Samsung India Complaints & Reviews

Sir, Today as on 05 Jan 2017. I reported your customer center at Shakarpur office. Where I found of so many mischief. Like not to tell the right things. Not to co operate. Even your token number is not properly used and not attended. If ask then said you can wait for an hour. Whereas the many of the persons are coming after me and do their work without any proper entry and without the token.
I have sumsung Yduos GT S6102.
Problem is heating and not holding charge and battery discharge immediate.
I can not understand how the system of your company has to do the work. Pl inform me. Then I reported to your manger. He would like to co operate.
If such of your centers are work like that pl inform us not to report your office and not to purchase the Samsung Mobiles in future.

Hope you do something for this.
Thanks
SK Yadav
[protected].

I m a new Samsung s7edge user. And yesterday a spill of water fell on my phone. Now I m facing several issues in the display being that it is flickering and the charging port not working . It is under warranty . I had bought it from amazon.com, that is America . I m an Indian resident . Please tell me the issue and how to claim the warranty. I think the s7 edge is waterproof

Respected sir/mam,

My order no is 14044627 . I ordered the product from your site on 2nd January 2017. I received it on 5th January 2017 and it is totally damaged and the box in which it was packed is also totally damaged and the seal of the box was also open.

I am attaching the images of the damaged product.
so I kindly request you to take some action .

It is with utmost dissatisfaction and pain that I am writing this mail to enlighten the state and service of Samsung. They had broken the trust that a customer envisages in a brand like Samsung. Though there are literally hundreds of options available in the market, I chose Samsung over others just to make sure that the after sales service and customer support I should be getting should be on par. However, I am sorry to say that Samsung had disappointed a loyal customer and in fact my entire family who had always believed in your products and services for every product starting from a mobile phone to television to washing machine, yet treated worst than I ever imagined.
I had purchased Samsung Galaxy ON NXT phone which I wanted to gift it to my brother who resides in Saudi Arabia- Jeddah. As per the guidelines listed in the catalogue, I had used the phone in India, made calls so that it is unlocked and can be used in any part of the world. Much to my disappointment, when my brother in Saudi Arabia tried to insert his local sim, he was unable to do so. He then put his Indian sim (since phone purchased in India) and made hugely costly international calls (this was advised by your customer care centre via online chat) on roaming to India so that the network gets unlocked. We had done this process about 10 times and on and on. Never worked. What surprising is that I spent so much on the phone just to know that it is a piece of junk now. I am sorry to say but at least the other brands in the market do not have this weird condition of sim unlocking that too in this generation of technology.
I even tried reaching your customer care. One of your associates there said me point blank that "SORRY FOR THE INCONVENIENCE SIR, THERE IS NOTHING WE CAN DO AND ASK YOUR BROTHER TO COME DOWN WITH THE PHONE"(I have the phone recording of the entire conversation, ticket number: [protected]). Upon, telling him and making him realise what he spoke was pretty rude, he then promised to arrange for a call from the Senior Executive or the Supervisor of your customer care the very next morning, call which I had not received until another two days. And when I received that call, the customer care executive told the same thing point blank. Very sad that because of your failure, am facing all the trouble and most of all betrayal of service and product itself.'

I had then got in touch with your CEO help desk (Ticket No: [protected]) and followed up with almost all the executives who never reply to emails nor have their desk numbers in their signatures. One of them who had hardly picks up the phone. I fail to understand, as to why do they get paid when they do not serve the purpose of serving the customers. Below are the names of the executives:
1. Sonia Upadhyay. (Mails on 15/12/2016
2.Rakesh Roy, Mail on 21/12/2016
3.Pradeep Yadav on 22/12/2016
4.Rahul, mails on 23/12/2016

I had explained each and every thing to them and my helplessness. Yet, they choose to stick to their adamant attitude of bringing the phone to India. I told them and asked them to arrange a service centre visit in Saudi where they have their centres. They said they could not. Not even once were they willing to try and explore any such possibility. For a fault of Samsung, I had to face all the agony and the mental trauma and a huge financial loss. I eventually succumbed to their demand to get the phone to India by paying courier charges.
I called Sonia Upadhyay and congratulated her for winning the battle of getting the phone to India on my charges. As per her advise and false assurance I took the phone to nearest Samsung centre and again called her while I was at the counter of the service centre. IT was even more pathetic this time. The service centre guy, (ticket no: [protected]) openly declined service stating that this unlocking can not be done. I made him read what was written on the seal and on the websites. Sonia and the service centre guy had a conversation which I was unaware of since they spoke in private and that too on my phone and simply dis-connected after the call without even informing me anything. Basic etiquette, if not any professional responsibility. I had to call her back and I was simply amazed or rather shocked at her response. She said me that the service centre guy would explain me what needed to be done. It was shocking because, they wanted me to attempt something illegal and fraud and hence she could not convey the same on her phone since that could be recorded. The service centre guy asked me to go to a local market and get it unlocked using illegal and fraudulent meant which I said that it was totally unacceptable given that I spent almost Rs.20, 000 to get a legit phone and service. I had to then again call Ms. Sonia, and she came up with a line which she always does! She said me that she would talk to her senior management about the solution and then get back to me which she never ever did. And till date 05-Jan-2017, she is avoiding my calls, not responding to emails as well.

I really do not hope any service now. I write this to serve as an eye opener to all your prospective buyers. This is what I call sophisticated hooliganism.

Once, Yours Loyal and Irate Customer,
Fahad
Mohd Fahad Riaz

I bought a samsung machine. Received a broken machine. I requested for the refund. I was contacted around 15th of Nov for the refund, i have shared cancelled check copy with sansung representative. On 28th i was advised that i they also have a repaired peice. I already had bought a washing machine as I requested for refund from the get go. I reached out to Associate supervisor who confirmed me that after sharing the required information i will get a refund. The I was directed to another person who requested me to write and email so that i can get the refund. I do not have any status update on the refund its 3 months i dont know what is the status and the amount of follow that i have done for the same. This is simply poor customer service and intentional harrasment.
Call # [protected]

My phones sim try is not ejecting when I try to remove it it stucks half way out and refuse to come out fully, and I visited a service centre near my home, they are saying they can't guarantee the repair if it fails I may want to replace mother board, seriously Samsung? Come on my phone is 3 months old and still in warranty, I am so disappointed by you guys please resolve my issues asap, or else never gonna buy a Samsung device in my life

I had purchased samsung galaxy a7(2016) last year in august. It's screen got blank one month later. They covered it in warranty as it was a manufacturing defect. After more than two months i got the confirmation that i would be refunded.I got the refund finally after 3 months of constant calling and doing rounds of the service center but didn't get any compensation. Should i ask for compensation?

Bought Double door refrigerator in Nov'15. Facing non cooling issue from Dec'16.
discussed with customer care. Advised few tips such as switch off for 6 hrs, wash with warm water, but no use.
Engineer visited and inform that Gas need refill.
No particular reason for Gas leak for such short period.
He informed there may be multiple reason, but what for mine.

My view is that there is nothing wrong at my end. this is your refrigerator which is malfunctioning. Customer is not at fault.
first you should get exact reason. And I want a replacement. Because it's a faulty machine, it may again get this problem. I have paid full amount for all the available features.

Leakage of Gas in One year is something which company need to plug.

Second, they are charging me Gas and repair amount as warranty period of one year is over.
This problem must be presist for 3-4 months, its only notice when freeze complete stop cooling. and because of weather we also didn't notice it immediately.

Further, above all why should I pay whereas I am not at fault at all.
A refrigerator automatically getting leak or stop cooling in just one year, doesn't this need to check with reason by the company, this is exception.

If they can't get exact reason, they are simple cheating innocent people, by selling faulty machine and after that keep charging money for repair and all. They are generating Money making machines for them.

I have complained on 26 th Dec 2016 as follows
While my J7 is under warranty period still existing but servicing charges labour cost for replacing touch screen with cost of the touch screen.
Service center M/s INNOVATIVE ELECTRONICS VISAKHAPATNAM. Invoice no. [protected] dtd[protected]
Claim no.[protected]
Amount collected spare cost rs 3718.50+402.50 as labour costs
Please justify the charges for under warranty mobile
My Reference number is [protected].
My problem is not resolved please do the needful at the earliest or I will proceed legally..
Regards
Shaik khader Basha
[protected]

I have called within warranty period due to connectivity problem of my Samsumg smart Curved TV, but customer care suggest me to call internet service provider to higher my frequency. They took enough time and my warranty was was over. I have called customer care, technician came and make my running TV blind and repetitive for three months they are unable to resend me the mail, which they demanding send by them on 21 Nov 2016. My TV is not even going to on from 28 aug 2016. More over several times I have called to customer care but they giving different comments on different time. today one of the customer care member has told that they could not able to resend me the mail not provide me service. I have also requested them that my TV had connectivity problem but it was running, so make my TV to my prior stage please. They also not ready to response on that. So please arrange justice for me.

1) I have been getting warning and alert messages against samsung note 2 everytime i am trying board a flight.

2) There have been incidents where i have been almost not allowed to board plane, which costed me serous mental trauma.

3) Several times while talking over my note 2, its leaves a red imprint on face because of overheating, that has left me worried of serious threat for my life.

I request samsung to kindly address these serious concerns with a replacement for this phone on urgent basis.

I purchased Samsung Mobile J7 and its screen got dead. It is under warranty so I submitted the mobile in the Samsung service center in September. Due to unavailability of screen they agreed to refund the money. after 1month cheque came but with wrong name and now it is almost 1.5 month it was sent back for correction. Till date I have not received the cheque. After repeated follow-up with the service center they told me that they had send the cheque to the head office and they are taking time. I request you to kindly see this mater and send us the cheque as early as possible.
Samusng service center detail given below:
Samsung Service center Name and address: Hearing World MGS-23, Sector, B-Aliganj, Lucknow, U.P.
Work order No.:6711
Thanks & regards,
Saiyed Mohammad Ali Zaidi
Mobile No.: [protected].

Date : 24 dec'16 - bought a new galaxy s7 edge
Date : 25 dec'16 - screen got damaged
Date : 26 dec'16 - visited the service centre (Sri communication)
Address : 20-5-47, 1st fkoor, shahali banda, old city, hyderabad 500012.

Instance 1 :
As soon as i show my phone a personnel named "verma" says its gone you need to spend around 18k.. I've explained him that i visited the store knowing that its (Screen is damaged) but its not gone and came to get it replaced under the 1 time screen replacement offer which is part of my buying offer, he immediately rejected this and said nothing of that sort of offer is there and din't even bother to check this on your system at-least!!! An another personnel took 10 minutes verified and then confirmed that yes the offer is available and applicable...
My feedback on this : never scare a customer without hearing out their concern completely and validate it first, reassure and resolve to the best... And mr. Verma needs to talk like a human to a human rather than a robot or thinking that he is the king of the world..
Instance 2: i was given an acknowledgement receipt which a contact number on it to check the status : 91-[protected] and was told that it will be fixed and returned to me within 5 business days.

On 29th dec i called to checked he status and after around 20 attempts a lady answered the call and told that this number is not for checking the status and not to call it again (In a very rude tone and provided another number) this happened twice, before i confirmed that this contact for status number is on the receipt she hung up on my face twice...
Instance 3 : i called to complain about the above behavior to your customer care [protected], my called reached chennai, a representative name obili answered the call took the compliant and i wanted to check the status of my device repair and he told that at around 16:30 dated 30th dec the query is approved and the part will be sent to head office in 24-48 hours and my device should be fixed then - he lied about this and mislead me (Ref case # [protected]), i called the service center today 31 dec'16 to find out the status and they told me its not yet approved and have to wait... (By now the tat time to return the device - 5 business days is over), i called you customer care again and spoke to vijaya lakshmi (Call routed to chennai again) she informed, that the issue is not yet approved and obili has given me false information and lied to me, (I have asked her to update the same notes on the case # i provided in your ticketing tool sap), i wanted to speak to a manager and she said the call cannot be transferred live and will be arranging a callback in next 4 hours... And i am waiting now.

And then i got a phone call from samsung email support that my issue is escalated and nothing happened till now.

I took it social media on samsung fb page they said that issue os addressed and i need to be patient.

Today i wrote to samsung ceo's office and waiting for a response.

Initially i was told that i will be getting my device back in 5 days its been 8 working days and nothing moved at all...

I have given my Samsung tv for repair. Tech told it could be a problem with the panel or circuit board. Panel will cost around 20, 000₹ and circuit board may cost 5000₹ approx. Iam ok with whatever's it's. But they will take only cash!!! No card or any other digital payment. How is it possible to pay cash now when the whole country is going digital.
Service centre is
Samsung service centre
Kalathiparambil roadbr...

Dear Sir

I had purchased smart TV from Samsung in Nov 2015 and since I have been facing issues with the TV and till now I have been struggling on the same, There multiple no of follow up with the company Representative till along with the CEO but all the time the resolution is provided on hit and trail basis, One issue is resolved in month time which is not acceptable to the customer, I have requested if company do not have permanent fix so in that case company can initiate the refund on the invoice amount, It is really very sad after 100 of emails and phone call to top management of Samsung things are take very casually, Request your help on this,

I purchase a samsung refrigerator 2 year ago from m/s pittapilly (shoppe) at pala in kottayam district in kerala, couple of months back, we had to see inner of refrigerator, like white case cover whole inner body of the refrigerator has been incline/removed from it's place, (which clinging with the metal body (masking case) due to this the refrigerator not working properly and the product not cooling so then, we complained the customer care service and sent them photos also for their reference, but they said we come and fix and repair the it, concerning on product how can it be fixed and repaired, while it was manufacturing defect, it should be replaced the product rather than fixing and repairing it,

I purchased a 102 cm led smart samsung tv costing rs57000/- (Model no ua 40j53000, sl no oa363pbg4000633) on 1-5-2015 from a reputed dealer m/s gemini tv center mavelikara in kerala it is regretted to inform that only after one year and six months the display has become grey coloured and it made impossible to view the program with naked eye. Immediately after noticing the problem i lodged an on line complaint (Ref. No. [protected]). One service engineer of your company turned up on[protected] and inspected tv. He reported that the fault was due to panel complaint and suggested its replacement.. He has informed that since the guarante period was over i have to pay rs about rs 22500/- for its replacement. How can i reinvest another huge over an above the amount of rs 57500/- already invested? The guarantee period of one year has just completed. Hence i request that urgent steps may be taken to replace the damaged panel system free of cost at the earliest.
I hope my grievances will be addressed soon
S lal karthika,
Umbernadu, kallumala (Po
Mavelikara, kerala.
Email. [protected]@gmail.com

I had purchases a cell phone ( Samsung Galaxy S7 Edge) dated 10/06/2016, immediately within a span of one month a technical problem occurred due to which my phone started having grey broad lines on the display which was sorted by the Mis. Rekha Tanwar around 24 july 2016 with an assurance that this problem will never ever going to occur. I was being told that it is a technical problem and If I am not mistaken S7 edge is the latest phone by Samsung and if the phone is having such problems that means company isnot at all concerned towards it's customers. The company wouldn't have said the same if the problem in the screen was due to the fault of its customer. I am even having an email from Mis. Rekha Tanwar assuring me that the same won't happen again. But, again the same problem has occurred with my screen on 30th dec due to which it is showing some pixels on the top left corner. I emailed regarding the same to MIs. Rekha Tanwar but now nobody is taking this responsibility of sorting it ASAP.

I have lost my trust over your company and your credibility is now challanged"

If I won't get the replacement of my cell phone or the solution to my complaint within a day or two then I will have to move myself to consumer forum for the solution.

Awaiting your early reply..."

Warm Regards,

Aman Bassi

[protected]
Email:- [protected]@gmail.com

Dear sir i (Chetan raghav) ordered power samsung power bank 16800 mah having reference no.= [protected] that i received on 2jan 2017 but the product i received is not working properly, not charging the phone and even look like local product. So i request you to please take it back and either refund my cash amount rs 448/- or provide me another product in good condition & quality.

Kindly process it as soon as possible
Thanks& regards,
Chetan raghav‬
R/o vidhya nagar colony
Azizpur dhanoli, agra-282001
Mb. No.= [protected]

Hi,
I had purchased samsung galaxy j5 on 29th june 2016. It is under warranty period. The problem is that the dust appears on the front camera very frequently. I went to the service centre twice but the issue is still the same. They said that the product has a manufacturing defect. This problem occurs very frequently. Kindly do the needful. Thanks!