Samsung India Complaints & Reviews

From the day 1 of purchase my right ear bud of galaxy buds 2 was faulty and not charging properly. I visited the dealer shop on second day and they asked me to visit the service center. The product box mentioned 14 days replacement in case of any issues and the dealer assured me the product will get replaced by service center. The service center engineer checked and acknowledged that there was a fault in product and mentioned that he needs more time to observe and if there is an issue the product will be replaced. However later that day I got call from service center that the product has been repaired. Despite my telling the service center clearly that as per the note on box I would like a replacement and not a repair. Later I tried reaching Samsung head office customer care who mentioned that they will look into my issue. They promised me a call back on 29th July however no communication received from them till now. Also the phone number shared by them dosent connect and there is no response on my emailsfrom their associate who was handling the issue. I also noted that despite corona pandemic multiple staff in the service center handled my earbuds with bare hands and without any gloves or sanitization of hands. I mentioned this to the headoffice associate as well. I am therefore requesting the company to provide me a fresh replacement for the faulty product and not harass the customer.

On Thu, 30 Jun 2022 at 18:00, Samsung Shop wrote:
Hi,

Thank you for contacting Samsung Shop Support.

We are working on your request and your ticket ID is #61809368 and we will get back to you within next 24 hours.

Please let us know if you have any more questions. We will be happy to help.

Thanks!
Samsung Shop Support
-----
If you'd like to provide an update, simply reply to this email

On Thu, 30 Jun 2022 at 12:30 PM wrote:

Sent from my iPhone

Begin forwarded message:

From: Support
Date: 30 June 2022 at 5:44:32 PM IST
To: [protected]@gmail.com
Subject: Re: '3311114' 3 items


Dear Mr. Alam,

Thank you for writing to us.

This is with reference to your e-mail dated June 29, 2022 with Subject line : Re: '3311114' 3 items

We have checked our records and wish to inform you that we are unable to track any such transaction initiated from your account number ending with 0579.

We request you share transaction details

Date ( when you initiated transaction from your savings account)
Amount ( which you initiated from your account)
Reference number

Warm Regards,
Varsha Kamble
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

About a week (26/06/2022) back my Samsung AC stopped working.
I raised the complaint on the same day. After 3 days one technician came and said that there is no gas and he doesn't have R32 gas with him.
Since then i have raised 8 tickets and dialed customer care twice a day. And also visited the service center, but there is no response. There are elder people living with me who were unable to sleep at night and couldn't bear the heat. It is due to the negligence of the service center and the people. There are only fake promises made by customer care people and there is nothing.

Service Request Number: [protected]

I recently made a service request to get my Samsung refrigerator checked.

The man came and did some checking with his equipment and multimeter. His diagnosis was that the compressor is broken. He said that I could spend Rs. 10000 to get a new compressor but with only a 3 month warranty. Or I could simply get rid of the refrigerator and buy a new one. I was charged Rs. 400 for just the technicians visit.

I somehow could not believe that the fault was in the compressor. I went to a local AC and fridge repair person to get a second opinion.

Sure enough after he checked the fridge he said that the capacitor was bad and fixed the refrigerator for Rs.800

I feel very badly let down by Samsung and their after sales service team. I paid a premium to buy a Samsung fridge thinking that I would get good quality and after sales support. Sadly I was wrong. Needless to say, I will be posting about this on social media as people need to know how shoddy Samsung's after sales service has become in Kolkata.

I ordered galaxy book 2 and galaxy pods 2 with offer on 23 of june and they promised delivery of pods by 27th june and galaxy book by 1 july but they haven’t delivered anything and no update has been provided. No option to cancel them aswell. I have exams in September and i am stuck. My order no. Is [protected] name Gurkirat singh aujla

Maine itna bekar.phone khin nhi dekha..jb mujhe incoming call aati hai phone hang ho jata hai..car kee bluetooh mein bluetooth connect nhi hota proper.battery bht jldi discharge ho jati hai..worst phone..total money waste...aap koi bhi company ka phone lelo bt samsung nhi lena

Hi Team,

I am supposed to get my package delivered on 28th June however not delivered till date.

I have raised a ticket for the same but no response. I have called the customer care nearly 30 times but no use; they keep saying we will update the concern team to prioritise and you will receive email;

however no emails or calls from SAMSUNG till date.

ORDER ID: [protected]
Delivery PIN CODE: 522413

AWB: [protected]

Can you please update me on the status.

I've ordered a Samsung watch 44mm silver
Order id:[protected].

There was an offer valid on Samsung E- voucher which was to be provided within 10 to 15days from date of purchase.
The date is long past behind.. and I haven't recieved any e voucher yet.
Help me out through this please.
I needed to buy an item from the samsung online store if only I'm receiving this voucher or else I need to think of alternatives... thanking you for your help in advance.
Issue taken up on 30 may
Product bought on 4th May
So far no action has been taken except asking for more extension for which I'm wasting my time and effort and still not a product in my hand that was supposed to be with me 2 months back.

I bought a refrigerator of Samsung India in January-2022. After passing 2 month, one day suddenly it stopped cooling and started leaking oil from refrigerator then i register a complaint against it to check and verify the above. When, engineer visited at home and find out whole in the Freezer Box. For which Samsung Company charges us about 8k and assured me that after making expense of 8k it will be working properly.
When i raised a request to fix the refrigerator they told me that the pickup and drop will be provided by the company. After waiting several days, no response received from the company. when i called again then i came to know that i have to drop the refrigerator at Samsung Service Center. Anyhow, i delivered the refrigerator at Samsung Service Center. After passing 3-4 days i got a message from Samsung the part has been delivered and will be repaired soon. Then after some days I got to know that Refrigerator couldn’t be repaired due to internal leakage in suction pipe which was occurred at Samsung Service Center and after this the company has raised hands up the product is not reparable, not replaceable and not refundable and due to this reason we have not pickup the refrigerator from Samsung Service Center till now.
Now, please let me know that who is responsible for the internal problem arised in the product at the Samsung Service Center and if the Company (Manufacturer) will not be able to repair the product then who will repair the same.

Hi,

I logged a complaint with Samsung with reference number#[protected] on 13Jun2022.

This complaint is regarding the indoor unit of Samsung AC which burnt on 11Jun2022 and burnt my complete floor, enclosed are some pictures.

I purchased this AC on 04Apr2021 from Vijay Sales Pitampura Delhi.

Sanjeev (+[protected] Samsung Engineer came to my home and took all the pictures on 13Jun2022 but post that no response from Samsung even after followups.

Samsung team of representatives and supervisors has been so pathetic that they asked me multiple questions regarding there AC and argued that it is not because of there AC but never asked is my family safe. A company like Samsung is more focused on saving themselves rather caring for there customer life. Infact I politely shared with there supervisor that this is how Samsung care for there customers. Your team can validate on the recordings of Mr. Anurag talking on Samsung helpline and Mr. Mahesh on [protected].

I am not getting any response from Samsung now even after cooperating with them after such a mental trauma.

i dropped a mail to servicehead.[protected]@samsung.com on 14Jun and 18 Jun but no reply. I dropped a mail to there CEO mail id on 18-Jun but no response. I called Samsung helpline on 11Jun, 13Jun, 16Jun, 17 Jun and 19Jun, everytime after waiting for 10 mins to connect there supervisor response i get is this is a escalated case and i will hear from there department head soon. But no response till now.

I really want Samsung to reply on the damage that there AC has caused to my house and there pathetic way of handling the customer afterwards.

I have never experienced in my life such a pathetic customer service which Samsung offers. All complaints fell on a deaf ears and nobody responds. Samsung has mentally harassed me like anything. Stay away from them.

Thanks,

Hi,

I have ordered samsung M8 monitor from samsung india online on 12th june and got delivered at 29th june instead 26th june delivery date on top of it i got damaged product.
I have filed a complaint to samsung support, samsung told me someone will contact me with in 24 hours.
So far no one contacted me on my issue. I already received this product late and very disappointed with customer service.

Order number: [protected]
website : https://www.samsung.com/in/

I have bought galaxy M30 two months back with my saving money .The phone costs me around 17, 000 that time .Now the phone is having restarting problem which happens at every 15 min . I need proper resolution of the problem. Please help me as I cannot afford new phone now.

I was using samsung galaxy S6, which suddenly stopped working. On inquiring, it was informed that the mother board has stopped working and needs to be replaced. Further, it was informed that the company has stopped providing support for that handset. Isn't it robbing and cheating the customer. Should, i throw that handset.

You are forcing us to use samsung pay mini which cannot be unistalled and it comes between full screen users of samung when its pop up is added to the home screen
This is so wrong, and unfair. There is no way to either remove that pop up or not even unistalling samsung pay mini, we are forced to use apps by samsung and this is not the first. Please look into this.
Regards
Naman ghodake

Hi, Based on my extended warranty, my phone was picked up for service on
17th June 2022 with Reference ID: EHDD9JFGVP2N.
Till now I have not received any information regarding the status of my repair.
I am not sure if my phone has been stolen by your service center or not. Kindly help me on this ASAP.

My Refrigerator is freezing in fridge part from the date of purchase.
Now it it is out of warranty.

I did a complaint when it was in warranty then samasung technician didn't come but he did a video call and said please clean the refrigerator from inside but problem occurred in 2-3 months.

Now i complaint again and now they are saying we will send a technician & his fees will be 450+gst and if any part is not working then it will cost more charges.

My only concern is why they didn't send technician while the product is under warranty,
Is this because samsung people dont get paid in warranty?

Worst service i faced.

I bought refrigerator on 3 April and it got delivered on 6 April.On 8 may, I did compliant that we have water leakage issues in refrigerator and water is getting collected Belo the vegetable box in refrigerator.One technician who was very improfessi jional came and asking to ignore the issue as he was not able to find out issue.Then he requested for new tray. Then he came after 15 days and replace it.

But the issue is still there. I did lot of complaints. Lot of refrence numbers were shared. Even some videos calls were also happened. I got call from supervisor also. But no one helped me properly.Many refrence numbers has been closed without my confirmation and without resolution.

I already have one more double door refrigerator and LED TV of samsung in Faridabad. Both are working fine. That's why I took decesion to buy Samsung refrigerator again.But I think this time I took wrong decesion.

I am frustrated by the delay and services of samsung.On 8 July it will be 2 month.

Samsung — Samsung s20 plus model SM-G985F/DS display vertical green line essue
T
Hi,

So I have been an avid fan of Samsung devices.

I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing defects.. for my samsung s20 plus model number SM-G985FZADINU purple vertical line across the screen. I have taken...

Hi Samsung team,
I purchased the samsung m31s mobile handset on 5April2021 with 12 -months warranty. On 24Jun2022 onwards mobile handset restarting continuously and I am not able to open any application. After checking with samsung service center, they are asking to change the mother board and its costs 9000-/-. and I found same issue occurred 90% of M31s mobile handset users. Most of the users reported same issue after 1-year. Samsung manufactured this series of devices with defective. End of the day asking customer to change the device motherboard and asking 9000, which is unfair, if one/two users has the issue its fine and we can accept but here the issue reported for most of the users. Also many users raised the consumer complaints as well.

Please find the reference links, the customer who are all reported the same issue.

https://www.consumercomplaints.in/samsung-samsung-m31s-restarting-and-freezing-a...⇄

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄

https://www.samsungsfour.com/tutorials/how-to-fix-restart-issue-on-galaxy-m30s-m...⇄

https://www.quora.com/Why-does-the-Samsung-M31-model-automatically-restart-every...⇄

https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-user...⇄

https://www.youtube.com/watch?v=wGn7waaqz_c
https://www.youtube.com/watch?v=mZEpiIVDFBU
https://www.youtube.com/watch?v=ZcJtQVzc9Oc

Thanks,
Balakumar C

I purchased ac from samsung 10 months back and after that i am facing a lot of issues with it. In last 2 months it got repaired 6 times and still samsung is not ready to replace or refund for my ac. They simply repair it knowing that it is a defective piece so that once the warranty is over they can earn money from customer as repairing cost. A very cheap tactics from such a big brand name.