Samsung India Complaints & Reviews

Its been 18 months since i started using the mobile Samsung M31, till last month it was working fine and issue started suddenly, its restarting every minute and when checked with samsung service center, they are advising to change mother board and it would cost 8k. I bought the phone @ 16k and for 18 months o[censored]sage do i have to spend 8k again ? that doesnt make sense. In the service center, i have seen a lot people with same issue in M31 and thats the evidence that its not an isolated issue and there is something wrong with motherboard/ IC of the phone. I have tried mailing, using 'mail the CEO' option from samsung portal for which i didnt get any response. Hope this reaches samsung and behalf of thousands of people who is having the same issue.

My mobile samsung galaxy m31 start bleeding without any type of physical damage.
I call to customer care he told me to it may be a software problem you have to reset your phone. N j have done reset my phone, then also my problem doesn't solve then he say it may be hardware problem you have to visit service center.
I go to service center I have shown my phone they said me you have to change your display n price will be 5, 350. How can I give this much of money. If there is my no fault.
I have called customer care lots of time but no one helps me.
My phone Warranty date is over just before 1 month n I'm didn't take any claim.
We trust on Samsung products but you people break our trust.
So I have complaint against samsung quality.

Hi, I have written a mail for the CEO, of Samsung Electronics India.
However I have had no response from him, but the same parrot-like answer from a lady Ms. Simran from the Samsung e store in Kolcutta, Savex Distributors for Samsung.

The brief purchase history is like this, for 9/10 months now, and no resolution or escalation, just harassment and cheating a senior citizen of his money and time.
For being an ex-loyal customer of the co.

The issue.
18th November 2021, I made an online purchase of Samsung mob m21 series..I received a mail stating payment declined, order canceled. I immediately mailed to them that the payment has been received and debited in my account, no response.
I placed an order for the same mob ph with AMAZON, I received the same in three days, coincidentally, I received the mobile ph also form Samsung, ?
If the payment was declined, and the order canceled, who made the payment again, ??

Who created a new order, and who authorized it, ? How did you deliver without confirming and informing, just goes to show the mistake at your end, was never admitted but to cover up the same this new order was generated and the product sent, when actually it was a case of a refund of my monies.
They insist why I accepted the product, I was away and I received a call from my security at my residence to say a mobile ph is for delivery, I thought it is from AMAZON, and asked him to accept it, how would I know that the same persons to cover up their mistake had gone and raised another order in my name without payment, and without authorization.

Now they insist that the product cannot be returned, why not?, they keep saying as per policy.

what does your policy say to cheat and harass customers, ?I want my refund of Rs 14995/- which they are sitting with along with interest at 18%.

I have not opened the package at all and have shared the pictures with them on three occasions, still, they keep raising different tickets and passing the time of the issue instead of solving them.
Disgusting Samsung service, harassment, and disheartened customer, I thought the mail id to the Ceo, would help but the same mode and no reply from him, but someone who fails to listen, read and understand the facts of the case. WAKE UP WAKE UP, BEFORE IT IS TOO LATE. THE CUSTOMER WILL RISE.

ALTAF MAVANY, [protected], eldorado.[protected]@gmail.com

I made a purchase of 1m 63cm (65_quot) Q60B QLED 4K Smart TV on 21/06/2022 vide invoice no. INVOICE NO. : NOT1MP[protected]. This was under the offer where I was to get a free Samsung mobile phone Galaxy A22 5G (6GB RAM) and shopping vouchers of INR 3000/- While the TV has been delivered the Phone is still undelivered and no vouchers given.

I have raised complaint on toll free no on 27/6 vide ticket
#61430430. No response till now despite several follow ups

I am writing with lot of distress as this type of behavior is not expected of reputed firm like Samsung. They You duping customers.

My name is Divya I bought a Samsung refrigerator. In 2018 After buying the fridge, it lasted only for a short time. After that it started getting worse. There was a warranty of 1 year after which they used to come and fix it but after that it has been 3 years. It gets worse every few days. No support has been given from your side.Every time I call on customer care and the engineer who comes, I tell them that some permanent solution should be given to it. Now again the same problem is happening in this. It's been almost 2 weeks. Last Thursday I called customer care. After that there was an engineer visit on Friday. He said that he will put something in a production. I forgot to bring that product. Since then no engineer has come till date. A lot of my stuff is ruined.Now I want a permanent solution for this. I want its replacement. I can't put any more money into it. You can talk to your department to find out how much money I have spent on this so far.

My order no [protected] placed on 29th may 2022 on shop Samsung app through axis Bank debit card EMI option, I cancelled the order on same day. But samsung India didn't refund me till date i.e, 12 July 22 which is like 40 calendar days and more. Because of samsung refund complications my bank started deducting the EMI and samsung India doesn't even addressing the issue and not credit the refund to original payment mode. I request a help and action against Samsung India from consumer forums.

I have purchased a50s mobile on march20...and now all of sudden mobile stopped and when i restarted it, it is repeatedly stuck at the starting logo screen.and later totally stopped.
Tried with service center and they want to replace the motherboard and charging socket with a cost of approx. 9000 on paid basis...
My fight is that when there is a manufacturing problem, it should be addressed by the manufacturer and replace under free of cost as most of the peoples are facing the same problems...
we are with samsung as the durability was good in long years as we used many products ...And now the quality of components are poor ...
the trust on the product quality lost, when heard many complaints regarding this...I also want to mention that i'm not a hard user of phone..
To my utter surprise and that to from the brand of samsung, l never expected this, i'd never recommend an other soul to go with samsung products...

I urge samsung to take an immediate action on this and get my phone repaired.

I have a samsung M42, using since 1 year, I am completely disappointed by its poor camera stability and user interface that shows up ads and auto install apps without permission. I want a refund or upgrade my phone by exchange. Samsung sucks.

My samsung M31s has been freezing when using the device & then restarting again automatically.

This is happening frequently

Dear Samsung,

I purchased my samsung m31 sometime around august before the last. it's not even been 2 years. i took meticulous care of because changing my phone frequently is not a viable option for me. it had 128 gb memory and i haven't even used up a quarter of it. there weren't any other problems with it not lagging or whatsoever. one morning it suddenly went still and got into a boot loop. there after it did not turn on. I approached samsung customer center and they informed me that it was a motherboard issue. it costs nearly 8000. i didn't do it because of the price. then when I further looked into it seems that most phones in the Samsung M series and A series seem to have the same problem. a phone service centre said that people have been crying about the phones that they brought after saving up. many people warned me about purchasing a samsung product but i was quite satisfied with the previous samsung products that i choose to ingnore them. if i had know i would have invested my money on a more reliable product. as u might have noticed thatr many people have same problem and you have choosen to conviniently ignored it. i assume that is an example of the customer care that u provide. i hope that u address the matter quickly. thank you

Hi this is aishwarya karthik from chennai tamilnadu
I purchased a samsung mobile phone model A33 5G from The Chennai Mobiles porur (date : 19/06/2022)

I was cheated by getting defective phone
The Chennai Mobiles showroom promised me that if any problem happens between 14 days from the date I purchased, the phone will be replaced

But

From the very beginning (The Next day) the phone is not working properly, Hanging, heating, Slowing down, Multi touch issue, I took it to the Chennai mobiles
they updated all softwares and told me that, it would be working fine
But same problem persists
Again went there, They directed me to contact samsung service center porur,
I went there and told the problems
They reloaded the operating system OS, But the same problem persisted the next day.

Again went to service center, they kept my phone for 3 days for absorbing the issue, and reloaded the OS again and gave it to me to use

But same problem persists.
Again went to service center with proof of screen recording video

Again they did same things, reset the phone and push me use the same phone with same problems

More than 10 days i used to go to the mobile showroom and the service center,

The samsung company and the chennai mobiles shop are the responsible for selling phone in good condition. But they selling defected piece and convinced to use as normal

Every time I complained about the issues they convinced me Use this defective phone. they were not ready to replace the phone

I'm facing so many problems because of this phone,

I am depressed,
I can't go to my work

waste of money, waste of time and I am very much depressed

I have some proof for my complaint

I LEFT MY PHONE IN SERVICE CENTER
I didn't get back

Address of

The Chennai Mobiles porur
3 Signal Corner, 24, Kundrathur Main Rd, Jaya Nagar, Porur, Chennai, Tamil Nadu 600116

Phone no : [protected]
[protected]

Samsung service center porur
1st Floor, 12/8, Arcot Rd, opposite to Naidu Hall, Sai Nagar, Lakshmi Nagar, Porur, Chennai, Tamil Nadu 600116
Phone no : [protected]

Thanks and Regards
Aishwarya Karthik
[protected]

My galaxy s20 plus mobile phone suddenly has a green vertical line on the screen. The phone did not sustain any physical damage nor was impacted in any way that could cause such problems in the screen. Having checked online multiple users have raised the very same issue. As consumers after paying such a hefty price tag for a premium product it is disheartening to face such ordeal. Samsung India is yet to acknowledge the problem and the only solution cited by the Authorised Service Centres is a screen replacement which would cost around Rs.15500. I hope Samsung India redress my grievance.

Please note all issues has came after an software update

I had purchased this phone in October 2020 and had been using the same since then.
Last month the phone suddenly started showing a green line across the screen which has now changed to pink.
On visiting the Samsung Care center I was advised to replace the whole screen at a cost of Rs 20000.
I have since done some research and found that this issue is not isolated to me but is a bug from Samsung. I have been a customer since ages and changed to each newer generation since I owned a Note 2 phone. Please help.

I have order phone from Samsung shop app on 24 jun and it has to deliver on 29 jun but in tracking details it show miss in audit and and tried several time and complaint against this but nothing happened no refund and no phone was delivered. Every time i called them they give different answers every time. Yesterday 11 july i got notification from delivery logistics it says package has been lost. My order id is [protected]. I want my refund and compensation of late delay and metal harassment of this every day i tried and nothing happened just got the mail of apology thats it. Help me out and give compensation.

The phone i purchashes 12 months before after march date my phone was continiously freeze and hang . not possble to connect phone calls n

I have purchased Samsung galaxy M 31 online for my wife during August last 2020.(. Model number SM-M315FZBGINS, bearing serial RZ8N80DJEDR.)After one year o[censored]sage (during November/December 2021)my handset started showing restarting problem. Initiallly it was mild and I thought I can use some how. But it started getting worst. I approached two samsung service centers in Calicut during January 2022.I got a reply that it is due to the problem in motherboard due to software update and you need to change the motherboard. They told me that it will be charged around 8000.I was very sad and started searching for an alternate solution. I searched internet about the issue. There were more reviews of similar issues and I couldnt get a single case of positive response from samsung. There were many news for the same even in many news websites and all.Some of the links are as below

https://www.indiatoday.in/technology/news/story/samsung-galaxy-a-galaxy-m-series...⇄

https://r2.community.samsung.com/t5/Galaxy-M/M-Series-Motherboard-issue/td-p/990...⇄

https://www.google.com/amp/s/tech.hindustantimes.com/amp/mobile/news/old-samsung...⇄

https://updatifynow.com/samsung-galaxy-m30s-motherboard-freezing-reboot/

I again started complaiming through my mails to samsung in April. I got a call from their representative saying that it cannot be solved as the warranty already over. I told him that it is a common issue (not only the case of mine ) and I have told him just to google to know the fact and similar cases. He told me that there is no need and 80% of them are frauds. Again I felt very disheartened hearing that. After this I shared the news links and all to servivehead.[protected]@samsung. com. From there I got a call from Deepu, service executive. He asked me to submit phone again and submit a job sheet. I somehow managed to do that during my busy work schedule. After some days he again asked me to submit the phone and create a new job sheet as he needs to take some reports. I again submitted the phone. From the service centre they told me that there is no physical damage or water damage to my phone, the problem is only due to software update. But Mr Deepu after some days called me and told me that he cannot solve the case because there is a line on outer cover of the camera. I still dont know how it is related to mother board issue. It is a clear case of cheating customers (It is not only the case of mine, but for many). Interestingly we cannot mail back(reply) or call them back to the service team of samsung. We need to wait for their response for a never ending periode. I again raised a mail on 19/05/2022.They told me that they will contact me. But no one contacted me. After raising so many complaints in social media, again I got a call on 23 rd June from Ms Shivangi, customer service executive.Then they asked me to submit the phone again to service centre. I submitted my phone in the service center near by me.Aftrr this again I didnt get any response for many days. I tried to contact them through mails, calls etc. No response for many days. Again I raised my complaints through social media. After so many days I got a call on 4th July from Mr Jay Prasad, senior executive from samsung and he told me that he assigned Mr Deepu again to solve my ssue. Again the same thing repeated. He started not responding my calls mails.Finally on 10 th July I got a call from Mr Deepu saying that they cannot solve my issue as there is minor line on the camera outer cover. I asked them if any hospital reject a person who approached them with a heart attack, saying that there is minor wound on his leg??? He had no answer!!! Simply he told me that this is samsung's policy!!! What a policy is yours!!! Brainless, pathetic!!! You have a zero customer service policy!!!i I am attaching a photo of my camera outer cover here.. You decide the things..We can easily see many similar case in social media sayng similat issues. We are not getting any service from samsung india.

Samsung television not working. Purchased from flipkart. I have warranty for television. I am going to add photo of policy number. My registered mobile number-[protected] and email id- jyothi.[protected]@gmail.com

Dear Sir/Madam,

We have purchased a Samsung refrigerator on[protected] from Vasanth & Co -Mylapore Branch. from the day 10 the cooling issue starts, and we have giving a complaint to Samsung Service but there are not responding properly, and they are telling today we will come like that .but no one have turned up. After 3day of complaint there are coming to visit the service issue given by us, and they are charging a amount ok 5k for cooling issue .In between we have filed a lot of complaint to Samsung, but no response and we have the issue till 2022...and the service engineers are behaving rudely to women's. I need to replace the refrigerator or I need my money back.

Regards,
Suguna
[protected], [protected], [protected]
Mylapore
chennai
Tamil Nadu

My refrigerator is having leakage problems.

This Ac complaint is being filed from 2 months...
Bill has been sent to you..
Samsung is harrassing me very much..
Ur engineer Mr Abhijit is not coming on time and when coming always saying one more part is not working..
If all the parts are not working then why are you not doing it in working condition or replace it..
All the summer is about to go..
We are suffering all day and u are all sitting and enjoying in ur table..
This is the service of samsung..
Completely disappointed..
I need you to resolve my problem today or tomorrow .
Infact U told me on 6th July, we ll any how bring your ac working today .. Wat about your words..
Replace my Ac..
Take it as request or i i[censored] say wat should I do..
All o[censored]s are suffering too much because of samsung...
Bill photo has been added