Samsung India Complaints & Reviews

Respected Sir/Madam,

This is to inform you that my husband is a customer of samsung mobile.He purchased a Samsung J7 phone and someday the sets display light was gone gone all on a sudden and we took it immediately to the service center of our nearest location which is in hazra.They saw the set and told us to wait for an hour as the engineer will check it by taking it inside and it needs time because they had to heat the phone to open the display.we waited and the engineer came out and said that there is a problem with the set and they will change it as it was coming under the warranty, it was the sets problem but as the gold color parts are not available with them so they asked for a time of 15 days total and promised that they will fix the problem within the limited time and they will give us a call back when it is done.we wanted a substitute phone from them for that period cause we knew we will face problem without the set but they said they don't have it now and then we went back.20 days crossed we were not getting any call from their end then again i went to the service centre and asked them whats the problem then the engineer said that he will fully replace the set or will give the return and for that i had to submit all the documents.Again i came another day and submitted everything.He made sure that i will get the refund or replacement within a week.i believed his words and went back and today is ! and half months passed by and nothing is solved.I called the customer care number and and shouted at them with anger and told them everything.they had nothing to do more than saying a sorry.Now its high time we can't resist more.We want our money back.Such bad experience ever met with a samsung phone and its service center.Next time we will thind 10 times before purchasing a samsung mobile.please help me and take my complaint and do the needful asap.Waiting for your response soon.

Details of the samsung jobsheet-bill no-[protected].dateddated-18/10/16.

yours sincerely,
Pallavi Sinha.
mob-[protected].

I purchased refrigerator model # rt42k5468sl/tl, sr # od1j4dbh300264, recently i observed that ice accumulation on both deep fridge and vegetable component, accordingly, i launched complain # [protected], the service engineer arrived and detected one circuit got damaged and that need to be re-placed - according, he ordered the new spare parts which is still not been done as parts (i understand) has still not arrived.

1) i want qc certificate of that particular model.
2) what is the guaranty that the problem will not happen as this is a premium and most advertised model recently launched by samsung and the manufacturing defect found within 5 months o[censored]sage then why samsung will not re-place the set by a new one?

I have purchase Samsung mobile s7 edge date on 08/07/16 . Recently problem mobile suddenly dead (no power ON) November first week. I have talk customer care then he advice mobile phone deposit services centre then I have submitted mobile at service centre date on 11/11/16 .bill order no.[protected] at MOBILE ARENA services centre ..then resolve mobile problem date on 15/11/16. MOBILE ARENA SAMSUNG Services centre are delay delivered due to not attention my job sheet..then 2 hrs wait ...then complete repair & received my phone... thenafter recently repeat problem mobile shutdown & battery drainage backup low .then I have call customers service then I have submitted mobile at service centre date on 24/11/16 at MOBILE ARENA SERVICES CENTRE & he written manual job sheet but bill order no. Not generated...I have many time call services centre & customers services no. But not known my mobile repair status .don'the received my call ... or customer care talk to me & he say your mobile no update detail due to not generated bill order no. By MOBILE ARENA SERVICES CENTRE then after many time visited services center ask about bill order no. Generated & mobile repair status no response ...I have complained about services center by Samsung customers care .. then recently date update deposit date 28/11/16 bill order no. Genereted [protected] that'she the wrong date update. I have deposit mobile phone 24 Nov. But on line deposit date 28/11/16 .I have complained samsung customers care & demand my refund money due to recent repeat same issue but no response by Samsung customers care...please help

My fully automatic washing machine was not working and last month and complaint was lodged at the customer care over ph.. An engineer[ mr satish jaiswal ] visited [ on 31st oct 2016 ] and changed the pcb for rs. 3850 /-
[ outside warranty]. But just after 20 days it was again stopped working showing the same problem a it was before changing the pcb. I called the service centre many times and on their advice also called and messaged the same engineer but there was no response, neither from customer resulting to major difficulty.

I am really surprised to experience this attitude of samsung after sales service. I perceive the pcb so changed was not in proper condition so the same problem have reoccurred and i incurred a handsome cost for this and so my complaint is avoided now.
Please do the needful to solve the problem at earliest

I bought a washing machine on May 2016. When I lodged a complaint the spin in not properly working, during the warranty period, they deputed their 'authorised SERVICE AGENTS'. The inside wiring may be loosened. But the agent demanded Rs.1600/= for screwing the loose wire - stating that the wires are damaged by rat. When we didn't pay, he reduced to Rs.600/= as service charge. The machine is covered and it is rat proof . We suspect the agent and nearly 5 to 6 times lodged complaints to Samsung explained the facts.

Since Samsung has handover the services contract to a third party, they are demanding abnormally even during the warranty period making the customers fools by saying some of the defects. Samsung also not caring on this. We are now fed up samsung products and decided not to go for Samsung products hereafter.

My set, Samsung J 7(SM-J700F/DD) is bought on 22/03/2016. While the device is shutting down or booting up, or is in battery saver mode, the screen is continuouslly blinking.It's still in the gurranty period, so I went to nearby service centre at Ghoshpara Road, Barrackpore, Kolkata 121.But they decline to change the display, and had asked me to submit documents alongwith my set to get the money refunded or to get a new set from company.I am a creative writer, and do all my jobs with the help of this phone.How can I keep on doing my works in those long three months, while I don't have any computer or other set to do all that kind of works.Please help me to solve this problem as earlyas possible.

Samsung replace my display

As i have been noticing a pink color line in my display of my phone samsung s7 edge which is under warranty.
On 25th October 2016 i went to samsung authorised service center Ratna electronics, abids, hyderabad

After checking the phone completely by technician i was said that there is internal fault in display & at present display is not in stock.
He said he it would be replaced within one week & executive placed order for display to company & said me to come after a week.

In due course my phone occured a pin mark damage on screen.

After a week when i went to customer care i was said that the pink line is occured bcos of external damage from my end.

On 25th Oct technician agreed that pink color line in display is not bcos of external damage. It is the fault in display.

My conversation with customer care executive Mr Rajsekhar on 6.11.16 & to Mr.Ashok on 8.11.16 & to supervisor mr Vijay on 9.11.16 On cust helpline number with Ref no [protected] are into vain

Samsung my phone in under warranty. The pink color line in display was showing on my first visit to your service center. Which ur technician has checked thoroughly n ordered for display.
There was no external damage during that time. Kindly clear the pink color n give me.

Regards
Varun
[protected]

Hi

In my galaxy s6 there is an app by Samsung which is the my galaxy app. In this app there is an offer for upgrade. Once u select the upgrade option the app checks for the condition of the mobile and gives a price for exchange and directs you to the nearest Samsung smart cafe.

But when I went to the Samsung smart cafe with this information they said they cannot exchange the phone as they have no information about the app nor the upgrade offer.

I highlighted my query to all email ids relevant to Samsung but nobody from Samsung is ready to respond to my query. I wrote to the CEO s desk for which I received a call from them asking for more details about the phone and concern and said they will highlight the same to their sales team. But it's been 5 days now and no reply.

Looks like people in Samsung are clueless about what is going on in their company. Nobody knows about this offer in their build in app.

have also been writing to Samsung Top management Email Id's 2 times in a week, but there is no response from them. The email ids i am sending mails are as below. But no response from any one.

hc.[protected]@samsung.com
[protected]@samsung.com
b.[protected]@samsung.com
k.[protected]@samsung.com
ranjiv.[protected]@samsung.com
sunil.[protected]@samsung.com
[protected]@samsung.com
rishi.[protected]@samsung.com

Other Support Email Ids to which i am sending mails are as below.
my.[protected]@samsung.com
ajit.[protected]@partner.samsung.com
[protected]@samsung.com
help.[protected]@samsung.com
support.[protected]@samsung.com
sales.[protected]@samsung.com
heena.[protected]@partner.samsung.com

No response has been received from Samsung Team till date

Dear Sir/Mam,
I have purchased a Samsung J2 mobile near about a Year back, from the day one, I had issue of - "Not Registered on Network Error " Though my SIM is working fine in other mobile, Every Sim in my Samsung Mobile had the same Issue, This issue is very Frequent and few days back the issue for continuous for 2 days and then I raise a Tkt to Onsite having number as :178822, They take 10 to 12 days to retun my mobile but the issue is not rectified yet, I ma facing the same issue again. Some times the mobile is working fine but sudden the "Not Registered on Network Error " start coming .Please have a look, I am very disappointed, I can not give my mobile to onsite again for 10-15 days, It is very difficult to be without mobile and I can not purchase a new mobile every time .
With Regards,
Prem

After i have updated the Software which my phone stated heating up i ignored it, but after month its suddenly started restarting occupationally when removed the battery added it back it worked fine. After One Week its restarting continues if charger is unplugged. I have went to Samsung Service Center they said Power Chip has corrupted. This issue happened because of Samsung Software (Firmware ) update, i am not responsible for the issue, i want an resolution from samsung for my expensive phone. Mr.Devakumar Ch Senior Executive, Customer Experience ( deva.[protected]@partner.samsung.com) is not responding to call or mail who told me to give a resolution on the problem. Customer care executive are adamant and not responding to the problem properly Service Center persons are irresponsible and not taking customer issue seriously.

I had purchased a VR online from your website and I had launched a complaint on the next day itself that the VR is not working. I then received few calls from ur executives for troubleshooting which I did, when they failed they told me to contact OCULUS, USA. I also contacted them but even they failed and told me to contact Samsung again. I then received a call from Ms. Shakshi from the CEO office and she requested me to take the VR to the service centre which I also I did yesterday, I visited Hi Tech Solutions, Anna Nagar, Chennai. They saw the bill and checked the same, the person incharge told me its not working and handed over the VR to me and told me to take a snapshot of the Worksheet and email it to the customer care where they will process a replacement piece.I immediately mailed the same to support.[protected]@samsung.com, shakshi.[protected]@partner.samsung.com, sapna.[protected]@partner.samsung.com. Today I contacted samsung again and they now tell me to submit the VR again to the service centre. Dear CEO we had purchased samsung product for our entertainment and Convenience and not for harassment.

We already had a big issue with the samsung note 7 which we prebooked and now your company executives expect us to go on rounds to service centre to rectify the defected products offered by your company. I m sorry but the reputation of samsung products are going worse day by day. We have about 14 Samsung phone being used in our family and seriously when ever now we think to upgrade our gear or accessories we have to think a million times.

I am not going to the service centre again and again, request you to process my gear VR refund or make a replacement for the same. you should understand that how can a brand new product not work, it simply means that it has not passed the quality parameters.

MODEL NO - J2 . COMPLAINT REPEATEDLY 4 TIMES
SERVICE CENTRE NAME. Aadrika Enterprises, Jagat Farm, Gamaa-II. Gr Noida
IMI No - 358156/07/262518/7 & 358156/07/262518/15
Purchase date. 10.2.2016, bill no 318 from Nandani mobile shop, Noida sect 49

Four times became defective with multiple faults. Still at service centre . No response. Such services from a reputed company give bad image in the market.

Manoj Singh
[protected]

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we have shared your feedback with our service team, they will be in touch with you shortly.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)
Updated by Girish Nachwani, Oct 12, 2016
Dear Samsung,

Still the Problem Persists E2 mode, Last Week The Engineer Guy Came to my House Tried to Repair the Machine changed pcb, sensor but still the problem persists and The Engineer Guy Said the company has said the problem will be solved in 13 days from now on plz solve the issue asap

Reference no may [protected] jun [protected], jul [protected] aug [protected], sep [protected], [protected] first time the engineer visits and said sensor needs to be replaced he tried still not worked nxt time he said pcb needs to be changed ho took 1000 rs as advance came with pcb and tried not worked then i visit the service center the engineer from service center said if it is repaired the the ac will be replace d and now from 3 months the service engg is not replying calls and when i visits the service center sir i will send the engineer today tomm like that he is saying and when i put the complaint nxt day i will just get the msg like rs 575 is being charged... sir/madam plz solve my issue on priority

Dear sir,
I have given my note 5 which I have bought on 28/12/2015 at service centre in Nashik(Maharashtra) on 19/12/2016 for display replacement with job number [protected]. My serial number is RZ8G90AX98E. I enquired about the status of my repair on 22/11/2016 at the centre they replied the part has been ordered from their side and you have to wait for 2 to 3 days. I contacted on 25/11/2016 but got the same reply from their side. On 29/11/2016 I enquired again at that time they said they don't have any information of the part and you call toll free number for more information. On the same day I called customer care toll free number and to my surprise they also were not aware about the status. I talked with four executives and all of them had different reply on my enquiry. Finally the fourth executive named Gaurav told me that the part has already being delivered on 28/11/2016 at 6.28pm. Later to cross check him.. I went to the local service centre who still had part pending as a status with them. After repeated asking the main head of the centre told me that the part is being shown as alloted in the status and it might be in the courier lot they have received in the morning, or else it might come in lot after 2 to 3 days. Call the centre tomorrow to know the status. The most disappointing thing what he said was that even if the part is received we have to check it for defect as the gold display parts are available in less quantity so there are chances of defect. And if they find the part defective they will again sent it back to warehouse.. and he said I will have to wait again for some days till they get the new part again which he was not sure as parts are in shortage for gold display of note 5 . And when I asked if I could know if the part which in case they receive was defective then he said I could not know it and I will only see in tracking as part is being allotted. I am very disappointed by this kinda service from Samsung. I want a refund for this kind of things from Samsung as it is already 14 days and still there is no clarity if I would get my note 5 repaired.

My Entire Family are loyal Customer of Samsung and using Mobiles from last 8 Years. On 11th Sep 16 I had Purchased A5 2016 with Apps Insurance and on 12th Oct 16 my phone got damaged and Insurance has accepted and my phone got picked on 18 Oct, 45 days has gone and Insurance Company is diverting this issue with Samsung.
Looking into the long relationship please provide me New A5 2016 so that i continue with the Samsung Phones.

I have a problem on my samsung j7 mobile handset.. so I submitted it at nagerbazar samsung service centre([protected]). one week later then they have asked me to come along with all my mobile accessories &said the parts are not available so they will either refund my money back or replace my mobile within one month...fifteen days later when I called they assure me that the money will be refunded...now when I am calling they are not responding & taking me casually...so pls look after this mater...without my phone work is not going well...

ConsumerComplaints.in › Samsung India › Samsung India — Complaint for samsung customer support team
Samsung India — Complaint for samsung customer support team

1 Review
Hi hitenkanabar on Nov 22, 2016
Mark as Resolved

Dear All,

I have purchased one Samsung Galaxy S7 edge ( Samsung handset with Model Number- SM-G935FZDUINS and Serial Number- RZ8H70LCGBX). Relevant documents are attached for your quick ref. Unfortunately, display got damaged due to accident. On 13/09/2016 I contacted service center for resolution. Service Center took the case advance from me for the estimate and cash as an advance (i asked for credit card payment however they said they need cash only) Rs 6, 000 to start the work. I submitted all the money and cash as per instruction / order of the customer care executive. After few days on my follow up I got call from center for the commercial solution. They informed me they don’t have parts !!!

They told me to submit the entire box and accessories with cancel check and ID proof for issuing the refund. I did all the submission immediately on 08/10/2016.They told me normally it takes one month time for the processing refund. Which I thought would be right / justified. However, as a customer i expect the work has to be finished by the committed date . Till date I don’t have any update. Its more than one month now. Some days back I called the service center for the help. They told me to contact call center and ask them to expedite. I called call center and call center told me call service center. Now I don’t know what to do here. As I have lost my phone and I have no clue what will happen. I also asked for my refund of cash advance for the work but they said they can’t issue now.

I wrote twice on the contact us section from your web site. Both the time I got standard reply and no clue what is happening and i have to wait till how long to get resolution here. I don’t know how many times i have to raise the request and how much time i will have to wait for the resolution. This is very bad client service experience. I was informed i will get update soon. Now i want to ask what is the definition of "Some Time" I can’t wait till infinity. My money is at stake after spending such huge amount I am without phone.

Please look in to this matter and help me resolution

I have done few update on my existing complaint. Since company did not revert I am making new complain again.

Till now since April 2016 to November 2016, I have purchased (Rs.18000/-)Samsung J7, (Rs.8000/-)Samsung J2, (Rs.11000/-)Samsung A3 and (Rs.5000/-)Samsung Z2 within 8 months. All these mobiles are disappointed me and there is total waste of money in terms of hard earned income which I have wasted in these mobiles. The brand we trust is really disappointing. The samsung gallery executives are simply replying to open the piece without knowing or assuring me whether the product can be repaired or not. Since 10th November'2016 I am calling Mr. Gill ([protected]) is coming switched off and on Samsung Delhi number (011/[protected], it is only voice recording machine where no one picking the call or responding.
In such a scenario, it seems that I have wasted almost Rs.42000/- and I request you to kindly compensate the amount at least 50% of the total cost and I will hand over all my 4 pieces of mobile handsets along with the bill and accessories.
It is not possible for me to go to gallery for service or to purchase new mobiles. You are only making customers fool by various hilarious adds through different ways but the reality is completely different.
I am requesting you to kindly look into the matter and resolve this issue at the earliest or else I will be bound to take the matter to consumer forum and also highlight the same through Watsapp/Twitter to all over the population and make them knowing the worst side of the Samsung mobiles and its quality.
Hope the matter explained above is clear and quiet sound to be understand. Waiting for your early response within 48 hrs of this mail.
No further communication will be carried out in this regards after the stipulated time.

MY REFERENCE NO. WAS [protected] .
-DATE OF INCIDENT : 2/10/2016 .
-DISPLY PROBLEM .
SIR IT WAS ALREADY COMPLETED OVER 2 MONTH . WHEN I GET MY MONEY BACK .
I WANT MY MONEY REFUND WITH INTREST OF 2 MONTH .
I have visited Samsung mobile office, ASKA, ODISHA to get my mobile phone repaired as I was facing problem of mobile going DISPLAY PROBLEM while using IT . There was no other problem other than this in my mobile. On my first visit to Samsung mobile office Samsung officials told me that there could be estimate LESS TO 1000 . AND told me to come after 6- 7 days .
I visited the company office to know about my mobile, this time company officials told me that we send your handset to our head office and it'll come after 7-8 days .again i visted to the care they told me we provide refund money against your handset . it was completed 2 months but still i did'nt get it This has caused me avoidable inconvenience, mental harassment and cut off me with the acquaintance which has put me to financial loss but management of Samsung is totally indifferent and unconcerned to my harassment and mental torture.

Myself zeenat
[protected]@gmail.com

Sir
I have bought samsung galaxy J7 phone on 29.11.2015. My phone screen has started blinking and i have contacted to samsung care in oct 2016.. they wanted my phone to submit for 7 to 10 days in samsung care.. i have given my phone to samsung care sriganganagar team on 10.11.2016. They have raised a complaint and assured mee to give reply in 7 days. after 5 6 days they have conveyed a message that compny doesnt have the part to be replaced so my phone will be replaced or money will be refunded.. on 18 november i have deposited my asked documents regarding to my phone like my phone bill. They have told mee to wait for 7 more days to get the reply from company.. on 26 november i have called to samsung customer care and got information that exchanged has been approved and company will give me j2 against my phone j7.. i was stuck.. company has cheated me.. i have again contacted to samsung customer care sgnr office for rest queries.. i didnt get proper reply from there too. i was feeling cheated by samsung. After so many calls and follow ups i received a call to get j7 by 5 december 2016. But Even today on 29.11.2016 on 20th day of depositing my phone i am still in dilemma that what is going to be happen.. i have contacted customer care office today and they have again told mee to wait for 20 to 30 more days.. i am completely frustated by samsung people... they have cheated me... who is going to compensate for these 20 days and dont know how many more days to go... i am going to complaint on 6 december 2016 in court against samsung if they will not provide mee my phone back or refund my money till their comitted date 5 december 2016.
Zeenat sameja