Samsung India Complaints & Reviews

I had bought samsung a5 in november, 2015. Which suddenly started heating very hard in last week. Then, it also started some screen malfunctioning. Since my mobile was under warranty, i went to the authorised service centre of samsung, near jb nagar in andheri (East), mumbai [complete address - 1/58-59, dhiraj pen compound, andheri kurla road, j. B nagar, next to dynasty andheri east, j. B nagar metro station, mumbai, maharashtra 400059]. After amost half an hour wait, my number came and the samsung representative started disclaiming their warranties liabilities by saying screen malfunction can be due to my screen protection glass (Without due verification) and then he removed the screen protection glass. But still screen malfunction continued. Then he said mobile has some marks so there can be some physical damage, there can be water damage too etc. I know that there were some water went inside sometime in february, 2016 but that was not an issue now (Since the mobile was working all fine after that water went inside that time). He asked me to sign on some company's documents without which he would not accept the mobile phone for examining the problems. I signed and then after i had to wait for another 1 hour there, he came and said that there are water damage and therefore, the mobile will not be covered within warranty. I asked him but the issue for which i have complaints have nothing to do with water damage which happened some 4 months back. He said that it will be examined and then they will see if the problem is due to water damage and then some quote for what extra cost would be given? I knew the problem of heating is because of this hot weather and unquestionable defect in the mobile. Also the screen malfunction required simple repairs at their end. It has nothing to do with water which went in 4 months back. So i allowed them to examine and deposited my mobile with them. After two days, the samsung representative called me and gave me an unreasonably exorbitant cost to repair my new phone which was bought just 6 months back and despite of the fact that problems was not relating to water damage. Still they said that its not covered in warranty. I denied to make such repairs involving extra cost since my phone was otherwise running fine and had no problems except that heating and screen malfunction which can be easily repaired by simple repairs, format and reboot (Which would be within the warranty). They asked me to collect the mobile phone from their service center, since the same is ready to be returned without any extra service. I went to service center and asked for my phone by submitting the acknowledgement receipt which was given to me while submitting it. I asked for my copy, which they denied. So, as a prudent man, i went out and xeroxed for my records. After my waiting there for 10 minutes in the waiting room and more than 45 minutes at representatives desk, i was handed over with the mobile which had battery down. I was so suprised and shocked that after i went to representative desk, he took out my mobile, asked me what i want to do? I said return, because in my view the problems should have been covered within warranty and their claim of water damage had no connection with the problem that i was complaining in the mobile. Then he too my mobile to another lab-room and was doing something which took him more than 45 minutes to come back and handover my mobile. Since they had not charged the mobile battery, i was not able to check my mobile. I simply too the mobile and returned back home.
To my utter surprise and shock, when i restarted the mobile, i started facing several other problems such as some of my keys (Of 'end' command, 'connect' command etc) are absolutely not working, i am not getting any airtel network of my sim card at my home (So can't send or receive any calls), my problems of heating remained as it is.In short, they made my mobile completely useless so that i have no choice but to simply throw this mobile and buy a new one. The mobile suddenly started giving problems which it never had. It means, it is possible that some of the original parts of my mobile could have been changed or replaced with the defective or duplicate.In view of that my complaint is - (A) the problems i was suffering in my mobile (Heating) was within the warranties and should have been properly repaired; it has no connection with the water damage which happened 4 months back; (B) the service center has, instead of repairing my mobile, further spoiled, destroyed and made it a completely defective piece to ensure its non-use for the customer; (C) service center has actually cheated by further deteriorating my mobile and acted in a manner adversely affecting the customer and its mobile.

I bought Samsung 32 inch led TV model no 32EH4003 on 24 Feb 2015 of Rs.23500,
on 24 May 2016 The TV has suddenly stop working it shows the dark display, after 1 day wait I call customer care to inform the issue (complaint no [protected]), after taking 1 day time the engineer came at my home and told me that TV Is out of warranty, picture panel need to be change And it will cost us Rs.18750. I refused to pay the amount. I asked to Samsung complaint unit that I am facing the issue just after warranty period and if Samsung don’t take my complaint seriously ill go for media. The quality of your led tv is very poor worse than local china made material. It is not good that when Samsung holding the brand name and people blindly trusts on your name but I feel it’s totally cheating with customer. The part like picture panel its minimum normal life is 6-7 year and if the same part damaged in 14 month then something went wrong As customer I have rights to ask Samsung about quality of the product and Samsung have to solve my problem.
I request to Samsung please replace my TV on immediate basis.

Dear Sirs

We have recently(with in span of 4 months) purchased three mobile phone form Croma Kandivali(w), Mumbai.

Off three Mobile we purchased two were found to be not working properly.
The Croma people have replaced one and they are noe refusing to replace
our new phone (purchased 9 days ago) and sking us to repair the same.
The cost of the phone including insurance is Rs. 60, 000/-.

If this is the case with Samsung/Croma( 2 out three phones are not working properly (the cost of each phone was Rs. 57000/-, Rs 46000/- and Rs. 60, 000/-). and we have move around your service center to get it REPAIR instead REPLACEMENT. Why should we buy you high-end mobile ?

if this phone is not replaced, we will br forced to take appropriate legal action on Quality and after sales service.

regards

Raksha v Doshi
Advocate -HighCourt
Kandivali
[protected]

Hi,

This is to inform you that i had purchase i new samsung refrigerator in last months and after one months my refrigerator is not getting start and i was logged the complained for same but still engineer is not visited and we are trying to contact with engineer but unable to contact as par your given engineer mobile,

I am request you to please help me and send engineer below mentioned address.

Vill-natha chapra, po-pojhi parsa saran bihar.

I have given A7 MOBIL phone in your service centre on 03/05/2016 -service center name.Omkar electronics, navi mumbai.bill no.[protected]. i am not getting any response from service center as well as your call center. after 35 days i am still waiting for mobile .

first 20 days service center telling me that mobile not parts not available, then i have submit exchange form for mobile. i have received call from your site 8 days before about excange request accepted .but till date i have not receicved mobile. also i have checked with service center they telling me that they have not received any mail or mobile of exchange.

Last one month i am facing bad experience from Samsung that i am not expected.

Again i am requesting please look in to the matter on urgent basis.

My name is Ravi kumar and i have purchased a slimmest phone of samsung which is my wish to purchase this phone. i purchased this phone on 17/12/2015 and on the next day the display of this phone stops working properly. On next day i went to the service center where they said that this damage comes in physical damaged then i have to pay 8125 to repair my phone. But the engineer has not repaired it properly. The problem was that the display was not properly fitted or repaired the glass of the phone is comming out from the upper side of the phone.After some days my handfree of this phone also stopped working properly then i went to service center to get a new handfee at the same time i showed my phone to one of the engineer of that service center and i told her my problem of the phone then she told me that the engineer has not repaired it properly then i told her to repair and my phone get repaired. but after some days the same occur then i again went to the service center they told to change the tape of the phone then i told them to change the tape but they told that they dont have the part of that phone. a week gets over but they have not provided me the tape then told then please give me the part code so that i dont need to come to the service center just i need to contact you that my part of the phone is available or not. I contact them regularly for one week but they havent provided me the part of the one day i went to the same servce center and i directly meet to one of the lady engineer then i showed her the part code of the phone then she told me that this part code is wrong. then i asked her the right part code of the phone then she given me the new part code that was also not available. then i stopped gong to service center then i contact to the customer care and i told my complain but they dont have any solutionto then they told me that we are tranferring your complain to the higher authoity and they contact you soon. I wait for many day but they didnt contact me and two to three days they contact me but i dint get any solution. then i stoped going to service center or contacting customer care. Recently in my phone liquid enters into my phone from the upper side from where my glass of the phone is coming out i dont know from where the liquid enters but it damages my whole phone like motherboard, display and some small parts. next day i went to service center but they told me thay all part is going to change and for that i have to 18000 but i told them that it was your irresponsibility that my phone was not prepaired properly and it totally damage but they ignored me that you have to pay. On 2nd july i send a mail to the CEO of this compain but from there also i havent get any reply from them. Between these 6 moths i have to face these kind of problems with a new and latest phone. Sir i have proof what i have said i want that please take some action to my complain it was my humble request to you PLEASE...

Dear sir/madam

I have purchased samsung 16800mah branded power bank against cash on delivery by making complete payment of rs.548 as desired by online portal book my offer against order no. [protected] dated 28/04/2016.

But the same is not working properly from the very same day and i am trying to contact the customer care of book my offer over phone from that day but all in vein. Customer care executives automatically disconnect the call everytime.

With this kind of services by book my offer, it has been requested to them to refund my money and take your product back immediately.

Request you in helping the product exchanged as the online products being provided are of samsung only and cant expect this kind of low quality products from samsung.

Regards
Prem kumar
[protected]
Kumar. [protected]@gmail.com

I bought Samsung 5in1 convertible series refrigerator on 9-4-2016 It has manufacturing defect and Samsung is not replacing it. In advertising Samsung says freezer can be converted in to fridge. But this feature is not working. I have complaint numbers registered with Samsung customer care [protected], [protected], [protected]. I have been calling customer care service centre and many Samsung executives but nobody seems to be serious. Company is cheating people via advertising.

To,

Mr Rajiv Ganju & Mr Myeong Oh,

Head Customer Service,

Samsung Electronics India pvt ltd.

Sir,

I have been following up with CEO desk through internet channel for almost two months and since I am seeing noting coming out of it, I am constrained to bring the issue to your notice.

Short summary: There were product issues related to the Samsung refrigerator bought by me for which I needed to interact with Samsung Customer service and that's where the horrible experience began to unfold!

First the service center which was supposed to listen to me and resolve started to close complaints with out even talking to me and when I started to complain to CEO desk, CEO desk employees started to close my complaint emails addressed to CEO of Samsung with out even talking to me.

I posted on social media to try an alternative route for my complaint to reach the right ears.
Ms. Rupendri Rathore contacted me and assured of closure to my satisfaction. But over a period of time I realized even she had been siding with service center and her focus was to create diversion and prove service center did nothing wrong.

Details of the issues and proof of complaint closure (SMS snapshot) with out even talking to me by CEO desk and customer service, are attached with the email for your consideration.

And yes, amongst all this, the real issue in the product still remains unaddressed. But before that I would like to understand what kind of CEO desk is being run by Samsung which is working to protect the wrong doings of service center at the cost of neglecting its own customers !!!


Thanks,
Amit

Hi samsung costumers services,

My samsung glaxy s4 android phone stolen in belapur(near railway station), navi mumbai, maharastra. I have been made police complain FIR to nearest police station but didn't tracked by police authority yet.

Requesting to block my samsung glaxy s4 Imei no so stolen phone not to be use by third party.
I have blocked my sim by idea company also blocked my gmail account which was in phone so not to access my acount by third party

but phone imei not yet blocked by samsung india

My samsung glaxy s4 details are as below:

Phone model : GT 19500
IMEI no :[protected]
Purchase date :03 dec 2013 from uae (find attached cash bill)
Service used: idea GSM (india)

I'll highly apriciate to give me the above favour to block my imei no and black list this imei no by samsung india service provider.

My details are as below
Mail I'd [protected]@gmail.com
Contact details [protected]
Can contact me if any further details required for blocking my stolen samsung glaxy s4 Imei no

Tnks/regards

Manoj kumar

After registering complaint dt 3rd june 2016 having comlpain no. [protected] with samsung customer care, we have received sms that ser vice engineer mr dinesh would turn up at our home shortly within 24 hrs to resolve the issue. Even after 24 hrs the service engineer didn't turn up to resolve the issue and on calling him on the phone he rudely answered that the company has told not to attend the complaint. Well its good to see that company paying salary to employees for not attending the complaints.

May i know the reason that complaint is left unattended and unresolved by the company. The ac was purchased from the reliance digital alpha mall vastrapur ahmedabad and even the dealer of your product have failed to resolve the issue leaving unattended.

Both reliance digital and samsung have shown lethargic and pathetic approach in dealing the complaint. Request you to take the matter on a serious note.

Hi I lost my Samsung glaxy s4 Gt 19500. In k star hotel navi mumbai My samsung glaxy s4 phone EMEI no is 358918/05/589562/8
Purchase date 03 dec 2013.(purchase cash bill) attached

I had FRI local police station regarding stolen my mobile phone. Also blocked my idea sim no which was in my samsung glaxy s4 mobile phone and new sim reissued from idea glary
My alternate mob contact no [protected]
Request to lock my IMEI no so nobody can mis use my mobile phone data
Also inform me on mail I'd [protected]@gmail.com if there be any update on this mobile.

Manoj kumar
[protected]

I have purchased s7 edge on 14th april with the offer of gear vr and was supposed to get vr code with in a week.. But two months have passed i havent received any gear vr code...Inspite of mailing them every detail complaining again and again... I havent received any coupon all i got was fake promises of getting the gear vr coupon... From past two months now i am asking for coupon code its like begging for coupon...

I am going your service centre sanjay place agra electronic people per dated 2.6.2016, 3.6.2016, our phone glass open problem but your service centre my phone glass past for temprery. My phone display glass is open. I am going 4.6.2016 service centre but not solved my phone glass problem your service centre manager. This is very bad. My phone glass problem early solved. But i am case file your company product mobile is not better. Thank u

Dear Sir,
I pledge before you the unprofessional, unwarranted attitude of your employee working in service center and customer care.
That, i gave my mobile samsung E7 to your service center at Jajpurroad, Odisha on 3/6/2016. The officer-in -charge informed me to come tomorrow, you will get back your mobile by depositing Rs. 7, 256.00 towards LCD charge although it comes within warranty period.
I called at about 11.40 A.M., i was asked to come about 2 P.M., I called at about 2.10 PM, there was no response. I again called at 4.30 P.M., i was informed to wait for our call...
I called customer care toll free no:[protected] at 4.35 P.M. and talked with the person in charge at that time and talked more than 7 mnts and tried to convince him to tell the service center to address my grievances.
That gentleman showed extremely unprofessional attitude, which is unwarranted and uncalled for. In his opinion it is usual way to dealt with. Because of nonavailability of parts, it did happen.
I have all the call records with me.
Hope you will reprimand the persons involved in callous attitude which ultimately tarnish the reputation of Samsung.
You are also requested to instruct the service center at Jajpurroad, Odisha to return back my mobile set without repairing.
Regards.
Muktikanta Mohanty

Sir maine aapko sunsung moile ki complaint ki thi. K mere s7 edge mai dispaly par line aa rahi hai. Jo ki mai issko sahi karane k liye moti nagar delhi servies center gaya ek baar unhone display daal de. Or sahi ho gaya 23.05 16 ko. Pir uski display mai line aane lagi 28.05.16 ko. Mai ussi din mobile fir moti nagar lekar gaya. Unhone mujhe 30.5 ko call kiya k mobile le jaye sahi ho gaya hai. Mai gaya or mobile cheq kiya usmain line aa rahi thi. Maine kaha sahi kaha hua hai. Jab maine vaha 1.2 logo ko kaha k kaha sahi hua hai. Tab unhone mana k thik hai humare pass display nahi nahi aap ko hum phone karke bula lenge. Tab se na unka phone aaya. Mai he unhe phone kar raha hu k display aayi k nahi. Sir maine aapko 31.06 ko complaint ki thi रिप्लेसमेंट k liye. Par samsung se mujhe call aaya k hum रिप्लेसमेंट nahi karenge hum thik karke he denge. Sir na tou vo mob thik karne ke date bata rahe hai na रिप्लेसमेंट kar rahe h. My complaint no.[protected] my mob no. [protected]. Mail id [protected]@gmail.com

My Samsung front load washing machine is not working, the front door handle/knob has broken due to which the door cannot be opened or closed - making the machine unusable .

A complaint was registered for this on the 19th of May 2016 - complaint number [protected]

Washing Machine - model no
WD 9652 C8W (washer dryer)

The complaint is still unresolved despite followups

Sir/madam,

I had purchased samsung galaxy grand prime mobile from authorised dealer anmol watches & electronics ltd., sector-22-b, chandigarh on 2nd june, 2015. Phone being in warranty had been giving a problem that it frequently hangs while working, gives a black and a white screen and its battery gets excessively heated up. I contacted the authorised service centre (Mobile solutions) located in phase-5, mohali on 25th may, 2016 and 31st may, 2016.
But they and their service seems incompetent to rectify the fault. They only update the softwares (Reboot the phone) and give it to me as it is. They do not rectify the main reason of the problem. A similar case was with my phone samsung galaxy grand quattro and the fault was not rectified from the service centre.
You are kindly requested to ponder into the step by informing the company either to rectify the fault in the phone or replace the above set (Grand prime). An early action into the situation would be highly appreciated.

Thanking you,
Aniket

Dear sir/ma'am
I own a note 4, which was getting auto restart in an hour or so from last 10 days.
It did not have any other problem and was working perfectly fine.
Today i went to one of your service center - aditya infocom private limited, ashok vihar, phase-2, new delhi.
They told me it can be either a mother board issue or software issue, we will first check software and will confirm. After connecting it to the system phone got dead and they said it was mother board issue, you will have to get it change and it will cost you around rs. 17, 000 because it is our mistake we can offer you some discount, is it a joke or what.
I told them to give my phone in the condition i gave it to them, they refused and said you can mail to whosoever.
You guys have opened up service centers or money earning centers???
I need an urgent and a strict action against this case. If nothing more i want my phone back in the condition i took it to the service center.
You can not fool people like this, first we buy expensive phones and then without any mistake of ours, just so that your service centers can earn money we can not get expensive parts replaced.
I will not pay a single penny for mistake of your service center.
If my issue is not taken seriously i will file a complaint against samsung india and respective service center, will also take up the issue further on social media.
I do not have so much money for wasting.
This is no way to earn money, i expect justice.

I had compalin about freedge not cooling 15 days before. My registered service order no. Is [protected]. Once i received call from service enginner but later no one came to attend complain and even not recieving call.
At present i m out of india, so my registered mobile no. [protected] is not working. Pls contact me on mail is :- bs. [protected]@gmail.com

Thanks.