Samsung India Complaints & Reviews

Hello,

I brought a Samsung galaxy A51 on February 2020 & the rare panel of my device started degrading & I don't understand why this is happening, but this is a manufacturing defect, it looks so cheap and my phone is not looking good.
please resolve this asap.
Thank-you

Dear Sir, I have a grievance complaint against Samsung India.
I placed order for Samsung mobile F23 on 8 May and received the same on
13 May with only connecting cable in the box and Without the Adapter .
I called customer support several times and spoke to Mohit n Anuj to help send the adapter.
They said adapter was in short supply n will be delivered soon.
This is just an excuse not to send the adapter.
It is already 23 days and the mobile cannot be used unless charged.
Kindly help me to file a complaint through consumer forum to Samsung India to refund amount of Rs 1400 for the adapter.(cost in market) or refund the amount to my account so that I can buy.
Why does such a big company like Samsung India cheat people?
Please help me at your earliest.
Order no:ID[protected]
Case ID: 56519157
Samsung no:[protected]
Many thanks... Ashok Gokhale...[protected]

My refrigerator model number is RR21A2N2XRZ/HL and serial number is 04NX4PAR300475Z. I registered the problem regrading refrigerator durin warranty period and samsung India provide the reference number that is [protected].I Complaint about my refrigerator touch screen panel that doesn't work properly.The technician from samsung visted my home three times but they didn't solve this problem .The technician said there is problem in wire of touch screen panel under the refrigerator door, he also said we need to change the door but samsung India said the door will not coverd in warranty.But there is no information about refrigerator dood in booklet or guidline books provided by Samsung. Actually problem is in wire not in door then why does technician change the door.I contact samsung India number of time by online and offline mode but i didn't not get proper solution.

Below given message copies are self explanatory. Pl. look into that and am looking forward to a grievance redressal.

Thiagarajan

Dear Sir,

Greetings from Samsung Customer Support!

Thanks for sharing your valuable feedback!

This is reference to your concern and we can understand that, and really apologize for you have faced such a type of experience with us, be assured in future, you will not face any type of behavior again..

We would like to inform you that product features/specification/price is decided by the dedicated team after analyzing various factors. The updates are designed according to market conditions and various factors contribute.We wish we could help you. However, we will be unable to fulfill your request as per Samsung. The unit component is old and its spare parts are not getting manufactured now.

For further assistance, you can revert back to us. We will definitely help you with the same.

Thank you for writing to Samsung.

Warm Regards,
Gaurav Sharma
Samsung Customer Support


Your question

Dear Sirs,

Your reply is more shocking. The requirement is not a spare. It is a consumable. As long as the last product is in the market, making available the consumable is a must. If the company is not capable of doing so, it has to make a notice to the users and withdraw the product providing necessary alternative.

It is difficult to accept that Battery for this product in not available in the entire Indian Samsung market and the support team is washing off it hands.

I request you to look into your All INdia market and locate one battery for my mobile. I am a senior citizen and I cannot just like that throw a mobile I am using. After checking from your all India network for a battery, pl. provide me one or arrange for a new mobile to me considering the fact that I am senior citizen aged 65 and cannot afford to spend around 10000 for a new one.

Kindly do not push me to a corner and I am compelled to look to consumer redressal forum for a solution.

Thanks and Regards,

S. Thiagarajan

To
Samsung Support
support.[protected]@samsung.com

Dear Sirs,

Sub: Battery requirement for my Samsung Mobile Note Pad II, Model-GTN7100, PCC ID A3LGTN7100, SSN-N7100GSMH.

I am using this mobile. Recently the battery became exhausted and I went to your authroised service centre - Alpha Communication-[protected] / [protected] - asking for the new battery. They informed me that this model is out o[censored]se and no spares including battery is not available and I should only contact your office for support.

While I do agree, models become obsolete over a period of time, I do not agree that a great model like Note Pad-II becomes so obsolete that battery is not avaiable. I can make gpay / card payment, if you can arrange for me through any of your support outlets.

Thanks and Regards,

S. Thiagarajan

Samsung dishonoring the free screen replacement for a under warranty Mobile phone and asking to pay 29959.21/- assuming a discoloration as damage, A Small color peel off that too because of substandard material quality is being considered as dent and they trying to Rub off their shoulders by dishonoring warranty. I highly Urge for an quick action.

Hi Team,

This is very unfair I purchased this mobile via Amazon on Aug 14th 2020 it's been 1year and 8months nearly I have been using this mobile but suddenly since last month onwards I am facing restart and hang issue while checking with Samsung customer care they are telling like motherboard issue it has to be replaced and it costs around 8300 rupees we are living a middle class life and we spent around 18k on this mobile but now again it to be work properly I need to spent again 8k we need a fair solution on this.Kindly help on this we are not having such amount to replace motherboard.

We trust on Samsung that's why we preferred Samsung mobile among number of brands available in India under 20k but this experience made us sad.

Mail id : rajkiran.[protected]@gmail.com
Mobile Number : [protected]
Customer care complaint reference number : [protected]

In 2020 August month I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint but i am facing a lot of problems in phone as it get freeze every time and restart automatically. now its completely stuck in bootloader with company name /Model name. When a visited the nearby samsung care, they said it's repairing cost is 7900 . they have to replace board. It is the worst situation for me.

why Samsung release faulty model and cheat people.

Samsung care ticket number- [protected]
Name : Chandramohan
Ph No- [protected]

On 25th May 2022, I was called for interview in Noida for Samsung back office. After selection I was asked to deposit security money of 3000 rupees which was refundable within 15 days of joining. But even after 8 days of making payment I haven't received any letter. Now the interviewer is telling me that I need to visit their office again to collect my letter and even if I want my refund back then as well. They are fraud and not responding. Her name is Simran (+[protected].

My Samsung galaxy M42 was having some issues with the charging point. It was still under the 1-year warranty period. I raised a service request ticket and arranged for a pickup and drop facility. The device was taken on the 31st of May and returned on the 2nd of June. Once they returned all the data on my mobile was gone and it seems to have been totally formatted.
The service center formatted the entire device without informing me of the issue and any communication whatsoever. I reached out to them and one of the executives accepted the mistake from their side and they should have informed me.
This is a very genuine mistake - She put on line the manager of the center and he too was a little on the back foot and was blabbering that I should have taken a backup before giving the phone. This was a very lame attempt at blaming a customer and hiding his own fault. His employee accepted the mistake and he was trying to pass on the blame to me (the customer itself). This is shameful. I need this to be escalated and also compensated for this mistake by your own recognized service center. I have lost precious data from my phone.

Technician is not Qualified. He just came and told tmrw I inform in office. But no response

IMEI 1
[protected] / 01
IMEI 2
[protected] / 01
SN
RZCT418K9TB

Since purchase of this device, it is constantly giving trouble in proper functioning.
Sometimes it is sound related, sometimes it is recording related and many more issues.
To me it''s a very costly phone and considering the reputation and quality of the Samsung phone, I purchased it with high belief. But after getting this phone, it has become a nightmare to me. I am in customer care service in a company and have to use this mobile phone frequently for various purposes. But this phone giving me more trouble rather than to solve an issue with my customers.

Considering the technical issue with this phone, I think there is a manufacturing fault with this phone .So I would like to request you to kindly replace my above mobile with another new phone of the same model.

Hope you will feel my problem and replace it with new one immediately.

Dear Sir,

we have been facing a major issue with our AC, i have reported the same to Samsung but there is no solution.

every year we are paying 10K to get the repairing the AC which we purchased 2 yrs back.

this is really a harassments to buy the Samsung ac beside this there is no required support has been provided to us.
in this terrible summer time, we are struggling and looking at you to support.

Totally frustrated with this samsung and it'd customer support. Got green line on my mobile after an update . Tried all possible ways to solve but reply from Samsung is as my mobile was more than one year old I want to pay around 16k and change the display . But shocking part was I got one more update and after a day o[censored]pdating got one more green Line . Luckily I din change the display and samsung will say it's not their fault . Also shocking part was I started getting very rude reply from customer care .. never ever expected this... and will not get any samsung products in future

Worst refregerator. sound issue still not resolved even after replacing compressor. This is new 2 month old. Problem from day one.

Pathetic AC service by samsung india. I had a issue with my AC of less coolness and called samsung AC support. They came and refilled the gas and checked for leaks as well and said things are ok. After one month, the coolness reduce and the second set of engineers now ask me to change the compressor and asking for 10000. Instead of spending 10000, I can go in for a new AC. I would want samsung india to reimburse the money that was used to fill the gas but now they don't want to do that and not taking up responsibility . Did not expect this from a MNC to have such a poor support

My elderly parents (both senior citizens) bought Samsung front load washing machine to ease work owing to old age. Recently, the machine stopped working and after complaint the Samsung service agent visited and charged estimated Rs 6018/- for changing main printed circuit board. However, the machine continued to be malfunctioning and the Samsung service agent stopped responding to the repeated complaints. Its been 22 days since the machine is not working and undue hardship is faced by my elderly parents.
It is requested to please order the company to repair the machine at the earliest and pay an equivalent compensation for undue harrasment to my senior citizen parents.

Respected Sir,

Order Id : [protected]

I am a frustrated of Samsung India customer service and their false assurance.
I bought my tablet on which there was an offer of Buds live. its been over 20 days I am following up. Since 16th May your team is harrassing me with false commitments, none if which are being met.
Your Email support is not competent to provide a timeline for raised issue. and time given was never met.
Mr Vinod Singh, Prince, Saurabh and some other guys were who asked me to wait but failed to update me on status on raised issue.
Only repetitive statement received was "Concern is highlighted to respective team and they are working"
Today again Mr Vinod has asked me to wait further for 10 days.

I am frustrated beyond limit and tired of all this follow up.

I am seeking for an solution hence escalating this Samsun CEO email.

Kindly HELP.

Hi,
A few days back purchased Samsung A33 & haven't used it much but repeatedly getting hang during the outgoing & incoming calls

When I make a call, it displays after a few seconds & sometimes it takes a long time to open the calling option page.

Either I need a resolution or a better alternate device.

Thanks & Regards,
Faritha Banu
[protected]@gmail.com

Dear Samsung,

Around October 2020, I purchased a Samsung M31s and it worked fine until Dec 2021. At this point, abrupt restarts would happen, At first it used to be linked to usage of specific apps, then just out of blue it would restart once in a week and finally from April onwards, it would restart multiple times in a day.

Finally unable to use the phone any further, I took it to the service centre who promptly without any further examination, informed me this is a motherboard problem and would cost me 9000 for repair. On highlighting this with your representatives, they have offered my 25% discount on motherboard repair.

On researching on the internet, this is the same story, repeated over and over again within the same range of M-series phones. Few months after warranty is over, the phone starts restarting and then service centers ask you to pay 9000 for repair. Below are several examples o[censored]sers facing the exact same issue. Same is also highlighted by every major newspaper in the country.

While your call center team was professional in handling the requests, your company['s overall approach to selling defective phones is downright deplorable. I request to repair the phone at full expense of Samsung. I look forward to a favourable response.

Link to similar cases highlighted:

1. https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄

2. https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M31S-automatic-Hang-and-rest...⇄

3. https://r2.community.samsung.com/t5/Galaxy-M/My-galaxy-m31s-keeps-crashing-and-r...⇄

4. https://r2.community.samsung.com/t5/Galaxy-M/Phone-freeze-and-restart-after-new-...⇄

5. https://r2.community.samsung.com/t5/Galaxy-M/M31-restart-automatically/td-p/1155...⇄

Regards,
Soumyadeep Paul

This is with reference to above mentioned subject I would to express my dissatisfaction with Samsung product & its services.

My TV has LED display issues as it is continuously getting the dark shades while watching the TV. Hence, I raised support case with SAMSUNG Electronics service center.

The engineer visited my place and he told mother board needs to be replaced and it will be costing 10 to 12k. So, we agreed the cost for mother board replacement. After checking the company website, Engineer told the company stopped the model and it can't be repaired. He said that I will be getting the refund from the company between 65-100% of the Invoice amount. He also took the screenshot of the invoice as he would like to submit to the company.

We received the first call from the company,
1. saying that they will pay 20% of invoice amount i.e., 7800/-, and
2. again i received 2nd call, saying that they will pay 12k only (in the form of samsung coupon)
3. 3rd call received, saying we can only give Rs.6630, and they are threating me as well.

I really never expected such kind of bargaining and threatings from the company. As an innocent customer and trust on the brand, by seeing their adds, i bought the Samsung TV and now they are rejecting my repair request even i am ready bare cost of failed part replacement.Also, they are threatning and saying "complain whereever you want". Now, I am realizing that i made a mistake by choosing a 3rd class brand TV as they are giving false promises by saying they will take care after the sales. Now, i am not in a position to buy a new TV as Open heart surgery was happened to me and not in a position to move from the house. I am really tired of making follow-ups with their support as there is no response. All the time, they are simply closing the SR without calling to me.

NAME: K N Trimurthulu
TV MODEL: UA32J6300
Seril NO: OA3V3PCG500364N
Samsung Support case NO: [protected], [protected], [protected], [protected]