Samsung India Complaints & Reviews

I bought a new samsung galaxy s7 edge mobile on 2nd august 2016 from reliance digitel, infiniti mall malad west, mumbai in inr 56, 900/-.
The phone accidentally fell and broke easily in spite of the company claiming it as the unbreakable gorilla glass. However, it was my mistake so i got the screen replaced from the borivali service centre on 16th august 2016 after spending 15, 357 inr.
On 12th august 2016, the replaced screen started going awry and within seconds the display went off all by itself following which i had to take the phone to the same service centre again. The centre registered my complaint and kept the phone in order to carry on the procedure. They had claimed that i would receive a call from them within around two days regarding my phone. But i did not receive any call. When i called the centre they do not have any specific reply to my query and say that they will call when they receive the required spare parts from the company.
Today, as on 23rd september i have still not received any information regarding my expensive phone. On the top of it i have got rude replies from the customer service personnel. After a lot of distress i am finally complaining to the consumer forum about the issue.
I now demad a full replacement of my expensive phone and nothing less than that from the company.
Kindly look into the matter and please do the needful.

Dear Sir/Ma'am
I have given my Samsung mobile model no A700FZWGINU for repair to Samsung Service Centre, 24, M G Road, Halwasia Court, Hazratganj, Lucknow 226001 vide Bill No. [protected] on 19.09.2016 with a assurance to get the repaired mobile it by 22.09.16. On inquiry today, In-charge of Samsung Service Centre, Ms Kaushal has replied that part has not been allocated by Samsung yet and once it will be allocated by Samsung then it will take further 3 days. I have told her that you should not give the date of delivery to customer, when you are not sure. She has rudely replied that It is fault of Samsung not mine and she has not informed that when part will be received fro Samsung then we will give you the repaired mobile. I have lodge the complaint no [protected] to Samsung Contact Centre in this regard. Mr Aman Tiwari has informed that part has dispatched at 6.30 AM today and call has been disconnected. I have call again. This time call has been taken by Ms Vishakha, she has informed that part is yet to be allocated. I have informed her that Mr Aman Tiwari has informed that part has been dispatched at 6.30 AM today, then she has made me hold and then informed that yes, part has been dispatched today and it will reach today. You can inquire with service centre in the evening for repaired mobile.

I am confused. whom to believe. I have given the mobile with the assurance to get the repaired mobile on 23.09.2016 because my son is going on a trip to Nainital on 24.09.2016, which has been shared with the service centre in-charge also.

All my family members have Samsung mobiles and first case of service has given such a bad experience, which has change my belief in "Samsung". I was not expecting this from a renowned organization "Samsung".

Request your intervention for timely delivery of my repaired mobile.

Regards

Rajiv Tiwari
The Times of India
Rana Pratap Marg, Lucknow
Mobile - [protected]

I am writing this because I have purchased a Samsung phone which has reoccurring issue of auto shut down and switch off. I went to Ajmer service center to get it fixed but instead of fixing the device they started threating as I raised my voice for reoccurring issue on my device and they called up their goons and threated to tear us apart, but when I have escalated this to SAMSUNG CEO, a guy named as SAMEER JAIN[protected] extension: 1533) called me from SAMSUNG ESCALATIONS and gave me false assurance for resolution and shared his number as well but he never called back to update the status of my complaint moreover even never answered my hundreds of call and left messages on recorded machine as well. its been 3 weeks so far since I have submitted my device to service center and yet I didn't receive any response from their side.

When I tried contacting the customer service(DHEERAJ) they have been very rude on the call and disconnected my call multiple times even when I told them that I'm recording these calls. it seems Samsung is just least bothered about customers service, they are only concentrating on selling more cellphone with pathetic customer service experience.

Dear sir
i was purchase Samsung Galaxy j5 his sl no RZSG91574EX and IMEI NO [protected] on dated 16/10/2015 at Varanasi. my phone dead on dated 19/08/2016 .i submit phone at Samsung service center at dehari on sone on dated 19/08/2016 work order no [protected].I have submitted all types of documents ( original bill, charger, head phone, and mobile box and bank details and id proof) .

please give me status of the phone and how many days in solve this problems.

With Regards,

Nitesh Kumar

Mob. No.- [protected]

Reference to above thanks for the explanation of quality service, but i had a few concerns about ur quality service with evidence of samsung suport, (Docs attached). And about my mobile as u say (This warranty is considered void if the product is tampered within the warranty period or due to improper usage.) This term can be used vise versa also because if customer had arguments with the service centre then it can be tampered in service centre also. As I already said I took my backup on 9th at the service centre and therafter series of arguments with the service executives and manager of stores due to not meeting delyed deadlines. I took back my phone it was dead, and the dead phone cannot be
tampered. (With ticket no. [protected] dtd.[protected] had battery issue, suddenly it changed with ticket no.[protected] dtd.[protected] as lcd issue and as per above reference mail it has mother board issue. This is worst service given.

The phone is in still warrenty so their is no question of paying for repairs. Though this is judge by final authority of service centre as says by Narendra I would like to go for refund of the mobile.
Thanks & regards,
MANGESH
[protected]

I gave my samsung a5 phone at service center [protected]- kiran mobile care, ludhiana on dated 09/09/2016 at 18:23:05 time,
My hand set received by ms. pawan and gave me bill no [protected] with promise to give me back on 12/09/2016 in running condition.

Following then on regular basis but every day staff give time of next day n next day.

Very unprofessional attitude of the staff.

Please do the needful.

I am surprised by the shameless indifference that this company has for Indian customers, In USA they apologize and here in India they don't even bother replying to customer emails. Wonder what king of leadership and culture Mr. HC Hong is breeding in India. Problems can happen to anyone but at least keep the communication channel open.

Open communication should be the DNA of any organization which I belive is followed by Samsung as well but this looks more like the case of weak leadership in the country.

I have written multiple emails asking for updates but they all reach a department who apparently have been told not to respond as they don't really care. People even go to the length of putting on hold the customers phone saying that they are looking into the mail, whereas actually they are lying as they didn't even have the mail id of the customer.

If Samsung only respects white skin then why do they even do business in countries with dark skin tones.

Samsung ac purchased on 3rd july. Smell issue reported in aug, rayan services attended and changed the coil and blower due to humidity and fungus formation. Blower was not fixed properly and noise came up and i raised second issue in august. Same smell problem repeated after 20days. Third complaint registered in sep. Rayan services attended and gave the same solution. When i wanted a permanent solution/replacement of product rather than keep changing the coil and blower every one month, rayan services didn't respond properly and closed the complaint. I have raised fourth complaint and awaiting response from them. Ceo office message is a waste of time activity, i have written to them and no response still. Call centre supervisor call back - is also a waste of time. The root cause of the fungus and humidity formation is not looked at by anyone and rayan services is just pushing it by providing coil change solution everytime.

People attended
Rayan services : sakthivel, gowri shankar
Call centre supervisor - jayant raj
Ceo office complaint - rajesh

I am still having the problem and no permanent solution.ac is just 3months old. There is not senior person who can take this up

My samsung galaxy a8 scree is broken and i submit my mobile to service center for screen replacement but its a more than 40 days still they are saying that part is not available, even they are saying that they don't know when the part is available. samsung have to provide the part of their latest release phone. otherwise they have to notice the customers that if your phone is damaged after purchasing, then your phone will not repair. then would purchase samsung phones with their mind. samsung after sell service is very bad. if i know that my 25000 costing samsung phone will not get repait after damage the i had never puchase samsung phone . really very upset by samsung service. if i cant get my phone repaired then i will never purchase any samsung phone in my entire life and off course i will tell this incident to my friend who have plan to purchase samsung phone. that's it.

I have purchase mobile samsung galaxy A7 2016 model for 10 june 2016 .
mobile is under warenty. after some time mobile wifi and bluetooth not working . i went service center in samsung submited the moblie . 20 july.
he is saying, we will change the hardwaer part . and provide the mobile after 20 days . but after 40 days he will not provide mobile. he is saying . now should at more days, he is not clearing any reply. pls help me .

I have purchased a samsung mobile model no sm-e700h/dd on 24.11.2016. now it has become non functional. as it is under the warranty period and the equipment has already been submitted at a. k. service, samsung mobile service centre, 1st floor maa complex, opp - vau's maruti service centre, near passport office, ashiana digha road, patna - 800014 for repairing on 14.09.2016. as i am an inspector of income tax department and emergency is involved in my nature of job. after five days of giving equipment i personally visited to the service centre and explained about the emergency. as the sim provided by the department is a nano sim and i have no any alternate mobile for use. keeping in view the fact and circumstances kindly look at the matter at the earliest. thanking you.

I purchase mobile s7 edge facing issue for charging shown as moisture detected
When i clicked for home picked up they told not available for ur city which not told at the purchase time
After 4 days i took off from office i went to samsung service centre 16 sept 2016 after 5 days still problem not solved nd not ready to give me time that how much time they wil take to resolve the problem
As i search on net i found lot of customer facing thr same problem nd in service centre i got 3 custome having the same issue
Plz do the needful action
Bill no [protected]

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Consumercomplaints.in › samsung india › samsung india — complain about samsung j5
Samsung india — complain about samsung j5

1 review
Ni nitesh kumar on sep 16, 2016
Mark as resolved

Dear sir
This is to inform you that i purchased the samsung j5 mobile from varanasi on dated 16/10/15 vide sl no rzsg91574ex and imei no [protected]. I submitted the phone at samsung service centre at dehri on sone work order no [protected] dated 26/8/16. I have submitted all documents like (Original bill bank details adhar card head phone charger mobile box)
Also note we have so many times contact with service centre and customer care regarding this matter, but till now we have no any response from your end this matter already 21days passed.
Kindly look in to the matter your immediate action shall be highly appreciated.
With best regards
Nitesh pandey
[protected]


Complaint status
[sep 16, 2016] samsung india customer support has been notified about the posted complaint.
Samsung india customer care's response, sep 17, 2016
Dear customer,

Greetings from samsung.

With the reference of your feedback regarding samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best regards
Samsung india electronics pvt ltd
Updated by nitesh kumar, sep 20, 2016
Dear sir
What is status of my complain and how many days solved my problems.

Kindly look in to the matter your immediate action shall be highly appreciated.
Best regards
Nitesh pandey
[protected]

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Dear sir
This is to inform you that i purchased the samsung j5 mobile from varanasi on dated 16/10/15 vide sl no rzsg91574ex and imei no [protected]. I submitted the phone at samsung service centre at dehri on sone work order no [protected] dated 26/8/16. I have submitted all documents like (Original bill bank details adhar card head phone charger mobile box)
Also note we have so many times contact with service centre and customer care regarding this matter, but till now we have no any response from your end this matter already 21days passed.
Kindly look in to the matter your immediate action shall be highly appreciated.
With best regards
Nitesh pandey
[protected]
Best regards
Nitesh pandey

I have purchase galaxy j7 in dec'15, two week before its display panel was damage. I have approach to authorize service center for repair it but display penal is not available with him & indent was rejected by company due to not in stock. So i am suffer...
Its display panel is very weak, near about 95 sets display were damage out of 100 sets.
Pls improve its display panel quality & decrease its price (Display panel price is rs.7000 approximately charge by service center).

Regards,
Akash jain
Mob.[protected]

Hie Samsung who make fool now to people I taken New Samsung J 700 in month of 1st week of April
Now from last 10 days my mobile half display now working in service centre they check my mobile and said yes it's fault from my our side than they told get original bill that I have ow they say v don't have display part to give u they told keep your mobile for 25 working days means almost 36 days I said ok if they replace mobile or refund my money now thinks is that I have throw my box when I sift my new house so now they are telling v cannot do anythnk I ask y u don't have part it's not my fault it's your look out I wil til the time display not come simple or give mobile i put after market display u pay for it or give display amount which Samsung charge they are not ready for dis also so plz help me what should i do
I want to go to consumer court how to file case to Samsung mobile coz I thaken this phone 14800 in month of april
My number [protected] [protected]

I did not know that product from this multinational brand do not last for 2 years. I have an LED Tv from Samsung bought in October 2014. In Less than 2 years of period the LED panel has gone defective ( as told by Samsung engineer). How is this possible? Is Samsung more concerned about the production and the sales of the product than the Quality standards. I bought this TV spending approx 1 Lakh Rs. but did know the product has a very short life. Now as per Samsung I should have gone for extended warranty; why did not they tell me that product from Samsung has a very short life and I should not rely on Brand name or on product Quality rather insure it with extended warranty spending 15000 Rs more. According to the Samsung entire LED panel needs to changed which will cost[protected] rs. Has Samsung decided to eat up money from customer's pocket. I would Rather suggest them to stop their production units, R&D facility and hire bunch of people to just to sell extended warranties. I have 3 other LED tvs in my home from various smaller brands comparatively (2-5 years old) but none of them have ever given me any inconvenience whereas a well known brand Samsung is failing to live up its name and Quality standards. Above all they charge 1150 Rs just to send a service Engineer to tell "We cant fix this TV, you should have gone for extended warranty or spend 30000 more we will fix it". Now I feel I should have gone for a smaller brand rather pending 1 Lakh rupees on a brand which product has a very small life. Pathetic after sales service from Samsung...! Abhay [protected]

Hi,

It's been more than almost one month since I prebooked for Samsung Galaxy Note 7 Device and there is still no sight of it how long would it take to be shipped. Moreover, the amount that I paid at the retail store cannot be refunded back to me. I mean that's pathetic. If you can't fulfill your promise then why are we at fault. Why do I have to suffer with my money because of your world wide issue with new phone launch. How are you going to pay back me for this.

Basic detail:-

Mobile :- j7
Model no :- sm-j710fzduins
Sr. no :- rz8h80hr0vr ([protected])
Defect :- lcd blanck

I have bought above mobile dated 21st aug 2016 but screen went blank dated 07th sep 2016.

I have deposited the same in service center on 07th sep but i have received job sheet on 13th sep and till now the same is not returned back.

Although the phone is under warranty (just less than 1 month old) still it is wrongly mentioned as out of warranty in job sheet.

Have visited service center more than 10 times and called up on toll free no more than 100 times (can be tracked)

Got call from samsung technical support team - mr. rajat goyal, kumar saurav and recently by ms. sunaina singhal and we have just shared information.

Nothing work out.
Have not received my new mobile back.

I am having cooling problem with my refrigerator since last week and I called customer care several times but no appropriate action has been taken yet on my complaint. After several calls i was provided a request number - [protected] which it seems is of no use because when I am trying to track status on my compliant I am unable to do so. I was assigned a technician on September 19th, his name was Illyas, mobile number- [protected] and when I called him to inquire about his visit his behavior was very rude and he spoke inappropriately. I was assigned another technician and he confirmed about his visit today i.e. Sep 20 but he did not show up neither did he call. I have been having this problem since 1.5 weeks now and inspite of repeated calls to customer care there has been no solution to my problem. The refrigerator is under warranty and inspite of that, such carelessness on part of Samsung shows how much they value their customers and service failure on their part. I would urge Samsung to show some ethics and take appropriate action against their customer care representative as well as technician who have been delaying resolution and have been responsible for customer harassment as well as provide solution to my problem.

I have bought the mobile in the november last year. It has not been even a year n i have lot of problems with this mobile, i really dis satisfied with the product & the customer services as they are not able to solve my issue. It was bad experience with this product. Whenever i visit a sevice center they say me i vl take time or this is not under warranty... This is what thy dont do there job thy dont find a solution to anything.