Samsung India Complaints & Reviews

Samsung — Samsung s20 plus model SM-G985F/DS display vertical green line essue
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Hi,

So I have been an avid fan of Samsung devices.

I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing defects.. for my samsung s20 plus model number SM-G985FZADINU purple vertical line across the screen. I have taken exceptional care of my devices and this happened. I'm quite shocked that a premium device has such defects. I'm not the only one facing this issue, in my city plenty of others are facing the same issue as well. This happened after one ui 4.1 update
I contacted nearest samsung care and called customer care service. samsung care, purulia arranged an Q & A with samsung head office .after 3 days they told me to pay 16000 to replace screen as my mobile was out of warranty ( 1 year and 3 month old ).

Hi Samsung team,
I purchased the samsung m31s mobile handset on 5April2021 with 12 -months warranty. On 24Jun2022 onwards mobile handset restarting continuously and I am not able to open any application. After checking with samsung service center, they are asking to change the mother board and its costs 9000-/-. and I found same issue occurred 90% of M31s mobile handset users. Most of the users reported same issue after 1-year. Samsung manufactured this series of devices with defective. End of the day asking customer to change the device motherboard and asking 9000, which is unfair, if one/two users has the issue its fine and we can accept but here the issue reported for most of the users. Also many users raised the consumer complaints as well.

Please find the reference links, the customer who are all reported the same issue.

https://www.consumercomplaints.in/samsung-samsung-m31s-restarting-and-freezing-a...⇄

https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄

https://www.samsungsfour.com/tutorials/how-to-fix-restart-issue-on-galaxy-m30s-m...⇄

https://www.quora.com/Why-does-the-Samsung-M31-model-automatically-restart-every...⇄

https://timesofindia.indiatimes.com/gadgets-news/these-samsung-galaxy-phone-user...⇄

https://www.youtube.com/watch?v=wGn7waaqz_c
https://www.youtube.com/watch?v=mZEpiIVDFBU
https://www.youtube.com/watch?v=ZcJtQVzc9Oc

Thanks,
Balakumar C

I purchased ac from samsung 10 months back and after that i am facing a lot of issues with it. In last 2 months it got repaired 6 times and still samsung is not ready to replace or refund for my ac. They simply repair it knowing that it is a defective piece so that once the warranty is over they can earn money from customer as repairing cost. A very cheap tactics from such a big brand name.

I had ordered through your estore as a corporate customer given the discounts available, 1yr free accidental cover and exchange option where I got 3800 for an iphone 6S. Also there was a promotion available for galaxy buds2 at 2999. I was at work when delivery attempt was made.The blue dart delivery executive vehemently denied to accept a fully functioning iphone due to a very small bump, no damage on the screen and it works perfectly fine. I had asked to reject the order so I can speak with Samsung to resolve my issue. But what followed was harrassment, deceipt and lies. I spoke to your customer care agent who was struggling to communicate properly in english thought he had assured me to email cashify team regarding my issue and get back in 24 hours. After few hours I see a cancellation email so I called up Samsung and was put through to the same agent he said he will resolve it and asked to give until next day afternoon. I wasn't connected to a manager when asked. The next day to my complete disbelief the lady i spoke to said that my order was cancelled and I needed to reorder .again i was denied speaking to someone higher up. I had raised the issue on twitter, written to service head but no one seems to care.
In anticipation of my new mobile I had purchased 1800 worth case on amazon, I had to ordered the phone from amazon not only paying a higher price but also losing out on free warranty benefit. It is hard to believe that you guys can put a customer through so much trauma, inconsistency in your handling of issues and don't care attitude across. I would like someone from your escalation team speak to me.
I need a formal apology from Samsung and redressal of my issues..

Samsung ceo's team not reachable i have issue with my new device galaxy f23

I had ordered through your estore as a corporate customer given the discounts available, 1yr free accidental cover and exchange option where I got 3800 for an iphone 6S. Also there was a promotion available for galaxy buds2 at 2999. I was at work when delivery attempt was made.The blue dart delivery executive vehemently denied to accept a fully functioning iphone due to a very small bump, no damage on the screen and it works perfectly fine. I had asked to reject the order so I can speak with Samsung to resolve my issue. But what followed was harrassment, deceipt and lies. I spoke to your customer care agent who was struggling to communicate properly in english thought he had assured me to email cashify team regarding my issue and get back in 24 hours. After few hours I see a cancellation email so I called up Samsung and was put through to the same agent he said he will resolve it and asked to give until next day afternoon. I wasn't connected to a manager when asked. The next day to my complete disbelief the lady i spoke to said that my order was cancelled and I needed to reorder .again i was denied speaking to someone higher up. I had raised the issue on twitter, written to service head but no one seems to care.
In anticipation of my new mobile I had purchased 1800 worth case on amazon, I had to ordered the phone from amazon not only paying a higher price but also losing out on free warranty benefit. It is hard to believe that you guys can put a customer through so much trauma, inconsistency in your handling of issues and don't care attitude across. I would like someone from your escalation team to reach out. Order #[protected]
Kindly review your phone logs, why was my order cancelled without checking with me? There is a lot of high handedness and lack of ownership displayed by samsung. I would like my query addressed. I am happy share of the communication with your team.

Order ([protected]) is submitted on 19th june which is 7 days before today. It was promised to deliver today. If gus cannot do you should update customer. In current scenario amazon or flipkart is providing 1 day delivery to any area. After today i called up to your call center they said there is an stock problem, after sometime got an call it was misunderstanding stock is there package is ready to pickup. At that point time only i said if not delivered by tomorrow cancel my order. Again now i have called your customer care, still same answer.

I purchased this mobile on 09/06/2020 . On the date of 5 th May 2022. its started hanging problem. why hanging problem start. no damage, no water issue. Why are you launching like this product. I waste money . why are you fool to the public.

I initiated a purchase of a mobile phone on the 18 thof November 2021., for a Samsung mobile model no Galaxy M21, 2021. priced at Rs 14995/-

We had initiated a purchase and made the full payment through our credit card of icici bank., for the sum of Rs 14995/-.

Immediately we received a mail stating payment declined., the order was canceled. from samsung.

We can share the screenshots of both the order and the cancellation.

However, the payment had actually been made and deducted from our account.
Based on their mail, we did not argue and instead placed an order with amazon, that very night, and the amount got debited too.

We got a call from the courier stating that he is delivering the Product, we were not at home, and assumed that it is from amazon.

Without realizing that Samsung had realized its mistake and they without our confirmation and knowledge raised another order on their own and dispatched the mob ph, which package till this day is in sealed condition unutilized and unopened.

We had sent them a mail stating that the payment has been deduced and to make a refund.

Their mail and screenshots, clearly state that if we want to raise an order we have to follow the process again, where was the question of raising a, and we did not, they did it to cover up their mistake.

For nine months now they are harassing and not refunding our monies, with interest, and neither are they collecting the mobile stating that once delivered as per policy they cannot collect it back.

In the preceding, I had been in touch with them through their helpline and every time a different person addressed the issue not Resolving neither Escalating, but parrot-like insincere answers were always given, to harass a senior citizen and a Loyal customer of years.

Every mail of mine was relied on, on without a thought and always by a different person, who did nothing to clear or understand or listen to the mistake made by samsung, but to forcible thrust the product which we already bought now from amazon.

Their customer care helpline misguided us and even told to visit the service center for a new mobile ph, and put us in an embarrassing situation, and we visited them as guided, with no help coming.

Nine months have elapsed and this blame game continues.

They are illegitimately sitting with my money, and do not need the product.

Even as recently they repeated and asked for the pictures of the package which I have sent for the third time, but no resolution is in sight, as they do not mean to provide any sincere solution by taking the product back which is unused unopened and sealed as yet.

The money must be refunded, with interest, the product collected, and this harassment should stop immediately.

Disgruntled, Harassed Senior Citizen, and an ex loyal customer,
Altaf Mavany
[protected]

I purchased a samsung smart watch via amazon on 26th July 2021 and the product is still under warranty.
After using it for 10 months, the back panel of the smart watch came out and i took it to the samsung customer service center near by, when the service center team checked the watch, the team stated that the product was purchased over seas and it cannot be covered in warranty. but I purchased the watch from Amazon India. ( i raised the concern with amazon as well)

Later i received a call from Samsung, saying that the product cannot be covered in warranty because it has a minor scratch on the front screen. The scratch is so negligible and it looks like just a reason to not cover the warranty of the product.

Looking for some justice on the product. Kindly help

First of all there is no provision for cancelling any order placed on samsung india website, I had to refuse the delivery for cancelling then after 4-5 days on 24/05/2022 i have received the mail of cancellation and in mail it was mentioned that i will receive my refund in 7-10 working days, its been more than a month when i am posting this. Every time when i call samsung customer care they will say your refund is processed you will receive your refund within 24-48 hours, today when i called what they are saying is "your refund is not processed yet and i have mailed to concerned department regarding your complaint they will process your refund as soon as possible". so these persons (customer care) either they are lying to the customers or they don't know anything or so called concerned department is not doing there job. and just for information order was placed on 29/04/2022.
my order no is [protected]

Very Bad Service’s Order Id [protected] i
Ordered For Samsung Book 2 On 13th of June But Still It Hasn't been
Shipped Yet Only Showing Confirmed
Worst Services Provided By Samsung
When Ever I Reach To Their Customer
Support Team The Executives Says The
Product Is Not Available In Our Ware
Houses Then Why me Tell Me Why You Guys Taken
Order I Need Laptop For My office
Urgently you Should Give Any Other Laptop Of The Same price bracket If they they didn’t give my any resolution within this week i m definitely going to consumer court my hard earned money got stucked. Vitish Arora

I have given My samsung galaxy J7's power bottom replace, when i recived the phone they charge 500 for that switch, and didn't given a bill also, and when i ask them, they told me that for this parts they didn't gave any bill, and also my phones battery got Showllen, very disappointed service Given by them

It is very disappointing that Samsung India is asking me to pay for spares for my washing machine repair within the warranty period. I had purchased Samsung washing machine on[protected] & it’s been just 2 months that i have faced issue of water leakage in washing machine. Upon visit of samsung customer care representative, he said that the rubber gasket has a small cut due to which leakage is happening & the same is not covered under warranty. Even i did not evide this cut in gasket at the time of purchase & if the gasket is cut so early it reflects that the quality of material is inferior. My complaint number registered with samsung is [protected]. I would like to inform samsung india that this is the 4th appliance we have purchased from Samsung i already have a samsung washer cum dryer costing around 60, 000, two refrigerators costing 30, 000 each & this washing machine for which i have raised complaint. I expect samsung to resolve my washing machine issue at no extra cost since it’s in warranty period. Also, i was about to extend my product warranty for 3 additional years but now it’s worrying me that whether samsung will still levy such charges on me in coming future.

I purchased a Samsung Monitor 24" LF24T35FHWXXL via Mahalaxmi Info Systems, Guwahati, Assam on[protected] and subsequently, after using it for a month the monitor began to show horizontal lines on the top half of the screen. The monitor was then submitted to the Samsung Service Center (BIR Electronics Pvt. Ltd) Guwahati, Assam on[protected]Samsung Service Request No. [protected]).

I went to collect the monitor on[protected] whereby the service centre person told me that my monitor would not be repaired under warranty because of a sticker that showed the serial no. inside the monitor was torn. (The picture the service centre person sent to me is attached-https://photos.app.goo.gl/PjYf6aZiE3pA8MoH6). They said that they have also talked with the head office and the warranty has been denied.
The service centre person also told me that you must go to the dealer and ask him to replace the monitor since it has been tampered with. Now the thing is that the dealer is denying any fault on his part as the monitor was handed to me with the seal intact and the monitor was opened by me itself while verifying every seal in every packet is proper.
The service centre person also gave me the toll-free number of Samsung customer care[protected] and told me to inquire over there. I went home and called the same and after talking to the person, they said to call the customer care while in the service centre so that they can directly inquire about the problems relating to the denial of warranty. I went back to the service centre and then called customer care and the associate transferred me to his superior because he did not have the authority to converse with the service centre directly. After explaining the issue to the superior who then talked with the service centre person over the phone, verified that the issue was internal and that the customer has no fault on his part, assured me that a satisfactory resolution would be reached. He opened up a new service request for the monitor. (Samsung Service Request No. [protected])

On[protected] the service centre person again called me and told me that they cannot provide a warranty for my monitor and they have sent emails and stuff and the warranty has been denied. She also told me to call Samsung customer care and talk with the person I have talked with before.
I have called Samsung customer care and after speaking with the person he said that he has escalated my issue and they will contact the service centre and call back.
Do I as a customer need to verify that all the stickers within a product itself are intact?

UPDATE[protected]
Emailed the details above in the following emails: servicehead.[protected]@samsung.com support.[protected]@samsung.com.
Service Head India has allotted reference number - [protected].
Support India has allotted reference number - [protected].

UPDATE[protected]
Received a call at around 5 pm from a Samsung partner whereby I have again explained the issue.

UPDATE[protected]
I received two missed from the Samsung partner at 5:57 pm and 5:58 pm and when I tried calling back at 6:12 pm the lines were closed.
The Samsung partner emailed me the following, “We tried to contact you on *********** to discuss your concern but we could not connect. Request you to kindly confirm the convenient time to call you again or provide me your alternate number. Your unit is not having the serial & model number sticker so it will be considered out warranty.”

UPDATE[protected]
I received a call from the Samsung partner at 12:28 pm whereby he said the same thing: there is no serial number and model number sticker, so it will not be covered in the warranty. So I said if it's a problem from the factory then I would go to the dealership itself and that I would refer to the conversation between me and him.

I collected the monitor from the service centre and went to the dealership whereby I explained my issue to them and they called the Samsung head, who asked them to forward the emails that I have received from the other Samsung partner stating that the product will not be covered under warranty and that he would look into the issue.
I have forwarded the emails to him instantly.

I bought my Samsung F62 mobile from Amazon in June 2021 with full online payment. But now it got locked by showing message like "Payment overdue for Flipkart Smart Upgrade Plan". But if I did not buy my device from Flipkart, why Flipkart is locking my phone. I am unable to access anything. Is this some kind of ransom flipkart is trying . When reach out to customer care of both companies they are simply saying it's not their issue. When called Samsung support, they are saying there is nothing in this they can help with.
What should I do??
Thinking of filing a complaint in Consumer Court, if not help received on urgent basis.

Samsung has released Android 12 one UI 4.1 and I have updated my mobile on[protected]. Right after the update a Green Vertical line came on my Device. My phone was in perfect working condition before that. I was requested to submit my Device in nearest service center for Inspection. I was requested to comeback after 4 hours as it will take time for inspection and later on, I was informed that my device doesn't have any "LIQUID DAMAGE / HARDWARE DAMAGE" and there is a dot on below the volume button which they didn't show me while taking my mobile. I have already questioned then about this and came back with the Job Sheet created. I kept on escalating this case to higher authorities provided by Samsung, but it's been first assigned to "DEEPU VJ, then to KAMLESH and now handled by KAMALI", They keep on giving different reasons each time for the same device and trying to convince me. They are mentally harassing and torturing me on the calls for last 45 days. First, I was informed "water Damage", then when I questioned about usage, then I asked to elaborate they are saying there is a dot on the device so the issue happened. I asked the same thing to send in written but they keep on sending the same template "IMPROPER USAGE". I'm having all the call recordings of their behavior". Finally, yesterday KAMALI has called me and stated my device is Water Damaged. When I questioned from where you are getting this false information and asked to take service center guy in the call, we spoke, and I clarified everything and provided all the proofs that there is no "Liquid / Hardware Damage". She said she needs 1 day time to get back and I thought I will get a positive response. But again, today she called and states, she took to Management to get the "FREE OF COST REPLACEMENT OF DISPLAY" for my device but management denied as there is a dent on my Device. I asked her how come you guys are saying this dent will make the display as it is clean that all over India 1000's o[censored]sers are facing the same issue after the software update, and many have got the free screen replacement from Samsung. So, I requested in written to send like this Dent caused the issue so that it will be helpful for me to escalate but again she disconnected the call and sent the same template. I really want Samsung to answer me and provide me proper justification why my Device has affected with this issue. I'm attaching all the evidences where Same Samsung team is providing different reasons for the same device and not mentioning what they are talking in email to the customers. As I don't have option to upload the call recording, I'm adding the Image of my mobile where Samsung team claims that the issue is due to the dent which even is not visible to human eye. I would like to get free replacement of my display as this is clear that My Device is crashed due to buggy software update from Samsung as my Device is just 14 months old and I made all possible ways to protect my phone till now.

I have bought samsung galaxy M31s on 28th August 2020. 3 days back I got an issue that my mobile is not working and it stopped working suddenly. I have took the mobile to the Samsung service centre. They have tested my mobile and said that mother board of the mobile have been failed and you need to replace the mother board which costs about 8, 600 rupees. Then I researched more about the issue then I noticed that samsung M31s has an built-in issue from the company itself based on recent software updates the failure of mother board has been occurred, not only me thousand of M series users facing the same issue . Please consider this issue as serious one and please resolve my problem by replace the new mother board as early as possible.

I got faulty refrigerator and when I am returning it back, You support team is taking ages to return it. From your customer representative, there is no one above them in Organization and I need to wait, till when nobody knows.

OrderId : [protected]
OrderDate : 8th June 2022
Product Delivered on : 12th June 2022
CSR report generated on : 13th June 2022
Complaint Made on : 13th June 2022
Ticket Id : 59701298 & 59732588

Hi team, I bought my Samsung M31s mobile on September 2021
(Model: SM-M317FZBDINS, Serial No : RZ8N81T7THV)
Exactly after 1.2 year, My mobile stopped charging, when i checked with customer service center they told you need to replace charging port which costed me around 1800 /- rupees, even though I maintained my mobile in good condition,
after another 2-3 months now, my phone has started to auto reboot with an endless loop, which makes it unusable, When i checked with customer support first they said may be software issue and reinstalled the same which costed me 236 /- rupees, after a week again the same issue occurred now, when i again checked with customer care they said Motherboard has given up and we need to replace, which cost 7500/- rupees... are you serious i could have bought a new phone instead of repairing the same, i am sure this is caused by an software update which was released by samsung, but we need to pay for it.

I am not sure if this complaint is going to help, But at least it will be a lesson who blindly trust a reputed company whose mobile wont last for 2 years.

Being a loyal Customer and believe in samsung, I will check how samsung responds to this issue and their support, If i do not get any fruitful reply, Thanks samsung, this will be the last product i will be using from samsung not just me but make sure all my family do not buy anything from samsung,

Remember you are not loosing money here, you are on the brink of loosing a loyal customer.