Samsung India Complaints & Reviews

Sir,
It is really disappointing to know that your company does not provide us proper services when complained anything.. Inspite of calling your customer care they are not responding us..
The complain is about that clothes are getting torn, since we are using.. When your technician visits they suggest us to wash 2 2 clothes at a time which is really tiring..
Please do help us out with this problem, or else i will have to complain to your higher authority..

Mihir sailor
Mo no [protected]

Purchase samsung led ua32fh4003rmxl on 15.08.2016. After installation there is sound problem. We made complain on 17.08.2016 at samsung dealer but no technical person attend the complain. We made complain on toll free number on 20.08.2016 as no.[protected] as well as dealer m/s agaon electricals, jaipur. After frequent and daily complain from 20.08.2016 no technical person attend the complaint. We made frequent call after 20.08.2016 but not attended

I had purchased a 345l samsung refrigerator from croma, r-city mall ghatkoper in may 2016. Its a double door refrigerator with a convertible freezer at top and refrigerator at bottom. After mere 3 months the refrigerator has stooped cooling. I registered a complaint with croma on 18 aug 2016 (Ref bow180816fs00098) samsung customer complaint no: [protected], and was promised that the service engineer would visit my place on 19 aug 2016. Instead of visit the clever over smart service engineer could guess what the problem was on telephone without even listening to problem and rudely refused to come to visit (Extremely bad service). Need to understand if this is customer service samsung gives to its customer after purchase. On insisting for visit i was told that visit is arrange on 19 evening and there was no visit till date.
I have been following up with croma for last 4 days since then and had several calls with croma management team to hear that there is no response from samsung service center. Then i was given a number of service center person/incharge mr. Prateek ([protected]) who could be reached after atleast 20 calls and he was rude enough to say that the visit cannot be arranged and we have internal problems. Insisting i will file a consumer court complaint he was rude enough to say you can go where ever you want. This is just pathetic and reason why india cannot progress. I had to again talk to croma service center who arranged a call from samsung customer team and the lady mentioned the same thing that there are internal issues with samsung team and service center. Need to understand why should customer suffer? On demanding this in writing the lady was smart enough to say it was system issue. She promised me to send mail but as usual in vain.
The end result is even after 5 days the refrigerator is still not repaired and there is no after sales service.
I would appeal to all the customers that never buy samsung products as they are most unreliable and after sales service is pathetic.
I hope this complaint is noticed and action taken

I had purchased a samsung refrigerator model: 345 litres bearing number rt36jsmfesz from mahavir electronics and furniture, pune on 28th april 2015. The refrigerator had not been utilised for more than six months as family abroad. The refrigerators panels that hold the fruit trays and butter trays had started cracking. Launched complaint with samsung co.in march 26 '16 before warranty expired. Samsung gives 10 years warranty on compressor which a movable part and not on fixed parts as thermo-formed panels that hold tray - surprisingly. Samsung technicians pasted some sliders that are falling apart and samsung co. Is not ready to replace the refrigerator after request was made. Samsung has extended the warranty by a year additional year which is now april 28th 2017.

Now that the samsung co. Is not ready to replace the refrigerator or refund the money i would like to file a consumer complaint against the company.

I would like to know how the problem be resolved.

I complint against my led tv not worked till today, my compaint no.[protected]dated[protected]i i, there is no response from mechanic, i buy led tv samsung on[protected], please kindly pursue this complaint as early as possible, the company toll freecustomer care centres are tell me your problem solve within one or two hours but there is no response from mechanic 4 days. What is response of company is very bad.

Good day to you Sir,

Greetings.

This e-mail I am writing to you regarding an issue which is not solved for more than 2.5 months from the date it has been initiated ( 25th may 2016 ).

I believe Samsung being a multinational company should have a good team of customer support personnel to expedite issues and solve them soonest possible to avoid any problems for the customers.


Following is the nature of the complaint / issue:-

1) I had purchased a TV in November 2011.

2) The speakers of the TV malfunctioned just after the warranty date had concluded and I had to repair it on my cost.

3) Thereafter the power PCB was in problem and as per your service technician from Goa Samsung service centre informed me that the part can not be replaced.

4) The service centre advice me that after depreciation an amount of Rs. 45389.66 can be paid in lieu of repair as the part is not available.
same was agreed by me and I gave then a cancelled cheque of my bank.

5) The cheque for the amount was sent to me by Samsung but same could not be credited due to an error and I was advised by Goa Service centre to make an affidavit and send to them along with the cancelled cheque from samsung.

6) I made an affidavit and sent the document to them alongwith the cancelled cheque on 25th May 2016.

7) After several attempts to contact the service centre in Goa and follow through with the case, still nothing has been done till date to close the issue.
The cheque has not been re-issued to me till date.

8) I was in contact with your Goa customer care personnel named Mr. Suryakant Sharma but he does not pick up our call or return our call and has a very poor attitude with respect to customer care.
His phone number is [protected].

I request you to kindly take up this matter seriously from your side and solve the issue soonest possible.

awaiting your kind response on this matter,

Thanking you

Yours faithfully

Capt. Avijit Edbor
E-mail Id: [protected]@yahoo.com
Ph: [protected]

Miss minakshee mohite (Service provider or officer) samsung service centre. Vile parle (West), mumbai, 400056.
I went there for repair my samsung galaxy a8's display.
I am not satisfied with her behaviour because when i talk to her she did not responsed well and giving me improper information about my phone display problem. She charged me rs.173 unnecceserily for just only i ask the display cost and than she suddenly laugh on me.

I have purchased samsung galaxy j7 on 27/5/2016...from Flipkart...

last week i.e.on 19/8/2016..suddenly display was blank...

i went to samsung customer care...S G infotech, borivali west branch...same day...i.e. Friday...they told me to come nxt day...

nxt day.i.e. saturday ..they said your mob..under proecess..

come on monday...
monday also gave the same reason given

suddenly on tuesday...they said...your display is gone becuase of some allingement issue...and ...that is not covered under warranty...
and repair cost will be...Rs.6500/-

i dont understand ..
my mob.no is...[protected]...
Name : Bindu D Kothari...

pl help me as with in 3 months of purchase...this mobile needs reapair...


thanks

Bindu kothari

Hi, i purchase a samsung mobile model number sm-g900hzdains and imei number-[protected]. One month ago. I face problem at display then i go to samsung care at muzaffarnagar (Add - bedi communication, service centre number-[protected]) on 16th august 2016, they told we will repair it and collect after 2 days then i go sit there 3 hours after that they told we face another issue come after 2 more days. Then i go and sit there 2 hours they told we are working come after 3 days. Then i go there they we are working come after 2 days. I am totally mentally disturb from behaviour. Please do needful.

Dear sir,
This is inform you that, i have never get any solution after one month of my complain in this portal and in customer care also. I have received call from samsung (Anuj shrivastav - [protected]) after book complain in this portal dt:[protected]. They inform me we no stock for the same modal so we have refund your amount in you bank account. And i have give my bank details. But they are not transfer any amount in my account. I have continuously followup to samsung but they have only one answer called "today you will get money" till date i have not received my refund or any solution's.
O please resolve the issue on urgent basis.

Regards,

Ashok panchal
(M) [protected]

I have purchased samsung j-5 on 26/11/2015. I am facing display problem from starting date and visited to service center many time. My mobile phone is now lying at solution provider, jaipur bill no.[protected] dt.09/08/2016. Now service center is not replying for delivery of my phone repaired.
Kindly let me clear that when i will get my phone repaired. Unless i will contact consumer court. My phone is under warranty.

With regards
Unil agarwal (Mobile no.[protected])
Jaipur

I was waiting at the samsung service center on drive in road ahmedabad, and the there were three counters empty along with that the service person was giving out fake token numbers and calling them out. I saw it happen thrice and we have have been waiting for our service since 15 mins and since we took our token.
Date : 23rd august 2016
Time 2:30 pm

This is regarding the rough behavior and the unhealthy service being provided by the staffs of customer service center at imphal manipur. I had given my phone galaxy a8 for changing touch screen as it is broken to the center on 26th july 2016. I was told to collect it after 15 to 20 days, since it takes time in ordering the touch screen from the concern authority. I came to collect it after 20 days i. E on 16th aug. 2016 but to my surprise i was told that the phone is still not repaired because the touch screen has not yet arrived and i was asked to collect it after 5 days. I again came back after 5 days i. E. On 21st aug.2016. But again i am told that the phone is still not repaired because the concerned engineer is on leave and asked me to collect it after 2 days however the touch screen has arrived. So i came back after 2 days i. E. On 23rd aug.2016. Again i am told that the phone is still not repaired because the touch screen has not arrived i argued that i was told the other day that the screen has arrived but the engineer is on leave today you are agin saying that the screen has not arrived what is going on. If you are not going to repair it, please give me back my phone, and they happily gave back my phone without repairing after keeping in their custody for almost a month. I request you to kindly take necessary action against these hopeless employees of samsung service center of imphal manipur.

Model no.
Rt2735tnbrk/2012
I am calling samsung customer care since 09/08/2016..
Request no. 1
[protected]
Request no. 2
[protected]
One person visited also and told that he will come again with that model part but didn't come yet.
I am still calling but no body responding. If such brands doesn't give proper service then why they claim so. I am fed up, please do something asap or i will go consumer forum.

Sir, my samsung smart oven is unserviceable since 12 aug 16. I registered a complain with samsunv customer care on 12 aug 16, engineer visited but due non availability of pcb part oven could not be repaired. He told me that i request the samsung company to privide the part at my own company channel. Again on 18 aug 16 another engineer visited but he brought the pcb board is not exactly to meet the requirement of the said oven. Again engineer told that in this case if exact part is not available its comptny responsibility to provide the parts to customers on payment if product is out of warranty then company will provide you replacement or refund for the oven after deduction of said part. Now company is refusing to provide this service. Sir my oven is not working since 12 aug 16. Please do the needful action towards resolve the issue at the earliest.

Hi.. I wished to raise a complaint regarding your new model samsung j2 2016 s. No. [protected].. I ve purchased a new ph on 5/8/2016 from arora teleshop, uu-217, pitampura, new delhi-110088 mob. [protected] against the book number 323 and s. No. 32234 purchased for rs.9500 and till then i am facing hell no of issues in your handset.. Thrice i ve notified the same to the outlet from which i have bought it and i t has also been sent to your customer care centre for repairing but still i am facing same problems.. Ppl buy new products to ease their lives but this has really been a troublesome experience for me which can never be expected from such renowned brand.. I am requesting to exchange my handset n give a new 1 as it's not working properly from day 1 but the response is atrocious.. I believe such unprofessional behaviour is really unacceptable by any of your consumer and this is really frustrating and ridiculous.. Regards, arun kaushik

This is with reference to bill no: [protected] dated 16th jul, 2016. My samsung j7 purchased nov 2015 was under warranty, but had some problem and i took it for repair at samsung service center, vashi on 16th jul, 2016, and while repairing they damaged it completely and i was requested to submit few documents for replacement purpose which i had submitted and the request for the replacement of the mobile was approved on 21st jul, 2016, however, it has been more than a month now and i have not received the replacement and at the same time i am not getting a clear answer as to when i'll get my mobile back even after several follow ups with the samsung service center and call center. I was very much dependable on mobile for job search, skype interviews, online transactions etc and without it i'm losing on opportunities and wasting time in finding other alternatives. Request you to please look into this request and ask samsung if they cannot replace the mobile then refund the money and close the case with immediate effect

If you need any further clarification/information, please feel free to reach me at [protected].

Maine aap ke samsung compani ka 43 inch 4k uhd model no ku 6470 tv purchase kiya huwa hain. Aur mere ghar par tata sky com ka hd box bhi hain samsung ku 6470 tv ka picture qoulity hd channel par bhi bust ho raha hain aur regular channel par to thik se picture nahi dikhai de rahi hain. Hamari aap se request hain ki aap ka tv aap vapis lekar jaaiye main dusara tv purchaase karana chahata hu.
Thanking you
Bina tushar kalbhor
फोन नंबर [protected]./ [protected]

I have purchased a samsung refrigeraor - 390l - double door in the month of april 2016. about a month ago, started to have problems with it with ice being deposited on the deodorizing filter and the refrigerator stopped working. after multiple calls, to customer service, the service engineer only came after one week!!! he comes takes one look at the refrigerator and says "board" has to be replaced and to our dismay reveals all fridges of this series purchased in that month have a manufacturing defect!!! cant believe the company sells us defective product and waits for it to break down before fixing it. he replaces it and after two weeks, the problem has recurred and the fridge again stops working. i have made umpteen number of calls and explained the problem to several customer service representatives and i am tired of going over this again and again. i don't understand why nobody is able to diagnose the problem correctly and fix the problem. we are extremely disappointed with the service and attitude to the customer. representatives constantly snap at us during the conversation or speak to us as if we don't understand what they are saying. they are downright rude and disrespectful. i request the customer service manager to call me immediately to resolve this problem. i am so tired of this i am ready to fight in consumer court. one of the representatives - paul even said i should do it!!!

I bought 48" LED TV on 28.12.2014 for Rs. 59000/- . After one and half year o[censored]sing TV I had problem with the sound system of TV which was not functioning. I got the problem repaired on 20.08.2016 after paying Rs. 5513 for the replacement part and visit charges of Rs. 1300 (approx) and I was told by your representative that the warranty for service part is valid for 3 months.

I also spoke to Mr. Ram live chat on 19.8.2016 mentioning of the issue I am facing after buying TV and after usage of mere 1.6 months. I was asking that repair of TV should be at the cost of the company and not at the cost of consumer as you have sold me defective product. He noted it and said that our representative will get in touch with within 24 hours i.e somebody will call me. However so far as on this moment I have not received any phone call from the company representative. This is also classic example of defect in service provided by the company.

Since there was no call from the company I got the sound sytem of the tv replaced and paid Rs. 5513 on 20.8.2016.

Desirable resolution: I am requesting refund of the repair cost of Rs. 5513/- I had paid along with the visit charges around 1300/- as defective product had been sold to me. TV of such a global and big brand get go bad after mere usage of 1.6 months is not acceptable and agreeable to me. Along with your defective product there was also defective service provided by Mr. Ram who did not adhere to committment he had given.

And for such defective product you are liabled to be sued under Consumer Protection Act, 1986 and with the its amended laws.

Hence please refund the repair charges which I had to bear for no fault of mine but fault of yours of selling defective product. Please understand I have not claimed for the compensation, damages and losses which I have suffered and which I am liable to get it back but just for the refund of repair and visit charges which I have paid.

Infact I missed out Rio Olympics for your defective product and negligence in attending my issues in time. Hoping to get revert within 48 hours of making of this compliant else it be bound to litigate the matter.
Should you need more information please get in touch with me.