Samsung India Complaints & Reviews

I purchased Samsung J7 mobile handset one month back and found ringtone in low volume. It's Dual Sim handset but call received on SIM-2, I never gets ringer and all call records as miss calls on SIM-2. I requested company get a solution for this issue. They ask me to visit any Gallery but the person handling complaint informed me this model has manufacturing defect and he don't have solution for that....

I had bought a mobile phone (Galaxy s7 edge) and a samsung original clearview cover. The cover caused scratches to the screen and this issue was subsequently accepted by the service center.
I raised a complaint to get a refund for the cover. After 2 months of following up (The company has no interest in customer satisfaction and does not call back unless you pester them), they come up with the most audacious and unbelievable response....

I had a problem with my airconditioner 2 months back.i lodged a complaint and it took 5 days of hot summer days to replace me with a compressor which was covered under warranty (only god and the service centre knows if they really replaced it with a new one or replaced it at all ). again 2 months later i have a faulty compressor...thanks to samsung..i am enjoying the hottest summers to the full.i again lodge a complaint with the same service...

Yesterday i have mark the mail for your team but my problem is same, there is no response from your side. I think this is not a good experience with samsung team.

Today i have received the call from your call centre and they will arrange the technician for visit but still there is no one can attend the call.

I spend a money for best home appliances as per company commitment but it's a pathetic experience.br...

I being a consumer of samsung refrigerator want to register a complaint regrading a fault in a refrigerator and the services provided by samsung service centre

model no-RS21HNTPN
invoice no-S11/527
Date of purchase-30/05/2011

complaint matter

I had bought samsung refrigerator as mentioned above. In the month of january 2016 it stopped working and cooling of the refrigerator was blocked....

Sub; Customer complaint No [protected] dtd 4/4/2016 .
• Unit Purchased vide Bill No 24958 dtd 1/2/2010 from M/s Mahajan Electronics, 89, Raja Garden, Ring Road, New Delhi-110015,
• The complaint was handled by Samsung Authorized Service Centre M/s F1 Solutions in Gurgaon .who declared the unit as unserviceable as one of its capillary embedded in the body had blocked .
• On 11/4/2016, while seeing Samsung site, I...

My 3 years old child unexpectedly wiped my Samsung 32 inch LCD TV by wet cloth and display was not working. Then I complained customer care to the toll free number [protected] and registered. Local Madurai service person contacted me over phone on next day and inquired about the issue. I explained as above. He immediately said that your display has damaged due to water and you have to replace. I said, " sir, please come to my house and see...

With reference to excessive cooling there was Iceing formation in my double door fridge. This was compliant in customer care and after repaires I found that said fridge is not cooling like earlier. Earlier it was dam chill within an hour now it is taking almost 12 hrs to get that performance. Similar experince I has with same agency during repairs of my Air conditioner and he did not returned my old compressor when it was replaced by a new...

We have purchased a refrigerator model rt42k5068gl having serial no.0dck4dah300071a from city electronics (Samsung plaza) 85, navyug market, near pnb, ghaziabad up 201001, mobile [protected] on dated 17.04.2016. The refrigerator was installed after 3-4 days. After installation it was felt that the refrigerator section (I. E. Bottom portion) of the refrigerator is not working properly. Its cooling was less and the vegetables were getting spoiled...

Dear Sir,

My Reference number is [protected].
I am really very irritated that its been such a long time almost a month that my phone is with Samsung in and out.
I am without phone for a month now.
Every time they take my phone by saying please give us a last chance but unfortunately their last chance is never the last.
This is not the kind of service that we expect from such a big brand.
They...

I had purchased fully automatic washing mac from Vijay sales opera house Mumbai on 1/09/2014.now i have facing problem that washing mach. not starting so i called to my electrician who regularly come to my home for any small works as i thought that some problem in electric plug, but he told me that there is problem in some circuit so it will be not get repaired by me...after that i called to call centre and they have booked my complain my...

Sir,
On[protected] i purchased a newly launched samsung refrigerator (Model no. Rr 23 k 274 zuz) from kbm electronics, laxmi nagar, delhi-92.

Next day i kept water bottles in the water bottle-shelf, which is provided in the inner portion of the fridge-door. After some time, when i opened the fridge, two water bottles fell down and injured my toes. After that when my wife also opened that door her toe was also injured...

Dear sir,

I have purchased a mobile (Samsung guru fm plus) mobile on 30/04/2016 from national mobile shop which is located in kalpakkam - 603102.

Sir, what i observed after 1 week mobiles "call end" button not working properly. So i immediately consulted the shop owner and they told can't be replaced or repaired here and you should go to the showroom. But what the problem is service center is located from my...

Issue regarding fridge...calling customer care since 20 th may 2016...engineer visit done on 19 may 2016 since then...my fridge is not working... after callin several times customer care...after assurances or fake assurances there is still no engineer visit...
.moreover...the best part is they closed the complaint themselves...pathetic...

..today 25th night...issue not yet resolved... samsung is not interested in having...

I have registered a complaint for my refrigerator complaint id is [protected].

3 times i had conversation with customer care executive and regarding the issue.

During 1st conversation with executive - customer care executive assigned a engineer. Engineer name is mr sunil. He visited my house to repair refrigerator but didn't repair it and said there is gas blocking issue, he will come tomorrow and fix the issue....

I have purchased a7 in aug'15
With in 1 month phone mother board replaced than again key button replaced.
Now today phone hanged during call and not started again.
Same shown to okhla service station and they are saying that again mother board need to replace in the phone. No stand by phone is available.

Last time assurance given by your gurgaon service engineer that phone will not create problem if so...

I compliant about mobile display repairing of my samsung galaxy a7 no any responce against my compliant
from 2 may2016 my mobile handset is not working mobile is in warranty period

compliant no [protected] and [protected]
our service center tells that it require more time not tell about exact time if you not solve this problem give me my mobile price...

I have done a big mistake by purchasing samsung handset.. I have visisted to swrvice centre for more than 10 time and every parts have been replaced in my handset. Evern motherboard have been reppaced two time but didn't receive any solution.. every time I promised by the samsung that I won't get any prob in future.. but nw I m totally frustrated from samsung handset. . I wamt the refund of my handset.. nd really bad experiences of samsung.....

I have purchased a new Samsung air conditioner on 19th may 2016 which after installation did not work. I had raised a complaint on that very day to repair or replace the same. I got a response that because we Sunday in between I van only get help on Monday for which I was pretty ok. On Monday they say that slots are full and engineer cannot visit before Tuesday i.e. 24th may 2016. No engineer turned up in spite of multiple phone calls and...

Dear Samsung,
I purchased my phone @ samsung singapore.
It was working fine. I an accident my phone fell in Liquid(A Jug of Soft Drink)
I have Given it in Samsung Service Center @ Bangalore BTM for the Repair.
They called me and said that the Part has to be replaced. Since it is the Liquid Traces. The warranty is not covered. So I paid INR 15600 to repair my phone. For which I have a Bill and repaired parts.br...