Pathetic customer care experience, roadside mechanics are better at dealing with situations I would say. I do not expect a company with such stature and global presence to have such a service team. I had raised product service complaint on 28th March 2022. Engineer came diagonosed PCB fault and gas leakage, Another engineer came in the next day fixed it. After a week, the problem came back, I complained again. The second engineer came and said the sensor might be at issue, other things are okay. I complained again, the first Engineer came and diagonsed that the gas leakage was still there and a sensor was not working fine. Second Engineer came the next day, fixed the gas and put a new sensor. After a week, the issue was back, I complained for the fourth time within a month, noone came for couple days then a new third engineer came, he looked confused and did not know what had happened with the fridge. Asked me to shut the fridge for a day and that he’ll be back the next day. I kept calling and that bugger did not pick my calls. I again complained, the very first engineer came back and diagonised that the outer fitting of the condensor is at fault now. Been a week, I have to follow up for the work and there is no accountability on Samsung or Service center’s part to check on the customer complaint. Really appalling state of affairs, I hope to never buy Samsung or if I do, never get after services. Local mechanics are better equipped and skilled I would say!
Peak summer, the fridge is a side by side door large fridge, imagine our plight for the last 1 month. Tried to reach to higher authorities in the service department, but they also don’t bother to call back and hence can understand the situation of their services. Leaders are incapable, let alone the ground force. I just hope this issue gets resolved soon, losing my patience each passing day!
Samsung India customer support has been notified about the posted complaint.
https://www.indiatoday.in/technology/news/story/samsung-galaxy-a-galaxy-m-series...⇄
https://r2.community.samsung.com/t5/Galaxy-M/M-Series-Motherboard-issue/td-p/990...⇄
https://www.google.com/amp/s/tech.hindustantimes.com/amp/mobile/news/old-samsung...⇄
https://updatifynow.com/samsung-galaxy-m30s-motherboard-freezing-reboot/
I again started complaiming through my mails to samsung in April. I got a call from their representative saying that it cannot be solved as the warranty already over. I told him that it is a common issue (not only the case of mine ) and I have told him just to google to know the fact and similar cases. He told me that there is no need and 80% of them are frauds. Again I felt very disheartened hearing that. After this I shared the news links and all to servivehead.[protected]@samsung. com. From there I got a call from Deepu, service executive. He asked me to submit phone again and submit a job sheet. I somehow managed to do that during my busy work schedule. After some days he again asked me to submit the phone and create a new job sheet as he needs to take some reports. I again submitted the phone. From the service centre they told me that there is no physical damage or water damage to my phone, the problem is only due to software update. But Mr Deepu after some days called me and told me that he cannot solve the case because there is a line on outer cover of the camera. I still dont know how it is related to mother board issue. It is a clear case of cheating customers (It is not only the case of mine, but for many). Interestingly we cannot mail back(reply) or call them back to the service team of samsung. We need to wait for their response for a never ending periode. I again raised a mail on 19/05/2022.They told me that they will contact me. But no one contacted me. After raising so many complaints in social media, again I got a call on 23 rd June from Ms Shivangi, customer service executive.Then they asked me to submit the phone again to service centre. I submitted my phone in the service center near by me.Aftrr this again I didnt get any response for many days. I tried to contact them through mails, calls etc. No response for many days. Again I raised my complaints through social media. After so many days I got a call on 4th July from Mr Jay Prasad, senior executive from samsung and he told me that he assigned Mr Deepu again to solve my ssue. Again the same thing repeated. He started not responding my calls mails.Finally on 10 th July I got a call from Mr Deepu saying that they cannot solve my issue as there is minor line on the camera outer cover. I asked them if any hospital reject a person who approached them with a heart attack, saying that there is minor wound on his leg??? He had no answer!!! Simply he told me that this is samsung's policy!!! What a policy is yours!!! Brainless, pathetic!!! You have a zero customer service policy!!!i I am attaching a photo of my camera outer cover here.. You decide the things..We can easily see many similar case in social media sayng similat issues. We are not getting any service from samsung india.