Samsung India Complaints & Reviews

Hi team I brought Samsung galaxy note in the month of may.Recently I was in Kerala and was drenched in rain, my note was in bag after reaching home when I clicked on my phone ..I saw my phone was not getting switched on .so gave my phone for repair and its been 3 days with no response from executive .I have been repeatedly tried contacting them on phone with nil response as the phone is always busy.also I was advised there is not warranty on my phone.its shame that my phone costing 42000 does not have warranty for a year also my phone was never drowned in water ..why am not eligible for warranty.
My end for this phone is still existing and u guys don't provide warranty.
Very bad service
I am expecting warranty and no charge on my mobile repair as it is only 7 months that I have taken the phone.

Sir mera j, 7 prime leye hue 3 month hua tha bola gya iska display scrach proof he isleye mene temple glass nhi lgye or display pe scrach lg gya he kese thik hoga kyu glt bola gya sir mene gauri comunation kankarbagh patna se leya tha bhut mujhe iske vare batya gya tab mujhe ye acha lga lekin mera display pe scrach lag gya he kese thik hoga [protected] my contact no

My samsung j2 screen was giving problem so i went divine electro solution (391/123 prince anwar shah road kolkata-700068) and they asked me to get it replaced. I paid rs 2900 and gt it replaced and as soon as i went home within 3 hours the phone is now not switching on.

This is absolute harrasment my phone is a brand new phone within 7months and was working fine.
First they asked me to replace lcd and now phone is not switching on.

Please look into this as i am frustrated with samsung.

I have a doubt this service centre has changed my parts or has given me some other faulty parts.

I have visited Samsung mobile office, karnal to get my mobile phone repaired as I was facing problem of mobile going sensor problem while calling. There was no other problem.That time My mobile have in extended warranty because of extended warranty they refuse to fix the problem and did argument with me because of their behaviour know i will never buy Samsung produts.

Thanking you
Yours faithfully

(SHUBHAM)

I have given my j2 mobile on 5/12/2016. There is no response regarding repair my bill no [protected]. Service center people are telling for refund provide documents i didn't have that time to wait. Reference no is [protected], i don't need any refund please provide new hand set & i will bare charges for damage parts. I am thinking to buy samsung tv, if no response i will choose another product. I have given time till december 29 2016, again they asking time for 15 days. My friend & i planned buy j7 mobile, if delay continues, we planned to purchase another brand product. (Mobile or television) any product.

One of our AC's has been constantly giving issues and each time the service technician comes, he refills the gas and does some work on it and collects money.
Most frequent of problems is that of gas leakage according to the technician. Recently they changed a condenser also and charged about 9000 after keeping the set for about 8 days, and in less than a month again the AC would not cool properly.
Again they said that gas leakage is there and so it needs to be taken to service centre.

We are hardly able to use the AC during the most needed period, and all the service team in kochi will say that charges are applicable, and need to replace each part.

A most frustrating experience i have had so far with the service team here!

My phone's back camera lens protector glass had shattered and so I got the back panel replaced from your authorised service center DEE VEE Enterprises, on 31st December 2016

First of all, I was told that the estimated time was nearly 1 hour but I kept waiting for nearly 3.5 hours and the staff did not even clearly convey the status to me
After the repair was completed, I checked the working of device and found that camera was NOT WORKING PROPERLY. All images were blurred while capturing.
Nobody even checked this fault before delivering the handset and did not even tell the exact problem

Then I discussed this with the incharge over there and he promised me that they are going to replace my back camera. He said that they have ordered the camera module and qould be available by Wednesday, 3rd January 2017.
But the part is not available yet.

Also, when I contacted them, they told me that they have a pending s7 unit for repair and if I agree they can replace my device's camera with that device's part.

This behavior and delay cannot be tolerated by anyone.
Please look into the matter asap and assist me to get my phone repaired
This is the the CUSTOMER SERVICE QUALITY that I ever expected while purchasing such a high end device

I have purchase Samsung j7 mobile on February 2016. I had a problem of mobile charging issue and memory slot unable to find out. so I given the mobile for service in Kanchipuram Tamil Nadu. the service persons are said that mobile is having problem of motherboard so they have changed the motherboard and given the mobile to me. after receiving the mobile I found that the mobile is getting switch off frequently then I called the customer care and they said that to give the mobile one more time for servicing. During that time sI am in Hyderabad so I given the mobile service centre in Hyderabad they checked the mobile and they updated the mobile software and given to me but the problem still exist. one more time I went to service centre then they said that will change the battery this time and will check. changed the battery but still problem exist. almost 30 days I am suffering with this problem I don't have another mobile also.
please rectify rectify my problem immediately it is giving big problem to me please understand my issue or replace my mobile with new one.

Model number: Samsung J7 - SM J700F.

SERIAL NUMBER: RZ8H204AK2M

IMEI NUMBER- SLOT 1: [protected]

IMEI NUMBER - SLOT 2: [protected]

Herewith i attached service report of Hyderabad and battery change details given by Hyderabad service centre

Dear sir/madam,
Iam Ganesha from Shimoga. From past 10 years I'm Samsung customer. And recently I took a new Samsung j7 phone excepting better performance. But all my expectations are been broken. I'm very surprised to see even after 6 times I have given for service because of network issue (during warranty period) still the problem is not resolved.and costumer service executives are telling they replaced motherboard but I neither find solution nor imi no. Being changed.From April 2016 to dec16 same complaint is been addressed but unable to solve. And I have given complaint 6times only two time its entered in your system. I never expected this from company like. Anyway my phone warranty will be finished by Jan 23 2017. Please I request to take this mail into records and take immediate action.orwise I have maintained each and every bill which I'm planing to present to consumer court.
Kindly obligue.
Regards
Ganesh. M

Dear sir I, G Rajandar on 05/07/2016 purchased a new Samsung led tv from Bajaj electronic, karmanghat, hyderabad. It's model no is UA40K5570, Amount of rs 53000/- With invoice no kgt/16/5798. This new led tv literally hanged on the 1st day itself. The same thing informed to bajaj electronic showroom they skipped simply by saying pls contact to Samsung service centre. When I contacted Samsung service centre they did nothing. 3 times they sent their engineer for checking this tv. Still facing the same problem. 2 days back on 05/01/2017 again when I lodged a complaint with Samsung customer care they forwarded mine complaint to managememt level. On same day I got a call from priya jha, Samsung headoffice gurgaon. She assured me of solving my tv issue by sending there expert technician but nothing has done. Today 06/01/2017 I got a call by local service centre by saying ur tv motherboard part has come. But I never accepted for repair. It's a brand new Samsung tv. I simply need mine full amount back. I lost trust on Samsung brand. Viewers please don't purchase any of Samsung products they simply harasse while giving service. I request authority to take necessary action against Samsung India and Refund my money. For further details please contact me on [protected].

I had submitted my j2 mobile phone on Samsung service center due to display and mic speaker problem on dated 17/10/2016. After a month they said your phone will be replaced with new phone but didn't receive, after some days again they said your cheque is ready and will be dispatch but till not received. I am very disappointed and requesting you to pls tell me how I get back my mobile from your side. Detail mentioned below regarding my mobile.
Bill no [protected]
Date 17.10.2016

I purchased a M/Oven from Khosla Electronics Pvt. Ltd., Salt Lake, Kolkata 700064 on 19/12/2016 ( biil No. 4422/1617/05659). Engineer from Samsung Servive came for installation; but found the oven body to be badly dented after opening the box. So he returned back without installing it, after informing the Khosla about the condition requiring replacement. No replacement yet.

Dear sir,

please find attchmet for this job sheet normal software problem in my handset so please tell me software charge are paying in me when my handset is u/w. Handset submit 2 days ago and no reply from service center yesterday i am calling to your service center and what is the status in my handset he is say the handset is not covered u/w but my handset is condition ok
my handset covered to u/w why ar pay the charges in my handset

do need full otherwise i am going consumer court


sahil,

Sir, Today as on 05 Jan 2017. I reported your customer center at Shakarpur office. Where I found of so many mischief. Like not to tell the right things. Not to co operate. Even your token number is not properly used and not attended. If ask then said you can wait for an hour. Whereas the many of the persons are coming after me and do their work without any proper entry and without the token.
I have sumsung Yduos GT S6102.
Problem is heating and not holding charge and battery discharge immediate.
I can not understand how the system of your company has to do the work. Pl inform me. Then I reported to your manger. He would like to co operate.
If such of your centers are work like that pl inform us not to report your office and not to purchase the Samsung Mobiles in future.

Hope you do something for this.
Thanks
SK Yadav
[protected].

I m a new Samsung s7edge user. And yesterday a spill of water fell on my phone. Now I m facing several issues in the display being that it is flickering and the charging port not working . It is under warranty . I had bought it from amazon.com, that is America . I m an Indian resident . Please tell me the issue and how to claim the warranty. I think the s7 edge is waterproof

Respected sir/mam,

My order no is 14044627 . I ordered the product from your site on 2nd January 2017. I received it on 5th January 2017 and it is totally damaged and the box in which it was packed is also totally damaged and the seal of the box was also open.

I am attaching the images of the damaged product.
so I kindly request you to take some action .

It is with utmost dissatisfaction and pain that I am writing this mail to enlighten the state and service of Samsung. They had broken the trust that a customer envisages in a brand like Samsung. Though there are literally hundreds of options available in the market, I chose Samsung over others just to make sure that the after sales service and customer support I should be getting should be on par. However, I am sorry to say that Samsung had disappointed a loyal customer and in fact my entire family who had always believed in your products and services for every product starting from a mobile phone to television to washing machine, yet treated worst than I ever imagined.
I had purchased Samsung Galaxy ON NXT phone which I wanted to gift it to my brother who resides in Saudi Arabia- Jeddah. As per the guidelines listed in the catalogue, I had used the phone in India, made calls so that it is unlocked and can be used in any part of the world. Much to my disappointment, when my brother in Saudi Arabia tried to insert his local sim, he was unable to do so. He then put his Indian sim (since phone purchased in India) and made hugely costly international calls (this was advised by your customer care centre via online chat) on roaming to India so that the network gets unlocked. We had done this process about 10 times and on and on. Never worked. What surprising is that I spent so much on the phone just to know that it is a piece of junk now. I am sorry to say but at least the other brands in the market do not have this weird condition of sim unlocking that too in this generation of technology.
I even tried reaching your customer care. One of your associates there said me point blank that "SORRY FOR THE INCONVENIENCE SIR, THERE IS NOTHING WE CAN DO AND ASK YOUR BROTHER TO COME DOWN WITH THE PHONE"(I have the phone recording of the entire conversation, ticket number: [protected]). Upon, telling him and making him realise what he spoke was pretty rude, he then promised to arrange for a call from the Senior Executive or the Supervisor of your customer care the very next morning, call which I had not received until another two days. And when I received that call, the customer care executive told the same thing point blank. Very sad that because of your failure, am facing all the trouble and most of all betrayal of service and product itself.'

I had then got in touch with your CEO help desk (Ticket No: [protected]) and followed up with almost all the executives who never reply to emails nor have their desk numbers in their signatures. One of them who had hardly picks up the phone. I fail to understand, as to why do they get paid when they do not serve the purpose of serving the customers. Below are the names of the executives:
1. Sonia Upadhyay. (Mails on 15/12/2016
2.Rakesh Roy, Mail on 21/12/2016
3.Pradeep Yadav on 22/12/2016
4.Rahul, mails on 23/12/2016

I had explained each and every thing to them and my helplessness. Yet, they choose to stick to their adamant attitude of bringing the phone to India. I told them and asked them to arrange a service centre visit in Saudi where they have their centres. They said they could not. Not even once were they willing to try and explore any such possibility. For a fault of Samsung, I had to face all the agony and the mental trauma and a huge financial loss. I eventually succumbed to their demand to get the phone to India by paying courier charges.
I called Sonia Upadhyay and congratulated her for winning the battle of getting the phone to India on my charges. As per her advise and false assurance I took the phone to nearest Samsung centre and again called her while I was at the counter of the service centre. IT was even more pathetic this time. The service centre guy, (ticket no: [protected]) openly declined service stating that this unlocking can not be done. I made him read what was written on the seal and on the websites. Sonia and the service centre guy had a conversation which I was unaware of since they spoke in private and that too on my phone and simply dis-connected after the call without even informing me anything. Basic etiquette, if not any professional responsibility. I had to call her back and I was simply amazed or rather shocked at her response. She said me that the service centre guy would explain me what needed to be done. It was shocking because, they wanted me to attempt something illegal and fraud and hence she could not convey the same on her phone since that could be recorded. The service centre guy asked me to go to a local market and get it unlocked using illegal and fraudulent meant which I said that it was totally unacceptable given that I spent almost Rs.20, 000 to get a legit phone and service. I had to then again call Ms. Sonia, and she came up with a line which she always does! She said me that she would talk to her senior management about the solution and then get back to me which she never ever did. And till date 05-Jan-2017, she is avoiding my calls, not responding to emails as well.

I really do not hope any service now. I write this to serve as an eye opener to all your prospective buyers. This is what I call sophisticated hooliganism.

Once, Yours Loyal and Irate Customer,
Fahad
Mohd Fahad Riaz

I bought a samsung machine. Received a broken machine. I requested for the refund. I was contacted around 15th of Nov for the refund, i have shared cancelled check copy with sansung representative. On 28th i was advised that i they also have a repaired peice. I already had bought a washing machine as I requested for refund from the get go. I reached out to Associate supervisor who confirmed me that after sharing the required information i will get a refund. The I was directed to another person who requested me to write and email so that i can get the refund. I do not have any status update on the refund its 3 months i dont know what is the status and the amount of follow that i have done for the same. This is simply poor customer service and intentional harrasment.
Call # [protected]

My phones sim try is not ejecting when I try to remove it it stucks half way out and refuse to come out fully, and I visited a service centre near my home, they are saying they can't guarantee the repair if it fails I may want to replace mother board, seriously Samsung? Come on my phone is 3 months old and still in warranty, I am so disappointed by you guys please resolve my issues asap, or else never gonna buy a Samsung device in my life

I had purchased samsung galaxy a7(2016) last year in august. It's screen got blank one month later. They covered it in warranty as it was a manufacturing defect. After more than two months i got the confirmation that i would be refunded.I got the refund finally after 3 months of constant calling and doing rounds of the service center but didn't get any compensation. Should i ask for compensation?