Samsung India Complaints & Reviews

Sir,

This is debobrata sarkar currently living in nagpur, maharashtra has purchased one microwave oven (Model no. Mc28h5023ak/tl) of samsung on 23rd november 2015 from one of your authorized distributor (Samsung plaza, khemka digital home, dhantoli, nagpur) amounting rs. 13300 plus delivery chargers.

After using the microwave oven for 6 months on 7th month we encountered a problem in the touch pad where we are not able to assign the temperature or the timings and other related problem. Therefore, we registered a complaint on 23rd june 2016 (Complaint no. [protected]). After that one engineer (Name: mr. Dinesh) from samsung came and told that the digital touch pad is not working and will be replaced within 2 days. Then after 7 days we again registered the complain asking for status update, then next day mr. Dinesh came with a new touch pad but that also not worked. So he filled up one form took my signature along with the bank details saying the amount which we invested on the microwave oven will get refunded within 12 working days. And from then it has been 2 months there is no update on the same. We called numerous times asking for the update and received the same reply that the refund request has got approved and the concerned service team will call us by today and will update the exact date of refund handover and that today has never come and it has been 1.5 months since then listening the same line again and again.

Their service is pathetic.

Regards,
Ca debobrata sarkar
Nagpur, maharashtra

Purchased Samsung J7 dated 8th Oct 2015 from flipkart. Handset fell down (Touch was cracked, dent in the rim) and was submitted to service center on 12th Dec 2015. The handset was received by service center and "charged Rs.100 for evaluation".
I received the quote which specified Rs. 7169/- When I requested for the breakup, the service center said they will be charging for the replacement of Touch, display and the rim.
Why is Samsung charging for the display???.
When I request for the breakup, till date I have not received the breakup. Later I asked service center to return the handset. On physical examination, I find that the camera is also not working. Now I am asking them to send me a quote, which they are not willing to!!!
My concern:
1. When the touch is broken and needs replacement, why is samsung charging me for the replacement of display? Which is no where mentioned when the handset was sold!!!
2. When Samsung service center has charged Rs. 100/- for evaluation, why was the camera issue not mentioned in their quote??? Since the camera is not having any serial No. my handset camera is replaced by a defective camera of some other handset!!!
The price quoted for camera is around Rs.4000/-!!!

Resolution: I am only willing to pay for the touch and the rim, not for the display and camera.

Ref: Service center Bill No. [protected]

Why is Samsung service center harassing the its customers?

Dear Mr. Amit Jain,


Greetings!

This is in reference to your complaint and subsequent discussion we had in regards to your Samsung Phone Model No - SM-J700FZWDINS having Serial No - RZ8H416QSWP.

It is our best endeavor to provide you with impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best as compared to other products in the same category.

We would like to mention that Samsung provides a free of cost repair during warranty period to ensure equated performance of your product. This warranty is considered void if the product is tampered within the warranty period or due to improper usage.

This is in line with the terms and conditions mentioned in our warranty card provided with every product at the time of sale. In this case, the consumer has to bear the expenses of the repair as once the product is tampered with, Samsung cannot assure the equated performance of the same product.

At the time of inspection at the service center, the screen of the phone is found having patches. The same is considered as physical damage and is not covered under warranty.

Under such circumstances, we request customer to pay the repair charges to get the set repaired.

We regret that we will not able to cater your request of FOC/ discounted repairs of the product.

We value your relationship with Samsung and assure you of our best services, always.


Regards

Abhishek Kapoor

Manager - Customer Experience

Desk Phone:[protected] Extn 1580

(Mon - Fri, 08:30 AM - 05:30 PM)

Respected sir/madam i am customer of your company who is using continuously your product i.e television for last one year . i brought a led tv from your company expecting that the good and better quality of product and services but suddenly exactly after one year my led tv is not working and i lodge a complain regarding this and they inform us that i have to change a panel . i understand that one year is over so i will not be getting warranty but tell me one thing only exactly after one year my led tv which cost around Rs 65, 000/- will get exhausted and finished, it means i have been provided a defect led television from the retail shop which i was using for the last one year.i need action to be taken immediately otherwise i will be bound to go to consumer forum and i will sue your company to the court.

I brought j7 2015 16gb mobile just 10days back... phone was worst when I'm update my mobile mother board issue occurred... please replace the mobile imminently or pay my money back...
mobile details are mentioned below
samsung j700(j7)
gold-ce
imei no :[protected]

It has been more than a month that Samsung is not resolving my issue right from top management to team working at ground level is not responding.

Even they are not responding to emails. Even after complaining in consumer forum issue still remains same. Please let me know how can I take legal action against this company.

I have also written to CEO'S office but still issue remains same and from there also no response. I am continuously taking follow ups but which of no use and when I ask their manager to involve higher management to look into my issue they are not doing that as well.

Dear sir,
I had purchased a refrigerator (Model no. Rt45lspn on 24/09/2011) of your company (Samsung) and had been using the product and was very happy with the performance of the refrigerator. Recently, it was not working properly so i made a call to your customer care (Ref. No.[protected] on 10/08/16) and told them the difficulties i am facing because of the product, after listening to my complaint they assured me prompt service and accordingly the engineer visited my place on 12/08/16 and checked my refrigerator after reviewing he told me that my compressor had stopped working so he will have to carry this compressor with him and we will get a new compressor from the company because our compressor is covered under warranty to which i agreed and allowed him to carry my compressor. He assured us that we will be getting the new compressor before 16/08/16 but till today we have not received anything from the company.
So, after waiting, i again contacted the customer care (Ref. No.[protected]) and told them the entire incident and they have asked me that they will revert back.
Sir, i am from a middle class family and a refrigerator is one of the most important electronics at home and since its not working, i am facing such difficulties and i have to rush to my neighbors for keeping my food items and more importantly the medicines of my mother. I cant even describe you the difficulties and troubles i am going through. We had several options in the market for buying a refrigerator but the only reason we chose your product was because of your after sale service and your customer satisfaction policy. Sir if this is the kind of service we are getting after taking your product then its a very sorry state.
Sir, all i request you is please look into the matter and please take some action as soon as possible and help us from this problematic situation.
Looking forward for your response.

Regards
Lovkesh kishore
[protected]

Dear sir,
I lost the mobile samsung galaxy j2, my mobile no. [protected] & [protected] & 16 gb sd card.
Imei no. [protected] & [protected].
Parmanent address : village : kolahata kamal, post : hunsepur maharajganj, district : azamgarh up 276137.
Present address : orient craft ltd d-247/10 sector 63 noida up. (At 07:30 am to 06:15 pm) gmail id : [protected]@gmail.com

I bought samsung galaxy s6 mobile phone through amazon india on 13th may 2016. From the date i bought the mobile i am unable to use mobile data. The phone was giving errors like emergency calls only and no internet access at all times. I spoke to samsung customer care many times more than 10 times for which there was no solution at all. Simply they would try all bull options which wont work on that phone. After that they gave me the service centre contact which is tvs electronics in velachery, chennai. Totally irresponsible. They cant figure out what the problem is. But simply experiment with the phone.

As mentioned before i hv been recevng network issue. I visited service center which was just waste of time as thy did not solve my issue n even i hv sended email before also regarding hoping atleast thy would solve my issue bt still i did not recevie any response from customer service. Im really disappointed with samsung service as thy are not concered with customer issues. The phone i bought has not been even a year n thy are many problms i faced.

Date:17th august, 2016
Sub : samsung guru manufacturing problem
Respected sir/madam,
With due respect i under signed wants to lunch a complain regarding your esteemed company service. My job sheet no-[protected]. I brought a samsung mobile, model no –samsung guru (Sm-b110e/d) white colour from hitech computer benachity, durgapur-713213, dist - west bengal for my mother on 10th, august, 2016. For the very next day i face a outlandish problem when any body call me his /her sound come to my ear very slow, i have to check all the sound volume but in vain to resolve this problem. So i think if it is a sim problem, i remove this sim from my phone and tried another mobile such as samsung guru but in this case no problem occurred. Without wastage any time i contract the shop where i am purchased this item on that day but their commands is that the phone is ok no problem. After purchased this item i went this shop two times but they not uploaded the do process and argue with me very unsupportable and informed me that they checked it through service and no problem occurred, i am the same trade of telecom (Sony) but when i express my view regarding this phone that it may be the voice speaker problem they were nor listened any thing. Unfortunately on 17th august, 2016 when i went to the samsung service centre they checked every thing and asked me that it is a board problem and phone is not a possible to do because it in just over the 7 days from the date of purchased it should be repairable and no body checked it before my reached i am shocked to remember your service procedure, shop said full lie towards me. If any body purchased any new product and faced any problem for the very next day they get the repair product instead of new one. I faced a authentic problem (Manufacturing problem) i think that i expected a new mobile as a replacement against a repair mobile set.
I used so many mobile phone of your esteemed company and happy about your service but this incident discreditable for me and forced me to think before purchased any samsung product.in this email i also send you the service job sheet scan copy on above attached file, kindly find it.
Your early action is greeting for me for recovered this unavoidable circumstances. Hope, you will knick-knack me as early as possible.
Thanking you.

Yours faithfully
Aniruddha ghosh
13, sovapur avenue, b-zone durgapur-713205 phone no-[protected]

Samsung has all this tlla claims of the pgone being unbreakable. Last week, i tripped and my samasung edge 7 - the most advanced phone, fell hardly 2 feet from the ground. There is small crack on the screen.

I am going the the service centre and the vendor, whoc sold me the insurance - biscoot. None of then are helping.

I am a business user and with limited time, i really cannot afford the games. The sad part it, i have only being using samsng prodicts in home, office and all the pphones for more than 5 year.

I purchased a samsung 32j5570 32 inch led tv (full hd) from paytm.com on 24/08/2015 and had it installed at my home. earliest this year i shifted my residence and during this process misplaced the screws required to connect the tv to the base stand. i called your service centre around two weeks ago requesting for of the screws. the centre gave me the contact number of some outsourced technical partner. this partner i have been calling for the past 2 weeks without luck - in the beginning they kept giving me a new mobile number to call, but after some time they just stopped receiving my calls. i visited some stores last weekend (croma, sargam and reliance digital) but none had the screws i need. i am very upset with samsung's after sales 'support' and would like you to arrange for the return of the product i purchased and a complete refund.

15 aug 2016 i bought new phone & i am d
Facing heating problem is so much high lyk it can busrt anytime service provider said we are not responsible for this sir i want to replace my phone as soon as possible if its not possible i ll go with media & legal action tomorrow i am going to launch fir that if anything can happen then company will responsible for this because its manfacturing fault temperature is on 43 degree its too much hot and i want to take risk in this phone so kindly solve this matter as soon as possible

Dear escalation executive team,

I purchased samsung galaxy s6 in november 2015 through one of your authorized dealer in ghaziabad and also as per his recommendation additionally purchased daily apps insurance protection for my mobile for rs. 2000/- to get the expedited support from samsung.

Soon after 4-5 months o[censored]sage, i started experiencing the charging cable both ends getting hot, while charging the mobile phone and took the phone to service center (Janus electronics – vasundhara, gzb). To my surprise, i came to know that just 2 days back, my phone warranty lapsed 6 months and now i have to pay for charging cable, with no choice, i paid.

Also since after 4-5 months of purchase, i started experienced intermittently grinding sound in rear camera but continue to use to check further, but the problem continued to grow and also felt issue with signal strength connectivity and speakerphone issue. I than contacted again service center (Janus electronics) and was told that phone might require complete formatting along with hardware change, hence i took some time to submit the same, as need to arrange for standby phone.

I submitted my phone for repair on 8th august 2016 (Complaint – camera auto vibrate / network and mic issue) complaint no – [protected], in person to service center, rather than availing the pickup facility by samsung, just to make sure and discuss in length about the issue with service center technical person and was assured that they will thoroughly check the phone for all the issue and asked me to contact on 10th august.

- i called on 10th august and was told that phone is still under repair and asked me to now contact on 11th august as the service center receives the part daily at approx... 4-5pm and they have just received the parts.

- on 11th august, when i called in afternoon, it was really very surprising to get the update from service center, that my call was cancelled by samsung telling that they require few documents from my end – that was –original phone purchase bill, my address proof verification original and photocopy document and a bank’s cancelled cheque, i immediately visited service center and submitted all documents again in person to the service center.

- again called to check the status of my complaint on 12th august evening and was told that they have not received the part yet and asked me to wait for another 3-4 days with no substitute and solution.

- annoyed & frustrated, i called samsung customer care and the executive asked me to have the conference call with service center and discussed on the same issue and the service center person (Vishal) who spoke on behalf of service center said they have not received the part yet, to which samsung customer care person suggested service center to get the new phone replacement or refund.

- surprisingly on saturday morning – 13th august at 11:00am, i got from service center that my phone has been repaired whereas service center earlier said that they are not having parts till 5:30pm on 11th.

- again called the samsung service center on saturday 13th august and did the conference call with service center to understand what all parts were replaced in the phone but the person from service center was not able to give any details, repeatedly being asked by samsung customer care and finally dropped the call. Samsung customer support executive said me that – the case is now being escalated and also the complaint of the service center for their such support on samsung flagship phones and suggested to pick the my phone from service center.

- i collected my phone from service center, the same day (13th august – saturday with apprehension in mind that – if they actually has replaced the part or just did the make shift temporary repair, as the service center communication was not up to mark and satisfactory. I discussed with service center what all has been replaced on this, to which they said they have replaced few parts and also have properly checked the phone for all the issues and now it’s working perfectly fine. I also noticed that the back cover pasting of the phone was not properly aligned as expected by samsung service center.

- on, 14th august – sunday, got really very frustrated when i found while configuring my device that now volume up key is not working, and immediately reported the matter to samsung customer care and was told that this case is already escalated and i have to wait for call back from samsung as being sunday today and tomorrow independence day and wait to hear from escalation team.

- waited for the entire day - tuesday – 16th august, in hope to get the call from samsung but didn’t’ received till evening and again called the samsung customer support and was told that today call is now not possible and now will get it tomorrow in first half i. E 17th august.

- again on 17th called samsung customer care around at 1:00pm to discuss and get the update on my issue and again was told to wait for another 24 – 48 hrs with no solution.

Finally, when i again called samsung customer support at 3:00pm to get all the related reference data to document in this mail, customer support executive connected with me one of the member from escalation team (Priya). After having in-length discussion on the issue, again i was told that she would further escalate this matter and have to wait for next 24-48hrs for the revert and provided me the below reference id.

Reference id: [protected]

I would humbly request samsung executive team intervention in this and would request for new replacement to avoid any further recurring new issue in phone sooner or later after the warranty period expires.

Thanks for your understanding and hope for get the assured customer satisfactory service.

Thanks
Vipin singhal
[protected]

Service request no. [protected]
Your exclusive samsung service centre
S. N. Enterprise
7k, m. G. Road,
Kolkata - 700 063

Bill no. 2498 dt. 12/08/2016
Advance payment rs.200/-

Problem not solved but he call me sir door switch is not available but our visiting charges will pay and another problem is continue water leakage indoors he says 24 hours switch off your refrigerator and opened the door.

When you buy a phone for 56, 842.50 note 4 and my bill number. [protected] and think it will last you for at least 4 years but you only visit the service center in my case is okhla ([protected]).

No one is able to provide me with a solution and misbehaved badly. It is really sad that you are loosing on you quality and even on services. So sad you don't have the part and cant give a standby at least use till the meantime.

Such bad interface by the people. The call center has no solution for the case. I just want to know "how come there is no solution
'you can say this verbally but cant come up with a solution my complaint number is [protected].

And remember u don't loose a customer you loose a complete family a household of products and even with word of mouth and future generations who witness this episode. Its you who is at loss not me. Thanks for pushing me to another better product and a service. Obviously apple

You help to create a generation who does not want to buy samsung. Thank you again!

Hi team,

I bought samsung a8 mobile phone on mar of 2016 for rs 25, 300 in viveks, adyar. Suddenly on july my phone went blank display but i could here the message tone and nothing is shown in display. So i went to the customer care and i was informed, to check the issue they need to open the device and to open this device they may need to heat it in order the glu should melt only then the device can be opened and during this process if display breaks then i need to pay money to replace the display. Im surprised with this replay and i've asked them why i should pay as my mobile is still under warranty and its jus 4 months. They replied that this is the process and you have to bear the expenses, if you want you can speak to customer person and if they agree we can accept. Then i spoke to cust care and i was informed by customer person to go again to service center and call from there as they want to speak to them. So again i went to service center and called the cuscare but this i was informed that they will give a contact number of manager of valluvar kottam samsung service center and wanted me to speak to him. I asked them why i was not informed on my first call and asked me to come to service center unnecessarily which is waste of time. There was no proper response from them and they simply said we may need to speak to this number to get your problem solved. I tried many times to this number and there was no response complete ring goes and no one picks the phone. By that time i was there in valluvar kottam samsung service center. I check with the employee, is your manager available in ceneter and i was informed that he is not available and he went out. "the service center manager is not available in the office working hours to address the issue of the customer" i'm surprised why they have been paid if they are not available in working hours. Later i dint get any response from both the manager and also from the customer care person so again next day again i called the service center and i was informed to hand over my phone to samsung service center to check the issue only then if i submit the phone i will get the job code based on which they can escalate the issue. So again i travelled to service center and this is the 4th time i travelling to service center and surrendered the phone. There was no clear communication from customer care persons and they are ready to resolve the issue just wanted to say something and close the call. Which makes me irritating. This is not fare to keep the customer unnecessarily roaming and wasting their time by giving false reply. Now finally they are saying this could be impact damage and i need to pay for the display replacement fee which i non sense and there was not even a single scratch in my phone and it was used with more care.
For this the reason they were telling is you could have carried your phone in pocket so this will lead to impact damage. Im surprised with this response and i asked them why are you not highlighting this when you sell your phone. You don't keep sign board saying not to keep this phone in pocket and jus carry in hand. I'm totally dis satisfied and depressed with this worst customer service by samsung and need this issue to be solved and display has to be replaced through warranty claim.

Regards,
Vinoth. N
[protected]@gmail.com

Sir i hve bought samsung mobile on 12/8/16 model number j72016 imei [protected]/01 sn rz8h60150za
Am-710fzduins i hve complain to mobile store on 1 nawaz enterprise its brand new my selfie pic turn opposite side i[censored] wount change plz inform me i hve bought its brand new j7 2016 but its useless to invest so much money j72016 whn selfie is not working [protected] or mail m [protected]@outlook.com

I bought a grand prime in march 2016 and after 3 months the phone is not charging properly. Then it stopped charging completely. I complained and payed the fixing charges bu didnt get any results. The problem is still there and the phone is not charging.

Ervice centre guys were also not co-operating and gave silly excuses.
I gave my phone at s r communication samsung service centre at tulsi das marg and an employee named "preeti agarwal" behaved rudely and refused to accept my phone because it was 5:30. Is this the way to treat people?