Samsung India Complaints & Reviews

Dear Sir/Madam i purchase Samsung j-2(6) on 20/09/2016 bt only three monts phone is burning.service centre care not give good response, they told phone display not destroy through burning.bt phone is damage by burning itself.battry n backpanel have hole of burning.i attach bill scan copy.
please do the need full .

Thanking you
Neeraj Dewli
[protected]

FINAL- REMINDER

P.S.: IN WARANTY PERIOD, SAMSUNG REFUSED TO PROVIDE THE SERVICE OF MOBILE WITH NO CHARGES, We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to CONSUMER COURT for vindication of my right.

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Madam,

Followings discrepancies have been found in the services of SAMSUNG:-

1.Personally visit by VERY SENIOR CITIZEN walked from a long distance in this winter season on dated 05/12/16 at HCL – Janak Puri service centre, they refused to service the set under the warranty period to solve the problem in software which was already informed to Ms.Parmila on the same day.

2. Call received on 06/12/16 by Mr. Anil and Ms. Parmila from the company on dated 07/12/2016 for again visit to service centre on assurance that matter will be positively re-solve on getting the approval from the MANAGEMENT, the same old person again visited on 07/12/16 for submit the set at service centre.

3.Regret to inform you that Ms. Parmila told on 07/12/2016 that we will pay the charges for repair the set which is in the guarantee period. Its a matter of very shame that there is no changes in Ms. Parmila statement, same as earlier, why?

So, solve the pending matter for repair of my mobile WITHOUT ANY CHARGES.

P.S.: We are suffering physical and mental agony and harassment due to irresponsible and negligence in the service of SAMSUNG, which could not be compensated in the terms of money, so look into this matter seriously, otherwise I will compelled to forward this matter to higher authorities for vindication of my right.

So, instruct the service center to solve the pending matter for repair of my mobile WITHOUT ANY CHARGES immediate.

Thanks

RAJESH ARORA
[protected]

On Wed, Dec 7, 2016 at 1:52 PM, rajesh arora wrote:


JOB SHEET NO. :[protected] dt. 07/12/2016

Kindly do the positively action immediate, i.e, repair the fault WITHOUT ANY CHARGES, as already discussed.

Thanks


RAJESH ARORA
[protected]

This is regarding the Samsung mobile phone that I’ve submitted on 4th November’16 on your service center located in Sector-3, Noida ( HCL Services Limited, D-1 ) and still I’m waiting for my mobile.

I’m trying to reach you on your given number [protected] but It is not getting contacted. So what should I do ?.

Bill Number : [protected]

Last time I’ve spoken with one your executive and he has updated me that my replacement request has been confirm and I’ll get new replacement mobile within max 10-15 days but I haven’t received any call from your side or neither your given number is contactable.

Executive committed me that I'll get my product by Tuesday maximum but again they are repeating the same thing that it will some time and they are not even giving me the exact time for the same.

So please help me out for getting my mobile or refund.

I have talked in your customer care number[protected] and executive is not really helping me out as I was telling him to transfer my call to any senior but he is telling that there is no senior.

And I want my refund or replacement asap.

On 23rd of October, the fridge stopped working. I called a Samsung service centre. They advised me to defrost the fridge and clean it a couple of hours later. So, I did and restarted it. But it didn’t cool. On the 25th, Samsung service men came to check the fridge and said that the gas was over. Following which on the 26th, they replaced my gas for Rs 2678/-. It worked but the cooling wasn’t impactful. On the 30th October, it stopped functioning again and I placed a complaint again. Between them and now, people from the service centre have come at least 5 times and nothing has worked. Two of the people we have been consulting this is (Asain –[protected] and Mohana –[protected]

Engineers visited us three different days
1. They came and checked it, concluding that he will send the necessary person for the job.
2. They bought gas and charged the fridge, but said that the gas would not be useful since the gas from the fridge was leaking and would visit again.
3. The service person (P.Krishnamurthy) on 9th November brought another cylinder of gas and tried to fix the fridge again, but also concluded nothing could be done on the challan and that we could inform the higher authorities about this in fixable problem.

On 16th November, I mailed Mona([protected]@partnersamsung.com) with the bill and fridge details. Following this, I spoke to the team leader (Bhisanh Kumar), who said he would look into the matter but there was nothing that could be done from his side. The following day, on our follow ups, we were given to understand that we would be given 30% of the MRP of the fridge within 21 days at the latest. Till date, we keep following up from our end with the service centre since we can’t buy a new one or replace or get rid of this old fridge. Multiple occasions have passed where food has been spoiled, we lived through the cyclone with no food stored, we now have festivals coming and we will not be able to store anything.

We keep getting all sorts of false hope. Now that we remind them, they’re indifferent and no longer speak with any understanding or concern which is horrible cause the fridge (RSA2NQP1/XTC) we picked up is one of Samsung’s finest or at least was at that time.

Refrigerator model no- RT28K3343D2, purchased on 10.12.2016. On 18.12.16 I complained for the defect, on 19.12.16 a person came but issue not resolved, on 20.12.16 again an engineer came worked for 2hours, but defect not resolved, engineer said product is defective and cannot be repaired. Now I am very much worried that wether I have been cheated by Samsung, because within 7 days of installation of my fridge, compressor is found defective and the representative of Samsung is telling that it cannot be repaired. Please help me as I am feeling cheated. I had very much faith on Samsung but now disappointed.

My washing machine top loader WA78K1/XTL's PCB got spoil. The part is no longer manufactured and is not available in Shillong or Guwahati Samsung service centres. But in Guwahati Service Centre they showed me in the computer that it cost Rs. 1999 and with service charge comes to about Rs. 3000/-

I went to West Bengal and in Samsung service centre HAKIMPARA the part was available. But, THOSE FRAUD, CHEAT SAMSUNG STAFFS are selling it at Rs. 4800/- plus service charge. In Jalpaiguri Samsung Service Centre, Natun Para the Samsung fraudsters are selling the same for even more, at Rs. 6800/-

Samsung India must take responsibility and STOP PRACTICING THIS UNETHICAL CHEATING BUSINESS. You first cannot stop manufacturing a part in less than 10 years after selling an item. Even if you do, the few spare parts available at Service Centres CANNOT BE SOLD AT A PREMIUM beyond the manufacturing cost. This is a fit case of consumer case.

Visiting serv.cntr.for remote replac.first given the remote.then told order is of someone else.
1.y responsible person not seated.
2.when rcvd order should be highlight on syst.
3.ppl in serv cntr.giving excuses.not accept.wat sugg.given.
4.is this the samsung we expect.
5.highly oppressed by u're ppl.
6.being n prestious organisation ?u'rs people.

I am sandeep bhardwaj. i put up in delhi and i wanna tell you about samsung service center bharat

comunication which is located near durgapuri shahdara this is the add a 245, durgapuri extn.100 futa

Shahdara, Delhi 110032.
so this is the story i wanna share with everyone about samsung service center. my friend rohit visit

samsung service center beacuse his mobile j7 giving him problem.problem was that his mobile was

unloking itself automatically and unfortunately it was out of warranty. so service center excutive

told him to replace the the pcb board of mobile and the amout will be around 5700 around something. my

friend says yes and after that he collect the mobile and the old pcb but he was facing the same

problem.problem was not resolved by replacing the pcb board then excutive told him to replace the

display and the amount will be around 4000 somthing then my friend discuss this matter to me. then i

came in the story and visit the service center and discuss this matter to the team leader i think and

ask for the refund of pcb amout beacause you are going to laugh they didn't check the mobile properly

and change the pcb. the real problem was in the back flip cover magnet i request to excutive to replace

the new pcb with old one and mobile doesn't have any problem beacause they are just sitting for the

money. they are telling me i am not elgibile for the refund

customer name rohit
my name sandeep bhardwaj
my contact no. [protected]
claim no[protected]

I have a purchased Samsung j7 in march 2016 but unfortunately mobile displayed has black after a hanging on[protected]. as per guarantee of Samsung should be changed of display but customer care told me that your display has broken. but I assure you sir the display is not broken from my end. your service machine unable to understand of problem and judge . So please suggest me that how to solve the problem other wise I will go to court against your Samsung mobile company.

Saala chutiya bananeka company hai. jabse cell liya hai tabse constmer care jaa hi raha hu. ther is still 6 months warranty left. but zero costomer satisfaction. bloody screw your samsung company. no use at all. apple is best. you call Note 5 a Premium phone. but i found nothing like that. till now i hav faced display problem. charging port problem.motherboard problem.nd now battry draining problem. which is still not solved.i lost my job due to running behind this bull shot costomer care centre again n again.
as per ua saying premiuim phone should be serviced and returned back in 48 hours. youll tkae 15 days but still problem not solved. wow bravo.
i am complaining about samsung costomer service centre located at lal baug Hila tower mumbai. and plz take strick actions as ull cant repair the handset so i hope this much could be your cup of tea that ull can at least yell on your workers.

I bought Samsung J7 2016 by Amazon. in one month before. but it is not working still from a week. To resolve this problem I had contact to the customer Care of Amazon. He said that I have to contact Samsung service center of my city. So I contacted Samsung service center, because it is in guarantee period, but he is saying its touch pad is not working and he is demanding Rupees 6000/- to repair this problem.
Please help me sir, I bought this mobile in Rupees 16, 199/- and again I have to pay 6000 Rupees.Why Sir? Is the 16200 Rupees of mobile will work only for one month.? Please help me and contact me as soon as possible. I will be thankful to you.

Only one month before I bought the Samsung J7 smartphone through Amazon. Now It is not working.Blue lines appearing on the phone and phone is not working.When I called the Amazon's customer care to help, then they said that I have to take help from Gulbarga Samsung service center.When I go to Samsung service center Gulbarga, they are demanding me for Rupee 6000/-, otherwise they will not repair the mobile.
What should I do, Only one month before I bought it, and it is in guarantee period.
Please solve my problem soon and soon.
I will be thankful to you.

I vistited samsung care centre before a month for reparing my fon. They said displays are short so vist aftr 15 days. After 15 days they said same yet short. Finally after a month they took my fon for repare now more than 10 days passed i didnt receved any coll from care centre..
Before 2 months my friend submitted his phone at care centre for the same purpose. He got solution in 24 hours so its requsted kindly solve my problem as soon as possible, because its really too long time to repare a display in 10 days ...i think asembling a new device took too less time as they take in repare ... bill no. [protected]...

I purchased samsung mobile j2 6 2016 model on 16 nov 16. screen broken due to my mistake and i apporach to samsung service centre silchar on 12 dec 16 and his contact no is[protected] my job sheet no is [protected] . he commet to deliver the item with 7 days mens till 19 dec 16 it should deliver but neither deliver the items nor giving proper date service centre taken sevice cost 70 % in advance( total repair cost is Rs 5055) .Samsung support officer talk with service center as well as with me on conference. with conversation I
found customer is totally loser in this act because service centre
was telling Samsung GM not providing spare part ultimately mobile
became useless and repair cost is also wastage . and no body is taking
responsibility. ultemately my handset is under warranty.
plz either repair on time or provide new mobile on this aspect.
with regards...

Hi i had bought a new samsung galaxy j7 on[protected]. I got so many problems with initially my charger adapter didn't worked i had been to samsung service center in west tambaram, chennai. Recently my headset was not working, i had given for a service on saturday[protected] they said they will return on monday but after being there they still saying it is not solved. Causing me a mental harassment and trouble where i need to travel so much time for the service center. I need my mobile immediately. Please do take necessary action asap.

Samsung service centre
Address: no.109-a, 1st floor, svs complex, siva sanmugam street, west tambaram, near thillai building, chennai, tamil nadu 600045

I am facing issue in my new mobile J7, which i bought recently 04 month back and i am very dissatisfied with the response what i get from your registered service center which is situated at M.P Nagar Bhopal.

Please do provided me solution of my problem because i am big fan of samsung brand and dont want to loose my faith on brand.

Do the needful.

Mairaj khan :- [protected]

I am regular user of Samsung products .On 19.12.15, I purchased mobile battery from m/s Mobile wala, Govind nagar Kanpur at 13.58hrs. 18.12. 16 bieng Sunday, l went to lodge a complaint at your authorised service at Aliganj Lucknow today i, e 19.12.16 at 11.30hrs. l was told that guarentee is over on 18th and the complaint was not entertained.Kindly look into the matter and do the needful.
Abhinav Mathur,
129, Ravindra garden, Aliganj Lucknow.
mob.[protected]
mail, [protected]@gmail.com

I have purchase my galaxy j7 on 13 april 2016 and my phone get off automatically again and again. Our nearby service center changed the screen after that same problem occures. The employ of samsung care has been updating my phone since last 2 days. Becouse of all this i'm facing many problems. Please sort out the problem. Looking forward to your quick action. My complain bill number [protected]. I will happy if you replace my phone. I have to buy your another samsung model. Your employ tells us that your will be replace if you want. Please replace my phone

I have purchased samsung galaxy on nxt from flipkart on 29 oct 2016 . on 10th dec 2016 it suddenly stopped working. there was a message that was coming of operating system and i know it was an software issue. i went to samsung service centre in noida on 13 dec 2016 and they kept my mobile for a day and told me that there is moisture in my phone and mother board needs to be changed and it will cost 8800rs. i know that there is no such single incident that liquid went into the mobile and they are telling lie just to earn money. i am using mobile phone from last 10 years and used different brands like sony, nokia, micromax, lenovo and never faced this type of problem. and i am really disappointed with the mobile and now with the service centre. i request to kindly help me and get my mobile repaired with no extra cost.

Purchased samsung galaxy j7 - 6 on 15/11/16 but within 25 days after purchase, receiver is malfunctioning.

logded complaint with samsung service centre on 17/12/16 with bill no - [protected], sr no - rz8ha0y5nnk([protected])

reply received from service centre - to wait for 20 days

extreamlely suprised that a standard company set has malfunctioned within 20 days of purchase mover over the local samsung servive centre has no immediate response.

hope my problem is addressed immediiately bearing the reputation of SAMSUNG

CONTACT NO - [protected]