Samsung India Complaints & Reviews

I had bought my phone on 8/11/16. Activated on 18/11/16 but display disapeared after 12 days. My screen is scratchless but the service center does not want to open & see the phone if there is some manufacturing defect they simpky say it must have fallen but cannot support the view as there are no dents. Still they say there are other ways i must have damaged the phone. They have been just trying to say that we must have damaged the phone by any means but by what means we ask they have no answer.. They show even the slighest mark on the back which comes when u place ur phone on the table, the show some marks of the phone which we keep on the car stand on 4 corners evenly but cannot show any dent but still do not want to change the screen. Its been 10 days now customer support always says the service center should open the phone but servicevcenter does not want to open says we would charge for screen.. Really haressing

I requested for service for broken display on 20.10.2016 it is a new mobile but fall down unfortunately they said physical damage will not cover warranty i accepted that it's my mistake. I bought this phone for rs 13410 during flipkart promotion offer service centre told me to provide identity card and bank book xerox and they told we will order the display if parts not available we will refund half money except display price, i told that i bought in offer price so i don't need refund if original display not available inform me i will collect phone and try outside for 2nd quality display but after 1 month they saying you will be refunded during this one month they didn't even call one time but i called them 8 times they said we ordered for parts under process but now they saying you will refunded without consulting customer how they make discussion on their own i can't buy this mobile now at same price so i asked for my mobile they saying not that option available you should only collect money they are forcing me to get money so please help me sir i need my mobile back or alternate new mobile i will also pay for display so please help me sir kindly. I attaching my purchase bill and service sheet with it.

My phone has a board issue and change in the service center. After the service there is a headset issue only hearing there is a mic problem using headset. Lot of times iam going to the service center and that problem was not resolved. I bought this phone about six months only please replace the phone or resolve my complaint
Service very poor
Please replace another phone
Also change the headset port in the samsung service center kazhakoottam and no change

Washing machine had got an issue and these customer service people don't help at all. They don't book a service person at all. They are highly rude and not of any help. They don't care about customers and keep pissing people off.if It is difficult for a patient person to handle, how do you think that other elder generation can handle your stupid workforce

Worst service till date...
I purchased samsung tv
Model :ps51f5500arlxl on 10/10/2013. As per your customer support i also extended the warranty of my tv further for 3 years from 10/10/2014 to 9/10/2017.
But recently my tv caused accidental damage which involved changing of display panel. I am ready to pay for that. I booked complain on 9/11/2016. As my complain processed, your representative from pune told me that samsung doesn't have display panel of tv available with them, so he proposed me a silly offer.
I asked simple question what if instead of accidental damage it was the case of sudden damage in the machine itself. I still had warranty what would you do at that time?
Now tell me is it my fault that your company doesn't have display panel i want. If you have manufactured the tv it's your duty to make its parts available to people. If you can't provide me the part, you were not supposed to give me warranty in first place
I have already complained about it to service centre, ceo, everyone but in return i got nothing. Only few calls regarding worst deals.

Respected Sir
With due regards this is to inform you that I Vivek Arora bought SAMSUNG A9 PRO on 4th december 2016
and same day started facing issue of overheating and r
ed dot besides message icon from 5th December. Went to LAXMI NAGAR SERVICE CENTRE on the same got the problem rectified by upgrading the software as said by customer care Executive. Still tge problem persist, I approacged again to your service centre and they kept my phone the slip issued to ke stated only red dot problem not the heating of the set. The phone is with your authority.
The concern is not assuring that this problem will not happen again.
Kindly replace the hand set as i have faced issues in the beginning of the purchase and iam not assure about the life of the handset.

Please consider this on priority.
As iam facing problem without phone..

Thnx ®ards .
Vivek arora
[protected]@gmail.com
[protected]
[protected]

Dear Team
i have given my Mobile phone for warranty repairs at Smart Tele Services, Opp Nirmala Convent, Vijaywada, Job Order Number 11593 dated 21/11/2016.
Its been 20 days till today and every time i go to repair centre / call them they claim that spare part ( SCREEN DISPLAY ) is about to come from Noida
in case my understanding is right Noida is in India and should take appx 5-7 days to supply the part
For 21 days the mobile phone is kept under repair causing severe hard ships to me, i would like to Urge samsung to refund my amount with compensation as your team has failed to deliver timely services
[protected], gururaj joshi

I bought the S7 edge on 3rd October and from the first day itself the home button was a bit loose. Half the time when I used to press the home screen it didn't register.
Then after 3 days my phone fell from the bed which is barely 2 feet from the ground and the glass near the home button broke. The S7 edge has Gorilla Glass 4 which should not break so easily. My phone had a manufacturing defect which I plede Samsung to acknowledge and do the necessary.
Thank you

Sir, I have purchased Samsung Galaxy On7 8 months ago. Recently I inserted otg cable into mobile and phone gets switchoff . I charged it but it doesn't charge. I brought this phone to Samsung service center in Srinagar namely (Adil Electronics). They told me that it's out of warranty by telling me some excuses. Kindly look into matter.

Name: Waseem Ahmad
Address: Kulgam
Contact number: [protected], [protected]

I had purchased a Samsung 07 Mobile Phone Last year, Attached is the receipt of the same.

This phone was stolen from me while I was boarding the bus today Morning.

The IMEI No is [protected].

Request you to Kindly arrange to block this IMEI no and prevent the misuse of my mobile.

Kindly acknowledge and oblige by doing the needful.

Looking forward for a favorable action from your end.

I bought samsung galaxy s6 from Chikmagalur where i live. Last week on 4th December 2016, I had gone to Mysuru on work and at night I realised I could not charge my phone. I could not insert charging wire's pin to phone's slot. Next morning i.e., on 5th December 2016 around 10.30 am, I went to K.D. Road Mysuru and went to a samsung retailer shop named New Fonearena, owner name Hemanth Kumar H. whose mobile no. is [protected]. He looked at the phone slot and said the pin inside phone's charging slot is broken and fallen off. I asked about location of samsung service center. He told me to go to Kuvempu Nagar, told me directrions and (PLS NOTE THE NEXT), gave me his visiting card (that's how i know his details now) and told me to show it in the center and only if i tell them he recommended, they will repair soon. I went to Kuvempu Nagar service center by auto. A middle aged man was there. Around 11.30 am. I showed him card. He looked at my mobile and said the same thing - "the charging pin inside the slot was broken off; it had to be replaced; as I did not carry my purchase bill i won't have warranty ; it won't get warranty as it was physical damage; the whole mobile phone had to be opened in order to repair it". I agreed to pay and said i want it repaired immediately. He said it will take at least one day and that I had to leave the mobile with him. I refused as I had to go back to Chikmagalur in the afternoon and came out. On my way to Chikmagalur, I went to Samsung Service Center at Hassan. There were many staff members working (courteous). I showed the mobile to a young boy there. He looked at it and immediately with the help of a pin removed the dust which was stuck and had solidified inside the slot (the previous day) which prevented the charging wire to go inside. SO SIMPLE. THAT'S IT. He did not charge, gave a smile and we returned.
NOW : i[censored] have not understood what my complaint is about : it's about the Forearena shop guy on K.D. Road and the guy at Kuvempu Nagar service center. Why both could not see the dust? Why the Fonearena man gave me his card and insisted upon showing it in service center? Why the person at Kuvempunagar service center said the same thing about my mobile and asked to leave it overnight, why couldn't he see the dust; why did he lie????? HOW MUCH COMMISSION WILL THE SERVICE CENTER GUY WILL GIVE THE RETAILER FONEARENA GUY (either for enabling to make a big service/repair bill or worse - removing important parts from inside and selling off)?
Kindly look into this matter.
Regards
Arun, Chikmagalur

Sir,
my phone is updated by samsung care . After that the problem rises for volte voice calls . I connected to samsung care Hanumangarh . Tey don't solve the problem . I went three to four time there . Then also there is no answer for this . They updated the phone two times but the problem untill suffer. I have also concern with JIO4G company . They have said that the network of sim card is properly working. the problem is inside the phone . so, kindly resolve my problem as soon as possible. I am facing problem to use JIO for making voice calls .

Since my last reply, I have not receive any solution for my Samsung mobiles which are now only a toy for me and all loss of my hard earned money. I have tried to talk to your customer care numbers but all the extension numbers are invalid. Finally, I have connected to a number and talked to samsung executive Ms. Shruti during 13:13 hrs to 14:13 hrs today and she has informed me that she has no solution at present and connected me to the her higher authority Mr. Ramesh Kumar but no solution provided. At Sansung gallery also they have informed me that my mobiles can be repaired once mother board will be available. Is this the way Samsung is cheating the customers. While selling the product lots of promises are made and all are to make customer full which one understand after his/her mobile set gets damaged after purchase within 4 months. Now after all my requests and pledge I hereby wants to inform you that I don't want any repair I simply want replacement of my product with the new one at the earliest. Since I am going to outside the city today I have to purchase a new mobile once again with my own money with extra cost. This is for your information and action that I will be returned by 15th of this month and after that I will directly put the complaint with Consumer Court and there the matter will be taken care by them with Samsung and also I will Tweet/Facebook/Whatsapp the worst scenario of Samsung support and its products quality and also the loss of money for purchasing Samsung mobile.
Further most, it is also to be mentioned that within a period of 4-5 months I have purchased 3 handsets of Samsung and all are waste of money and now I am begging like a beggar in front of Samsung India for repair of my new handsets which Samsung India is incapable to repair and wasting my time and money as well. I hereby declare that either Samsung should replace my damaged handsets with the new one or else refund/compensate my money for all the sets in full. If either of the things are not done, I will take the matter to Consumer Court and provide all relevant documents to them as and when required since I have all the bills for the handsets purchased.
The request bill numbers given at Samsung gallery are as follows:- [protected]/[protected] and documents attached for reference. Please look into the matter and resolve within the stipulated period as mentioned in the mail, failing to do so will be taken into action legally through Consumer Court only.

I am extremely dissipated to see the product back at back door steps. after the cancellation and refund initiation being confirmed by Samsung India eStore.

Purchase Date: October 25 th, Note 4 battery, money deducted--- website has shown error message --- retried to order ---- money deducted again---- error message shown again.
After half an hour received mail that both orders are Confirm...[protected],[protected]

October 25: Contacted the care and asked for cancellation of both the products. They advised to send mail from official mail. The same was done.

October 27: Request was Ignored and Items shipped. Contacted the care again. They told not to worry. Refuse the delivery. Once the packets are back the amount will be refunded.

November 4th or 5th: Both items arrived and as advised the delivery was not accepted.

November 10th: Followed up with care they have no idea of the status.

November 11th: Refund received for 1 order, No refund received thereafter.

Yesterday I got to know one packet is delivered back again to security sometime last week (not even to home).

Cancellation request has been acknowledged and confirmed by Samsung India eStore for both the orders[protected],[protected].
Then again this nuisance has happened. Product is delivered 2nd time without any call and consent from my side. They have no clue about the status as well. The website is showing both orders as completed.

I have clearly requested for cancellation from day 1. But all requests have been ignored.
I have been assured a call back several time but nothing has been done.
Please help me get my refund.

Regards,
Aniket Verma
[protected]

Dear Sir/Madam

One year ago, after quite research, I zeroed in on SAMSUNG GALAXY S5. This handset was highly recommended to me by my near and dear ones. Moreover, I have always been a SAMSUNG buyer. Prior to S5 I had Samsung Quarto. I thoroughly enjoyed my Kinship with SAMSUNG but unfortunately the Galaxy S5 forced me to think otherwise.

Sir, In December 2015 I bought S5 from FLIPKART. After receiving the phone, on the very next day its software misbehaved. I took my phone to the authorised Samsung service station (SAMSUNG MOBILE SERVICE CENTER – MAIN MARKET, FOUNTAIN CHOWK. KIRAN MOBILE CARE, Address: Shop No.4-5, 1st Floor, Main Market, Fountain Chowk, 141001.City: Ludhiana, Punjab, ) and they updated software of my phone. The phone worked well for a few months but after sometime, it again started misbehaving. I again took my Phone to the service station and once again they updated the software. Anyhow, the phone started working well but only for sometime. Third time, I had to go once again to the service station to get my phone checked. And Once again they did the same, updated the software. Sir I ask you, for how many times? Every time my data is erased, every time I have to update my personal data. It is really very disappointing that your service station people have not been able to fix the issue. They are perhaps ignorant as to what is the problem with my handset.

Anyhow, helplessly, I lived with the poor and third class services of your service station people. This is not just the end. Again my phone stopped working and once again I took it to the SAMSUNG service station. I lodged my concern, firmly, with them that time and again you update the software and after a few days the phone is again back to its dilapidated condition. This time they diagnosed the phone thoroughly and reached to the conclusion that there is some serious problem with the motherboard of the handset. Hence, it needs to be replaced and we will do the same.

Sir the whole case is in front of you. It took your otherwise intelligent and efficient SAMSUNG service people full one year to find out the real problem of the phone. Though I have Still doubt, that they have found the real problem.

Sir my warranty is ending on 12th December, 2016. I am really worried what after this?. I fear that my phone will still not work properly. When I asked your service station people that what if the phone again goes strange! Your service executive replied that if it again stopped working, we are not responsible for it.

Sir for the full one year I have been making rounds to SAMSUNG service station to find no good.

I humbly request you to look in to the matter personally and comfort me at the earliest. I further request you to replace my phone as I suffered a lot because of negligent and not caring attitude of your service station people. I can give you the difference if you could give me the higher MODEL of GALAXY Series.

Be charitable while looking in to my matter.

Waiting for a Positive reply

Most Humbly

DR RL Behl
[protected]@gmail.com
[protected]

P.S.

Phone : SAMSUNG GALAXY S5
IEMI Number :- 353295/06/188914/2

Dear Sir/Ma'am,
Good Morning,

This is to inform regarding the pathetic experience i had with Samsung Service Center (PRAYAG SERVICES, SWARGATE) in Pune.
I Had bought a Samsung Mobile J7 last year from Vijay Sale on 12/01/2016.
Last night the display suddenly fused automatically when i was surfing on the net something went wrong in the inside of the mobile as there was no physical damage outside the mobile. The mobile phone is still is in warranty period when i visited the service station the associate checked and rudely told that this is not a manufacturing defect and will be repaired on chargeable basis as the display has gone and they are asking for 4500/-.
I wouldn't have approached the service center & wasted my time from the office if it had happened in an incident.
Expecting revert as early as possible.

Below are the details of the purchase -

Customer Name - Kishan Kumar Singh
Address - SR.NO 53/3 KRISHNAI NAGAR, BT KAWADE ROAD, MUNDHWA PUNE 411036
MOB NO - [protected] / [protected]
MODEL NAME - SM-J700FZDINS
BILL NO - [protected]
DEALER NAME- VIJAY SALES
SERVICE CENTER CONTACT DATE - 05/12/16

Please accord your attention as i am complaing with in the warrenty period and expecting my phone should be repaired.

You are kindly requested to look into the matter on urgent basis and do the needful please.

Best Regards,
Kishan Singh

Bought Samsung SM-B110E/D on 25/05/2016.Now two mobile ports not sukpporting SIM.bad reply from dealer.v very very bad response from dealer. Samsung service centre reject the phone .urgently give a solution from the service centre.samsung service centers are very very careless response.please solve my phone problem or replace the phone urgently. Help me

Sir, as I have purchased new refrigerator in april 2015.since then, there has been a problem of non cooling three times. first in warranty period i.e.nov.2015. then in june 2016, again there was a problem of non cooling. now again in December 2016, there is a problem of non cooling.
in a short period of 1 and a half year, my new refrigerator has been faced technical problems three times..a new refrigerator, I have been paying a good amount for repairing . i have already talked to samsung custumer care executives. now I request you to solve this problem by replacing it.
details-

dealer name- SARGAM ELECRONICS, Karol Bagh.delhi
SAMSUNG FF RT-33JSRZESP ON 04/04/2015

party details-

GANPATI ADD CORP
kapilbhadana.[protected]@gmail.com
contact n0. [protected]

LED 3D TV(46inch) was brought in Saudi Arabia in the month of September 2015.The electronic item malfunctioned in the month of august 2016. We complained to local customer care and some workers were to sent to see what the problem was.But no one was able to provide the solution and seems like every one is behind the money.After their visit the condition of television became worst.People who are sent to look after the problem doesn't understand the problem but they act like they know how to solve it.They just play for sometime with the settings in TV and walk away.We never expected such a worst response from such a reputed company.We are highly disappointed.It would be better if some solution is given for us.

Rail Wheel Factory Yelhanka Bangalore Karnataka has received one 32"TV from KUNDAN ELECTRONICS BANGALORE in the month of November 2016 but after installing TV the doubt is about clarity of TV even after connecting HD channels in HDMI 1 port.Already spoken to customer care and follow the procedure about settings but after settings also clarity is not much again call to customer care but wouldn't get proper support.Please arrange Service Engineer to check the matter.