Samsung India Complaints & Reviews

Hi (To whomesover it may concern)

Damaged samsung galaxy s7 edge - inappropriate customer service

This is to inform you that myself kaushik venkatachalam is a proud owner of your new flagship phone "samsung galaxy s7 edge" which you claim to be the fastest beast in the entire mobile phones available in this galaxy. I had purchased this phone on 1st may 2016, from reliance digital, first 7 days was an amazing experience but with a slight heating issues which is understood with the climate over here in india (Summer time), after the 7th day the things was getting worse with the heating issues, we again believed it and blamed the climate - which was a greatest mistake. It was the same till the 17th day of purchase. On the 20th day, i noticed something which was not tolerable, i found a purple patch in the screen.

I felt betrayed by the biggest manufacturer of the phone. I still did not loose hope, i believed that the service center would assist me. I went to the service center which is located at (The name and address of the service center). I spoke to the concerned person, who said that the phone's display is damaged and it will be replaced. I was shocked beyond my dreams and was thinking, how and why i believed the ad commercials and the hardware was true. I then asked if i could get a new replacement for the handset, the response of the service center was no but we would be repairing it and delivering it.


I have received the phone repaired but the reason for my mail is how can a phone be so damaged in a span of 23 days of purchase.

Then after the repair everything was ok till the 20th day, phone is again not working because the phone was not fixed properly by the service center.


As a proud owner of samsung galaxy s7 edge what would i be eligible for an unhappy customer service. Please free to call me or reply me at [protected]@yahoo.com

Model : samsung galaxy s7 edge
Imei number: 357327/07/068765/8
Product code: sm-g935fzkuins
Date of purchase: 1st may 2016

My self gaurav visited 5 times at service center ludhiana kiran mobiles .just 3 times job punched model SMG-360 display not fixed b engineer .when visited repeatedly Manager vijay told go to consumer court if ypu want solution .

i have recording video of manager he behave rudely and denied to submit handset for solution. i am now goind to file legal case with this video and also going to viral on social sites,

gaurav [protected]

Very bad customer service - samsung microwave (Model no. #mc35j8055ck/tl
I have seen some complaints of the customers unanswered on facebook but still taking a leap of faith and reiterating my complaint.
I have raise a complaint for intermittent sound from my microwave oven 3-4 months after i bought it from chroma ghatkopar. After several complaints and escalations, even to your #ceo's office, it took me months to get my microwave repaired.


#finally when your engineer came to deliver the microwave at my home, the glass between the walls of the door was detached.


#this called for another complaint and engineer visit.In this visit the door broke completely as the engineer didnt had proper tools to open it and this called for replacement of door.


#new door came in ~15 days. But engineer couldn't fit it as he didn't had the tools.


I was told to wait for one more week for the tool to arrive at the service centre.


It's been more than a month. The new door is lying in my house and no one is here to replace the door.


I called mr. #jigar patel owner of the service centre in #mira road. Some calls were #unanswered. I luckily i got one call answered bt mr. Jigar patel told me that he will call me back in 1 hr. Today is third day.


#the_wait_continues...


Its been 9 months i bought a samsung microwave and i am following up with you service team.


I never knew this is the price to buy a samsung product

Main apna mobile 07/08/2015 ko liye the 6 month m hai battery backup nahi de raha hai mobile hang kar raha slow chal raha hai
costomer care m mobile dete hai complain k sath wo sir[censored]pdate kr ke de d dete hai
aur bolne per kehte ab nahi hoga,
kuch month baad se fir wahi problem hota hai
so pls aap apna costumer service sahi kijye ya mobile banana band kijye


Thanks
Zahid

Sir, my name is j. Austen john. I purchased a ac (Samsung ar12kc3jamcn), but the day of installation its self i have a problem in cooling and over power consumption, i registered complaint four times and still the compliant is not solved. Then they sad the inner unit is compliant, so i asked for replacement, but no one is responding to my compliant sir. My purchase date is 07/04/2016. Hope you can help me

Dear Sir
I had purchased from bajaj electronics attapur outlet Samsung led model no. 40JU6470U for 79900 cash payment. srl. no.0A453PCG500124R and was working well.
The fault in the remote of the Smart TV has been encountered.
The experience of service is with Samsung is described bellow
The Samsung product complaint was given on 19/05/2016 received ref number [protected] at 17:16, follow-up call on 23/05/2016 and message received on 23/05/2016 the service engineer chandrakanth mob no [protected] has been assigned against reg no.[protected] no response received. I had been contacting Mr. Suresh[protected] no response and got the mob no [protected] when I ever I am calling the message used to be “I am busy call later” and on 19/05/2016 I was trying to contact Mr Suresh “continuous messages received at 10.20 am and 10.43 am “ I am in meeting” on 21 may at 16.19 “sorry, I am busy call back later” I had messaged customer is more important after that on 03 June, on June 04 the messages were like this only,
19/05/2016 msg recvd quote [protected] at 11.36
Service order [protected] at 17:38 OTP 301202
Service engg no [protected] so no [protected] at 17:50 when contacted him he is not for the area where I am residing.

21/05/2016 msg rcvd no[protected] at 16.30 OTP 589307
04/06/2016 msg recd at 18.48 serv eng name Purushottam mob no [protected] has been assigned ser ord no. [protected] he had visited on o4/06/2016 ascertained the remote is not working. Which took almost 15 days from Samsung to ascertain that the remote is not working, which is my complain

My complain has been resolved but i am intimating my experience so that any customer like me should not face this type of problem

how much mental truma i had for 21 days who will pay for my trumma

VISWESWAR RAO
MOB NO.[protected]

I purchased samsung A8 on 29th April, Submitted to Service center after 20 days i.e on 19th May 2016, with complaint that display is blank and they returned me same after 1 day by saying it has been serviced and now working properly, immediately after 10 min i have submitted again as display stop working, after that i waited for 20 days and they given me my mobile after changing display on 4th june 2016, but unfortunately after keeping my handset for 14 days they will not able to fix my screen properly, and moreover they made it worst as i cannot hear anything when i call anyone for first time, i have to disconnect call and dial again to hear anything,

i have been harrased by samsung service centre and Mr. pankaj who is at senior level has no concern, unfortunately you guys sold me defective piece and harrasing me after 20 days of purchase

my handset is still with service center and no step has been taken by them

On 7th June 2016 we noticed that the refrigator was not cooling, the referigator was bought on 6th June 2015.just one day over warranty.
The service guy came on 8th and told that gas needs to be refilled. Since then I have been making calls daily about the status as to when will the service engineer come to fill gas but have been getting false assurances.Today 12 June I was told a person was assigned to take care of my request (Dushyant).bit later in the day when I called him I was told that he is not having my request and the complaint will not be aatended today. I am rally for frustated with this kind of behavior. Don't know what to do.

A7-6 purchased on 8/5/16 from paragon telelinks pvt ltd, thane-w, viviana mall vide bill no. 00084 dtd.8/5/16. Sr no.[protected] has come with a charger.this charger when used, phone gets very hot but when the phone is vharged with other samsung charger it charges normally and fast.

This charger was sent to the service center at andheri west, near laxmi indl. Estate, instead of chkng the charger or responding regarding the relevant complaint they were of the opinion that they would open the phone and data would be lost while doing so.
This is beyond our understanding that ph is ok and charges well with othercharger than why is the necessity of opening the phone. Instead of checking and changing the charger they want to divert the attention to data loosing. So that we do not agree and matter of replacement does not arise.
i have taken this matter seriously and will pursue the same till a replacement of original charger is made now to me at my residence.
If this is not taken up seriously by you than i will report to your head office in korea and ensure that this replacement is done with a lot of inconvenience to the relevant service staff who has given such training to the service center staff.

I am pained to rivet your attention to the bad performance of our one split AC 1.5 ton installed at our home . As we had purchase 2 nos split AC with same rating & model (SAMSUNG) on dt.06.05.2016, where one AC is running satisfactory but another history of another machine after installation it was gone faulty several times &many times repaired by technician
I would like to draw your kind attention towards our lodge complaint before 40-45 days regarding faulty compressor, after replacement of 3 times compressor it is still not working and faulty. Your technician has also suggested to replace above unit because it is not repairable .
now we have been patiently waiting but no action has been taken towards rectification of above faulty AC.
it is indeed regretting that your company has turned a deaf ear to our several telephonic complaint / reminders.
i can hardly believe that a company likes yours which is reputed for its efficiency should be taking so much time in doing the needful.Now we are not interested to repair above unit. Kindly arrange to replace it, due to that we feel our great loss & heavy suffer. After your negligence we may have to approach consumer forum.
I have every hope that you will take a prompt action and oblige in this regard
thanking you.

complaint no: [protected]

I purchased my samsung galaxy a3 in june 2015 and got it serviced in july 2015 due to the device not starting. Now, a few days back the screen started flickering and i went to the same service center.
But they declined to service the same as the activation date now was showing different i. E.[protected] from that of the previous service which was showing as[protected].
Kindly help me regarding the same.
Also find attached service receipt.

I do have a refrigerator from Samsung. On Monday (Jun 6), I raised an urgent support request, as my refrigerator was not functioning. In spite of several follow-ups, no service engineer visited till the next afternoon to check the problem. However, during every call, they would promise that, someone would visit within a few hours. The service engineer mentioned that, the compressor needed to be replaced, and it would take 2 days to complete the job. When I call the customer care number, they ask me whether the service engineer already visited to diagonize the problem!! They give me the local service center number (in Bangalore) for me to follow up, which is not answered by anyone easily. The complaint# is [protected]. There seems to be no responsibilty on anyone from the, so called, customer care or service center to handle the customer problem.

I purchased a Samsung Refrigerator on 12 April, 2016. On 10th of May I was cleaning my Refrigerator for the first time. As soon as i tried to take off the glass shelf for cleaning it suddenly broke into multiple small pieces. I called the Samsung customer care for this issue but they are saying me that I have to pay for that broken shelf as it is a physical damage eventhough I m not reponsible for that. Even they claim that the shelf cannot...

I am ordered the samsung 20800 man power bank from www.bookmyoffer.com. After delivery i found that the product i received, is used and not in working condition still it filled charged. I requested that the shopping website give me refund of rs 598/- i receive the product dated on jun, 10 2016. The bookmyoffer online shopping is fake, fraud and cheater if they are ignore my complaint i will take an action like complaint or fir to police about from case...! I requested that, give me my cash refund another there is another way i know of refund..!

We have given our Refrigerator on 10th May 2016 to rectify the complaint of Compressor which was under warranty and now almost one month passed, till now I haven’t received back refrigerator after repair. (Service center receipt voucher is attached). After reaching the refrigerator at Service center on 10th May 2016, they promised us to return within one week after service. Upon follow up with service center, technicians from service center started keep on postponing by informing that repair work not yet completed and within one or two days refrigerator will be returned. This procrastination was lasted for 2 weeks. During this period, very bad experience we faced during the follow up of my wife, that one technician (Mr. Dharman) from Run Service Infocare Pvt. Ltd, Calicut Center, have used abusive language and I was compelled to call my father in-law from another city, as I am out of station.
After two weeks, Service center informed us that the Compressor cannot be repaired and they will compensate us Rs.1, 800/- (Rupees one thousand eight hundred) as the value of refrigerator after depreciation. Please see attached purchase invoice of refrigerator which had cost us Rs. 18, 658/- (Rupees eighteen thousand six hundred fifty eight). We informed service center that we cannot agree with meagre compensation value and we have escalated the issue to the Chennai main office of Run Service Company. Numerous calls have been made to service center to get the update and many meetings held with Calicut Branch Manager, Mr. Kalendran, but we always received negative response from them with each time they gave different reasons. Then we started dealing with Chennai main office and many conference calls were made between us, Calicut branch office and Chennai main office. Whenever, we make follow up with head office in Chennai, they close the previous compliant and change it to a new compliant, then we compelled them not to change the compliant number. Please note the two compliant numbers [protected] & [protected] and you can verify all the recorded conversation related to this issue.
Each time your unprofessional and unqualified technicians justify the delay with strange reasons. Sometimes they say, compressor has no problem but condenser tube was jammed with compressor oil. Incompetent service technician from Run Service Company could not find out the deficiency of a refrigerator for almost 3 weeks. We strongly felt that Samsung do not have a Qualified and professional Service Partner in Kerala. Finally, we told them that we will be pushed to go to Consumer Court to solve this problem.
My family experienced very bad response from your service partner and Samsung brand has made our family’s life miserable for the past one month due to mental agony suffered by my family. Samsung is a world famous brand and we owned all of our home appliances & electronics gadgets from Samsung brand. If your service partner continues to give this kind of service to all valued customers of Samsung in Kerala, then most o[censored]s will be eventually shifted to some other brand.
Therefore, I kindly request Samsung management to urgently intervene in this matter to solve this issue as soon as possible or replace our refrigerator with another working condition refrigerator. Now I am skeptical about the current condition of our refrigerator

Thank you very much for your patience and hope I will receive justice from Samsung Company.

Yours sincerely,

T. Nasim Das
Email: [protected]@gmail.com

Attachments: Purchase Invoice of Refrigerator
Service Center Receipt
Service Warranty Card.

I ordered a samsung power bank of 16800 mh from bookmyoffer.com
Order date - 03.06.2016
Order ref number:[protected] COD amount rs.598 for this (Cash on delivery)

But the bookmyoffer.com (Saturday sunday media internet pvt ltd) sent to me a fake product which is not made by samsung and not in working condition, and their customer care no. Is also not in working condition

Sir i have purchgeing samsung ac than agent tall me all infomation for ac and agent comit a free of installation charges than after that m purchages for ac than agent denai of its comment . he talk close policy for free installation chages and agent was missbehaviour and after some time m call to manager than manger no help and no respons and he is saying what can i do . sir plz resovl my problm

Hello sir mam, i m rajesh from sirsa haryana, pehle to mujhe ye janna hai ki agr kisi ka handset repair ke liye jata hai to uska no. pahle se job sheet m hai wo dubara kyo nahi dalta mera pahle ke no. hai [protected], aaj maine set jama karwaya to mera naya no. manga gya, majburen mujhe ek aisa no. dena pada jo ki band hai.or set jama hone ke baad mujhe use karne ke liye koi set nahi diya gya jo ki rule hai.tisra yahan ke jitne bhi emloyee hai sab ke sab nikkmme hai, kisi ko itna bhi nahi peta ki set 4g hai ya 3g, or hamesha har customer ko galat gide karte hai, 5.30 mint pe meri entry hui thi or 6.34 mint pe meri call dalli, jiska jobsheet ka no, hai [protected]. name rajesh kumar mobile no. [protected] jo ki band hai mera no. [protected] hai jo ki kal ph milne ke baad on hoga. care ke ander one hour mujhe khada hona pada or care ka ek bhi ac nahi chal raha tha. or yahan ka staff hamesha customer ki hi galti nikalta hai. sirf software karwana tha mujhe jiske liye mujhe one hour wait karna pada or kal fir mujhe care ka chakker lagana padega.care main pine ke liye thanda pani tak nahi tha, sir pls kuch kijiye,

Rajesh Kumar
[protected].

Sir,


Myself vijin mathew varghese writing behalf of my wife who was actually affected with the mobile we bought from the samsung showroom 1.5 years back model number a3 which is of cost rs 20k.


We bought this mobile because of the brand name and expecting the same quality from the brand. But we experienced a very bad experience with the product last day. Just escaped from the horrible situation of the mobile getting blasted.


Last day my wife was talking on the mobile and suddenly she experienced the mobile getting enlarged on the middle of the panel that too to the front screen and she suddenly switched off the mobile. When we saw the mobile it was just going to blast from the from screen. It is now in the curved, enlarged position.


When we shown this to the samsung showroom and raised the complaint to the samsung customer care they are asking us for the repair and pay for the service as it cross 1 year. My biggest concern is the statement given by the showroom people that all the samsung inbuilt battery models have same issue even there showroom exhibition piece have the same issue multiple time and replace.


The reason they are telling is the over charging. Here i want to raise the concern that the samsung brand is not capable of handling the 100% charge disconnect case and also even they are producing and selling the products to the customer which is having the basic issue of getting blasted if over charging or any issue with battery. This will cause the damage to customers ears, hands, eyes or even life. Think if it was in my kids hand where he don't know what was happening and end up in blasting. I cant even think of that situation.


And the branded companies are so easily taking this technically faulted products to indian market and customer with out any care. I have not handed over this to any service centers or any other people as i would like to put this forward to indian judiciary and ban the samsung models which are not capable to handle the technical challenges and wrong products.


Please need your help in solving this case upto end. I have the receipts, complaint numbers, conversations, images and the actual proof in my hand, we have never used this mobile while charging or not done the charging overnight or not put in water which every people usualy ask. Hence i am not handing over to service centers until this is forwarded to the court.

Service order [protected] & [protected]
In response to first service order, official came and inspected the fridge . He informrd that compressor has to be changed. Then an official called me quoting ₹7, 500/- as the cost. I enquired as to the cost of new fridge. His respinse was not impressive.
Then i came to know that the complaint is treated as closed. I had to again lodge a complaint.
In response to second servive order, official visited and thereafter silence is the answer.
Even more than a month after lodging complaint, fridge is not repaired. I am sorry to say that this is not the type of service we expect from Samsung.