Samsung India Complaints & Reviews

My phone's back camera lens protector glass had shattered and so I got the back panel replaced from your authorised service center DEE VEE Enterprises, on 31st December 2016

First of all, I was told that the estimated time was nearly 1 hour but I kept waiting for nearly 3.5 hours and the staff did not even clearly convey the status to me
After the repair was completed, I checked the working of device and found that...

I have purchase Samsung j7 mobile on February 2016. I had a problem of mobile charging issue and memory slot unable to find out. so I given the mobile for service in Kanchipuram Tamil Nadu. the service persons are said that mobile is having problem of motherboard so they have changed the motherboard and given the mobile to me. after receiving the mobile I found that the mobile is getting switch off frequently then I called the customer care...

Dear sir/madam,
Iam Ganesha from Shimoga. From past 10 years I'm Samsung customer. And recently I took a new Samsung j7 phone excepting better performance. But all my expectations are been broken. I'm very surprised to see even after 6 times I have given for service because of network issue (during warranty period) still the problem is not resolved.and costumer service executives are telling they replaced motherboard but I neither...

Dear sir I, G Rajandar on 05/07/2016 purchased a new Samsung led tv from Bajaj electronic, karmanghat, hyderabad. It's model no is UA40K5570, Amount of rs 53000/- With invoice no kgt/16/5798. This new led tv literally hanged on the 1st day itself. The same thing informed to bajaj electronic showroom they skipped simply by saying pls contact to Samsung service centre. When I contacted Samsung service centre they did nothing. 3 times they sent...

I had submitted my j2 mobile phone on Samsung service center due to display and mic speaker problem on dated 17/10/2016. After a month they said your phone will be replaced with new phone but didn't receive, after some days again they said your cheque is ready and will be dispatch but till not received. I am very disappointed and requesting you to pls tell me how I get back my mobile from your side. Detail mentioned below regarding my mobile.br...

I purchased a M/Oven from Khosla Electronics Pvt. Ltd., Salt Lake, Kolkata 700064 on 19/12/2016 ( biil No. 4422/1617/05659). Engineer from Samsung Servive came for installation; but found the oven body to be badly dented after opening the box. So he returned back without installing it, after informing the Khosla about the condition requiring replacement. No replacement yet....

Dear sir,

please find attchmet for this job sheet normal software problem in my handset so please tell me software charge are paying in me when my handset is u/w. Handset submit 2 days ago and no reply from service center yesterday i am calling to your service center and what is the status in my handset he is say the handset is not covered u/w but my handset is condition ok
my handset covered to u/w why ar pay the...

Sir, Today as on 05 Jan 2017. I reported your customer center at Shakarpur office. Where I found of so many mischief. Like not to tell the right things. Not to co operate. Even your token number is not properly used and not attended. If ask then said you can wait for an hour. Whereas the many of the persons are coming after me and do their work without any proper entry and without the token.
I have sumsung Yduos GT S6102.
...

I m a new Samsung s7edge user. And yesterday a spill of water fell on my phone. Now I m facing several issues in the display being that it is flickering and the charging port not working . It is under warranty . I had bought it from amazon.com, that is America . I m an Indian resident . Please tell me the issue and how to claim the warranty. I think the s7 edge is waterproof...

Respected sir/mam,

My order no is 14044627 . I ordered the product from your site on 2nd January 2017. I received it on 5th January 2017 and it is totally damaged and the box in which it was packed is also totally damaged and the seal of the box was also open.

I am attaching the images of the damaged product.
so I kindly request you to take some action ....

It is with utmost dissatisfaction and pain that I am writing this mail to enlighten the state and service of Samsung. They had broken the trust that a customer envisages in a brand like Samsung. Though there are literally hundreds of options available in the market, I chose Samsung over others just to make sure that the after sales service and customer support I should be getting should be on par. However, I am sorry to say that Samsung had...

I bought a samsung machine. Received a broken machine. I requested for the refund. I was contacted around 15th of Nov for the refund, i have shared cancelled check copy with sansung representative. On 28th i was advised that i they also have a repaired peice. I already had bought a washing machine as I requested for refund from the get go. I reached out to Associate supervisor who confirmed me that after sharing the required information i...

My phones sim try is not ejecting when I try to remove it it stucks half way out and refuse to come out fully, and I visited a service centre near my home, they are saying they can't guarantee the repair if it fails I may want to replace mother board, seriously Samsung? Come on my phone is 3 months old and still in warranty, I am so disappointed by you guys please resolve my issues asap, or else never gonna buy a Samsung device in my life...

I had purchased samsung galaxy a7(2016) last year in august. It's screen got blank one month later. They covered it in warranty as it was a manufacturing defect. After more than two months i got the confirmation that i would be refunded.I got the refund finally after 3 months of constant calling and doing rounds of the service center but didn't get any compensation. Should i ask for compensation?...

Bought Double door refrigerator in Nov'15. Facing non cooling issue from Dec'16.
discussed with customer care. Advised few tips such as switch off for 6 hrs, wash with warm water, but no use.
Engineer visited and inform that Gas need refill.
No particular reason for Gas leak for such short period.
He informed there may be multiple reason, but what for mine.

My view is that there is nothing wrong...

I have complained on 26 th Dec 2016 as follows
While my J7 is under warranty period still existing but servicing charges labour cost for replacing touch screen with cost of the touch screen.
Service center M/s INNOVATIVE ELECTRONICS VISAKHAPATNAM. Invoice no. [protected] dtd[protected]
Claim no.[protected]
Amount collected spare cost rs 3718.50+402.50 as labour costs
Please justify the charges for...

I have called within warranty period due to connectivity problem of my Samsumg smart Curved TV, but customer care suggest me to call internet service provider to higher my frequency. They took enough time and my warranty was was over. I have called customer care, technician came and make my running TV blind and repetitive for three months they are unable to resend me the mail, which they demanding send by them on 21 Nov 2016. My TV is not...

1) I have been getting warning and alert messages against samsung note 2 everytime i am trying board a flight.

2) There have been incidents where i have been almost not allowed to board plane, which costed me serous mental trauma.

3) Several times while talking over my note 2, its leaves a red imprint on face because of overheating, that has left me worried of serious threat for my life.

I request...

I purchased Samsung Mobile J7 and its screen got dead. It is under warranty so I submitted the mobile in the Samsung service center in September. Due to unavailability of screen they agreed to refund the money. after 1month cheque came but with wrong name and now it is almost 1.5 month it was sent back for correction. Till date I have not received the cheque. After repeated follow-up with the service center they told me that they had send...

Date : 24 dec'16 - bought a new galaxy s7 edge
Date : 25 dec'16 - screen got damaged
Date : 26 dec'16 - visited the service centre (Sri communication)
Address : 20-5-47, 1st fkoor, shahali banda, old city, hyderabad 500012.

Instance 1 :
As soon as i show my phone a personnel named "verma" says its gone you need to spend around 18k.. I've explained him that i visited the store knowing that its (Screen...