Samsung India Complaints & Reviews

I bought galaxy m31s 1.5 years back. Now it gets heated extremely and goes in auto restart loop. Contacted service center and they said that motherboard will be replaced which will cost around 8k inr. This same problem is with around 50-60% of people who bought this phone and some other models too have this problem. Being a student, I hardly saved money for this phone and now it is very difficult for me to get this repaired. Samsung has not taken any initiative regarding this issue.

Hi sir,

This mail is regarding replacement of Samsung tu8000 50 inch tv

21/March 2021 we bought this tv on showroom.

At January 20 2022 we noticed vertical line on screen.

After that we called samsung support and team member told like it's technical issue with panel so we will replace it with warranty.

At the time itself I ask about better TV replacement for this issue.

Because comes under warranty they told like no sir once we change panel again the problem will not come back.

Two days ago again my tv got some problem it's shows like black screen but sound is running in background.

Yesterday technical member check the TV and told like again display problem.

So, Yesterday I contacted Samsung support team regarding problem with tv two times within 6 months.

We connected with both supervisor and technician for problem.

They told like please once again replace the panel this issue won't came further.

But this case I didn't accept this scenario because if we change panel again issue may exists.

There should be big possibility problem with whole TV machine.

But company not providing replacement tv.

They provide only service for display that also not not provide any guarantee for two years.
They told like we can't provide warranty.

Please take action against samsung india

Order ID- [protected]
Order date - 29 June 2022
Canceled date - 2 July 2022
Email ID- [protected]@gmail.com

It's been more than 15 days since I canceled but I haven't received my refund. I didn't accept the delivery. Emi and processing fees is already deducted. I need my money asap.

Recently another pink line on appear on display please resolve my problem or change my S20 plus display

I am using this cell phone from the last 18 months but recently an update came on my cell phone and i undate but after just update the version my cell phone display shows a pink vertical line and my cell phone has never been dropped or pressed not even a single scretch on it
Kindly do the needful

Regards
Mohd Ashu

I purchased this device on 19/03/2022 along this device don't even completed 4 months. Found so many bugs and problems with that device sometimes slow charging sometimes cable charging. Well I visited service center for replace charging cable and charger they told me you have to leave device along with charger and cable. Also going to software my device or i will lost all data from my device that's not fair well I don't want leave my device along there because they did something wrong with my last one device like i had A7 2017 was in warranty along after i extended warranty and was completely working but 10 days left i got problems with speaker i thought they were going to change. Visited service center and asked for replace they told me leave your device and we call you back when your device ready after 2 days i got my device. There was legging problem even after software and after few days was out of warranty and suddenly stopped working when i Visited again service center they told me motherboard problem to replace they were asking amount like 10000 or some extra charges that's mean when i leave my device there they changed all spear parts replaced working condition spear parts that's mean they change every day with few device like remove their spear parts and replace with working condition spear parts like those device out of warranty and they need to vist service center again and had to pay amount they fixed service center applying their own terms and conditions well nobody going to help us i don't even going to get amount i spent on the device because I'm come from middle class family we are not able to do anything against any Company or anyone

My order no [protected] placed on 21 th June 2022 on shop samsung app through icici Bank credit card smi option, I cancelled the order on same day. but samsung India didn't refund me till date i.e, 16 July 22 which is like 25 calendar days and more. Because of samsung refund complications my bank started deducting the emi and samsung India doesn't even addressing the issue and not credit the refund to original payment mode. I request a help and action against Samsung India from consumer forums.
iqbal singh
[protected]
[protected]@gmail.com

Dear Sir or Madam,

I purchased samsung galaxy s20 plus in 20 oct 20. it was working well but recently after the software update in july 22 1 green line appeared on my mobile phone.

When i reached to samsung authorized store which is situated at 1st floor Saffron Shopping Center, Fatehgunj, Vadodara-390008, told them about this issue on evening of 14 July 22. They told us, you have to chnage display though your phone is in perfect condition and don't have any scratches. The cost for it is Rs 15000 to Rs 16000 and as your phone warranty completed you have to pay this money.

otherwise we change it free of charge.

Mutilple users which are using this same device are facing this issue and samsung charges thousand of ruppes because of their faulty product and software.

I want proper resolution of my problem and revert from company which i couldn't get.

Request you to solve this multiple user problem and make samsung aware about this issue..

Multiple website and news forum shared this concern but as samsung is big company they didn't want to address this issue.

For reference
https://gadgets360.com/mobiles/news/samsung-s20-plus-display-vertical-lines-pink...⇄

Kindly help customers and solve their issue

Regards,
Kushal

Hi

I recently bought a new flagship phone from Samsung s22 with my hard-earned money of Rs. 75000, by spending this money, we should expect a phone should at least run with a full day of battery, as I am a normal user, and I don't have installed any games as well, however for normal usage of the phone, I need to charge it 2 times day it is very pathetic,

Also, a phone hits a lot and truly it's a waste of money.

Samsung please fix this issue or else refund my full money.

We had purchased the refrigerator in the month of Nov 2021 and within a span of 8 months the Samsung Technician has informed us of the gas leakage issue. Would request support for the replacement of the refrigerator as once the product machinery gets opened it’s comes out of warranty it is persistent problem for the customer.

Regards
Sachin Arora
[protected]

I purchased a Samsung Note 20 on Nov 20 with 1 year extended warranty also the phone was insured for 1 year.

Recently my phone display is started blinking and after some time its getting restarted and same issue repeating, I visited the Samsung ASC on 09th July 2022 with my Samsung warranty paper surprisingly they denied the warranty Due to minor scratch and aesthetic issues which was happed long ago, I don’t believe that’s not the real issue with the phone these Samsung people are just looking for a reason to deny the warranty. the display has no issues it works some time and goes off after sometime. the problem with internal components. Why customers are blamed for the internal issues.
Samsung ASC is asking 13k for replacing the display even after changing the display if the problem arise again I have to bear their motherboard price which cost around 24k as per the Samsung policy.

I have paid my EMI still my phone is locked and Samsung plus is not opening.
it requires pin and when I put a passkey which is given above it says it is incorrect. What am suppose to do in order to resolve this issue?

I recently purchase the Samsung 523L double door fridge and Samsung Fully Automatic washing machine.

From the beginning I'm facing the cooling issue, my whole food everything is getting rotted and nobody is doing anything for this. After logging multiple complaints now I'm getting calls on daily basis and many technicians have visited at my place but nobody is able to resolve the issue.

In washing machine, my clothes are getting worst after washing it and even its not getting cleaned properly. the use of water is also too much less.

Its my humble request to you, please help to resolve both the issues on priority cause on daily basis my whole things are getting wasted. I am in loss after buying these products.

I hope I will be able to get the resolution from you asap.

Thanks,
Bazmi

It's been over a month since I cancelled a prepaid order and still have not received my refund. Order number is - [protected]
Complaint number[protected].
Customer care has done no good to resolve the issue.
Even though the amount is not huge, that does not mean the company cheats the customer off its money

Kind Attn:

I bought this phone literally 2 months back Fold 3. The most premium phone available in the market and I was told that Samsung is trying to become a better company by making customer experience worldclass atleast with premium phone services. But NO. Yet again its all in vein.

The day I bought this phone, the speaker was not working for a few hours after I opened the main screen. The same was reported at the spot to the shop keeper and it got resolved itself. The shopkeeper said its fine and sometimes this happens.

Exactly after 2 months its again there and this time I was sent to the service station where they put it under Q&A Samsung support and 3 weeks later they're like its replied by Samsung that its not covered under warranty. This is a freaking manufacturing defect by this SAMSUNG FRAUDULENT company and levying on me that a very minor scratch on the body (very tiny which I believe is on everyones phone) makes it not covered in warranty.

This is FAKING CLIENTS AND I SHALL SHOUT THIS OUT SO THIS DOESN'T HAPPEN AGAIN WITH ANYONE ALONG WITH LEGAL PROCEEDINGS IF NOT RESOLVED AT THE EARLIEST.

My business has struggled because of this CRAP phone and SERVICE Samsung assured. My biggest purchase buying a SAMSUNG.

I wish I would have stayed with Apple which atleast cares for its clients and selling GENUINE PRODUCTS NOT FAKING CUSTOMERS.

Q&A ID[protected]

Kind Attn:

I bought this phone literally 2 months back Fold 3. The most premium phone available in the market and I was told that Samsung is trying to become a better company by making customer experience worldclass atleast with premium phone services. But NO. Yet again its all in vein.

The day I bought this phone, the speaker was not working for a few hours after I opened the main screen. The same was reported at the spot to the shop keeper and it got resolved itself. The shopkeeper said its fine and sometimes this happens.

Exactly after 2 months its again there and this time I was sent to the service station where they put it under Q&A Samsung support and 3 weeks later they're like its replied by Samsung that its not covered under warranty. This is a freaking manufacturing defect by this SAMSUNG FRAUDULENT company and levying on me that a very minor scratch on the body (very tiny which I believe is on everyones phone) makes it not covered in warranty.

This is faking clients and I shall shout this out so this doesn't happen again with anyone along with legal proceedings if not resolved at the earliest.

My business has struggled because of this CRAP phone and SERVICE Samsung assured. My biggest purchase buying a SAMSUNG.

I wish I would have stayed with Apple which atleast cares for its clients and selling GENUINE PRODUCTS NOT FAKING CUSTOMERS.

Q&A ID[protected]

I ordered one 49-inch gaming monitor on June 30th, and it promised to deliver 6th of July, after 13 days no one contacted email or anything. They took 1.5 laks from my account and did not respond to my chats and calls to customer care.No one knows anything about my order status every one says not yet dispatched.No ETA or anything else.I feel trapped.I never expected this form Samsung official website

Its been 18 months since i started using the mobile Samsung M31, till last month it was working fine and issue started suddenly, its restarting every minute and when checked with samsung service center, they are advising to change mother board and it would cost 8k. I bought the phone @ 16k and for 18 months o[censored]sage do i have to spend 8k again ? that doesnt make sense. In the service center, i have seen a lot people with same issue in M31 and thats the evidence that its not an isolated issue and there is something wrong with motherboard/ IC of the phone. I have tried mailing, using 'mail the CEO' option from samsung portal for which i didnt get any response. Hope this reaches samsung and behalf of thousands of people who is having the same issue.

My mobile samsung galaxy m31 start bleeding without any type of physical damage.
I call to customer care he told me to it may be a software problem you have to reset your phone. N j have done reset my phone, then also my problem doesn't solve then he say it may be hardware problem you have to visit service center.
I go to service center I have shown my phone they said me you have to change your display n price will be 5, 350. How can I give this much of money. If there is my no fault.
I have called customer care lots of time but no one helps me.
My phone Warranty date is over just before 1 month n I'm didn't take any claim.
We trust on Samsung products but you people break our trust.
So I have complaint against samsung quality.

Hi, I have written a mail for the CEO, of Samsung Electronics India.
However I have had no response from him, but the same parrot-like answer from a lady Ms. Simran from the Samsung e store in Kolcutta, Savex Distributors for Samsung.

The brief purchase history is like this, for 9/10 months now, and no resolution or escalation, just harassment and cheating a senior citizen of his money and time.
For being an ex-loyal customer of the co.

The issue.
18th November 2021, I made an online purchase of Samsung mob m21 series..I received a mail stating payment declined, order canceled. I immediately mailed to them that the payment has been received and debited in my account, no response.
I placed an order for the same mob ph with AMAZON, I received the same in three days, coincidentally, I received the mobile ph also form Samsung, ?
If the payment was declined, and the order canceled, who made the payment again, ??

Who created a new order, and who authorized it, ? How did you deliver without confirming and informing, just goes to show the mistake at your end, was never admitted but to cover up the same this new order was generated and the product sent, when actually it was a case of a refund of my monies.
They insist why I accepted the product, I was away and I received a call from my security at my residence to say a mobile ph is for delivery, I thought it is from AMAZON, and asked him to accept it, how would I know that the same persons to cover up their mistake had gone and raised another order in my name without payment, and without authorization.

Now they insist that the product cannot be returned, why not?, they keep saying as per policy.

what does your policy say to cheat and harass customers, ?I want my refund of Rs 14995/- which they are sitting with along with interest at 18%.

I have not opened the package at all and have shared the pictures with them on three occasions, still, they keep raising different tickets and passing the time of the issue instead of solving them.
Disgusting Samsung service, harassment, and disheartened customer, I thought the mail id to the Ceo, would help but the same mode and no reply from him, but someone who fails to listen, read and understand the facts of the case. WAKE UP WAKE UP, BEFORE IT IS TOO LATE. THE CUSTOMER WILL RISE.

ALTAF MAVANY, [protected], eldorado.[protected]@gmail.com