Samsung India Complaints & Reviews

We called your network for a complaint in out TV your service engineer come here and told that was a remote control problem we changed that one after that the sensor may problem we should want to check that he told and he get his service charge from us after one week he came back and changed that again it not working he told the board want to change and check shall I order I say OK to him he get order from us but the product was we didn't...

After last updation at july i had more problem at my j7 mobile. Two times i reset my mobile after updation. But still problem is coming. Same problem facing my college and friends. I feel bad opinion nw. 1st when i purchase j7 that time iam face hanging problem after updation mobile working is good. Then last updation same problem comes again in my samsung j7. Pls rectify.

16th September 2016

Complaining about SAMSUNG Faulty Products

I am writing to complain about some faulty products that were purchased on 16th September 2013, which were a 40 inch Samsung Smart TV and a Samsung Home Theater Blu ray player from SINGER Warehouse Discount Store (No: 38, Thurstan Road, Colombo 03) at a price of Rs.172, 000/=.

Details about model/Serial and purchasing information as follows.

Order No: MAM-R17088
SAMSUNG TV S/N: MQTR3PCD200087R
MODEL CODE: UA40ES6800RLSG
VERSION NO: AD01
Price: Rs.172, 000/=

SAMSUNG HOME THEATER SYSTEM S/N: ZW0G1RBD100024T
MODEL NO: HT-E4550K
MODEL CODE: HT-E4550K/XL
Price: Rs. 45, 000/=

Unfortunately, both the products had malfunctions.

CASE 1: Image mirroring from half horizontal plane but unclear and darker at the bottom potion in the TV but sound is functioning well.

CASE 2: Home theater system does not run certain file formats like AVI, MP4, XVID, MOV and MKV etc.

CASE 3: Audio blocked by cinavia in Home theater system.

CASE 4: Disk plate is jammed and stuck.

I took it back to your service station in order to solve these issues. But it took them more than three weeks to find out the reason and come up with the solution which is to replace the panel for an amount of Rs.100, 000/= and to repair the Home theater system for Rs. 25, 000/= And the product was delivered back to me without the power cable as well.

The service centre agent did not respond for a long time and the manager (Mr. Thimira) did not attempt to solve this situation I had to go behind the service centre agent which is quite unethical for a company with such a highly reputable name like yours. Unfortunately, your products are not durable, because it had just completed three years. We purchase goods at a higher price believing in quality and durability from companies like yours because we feel that the after-service will be in a good level but unfortunately it is not.

I will not recommend anybody to buy products from your company because of such lethargic after-service. Please make sure that such instances won’t occur in the future where you will be putting your clients in to such difficulty.

Please be kind enough to give a swift resolution for this issue.

Yours Faithfully,
C.K.P.Vithanage

I brought one J-2 mobile, priced Rs.8500/- from Khosla Electronics, Kolkata which was stopped working within 9 months .After giving it to Authorised Samsung service Centre, Nager bazar, Kolkata, W.B .Ms Rimpa Ghosh called me up after 7 days and asked me to pay Rs. 8740/- for changing Display screen and Mother board . The person named Rimpa Ghosh (her phone no: [protected] ) lied that Display Screen of my phone was broken which is false because it was guarded by Tampered glass and regarding dead Mother board, truly I don’t have any idea. But my question is what Samsung’s warranty is? Is this the Service of Samsung? When I enquired, she fumbled and told me to visit Centre. Waiting for your reply.
Autorised Centre details:-
Samsung - Debojyoti Infotech
Mobile Phone Service Provider Store
Address: 129, Jessore Road, Nager Bazar, Amarpalli, South Dum Dum, Kolkata, West Bengal 700074
Phone:[protected]

I have deposited my j2 Samsung mobile at our nearest service center due to problem at baishno telecom khalisani chandan nagar west bengal, contact no [protected], as per service center information my particular mobile having problem of display so either your company change it or return my money within 20 days but very sorry to say they harassing me for last 60 days like anything they dont have any proper information they are just good for nothing, my job sheet no [protected] dated 08/07/2016,
my name Sourav Das, contact no [protected], my address,
ashirvad, 14 /377, ramkrishna by lane,
post and district - hooghly, westbengal, 712103

Mene 7/03/2016 ko Samsung galaxy j7 mobile kharida tha... mobile le ne ke 6 hafte ke ander 1 ke baad 1 problem ane lage he mene 1/2 baar samsung care me bhi mobile diya he ...fir bhi thik se mobile repair huva nahi he...pehle mobile automatic off ho jata tha ...ab mobile hand ho raha he ...aur speaker ka bhi problem he ...aur mobile ki display automatic on off ho rahi he...ese problem 6 hafte me hi ane lage he to to me apse vinanti karta hu ki muje deo banakar mobile replace karke de...

We have purchased refrigerator on 31st July 2016(Model: 58K6417SL). From last one months ice cubes and coiling water units are not working. We had a complaints multiple times but not getting any response from Samsung support team. While calling to Basha(manager) he is simply telling call to Just dial and check.
We have spent 1, 21, 000 amount to purchase the refrigerator but its even not properly working 30 days also.
We are...

Dear sir,
Reg. refrigerator rust at the bottom
ref: complaint no: [protected], dt:[protected]
[protected], dt:[protected]
Acc no: [protected]
I purchased refrigerator of model RR2115TCAPX/TL, product serial 09394ZAF103445D on dated[protected] and taken extended warranty on[protected] and end on[protected]
Recently my refrigerator was rusted at the bottom and same was complained to our customer care,...

Dear Sir,
This has reference to my Complaint/ Service Request no. [protected] on 10.09.2016.In response, on 12.09.16, your Service Engineer visited my place, attended the problem and stated that to settle the problem, spare parts are required, so we will come tomorrow after checking the availability of the required spares in our stock. But in place of tomorrow, some other Service Engineer, viz Mr.Mamod, has visited my place on 15.09.16, attended the problem and stated that to settle the problem, Compressor & Gas are required, so, let us check availability of compressor & gas in our stock and then will come, this may take 2/3 days times.
That Sir, pl. note the date of my complaint & see the action taken status of the employee of a company of repute like Samsung as above . Under the situation, I have a doubt on sustainability of Samsung Company for a long term business in this competitive market.

Pl. look in to.

Thanking you,
Yours truly.

My ac has been installed on 15th March 2016, during installation they haven't jammed the walls so due to that in this rainy season water is coming inside and it is effecting the ac and the wall.I have registered a complain in Samsung service centre, S.N Enterprise, B-30, katjunagar, Kolkata-700032, ph no: [protected]/41 on 23rd August 2016 but the concerned person "Mr. Papu", ph no: [protected], is not showing any interest to do the work, every time I call him he tells he is coming next day and doesn't come.its been a month I have registered a complain and the work is not done and when I call the service centre they tell Mr. Papu have to do we cant help.If this is not solved my ac will be damaged.I want action to be taken against Mr. Papu and my work to be done as quick as possible. Please help me.

Dear sir
Few day back I complained about my Samsung washing machine and thanks for providing your service, one of your engineer came and change the parts as per their survey and charged Rs 1184 for part and Rs 403 for service and gave surety that the machine is fine now ..
But still their is same problem..(the horrible noise)
On my second complain they said that they will provide service in 24, hour but they fail to.br...

Dear Team,

As per policy client has to bear the charges for any physical damage happend from clients end. I agree on terms and ready to pay the charges for my "DAMAGE SCREEN".

Where as my handset touch and panel is working fine then WHY should i bear the charges for replacing the touch or panel????? Just change the damge screen.

Its not clients fault that 3 things are combined by SAMSUNG.

If SAMSUNG is not following the policy then its an violation of policy and cheat case with clients

Sarabjit Singh
[protected]

Mobile display gone within 10 days (samsung j2 serious )service center deny to replace it.I went to service center they was denying to replaced it...how would I give for repairing the mobile which I got only 10 days before.samsung is very cheap company and c.E.o and founder is biggest beggar of this year...they sell defective product to customer and staff of samsung is so rude and unhelpfull.

Dear sir

I Have your Samsung device cell phone model is Samsung galaxy A5

And after update it 6.0.1 than cell phone run like tortoise pls help me about this and reply me urgently and I have also many phones used Samsung device but I really dissatisfied about this update,

I hope u will contact me as soon as possible.
--

-Regards...
Rahul Panchal

[protected]

What started as a bubble on t octa screen...has taken up the whole top part of the phone...the display has started to come off which has affected t camera...t sound and the display...on contacting the customer care...a very disappointed response has been reaped tat it is beacuse of t moisture tat has come from t ears while talking...can u beat it...a phone is not meant to talk tat means...wuch a rediculous system of complaint they said tat shows a person should not do his work...just sit in the complaint office n lick their feet...a very very poor customer care centre...i am a doctor n i wonder i should do my patients or run behind samsung service centre n beg for their mercy... a thing which looks a clear manufacturing defect is bein somehow tried to be put on me

I purchased J2 2016 on 25th Aug.2016. Charging after 1 day I got there was a problem on adapter. Then, go to Samsung Service Centre but they have no adapter of J2 2016 in stock also they are not assure the time of availability of adapter. so my device is dead form the date of 27/08/2016.

I think this would be a bad effect from customers.
From
Kolkata

I have purchased a washing mechine of samsung 2 years back. Now it is disturbing due to some internal problem and I acknowledged it to the samsung customer care. M/s concord service and m/s home appliances service contacted with me and send two person from each concern and collected rs. 300/- and rs.400/- respectively with an assurance of repair the mechine. As a result they were cheated me and not tried to repair the mechine yet. Is it your business? All those mechanics commend that samsung washing machines was nasty in the world. My phone no. [protected]. I have paid those amount in cash against their bill. Hope, never I shall purchase samsung product and also try to explain all by Internet.

Good day,

Please be informed that I had given my phone for repairs on 10\09\2016.
Details: service request bill no [protected].
Date: 10.09.2016
Address: Margao, Goa, India.
Warranty: Full warranty
model: SM-N920GZSEINS
Contact:+91-[protected]
Name: John Gomes

But no feedback received from office as they were suppose to inform in 1 or 2 days. When I visited the service centre at Margao Goa-India after 4 days it was informed that it will take 20 days to repair the phone.
Such a slow service is not acceptable and that to by such a branded company like Samsung. Showing poor efforts in repairs department.
More over I cannot wait for more 20 days to get my phone repaired. Also I have lots of contact and my office related work saved on that phone. Moreover. All my data which was saved on phones is expected to get lose.

If Samsung is going take 20 days for repairs, which I cannot wait. Please arrange to give new phones or repair in 2 -3 days

The phone got spoiled in less than 7 days. Such a poor product of Samsung. We lost faith on Samsung products and services too. God please help us.

Kindly find solution or we have to switch over to efficient and reliable products.

Thanks and regards
John gomes

Dear sir,
I am dilip patra as employ os bhavin industries & we brought 3 mobile phones. It contains one of the mobile back switch was not working (While everything was working/ok) so we were given in samsung service vapi at date 9/sep/2016 but that is not yet able to repair.

Kindly help to process / return it as soon as possible

Bill no-[protected]

I bought a side by side refrigerator on 03/09/2015. it encounter some PCB problem on 24/08/2016 so i regd. compaint. The person mr. siddeque mob. no. [protected] visited my house and closed the complaint no. [protected] on his own. Now when i call ur ser. no. on 05/09/2016 being not satisfied by ur service, ur personnel told me that the compaint is already closed and u hv to pay for PCB replacement being my new call was on 05/09/2016, two days later of purchase date. This is ridiculous, unfair n disgusting. Not expected from a brand like u. Pls. help me out as my refri. is not working since 15 days. Everything is on record at ur database, pls. go through that. my.no. [protected]. If not sort it out today will take d issue at every possible forum.