Samsung India Complaints & Reviews

Hi,

I have placed an order for a soundbar on Samsung website. The delivery was supposed to be on 30th June and till date there is no visibility on the order.

I had emailed the CEOs office, Wrote to Senior People on LinkedIn (Who did not bother to respond), Call Center (No clue why the order is delayed. One even hung up telling me that my order wont be delivered) etc.

I am supposed to travel and I am stuck due to this order. I am the only one at home to receive this product.

While all this the Soundbar price is now reduced by 4, 000 as well. This pains the customer who has not received their order but at the same time the website is trying to service new customers at a cheaper cost.

I bought this watch on 28th Jul’21 i.e. less than a year back. The watch is now dead and taking to the Samsung Service centre they are saying water has leaked into the watch hence it is dead. It would cost about 10K plus to repair. The watch is still under warranty and for this issue it is not covered. This means company knows that the watch is not water resistant and there is all possibility that water will get in.

I had taken utmost care of the watch and not sure how water gone in. I have not used in shower/pool but in last few weeks rain yes it might got wet.
It is pathetic that watch which costs around 40K is not water resistant? How can rain drops affect the watch. How could water get in even when u claim that up to 1 meter depth is water resistant.

[Resolved] Samsung — Green line appearing on Samsung Galaxy S20+ post software update

S
Sidhartha87
Jul 4, 2022

I am a Samsung Galaxy S20+ user for more than a year and a half. All of a sudden a green line started appearing on the phone. I did restarting of the phone, resetting all settings, but none worked. Then I contacted Samsung Customer Care who took my phone on remote via Smart Tutor app and verified the phone and did not find an issue with the softwares installed. He suggested to visit the authorised Samsung Centre. Through the Samsung Support (available on Whatsapp), I visited the Samsung SmartCafé (Aaa Retail Inc) located at Building No 26, AVS Arcade, Kammanahalli Main Rd, Bengaluru, Karnataka 560084 on 02.07.2022. The representative at service centre verified the phone including physical damage, if any, and informed that it is not due to physical damage. Further it was informed by the representative that the only solution is to replace the screen and then since it is out of warranty, it would cost me around INR 15, 000/-. Upon enquiring if it is due to software issue, he was silent and asked to enquire with Samsung Customer Care. I was not provided with any job card or inspection.

Post my visit, I contacted the human representative of Samsung Support (via Whatsapp) and explained the details, and he started demanding for inspection report. I explained that the visit was to your authorised service centre and i was neither provided with an inspection report nor the same was informed by the customer care on whose advice i visited the service centre. When I enquired further, he suggested to visit another service centre for reasons best known to him, as I had visited an authorised service centre.

I need an immediate solution to the issue for the following reasons:
1. Green line appeared post the software patch update;
2. Customer care inspected the phone via Smart Tutor and suggested to visit your authorised service centre;
3. Visited the authorised service centre mentioned above and there was no solution except screen replacement;
4. Spoke again with your human representative on Samsung Support (Whatsapp) and he is not ready to provide a solution.

I have tried all the means to resolve the issue, but a reputed brand like Samsung is trying to evade its responsibility for replacement of a screen which has most likely arisen due to the software update. I have been running from pillar to post but no one is bothered to give a concrete solution. My email communication (enclosed) herewith have also not been responded. This is a clear cut case of deficiency of services on the part of Samsung in resolving the issues of the users.

Samsung should not only compensate me for the time value for resolving the issue but also compensate for the mental agony and harassments for not providing a positive resolution to the issue.

I am a Samsung Galaxy S20+ user for more than a year and a half. All of a sudden a green line started appearing on the phone. I did restarting of the phone, resetting all settings, but none worked. Then I contacted Samsung Customer Care who took my phone on remote via Smart Tutor app and verified the phone and did not find an issue with the softwares installed. He suggested to visit the authorised Samsung Centre. Through the Samsung Support (available on Whatsapp), I visited the Samsung SmartCafé (Aaa Retail Inc) located at Building No 26, AVS Arcade, Kammanahalli Main Rd, Bengaluru, Karnataka 560084 on 02.07.2022. The representative at service centre verified the phone including physical damage, if any, and informed that it is not due to physical damage. Further it was informed by the representative that the only solution is to replace the screen and then since it is out of warranty, it would cost me around INR 15, 000/-. Upon enquiring if it is due to software issue, he was silent and asked to enquire with Samsung Customer Care. I was not provided with any job card or inspection.

Post my visit, I contacted the human representative of Samsung Support (via Whatsapp) and explained the details, and he started demanding for inspection report. I explained that the visit was to your authorised service centre and i was neither provided with an inspection report nor the same was informed by the customer care on whose advice i visited the service centre. When I enquired further, he suggested to visit another service centre for reasons best known to him, as I had visited an authorised service centre.

I need an immediate solution to the issue for the following reasons:
1. Green line appeared post the software patch update;
2. Customer care inspected the phone via Smart Tutor and suggested to visit your authorised service centre;
3. Visited the authorised service centre mentioned above and there was no solution except screen replacement;
4. Spoke again with your human representative on Samsung Support (Whatsapp) and he is not ready to provide a solution.

I have tried all the means to resolve the issue, but a reputed brand like Samsung is trying to evade its responsibility for replacement of a screen which has most likely arisen due to the software update. I have been running from pillar to post but no one is bothered to give a concrete solution. My email communication (enclosed) herewith have also not been responded. This is a clear cut case of deficiency of services on the part of Samsung in resolving the issues of the users.

Samsung should not only compensate me for the time value for resolving the issue but also compensate for the mental agony and harassments for not providing a positive resolution to the issue.

Hi.. I tried all possible ways to find solution, but the is no resolution in sight.

Gist of my issue:
I ordered M33 5g mobile via Samsung shop website & it clearly said all Icici credit cards eligible for 2000 cashback, which didn't happen. Initially your samsung support team said my card was ineligible.

After several followup's samsung mailed We regret to inform you that, we do not find any cashback details in the order.

It's clearly mentioned in the website samsung.com and not giving discount after purchase.

Later I provided samsung offer pdf to the regarding the offer then they are telling
you are not eligible to terms & conditions below mentioned:
1-Cashback offers do not apply to corporate cards.
2-The upgrade offer cannot be clubbed with a bank cashback offer.
3-Cashback/EMI schemes are provided by respective issuers at their sole discretion.
4-This cashback can be availed on one card only once a month irrespective of the product purchased.
5 If a product purchased with Bank Cashback Offer as mentioned above is cancelled/rejected, then the customer will not be eligible for the offer with the same card within 24hrs (As per Bank’s discretion) of the earlier purchase.
And I am eligible for the terms and conditions.

The biggest problem is that your customer support team doesn't even understand my problem & sweep under the carper saying my card was ineligible.

I'm attaching the offer screenshot along with invoice and order details. Would appreciate your swift resolution.

Regards
Rama Chandra

My name is Ajinkya Pawar and my order number is [protected]. I would like to let you know that even after making multiple complaints my sound bar has still not been delivered and the delivery date is only getting postponed.I have called customer care and only getting assurances of call back and even Supervisor ( Siddharth ) did not give promised callback. Kindly look into the matter as I feel compelled to approach National Consumer Helpline and media as I'm deeply disturbed by this harassment. Request you to kindly look into this matter.

Name : Ajinkya Pawar
Mobile : [protected]

Sir/Madam
I have ordered a Samsung Tab S6Lite on 5th of June 2022 from Samsung E shopping app and paid Rs 27999/-but my order is cancelled from your hand on 14th of June. But no refund has been done yet irrespective of several customer care calls and mails. I am a Medical student but no help, no refund is given so that I can buy a new one. Your executives say that the refund is initiated on 23rd of June to me and is in process. But it's more than 8 days but no amount is credited to my account by Samsung till yet. I consulted my HDFC bank also but they need to submit a written document from Samsung team with transaction details for any pending amount if any initiated for any further actions. Samsung team is not responding to my requests of refund ASAP. Where is my refund sir? If you initiated then please mail me with details of transaction of refund so that I could consult bank if needed. Please refund my amount and help me.

Poor customer service!!
I have been facing issues with my refrigerator since Saturday morning and raised a complaint with samsung on Saturday around 8.30am. I was informed that a service person would come in within 24 hours. I had been following up multiple times since then and they raised it as urgent but still no response and it has crossed 48 hours now. When we called today, we were informed that the server is down and can't see the status. First a customer care person picked the call and spoke in Hindi. We asked him to talk in English but he was unable to a d disconnected the call. We called again and the same person attended the call and we were not able to communicate with him as he only knew Hindi. Samsung is at it's poor service these days

To Samsung India My Name Is Vitish Arora Your Valued Customer From Many Years You Can Check My Purchase History From My Mobile Number Which Is [protected] Now I Should Come To The Point I Am Writing You This Email With Many Regrets As I Ordered A Samsung Galaxy Book 2 Laptop From Your Site 21 Days Ago The Date Was 13 June 2022 Nor My Laptop Nor You Cancelled It Nor I Got Refund Order No. Is #[protected] Please Samsung Sort My Complain If You...

I purchase s21 fe 5g from samsung offline store battery is Not long lasting as company claimed all day battery life I want refund my money someone helped me only 5 days old
2 times service center visit but my battery not long lasting
4 time call customer care but not work

Dear sir/ mam,

My name is Barkat Ali. I bought Galaxy M31. My mobile have microphone problem last 2 months. Sometimes there is no sound, sometimes there is cut the sound, now microphone sound is so slow. In calling opposite person say hello hello but my voice not gone properly.
I went to the service center 2 times but she said that there is a network problem. While clear talt with the earphone. There is no issue of network problem in earphones.
They are not solving my problem. My mobile is under extended warranty period.

Samsung service center TELERIKSSON GALLERY, sector - 16, faridabad doesn't solve my problem.
Please solve my problem and repair my phone in extended warranty period.

Mere pass samsung ka f62 handset hai jo maine olx se kharida tha mera handset lock ho gya haikuch time baad main kya kru main phone ko use nahi kr pa rha hu plz help me
vikas.[protected]@gmail.com

From the day 1 of purchase my right ear bud of galaxy buds 2 was faulty and not charging properly. I visited the dealer shop on second day and they asked me to visit the service center. The product box mentioned 14 days replacement in case of any issues and the dealer assured me the product will get replaced by service center. The service center engineer checked and acknowledged that there was a fault in product and mentioned that he needs more time to observe and if there is an issue the product will be replaced. However later that day I got call from service center that the product has been repaired. Despite my telling the service center clearly that as per the note on box I would like a replacement and not a repair. Later I tried reaching Samsung head office customer care who mentioned that they will look into my issue. They promised me a call back on 29th July however no communication received from them till now. Also the phone number shared by them dosent connect and there is no response on my emailsfrom their associate who was handling the issue. I also noted that despite corona pandemic multiple staff in the service center handled my earbuds with bare hands and without any gloves or sanitization of hands. I mentioned this to the headoffice associate as well. I am therefore requesting the company to provide me a fresh replacement for the faulty product and not harass the customer.

On Thu, 30 Jun 2022 at 18:00, Samsung Shop wrote:
Hi,

Thank you for contacting Samsung Shop Support.

We are working on your request and your ticket ID is #61809368 and we will get back to you within next 24 hours.

Please let us know if you have any more questions. We will be happy to help.

Thanks!
Samsung Shop Support
-----
If you'd like to provide an update, simply reply to this email

On Thu, 30 Jun 2022 at 12:30 PM wrote:

Sent from my iPhone

Begin forwarded message:

From: Support
Date: 30 June 2022 at 5:44:32 PM IST
To: [protected]@gmail.com
Subject: Re: '3311114' 3 items


Dear Mr. Alam,

Thank you for writing to us.

This is with reference to your e-mail dated June 29, 2022 with Subject line : Re: '3311114' 3 items

We have checked our records and wish to inform you that we are unable to track any such transaction initiated from your account number ending with 0579.

We request you share transaction details

Date ( when you initiated transaction from your savings account)
Amount ( which you initiated from your account)
Reference number

Warm Regards,
Varsha Kamble
Customer Service Officer
Email Care Team
HDFC Bank Ltd.

About a week (26/06/2022) back my Samsung AC stopped working.
I raised the complaint on the same day. After 3 days one technician came and said that there is no gas and he doesn't have R32 gas with him.
Since then i have raised 8 tickets and dialed customer care twice a day. And also visited the service center, but there is no response. There are elder people living with me who were unable to sleep at night and couldn't bear the heat. It is due to the negligence of the service center and the people. There are only fake promises made by customer care people and there is nothing.

Service Request Number: [protected]

I recently made a service request to get my Samsung refrigerator checked.

The man came and did some checking with his equipment and multimeter. His diagnosis was that the compressor is broken. He said that I could spend Rs. 10000 to get a new compressor but with only a 3 month warranty. Or I could simply get rid of the refrigerator and buy a new one. I was charged Rs. 400 for just the technicians visit.

I somehow could not believe that the fault was in the compressor. I went to a local AC and fridge repair person to get a second opinion.

Sure enough after he checked the fridge he said that the capacitor was bad and fixed the refrigerator for Rs.800

I feel very badly let down by Samsung and their after sales service team. I paid a premium to buy a Samsung fridge thinking that I would get good quality and after sales support. Sadly I was wrong. Needless to say, I will be posting about this on social media as people need to know how shoddy Samsung's after sales service has become in Kolkata.

I ordered galaxy book 2 and galaxy pods 2 with offer on 23 of june and they promised delivery of pods by 27th june and galaxy book by 1 july but they haven’t delivered anything and no update has been provided. No option to cancel them aswell. I have exams in September and i am stuck. My order no. Is [protected] name Gurkirat singh aujla

Maine itna bekar.phone khin nhi dekha..jb mujhe incoming call aati hai phone hang ho jata hai..car kee bluetooh mein bluetooth connect nhi hota proper.battery bht jldi discharge ho jati hai..worst phone..total money waste...aap koi bhi company ka phone lelo bt samsung nhi lena

Hi Team,

I am supposed to get my package delivered on 28th June however not delivered till date.

I have raised a ticket for the same but no response. I have called the customer care nearly 30 times but no use; they keep saying we will update the concern team to prioritise and you will receive email;

however no emails or calls from SAMSUNG till date.

ORDER ID: [protected]
Delivery PIN CODE: 522413

AWB: [protected]

Can you please update me on the status.

I've ordered a Samsung watch 44mm silver
Order id:[protected].

There was an offer valid on Samsung E- voucher which was to be provided within 10 to 15days from date of purchase.
The date is long past behind.. and I haven't recieved any e voucher yet.
Help me out through this please.
I needed to buy an item from the samsung online store if only I'm receiving this voucher or else I need to think of alternatives... thanking you for your help in advance.
Issue taken up on 30 may
Product bought on 4th May
So far no action has been taken except asking for more extension for which I'm wasting my time and effort and still not a product in my hand that was supposed to be with me 2 months back.