Samsung India Complaints & Reviews

I have a Samsung Mobile model No A8 with purchased on[protected]. I have attached the scan of the purchase bill.

After using it 8 months, I realized it was getting hotter and then suddenly the display went off after 4 days after the machine was getting hot.

I took it to the customer care and there I was told that I need to pay for the display and will be charged in excess of Rs. 8000/-.

I am not sure if I agree to this, the machine is in warranty and the problem is for no fault of mine. Request you to take care of the problem at the earliest.

The display disappeared owing to the hotness of the machine.

Regards.

Mobile phone J7 2016
I had purchased SAMSUNG J7 2016 mobile phone. within a few months i am facing display flectuate and lining issue its very bad experiance for me. i am very shocked how can this problem bcoz i am regular user for samsung last 4-5 years but never face any issue. I request to company Superior person replace my phone becoz i cant use repair phone either i never never purchase samsung phone in future. Samsung is my first...

I was promised a free surprise gift by one of the sales representative who called me on 12th of January 2017.

The Gear s3 has arrived but i never received the free gift that was promised.

This is cheating to enhance sales of new products !!!

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The issue started when i added Gear S3 product as part of preorder and left it in my cart on 11th of January 2017

However, i did not make the payment

On 12th of January i received a call from Samsung Estore number and was promised a surprise gift i made the purchase on the same day. 12th January

However, i have still not received the order.

I tried contacting the team on their helpline number and email them as well.

Below is the email that i received which was not satisfactory at all...

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Dear Valued Customer
Thank you for your Email,

This is in reference to your email regarding delivery status of free gift.

We would apologize for the inconvenience caused to you.

However, we have forwarded your request to the respective department for the same.

We will get back to you within 24-48 hours.

Best Regards,
Samsung India eStore Team

***********************************************************************

This is absolutely cheating !!!

Sir/madam
Maine apna mobile 28 dec 2016 me aliganj lucknow service center me submit kiya tha hand set 10/05/2016 me purchase kiya tha usme display colour fade aur display me line aa rahi thi mere set submit hue 1 mahina hone wala hai per abhi tak repair nahi hua. Bill no [protected]
Please arrange to repair parts as soon as posibile
Head office se call aaya tha ki aap ka handset repair ho gaya hai per jab service center gaya to vo log bole ki abhi aapka part order kiya hai abhi mila nhi hai.
Please sahi status bataye

Request to publish complaint

My complaint to customer care samsung n conversation with executive rekha at headoffice delhi & executive mr eshwar at authorised service centre samsung ratna electronics abids hyderabad in month of october & november are in vain

On friday 16th dec i got a call from samsung service centre new delhi/gurgaon executive rekha tanvar said me to go to same samsung authorised service centre (Ratna electronics abids hyderabad) n replace the display
(Manager mr eshwar from ratna electronics, was in conference call between me executive mrs rekha samsung & agreed to replace display on call on friday 16th dec 2016)

When i sent my executive at the place mr eshwar refused to change the display saying it was external damage & doesnt cover under warranty

I would like to mention
》》 the same phone was given to ratna electronics where there was not any physical damage, after checking display was ordered by executive mr eshwar.
The service centre has photos of my device without damage.
They agreed the pink color line is bcod on internal issues in the phone & not bcos of external damage on the phone

Now they said that ponk color line is bcos of external damages.

Request samsing to check. The issue & repair the pink color line occure due to internal issues covered under warranty as said warlier at the earliest

A complaint of low heating in my microwave was launched to samsung India. While the microwave was checked by service engineer due to wrong procedure of checking the same the transformer of the microwave was burnt. Now samsung India is charging the cost of transformer also for replacement whereas the same was burnt due to mishandling of service engineer.

I am sefi from cochin kerala on this jan 06/01/2016 i purchase my samsug gallaxy j7 prime on the second day charge was not working and today m mobile phone is also not working.. On the second day i am going to the samsung care in cochin, they told to me there is no charger aviable here and come back after tow weeks, i told to him then how i work the phone at last they give samsung a8 charger, on this day 23/01/2017 now my mobile phone samsung j7 prime is also not working nothing to see in the display.. I have no another mobile phone,.. My bill no [protected].. I request you please refund my money or replace a new mobile... Mob :[protected]

Dear Team,
I booked samsung on nxt from samsung official site shop.samsung.com on sunday 15 jan 2017. My order id is[protected], i got the delivery of my product on thursday 19 jan 2017. But when i unboxed my product and switch on it, i discovered that the BACK BUTTON which is present right to home button was not working at all. so i want you to replace my phone as soon as possible. I am attaching all the related attachment and images of phone.
my invoice number is BMRRI[protected]

Regard
shubham Tiwari
[protected]
mail [protected]@gmail.com

Hi i am nikunj as my refund is approved on 28 th nov and i didnt get it still today and on 3 rd january narendra calls me and says that i am only going ti get 21000 rs only as it was approved 38999 on 28 th november... My is already excleted to head office since 4 th january but still i dont get any feedback or any ans as i have already send them the recording of approval but still the case is open only and i am not getting my refund cheque

I have gone to the service center in my city and firstly waited for 90 minutes for my turn but they told me that this handset has been purchased from out of India, so they can't fix the problem. I have my original bill but they are not considering my problem. What I should do now ? I want my problem to be solved. This is not the way the company is dealing with its customers. I demands an explanation to this.

Sir
I brought samsung refrigerator on 15/01/2015 . When in warranty itself they charged Rs.5661/- and the second time it's repaired claim no [protected] & Rs.2219/- Again now it's repaired I given complaint no [protected] 0n 12.09.2016 they attend Jr technician he said that after getting approval he I'll replace after none contact. Then again I given complaint no [protected] on 10.01.2017 . Now they taken the refrigerator on 18.01.2017 . In your Samsung service team each member saving different issue no synchronisation. Now I need the replacement for this item . Because in 2yrs of time 50% time refrigerator is coming issue one by one . I lost patient. Or i[censored] saying this is your quality of product . Then pls give in samsung letter head that ur product won't for long years. These service partner are very poor response. Am waiting positive reply .

Thanks
Vijaysharath
[protected]

I tried to contact each authorized Samsung service center in Delhi and no one picked it once. In fact just hanged the receiver. I live in Oman and for my parents i need to confirm some accessory, how can i do that? This is so frustrating. Why the hell Samsung is providing con tact details then!! So disappointing from Samsung service centers. NO USE

1. No response has been received by customer with reference to call reference :[protected] dated 18/01/2017, 21/01/2017 & 22/01/2017.
2. Rs.15, 262/ was paid to mr srinivas, the assigned samsung representative 1 on 12/01/2017 vide r-logic technology services receiot no 9521for extended warranty. I am yet receive the original extended warranty documents.
3. Requesting needful early remedial action for benefit of customer

Pammy sinha

Dear Sir/Madam,
This is very unfortunate that I'm following up for my payment for last 20 days but still I have not received my payment and neither any confirmation to refund the money.
Let me tell you date wise :-

a.on 03.01.2017 - I have purchased one Samsung S7 Edge through your online site Samsung estore and paid the money by my HDFC Credit Card.

b. On 04.01.2017 - I have found some urgent work and it has been decided to outside of the town for next 10 days, so I have called your customer care to confirm that to cancel the order, as I will be not it town and I purchased the Galaxy S7 Edge locally from Kolkata. Your customer care confirmed me to send a mail from official mail to cancel the same and I did same and they have confirmed that it will be taken care and send a mail. So I have purchased S7 Edge locally.

c. Now on 05.01.2017 I got an sms that Samsung Store has send the product by ECOM courier, so once again I send a mail to know about it and given call to your customer care but they have send it is coordination problem - so I have to wait and as it will reach to me - I should not accept the product. So I given mail to ECOM not to deliver the product.

d. Now on 07.01.2017 courier person called me to deliver it not ! I have said to him by phone that I have cancelled the product, so he should return the same to Samsung. In courier status it is showing that it has already returned to warehouse but from 4th of Jan'2016 to till date after completion of 20 days even it is not refunded and neither Samsung is confirming when I will get money, whenever I have called your customer care - they use to say wait for 24-48 house, it will be refunded and I have send 8 reminder mails to Samsung Estore but no use.

Just let me know in today's context to cancel one order and getting money can not take 20 long days. It is not accepted at all.
It is creating a bad image about Samsung to me and my surroundings. I thought I should write to you by the way it can be sorted out.
I'm really facing problem and paying interest on Rs.50, 900/- without any fault from my side.

Please look into the same and help me to get my refund as early as possible.

Thanks & Regards
Sudip Mukherjee
Mobile : [protected]

This is regarding the samsung mobile j7 that i have submitted on 30th December in Mangalore, Karnataka service center and till now i did not get any update from them.

Bill no:[protected]

Also i have called samsung customer care and raised the case with them: Case no:[protected]

When i gave my mobile for repair they assured me that my mobile will get repaired by 25 days or else i will get the refund. Also i had submitted the documents whatever requested when i submitted my mobile. So far i did not get any call from them or when i call Mangalore service center they said my request is still pending. I called again customer care today and they disconnected my call.

Every time i call customer care they say that i will get call back within one day but i never get call from them.

I would request you to repair my mobile immediately or else refund the money as per the assurance given by service centre that they will repair or refund withing 25 days.

Thank you,
Avil Lobo
Mob:[protected]

The mobile got dead pixel by the third day of purchase but got hided by the edge panel and when i took to the service center on 16th day, they said that only within 14days they can do a replacement of mobile. I dont how the hell you people keep such low policies . My mobile got into service center on the 16th day of purchase. A worst part from Samsung . Along with Note 7 Failure, You people try to sell defective mobiles to customers and also making screen replacement with mobile

Dear sir,
My name is advocate sumit goswami my land-line no is 27495218 consumer name is chanchal goswami /Laxmi narayan goswami . This complaint is regarding the washing machine.

Last 7 months your company had give us the pathetic response regarding the service of the washing machine, each and every time u has gave us the lame responses which is very unprofessional. Please take up this matter within 2 days .

Regards
Sumit goswami
[protected]

Hlo Sir I am varundeep Kaur. I m in trouble because I m registered cases complaint regarding washing machine in 9 Jan 2017 but engineer visit he asked me to change a spare but he can change motor BT he asked me later the pipe is also crack that also changed BT after that day no reply is come to me after that day so I m in trouble plz solve my complaint...

Sir,
This is shame on the part of samsung that a customer complaint could not be solved for more than a month together and irresponsive customer care could do nothing than to drive me back to service centre and not even equipped to call on the service center or the concerned dignitaries who are squatting on my complaint
I reasonably learnt that samsung is in search of the spare to be procured from some good companies in the market and so the same being kept in dark and there upon the customer . Kindly disclose the exact person who could answer my problem despite my repeated complaint nothing or nobody could do any thing fruitful for the customer

THIS IS MY THIRD REMINDER AGAINST THE CUSTOMER CARE AS THEY ABRUPTLY ENDED THE CALL AND PUT ME IN LURCH .YOUR ASSURANCES THAT THINGS WILL BE SETTLED AT THE EARLIEST WERE ALL FLOWN AWAY AND NOW I SEARCH OF SOME OTHER ALTERNATIVE TO OTHER THAN SAMSUNG TO RECTIFY MY GRIEVANCES
iT MIGHT BE COURT OF LAW THAT COULD COMPENSATE THE MENTAL AGONY OF ME DUE DEFICIENT SERVICES OF SAMSUNG

kINDLY DO RESPOND WITHIN A DAY AND RECTIFY THE COMPLAINT WHICH LIE FOR MORE THAN A MONTH
TO AVOID ANY LEGAL CONSEQUENCES AND COSTS THAT INCURRED THERE UPON

I purchased a Samsung tv less than three years ago which has now stopped working. A service representative came to our home and informed us that the LED panel is no longer working, and we cannot replace due to the model being discontinued. When I asked what Samsung would do to either repair or replace the television, I was told that my only option was to purchase a new product. I purchased a Samsung because of its reputation for quality and realizability. The fact that this television has stopped working within three years is greatly disappointing. More so the fact that Samsung is not willing to repair or replace the television is even worse. I am reaching out to this site in hope that Samsung will honor the company's good reputation and resolve this matter.

Model Number-UA55F8000ARLXL
Serial Number-
MQZG3PCD500746P