Samsung India Complaints & Reviews

I bought a samsung galaxy j2 - 6, 2016 model on 19 dec 2016, 9 pm from store in shahdara area (All record attached in the mail) despite offering many other brands there i chose samsung, but from day 1, it's sim slot no.2 not working properly, after try in settings, it was sometime working & sometime not, i went to store from where i bought it, he said go to service center. I went to service center durga puri, shahdara, delhi. They said it's sim related problem, i went to vodafone, they checked & found it's device related, i tried other sim in same slot, not working. I again went to same service center, they said it's regarding the settings & i came back but still same problem remain with the device. I went 3rd time to them, they now said 'mother board' is defective, will be repaired. It's shocking me, samsung sold me the defective device due to which i am suffering a lot from the time i purchased it. I request them to replace this defective device & give me the new one as it's a matter of defective device sold unethically, defective mother board is a serious problem for device if it occurs just after unpack it, they refused. They said if you would have been purchased it on 20th dec 2016, we could replace it & our policy dont allow us to do same in case of 19th dec purchased (Shockingly strange for me), we can 'only repair' it. So, i have been paid my hard earned money rs. 10 k for what - a defective device from samsung, which should not sell me by samsung. 2nd thing at the time of purchase samsung must be advised me that ' do not buy this device at now, just after 3 hours from now we are going to change our replacement policy, you will be cheated if you buy it now, wait for 3 hours, it's unethical for us to sell you this product at this time' or samsung should send an email stating same for atleast existing customers, but it didn't & i got cheated by purchasing on 3 hours before.
I am a loyal customer of samsung, it's my 2nd device purchased from samsung, first one bought in july 2016-j3 & on 'my' recommendation same j3 bought by 'nadeem anwar-chauhan bangar, seelampur, delhi-53. (Both through-amazon) thus it was my 3rd device from samsung & i am helping brand samsung to sell more with word of mouth marketing.
So, i do request you that please understand my point, i am feeling like looted, so, please replace this defective device & give me the genuine device for which i had paid my very hard earned money, not for device but for trust of brand samsung, keeping same defective or repaired device with me will pinch me always & torture me mentally. Please replace it to justify my purchase with samsung. I hope you solve my problem asap, will give me the piece of mind & build even more solid rapport with me for future.
Thanking you.
Happy new year.

Dear Sir / Madam, As I have given a samsung mobile j7 for service on 29.12.2016 agreed date of delivery is on 30.12.2016. I have gone to your service center by yesterday to receive my mobile. But they have haven't responded properly for the feed back and get such a bad kind of reply which I haven't got from any other service center. For keeping such a kind of employee in service center samsung should ashame for it. I requested them to give the mobile back she replied you go and complaint to any one I don't mind I 'll take care it is not proper response is it the way of talking to customers. Very nasty and hell people you have kept. Kindly take a necessary action on them...

I have given my mobile for repairing on 8th December but still i haven't received any confirmation from the service centre.But I have been continuously calling them regarding my mobile weather it has been done or not but I have been telling that they have ordered the parts but still they have not received but no one has informed me about this when I call them then they say we have still not received the parts.The service of samsung is very worst and the people are very careless they don't even bother to call the customer.They keep on saying i will get my mobile within 2 days but it's almost a month now.But now I want a new mobile or else give a refund within 2 days.I don't like your service it's a very bad service it's really very disgusting and a bad experience from samsung ever the brand like samsung would do this it's a big name and such a bad experience.No manners from service executers but after telling them that it's almost a month they told me that if you can't wait you can take your mobile back and give some other place after a month they say that is this your customer service.Its really very very bad service from you people.

Dear team
This to you informed that I have all ready raise a complent but I din't get any answer from your side

I purchesed samsung 64 gb memory card from your online side (make my combo ) but card is not working so that i want my money or else replace this
card
my email add
[protected]@gmail.com
mob no -[protected]

Refrigator (Ref) purchased in Jan2015 for second home in Goa. We visit 2-3 times a year and stay for about 7 to 10 days each time. Ref hardly used for 50 days from purchase. Ref not working now. Complaint lodged . Ref no [protected] DT 01.09.16. Second [protected] DT 26.12 16. Tech came only on 29th Dec. Infors that Repair possible only in service center . New ref has to be transported. Who is responsible for any damage, dents etc that may occur during transportation and handling at your workshop. How long does it take to get it back after repair? Who bears the cost? I am shocked at the Very poor response from Samsung Service center in Goa. I demand replacement of refrigerator and compensation for the of mental tension and aggany of following up with Samsung to get my refrigerator back in action. My holiday is getting ruined because of the ref not working and adding to my problems is the pathetic response from your service center which increases my blood pressure. Is this what Samsung promises to it Customers ?? I will further escalate the matter with your President & CEO Mr H C Hong. I am Henry Karkada, Vice Consule of Danish Consulate in Mumbai.

I have purchased a Samsung galaxy note from an authorised Samsung dealer along with that they provide me a insurance for that which says that if anything happens to your phone you will get the compensation.
Unfortunately it's very hard to say that a brand like Samsung it's cheating it's customer like this.
The insurance company when contacted for the claim money after submitting all the required documents to them found to be fake
It's an alert for all the general people who are purchasing Samsung phone don't believe in what they says.

Iam a regular user of samsung handsets...its been 10 years! In april month i purchased samsung s6edge and since that iam facing display problem as it has already gone to service center for screen service (twice) but no postive response same problem is occurring again and again...as my handest is in warranty period so kindly replace with the new one. Please its a deemed request to you kindly take action as soon as possible.

Thanking you!
Farhan Hisam
29.12.2016.

I have given my j2 mobile on 5/12/2016. There is no response regarding repair my bill no [protected]. Service center people are telling for refund provide documents i didn't have that time to wait. Reference no is [protected], i don't need any refund please provide new hand set & i will bare charges for damage parts. I am thinking to buy samsung tv, if no response i will choose another product. I have given time till december 29 2016, again they asking time for 15 days. My friend & i planned buy j7 mobile, if delay continues, we planned to purchase another brand product. (Mobile or television) any product.

+++++++++++++++++++++++++++++++++...Samsung refrigerator gasket got damge with in the 2 months of purchase period. When we called dealership they have asked additional 1000 rupees for replacement though it is comes under warranty & later they come down to 677 rupees. Samsung certified dealer has very poor response bokaro and it seems they are fully money minded. Samsung enginner and reliance are fixing the match with customer, how to cheat them for warranty period products. This is something samsung india has to take care and check about the services of
certified dealers and engineers. ...+++++++++++++++++++++++++++++++++

Dear Sir
Please refer my complaint pending since 2nd Nov 16. The automatic response received from Samsung is as under --
Quote
[protected] Forwarded message[protected]
From: "consumercomplaints.in"
Date: 2 Nov 2016 19:49
Subject: Samsung India Complaint Status Update [ID: 1418879]
To:
Cc:
Greetings. Your complaint has been forwarded to Samsung India Electronics Pvt. Ltd. customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: http://www.consumercomplaints.in/samsung-india-b100069?frommail=[protected] We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
ConsumerComplaints.in Team
Unquote

It is highly regretted that no reply has formally been received till this date thereafter. Once one representative from Gurgaon office had contacted and expressed inability to help but it is more than 4-5 weeks elapsed, none contacted thereafter even though requested to cannibalise to which he assured to come back . Need not say that TV set is lying n defective for last 2 months for want of speakers replacement whereas everything else is alright.

It is a shame on Samsung service for being so inefficient.
Kindly send me the mail of Samsung Korea so that I refer to them for help .

further, being so frustrated, I shall now be afraid to buy any product of Samsung in future plus not advocate it further in society because of this disappointment .
However, I would request once again to help in the matter . Scrapping TV with very nice video quality in the event as suggested by Samsung service centre is not a professional statement & acceptable.

Regards
P K Taneja
[protected]

Respected sir/ madam

i mr. Lalit sharma i have purchased samsung galaxy a9 pro mobile at rs.32500/- on date-10/12/2016 on same date i got heat issue in mobile and on date-12/12/2016 i have gone to samsung service center mira road east -401107 for deo they told me we will keep the mobile for one day to chek and we will give deo and second date i gone to service center again they told me your issue has been solved but i checked my mobile they had put scratch on panel of body and i have sown to him they told me you take it but i didn't received mobile and they are not giving me proper solution so give me proper solution regarding it .

My bill no-[protected]

thank you
mr. Lalit sharma
mobile-[protected]

Dear Samsung Team,
I bought Samsung mobile Model Samsung Galaxy J7 SM, Model Code: SM-J700FZDDINS & Serial Number: RZ8GC19ALYR on 5th January 2016 & on 26 September 2016 due to some internal issues, I submitted product to your Authorized Service Centre: MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. [protected]). Then after one month they ask me for exchange or refund, I agreed for Refund then on 26th October 2016 I received cheque of INR 14700/- but cheque has cheque number missing. Then again I submitted my cheque to your Authorized Service Centre: MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. [protected]). Now it’s been more than 2 month I have not received my Refund & whenever I call for status there is no proper response from customer care as well as your Authorized Service Centre: MASTERCARE SERVICES. & yesterday one of the Employee of MASTERCARE SERVICES (2nd Floor, Shop 201, Market Lane, Borivali West, MUMBAI 400092 Tel. [protected]) was being abusive with me & also threatening me that if I call again for status she will not give my refund. Have you employed GOONS in your Authorized Service Centre???

Hi,

I purchased a LED T.V 2.5 years back and 2 months back it didnt switch on.People from Samsung team repaired the T.v and changed the SMPS board for around 4000 and 750 service charge.Within 2 weeks the mother board and the display has gone and they are asking for 25000 and 750 again for service charge.The cost of the T.V is around 30000 and the parts i am about to change is more than the cost of the T.V.Within 3 years all the parts in the T.V are damaged and samsung refused to replace the T.V.They have given me a totally defective one and they responded me very rudely.I have all the proof and recordings.

Kindly advice me how to raise a complaint in consumer court India?
[protected]@gmail.com

Samsung India — Irresponsible and negligence in service of samsung

FINAL- REMINDER

P.S.: IN WARANTY PERIOD, SAMSUNG REFUSED TO PROVIDE THE SERVICE OF MOBILE WITH NO CHARGES, We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to CONSUMER COURT for vindication of my right.

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

RAJESHARORA
[protected]

Madam,

Followings discrepancies have been found in the services of SAMSUNG:-

1.Personally visit by VERY SENIOR CITIZEN walked from a long distance in this winter season on dated 05/12/16 at HCL – Janak Puri service centre, they refused to service the set under the warranty period to solve the problem in software which was already informed to Ms.Parmila on the same day.

2. Call received on 06/12/16 by Mr. Anil and Ms. Parmila from the company on dated 07/12/2016 for again visit to service centre on assurance that matter will be positively re-solve on getting the approval from the MANAGEMENT, the same old person again visited on 07/12/16 for submit the set at service centre.

3.Regret to inform you that Ms. Parmila told on 07/12/2016 that we will pay the charges for repair the set which is in the guarantee period. Its a matter of very shame that there is no changes in Ms. Parmila statement, same as earlier, why?

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES.

P.S.: We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to higher authorities for vindication of my right.

So, instruct the service center to solve the pending matter for repair of my mobile WITHOUT ANYCHARGESimmediate.

Thanks

RAJESHARORA
[protected]

On Wed, Dec 7, 2016 at 1:52 PM, rajesh arora wrote:
JOB SHEET NO. :[protected] dt. 07/12/2016
Kindly do the positively action immediate, i.e, repair the fault WITHOUT ANY CHARGES, asalreadydiscussed.

Thanks

RAJESHARORA
[protected]

Sub.-the complaint for ac 2 ton is not handled by your service center at valsad

I had lodged the complaint for my ac on toll free no,[protected]. The a.c. Is not working properly and giving low cooling but two persons from samsung service station came to me as engineer out of them one has no idea to open plastic cover, and regret to say that they are trying to fool me. Without my permission they took photos of invoice and sided labels . They are not trying to find the fault or they are incapable of handling it.
Only cloth used for body cleaning and said me that service is over. I contacted to service station in charge officer but he is not interested to give service to free calls. He also supporting to his men. But that both are ordinary labor class. And have not any identity card of samsung. After one mr. Sunil raval came for solve the problem but he has also not any knowledge to repair the ac.
Afterwords mr. Aasish tandel came for solve the problem but he is also fail .
Sir, i spend rs.60, 000/- for my facility not for take my self foolish.
Sir, let me know that what should i want to do to take reward for my rs.60, 000/-
Sir, i am a middle class man, i cant forget rs.60, 000/- which i paid to samsung dealer for this samsung a. C. Therefore i request your honer to do the needful to solve the problem . If the a.c. Is not repairable than please help me to get back my amount of rs. 60, 000/- and company can take away the a.c.
Sir, i want your help in this regard.
Date:[protected].
...
s/d. Jayantilal mistry

I got 1 no duplicate refurbished smart phone on 8 from flipkart platform, biggest sale as per adv 18-21, Dec 2016, on online. This mobile during start on or off showing not the original mode, colour, start up tone also not of original samsung, i have taken the video of this fake model, moreover, LCD digitizer is refurbished, the contrast/brightness is very poor, dim, auto brightness also not working, photo etc overall quality is average, dull. I have video against this duplicate model with all features verified.

Sir, You must STOP this kind of duplicate selling as going on from reputed platform, not only create bad impression about SAMSUNG also we are loosing faith on your product. Rest on u. We believe in you hence requested you to look after this on priority.

I purchased microwave oven on 30-04-16 Model No. MC28H5033CK. From starting it is having a problem of power off in auto mode at temp18 deg in convection mode.
Samsung service engginers have visited 5 -6 times & changed thermal sensor, thermostat, fuse, controller etc. But the problem is still unresolved. Recently service engineer came for repair and there was a minor blast in instrument. He called his colleague & changed the fuse. 1 day after this the problem again repeated and again there was a blast in microwave.

Again the service person visited and now he said that the complete motherboard is defective and needs to be replaced. Now this has become a safety issue as there are small children in my house.

Already my new microwave which i have hardly used 7-8 times has been dismantled multiple times.I am so much disappointed that next time i will have to think before buying any samsung product. Please take urgent action & get the instrument replaced or I will have to escalate the matter and take some legal action.

Regards
Ankur Singh
Ph [protected]
Instrument serial No.OARC7WEH200279B

Sir hum samsung galaxy j7 prime mobile 12/12/2016 ko liye aur 24/12/2016 ko kharab ho gaya av mera set service centre me hai me replacement set chahta hoon aur wo mujhe nahi de rahe hai jiske karan me national consumer helpline me comlain kiya hoon jiska docket no hai-109260 unhone mujhe ye likhne ke liye bola anyatha consumer helpline action khud lenge. mera handset bokaro telelink naam ke service centre par hai.

The cooling of the refrigerator is not much effective as it used to be previously as a result it is hampering the food kept inside. This efficiency got lessened from almost the month of November. Previously it used to have effective cooling on both the compartments but now the lower part (Refrigerator) is not cooling up much. Please repair the necessary as soon as possible as some medicines are also kept inside the fridge which well get damaged without effective cooling. i hope that you will respond as soon as possible

Dear Mr. SURESH KUMAR,

Greetings!

This is in regards to the complaint of your Samsung UA32F4000ARLXL, bearing serial # MR953PADC00706E. It is our best endeavor to provide you with impeccable product experience at Samsung.

Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.

[Suresh] - I don't believe it ANYMORE. We have another TV brought for my brother (not even a big brand so called like "SAMSUNG") which works perfectly fine for last 5-6 years now.

Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.

[Suresh] - My humble request, please don't display these kind of products in any of the stores. I was searching on the web, there where so many similar kind of problem people have posted on the web. Do you think people have to pay 28, 000 Rs to buy product and goes for toes in less than 3 years and give feedback to improve your product?? Why common man spend so much of money to buy your product, is it to give feedback?

The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.

We understand that you expect a cost less or discounted service for the product. We would like to inform you that the date of purchase of your product was 02.01.2014 and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by yourself.

[Suresh] - On the same day i bought 4 other electronic products like, AC, Washing Machine, Fridge and Chimney. All are of different companies. Everything is working fine without any issue, except so called "SAMSUNG"

Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs.18461.

[Suresh] - Please don't repeat the amount again. Do you think a common man will be able to spend 18K (very cost effective repair)to repair a TV? come on...

Thus, to conclude, we would not be able to cater to your request for discounted repair.

Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.
[Suresh] - I don't want to pay huge amount. Either replace my TV or i am affordable to spend less than 5000 Rs. I would like talk to very senior level people and i would like to record my grievance.

Regards,
Ganesh Palani PP
Senior Executive, Customer Experience
Desk Phone:[protected] Extn 1640 (Mon - Fri, 09:00 AM - 05:30 PM)