by the people running the Samsung Mobile Service Center - AUTHORISED ( S.V Communication)

Kindly please take required action against this Samsung Authorised Mobile Service Center.

We purchase handset 29/06/2015 @ rs 41500. Purchase extended warranty 15/06/2016 rs 2482/-. On 4/01/2017 motherboard not working . Malad mumbai-400064 service centre reg no-[protected] not having note 4 pba. They told 10 days but yet no idea when they got. They not give any standby phone also no knowledge of spare part. So i think if they not produce spare part than not give warrenty or give latest phone or same note 4. But how they can put us on hold. Stop making emotional advt first satisfied their customer

Everyone knows the Note 4 was having crazy issues after the L update (mine was too) but this M [ota 6.0.1] update literally DESTROYED my phone. The update took 2 tries to download. When it finally did it went through the usual update process...then it turned on, applied the updates and restarted itself. The phone was a lag/freeze fest. I turned it off for a few mins because it was overheating from updating. Took the battery out for a few as well. After that...the phone was good for about an hour even though it wouldn't let me update google play services the way the notification kept telling me to...I tried to exit out of instagram and the phone froze. Im swiping, tapping, home button, volume, power...nothing is working. Then it turns off. Goes to the samsung boot..then the sprint...goes black and then Crashes. Android on the front with error messages.. Like literally BRICKED. My screen has been black with my notification light pulsing from blue to teal. Have to take it to Sprint tomorrow. Smh I'm so heated. I have TEP so I hope they'll replace it because its software issues. No physical damage whatsoever.

I have given my adapter (Bill/complain no-[protected]) which is under warranty to the service centre. Service centre has told a lot of excuses in repairing and replacing the charger.
When I first went to the service centre, they are just first giving me the visiting card and told me to call them when the charger will be repaired or replaced. After my question and argument, they have given the Xerox of the form which I have filled and given to them. Again after the argument, they have finally given me the receipt of complain and assured me that as the new charger will come, they will inform me But It has been more than two weeks .They have not informed me. When I first complain to customer care executive, the customer care and service centre again making a lot of excuses.
I have a good faith in Samsung but Samsung destroyed my faith. If such is the service of customer care and service centre of Samsung, I will never buy a product and will not suggest anyone to purchase the Samsung product whether mobile, washing machine, TV etc.

Respected Sir

mene 3 mahine pahele sumsung company ka J2 phone leya he.us mob ka display kharab ho gaya he.mene 2 week se care me dala hua he lekin care vale mob jaldi kar nahi rahe he.call karto to phone said me rakh dete he.pls
aapse gujarish he ke aap khuch help kare.me paise deke kam kar raha hu fir bhe achhi service nahi dere he.me aaj subhase call kar rahu hu lekin call busy he aara he.2 week se mere pass mob nahi he.

Hello team,

This is hectic and worst experience for the second time I'm facing with the Samsung, though I'm a die hard fan of Samsung user and whole my family, I'm a govt employee ..I purchased Samsung galaxy s7 edge 2 and 1/2months back and unfortunately my phone glass got cracked seeing all the adds and all the warranty I reached to nearest Samsung service center and asked for the one time glass replacement offer ..where as the worst customer service I had faced and I believed the Samsung phones and used all S series and followed now to s7edge ...now immediately I want my glass to be replaced nor I'm really going to take a seviour action on this and file the case on consumer court and ask for the justice for the worst experience and it's really cheating what Samsung is doing for me now ...Kindly immediately respond to email and resolve my issue ...what kind of misguide will the Samsung does by telling scratch proof, water proof and dust proof & one time screen replacement . I'm not gonna liv this unless and untill my issue get resolved. pfa retail invoice!!

Regards
Mahendra (Llb)
Ph.no-[protected]
Bangalore:560037

I bought a new battery from your dealer Mzone in goa for my samsung galaxy S4. after few days my wifi and my blue tooth stopped working and also my battery started getting hot. last week battery went completely dead and i went to ghatkopar mumbai service centre to get it replaced and my wifi problem solved and was shocked to hear from them that battery given by goa dealer is for samsung grand phone and hence they r unable to replace. Also they confirm that due to grand battery the motherbiard of phone got affected. I called goa dealer and he confirm that he sold grand battery as samsung claims that grand battery can be used for galaxy s4 model. Pls help me as different samsung dealers giving different version. Awaiting your urgent reply. My name is Naresh Wadhwa residing in chembur Mumbai and mobile no. [protected].

I am using mobile model : SM - G530H since 2 years. Recently my mobile became slow and used to hang very frequently. I went to nearest Samsung service at MOBILE SEVA at 103, 1st floor, Krishna grand, Marathahalli, Outer Ring Road Junction, BANGALORE - 560037. They told to update software and updated it. Since then battery dries very fast. I again went there. This time they kept the phone with them for 1 day. They told that there was problem with the port. They changed it and charged Rs.500. But still facing same problem which shows very poor customer service. I am not satisfied with their service and didn't expect this from Samsung. Please look into the matter.

Sir / Madam
I Sarika jain R/o 6 A/ 24 2nd floor, W.E.A., pusa road, karol bagh New Delhi -110005 ( mob no - [protected], [protected], [protected], Email : [protected]@gmail.com ) have purchased two mobile of samsung . first J5 on[protected] for Rs. 13000, and second A7(2015) on[protected] for Rs. 19900/-.

Both have one year warranty.

Both mobile are having display problem in a gap of one day .

For A7- screen start changing its colour from one corner and within two days almost covered 80 % of screen with black colour, all touch screen and functions are working properly, and there is no damage or brake in the mobile .

For J-5, hal[censored]pper screen was working, and lower is changing its colour and touch not working for lower portion, and now screen turning black .
We have put complaint to samsung authorized dealer in Naraina, Delhi, and Ashok Vihar Delhi vide

complaint no (job sheet no)

For A7- [protected] dt[protected]
For J5 - [protected] dt[protected]

They deny to repair the mobiles under warranty, saying display damage not covered, and asking Rs. 7500/- for A7 and Rs. 3500/- for J-5, and registered the complaint as out of warranty.

I, personally talked to Samsung customer support vide reference no [protected] dt[protected] at 7.35pm, and they also deny to repair under warranty .

Not understanding, how is it possible to have the same fault in both the mobiles .

Its not that we are having only one mobile, we have other handset also, which we are using for more than 3-4 years like iphone, LAVA, LG Nexus, Samsung corby, J2 + other models, none mobile have such kind of sensitivity problem in such a short span.

Either the product we have taken is faulty, or Samsung has lowered down its product quality .

so I request either, repair my both mobiles under warranty, without cost, or replace my both handset with the new one.

Being a genuine customer, I request you to support, else I have to take some serious step against it .

Sarika jain
R/O- 6 A/ 24 2nd floor, W.E.A.,
pusa road, karol bagh
New Delhi -110005
mob no - [protected], [protected], [protected]
Email : [protected]@gmail.com

Dear Madam/Sir,

I would like to draw your kind attention that I have purchased one mobile handset (IMEI no. [protected]) from City Mobile, Sector-6, CDA Cuttack, on 17.09.2016 (as per bill no. 11206). After using for a few days the display light was cut off resulted the mobile light is off. I went to the the service center but they have refused me to do the needful.

In view of the same I am writing to you to do the needful at an early date. Photo of the mobile as well as the bill are enclosed herein for your record please.

Thanking you,

Yours truly,

Banoj Nayak

Ph No. [protected] (C/o L&T, 3C/547, CDA, Sector-8, Cuttack: 753014)

Mail ID: [protected]@gmail.com

Inspite of several follow ups from my side, i havent recieved any response from ur service centre in mumbai. A pick up was arraged for my device dated 13/01/2017 and nobody has come to pick up. Tried calling the given no. [protected] but still nk response.What a third class service for premium customers. Its better to donate money to the poor rather buying a samsung product.

One month after warranty period, microwave not heating. Service engineer claims capacitor and other components to be replaced. Estimated cost of service is 80%of the value of microwave.
On 13th Dec 2015, the purchase of MW73AD-B/XTL was from Ms. Alfa, Ville Parle West. On 11th and 12th heating failure detected and complaint given -ref [protected]
After enjoying trouble free purchase of microwave cum grill, from you from 2000, trusted again to buy your Brand product.
Kindly help with fair service/replacement.

Sir/Madam, I bought a Samsung mobile J210F Galaxy J2 (2016) on 13/09/2016. The mobile unexpectedly went blank on 13/01/2017. The device was receiving calls and switching ON but the screen was black. I, then went to the authorised samsung service centre, they told outrightly that it will cost 5000 INR. At this point, I called the samsung customer care no.[protected]. They told me to go back to the centre and talk to the manager about the exact problem. I again went to the centre, they told me that they would have to open the device and it will cost money. It is not covered under warranty. I again called the no. and the executive told me that any water damage, falling of device or opening of device by unauthorised centre voids the warranty and I should go back to the centre to get a quality check of the device. Anguished by this lackluster attitude meted out to me, atlast I decided to file a complaint on this forum.

I have lodged a complaint for my samsung charger not working at your service centre at BHOPAL (SAMSUNG SERVICE CENTRE, MOTI MASJID AT BHOPAL) vide service order No. [protected].

How they treat your customer after sale I mention below their working style in some points :

i. On first day after checking all the paper they said your papers(invoice etc) are o.k. but your have to bring your mobile set.
ii. On next day there was another person was there and he said no mobile set is not necessary now you will bring when you pick your new charge. Unnecessary they trouble me.
iii. After receiving service centre phone call I have approached on 13.01.17 for picking my new charger. (I have submitted my token at 12.05 PM in service centre)
iv. They have taken my mobile phone for some updation. I have sit there till 1.20 PM for this. It means they have no time value for their customer. Is the upgradation software realy take such a huge time. So horribly.
v. I have seen in this period they have so rudely talking to customer who come for their problem. They behave like they are begger.

I have never seen such type after sale treatment from reputed companies. Prior to this I used SONI co. mobile. But their service centre persons are extremely co-operative.

Please take it as good advise for betterment of customer service.

It will be very useful if some neutral person take surprise visit becoming a normal customer and observe their front line staff behaviour.

Yours faithfully,

Shabbar Husain F/o
Arwa Husain