Samsung India Complaints & Reviews

Dear Sir
I had purchased from bajaj electronics attapur outlet Samsung led model no. 40JU6470U for 79900 cash payment. srl. no.0A453PCG500124R and was working well.
The fault in the remote of the Smart TV has been encountered.
The experience of service is with Samsung is described bellow
The Samsung product complaint was given on 19/05/2016 received ref number [protected] at 17:16, follow-up call on 23/05/2016 and message received on 23/05/2016 the service engineer chandrakanth mob no [protected] has been assigned against reg no.[protected] no response received. I had been contacting Mr. Suresh[protected] no response and got the mob no [protected] when I ever I am calling the message used to be “I am busy call later” and on 19/05/2016 I was trying to contact Mr Suresh “continuous messages received at 10.20 am and 10.43 am “ I am in meeting” on 21 may at 16.19 “sorry, I am busy call back later” I had messaged customer is more important after that on 03 June, on June 04 the messages were like this only,
19/05/2016 msg recvd quote [protected] at 11.36
Service order [protected] at 17:38 OTP 301202
Service engg no [protected] so no [protected] at 17:50 when contacted him he is not for the area where I am residing.

21/05/2016 msg rcvd no[protected] at 16.30 OTP 589307
04/06/2016 msg recd at 18.48 serv eng name Purushottam mob no [protected] has been assigned ser ord no. [protected] he had visited on o4/06/2016 ascertained the remote is not working. Which took almost 15 days from Samsung to ascertain that the remote is not working, which is my complain

My complain has been resolved but i am intimating my experience so that any customer like me should not face this type of problem

how much mental truma i had for 21 days who will pay for my trumma

VISWESWAR RAO
MOB NO.[protected]

I purchased samsung A8 on 29th April, Submitted to Service center after 20 days i.e on 19th May 2016, with complaint that display is blank and they returned me same after 1 day by saying it has been serviced and now working properly, immediately after 10 min i have submitted again as display stop working, after that i waited for 20 days and they given me my mobile after changing display on 4th june 2016, but unfortunately after keeping my handset for 14 days they will not able to fix my screen properly, and moreover they made it worst as i cannot hear anything when i call anyone for first time, i have to disconnect call and dial again to hear anything,

i have been harrased by samsung service centre and Mr. pankaj who is at senior level has no concern, unfortunately you guys sold me defective piece and harrasing me after 20 days of purchase

my handset is still with service center and no step has been taken by them

On 7th June 2016 we noticed that the refrigator was not cooling, the referigator was bought on 6th June 2015.just one day over warranty.
The service guy came on 8th and told that gas needs to be refilled. Since then I have been making calls daily about the status as to when will the service engineer come to fill gas but have been getting false assurances.Today 12 June I was told a person was assigned to take care of my request (Dushyant).bit later in the day when I called him I was told that he is not having my request and the complaint will not be aatended today. I am rally for frustated with this kind of behavior. Don't know what to do.

A7-6 purchased on 8/5/16 from paragon telelinks pvt ltd, thane-w, viviana mall vide bill no. 00084 dtd.8/5/16. Sr no.[protected] has come with a charger.this charger when used, phone gets very hot but when the phone is vharged with other samsung charger it charges normally and fast.

This charger was sent to the service center at andheri west, near laxmi indl. Estate, instead of chkng the charger or responding regarding the relevant complaint they were of the opinion that they would open the phone and data would be lost while doing so.
This is beyond our understanding that ph is ok and charges well with othercharger than why is the necessity of opening the phone. Instead of checking and changing the charger they want to divert the attention to data loosing. So that we do not agree and matter of replacement does not arise.
i have taken this matter seriously and will pursue the same till a replacement of original charger is made now to me at my residence.
If this is not taken up seriously by you than i will report to your head office in korea and ensure that this replacement is done with a lot of inconvenience to the relevant service staff who has given such training to the service center staff.

I am pained to rivet your attention to the bad performance of our one split AC 1.5 ton installed at our home . As we had purchase 2 nos split AC with same rating & model (SAMSUNG) on dt.06.05.2016, where one AC is running satisfactory but another history of another machine after installation it was gone faulty several times &many times repaired by technician
I would like to draw your kind attention towards our lodge complaint before 40-45 days regarding faulty compressor, after replacement of 3 times compressor it is still not working and faulty. Your technician has also suggested to replace above unit because it is not repairable .
now we have been patiently waiting but no action has been taken towards rectification of above faulty AC.
it is indeed regretting that your company has turned a deaf ear to our several telephonic complaint / reminders.
i can hardly believe that a company likes yours which is reputed for its efficiency should be taking so much time in doing the needful.Now we are not interested to repair above unit. Kindly arrange to replace it, due to that we feel our great loss & heavy suffer. After your negligence we may have to approach consumer forum.
I have every hope that you will take a prompt action and oblige in this regard
thanking you.

complaint no: [protected]

I purchased my samsung galaxy a3 in june 2015 and got it serviced in july 2015 due to the device not starting. Now, a few days back the screen started flickering and i went to the same service center.
But they declined to service the same as the activation date now was showing different i. E.[protected] from that of the previous service which was showing as[protected].
Kindly help me regarding the same.
Also find attached service receipt.

I do have a refrigerator from Samsung. On Monday (Jun 6), I raised an urgent support request, as my refrigerator was not functioning. In spite of several follow-ups, no service engineer visited till the next afternoon to check the problem. However, during every call, they would promise that, someone would visit within a few hours. The service engineer mentioned that, the compressor needed to be replaced, and it would take 2 days to complete the job. When I call the customer care number, they ask me whether the service engineer already visited to diagonize the problem!! They give me the local service center number (in Bangalore) for me to follow up, which is not answered by anyone easily. The complaint# is [protected]. There seems to be no responsibilty on anyone from the, so called, customer care or service center to handle the customer problem.

I purchased a Samsung Refrigerator on 12 April, 2016. On 10th of May I was cleaning my Refrigerator for the first time. As soon as i tried to take off the glass shelf for cleaning it suddenly broke into multiple small pieces. I called the Samsung customer care for this issue but they are saying me that I have to pay for that broken shelf as it is a physical damage eventhough I m not reponsible for that. Even they claim that the shelf cannot...

I am ordered the samsung 20800 man power bank from www.bookmyoffer.com. After delivery i found that the product i received, is used and not in working condition still it filled charged. I requested that the shopping website give me refund of rs 598/- i receive the product dated on jun, 10 2016. The bookmyoffer online shopping is fake, fraud and cheater if they are ignore my complaint i will take an action like complaint or fir to police about from case...! I requested that, give me my cash refund another there is another way i know of refund..!

We have given our Refrigerator on 10th May 2016 to rectify the complaint of Compressor which was under warranty and now almost one month passed, till now I haven’t received back refrigerator after repair. (Service center receipt voucher is attached). After reaching the refrigerator at Service center on 10th May 2016, they promised us to return within one week after service. Upon follow up with service center, technicians from service center started keep on postponing by informing that repair work not yet completed and within one or two days refrigerator will be returned. This procrastination was lasted for 2 weeks. During this period, very bad experience we faced during the follow up of my wife, that one technician (Mr. Dharman) from Run Service Infocare Pvt. Ltd, Calicut Center, have used abusive language and I was compelled to call my father in-law from another city, as I am out of station.
After two weeks, Service center informed us that the Compressor cannot be repaired and they will compensate us Rs.1, 800/- (Rupees one thousand eight hundred) as the value of refrigerator after depreciation. Please see attached purchase invoice of refrigerator which had cost us Rs. 18, 658/- (Rupees eighteen thousand six hundred fifty eight). We informed service center that we cannot agree with meagre compensation value and we have escalated the issue to the Chennai main office of Run Service Company. Numerous calls have been made to service center to get the update and many meetings held with Calicut Branch Manager, Mr. Kalendran, but we always received negative response from them with each time they gave different reasons. Then we started dealing with Chennai main office and many conference calls were made between us, Calicut branch office and Chennai main office. Whenever, we make follow up with head office in Chennai, they close the previous compliant and change it to a new compliant, then we compelled them not to change the compliant number. Please note the two compliant numbers [protected] & [protected] and you can verify all the recorded conversation related to this issue.
Each time your unprofessional and unqualified technicians justify the delay with strange reasons. Sometimes they say, compressor has no problem but condenser tube was jammed with compressor oil. Incompetent service technician from Run Service Company could not find out the deficiency of a refrigerator for almost 3 weeks. We strongly felt that Samsung do not have a Qualified and professional Service Partner in Kerala. Finally, we told them that we will be pushed to go to Consumer Court to solve this problem.
My family experienced very bad response from your service partner and Samsung brand has made our family’s life miserable for the past one month due to mental agony suffered by my family. Samsung is a world famous brand and we owned all of our home appliances & electronics gadgets from Samsung brand. If your service partner continues to give this kind of service to all valued customers of Samsung in Kerala, then most o[censored]s will be eventually shifted to some other brand.
Therefore, I kindly request Samsung management to urgently intervene in this matter to solve this issue as soon as possible or replace our refrigerator with another working condition refrigerator. Now I am skeptical about the current condition of our refrigerator

Thank you very much for your patience and hope I will receive justice from Samsung Company.

Yours sincerely,

T. Nasim Das
Email: [protected]@gmail.com

Attachments: Purchase Invoice of Refrigerator
Service Center Receipt
Service Warranty Card.

I ordered a samsung power bank of 16800 mh from bookmyoffer.com
Order date - 03.06.2016
Order ref number:[protected] COD amount rs.598 for this (Cash on delivery)

But the bookmyoffer.com (Saturday sunday media internet pvt ltd) sent to me a fake product which is not made by samsung and not in working condition, and their customer care no. Is also not in working condition

Sir i have purchgeing samsung ac than agent tall me all infomation for ac and agent comit a free of installation charges than after that m purchages for ac than agent denai of its comment . he talk close policy for free installation chages and agent was missbehaviour and after some time m call to manager than manger no help and no respons and he is saying what can i do . sir plz resovl my problm

Hello sir mam, i m rajesh from sirsa haryana, pehle to mujhe ye janna hai ki agr kisi ka handset repair ke liye jata hai to uska no. pahle se job sheet m hai wo dubara kyo nahi dalta mera pahle ke no. hai [protected], aaj maine set jama karwaya to mera naya no. manga gya, majburen mujhe ek aisa no. dena pada jo ki band hai.or set jama hone ke baad mujhe use karne ke liye koi set nahi diya gya jo ki rule hai.tisra yahan ke jitne bhi emloyee hai sab ke sab nikkmme hai, kisi ko itna bhi nahi peta ki set 4g hai ya 3g, or hamesha har customer ko galat gide karte hai, 5.30 mint pe meri entry hui thi or 6.34 mint pe meri call dalli, jiska jobsheet ka no, hai [protected]. name rajesh kumar mobile no. [protected] jo ki band hai mera no. [protected] hai jo ki kal ph milne ke baad on hoga. care ke ander one hour mujhe khada hona pada or care ka ek bhi ac nahi chal raha tha. or yahan ka staff hamesha customer ki hi galti nikalta hai. sirf software karwana tha mujhe jiske liye mujhe one hour wait karna pada or kal fir mujhe care ka chakker lagana padega.care main pine ke liye thanda pani tak nahi tha, sir pls kuch kijiye,

Rajesh Kumar
[protected].

Sir,


Myself vijin mathew varghese writing behalf of my wife who was actually affected with the mobile we bought from the samsung showroom 1.5 years back model number a3 which is of cost rs 20k.


We bought this mobile because of the brand name and expecting the same quality from the brand. But we experienced a very bad experience with the product last day. Just escaped from the horrible situation of the mobile getting blasted.


Last day my wife was talking on the mobile and suddenly she experienced the mobile getting enlarged on the middle of the panel that too to the front screen and she suddenly switched off the mobile. When we saw the mobile it was just going to blast from the from screen. It is now in the curved, enlarged position.


When we shown this to the samsung showroom and raised the complaint to the samsung customer care they are asking us for the repair and pay for the service as it cross 1 year. My biggest concern is the statement given by the showroom people that all the samsung inbuilt battery models have same issue even there showroom exhibition piece have the same issue multiple time and replace.


The reason they are telling is the over charging. Here i want to raise the concern that the samsung brand is not capable of handling the 100% charge disconnect case and also even they are producing and selling the products to the customer which is having the basic issue of getting blasted if over charging or any issue with battery. This will cause the damage to customers ears, hands, eyes or even life. Think if it was in my kids hand where he don't know what was happening and end up in blasting. I cant even think of that situation.


And the branded companies are so easily taking this technically faulted products to indian market and customer with out any care. I have not handed over this to any service centers or any other people as i would like to put this forward to indian judiciary and ban the samsung models which are not capable to handle the technical challenges and wrong products.


Please need your help in solving this case upto end. I have the receipts, complaint numbers, conversations, images and the actual proof in my hand, we have never used this mobile while charging or not done the charging overnight or not put in water which every people usualy ask. Hence i am not handing over to service centers until this is forwarded to the court.

Service order [protected] & [protected]
In response to first service order, official came and inspected the fridge . He informrd that compressor has to be changed. Then an official called me quoting ₹7, 500/- as the cost. I enquired as to the cost of new fridge. His respinse was not impressive.
Then i came to know that the complaint is treated as closed. I had to again lodge a complaint.
In response to second servive order, official visited and thereafter silence is the answer.
Even more than a month after lodging complaint, fridge is not repaired. I am sorry to say that this is not the type of service we expect from Samsung.

Dear sir,
We have bought samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b) on 02-02-14 of price rs.56, 900 (Fifty six thousand nine hundred rupees only) that to through finace emi. Suddenly while watching tv on 27-05-16, automatically screen gone to black and only sound is audible. We have registered online complaint vide request no:[protected]. Samsung executive came to our place, checked and confirmed that entire screen need to replace which will cost approx rs.26, 000/- which is ridiculous.Investing huge amount money on product which will not last atleast 2 years is absoulutely mistake from manufacturers. We have other brand tv's which is running years and years.
This is completely samsung manufacture defect and need to replace with free of cost and we cannot bear loss for it.
We understand that warranty is one year for some reasons. We never guess/dream/imagine brand new tv main screen will damage in two years which is the main part of tv.

We request you to look into this matter and please do the needful.
Please resolve the issue immediately. I have bought it from my hard earned money.

Samsung has to give back my tv in working condition with free of cost as it is manufacturers defect.

— we got the following reply from samsung care center which im not acceptable for it.

""""""""""""
Arivukkarasu v
Jun 4 (5 days ago) to [protected]@gmail.com

Dear mr. Raju,
Greetings!
This is in regards to the complaint of your samsung led tv (Ua40f5100arlxl), bearing serial (Mqwm3pbdc00745b).
It is our best endeavor to provide you with impeccable product experience at samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, samsung products stand out as best in terms of quality and service of the products.
Having said that, we always believe that our customers are the best judge and may help with improving our products. Therefore, we take every feedback with an assurance of improvement with every passing day.
The feedback shared by you regarding the product quality is appreciated. After an extensive research by our certified technical support engineer, we found that the product has developed a fault during its normal usage.
We understand that you expect a costless or discounted service for the product. We would like to inform you that the date of purchase of your product was (12.05.2014) and as such, the same product is out of warranty now. The unit needs to be repaired to rectify the defect reported by you.
Keeping customer satisfaction in mind, we are offering a very cost effective repair for your product. The total repair cost for your product is rs. (26, 356/-).
Thus, to conclude, we would not be able to cater to your request for free of cost repair.
Please confirm your decision so within 7 working days so that the necessary repair work can be carried out in your product
Nevertheless, we would like to take this opportunity to thank you for your feedback and to give us any other opportunity to serve you. Please confirm your decision so that the necessary repair work can be carried out in your product.

Best regards,
Arivukkarasu. V
Senior executive - customer experience
Samsung india electronics pvt. Ltd.""""""""""""

We have been patiently waiting but no action to be rectify, now i would like to draw your attention towards our complaint that we are having a problem with ac conditioner for last 1 month. We have complaint so many times on tollfree no. People are coming but not able to resolve the problem. Sometime the said ac having compressor problem after some time they said ac having gas leakage problem, again after some days they said ac having oil problem. The exactly problem they are not able to find. Because of that we all are surviving a lot.

Now, we would like to inform you that now if the problem are not rectified, we may have to approach consumer forum. Our complaint no.-[protected], ref id no.-[protected]. Please do the needful.

Dear sir/mam,

I have used lots of samsung phone in my life. Even i am only user of samsung but its first time experience in my life. I bought this phone in 15 august 2015 its under warranty phone i have visited twice - time at samsung service at problem not resolve.

I don't know what can i do this phone some time i fell i will through phone but i think you guy can do something for your regular customer.

Regards
Ravi chauhan
[protected]
[protected]@yahoo.com

Dear Sir

In continuation to the previous complaint dated 05/06/2016 at 10.26 PM regarding my update [ID No.1302537].

I would like to inform you that after visiting the Samsung authorized customer service center as prescribed by you, Samsung Service Center in Ghaziabad in the name of Garg Trading Co. at Loha Mandi, Ghazibad has refused to change my Samsung Power Bank 1600 MAH stating it to be not orignal.

I have purchased it online from online website Book My Offer with the Brand name of Samsung and proper order no.[protected] stated on it. How would a customer get to know about the original/ duplicate products being traded online. Company like Samsung is not expected to sell duplicate products online.

You are therefore requested to kindly change my power bank as it is causing lot of inconvenience. Early response on your part shall be highly appreciated.

Regards
Prem Kumar
M-[protected]

The company backtracked its words on wavering Service Charges and Handling charges when i wanted to have a small attachment of a washing machine replaced. as it is only a small lint collector and has got clogged due to excess salt content in my water supply. they wanted me to pay visiting charges of 250/- while the machine is functioning properly i did not want any visit. the part can be replaced by any housewife and no technicalities are involved. Secondly they want me to pay handling charges 225/- while the part cost itself is 110/-, my point is that while you offer services all over India and yet on this small replacement you tell me that we have to create separate demand for every item which will be forwarded to Chennai and it will reach us in 15 days, how do you expect this to be true for such a big company. they dont keep ANY Spare par in their SERVICE CENTERS how do you expect service then ?
Thirdly after 10 complaints (they change your complaint number every time)
they agree to waiver your charges but once you go there (to the service center) they refuse to give you the deal, and are abusive if you insist. on return to complaint cell they cut off your line, keep you on hold for as long as 15 minutes and then disconnect/slam down the phone on you.