Samsung India Complaints & Reviews

I m using samsung galaxy A7.my device display has damaged. I went to ghatkopar service center met Mr.Jaiprakash (samsung franchise owner) over there.He assured us that he will provide me stand by device in 2 says time as samsung has no parts available to repair the device.He took my no.I waited for 4 days but there was no revert from him.I went to service centre again & met Mr.Jaiprakash but he behaved in very unprofessional way & was abusive in front of all his staff.He didnt even allowed us to submit the device for refund.Mr.Jaiprakash is an illiterate person behavs like a local mobile shop dealer..doesn't know how to talk to customers.very pathetic. .how samsung is giving franchise to such ppl ??

I purchased my j7 mobile on 25th January 2016. The internal display of my mobile got damage. on 03rd September i visited the customer care of Samsung. my mobile is still in a warranty period in spite of that they asked me for 6100 rs. to repair the screen. whatsoever i deposited advance of about 1000 rs. but still they haven't repaired my mobile. Samsung customer care is saying now we can't repair your mobile, we have no spare parts available of samsung j7, take your mobile and get lost . plzzz suggest me what to do now.

I has purchased samsung galaxy s6 mobile from vijay sales – r3 mall – ahedabad.in the beginning the phone was working properly but after 2-3 months, the phone started getting automatic switched off & hanging frequently.

Already went to service centre at shree krishna service sentre – galaxy mall - ahmedabad three times, every times they returns after servicing saying its been repaired, without any charges (as its in warranty period) but the problems persists the same.

Problem facing now:
Phone getting hang, getting off automatically while talking, touch screen not working properly while any incoming call comes, slow charging.
I request to please replace this mobile phone, as i am very much harrassed & wasted so much of my time & energy, with this mobile.

Disha chittlangia
M-[protected]
M-[protected]

The reference number of earlier email is [protected]
The sweet assurance from the company is fine to listen but hard to realise.
After nearly two month your personnel declaring that the micro oven is not serviceable as PANNEL is not functioning properly.Suggested to throw it in debris.
model no: CE1031LAT
s/n 13307DAS700268F
M/C: CE1031LAT/XTL

I have been talking to custcare of samsung over last 6 days. Their mechanic came and removed a micro fan from freezer compartment and promised to replace it within 48 hrs. He then called to say that the part is not available and hence service cant be rendered. When i complained to cust care and asked for supervisors, i was told they will call back in 24 hrs and offer help. It is now 30 hrs and i have received no call. Lines are also not coming through. Please help.: P.R. Mohan cell [protected], tiruvannamalai

Sir,
I have purchased a Samsung Galaxy J2 on 07.02.16 and it become dead on 02.09.16. I have given it for servicing in Durgapur Samsung Service centre
Address: "A-6, Nandalal Bithi Central PA, Durgapur- 713216" on 07.09.16 & they told me they will resolve the issue.

After every 3 days of my visit to service centre they are replying still parts not available pls. come after 7 days. But it now 17 days over & they are replying every time the part is not available. Even today they called call after 2 weeks for availability of parts.

I request you to solve the issue at earliest as this issue is going for more then one month.

Invoice and Samsung service centre service request acknowledgement attached herewith for your kind attention

I am writing to you to complain about mobile samsung e 7. My mobile phone be come automatically heavy and very heated and melt when i saw that them i tried to open it my hand also thumbh with them i call customer care sarevice canter they ragisterd my complt ref no is [protected]. Please take the action as son as possible.
Thanking you
Name : amit kuamr
Phone no : [protected]

The fully automatic washing machine with 5.5 kg capacity front load which I bought few years back stopped working one fine day.
I called the toll-free customer care number for Samsung and they sent a technician by the name Vijay. He checked and said some pipe inside the machine is broken and has to be replaced.
He said he will have to order it from the company. It has been more than 2 weeks now and it is still not fixed.
I paid the visit charge Rs. 470 for no reason.
Model# WF8550NMS (Diamond Drum)
It is out of warranty now.

Samsung has not taken action on compliant no [protected] for model no UA55H8000ARLXL. every day we are spending 2 hours in escalating matter but Samsung is refusing to support. We are requesting Samsung but no call back. Service center is sending SMS for assigning the engineer and the canceling it from backend. Till today none of the engineer called us and once he visited and without opening the TV, he mentioned fault is with Power supply. When I requested him to ensure that power supply is fault or not he mentioned he will check with new power supply only. Last year August we have similar issue and one chipset was changed. No action on complaint from 13th Sept and time waste on pretext of non availability of parts is not true. Engineer put order in front of me and confirm part is booked and available and will install next day and till today after 20 days no action

Dear sir,
My samsung gt-n7100 note 2 mobile is getting heated up whenever i am useing it and also while charging it. I am fearing that it could explode some time soon which is very dangerous for me and my surrounding. Please take action on this issue as it is important for you reputation. Their shouldn't be any more incident of mobile explode. If possible exchange my mobile or provide some assistance to me.

I have lodged a complaint[protected] on Sep 15 for my washing machine. Even after 10 calls to their service centre (reminder request no. [protected]), online escalations on their website and escalation on Twitter, the same has not been attended. Even they have acknowledged and assured on Twitter that it will be attended soon, nothing has been done. Why they boast of world standards brought to India in customer experience. It is a shame on them. They should realise the kind of problem a housewife faces in absence of washing machine in today's world. I have been quite liberally using Samsung products but all my loyalty seems to be shattering. Do they feel that they can keep on growing in this country with this kind of high handed attitude. They must understand that the day someone with customer centric approach like in US/Europe enters this market their company will be thrown away like so many others. I think time has come for them to pack up from this country. Suman Gupta

I purchased couple of samsung ac's (Latest model) from samsung plaza hyderabad on 26th june'16. Out of the two ac's, one ac didn't work right from the day of installation. Initially i chased up with the dealer to fix the issue with the ac. Few technician visits were made and none were able to resolve the problem with the ac. After it i logged complaint with samsung customer care (Which really sucks) by calling [protected]/[protected]. I was told that the issue will be resolved shortly, and again some technician visits were made and again none of it was able to find any solution to the problem. Ever since then i and my family have had been making complaints with samsung customer care from my no. [protected], my wife's no. [protected] and my father's no. [protected]. Recently, about a month before i was advise by the local technician's manager who was handling my issue that samsung has decided to refund the purchase amount as the company is unable to provide the replacement for the faulty unit. When i initially heard this, it came as a reprieve for me, however, its been now over a month's time i heard this and i have no clue about the status of my refund. I have been chasing samsung customer care on a regular basis just to here on fake commitment every time that i will receive call from someone from the head office (As i have been repeatedly told that they are handling my issue and they are the ones who can provide any update on this — leaving samsung customer care helpless here and of no good use!!), which has never ever happened. I frustrated now, i rarely get enough time out of my busy schedule to follow up on something that should have had been taken care by samsung long back. Its been over 3 months i bought this god damm ac which never worked and i feel i like i blocked my money with samsung for a waste. If my issue is not resolved within a weeks time, i'll take legal action against the company as now i am really sick and tried of making complaints repeatedly without getting any resolution. This whole experience with samsung has been excruciation and torturous for me so far. I have made million calls so far to customer care, dealer, local technician and his manager and i am totally fed up now.

Fyi, all supporting documents were submitted to some guy from your head office on his email long back, never heard from him again, tried calling his no., i also wats app him and mailed him, but no response whatsoever. His email id is deva. [protected]@partner. Samsung.com.

Dear Sir,

It is all a bitter experience for me at the behaviour of your service engineers, the way they attended my complaint.

They have tried their best in all ways to convince me rather than to attend the complaint sincerely. I am surprised how the rust is formed from a quality product of your company. I have to suspect the genuinity of your service agents with astonishment at their advice to me to apply coconut oil over the Rusted Part of the Fridge. How can they advise a Claint like this? When I have taken the matter serious, they painted the rusted part and asking for closing the complaint or otherwise they close the same at their end. I feel much disappointed at the failure to meet your terms of Warrenty. I request your immediate attention in this regard to replace the Rusted item with New and Genuine item from Company with out giving me any scope to raise further dispute.
Thanking You very much.

Dadi Srinivas

Samsung india — washing machine

1 review
Su sumit. Gupta on sep 23, 2016
Submit a complaint
Hi team,

I am your valuable old customer.

I was purchased a 32 inch led tv on 8th august, form first day of purchased i have complained with this product. So many complaints and so many engineers visits and repair have done.

Now, i went to replace this product and my money back to buy other brand product, this product had manufacturing defect.

After n number times call to call center on one resolve this, every time i talk with different person and no one bother on this.

As a customer, i am very disappointing with your behavior and very dissatisfied with your product.

Kindly do the needful to replace this or educate me to legal way to closed this issue.

Name: r. Sathish kumar
Amsung reference no:[protected]
Date of purchase: 8.8.2016

Hi Team,

I am your valuable old customer.

I was purchased a Washing Machine on November’15, form first day of purchased I have complained with this product. So many complaints and so many Engineers visits and repair have done.

Now, I went to replace this product and my money back to buy other Brand product, this product had manufacturing defect.

After N number times call to call center on one resolve this, every time I talk with different person and no one bother on this.

As a customer, I am very disappointing with your behavior and very dissatisfied with your product.

Kindly do the needful to replace this or educate me to legal way to closed this issue.

Thanks,
Sumit Gupta
I-130, shastri Nagar,
Meerut – 250004
+91-[protected]

The refrigrator purchased on 3rd may 2016 rt56 model is not doing cooling, the engineer of company visited and accepted that there is problem in this model, but not made any call report and send one additional pcb will be install and problem will sort out. why should i do jugrooro system when the product is under warranty . the company should replace my model.
house no : 2332
sector 35-C
chandigarh

This is to inform your company that today i deeply regret my decision to buy samsung galaxy note 4. From last 2 months its motherboard is not available and it is totally dead.i completely think that my 51000 has been stolen. I have contact your service center jodhpur atleast 20 times. I have called your tollfree no. More than 50 times but no reply.
I have talk to your senior advisor also many times but they are also not doing anything i think so because no reply is coming from there side.
I have list of every person i have talked to and soon if i will not get any solution therefore i will case against all them.
Last but not least it is my last step which i am taking by mailing you. After it i will case against it.
Name -sarthak Saluja
Product name- galaxy note 4
Part required-motherboard
Request date-7/9/16
and from 15/8/16 i have been going to your service center but till date no motherboard is available

Dear sir. .we have purchased Samsung smart T.V model no 43KU6470.in the name of Preethi.T.. on 25th August 2016.Samsung service person came to install and he told the T.V is having some technical problem so we will replace or we will refund the amount. And gave me your service manager no his name is NANDAN .till the date no one from Samsung has called. .I went to Girias were I bought the T.V ..they gave me Samsung service head Anand.no he told he will get to me in a couple of days till now no calls I have received. .what should I do to whom should I contact. .please make some arange to solve my problem. .pls do the need full. .Thanking you. .Raju

Date : 23.09.2016
To,

Rakesh Roy
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Dear Rakesh Roy,

Please specify why the repair is on chargeable basis, while my product is covered under Triple Protection Warranty which will expire in October, 2016.

Regards

Soven Samant Singhar
[protected], [protected]

Your question
Date : 19.09.2016
To,

Shakshi Choudhary
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Dear Ms. Shakshi,

Please specify why the repair is on chargeable basis, while my product is covered under Triple Protection Warranty which will expire in October, 2016.

Regards

Soven Samant Singhar
[protected], [protected]

Counselor answer
Dear Mr. Singhar,

Greetings of the Day!

This is Shakshi from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated 15/09/2016 regarding your complaint against Samsung LED TV, we would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i.e. repair would be done on chargeable basis which we have already shared with you.

We regret our inability to cater your demand regarding Free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm Regards,

Shakshi Choudhary
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Your question
REMINDER - 2

To,

Shakshi Choudhary
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Dear Ms. Shakshi,

Please go through the mail properly, I have categorically mentioned that as my product falls into the Triple Protection Warranty period, I WILL NOT pay the money.

Please do the needful, else I will take the course of action.

Thanks,

SOVEN SAMANTA SINGHAR
[protected], [protected]

Your question
Dear Mr. Robin,

First of all let me make myself very clear that I am not expecting that a free of cost repair of my TV should be made, but it is my right to get it repaired without payment as suggested in the warranty card. The warranty period gets over in the month of October. As i bought the TV in 20014 September, the warranty was for 2 years.

I am attaching the screenshot of my TV, the corner of which says that it has _quotTriple Protection Warranty _quot for 2 years and now I am being told that this is not covered in the warranty. SAMSUNG being such a reputed company has actually let down my faith in it. Infect, as intimated to you in the previous complaint, we were never given any warranty card by the vendor and the information that I am sharing with you was informed by the vendor only. You must check at your end what kind of vendor is being given your sales. It is only defaming the name of the company by such incidents.

I request you to look into the matter, else as mentioned earlier, I will be compelled to take help for the customer cell.

Thanks &ampamp regards,

SOVEN SAMANTA SINGHAR
[protected], [protected]

On Thu, Sep 8, 2016 at 4:32 PM, Samsung Customer Support Center &[protected]@contactus.samsung.com&ampgt wrote:

Do you have a question
or need support?
Go Samsung Support
Your question
REMINDER - 4

NAME OF THE CONSUMER: SOVEN SAMANTA SINGHAR
CITY : NEW DELHI
STATE : NEW DELHI

Dear Sir/Ma’am

I would like to bring to your notice that I purchased a SAMSUNG LED TV with Model No-32EH4003 from Vijay Sales in New Delhi on 30th October, 2014. While I purchased the TV I was told by the Vendor that the TV had TRIPLE PROTECTION WARRANTY for three years.

In the month of August, 2016, all of a sudden a vertical white line (picture is visible) started appearing on the screen, for which I lodged a complaint with Samsung through M/s-Vijay Sales, Lajpatnagar, New Delhi and the complaint no is [protected], dated 18.08.16. An Engineer ‘Mr. Ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. When asked for repairs, he told me that it was not in warranty and I needed to pay for it, while I was told by the vendor that my TV would be covered by TRIPLE PROTECTION WARRANTY for three years. Strangely, the vendor did not even give me the warranty card. The TRIPLE PROTECTION WARRANTY MESSAGE IS BEING DISPLAYED ON THE LEFT UPPER CORNER OF MY TV AS WELL.

My concern is when I was told by the vendor that it was covered under TRIPLE PROTECTION WARRANTY then why am I asked to pay for it. It is sheer harassment that I am undergoing. I bought a SAMSUNG product believing in the goodwill of the company but I did not know that I would be made to go through so much mental torture. I request you to repair my TV under the aforesaid warranty else I will be forced to seek help from the consumer court.
Hoping for a positive response from your side.

Regards

Soven Samant Singhar
[protected], [protected]

Counselor answer
Dear Mr. Singhar,

Thank you for writing in to CEO desk.

We acknowledge the receipt of your email. Please be rest assured that our team would contact you within 24 working hours to better understand &ampampampamp resolve your concern.

Assuring you the best of our services always!

Regards,

CEO’s Office

Samsung India Electronics
Counselor answer
Dear Mr. Singhar,

Thank you for writing in to CEO desk.

We acknowledge the receipt of your email. Please be rest assured that our team would contact you within 24 working hours to better understand &ampampamp resolve your concern.

Assuring you the best of our services always!

Regards,

CEO’s Office

Samsung India Electronics

Counselor answer

Dear Mr. Singher,

Greetings of the Day!

This is Robin from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated 08/09/2016 regarding your complaint against Samsung Product. We would like to inform you that we have already discussed your issue with our team and provided you the best possible solution i.e. repair on chargeable basis which we have already shared with you.

Therefore, you are requested to give the approval on the same so that further action can be taken.

We would like to confirm that we still have not received your confirmation on the same.

We regret our inability to cater your request for exchange or refund or free of charge repair.

We appreciate your support and patience and assure you of our best services always.

Warm Regards,

Robin
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Counselor answer
Dear Mr. Singhar,

Greetings of the Day!

This is Shakshi from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated 09/09/2016 regarding your complaint against Samsung LED TV. We would like to inform you that we have already discussed your issue with our team and provided you the
best possible solution i.e. repair on chargeable basis which we have already shared with you.

Therefore, you are requested to give the approval on the same so that further action can be taken.

We would like to confirm that we still have not received your confirmation on the same.

We regret our inability to cater your request free of charge repair.

We appreciate your support and patience and assure you of our best services always.

Warm Regards,

Shakshi Choudhary
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

Counselor answer
Dear Mr. Singhar,

Greetings of the Day!

This is Rakesh from Customer Experience.

We sincerely regret the inconvenience caused to you on your dealing with Samsung product.

This is in reference to your email dated 21/09/2016 regarding your complaint against Samsung LED TV with Model NumberUA32EH4003RMXL and Serial Number 22833ZEFA06110.

We would like to inform you that we have already discussed your issue with the management hence we have provided you the best possible solution i.e. repair would be done on chargeable basis which we have already shared with you.

We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was 19.10.2014 and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you.

Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is Rs.13609/-.

We regret our inability to cater your demand regarding Free of cost repair.

We appreciate your support and patience and assure you of our best services always.

Warm Regards,

Rakesh Roy

Senior Executive, Customer Experience

Samsung India Electronics Pvt. Ltd.

I bough washing machine and these year, one of its parts got damaged. I placed request with customer care executive. However, I have not received any response since last one month. There is misunderstanding between customer care and service center. Service center is claiming that product is out of warranty and customer care is saying product is within warranty. As per records available with me, product and request placed is within warranty period. My reference id is [protected]. I have lodged first request on 21 August 2016 and today it is 23 September 2016. Within this one month, I have called customer care and service center multiple time. However, I just get promises for resolution and no resolution has come to me yet.

I request, please look at my request,