Samsung India Complaints & Reviews

Hi, I am from India. I had purchased New Air Conditioner There was abnormal noise from out door and p4 erro in display indoor from it and I complained. The service engineer not came and try to sort it till date and the company warranty expired on 14-april-2022 It is nor more than 25 days passed and in such hot summer still I cant use that AC how SAMSUNG can support in future. I am trying to contact CEO also but nowhere contact details are there. I demand replacement of new AC and it is brand new I appeal to all customer NOT TO BUY SAMSUNG AC in future. they have pathatic service in INDIA. better go for LG. they have very prompt service

I have ordered Samsung Galaxy Watch4 from official Samsung online store through Samsung mobile app. on 06/05/2022, 6pm.

My order was delivered on 8/05/2022 at 11:50 AM. So when I received my order, the seal of the box was already open and watch and charger both items were missing. I want to highlight that outer package was completely closed but the seal was broken of the product box and there was no invoice either.

As soon as I received empty box, I called customer helpline number and they said to treat this one priority and also committed to provide resolution in next 24 hrs but sadly I did not received any communication meanwhile I also dropped mail to them explaining all scenario.

I called them today i.e. 9/05/2022 at 12pm and I got the same reply they will treat this on priority but we all know that these are just words and nothing else.

I would request Indian consumer forum to intervene and provide me some resolution as it was my hard earned money.

Name: Manoj Verma
My order number is: [protected]
Samsung complaint ticket id: 55242674 and 55241949

I was observing some possible minor issues with my Samsung SSD. I for over 3 - 4 days was trying to get in touch with their customer care email.
Everyone was redirecting to other email support.
Finally from one email I got the address and contact number of supertron in Marketyard pune which is the Samsung service center.
I contacted them.
Initially it looked like they are supportive but after initial call, there's no response from them at all.
2 weeks have gone a few reminders and they are providing no support.

This is my conversation on whatsapp no. [protected] with Mr. hasseebullah, a product expert with Samsung, on 02.05.2022, although he advised me to contact “Customer Care”, but I being a Senior Citizen could not locate it on that day and in any case he agreed to forward my complaint to the concerned department

“Hi I am ASHOK GUPTA and wish to inform about the malpractices existing at your service centre in lajpat nagar, New Delhi, India

May I go ahead?

Well i have a j5 mobile phone purchased from your outlet in south extension 2, New Delhi but recently i noticed that the selfie camera was hazy so i contacted them. They directed me to service centre at k-17, ground floor, lajpat nagar-II, NEW Delhi 110024.they informed me that perhaps some dust had gone in and the lens will need cleaning but in case that doesn't work the camera would need to be replaced. I enquired about the cost and was informed that only cleaning will cost rs. 180.00, but if camera needs to be replaced the same will cost rs. 3000.00 Approximately. Accordingly they will inform me telephonically within 2 to 3 hours after opening the phone and checking. So I came back but no call was received by me.

I required my phone and went back next day i.e. on 3rd of March 2022 and was informed that Infact both cameras required replacement but I was shocked as the previous day the front camera was working fine. On my enquiry the young lady at the reception counter explained that she didn’t know anything as that’s what was informed by the technician to her. Well on enquiring about the costs i was informed that for both cameras the cost will be rs. 2000.00 Only. Now it was another shocker to me because the previous day cost for one camera was rs. 3000.00, but now for both cameras cost was only rs. 2000.00. I could understand that something was not correct so asked her that I wanted my phone back as i don’t need to get any camera replaced. Wallah I was given my phone after 10-15 minutes and to my utter surprise I find that both cameras were working and it perhaps required only lens cleaning for which they charged me rs. 177.00 vide invoice no. [protected] dated 03.03.2022

So this means that they are charging customers for items not requiring replacements and perhaps taking it out of the company's stock and selling it in black/open market. The company is not aware as the customer is paying for items not replaced in their phones but only are set right with minor repairs. All such malpractices ultimately however spoil the reputation of a big company like Samsung with presence all over the world which is not good for any company in the long run. I being a senior citizen and a regular customer of Samsung thought it fit to bring it to your attention as such feedbacks are required to set such things right

Don’t u have any whatsapp number for your customer care team or cant u forward this to them

Thank u for hearing out this senior citizen

But please do forward it to whosoever will look into this as this will only help Samsung in keeping its good reputation intact

No that's all once again thanks”

Having received no contact from Samsung I am lodging this complaint in the hope that corrective actions are taken.

ASHOK GUPTA

Firstly i have raised a request for AC uninstallation and installation.Then the technician didn't responded and misbehave, I had raised request again, ac got uninstalled but didn't get any response from technician, when i reached to customer support, got to know technician unable to contact me though my phone number (though it was available but didn't get any call) and didn't get any information regarding that, and support said they will again contact me after taking my alternative number.But now i see a message, that request got cancelled.How many times do i have to reach out to support and waste my whole time. Such a bad service from samsung.And such trouble just for a ac installation.
Please refer below raised tickets everytime :, [protected], [protected]

I just Brought this Mobile yesterday 07-May-2022. It's Heating up too much. I can't even use it. I want to replace this Mobile. Please help me. Or arrange a call for better clarification.
Please consider this request.

Dear Mr/Ms CEO,
Greetings of the day.
I am feeling extremely disappointed and disgusted from the product that Samsung is delivering to its customers. Even after repairing exactly after three months the same problem has been persisting. I don't have that much amount of time to be behind your customer care executives and service engineers and register my problem everytime regarding the same issue. Please take my product back. I am willingly to give way my product to your highly esteemed office. Please cherish your pathetic quality of product and I am thankful for the experience that Samsung has provided us. I swear, will never ever recommend nor buy Samsung products. Kindly find the attached receipt copies that the service engineers have provided after repairing. I have decided to move to the consumer forum and raise my issue regarding the mental harassment that my family and myself have been facing over the last few months.
Best wishes for Samsung
With Regards
Prof. Rudra Pratap Dey

Dear Mr/Ms CEO,
Greetings of the day.
I am feeling extremely disappointed and disgusted from the product that Samsung is delivering to its customers. Even after repairing exactly after three months the same problem has been persisting. I don't have that much amount of time to be behind your customer care executives and service engineers and register my problem everytime regarding the same issue. Please take my product back. I am willingly to give way my product to your highly esteemed office. Please cherish your pathetic quality of product and I am thankful for the experience that Samsung has provided us. I swear, will never ever recommend nor buy Samsung products. Kindly find the attached receipt copies that the service engineers have provided after repairing. I have decided to move to the consumer forum and raise my issue regarding the mental harassment that my family and myself have been facing over the last few months.
Best wishes for Samsung
With Regards
Prof. Rudra Pratap Dey
Contact no. [protected] / [protected]

Hi Team,

I purchased this phone Samsung AO3s/3gb; [protected] on March 1st 2022.

Dealer informed that this is good phone with all types feature that I need like conducting meetings on meeting app for purpose the purchased this phone.

Later when I started using this phone and tried to connect Bluetooth speakers I faced issue in playing meetings on meeting app like zoom and many others.

Also this phone Bluetooth compatibility is very limited and poor. Its compatibility id very less with many Bluetooth devices where my all other phones work very well on all my Bluetooth speakers.

Also I find that when ever I connect this phone to wifi it the online video streaming quality worsens and video and online meeting app starts stopping while streaming only happens when I am connect to wifi.

I took this phone to the shop they did master reset and updated its software but still issue is increasing. And we are not coming to any solution. Dealer asked me to sell this phone in half the rate and asking me to buy another within 2 months which is not at all acceptable and this is very upsetting when Samsung dealer after giving all promises in the beginning to sell there phones without even checking the condition of the phone.

Please look into this matter and I request as I am your loyal customer to upgrade my phone at zero cost.

I have attached bill for your reference.

Regards
Piyush

Dear Sir / Madam,

I am writing to you to raise an issue about: Mobile Phones & Accessories

The issue that I have experienced was:
Last month (8th April )my mobile (Samsung A51) fell down from my hand, display and back cover got damaged. I visited the local Samsung service center on 9th April and get those both replaced (paid the bill and the receipt is with me, dated 13th April ) and the service center has issued a warranty of 90 days. Yesterday while I was disconnecting the call, I noticed some line on the display then immediately I visited the same service center in which the display replacement was done. The executives said that they cannot change the display under warranty. Then I called customer service for several times, finally today morning I got a call from the Call center stating that they will change the display with charges( means I have to pay 100% amount for new display) which is not appropriate. No scratches, no dent, no brakeage on the display. If it is not working due to anyone of the above reason I would not have claim the warranty. Hope you understand the problem and request you to do the needful.

It occurred on: 6/05/2022

I request SAMSUNG to replace the display which is in warranty.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

I bought samsung galaxy note 20 ultra phone on october 2021 which is 70, 000 and after 3 to 4 month i feel some issuue in loudspeaker I took it to a Samsung service center in Bhajanpura delhi around 25th march there my phone was fixed to me without getting a job card or any sign, I asked about this and he said me that there was no big issue, take it.

After this service I used my phone and 5 days ago my phone fell in the water and phone got dead due to water while Galaxy Note 20 ultra water resistant under warranty even after that service center people Admittedly, it will no longer be under warranty.

Then I called customer care, I told them everything, then they told that once the phone is opened, it is not water resistant or these service center's people tell you after service when you got the phone something like but they didn't tell like this to me.

Customer care said you go to the service center or complain to their manager, then I did the same thing to the manager Mr. Jitender, he said that I will fix it under warranty, you submit it, I did that In the job card he mentioned out of warranty when I asked about that he said me after repairing we will mention it under warranty Next day Jitender ji called me and said that we can't repair of this phone you can take it..

i haven't got the phone yet please help me...

Mr. jitender Service Manager
Bhajanpura samsung service center

Thanks & Regards
Rahul Dixit- [protected]

Maine October 2021 ko samsung ka galaxy note 20 ultra phone buy kiya tha jo ki 70.000 ka hai or uske loudspeaker kuchh issue tha jo ki maine sumsung service center bhajanpura delhi me dikhaya 25 march k aas pass waha mera phone mujhe thik kar k de diya gaya bina job card banaye or bina kisi sign k maine pucha toh kaha ki koi bada issue nahi tha le jao,

uske baad maine apna phone use kiya abhi 5 din pahle mera phone pani me gir gaya or phone me pani jane k karan phone dead ho gaya jabki galaxy note 20 ultra water resistant hai or under warranty me hai uske baad bhi service center walon ne mana kar diya ki ab ye warranty me nhi ho payega.

phir maine customer care par call kiya unko maine sab bataya toh unohne kaha ki jab phone ek baar open ho jaye toh wo water resistant nhi rehta or ye service center wale apko batate hai service k baad jab apko phone dete hai maine kaha ki mujhe aisa kuchh nahi bataya or na hi koi job card banaya tha.

customer care walon ne kaha aap service center jaaye or unke manager ko complaint karo phir maine aisa hi kiya waha k manger Mr, jitender se baat ki unohne kaha ki main isko under warranty thik kara dunga aap isko submit kar doo maine wo kar diya uss job card me mentioned kiya gaya out of warranty jab maine ye unse pucha toh unohne kaha ki repair k baad hum isko under warranty mentioned kar denge next day jitender ji ka call aaya ki hum isko repair nahi kar sakte aap isko le jaye..

main abhi tak phone nahi lekar aaya hu kindly please help me...

Thanks & Regards
Rahul Dixit
[protected]

I brought a samsung watch 4 from samsung in the month of Dec 2021 and by March 2022 it has some issues, the service centre replaced the hardware and returned the watch free of cost.

In the month of April I took it to swimming pool with the swimming pool mode ( this is water lock) and within 10-15 mins the watch went off. And it's not powering on, I tried charging but still not powering on,

I took it back to service centre and they said it's due to water clogged and I have to pay for the damages which is hardware batter and sensors, it's like buying a new watch now..

They calim the watch is water resistance but the watch has failed the same.

I haven't taken back the watch from the service centre yet and want to fight this case leagal way.

I have attached the invoice copy of the same the watch is still under warranty. I also have the voice recording of 42 mins call conversation with the service centre where they say it's upto 50 mts water resistant
Kind regards
Rahul
[protected]

I got my order of samsung f62 on 5th May 22.After clicking pictures in the Potrait mode I have seen that the quality of edge detection is poor (not at all like the pictures we see in the advertisement or in revive section) besides that I have noticed a 2% drain out of battery after clicking 8/9 pictures. I'm not satisfy with this samsung f62 model.

We are using samsung phones for 20 years. The display is going always. Recently we bought a phone galaxy F12 on 15/10/2021 . we did not even put it down but display is not working, but sound alone is coming. how many times can we spend money to change display. pls consider this.

I have placed my order on Samsung shop app during FABGRABFEST sale on 2nd May'2022. I have prepaid my order and order got confirmed. After 4 days of confirmation of the order they cancelled the order even though I have not requested for cancellation. When I contacted their support they are asking me to place new order. But now the same product is Rs7000 costlier. They are running fake promotional campaign and cancelling the orders there by...

I made 500 transaction on 30th April in Samsung pay: it was failed but money was deducted... I reported to Samsung customer care to put a complaint even after raising query but my money was not returned

Pathetic customer care experience, roadside mechanics are better at dealing with situations I would say. I do not expect a company with such stature and global presence to have such a service team. I had raised product service complaint on 28th March 2022. Engineer came diagonosed PCB fault and gas leakage, Another engineer came in the next day fixed it. After a week, the problem came back, I complained again. The second engineer came and said the sensor might be at issue, other things are okay. I complained again, the first Engineer came and diagonsed that the gas leakage was still there and a sensor was not working fine. Second Engineer came the next day, fixed the gas and put a new sensor. After a week, the issue was back, I complained for the fourth time within a month, noone came for couple days then a new third engineer came, he looked confused and did not know what had happened with the fridge. Asked me to shut the fridge for a day and that he’ll be back the next day. I kept calling and that bugger did not pick my calls. I again complained, the very first engineer came back and diagonised that the outer fitting of the condensor is at fault now. Been a week, I have to follow up for the work and there is no accountability on Samsung or Service center’s part to check on the customer complaint. Really appalling state of affairs, I hope to never buy Samsung or if I do, never get after services. Local mechanics are better equipped and skilled I would say!
Peak summer, the fridge is a side by side door large fridge, imagine our plight for the last 1 month. Tried to reach to higher authorities in the service department, but they also don’t bother to call back and hence can understand the situation of their services. Leaders are incapable, let alone the ground force. I just hope this issue gets resolved soon, losing my patience each passing day!

We have purchased an samsung ac on 3.5.2022 from sales emporium jadavpur branch. We were planning to purchase daikin or panasonic ac. But we were forced to purchase sumsung ac. At the time of billing we were not clearly informed about the installation charges. The representative told us the amount will be appx 3000. But today they have made total bill of 8000 which is disgusting. They clearly told that they can not install the machine on karnish. They will install the machine on terrace. For that reason the total installation charges has increased. And if we want to install the machine on karnish then we have to arrange for that. This is not done sales emporium. I will complaint it at consumer forum.

Hi
I have purchased a samsung A 50...3 years before, one month before my phone front glass cracked and I visited a service Centre SKY SOLUTIONS in Ernakulam Kerala..
As per their instruction and advice i approved for replacing the Display instead of front glass at 5000 rupees...
After two days my phone display shows some problems

Mobile speaker complaint Incoming voice not audible, Service Centre people informed that the speaker has some complaint i waited there in service centre for one hour, they had cleared the complaint by replacing the speaker under free of cost basis. But no invoice is given to me.

On the next day morning, suddenly my mobile display got black out, cant able to see anything.Again i visited the same service centre, they ask me to wait in their permise.After their checking, they inform me that some coupler has been loosened, and they have cleared the issue.

After 2 week suddenly my mobile display gets start to flickering, cant able to use the mobile.Again i visited the same service centre, i had given the mobile to service people.After three hours, I called the centre for updates they informed me that no issues found you can take the phone.But I am not agree that the complaint is genuine and informed them to re check after one hour I again called them now they are informed me that there is an updation for this issue and need to be done that, I agreed that and waited for another 2 hours.No call back from their side so i called again now a person took the phone and informed me that software updation cannot be done they checked the phone by replacing a new display no issues found so need to replace the board it will cost 6000 rs.
I had not given the approval and collected the mobile back.. When I called the service centre for any updates different people's are taking the phones and speaking differently.

Totally i get frustrated so I decided to send mail to samsung on 18th of March I send a mail to samsung... Surprisingly I got a very fast replay and continuous phone calls from samsung And a person from samsung head office team Mrs.DHANAPANDIAMMAL SANGAIAH S

she asked me to submit the phone at any other service centre...so I visited another service centre. But the people at the service centre said that they cannot take and check the phone...The same is I informed to this person through mail...
After two days she called me and ask me to submit the phone at the same service centre SKY SOLUTIONS...
On 4 th of April I submitted my phone at sky solutions... 2 days over, 1 weak over 2 weak over... No updates from samsung team as well as service centre people.. I called so many times at toll-free send lotoff mail to Dhanapandiammal no updation no mail replay. I totally fed-up...

After one month the lady called Mrs.DHANAPANDIAMMAL SANGAIAH S called me and ask me to pay 6000 rupees for replacing my phone's mother board... I wondered what's happening here... My life 3 months I spoiled to clear my phone's issue...
The person called Mrs.DHANAPANDIAMMAL SANGAIAH S she is very very irresponsible customer relation excicuitve... Why this person hold my phone at the service centre for one month...Allready the people from service centre ask me that mother board will cost 6000 then why this lady take 30 days to saying the same think... Very pathetic
I wondered how a person like this much irresponsible one comes in the team of customer relation excicuitve of samsung...

1 st I think only service centre people are irresponsible in the samsung now I realise customer relation people also the same... Very very bad... A person like her can spoil the name of a good company into bad one...
I will not suggest any one of my friends or relatives to buy samsung products because of these type peoples are working with them...