Samsung India Complaints & Reviews

I am extremely dissipated to see the product back at back door steps. after the cancellation and refund initiation being confirmed by Samsung India eStore.

Purchase Date: October 25 th, Note 4 battery, money deducted--- website has shown error message --- retried to order ---- money deducted again---- error message shown again.
After half an hour received mail that both orders are Confirm...[protected],[protected]

October 25: Contacted the care and asked for cancellation of both the products. They advised to send mail from official mail. The same was done.

October 27: Request was Ignored and Items shipped. Contacted the care again. They told not to worry. Refuse the delivery. Once the packets are back the amount will be refunded.

November 4th or 5th: Both items arrived and as advised the delivery was not accepted.

November 10th: Followed up with care they have no idea of the status.

November 11th: Refund received for 1 order, No refund received thereafter.

Yesterday I got to know one packet is delivered back again to security sometime last week (not even to home).

Cancellation request has been acknowledged and confirmed by Samsung India eStore for both the orders[protected],[protected].
Then again this nuisance has happened. Product is delivered 2nd time without any call and consent from my side. They have no clue about the status as well. The website is showing both orders as completed.

I have clearly requested for cancellation from day 1. But all requests have been ignored.
I have been assured a call back several time but nothing has been done.
Please help me get my refund.

Regards,
Aniket Verma
[protected]

Dear Sir/Madam

One year ago, after quite research, I zeroed in on SAMSUNG GALAXY S5. This handset was highly recommended to me by my near and dear ones. Moreover, I have always been a SAMSUNG buyer. Prior to S5 I had Samsung Quarto. I thoroughly enjoyed my Kinship with SAMSUNG but unfortunately the Galaxy S5 forced me to think otherwise.

Sir, In December 2015 I bought S5 from FLIPKART. After receiving the phone, on the very next day its software misbehaved. I took my phone to the authorised Samsung service station (SAMSUNG MOBILE SERVICE CENTER – MAIN MARKET, FOUNTAIN CHOWK. KIRAN MOBILE CARE, Address: Shop No.4-5, 1st Floor, Main Market, Fountain Chowk, 141001.City: Ludhiana, Punjab, ) and they updated software of my phone. The phone worked well for a few months but after sometime, it again started misbehaving. I again took my Phone to the service station and once again they updated the software. Anyhow, the phone started working well but only for sometime. Third time, I had to go once again to the service station to get my phone checked. And Once again they did the same, updated the software. Sir I ask you, for how many times? Every time my data is erased, every time I have to update my personal data. It is really very disappointing that your service station people have not been able to fix the issue. They are perhaps ignorant as to what is the problem with my handset.

Anyhow, helplessly, I lived with the poor and third class services of your service station people. This is not just the end. Again my phone stopped working and once again I took it to the SAMSUNG service station. I lodged my concern, firmly, with them that time and again you update the software and after a few days the phone is again back to its dilapidated condition. This time they diagnosed the phone thoroughly and reached to the conclusion that there is some serious problem with the motherboard of the handset. Hence, it needs to be replaced and we will do the same.

Sir the whole case is in front of you. It took your otherwise intelligent and efficient SAMSUNG service people full one year to find out the real problem of the phone. Though I have Still doubt, that they have found the real problem.

Sir my warranty is ending on 12th December, 2016. I am really worried what after this?. I fear that my phone will still not work properly. When I asked your service station people that what if the phone again goes strange! Your service executive replied that if it again stopped working, we are not responsible for it.

Sir for the full one year I have been making rounds to SAMSUNG service station to find no good.

I humbly request you to look in to the matter personally and comfort me at the earliest. I further request you to replace my phone as I suffered a lot because of negligent and not caring attitude of your service station people. I can give you the difference if you could give me the higher MODEL of GALAXY Series.

Be charitable while looking in to my matter.

Waiting for a Positive reply

Most Humbly

DR RL Behl
[protected]@gmail.com
[protected]

P.S.

Phone : SAMSUNG GALAXY S5
IEMI Number :- 353295/06/188914/2

Dear Sir/Ma'am,
Good Morning,

This is to inform regarding the pathetic experience i had with Samsung Service Center (PRAYAG SERVICES, SWARGATE) in Pune.
I Had bought a Samsung Mobile J7 last year from Vijay Sale on 12/01/2016.
Last night the display suddenly fused automatically when i was surfing on the net something went wrong in the inside of the mobile as there was no physical damage outside the mobile. The mobile phone is still is in warranty period when i visited the service station the associate checked and rudely told that this is not a manufacturing defect and will be repaired on chargeable basis as the display has gone and they are asking for 4500/-.
I wouldn't have approached the service center & wasted my time from the office if it had happened in an incident.
Expecting revert as early as possible.

Below are the details of the purchase -

Customer Name - Kishan Kumar Singh
Address - SR.NO 53/3 KRISHNAI NAGAR, BT KAWADE ROAD, MUNDHWA PUNE 411036
MOB NO - [protected] / [protected]
MODEL NAME - SM-J700FZDINS
BILL NO - [protected]
DEALER NAME- VIJAY SALES
SERVICE CENTER CONTACT DATE - 05/12/16

Please accord your attention as i am complaing with in the warrenty period and expecting my phone should be repaired.

You are kindly requested to look into the matter on urgent basis and do the needful please.

Best Regards,
Kishan Singh

Bought Samsung SM-B110E/D on 25/05/2016.Now two mobile ports not sukpporting SIM.bad reply from dealer.v very very bad response from dealer. Samsung service centre reject the phone .urgently give a solution from the service centre.samsung service centers are very very careless response.please solve my phone problem or replace the phone urgently. Help me

Sir, as I have purchased new refrigerator in april 2015.since then, there has been a problem of non cooling three times. first in warranty period i.e.nov.2015. then in june 2016, again there was a problem of non cooling. now again in December 2016, there is a problem of non cooling.
in a short period of 1 and a half year, my new refrigerator has been faced technical problems three times..a new refrigerator, I have been paying a good amount for repairing . i have already talked to samsung custumer care executives. now I request you to solve this problem by replacing it.
details-

dealer name- SARGAM ELECRONICS, Karol Bagh.delhi
SAMSUNG FF RT-33JSRZESP ON 04/04/2015

party details-

GANPATI ADD CORP
kapilbhadana.[protected]@gmail.com
contact n0. [protected]

LED 3D TV(46inch) was brought in Saudi Arabia in the month of September 2015.The electronic item malfunctioned in the month of august 2016. We complained to local customer care and some workers were to sent to see what the problem was.But no one was able to provide the solution and seems like every one is behind the money.After their visit the condition of television became worst.People who are sent to look after the problem doesn't understand the problem but they act like they know how to solve it.They just play for sometime with the settings in TV and walk away.We never expected such a worst response from such a reputed company.We are highly disappointed.It would be better if some solution is given for us.

Rail Wheel Factory Yelhanka Bangalore Karnataka has received one 32"TV from KUNDAN ELECTRONICS BANGALORE in the month of November 2016 but after installing TV the doubt is about clarity of TV even after connecting HD channels in HDMI 1 port.Already spoken to customer care and follow the procedure about settings but after settings also clarity is not much again call to customer care but wouldn't get proper support.Please arrange Service Engineer to check the matter.

I had a product complaint on A7 ( broken touch screen). As they could not provide replcement screen; they agreed to refund the amount and the same was sent to mevide cheque on HSBC.My account number was mentioned wrongly and as such i am unable to encash the cheque.
In spite of repeated reminders they are NOT yet given the corrected cheque.

In spite of escalating to their CEO its no avail.

Need expeditious settlement of my concern

Sir,

We have samsung SCX printer, it is not working properly. If any made any print out it was struck and giving big noise. we are very much bother about due to this printer compliant. We unable to find what's the problem whether it is cartridge problem nor printer problem. Hence we request you that please visit our premises and rectify the repair as early as posibble.

We have purchased a Samsung Mobile of Model No .A 500 Gold CE [protected] on dated.30.05.2016 from Cell Point (India) Pvt. Ltd., near SBH ATM, Visakhapatnam - 530016.

Suddenly Mobile display blank & not worked on dated.10.10.2016

[protected]st Complaint booked vide W.O/Complaint No. J 236 and claim no.[protected] - Service centre people committed & told us to be rectified within 18.10.2016.

On our call dated.18.10.2016 - No reply from our HO, and within one week will call you back

Again our call dated.25.10.2016 - Didn't get mail from our HO, and call you back to you on or before 31.10.2016

Again our call dated.31.10.2016 - Mobile spare parts to be get from Head Office again it will take more time i.e. 03.11.2016

on our call dated.03.11.2016 - SM A500GDS model stopped, hence spare parts are not manufacturing at present.

Hence Your Service Centre Person told us to please submit MOBILE and accessories along with all your original Invoice and complaint Bills to us then we will refund actual cost of mobile price to you within 15 days through Cheque.

On same day we have submitted all our original documents to your Vizag Samsung Service Centre against received Acknowledgement.

On our call 18.11.2016 - It will take some more time

On our call 25.11.2016 - didn't get any information i.e. approval from HO & call back to you within a week.

On our call 03.12.2016 - Not given proper response and exact details of our Refund amount and told that depends against on HO approval and nothing in our hands.

Above all discussions, samsung service centre not responded properly and meanwhile we have called Toll Free Number so many times nevertheless till date we are not getting any response at your end.

we have suffered financially and mentally from last 50 days, we felt there is no way to settle the matter so finally we are going to proceed Legally against you and samsung service centre and cell point.

This is for your information

With Regards,

B. VASUDEVA RAO
Mob : [protected]

Dear team,

I purchased a LED Tv in 2011 around Sep. In Oct 2016, it started giving me problem. The TV did the power recycling whenever I turned it on. I took it to the Service Center to get it checked. The engineer checked the TV, checked the part availability and asked for an advance of Rs 3000 for the same.

After waiting for 2 weeks, the engineer informs me that the part is in DNA status and will never be delivered. I have been following up with the customer service to get a proper resolution but have been disappointed by everyone.

Its almost 1.5 months since I dropped my TV at the service centre and sill there is no resolution provided to me.

Today, I got an SMS that my Case has been closed. This was done without even talking to me. Thats the level of service provided by the Customer Service Team.

I would like to get a proper resolution for my problem. It was a hugely expensive TV for me and you cannot tell me that only in 5 years, Samsung cannot support it. Its very unfair. It has been tormenting working with your customer service team. I am really frustrated right now and am really hoping to get a resolution from your end as soon as possible.

My ph caught fire and I threw that away. If I did anything wrong? Samsung kept my phone for 2 months and returned as it is. Really??????? Is it samsung??
It caught fire so Shall I use this same phone again??If it caught fire again you take guarantee of my life that nothing will happen to me?????
Your call center people tell me that I denied replacement. Samsung center says their backend team denied the replacement. Where should I go.
Shall I go to consumer court? or tweet this to Samsung Corporate office or post this on Facebook??? Or go to publish this in newspaper????
I need to know ASAP. Job card number is [protected]

PROBLEM - DISPLAY WAS BLINKING
it was said to me that within a week u will get ur mobile repaired or it will be exchange or refund money will be given.
than on 12th the said that on 11th November, 2016 they said that my mobile is approved for exchange and i will get my mobile within 15 working days . now it has been around a month i haven't got my mobile and they haven't approached for the same. every time i call in service center or contact center they ask to wait for 2 days . please do the needful as soon as possible .
thank you.

I have submitted the lcd broken mobile phone in samsung care garcha road, ballygune, koikata on 03.11.2016 having bill no.[protected]. Yet now no respond from the samsung care. The employee named pooja kapoor told me that that i will get the phone within 2 weeks but the same period has been elapsed, and now over phone she told that she has left the job and when i called in the office, the same is not receiving the call. The bill amount was rs.8300/- and advance amount paid by me is rs.300/- so please look into the matter and reply as soon as possible.

I purchased a Panel LED TV 81 cm. last year for Rs. 27, 000/- (approx) -refer attached bill. Now guarantee is over, after that I noticed horizontal lines on screen and it seems to increase in number gradually. I am surprised to see this issue happened just after guarantee over. I don't expect this from Samsung such a reputed product. I have suspect on quality of product or manufacturing issue from your end. What is the solution for the issue? What is the life of product? Request you to exchange the product or repair it.

BR
Rincy Susan Shine
[protected]/[protected]

I am including my problem with my device also so that if you get connected to customer care please forward it to them.

Yesterday i, e; 5 Dec 2016 i received my s7edge after 5 days from samsung service centre agra because the sound coming out from earpiece is broken and blurred so i repaired it from there.Things are going fine but i recently discovered that the sound coming from primary speaker is different. Earlier whenever i blocked the speaker opening there is very little sound coming out that is because of IP68 rating but now when i block my speaker i can feel the back panel vibrating and now sound is coming from back panel whenever i block the speaker. But if i press the back panel the sound goes down not exactly as it is earlier but reduced very much. I hope that you guys look into this matter because i am not satisfied with the work they done. Even the back have lots of scratches but thanks to the lamination it saved it alot. They even told me they take good care of smartphones but after this i don't think they really mean it. My smartphone doesn't even completed 2 months but thanks to samsung its behaving like year older.
I tried to connect with you guys through your customer care portal but the page is keep saying invalid email address. I even make new gmail account with the name [protected]@gmail.com but again still it keep saying invalid email address.
Current mailing address: anshul.arya.[protected]@gmail.com
What should i do keep using my smartphone i, e; not more than a month or should i sell it and buy new from other company.
Customer care support drained me .

Sir, i am not getting proper service of my samsung j7 2016, when i am taking the phone to the authorized service centre of samsung. As per there feedback network ic of my phone is not working & when i am asked them to solve the problem as soon as possible, they just behave rudely with me & reply me that they will need minimum time of seven day's to solve the problem.

I bought s7 edge at 26/05/2016. After six month. I accidentally drop my phone in water. It said that it's water resistant phone despite that my phone is water damaged. I went to Samsung care they said it cannot be replaced and because of liquid damge now it is out of warranty. And also it repair cost is 34, 000. It's a water resistant phone and it does not include water damage warranty. I want replacement for my phone.

I have a Samsung TV with model no UA46D5500RR. I am facing TV on/off issue in a continuous loop. I did contact Samsung customer care but they directed me to Reliance ResQ. According to Samsung customer care it is there official service center.
Reliance ResQ is the worst service provider I have ever seen. They have kept me fooling for last 20 days that they have ordered a new mother board for me after taking 50 odd photos of my mother board from different angles and visiting with a mother board that doesn't match my board. I kept on following up with them for 20 days and got the answer that the part is ordered and it is on its way. Now they finally say that the part is not yet ordered. The engineer meanwhile also requested me to take the mother board along with him to his office so that he can find a suitable match.
There was a genuine attempt to fool me and extract money. Two engineers visited my place and where just killing time and fooling me around. The issue is minor and they are fooling me with all kind of lies which now has been exposed.
SAMSUNG is so ignorant of there customers who buy TV's that cost in lakhs that they don't even have there own service center. I bought SAMSUNG TV for its brand name but now I am going to make sure that people know how SAMSUNG fools its customer.
Shreyas Mehta
+[protected]

This is to inform you that i have bought this on 4th pf october tgis year, after 1 month of purchase tv screen started vanishing, some vertical black lines appears and then it blackout whereas audio keeps playing. I've complained about this to the dealer they never made any response, when i went there and personally visited them, they said they can do nothing about it. After 1 week service engineer visited at my home and updated software. Even then the problem was still there. Next week another 2 service engineers came and they saw the actual problem taken photos and videos which i'd recorded to show them. After 4-5 days they brought something and changed it from tv's motherboard. 3 days it worked totally fine and from yesterday morning it started again and again. I'm frustrated.

Worst product ever bought. I'm from a lower middle class family and when someone like me invest their money on appliances they actually expect great experience, but [censored] os happening since i've bought your product. Damn i'm facing both physical and mental disturbance cause of you guys. This is how you deal with your customers. A led cannot even work for atleast 1-2 years properly. How would you expect me buying any of your products in future.

I want this led to be replaced or else return my money. I better should have purchased sony's led.

Get this done or else i would be lodging complaint at consumer forum/court against physical and mental disturbance being caused by you.