Samsung India Complaints & Reviews

Dear Sir/Ma'am,

This letter is to complain about the extremely unsatisfactory service provided to me. I bought a Samsung AC around 2 years ago and the AC suddenly stopped working more than a month ago. Since my AC and compressor are under warranty, I took the necessary actions from my side and discovered a replacement of the compressor had to be fulfilled from your end that too, more than a month ago.

I am a resident of Connaught Place, New Delhi and the service center of this area is fooling us. There has hardly been any response from the service providers' end, all they do is extend the promised date of delivery of the compressor.

In this excruciating heat, we’ve waited for more than a month and no help has been provided. I am disappointed with the lack of interest I am receiving in regard to this issue.

I wrote this letter due to helplessness and believe that writing this letter and reaching out like this would help me resolve my issue. I eagerly await your response and necessary actions as soon as possible.

Thank You.
Mini Rajan

Repair reference number : [protected]
Reference Date - 07/06/2022
Device Name : SM-F711B (Galaxy Flip 2)
Under Warranty - Yes (until Nov 2022)
Desired Solution - to be repaired under warranty being a manufacturing defect

__________
On Mon, Jul 4, 2022 at 8:50 PM Anuj Arora wrote:
Hi,

This is completely unfair and not acceptable. Firstly, I haven't received any estimate for the repair as explained to the customer care representative multiple times. Secondly, when I had submitted the phone for repair it only had damage at the center fold which is a manufacturing defect. I can guarantee that the device did not fall and it was the fold damage because of which half of the screen was not working. I infact could use the phone using a bluetooth mouse though.

I am not in position to accept this claim and would like to get this matter escalated / resolved at the earliest. I haven't heard from anyone on this matter and would be keen to take it to the country's grievance matrix if required.

Awaiting to hear from you.

Regards
Anuj
___________
On Mon, Jul 4, 2022 at 9:48 AM Samsung Customer Support Center wrote:

Dear Mr. Arora,

Greetings from Samsung Customer Support!

This is with reference to your query sent to us regarding the touch issue. We understand your query, be rest assured we will definitely help you with that and apologize for the inconvenience.

We would like to inform you that as per ASC there is impact damage in the product (which does not come under warranty). This has been communicated to you after a physical inspection of the
product. The previous service order has been closed due to the non approval of the estimate. However, if this is not the case please revert back to us.

In case you need further assistance, please feel free to revert us back.

Thank you for writing to us.

Warm Regards,
Monika
Samsung Customer Support

I have purchased galaxy z flip 4G on 26th of july.It is still in warranty.
Recently, a crease had developed in the foldable area of the screen. So i had taken it to the samsung service center at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054. A bill dated 24/06/2022 was generated against the repair and clearly stated that my phone is under warranty and only labor charge is to be paid by the customer. After a few days, i called up the service centre for a follow up regarding the device but they intimated that my is not under warranty as i have removed the in built screen protector where as there was never an inbuilt screen protector to start with in its originally boxing condition. I called up the customer care and they assured me that my phone will be repaired in complete warranty as a bill was generated by the service centre but now they are denying it making a lot of excuses after a week. The phone was thoroughly checked by the samsung engineer at the counter before accepting the device z flip 4G and stated that my phone will be repaired under warranty and the bill was generated regarding against the inspection of the same.

it has already been 10 days and they still havent accepted their own mistakes and accusing the customer that i have removed the screen protector and other excuses.
Is this the service that samsung is providing to their premium customer by con tactics and false accusation.

I want my phone to be repaired in warranty as it is still in warranty and i would like to remind you a bill was generated regarding the same by your very own customer service certifed and checked by your very own engineer at Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.

kindly resolve it on an urgent basis or else i will go the police station with the hard proof (bill generated after evaluation of the device whether in warranty or not) given to me by the service centre from Address: P 163 CIT Road, STATION, near ULTADANGA, scheme 7 M, Ultadanga, Kolkata, West Bengal 700054.

Few days ago i updated my galaxy note 10+ and yesterday a green horizontal line showed up on my phone I went to service center they told me I have to get my display replaced which will be 22k. But there was no physical damage to my screen. Why Samsung is giving us this kind of issue like earlier in my s20 I faced the same issue

I bought a Samsung Top Load washing Machine
Model No. - WA70T4262GS/TL
Product serial no. - BO861BRS3BHSN.84501100
Date of Purchase -17 Jan.2022
After 3 months the machine started throwing a lot of muck(kachra). Complain was put up 17th April and after 25 Days my problem was so called resolved.
Now again on 30th June 2022 the Machine caused the same problem.
THIS FAULTY MACHINE OF THEIRS HAS BEEN CAUSING LOT OF PROBLEM FOR ME FROM THE TIME THAT I HAVE BOUGHT THIS MACHINE, I HAVE PUT A REPLACEMENT REQUEST BUT THEY ARE PAYING NO HEED TO IT. MY MACHINE IS STILL UNDER WARRANTY PERIOD.
FOLLOWING ARE MY CONCERNS:
1. It took nearly 25 days to solve my problem when it occurred first time.
2. AGAIN THIS TIME I AM FACING PROBLEM.
3. EVERDAY I HAVE TO CALL THEIR SERVICE CENTRE AND WAIT FOR 25 MIN.FOR SOMEONE TO UNDERSTAND MY PROBLEM.
4. My machine has been picked up by the Service center Nagpur, 4 DAYS BACK AND I AM YET TO GET ANY UPDATE FOR THE MACHINE.

I have Purchased Samsung M31s phone about 1.5 year back. Now it get hang on samsung log. Then i approached samsung service center. then they told me this is common issue in Samsung M series .and it costs about 8000 rupees. And they also got lot of complaints of same problem.
They knew very well about the problem.Then I request the Samsung to provide a free motherboard replacement due to their technical issue.

This is to bring to your notice that I am highly unsatisfied with the refund process of Samsung.

Following is my problem:

I bought M33 on 4th May 2022 using Samsung App on Samsung Mobile using EMI through ICICI Debit Card.
Following is the order number:
[protected]

After placing the order I cancelled the order instantly. I also received an order cancellation mail from Samsung. I have shared the cancellation receipt in my previous mail.

1st EMI got deducted on the same day. I thought the amount will be refunded as soon as samsung refunds it to my bank.

After 10 days, since I didn’t get the refund I contacted my Relationship Manager from ICICI Bank to understand the issue.

They explained me that they have not received any refund from the merchant hence account has not been credited.

On 18th May 2022, I contacted Samsung to inform them that they have not refunded the amount in my EMI account. After that Samsung sent me a mail saying that “They have initiated the refund and the amount should be credited within 8-10 days”.

Later I contacted my Relationship Manager at ICICI Bank and she said I will have to provide them “ARN Number” of the transaction made by samsung. This is the only way they can track a specific transaction.

I have been in touch with Samsung for more than a month for ARN number but unable to receive a basic proof of transaction made.

From above what I have understood is Samsung has done following two faults:
1. Not initiating the refund soon after the order was cancelled. I had to inform them to initiate the refund only after that they initiated the refund.
2. Unable to provide ARN number even after more than 30days from initiation of payment.

Till today, I have all paid three EMI's summing INR 14312.08 and still awaiting my refund.

I have attached following screenshot:
1. Screenshot of mail for cancellation of order.
2. Refund initiated Mail from Samsung - This I have still not received it.

I am using Galaxy M31s, and after recent updation phone is getting restart often and sometimes getting stuck on restart screen, I visited service centre they said it may be motherboard issue.

When update is not properly ready why company is giving such update which is harming phone, and it’s companies responsibility to compensate for same.

And it;s just not me and others are also facing same problems, open community forum and see comments, chats & why should i pay for things which is happening due to updation.

I don't think with this kind of response and attitude is going to help samsung in long run, instead of giving solution company is backing out .

and i[censored]pdation process is so risky that network glitch also could harm motherboard then why it was not mentioned while giving updates, and inserting unnecessary apps while giving updates.

Hi,

I have placed an order for a soundbar on Samsung website. The delivery was supposed to be on 30th June and till date there is no visibility on the order.

I had emailed the CEOs office, Wrote to Senior People on LinkedIn (Who did not bother to respond), Call Center (No clue why the order is delayed. One even hung up telling me that my order wont be delivered) etc.

I am supposed to travel and I am stuck due to this order. I am the only one at home to receive this product.

While all this the Soundbar price is now reduced by 4, 000 as well. This pains the customer who has not received their order but at the same time the website is trying to service new customers at a cheaper cost.

I bought this watch on 28th Jul’21 i.e. less than a year back. The watch is now dead and taking to the Samsung Service centre they are saying water has leaked into the watch hence it is dead. It would cost about 10K plus to repair. The watch is still under warranty and for this issue it is not covered. This means company knows that the watch is not water resistant and there is all possibility that water will get in.

I had taken utmost care of the watch and not sure how water gone in. I have not used in shower/pool but in last few weeks rain yes it might got wet.
It is pathetic that watch which costs around 40K is not water resistant? How can rain drops affect the watch. How could water get in even when u claim that up to 1 meter depth is water resistant.

[Resolved] Samsung — Green line appearing on Samsung Galaxy S20+ post software update

S
Sidhartha87
Jul 4, 2022

I am a Samsung Galaxy S20+ user for more than a year and a half. All of a sudden a green line started appearing on the phone. I did restarting of the phone, resetting all settings, but none worked. Then I contacted Samsung Customer Care who took my phone on remote via Smart Tutor app and verified the phone and did not find an issue with the softwares installed. He suggested to visit the authorised Samsung Centre. Through the Samsung Support (available on Whatsapp), I visited the Samsung SmartCafé (Aaa Retail Inc) located at Building No 26, AVS Arcade, Kammanahalli Main Rd, Bengaluru, Karnataka 560084 on 02.07.2022. The representative at service centre verified the phone including physical damage, if any, and informed that it is not due to physical damage. Further it was informed by the representative that the only solution is to replace the screen and then since it is out of warranty, it would cost me around INR 15, 000/-. Upon enquiring if it is due to software issue, he was silent and asked to enquire with Samsung Customer Care. I was not provided with any job card or inspection.

Post my visit, I contacted the human representative of Samsung Support (via Whatsapp) and explained the details, and he started demanding for inspection report. I explained that the visit was to your authorised service centre and i was neither provided with an inspection report nor the same was informed by the customer care on whose advice i visited the service centre. When I enquired further, he suggested to visit another service centre for reasons best known to him, as I had visited an authorised service centre.

I need an immediate solution to the issue for the following reasons:
1. Green line appeared post the software patch update;
2. Customer care inspected the phone via Smart Tutor and suggested to visit your authorised service centre;
3. Visited the authorised service centre mentioned above and there was no solution except screen replacement;
4. Spoke again with your human representative on Samsung Support (Whatsapp) and he is not ready to provide a solution.

I have tried all the means to resolve the issue, but a reputed brand like Samsung is trying to evade its responsibility for replacement of a screen which has most likely arisen due to the software update. I have been running from pillar to post but no one is bothered to give a concrete solution. My email communication (enclosed) herewith have also not been responded. This is a clear cut case of deficiency of services on the part of Samsung in resolving the issues of the users.

Samsung should not only compensate me for the time value for resolving the issue but also compensate for the mental agony and harassments for not providing a positive resolution to the issue.

I am a Samsung Galaxy S20+ user for more than a year and a half. All of a sudden a green line started appearing on the phone. I did restarting of the phone, resetting all settings, but none worked. Then I contacted Samsung Customer Care who took my phone on remote via Smart Tutor app and verified the phone and did not find an issue with the softwares installed. He suggested to visit the authorised Samsung Centre. Through the Samsung Support (available on Whatsapp), I visited the Samsung SmartCafé (Aaa Retail Inc) located at Building No 26, AVS Arcade, Kammanahalli Main Rd, Bengaluru, Karnataka 560084 on 02.07.2022. The representative at service centre verified the phone including physical damage, if any, and informed that it is not due to physical damage. Further it was informed by the representative that the only solution is to replace the screen and then since it is out of warranty, it would cost me around INR 15, 000/-. Upon enquiring if it is due to software issue, he was silent and asked to enquire with Samsung Customer Care. I was not provided with any job card or inspection.

Post my visit, I contacted the human representative of Samsung Support (via Whatsapp) and explained the details, and he started demanding for inspection report. I explained that the visit was to your authorised service centre and i was neither provided with an inspection report nor the same was informed by the customer care on whose advice i visited the service centre. When I enquired further, he suggested to visit another service centre for reasons best known to him, as I had visited an authorised service centre.

I need an immediate solution to the issue for the following reasons:
1. Green line appeared post the software patch update;
2. Customer care inspected the phone via Smart Tutor and suggested to visit your authorised service centre;
3. Visited the authorised service centre mentioned above and there was no solution except screen replacement;
4. Spoke again with your human representative on Samsung Support (Whatsapp) and he is not ready to provide a solution.

I have tried all the means to resolve the issue, but a reputed brand like Samsung is trying to evade its responsibility for replacement of a screen which has most likely arisen due to the software update. I have been running from pillar to post but no one is bothered to give a concrete solution. My email communication (enclosed) herewith have also not been responded. This is a clear cut case of deficiency of services on the part of Samsung in resolving the issues of the users.

Samsung should not only compensate me for the time value for resolving the issue but also compensate for the mental agony and harassments for not providing a positive resolution to the issue.

Hi.. I tried all possible ways to find solution, but the is no resolution in sight.

Gist of my issue:
I ordered M33 5g mobile via Samsung shop website & it clearly said all Icici credit cards eligible for 2000 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After several followup's samsung mailed We regret to inform you that, we do not find any cashback details in the order.

It's clearly mentioned in the website samsung.com and not giving discount after purchase.

Later I provided samsung offer pdf to the regarding the offer then they are telling
you are not eligible to terms & conditions below mentioned:
1-Cashback offers do not apply to corporate cards.
2-The upgrade offer cannot be clubbed with a bank cashback offer.
3-Cashback/EMI schemes are provided by respective issuers at their sole discretion.
4-This cashback can be availed on one card only once a month irrespective of the product purchased.
5 If a product purchased with Bank Cashback Offer as mentioned above is cancelled/rejected, then the customer will not be eligible for the offer with the same card within 24hrs (As per Bank’s discretion) of the earlier purchase.
And I am eligible for the terms and conditions.

The biggest problem is that your customer support team doesn't even understand my problem & sweep under the carper saying my card was ineligible.

I'm attaching the offer screenshot along with invoice and order details. Would appreciate your swift resolution.

Regards
Rama Chandra

My name is Ajinkya Pawar and my order number is [protected]. I would like to let you know that even after making multiple complaints my sound bar has still not been delivered and the delivery date is only getting postponed.I have called customer care and only getting assurances of call back and even Supervisor ( Siddharth ) did not give promised callback. Kindly look into the matter as I feel compelled to approach National Consumer Helpline and media as I'm deeply disturbed by this harassment. Request you to kindly look into this matter.

Name : Ajinkya Pawar
Mobile : [protected]

Sir/Madam
I have ordered a Samsung Tab S6Lite on 5th of June 2022 from Samsung E shopping app and paid Rs 27999/-but my order is cancelled from your hand on 14th of June. But no refund has been done yet irrespective of several customer care calls and mails. I am a Medical student but no help, no refund is given so that I can buy a new one. Your executives say that the refund is initiated on 23rd of June to me and is in process. But it's more than 8 days but no amount is credited to my account by Samsung till yet. I consulted my HDFC bank also but they need to submit a written document from Samsung team with transaction details for any pending amount if any initiated for any further actions. Samsung team is not responding to my requests of refund ASAP. Where is my refund sir? If you initiated then please mail me with details of transaction of refund so that I could consult bank if needed. Please refund my amount and help me.

Poor customer service!!
I have been facing issues with my refrigerator since Saturday morning and raised a complaint with samsung on Saturday around 8.30am. I was informed that a service person would come in within 24 hours. I had been following up multiple times since then and they raised it as urgent but still no response and it has crossed 48 hours now. When we called today, we were informed that the server is down and can't see the status. First a customer care person picked the call and spoke in Hindi. We asked him to talk in English but he was unable to a d disconnected the call. We called again and the same person attended the call and we were not able to communicate with him as he only knew Hindi. Samsung is at it's poor service these days

To Samsung India My Name Is Vitish Arora Your Valued Customer From Many Years You Can Check My Purchase History From My Mobile Number Which Is [protected] Now I Should Come To The Point I Am Writing You This Email With Many Regrets As I Ordered A Samsung Galaxy Book 2 Laptop From Your Site 21 Days Ago The Date Was 13 June 2022 Nor My Laptop Nor You Cancelled It Nor I Got Refund Order No. Is #[protected] Please Samsung Sort My Complain If You...

I purchase s21 fe 5g from samsung offline store battery is Not long lasting as company claimed all day battery life I want refund my money someone helped me only 5 days old
2 times service center visit but my battery not long lasting
4 time call customer care but not work

Dear sir/ mam,

My name is Barkat Ali. I bought Galaxy M31. My mobile have microphone problem last 2 months. Sometimes there is no sound, sometimes there is cut the sound, now microphone sound is so slow. In calling opposite person say hello hello but my voice not gone properly.
I went to the service center 2 times but she said that there is a network problem. While clear talt with the earphone. There is no issue of network problem in earphones.
They are not solving my problem. My mobile is under extended warranty period.

Samsung service center TELERIKSSON GALLERY, sector - 16, faridabad doesn't solve my problem.
Please solve my problem and repair my phone in extended warranty period.

Mere pass samsung ka f62 handset hai jo maine olx se kharida tha mera handset lock ho gya haikuch time baad main kya kru main phone ko use nahi kr pa rha hu plz help me
vikas.[protected]@gmail.com