Samsung India Complaints & Reviews

Dear sir, I have bought Samsung J7 prime on 21.12.16 and on the very next day I have found that my phone restarted thrice while using camera, phone call and also sometimes while charging. I went to the Service centre which is situated at Devghar, Jharkhand and they have updated the software and again while using camera the phone restarted in front of the worker of Samsung care. He received again to make it as D.O.A
But after 2 hours he called me to receive the phone. He said within 2 hours the phone has not restarted. So there is no problem. But yesterday when I got the phone after 2 hours again the phone restarted. So please change this phone. I know there will be problem in future. So Please replace it.

I have purchased a product Juicer Mixer Grinder from a person, he said that he is a truck driver of Army cant and one piece comes extra, so want to sell this for our expenses. He showed me Samsung juicer mixer grinder cost around Rs.4750.
It has Samsung box. and Samsung warranty card, Samsung mixer, all with ISI marks, no one can't believe it is a fraud product, he said that we are giving at half of the price, finally he said that i will give u at a cost of Rs. 1500 .

When i went to search that one, i come to know there is no such mixer grinders from Samsung and finally i got cheated.
BE AWARE MY FRIENDS, don`t believe anyone, LIKE THIS FRAUDS ARE HAPPENING...

Sir my self RAJNI KANT ADVOCATE
Today I visit you Samsung service centre branch aasiyana lucknow there i face misbehaviour by your Sc manager he shouted on me and did not return my product against job seet . I have submitted my hand free and data cable at last month in November and he did not resolve my problem when I go to centre he said i will not resolve your problem and harassment to me by his language.
Your Samsung service centre Lucknow aasiyana branch is bad centre h always time dost not resolve the problem of all customers and misbehave to all customers. Today a female also feel guilty against the sc manager language always time he does not listing the problem and receiving any call . He always time shouted on all customers. If you will not resolve this problem then I will go to court against that manage
My number is [protected]
[protected]

I recently submitted my samsung a8 handset for display issue on 12th dec 2016 which i hardly used for 2 months.. It's been 14 days i have still not received my handset back stating no display in stock. I am highly surprised to see that after purchasing a 4g handset worth 25, 000 rupees i am without a smart fone from last 14 days and the new time line for return is now first week of jan 2017.

I am really even more surprised to see that a basic part of a mobile handset is not available at the samsung service center and i am being given the shipment of stock as an answer for delay.

Also the response from toll free number is very bad and the response from staff at service center is not all helping to close this issue.

I request you to please help me get this issue resolved.

The bill number is [protected].

Thanks,
Vishal on behalf of sumit
Cell # [protected] /[protected]

I had been to a samsung mobile service center named f1 solutions at hazratganj, lucknow (U.P) . I had been faced so many problms by the employees of the service center. Their behaviour is ruthless nd pity.. they treat like im their servant or wat. I have to repair my galaxy s6 edge fr replacement of screen nd their behaviour is so worst .. im so unhappy nd unsatisfied with the customer support of this support. Please take proper action against them.
Thankyou

Subject - some time display billing

Sir,
maine[protected] ko j5 prime mobile liya jb maine kuch din mobile chalaya to maine dekha ki mobile ki display ligh billing kar rahi hai maine samsang care me apna mobile j5 prime ki complainte ki thi service center par mera phone jama kiya aur do din bad mujhse kahne lage ki aap ka phone sahi ho gaya hai. Jab maine mobile recieve kiya to maine kuch der chalane ke bad mera mobile ki display light billing karne lagi tab maine unse kaha to bo mujse kehne lage ki abhi iska saman nahi hai tumhe kuch din baad akar maloom kar len aur wo log mujse 1 months se chakkar lagwa rahe hai.

Samsung s6 edge 32gb mobile hand set back key is not working since 15.12.2016. When i contacted customer care at bir electronics pvt ltd., samsung service centre, rg baruah road, guwahati 781024 they said it can not be done within warrant as 4 days lapsed. One year purchase date is 20.12.2016. But please note the set started not working since 15.12.2016 well before warrant period but as i was busy in official work and remain out of station during the period, i have contacted today. Also no one from samsung contacted me for renewal of warrant period during its expiry. So please consider the repairing charges of rs.2100/- as free as we are samsung family with so many sets we are using within our own family.

I bought phone on 20.11.16. During this short time, it:
1. Shutdown on its own and would not start up 03 times until the battery was removed and repositioned. Latest was on 23.12.16
2. On 22.12.16, i couldn't hear caller's voice and the caller can't hear mine.
3. On 22.12.16, the phone went ringing in jerking and broken pattern
4. On 23.12.16, the touchscreen didn't read my password 4 times and phone needed a restart to unlock it with password

Dear sir /madam

This is complaint about the mobile I purchased last month. But after using this mobile for about 1 and half month it started doing problem.

It's fast charging system is not working and also 13 mp camera is not clicking the images upto that Mark pixels.

I have get it checked to Samsung care, they are saying me to submit the mobile for 4 days so as to repair it. But I want the replacement of this phone. I don't want this device to get repaired so early.

You are requested to pls solve my problem.

A 7 mobile at 26000 rs i have purchased before 15 days.But when i have buy it there was a camera issue same day, camera was not working properly. But i was busy in hospital for further reasons.so i cant complain in few days .After 14 days i got time and i go to samsung service centre i have to wait for one and half hour to define my phone .they said your camera is faulty you submitt your phone after three days you will get it.but i said that problem was on 8 december 2016 when i had purchased it .so i dont want to repair i want to replace .there answer was irresponsible .why should i give to repair my phone when the fault was on same day.samsung care also not giving answer.very bad service i am torchered by this. This is fault of company and hardware problem they should replace my phone other wise i have to go to consumer court.i have proof also to prove it .there are taken photo on 8 and 12 december and ihave buy on 8 december 2016.

Dear sir,

there is a service centre of samsung mobile india named solution Provider at F-138, Dhanshree tower-1, central spin, vidhyadhar nagar Jaipur-302014 . i had given my mobile phone samsung model no SM-G9251ZKAINU dated on 20/12/2016, We are facing Charging problem. We told to service engineer to solve this problem & service engineer told me that this problem will solve next days its normal defect we have visit again next day he told me that you will collect in evening, again we go to service centre in evening till time mobile was not complete. but till day they replied me that there is a fault in the mother board of phone and we have to replace the mother board of the above said mobile and it will take15 to 20 days.& price will be charges 15000.

This is not fare if he could not repair mobile so why are you misguide to customer
I am very much dissatisfied with the service and behaviour of people working over their in samsung mobile service center. We have contact to service center day by day but there are no response from their side. Charging problem normaly in my mobile.

Waiting your prompt reply

Thanks
Regards
Surendra Jain [protected]
Jaipur (Rajasthan)

To,

1. Samsung India Limited,
2nd, 3rd, 4th Floor Tower C,
Vipul Tech Square, Old Gold Road,
Sector – 43, Gurgaon – 122002 (India)
2. Gulati Cycle Company,
Gulati Plaza,
Shastri Bridge to Russel Chowk Road,
Napier Town, Jabalpur (M.P.)

Under the instruction of my client Smt. Ranjeet Kaur I do hereby give you the notice as follows :
1. That, my client purchased Samsung L.E.D. Model UA-32H5100 on dtd. 10.04.2014 from noticee no. 2. and the aforesaid product manufactured by you noticee no. 1.
2. That, after few months, the product which my client purchase from you noticees is not working satisfactory few spots generated in the panel / screen and having manufacturing falut in it. That, my client inform to you noticee no. 2 about the fault in the assembly and you noticee no. 2 instruct my client to complaint to Noticee no. 1 i.e. Samsung Service Centre. That, my client request to you noticee no. 2 that you have to take care of my product after sales, I purchased from noticee no. 2 renowled reputated shops ever otherwise you noticee on my client request could not take care of my client complaint.
3. That, my client called Samsung Service Station and lodged the complaint against the aforesaid product, on dtd. 20.01.2015 Samsung Engineering visited and examined the product, and find the fault and the assure my client to replace the product, that on dtd. 29.01.2015 you noticee no. 1 Engineer came with the new panel board to replace it with the request that after replacing the panel board your product will be working properly. On his assurance my client agree to get the panel board replace of from the aforesaid product, inspite my client request to replace the whole assembly you noticee Engineer replace the panel board and communicate to higher authorities as yours company working policy, complete the formality to close the complaint. That after replacing the panel board within 1 hour the whole assembly came out to black and its not working. My client immediately called you noticee no. 1 Engineer and he came back and fit the old panel board and take back the new panel board with the assurance that the new panel board will be replace within one week and your complaint will be rectified within a week, that you noticee Engineer again communicate the whole incidents to higher authorities in front of my client and place an order of new panel board, as he were aware of the whole fault, but he is not disclosing the fact and he is and hurry to close the complaint.
That I will come with new panel board, there also my client requested you noticee no. 1 Engineer to please replace the whole aforesaid assembly inspite of changing of panel board, you noticee no. 1 Engineer could not take care of my request.
4. That on dtd. 05.02.2015 my client complaint to your call centre complaint number is [protected], in which Mr. Amit Kumar Singh update the complaint status to my client that aforesaid whole assembly is not available and our service engineer will visit and replace the old panel with the new one and instructed to my client get replace the panel board and assure my client that as soon as the product whole assembly will available they will make arrangements to replace it.
My client in assurance of you noticee no. 1 on dtd. 05.12.2015 get the panel board replaced, with hope that than the as soon as the product assembly will be available it will be replace accordingly.
5. That, on dtd. 05.02.2015 service engineer change my client (product panel board) and even you noticee engineer also examined the product and take the photograph of the product and told my client that the product has to be replaced but due to unavailability of the product we are changing the panel board and assured that the assembly will be replaced as the product will be available and we are here to provide you the services from the company end. That you have to lodge the fresh complaint to our Samsung Call Centre else from where you purchase the product for replacing of whole assembly.
6. That, on dtd. 06.02.2015 my client again complaint to you noticee no. 1 call centre and written complaint to you noticee no. 2 with the same grievances to replace the product.
7. That, on dtd. 16.02.2015, 24.02.2015, 26.02.2015 my client on repeating complaint to you noticee no. 1 Call Centre with the same grievances but no proper feedback given by you noticees till date, and even no person/engineer visited to see the product, my following complaints are still pending and you noticees always making me the false excuses and running from your liabilities to replace the product and making false commitment to my client. That my client could not expect that such a renowled company provide such poor services and making false commitment to my client.
8. That, the act of the you noticees came under the deficiency in services and my client also suffered mental agony from deficiency in the services and wrong commitments.
Please take this with the instruction to replace the aforesaid product within 10 days from receiving of this notice. Else my client take legal action against you notices at yours cost, risk and expenses. Please remit notice expenses Rs. 5000/-to my client.

Date : 22.12.2016
(R.S. Bagga)
Advocate
304 gupteshwar road, madan mahal,
jabalpur (MP)
email - [protected]@yahoo.co.in
mob. ; [protected]

I have samung galaxy j7. before 1 month ago, mobile display folder is broken. but in my location folders of j7 is not available since 28th nov. in costumer service center. they did not give any fix date to me.please give me a solution. what to do or what not to do. disstroy fully mobile or wait for spare. bassically problem is that, I have personal data in my mobile related to my busness.

I have purchased samsung galaxy s7edge on 4th of dec 2016, as per the samsung promises i should have received my vr gadget code in 3 to 7 days, but i have yet not received the same, kindly do the needful as early as possible.
Thanking you
Major saurabh mahesh gupta
[protected] (My jio no. Registered with my galaxy app)
[protected] (Alt no.)

Dear sir,

I got my samsung J3's screen broken so i gave it to Hearing world service center in aliganj lucknow and they gave it to me on 7.9.2016 after one month of submission, after using it one and a half month it started malfunctioning again and i gave them back on 2.11.16 with work order no.7175 and it has been one and a half month and they still have my phone and they are saying that they need more time. Their behaviour is very unsatisfying please do something.

Yours faithfully
Dr MOHD AKRAM FARAZ
[protected]

Dear Sir/Madam i purchase Samsung j-2(6) on 20/09/2016 bt only three monts phone is burning.service centre care not give good response, they told phone display not destroy through burning.bt phone is damage by burning itself.battry n backpanel have hole of burning.i attach bill scan copy.
please do the need full .

Thanking you
Neeraj Dewli
[protected]

FINAL- REMINDER

P.S.: IN WARANTY PERIOD, SAMSUNG REFUSED TO PROVIDE THE SERVICE OF MOBILE WITH NO CHARGES, We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to CONSUMER COURT for vindication of my right.

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Madam,

Followings discrepancies have been found in the services of SAMSUNG:-

1.Personally visit by VERY SENIOR CITIZEN walked from a long distance in this winter season on dated 05/12/16 at HCL – Janak Puri service centre, they refused to service the set under the warranty period to solve the problem in software which was already informed to Ms.Parmila on the same day.

2. Call received on 06/12/16 by Mr. Anil and Ms. Parmila from the company on dated 07/12/2016 for again visit to service centre on assurance that matter will be positively re-solve on getting the approval from the MANAGEMENT, the same old person again visited on 07/12/16 for submit the set at service centre.

3.Regret to inform you that Ms. Parmila told on 07/12/2016 that we will pay the charges for repair the set which is in the guarantee period. Its a matter of very shame that there is no changes in Ms. Parmila statement, same as earlier, why?

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES.

P.S.: We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to higher authorities for vindication of my right.

So, instruct the service center to solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Thanks

RAJESH ARORA
[protected]

On Wed, Dec 7, 2016 at 1:52 PM, rajesh arora wrote:


JOB SHEET NO. :[protected] dt. 07/12/2016

Kindly do the positively action immediate, i.e, repair the fault WITHOUT ANY CHARGES, as already discussed.

Thanks


RAJESH ARORA
[protected]

This is regarding the Samsung mobile phone that I’ve submitted on 4th November’16 on your service center located in Sector-3, Noida ( HCL Services Limited, D-1 ) and still I’m waiting for my mobile.

I’m trying to reach you on your given number [protected] but It is not getting contacted. So what should I do ?.

Bill Number : [protected]

Last time I’ve spoken with one your executive and he has updated me that my replacement request has been confirm and I’ll get new replacement mobile within max 10-15 days but I haven’t received any call from your side or neither your given number is contactable.

Executive committed me that I'll get my product by Tuesday maximum but again they are repeating the same thing that it will some time and they are not even giving me the exact time for the same.

So please help me out for getting my mobile or refund.

I have talked in your customer care number[protected] and executive is not really helping me out as I was telling him to transfer my call to any senior but he is telling that there is no senior.

And I want my refund or replacement asap.

On 23rd of October, the fridge stopped working. I called a Samsung service centre. They advised me to defrost the fridge and clean it a couple of hours later. So, I did and restarted it. But it didn’t cool. On the 25th, Samsung service men came to check the fridge and said that the gas was over. Following which on the 26th, they replaced my gas for Rs 2678/-. It worked but the cooling wasn’t impactful. On the 30th October, it stopped functioning again and I placed a complaint again. Between them and now, people from the service centre have come at least 5 times and nothing has worked. Two of the people we have been consulting this is (Asain –[protected] and Mohana –[protected]

Engineers visited us three different days
1. They came and checked it, concluding that he will send the necessary person for the job.
2. They bought gas and charged the fridge, but said that the gas would not be useful since the gas from the fridge was leaking and would visit again.
3. The service person (P.Krishnamurthy) on 9th November brought another cylinder of gas and tried to fix the fridge again, but also concluded nothing could be done on the challan and that we could inform the higher authorities about this in fixable problem.

On 16th November, I mailed Mona([protected]@partnersamsung.com) with the bill and fridge details. Following this, I spoke to the team leader (Bhisanh Kumar), who said he would look into the matter but there was nothing that could be done from his side. The following day, on our follow ups, we were given to understand that we would be given 30% of the MRP of the fridge within 21 days at the latest. Till date, we keep following up from our end with the service centre since we can’t buy a new one or replace or get rid of this old fridge. Multiple occasions have passed where food has been spoiled, we lived through the cyclone with no food stored, we now have festivals coming and we will not be able to store anything.

We keep getting all sorts of false hope. Now that we remind them, they’re indifferent and no longer speak with any understanding or concern which is horrible cause the fridge (RSA2NQP1/XTC) we picked up is one of Samsung’s finest or at least was at that time.

Refrigerator model no- RT28K3343D2, purchased on 10.12.2016. On 18.12.16 I complained for the defect, on 19.12.16 a person came but issue not resolved, on 20.12.16 again an engineer came worked for 2hours, but defect not resolved, engineer said product is defective and cannot be repaired. Now I am very much worried that wether I have been cheated by Samsung, because within 7 days of installation of my fridge, compressor is found defective and the representative of Samsung is telling that it cannot be repaired. Please help me as I am feeling cheated. I had very much faith on Samsung but now disappointed.