Samsung India Complaints & Reviews

I have ordered Galaxy M33 & Travel Adapter from Samsung.com website. The order automatically canceled after 3 days from Samsung end & order was expected to be delivered in 4 days from order date. Whatever would be the reason, but since approx 2 months elapsed they haven't refunded me the cost of order. Only they have refunded for adapter & partial amount of smartphone. Follow ups are done on daily/ alternate basis but they are not clarifying by what date they will process the remaining refund amount which is ₹12770/-. Waiting for refund since July first week till date (July 5th).

Gmail PARMOD JAIN
RE: Request to Replace Fridge (Model No. RT56K6378SL)
2 messages
Service Head India Mon, Aug 22, 2022 at 3:23 PM
Reply-To: servicehead.[protected]@samsung.com
To: [protected]@gmail.com

Do you have a question
or need support?
Go Samsung Support
Counselor answer

Dear Mr. Jain,

Greetings from Samsung!

We have acknowledged your concern and apologize for the inconvenience caused to you.

To opt for an engineer visit at your place please provide the following details, so that issue of your
Samsung product can be rectified:
1-Product Invoice/Bill
2-Your Primary and Alternate Contact Number
3-Your complete address with area pin code
4-Product Model/serial number .

Your reference number is: [protected].

Warm Regards,
Asvini Kumari
Manager - Customer Experience
Samsung India Electronics Pvt. Ltd.

Disclaimer: All materials on this site are protected by copyright and intellectual property laws and are the property of Samsung India Electronics Pvt. Ltd. unless stated otherwise; you may access and download the materials located on www.samsung.com/in only for personal, non-commercial use

Your question

Dear Team
Greetings !
This email is in reference to our Samsung Refrigerator Model No. RT56K6378SL. I would like to share with you that the above -model of Refrigerator was purchased by me from Naveen Electronics Private Limited - Model Town, Delhi via their Invoice No. 2022-23/03681 dated 14th Aug 2022 (Copy Attached).

Four your kind reference & to keep company image up in the market, i would like to inform you that the delivered Refrigerator is not working from 1st days of delivery. I have raised the concern with your distributor too but no positive action has been taken by them as of now.
I have paid approx Rs. 60000/- for your product and i believe this is not a small amount to buy any product from your company. If I am suffering for the service at the initial stage then I can imagine too what is going to happen in future towards the service of your product.

I have complained to your above distributor many times but I don't know why he is unable to provide proper resolution.

I hereby request you to please intervene in this matter and instruct your distributor to deliver fresh product of the same model number then ask him to pick up the Refrigerator which is not cooling and working properly.

I shall be highly obliged for your kind cooperation & earliest positive response in this matter.

Regards
Shashi Jain
[protected] / [protected]

Content Feedback
In order to improve service experience, we'd like to ask you a few questions. Would you join in a short survey?
Q1: How satisfied were you with this content?


Very Satisfied
Satisfied
Somewhat Satisfied
Dissatisfied
Very Dissatisfied
Q2: Tell us what you think. What could we have done to answer your question better?

To answer, click here

Privacy | Legal
Copyright[protected] SAMSUNG All rights reserved.

PARMOD JAIN Tue, Aug 23, 2022 at 6:18 PM
To: servicehead.[protected]@samsung.com

Dear Sir,
First of all thanks a lot for your quick response. Please find below required information for your further action :-

1-Product Invoice/Bill (Copy Enclosed)
2-Your Primary and Alternate Contact Number - [protected] / [protected]
3-Your complete address with area pin code :- A32, Sector -23, Noida, Uttar Pradesh -201301
4-Product Model/serial number . (Model No. RT56K6378SL/TL, S. No.0D154DBNC01008R)

Your reference number is: [protected].

Request you to please get it replaced with the new working product as early as possible.

I shall be highly obliged for your kind cooperation in this matter.

Regards

Shashi Jain

[Quoted text hidden]

2 attachments
fridge Bill.jpg
222K
Fridge Serial Number.jpg
81K

I have purchased accidental damage and liquid damage plan from Samsung care Rohini, Delhi on 20 th may 2022 by invoice no. SWECA[protected] AND also provided GST certificate. This was purchased in the month of May 2022 and till date have not received GST credit.
On calling the centre no one is giving proper answer on this and just providing another number.
I want the GST credit ASAP as later on cannot be claimed.

Nischal [protected]

Samsung — Samsung F41 Samsung logo screen

COIMBATORE
AUGUST 2022
I have purchased the Samsung F41 mobile on DECEMBER, 2020.

Recently the phone got turned off and got struck at Samsung logo screen I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 7500 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
They have been raising their issues in Twitter.
Company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost.WE HOPE THE SAMSUNG COMPANY GIVES PERFECT SOLTION FOR THIS ISSUE...

Hello all,
I purchased a Samsung Galaxy M31s phone on 1st August 2021 and at that time it costed around 20k . After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. It finally switched off with only logo visible which is not even letting the device to get into bootloader and it happened around 8th august just 1 week after my warranty went out .I went to a nearby Samsung service center (Samsung Mobile Care Sector 5 MDC Panchkula) and they told me it may be software problem and it would cost 200rs to change it. I paid for the software but they told me then next day that the motherboard of phone is faulty and it would cost around 9k to replace it.
I searched over the internet and there were over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail. I have multiple samsung phones in my home. I have F62, M51 and this m31s and i am really shocked to see a phone's motherboard going down which even was just used for calling and normal messages. I have never faced motherboard issue with any brand. I contacted Samsung but no help was provided to me . I am very much disappointed with the brand and quality of the product and have to rethink before buying any product.
Please, have a look at the disaster the updates have caused and kindly provide a free motherboard replacement or refund the amount. Being a student and having purchased such good amount phone we at least expected it to last 2 years, it really is sad to see this type of service of one of the top brand.

I would like to bring to all of the concerns, that I have purchased one Samsung Frame TV details mentioned below from M/S Bajaj Electronics, ASR Nagar, Hyderabad on 12th June 2022. However the product got delivered to me on 7th July 2022 and the installation was done on 11th Aug 2022.During installation, the TV was opened by the Samsung technician and connected to the Power supply, but there were some issue with the sound of the TV and the technician left without any further plan of action with verbal comment to contact Dealer.
The point to be noted here is that, the technician from Samsung didn't provide any service reference number or the service report for the work he did and the further plan of action.After 3 days another service technician came with some Cable to replace to fix the issue which eventually failed to resolve the issue and he left again without any service reports to me for the future plan of action.
Upon contacting the dealer I was advised to raise the complain through the Toll free number.Upon contacting Samsung Customer care toll free number[protected], I got to know my installation ID and thereafter complained about the installation failure of the TV and requested the replacement as there is some manufacturing defect
Since then I am following up with Samsung Customer support toll free number and literally frustrated as noone is taking any action.
As the TV installation failed due to manufacturing defect the company should replace the same with new one.
Samsung India support is really pathetic and they should serve with notice to resolve customer issue and even compensate for the loss in time

I had ordered a refrigerator from Samsung but received a damaged order. I placed a return but Samsung promised to give 10% of amount as compensation! I agreed to them but it has been 2 months now and I have not received any refund. After multiple follow ups now I am forced to raise a complaint!

Order ID : [protected]
Ticket IDs: 61786314, 64277971, 65032993

I wanted to complaint against Samsung as I trusted them and revoked my return and feel betrayed and this is my only hope!

I have ordered Samsung tab A7 Lite from samsung store app on mobile on 02nd august 2022. Estimated delivery date was 4th August 2022, but it didn't shipped yet till 4th August 2022.
So I have cancelled the order and got mail from samsung regarding the refund will be credited within 7-10 business days.

Till date 25th August 2022 i didnt received my refund. Called customer support and mailed them regarding the issue but no proper response from them. Customer support people says "we have escaped the issue from our end, you will receive information within 24 hrs", but i didnt received information on the issue.

Order Id: [protected]
Ticket Id:[protected] request for refund delay )

We've purchased 275L Convertible Freezer Double Door Refrigerator RT30T3743S9 from Flipkart on May 30, 2022, and Installed by Samsung Engineer the very next day.

After only 2.5 months o[censored]se, WHITE POWDER/WHITE FOAM is coming from the top back panel.

Watch this video for more information about the problem: https://www.youtube.com/shorts/xcsoUk3VwTI

I asked Samsung for help right away, and a video call confirmed that only a Service Engineer can check to see why this is happening. (Service No. [protected])

But it's been 4-5 days and no one has come to look at the problem with the refrigerator. They keep saying that it's been assigned and the engineer will be there today, but today never comes.

We've been frustrated as we store things because what if it falls in the food items? this white powder, it could hurt our health because we don't know what it is.

Just called as I was writing this, and they said that there might be a gas leak and that a gas engineer and a service engineer will be sent together. (Like, how did they know it was leaking gas before they even checked it?)

I'm not sure if Samsung India really cares about its customers, so I'd like to ask you not to buy a Samsung refrigerator because they have serious problems within three months.

Both the seller and the company that made the product gave very bad customer service after the sale.

Please think twice before you buy any home appliances from Samsung.

And if anyone knows what this white powdery thing is or how to fix it, please comment or tell me.

I am using M31 mobile since 1.5 years. Suddenly it stopped working and automatic restart continously. When I checked in servicing center they had taken Rs.120 for inspection and they reply me the motherboard crashed. Its cost is Rs.7000. Another two servicing center I had visited and there also same reply motherboard crashed and they told maximum persons having this motherboard problem in this model. For cofirmation I had visited one servicing shop and they also told, this model having manufacturing defect and maximum persons having this problem. I have maild to samsung, they replied your warranty period has completed so u can replace this motherboard with chargeable basic. Its not possible to change motherboard within 1.5 years with Rs.7000.
So please resolve this issue.

SAMSUNG TEAM REPLIED:
Counselor answer

Dear Mr. Swain,

Greetings from Samsung!

We have acknowledged your concern and apologize for the inconvenience caused to you.

We would like to inform you that as we can check ([protected]) the device is out of warranty period. The estimate provided by the service center considering the terms and conditions of the plan as per policy. We assure you service center charges are genuine. However, we ensure high quality and genuine products. Therefore, service will be done on a chargeable basis. The engineer has charged very cost-effective repair for your product as per the Samsung policies. We recommend you allow us to rectify the issue on a chargeable basis. We assure you of the best quality repair. However, you can revert to us if this is not the case we will definitely help you with the same.

Your reference number is [protected].

Warm Regards,

Aanchal Singh

Manager- Customer experience

Samsung India Electronics Pvt. Ltd.

I placed a Pre-Order for Samsung Galaxy Watch 5 LTE version & Galaxy Buds through Samsung Online Shop Store on 20th August'22 with an Order ID#[protected].

I was comitted that the buds will get delivered at my address by 24th Aug and Watch with get delivered maximum by 26th Aug. Since the buds didn't get delivered as comitted I am now concerned about the watch delievery as well. I made several calls to their customer care cell however didn't get a satisfactory response.

This morning I logged a ticket about this concern and waiting for them to resolve it at the earliest -

Complaint Ticket Number: 69713494

Requesting your kind support to look into my concern.

Fondest Regards,
Ashu Gupta

I had cleared my emi loan amount but I cannot use apps and I cannot call they have blocked if I call voice service blocked coming please solve this problem

I am using Samsung M31s mobile, since July 2022 end the phone frequently keeps on hangs, while using and when restart it gets stuck on boot windows for hours and doesn't function.
what to do???
i am attaching the snap for screen getting stuck on boot window.
i request Samsung to resolve the issue at earliest.

Dear Team,

I Have Purchased Samsung Galaxy S22 Ultra on 4th Aug.

My Order ID: [protected]
My Complanit ID: 68312263

before purchasing Samsung team has given me assurance that i will get the redemption code for my Galaxy watch after 72 Hrs of my Device activation.

Today is 21st day i have not received any code. i have called the toll-free no many times but nobody is given me the proper information. I have send an email also but nobody is reverted on the same.

I have send a message on Twitter.

Noone is bother to call or reply. Very poor servi

I am Mentally Harassed by Samsung now.

I want full refund now i don't want to use Samsung now.

Maaz Sunasara
+91 [protected]/ +91 [protected]
Maaz.[protected]@yatra.com

My phone keeps restarting automatically for at least 8-10 times a day and it really gets frustrating to use the mobile. All of a sudden it restarts when on call or texting. Tried to search this issue online and many of them as facing the same issue and the company wants to change the mother board, which I cannot afford to do at this point of time.

This is an issue from Samsung itself and need a solution for this issue at the earliest possible.

Thanks,

I have a 7 Kg Ecobubble Samsung unit.I had got it repaired by your technician in Bangalore.He claimed an amount of Rs3050+ his charges of Rs 650/ promising me to get the official receipt soon.I kept on following him up but no outcome .But the receipt never came to me.He has charged me illegally I feel as there are no proofs from Samsung on the charges.The technician contact number is [protected]..He attended the unit on 27th July

Purchased from Croma Kharghar (Navi Mumbai) Pin 410210.
Invoice no. : SLA116RS5860395 dated 28 May 2022
Within days we noticed deep knocking sounds coming intermittently from the outside top back area of the cabinet.
FIRST complaint Ref. No [protected] registered on 29 June 2022 on Samsung Helpline number[protected]. No visit. But vague, unsatisfactory explanation given by a technician from a local franchisee service center, on phone. The complaint was closed unilaterally on their own.
The abnormal and un-natural deep knocking sound kept continuing.
So, again I registered a SECOND complaint Ref. No [protected] registered on 02 July 2022 on the Samsung Helpline number[protected]. This time a visit by two technicians (Faisal and Imtiaz. Both of them observed add the knocking sound occurred in their presence. They prepared no report nor offered any solution nor explanation. They said they will refer it to their senior at the Service center. No response for 2 days. On the third day I rang up the local service center (franchisee) from where the technicians had come. After much persuasion they connected me to a service head Aakash Wadkar (Mobile [protected]) who listened to my the problem and assured to resolve it. But to my surprise and annoyance, the complaint was closed unilaterally on their own within TEN minutes of my talk with Aakash Wadkar, with remark "Service request [protected] has been cancelled as no defect was found by engineer." !!
In desperation, on 23 July 2022 I then visited the Croma Showroom where I had made the purchase. Again they listened and said that this time they will arrange for a visit by a senior technician from the Samsung Brand Service Center. They registered a complain from Croma (BOF230722FS01092). Samsung Complaint number given was [protected].
A couple of days later, I received a call from Samsung call center in Noida NCR and they listened and tried to give explanation. But the explanations were not satisfactory nor could it even be closely related to the strange sound coming from the 'TOP' part of the fridge - which is quite far from the compressor location. Upon my insisting, they finally agreed to arrange for a visit by senior experienced technician. Then I received an enquiry call regarding my complaint. BUT it was not from Senior Technician, but from the SAME franchisee service center! They recognised me and again started giving explanation that the knocking sound is normal occurence!!
By now I was totally annoyed and told them that they should make a replacement and take away my unit for observation in their workshop. I insisted that only by this way, they will understand that the deep knocking sound is not a common operational sound. But they disagreed and when I asked to speak to the so called service head Aakash Wadkar; they said it was not possible and disconnected!
And to add insult to injury, on 26 July 2022, I have received an SMS from Croma Team saying that they have resolved the service request BOF230722FS01092!
I am disillusioned with BOTH SAMSUNG and CROMA. The machine is under warranty and within just THREE months after the purchase, I am still struggling for a replacement as promised by CROMA Store while purchasing the fridge...
I sincerely request for a replacement. My fridge may be taken away for observation and to make a case study for resolving this unusual 'Knocking' sound that keeps occurring intermittently and at irregular intervals.

Dear Sir / Madam,

1. I bought a mobile (Samsung Galaxy S20 Plus) from Croma Store, Kharghar, Navi Mumbai 410201 i.e. on 30/8/2020. The invoice copy enclosed as Annexure 1.

2. On 11th Aug 2022, I observed a green line on my mobile screen all the sudden, although there was no mishandling or damage caused to the phone.

3. Just to find out the reason and to look for a solution, I went on YouTube on the very same day, but what came to my surprise that it is a hardware issue and lot of the other users are also facing the similar concern i.e. nearly around 2 years of life of the phone since its launch. The Screenshots are attached as Annexure 2 in support that this is nothing beyond a manufacturing defect and lot of other S20+ users have been affected with the similar nature of defect.

4. Immediately on 12th Aug 2022, I gave my phone for repair to authorised service centre under GAN no. MUM120822WS00293 i.e. through Croma Store (Kharghar) where from I bought this phone in the year 2020 (Annexure -3)

5. Since I did not hear anything from them, I paid a visit to Croma Store (Kharghar) on 16th Aug 2022 and they told me that it requires screen replacement which has to be paid by me. Upon an argument and my submission that it is a manufacturing defect on account of Samsung which needs to be pushed for free replacement, concern executive Mr. Sagir spoke to someone @ Samsung and agreed to get this done for me free of cost. The Croma store executive also told me that this being a premium phone they were suppose to get my photo id earlier along with receipt of phone for repair on 12th Aug. Hence, he took my id on 16th Aug and cancelled my earlier complaint dated 12th Aug 2022 for the purpose of regeneration of another complaint bearing # MUM160822WS01216 dated 16th Aug 2022

6. Again I did not hear anything back from them, hence visited Croma Store again on 18th Aug 2022 and they said the my phone has been opened outside. Hence, they will not be able to give free screen replacement. I strongly told them that this is wrong / unethical to say that phone has been opened outside and I immediately called Croma Customer Care #[protected] to take up the matter further with complete background for intervention. It was requested by them to allow between 24 to 48 hours for a suitable resolution and to revert back to me. Unfortunately, 48 hours of timeline again gone into vain and I did not receive any call until 20th Aug 2022.

7. As a result, I again had to call Croma Customer Care #[protected] on 21st Aug 2022 and they were to get back by EOD.

In view of the given circumstances, request you to take a cognizance of the matter for letting me have my phone back post repair including screen change. It is unethical to give any baseless reason for no fault of customer like me who is a loyal customer of Samsung and have not touched the phone at all (forget about opening the phone outside)

Its been 24 months since i started using the mobile Samsung M31 it was working fine and suddenly stopped working and not turning on when checked with samsung service center, they are advising to change mother board and it would cost 7k. I bought the phone at 16500 withing 24 months its almost dead. i have heard almost everyone is facing same problem with m31 infact samsung customer care representative told me it’s manufacturing defect thats why everyone is complaining. In the service center also i have seen a lot of people with same issue in M31 and thats the evidence that its not an isolated issue and there is something wrong with motherboard of the phone.I Hope this reaches samsung owner and behalf of thousands of people who is having the same issue.

Order ID [protected]. I was supposed to receive few articles on 21/08/22. Now i have been informed that Samsung has no clue about deliveries as they don't have any information on availability of Product. This is shameful /cheating as before placing order you receive 10 calls a day and post placement of order there is 0 customer service.