Samsung India Complaints & Reviews

Dear Sir/ Mam
I have Samsung galaxy J1 Ace mobile..but suddenly display not working (NOT ANY DAMAGE or ACCIDENT) i contacted to customer service center but im too disappoint about service and behavior.
my mobile in warranty period and your executive said you have paid 4000 Rs. for display...
why i paid Rs 4000 if my mob is in warranty period

Awaiting for your Positive reply

I purchased a samsung s7 edge based on the offer in which they said they will provide Gear VR in 1999 which is actually of 7999. But they have failed to do so, I have written so many mails to my.[protected]@samasung.com, there is no response at all. I have called so many times to customer care but they directly say they could not help in this matter, to my surprise, there is no contact I should just email and wait like a stupid customer behind the screen for samsung to respond on my email, are we really in 2017, I think samsung is just trying to give false promises and attract the customers. I will never again buy samsung products, so irresponsible company cannot ans a single query. Such a shame.

my email: aadam.[protected]@gmail.com
ph no : +91 [protected]

I have purchased Samsung Galaxy A7 A700F (Gold) vide IMEI No. [protected] on 31.03.2016. Two days back suddenly it was automatically switch off and tried to switch on but unable to do it. Today I have given it to a authorised Service Centre and according to them there is a display problem in the mobile and they will not repair it without cost. please tell me after purchasing a Samsaung hign end product and if there is a manufacturing defect than who will bear the cost. Is it customers fault that he had purchase a product from samsung on belief that it will be a very good product

Requesting to you, please help me to replace the mobile as soon as possible.

please revert on my email id - [protected]@gmail.com

if i will not received any satisfactory result than i will upload this details on all
social networking site.

Thanks & Regards,
Rajesh

I purchased samsung hd smart led model no ua 32h4300 32" on 19 jul 2016 from spectrum plaza gar ali jorhat showroom vide bill no 5825 dt 19 jul 2016. Now the tv sudden started creating the problem. The screen of this tv sudden started blinking and some time it automatic switched off. Also the picture turned black and white mode some time.

I request you to depute your engineer to solve the problem earliest.

Regards.

Please refer email ref no. [protected] received from sunaina sehgal (Samsung electronics tech support team) to know the issue.

As suggested by sunaina, today i went to the service centre to get my phone fixed.

Mr. Gurinder (Kohli telecom, ambala cantt, india) was again arguing for the charges to fix the phone. I am really mentally harassed now with their behaviour.

I do not get a point to pay the charges for the thing which was their fault, they have ignored my request 4 times and 5th time they checked the phone deeply when warranty period was gone.

I do not know what to do now. Please help me to fix this issue.

It is really now a issue of ignorance of customer request by the service centre staff. It has to go on air now so that samsung gets aware of the issues like this and improve their services at their service centres.

Also, now my request is that - as said by mr. Gurinder (Service centre engineer) that the problem in the phone is due to moisture present on pcb components of phone but not in the dispaly/touch screen which they have replaced on[protected] and charged me rs.6676.71 (Inv. No. [protected], kohli telecom, ambala cantt). So i want that they take their dispaly/touch screen back and refund me rs.6676.71.

Regards
Amandeep
​[protected]

I have given my mobile samsung j2 in samsung service senter on 21/12/16 with hanging prblem stuck on name and does not go forward. they said that my mobile will be ready by the next day when it gets ready we will call then you can collect your mobile. i got no call till two days, when i called them they said that its not softer problem its display problem we need to replace display we have ordered it it will be ready in 1 weak. again they did not call me so i went to the service senter, they said one more weak again MY SELF I AM A MOBILE TECHNISHION AND I HAVE WORKED IN NOKIA CARE MORE THAN ONE YEAR IN TOTAL I HAVE 4 YEARS OF EXPERIENCE mobile hanging and stuck on logo problems will be solved in softer their will be no need to change to change display i am 100% sure that they have used my mobile display to other for money since my mobile is in warrenty they have odered in company and made me wait untill now and they not giving proper answer

I purchased this set in may 2014 of costing around 60, 000/- and without any mistake from our end (Including voltage problem) my system stops displaying the picture. Now samsung people are asking for 28000/- to rectify the same. It's really very very bad from samsung company side that without human error, your people are charging for this much huge amount.

I am not at all convinced from the service person visited to our home and need proper/genuine solution from company end.


Arun kumar
[protected]
Hyderabad

I purchased Galaxy A8 from MG EZONE New Delhi under invoice No 2454 dated 19.11.16.From the one its battery was quickly discharging and in order to rectify this error I visited the service centre .They did not conduct any repair as they said that it is out of warranty. I had purchased only less than two months back. I was provided documents which shows that its first sale date is 05.08.15 and after its use for more than a year it was resold to me .
The dealer was contacted and he is not ready to accept my claim.
So I post this complaint and in case no action is taken by the company I shall lodge an FIR and tske legal action

To whomsoever it may concern

I was an apple user earlier, but ur product Samsung Galaxy S7 edge really attracted me and i was happy to buy it after knowing its features but i never knew i would regret my decision. I bought this product on 6/1/2017 and by 9/1/2017 i faced display issues. The display does not work anymore. I was aware that ur product is a water resistant, but dint know that few drops of water would damage the display. I would like to return this product as i am really disappointed by this. Whereas there are official videos on youtube where i saw ur product being taken inside the pool for selfies and still working fine once dried. Such a shame that only a few drops of water damaged my display. I do not require ur product anymore and would also recommend my friends and family members never to buy samsung products as i feel cheated by Samsung. Kindly do the needful at the earliest before i am forced to take any legal action against your company.

I (S.Krishna Swaroop) brought samsung j7 mobile on jan 27th 2016. after three months(April 2016) of purchase i got the frequently phone switch off problem. I went to customer care they said it is display problem and change the phone's display without any fee due to guarantee period.
After two months(June 2016) again same problem this time customer care personnel updated my phones soft ware.
After two months (september 2016) again same problem this time customer care again updated my phones software.
with in guarantee period i got three times same problem. so i want to return my phone to samsung company as a default product.

I bought samsung j2 pro 2016. The product auto restarts frequently and overheating withi 10 days of buying. It is not resolved though serviced for 5 times. The problem is still worse. The company is not also responding. The product does not have a life time of 10days. The samsung company is not replacing or refunding this defective product after so many phone calls. They are giving irresponsible answers. I'm totally depressed due to their irresponsibility. Kindly do in my favour

Yar ek bat btado tum log kya chate hoo customer se.. naa to phon use me karne diya.. naa hi phon days policy complete or ab badla kyuki 7 days policy complete ho gaye.. ab kisi se approach lagvake tumhe check approval karvaya to 18 din ho gaye check ka kuch pata hi nahi hai kisi ko.. 15 din ki policy ke bad ye haal hai. agar yaha par customer hota to tum uske waaat laga dete sir apki policy complete hai ab hum kuch nahi kar sakte ye bol dete.. ab tumhare policy break tumne khud karde too customer ne compensation manga to us Mr ali ne batammeezi karke dikha de or phon hi cut kar diya.. ye acha hai.. last 7 days se call back ke liye daily request dalvye hue hai but koi cal to chodo sms tk ka koi reply nahi hai.. 24 hours me apke pas call aa jayga.. bs yahi but koi call nahi ata.. upar se juth dekho.. sir 9 jan ko 7:55 pe apko humne cal kiya tha or apke humse bat hue hai or juthhoo mere kisi se bat hi nahi hue.. mera to kal evening me phon hi switched off tha phir kaha se bat hoo gaye yar.. besharmo ko 180040SAMSUNG pe cal karo to un he ye hi nahi pata ki check kaha par hai aagar bolo ki senior ko call transfer karo to phale 5 min cal hold pe dalege or phir bolege ki senior busy hai available nahi hai.. KOI ZAHAR KAH LE BUT SAMSUNG SE PHONE NAHI KHARIDE.. VISHWAS UTH GAYA SAB SE .. ARE COMPENSATION KA TO PATA NAHI BUT MERA CHECK TO DE DO...

Sir,

I had purchased a SAMSUNG Mobile Model: SM - J700F/DD S.No.RZ8GA1B2RDZ on 12/11/2015 and after seven months the Phone has developed a defect and not showing network. Accordingly, I had deposit the Mobile at Authorize Service Centre Name M/s ABACUS INFOSYSTEMS, No.W.5/595, RGT Road, Port Blair Andaman for repairing as the mobile is under warranty period. After 07 seven days the had repaired the mobile and handed over to me. But 02 weeks later the phone has developed the same defect and I had again deposited the mobile to Authorized Samsung Service Centre, P/Blair on 03/11/2016 and after checked they will told me that both SIM Slots are not working and they have not skilled technician. Hence, the Mobile will be send to Chennai for its repairing and they will assured me the mobile will come within 02 or 03 weeks after repair. But till date I have not got my mobile. On several inquiry made from dealer they will told only "Aa jayaga do teen din me".

Sir please informed me the actual position of my mobile and also request to please follow up with your Authorized Service Centre of Port Blair. SO that the customer have not faced the inconvenience as my present posting is so far about 250 KM from the Service Centre at Mayabunder.

JOB SHEET NO: [protected]
Sir/madam,

I would like to inform to your office that, since 1 month my mother had given her new Samsung J5 prime at Samsung care, Pandhri, Raipur to get repaired for Hardware fault from Samsung.

Since last 1 month she taking follow up, but part is not available & handset is still with samsung care.

I just want to confirm following.

1) Should we stop buying Samsung phones.
2) Why are you manufacturing sub standard products.(china items)
3) How should we communicate? Since 1 month she is not able to use her mobile no.
4) You are taking money as per your prices, then why are not we getting service.

Request you to replace hand set immediately. Failing which we will take legal action against your company.

Samrat

Hello

Sir/Madan, My self Dileep V.R Previous complaint reference No: [protected], yesterday I have received a call from your customer department at 5:16 pm, saying we have send to you mail and asking me to send scanned cancelled cheque leaf and ID Proof .regarding reimbursement for defect or the product (Refrigerator) and right now i had to check the my email box, there isn't any from your customer department, so please mail me the details

His is regarding your newly launched A5, i bought this as gift for my husband on 6 sep 2016
Exactly 15 days after that the phone went off, when we went to the service centre, they said screen is gone, we fixed it. Then again after 25 days it went off agin went back to the service centre they first said mother board is gone later said some starter had gone, we again repaired it. Now again after exactly 4 months of its purchase it gone off, please let me know what to do???

Is this the Samsung quality you talk about??? this is utter rubbish and an embarrassment to me, my husband keeps making fun that did i buy it second hand?
i need a resolution to this and i do not want the same phone, i payed extra money to get the new model and do not want a phone back which cannot work even for 15 days.
My husband was earlier using a Samsung S4, with that we never had issues, this model or this particular phone has issues.
We have been patrons of Samsung for long and now need to see your customer service too.
Please find attached the bill & one of the worksheets.

Looking forward for your resolution.

I have purchased Samsung smart T V on 3rd of January and the same was installed on 4th. Next day i felt that the installation was not proper and therefore i contacted your help line 3 to 4 times and every time they assured me that their service engineer will contact me within 24 hours. It's 6 days passed your engineer is not getting time to contact me and get the requisite done. When contacted your customer care department has no other work but to assure that the concerned person will definitely contact me. What sort of after sales service is this?
.

Name- Pradip Katariya
Date - 15.12.16
Payment paid in cash and not received receipt of the same after visiting and calling many times at the authorized service center of Samsung Prayag Services, Swargate, Pune
Mobile Model Name- SM-G935FZDUINS (S7 edge)
Defect Discription- Display Broken
Status- Goods received payment made in cash
Receipt Not Received
Repaired from Prayag Services Swargate Pune an authorized service center of Samsung

Dear Samsung Team,

This is very disgusting that a new product getting faulty within a week of purchase. I bought a new 32 inch HD TV in Samsung showroom Chennai. Purchase date Dec 19. Yesterday Dec 26 the display found off automatically and only audio is playing. Registered a complaint over voice also. My Samsung customer ID is [protected].

I raised a request for replacement/refund already & it has approved on 2nd JAN. Last Tuesday i got call from Samsung team[protected] and they confirmed that, they will replace the TV on Jan 9th. It means today. But i didn't get any call and customer care not supporting properly.

I need to fix this issue.

PIN - 600 044.
Showroom - Chrompet, Chennai, Tamilnadu.

Had purchased an Samsung A7 mobile phone from SSK retails, infinity mall-2 Malad West.
Purchased on 26/11/2015. For 23, 000/-
The handset has display issue need to change the display, had shown to Malad West service centre thrice.
Before warranty period. They just updated the software & gave.
Kindly do replace the same, or mat go to consumer court.
Regards,
Rajesh Kandhari
Mob.:[protected].