Samsung India Complaints & Reviews

Sir
This is to bring to your notice that I had bought Samsung note 4 mobile phone last year which started creating problems after few months. I informed the Samsung service centre, Patiala. But no solution was provided even after repeated complaints. Unfortunately, The phone stopped working on third of January 2017. I went to the service centre on fourth but they asked me to come back on fifth and deposited my phone on the same day. I was asked to collect the phone on seventh but I had to go there six times but neither my phone was repaired nor I was provided any solution . I was asked to contact Samsung customer care which I did. But even at Samsung customer care I was not provided any solution even after calling them many times. Either they put my call on hold are used to hang up every time. Even after 21 days of harassment I haven't been provided my phone back or or a replacement phone as I was promised.

Bill No - [protected]

2 times repaired but still incomplete. Customer service center is not responding properly.

Handset type - Samsung Galaxy S7 edge
Problem - Display issue

Issue after repairing - improper fitting and flip cover functionality is not working.

Have multiple discussions with customer service center & repair center, but no progress.

Sir, I visit samsung service centre at mobile cool1 st floor damaji shamaji industriel estate veera desai road andheri west mumbai 400058. i purchase samsung galaxy j7 prime from milan eleceronics andheri west on 6/1/2017. My phone is working fine but earphone is not working. your service centre engineer told me to bring mobile for update the software. and data will be lost. and that is your policy. My self i m a computer engineer and i have 25 years experiance.
other earphone working with same mobile. i don't know what is logic to test earphone or update software to mobile. sir you don't have spare mobile to check earphone.
kindly send your terms & policy on my email devidas.[protected]@gmail.com
i m going to consumer court regarding your policy.
Also i m selling samsung led screen to my custmer for last 10 years

I have given my samsung mobile j2 for repair as screen has broken and got damaged with ref. No. [protected]. After repairing i got the call for collect the phone when i went to received the phone to service center . They were charging me 1% extra on bill because of card payment, which i denied to give them. How could they can charged extra to the customer from actual quoted amount. Even if there is process than it should be mentioned on service slip or inform to customer regarding this.

Really samsung india is a ridicules service provider, where the company is showing themselves a well reputed organization. The way samsung is providing service in that way that day is not a far away when they have to face the same market as nokia has faced and gone from market.

Top of it the service center manager mr. Saddab ali behavior is also too rude and unprofessional even he don't know the how to respond the customer. His behaviour was unethical, unprofessional and pathetic service provider people.

To,
Mr.Rajiv Ganju Sir
General Manager
Head of Service

Sub:- Problem of Warranty Issues Miss Behave Service Centre team SM-J710FZDUINS, IMEI No. [protected]. Complaint no is:-[protected] bill no is:-[protected]

Dear Sir,

With reference to subject mentioned above, I have purchased a new Samsung galaxy phone from your retailer online bay with flipkart, on 29/06/2016 in cash of Rs.15999/- INR. Now I am facing the problem of speaker voice on call time in the phone. I have been using internet in the phone since a long time and I have purchased this phone for net surfing and regular use . When I asked this problem to your customer care executive, I was told to contact customer care in himatnagar. I met Mr.Manish there and he miss behave including with sandip prajapti both are use raf Lange told me you can go and rapier your phone with local and go to dealer told your problem way are this service centre in himatnagar that’s type comment and Lange we parches this Samsung product I am facing this problem and now Mr.Manish says that there is problem in speaker voice waiting for the parts 4 days than i told if possibly please support arrange this parts your care he told me miss behave including with sandip prajapti both are use raf Lange told me you can go and rapier your phone with local and go to dealer told your problem

Now I asked the . Now I am getting tried with this phone and service which is being provided by your company. I have been roaming here and there from one week and no solution has come yet. I have been a loyal customer of Samsung Mobile but this time I feel that I have made a big blunder that I purchased Samsung phone since no response from your customer care executive and all. This is my humble request to you please check the phone properly and change if necessary.

I am looking forward for your cooperation and early reply.

Regards
MALEK SOEB A
[protected]

Note:- I have already informed Ritesh Sharma {Area Manager, Gujarat} regarding this issue.

Note :last 2 day not call resive area manager not ( poor)rep samsung customer support
Plz fast process.

Hello sir,
my name is bhagaban muni. my employee id is A203672 and plz mail my all salary slips into this mail id [protected]@gmail.com. plz plz help me for withdraw my pf. i was appointed as samsung experiance consultant. in bargarh odisha. my counter name is ganesh traders. and plz give me all salary slips. and my pf no becoz that was so helpfull to applying my pf money.

Dear sir
I bought a handset model number SM-A800IZWEINS in march 2016 few day earlier on dated 22nd January 2017 my hand set swithoff by itself and since then not working so i move to service center Hazratganj lucknow but they said if they open the set the screen will shattered and it is not their responsiblelty and i have to bear the same ammount 8500₹ but why i bare the ammount if it is noty fault i will sending u this pls take action against ur service centre as they exploiting ur valuable customers their names are fahad and his associates. I[censored] will not take action against them i will move to consumer court for legal action and also for criminal court to vex me.
Animesh Shukla advocate civil court Lucknow

I have a Samsung Mobile model No A8 with purchased on[protected]. I have attached the scan of the purchase bill.

After using it 8 months, I realized it was getting hotter and then suddenly the display went off after 4 days after the machine was getting hot.

I took it to the customer care and there I was told that I need to pay for the display and will be charged in excess of Rs. 8000/-.

I am not sure if I agree to this, the machine is in warranty and the problem is for no fault of mine. Request you to take care of the problem at the earliest.

The display disappeared owing to the hotness of the machine.

Regards.

Mobile phone J7 2016
I had purchased SAMSUNG J7 2016 mobile phone. within a few months i am facing display flectuate and lining issue its very bad experiance for me. i am very shocked how can this problem bcoz i am regular user for samsung last 4-5 years but never face any issue. I request to company Superior person replace my phone becoz i cant use repair phone either i never never purchase samsung phone in future. Samsung is my first...

I was promised a free surprise gift by one of the sales representative who called me on 12th of January 2017.

The Gear s3 has arrived but i never received the free gift that was promised.

This is cheating to enhance sales of new products !!!

**********************************************************

The issue started when i added Gear S3 product as part of preorder and left it in my cart on 11th of January 2017

However, i did not make the payment

On 12th of January i received a call from Samsung Estore number and was promised a surprise gift i made the purchase on the same day. 12th January

However, i have still not received the order.

I tried contacting the team on their helpline number and email them as well.

Below is the email that i received which was not satisfactory at all...

************************************************************************
Dear Valued Customer
Thank you for your Email,

This is in reference to your email regarding delivery status of free gift.

We would apologize for the inconvenience caused to you.

However, we have forwarded your request to the respective department for the same.

We will get back to you within 24-48 hours.

Best Regards,
Samsung India eStore Team

***********************************************************************

This is absolutely cheating !!!

Sir/madam
Maine apna mobile 28 dec 2016 me aliganj lucknow service center me submit kiya tha hand set 10/05/2016 me purchase kiya tha usme display colour fade aur display me line aa rahi thi mere set submit hue 1 mahina hone wala hai per abhi tak repair nahi hua. Bill no [protected]
Please arrange to repair parts as soon as posibile
Head office se call aaya tha ki aap ka handset repair ho gaya hai per jab service center gaya to vo log bole ki abhi aapka part order kiya hai abhi mila nhi hai.
Please sahi status bataye

Request to publish complaint

My complaint to customer care samsung n conversation with executive rekha at headoffice delhi & executive mr eshwar at authorised service centre samsung ratna electronics abids hyderabad in month of october & november are in vain

On friday 16th dec i got a call from samsung service centre new delhi/gurgaon executive rekha tanvar said me to go to same samsung authorised service centre (Ratna electronics abids hyderabad) n replace the display
(Manager mr eshwar from ratna electronics, was in conference call between me executive mrs rekha samsung & agreed to replace display on call on friday 16th dec 2016)

When i sent my executive at the place mr eshwar refused to change the display saying it was external damage & doesnt cover under warranty

I would like to mention
》》 the same phone was given to ratna electronics where there was not any physical damage, after checking display was ordered by executive mr eshwar.
The service centre has photos of my device without damage.
They agreed the pink color line is bcod on internal issues in the phone & not bcos of external damage on the phone

Now they said that ponk color line is bcos of external damages.

Request samsing to check. The issue & repair the pink color line occure due to internal issues covered under warranty as said warlier at the earliest

A complaint of low heating in my microwave was launched to samsung India. While the microwave was checked by service engineer due to wrong procedure of checking the same the transformer of the microwave was burnt. Now samsung India is charging the cost of transformer also for replacement whereas the same was burnt due to mishandling of service engineer.

I am sefi from cochin kerala on this jan 06/01/2016 i purchase my samsug gallaxy j7 prime on the second day charge was not working and today m mobile phone is also not working.. On the second day i am going to the samsung care in cochin, they told to me there is no charger aviable here and come back after tow weeks, i told to him then how i work the phone at last they give samsung a8 charger, on this day 23/01/2017 now my mobile phone samsung j7 prime is also not working nothing to see in the display.. I have no another mobile phone,.. My bill no [protected].. I request you please refund my money or replace a new mobile... Mob :[protected]

Dear Team,
I booked samsung on nxt from samsung official site shop.samsung.com on sunday 15 jan 2017. My order id is[protected], i got the delivery of my product on thursday 19 jan 2017. But when i unboxed my product and switch on it, i discovered that the BACK BUTTON which is present right to home button was not working at all. so i want you to replace my phone as soon as possible. I am attaching all the related attachment and images of phone.
my invoice number is BMRRI[protected]

Regard
shubham Tiwari
[protected]
mail [protected]@gmail.com

Hi i am nikunj as my refund is approved on 28 th nov and i didnt get it still today and on 3 rd january narendra calls me and says that i am only going ti get 21000 rs only as it was approved 38999 on 28 th november... My is already excleted to head office since 4 th january but still i dont get any feedback or any ans as i have already send them the recording of approval but still the case is open only and i am not getting my refund cheque

I have gone to the service center in my city and firstly waited for 90 minutes for my turn but they told me that this handset has been purchased from out of India, so they can't fix the problem. I have my original bill but they are not considering my problem. What I should do now ? I want my problem to be solved. This is not the way the company is dealing with its customers. I demands an explanation to this.

Sir
I brought samsung refrigerator on 15/01/2015 . When in warranty itself they charged Rs.5661/- and the second time it's repaired claim no [protected] & Rs.2219/- Again now it's repaired I given complaint no [protected] 0n 12.09.2016 they attend Jr technician he said that after getting approval he I'll replace after none contact. Then again I given complaint no [protected] on 10.01.2017 . Now they taken the refrigerator on 18.01.2017 . In your Samsung service team each member saving different issue no synchronisation. Now I need the replacement for this item . Because in 2yrs of time 50% time refrigerator is coming issue one by one . I lost patient. Or i[censored] saying this is your quality of product . Then pls give in samsung letter head that ur product won't for long years. These service partner are very poor response. Am waiting positive reply .

Thanks
Vijaysharath
[protected]

I tried to contact each authorized Samsung service center in Delhi and no one picked it once. In fact just hanged the receiver. I live in Oman and for my parents i need to confirm some accessory, how can i do that? This is so frustrating. Why the hell Samsung is providing con tact details then!! So disappointing from Samsung service centers. NO USE

1. No response has been received by customer with reference to call reference :[protected] dated 18/01/2017, 21/01/2017 & 22/01/2017.
2. Rs.15, 262/ was paid to mr srinivas, the assigned samsung representative 1 on 12/01/2017 vide r-logic technology services receiot no 9521for extended warranty. I am yet receive the original extended warranty documents.
3. Requesting needful early remedial action for benefit of customer

Pammy sinha