Samsung India Complaints & Reviews

Hello,
Myself Alok Kumar Sundaray I have received one message from samsung service centre that i postpone the appointment which is totally wrong. I was waiting for the person who ll install AC after calling multiple times I didn't received any response.
Service request no-[protected]
Name- Alok Kumar Sundaray
Mobile no- [protected]

I Purchased new samsung j8 mobile on 3-9-18 but unfortunately device got bended automatically after I kept in pocket and riding on bike i call ur customer care number they told me that u have to visit the service center and they will solve
but when i visited Samsung service centre my experience is very disappointed, , firstly they refuse to get my phone repair under warranty after long conversation company refused to repair, but you can also checked with service executives there are no dents and sctaches on mobile I know how neat i used my mobile then how they can said warranty is void,

Its a totally manufacturing defect and you have to refund my mobile amount as their is none of my fault, bcoz i pay 17990 bcoz I have trust on Samsung quality bcoz I used Samsung mobiles from 2009 to 2019 but never got disappointed like this before .

here iam attaching my mobile job sheet .

Mobile submitted service centre details

Samsung Service Center,
B2X SERVICE SOLUTIONS
8-3-903/4, Yella Reddy Guda Rd, Pratap Nagar, Nagarjuna Nagar colony, Ameerpet, Hyderabad, Telangana 500073

Regards,
Mohd Ghouse Pasha
Hyderabad
[protected] / [protected]

Sir i had submitted for screen replacement on 2 may 2022 service centre first of all charged me rs 180 for inspection then asked for screen replacement for 4800 i said ok do it . after submitting phone they told me that your charging slot is not working
then they said you may be using unbranded charger i said i had original charger and just 1 hour ago i fully charged my phone how come service centre is telling me to add 700 rupees for charger
this is very bad either samsung should rectify this or i am going to register to consumer court for doing fraud with customeer and phone was also in warranty just 8 month old
serivce id no [protected]
DO THE NEED FULL

I purchased a flip 3 on 27/10/21 but its been not more than 6 mo ths and suddenly while talking on the phone, i saw a white line appear in the middle of screen at the hinge area.since it was covered under warranty, i took it to the samsung care and it was shocking to find out that they were trying to find out something in the phone so that they can avoid the repair or replacement and finally he came up with a rusty scratch calling it a impact dent and denying for the under warranty repair.and to the extreme, the scratch was on the different left lower back of the screen amd i was seeing the screen being effected from the right front side.plz stop this looting from the customer service centres and find me a solution

I have purchased a samsung galaxy m 31s phone 1 year back. Soon after the warrantyperiod exactly 1 and half mnths it got autorestarting itself and auto restarting itself every few seconds after a software update. When i ran to the nearest service centre and checked the phone they said its becoz of mother board issue and they are expecting me to pay8k for replacemnt. As i checked the complaint forum most of the customers face thesame issue from the m series phones. How can a branded company like samsung does such kind of scam to the their thousands of trusted customers bygiving a faulty or defective product. Samsung was a most trusted brand forme and now i am regreting every seconds for taking a decision to buy samsung phone. Why the customers should pay for the brand fault . Samsung should provide free motherboard replcement as mostcof the customers go through the same issue. Why should we pay for trusting ur brand and buying a phone investing so much of money. And atlast u will make us pay half of the mobile cost for ur fault. So dissappointing. And injustice to the customers

Samsung customer care (complaint reference): [protected] Dt. 26 Apr 22
Mobile No: +91 [protected] Invoiced name: Namrata Raikwar

Samsung 1.5T AC purchased on 28 Mar 2022 from Croma Hennur Rd Bengaluru, installed on 3 Apr 2022, became defective of "No cooling" on 21 Apr22 and complaint of the defect lodged to Samsung customer care on 26 Apr 2022 subsequently followed by repeated calls to customer care... but on deaf years and no attention to the AC yet...

THE PRODUCT IS HARDLY ONE MONTH OLD AFTER INSTALLATION AND UNDER WARRANTY ...

Request Samsung behave and act responsibly to expedite necessary attention to the AC

I have purchased Samsung AC in 2021, hardly used it for 6months, as we use it mostly in summers, when we started using this year within few days it ran out of gas, when i logged a service request, they recharged it. The very next day again the AC ran out of gas.. when i escalated the issue another technician came and checked it has damage inside the outdoor unit and turned out to be defective product. As it's a brand new AC i demanded for...

They charged me over 8000, didn't repaired my ac and worst service. And now they are declining to repair it forcing to sell a new one.
They charged over 4000 for a new spare part which was already working fine.

Fraud service center in Aurangabad, Bihar.

I bought m31s from Amazon 14 months back, screen stopped working I approached Samsung Service Center at first floor, luxmi nagar, delhi, they diagnosed and gave me an estimate of 5800, I said ok. Same day evening they changed screen, charging board assembly etc.

Next day it didn’t let me charge mobile with C to c charger and cable. I took handset again to them, first the technician told me you will be charged for charging board, I said why it’s just 1 say you replaced it. Then he started giving me stupid things as if I am uneducated. He has kept the handset for 2 days as part is not available ???? And I will be charged again for same thing.

What the hell can’t you diagnose and repair on one go and why you will charge me again if in wty, also he said data might be erased, what charging board has to do with data?

dumb and over smart technicians centre one will be thugged for sure.

Sir 2020, I had taken Samsung's refrigerator, now there is the sound of compressor s cut cut, if you mean castmar care s bat, then that charge is demanded when the compressor warranty is 10 years please help me. do justice soon

Hang problem and connect network is very bad

Hi Team,

My name is Lalit Kumar, I purchased Samsung AC 1.5 Ton Model # AR18BY3ZAPGNNA on 19 Mar 22,

Below are the multiple issues in 1 month of purchase of Samsung product:

Initial AC was delivered same model, installed but after all process done AC was faulty and not working, so returned and installed another one.

In another installed AC we have a certain issue like not efficient in cooling, sound issue and very important bad and worst smell. Complaint has been raised twice but not resolution.

While diagnosing by the technician we realize that 2 blower fans are already damaged, this is what Samsung is known for.

Very disappointing with Samsung

Issues has already been raised several times and this is my 3rd complaint in just 1 month of purchasing Samsung product, I had a very faith on Samsung product due to its durability and trust as it’s a

renowned name/ brand name.

Afterall it’s our hard-earned money.

Please provide me a resolution, waiting for your positive response.

I realize its all myth, one of the worst and bad experience I ever had, I would never go for Samsung product ever again.

Regards

Lalit

[protected]
[protected]

Out of nowhere a pink vertical line appeared on the screen. The phone wasn't dropped or damaged in anyway

I purchased one 1.5 ton AC from [protected] on 22.4.2022. Bill No. SA/22-23/0320.
At the time of delivery the defective piece was sent and installed at my home.
None of my repeated complaints was addressed properly till 27.4.2022.
Kindly make a proper inquiry for want of justice to me, failing which I shall knock the door of law for compensation.

I purchased a flip 3 on 27/10/21 but its been not more than 6 mo ths and suddenly while talking on the phone, i saw a white line appear in the middle of screen at the hinge area.since it was covered under warranty, i took it to the samsung care and it was shocking to find out that they were trying to find out something in the phone so that they can avoid the repair or replacement and finally he came up with a rusty scratch calling it a impact demt and denying for the under warranty repair.and to the extreme, the scratch was on the different left lower back of the screen amd i was seeing the screen being effected from the right front side.plz stop this looting from the customer service centres and find me a solution

Sir i have ordered refrigerator as on 18 apr 2022 n its delivery date is 24th apr 2022 but it not delivered yet i have complaint many times but not get my order yet so if my order have delivered by tomorrow i will accept it but if not plz cancel my order n refund my amount ...

Hi Sir madam I have purchased a phone from samsung smart Cafe AAA retail Inc located in Bangalore kammanahalli they have cheated us and given defective products it is overheating I'm not able to hold in hand it seems like it is going to explode so I went to outlet many times asking for refund they denied I asked for mobile refund that also was denied they are least bothered about us not responding so I raised a complaint in samsung portal that complaint I'd also closed without my knowledge. So I want to escalate this to consumer court. Kindly advise me accordingly until I get full amount refund.

Handset Was Purchased from Amazon on 31st Jan 2022 within 4 Months There is an Issue with Device and I have Been Complaining Regarding the Same to Samsung Customer Care Multiple Times and They Are Denying for the Same As i am Not ready to Submit the Brand New Phone for Repair and Check i Have Been Updating them The Same and They are Not Ready to Listen I have Mailed Tehm Multiple Times With the Details and Proofs that This Device Has an Issue and Its Not With One User all Users Are Facing Same Issue Model Purchased S20FE 5G cost of 39990 and they are not ready for Replacement or Different Device Purchase.

Hi,

So I have been an big fan of Samsung devices. I got 10 of them at home. Started from Ace plus and now I got an s20 plus after numerous upgrades over the years. I even recommend people Samsung only

This is the first time I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing defects. First it was the back panel that was opening up, I got it fixed at the Samsung service center and now out of the blue. A purple vertical line across the screen. I have taken exceptional care of my devices and this happened. I'm quite shocked that a premium device has such defects. I'm not the only one facing this issue, plenty of others are facing the same issue as well. This happened after one ui 4.1 update and other countries are replacing their screens FOC even if they are outside warranty.

More than 1000 users in India are affected by this.

Now I don't know what solution you are going to offer me but unless it's a FOC screen replacement I don't think I'll ever trust Samsung devices again. My view on Samsung devices will only change based on how I'm treated by your customer service now. I'm not willing to pay 16k for a screen replacement since this is not my fault. I might have to shift towards other companies that provide premium devices of high quality with superior hardware and customer service.

I will attach the previous Samsung chargesheet for fixing the back panel along with my device image and the link of Samsung community where others are facing the same issue.

Samsung community link: https://r2.community.samsung.com/t5/Galaxy-S/Vertical-green-lines-in-S20-display...⇄
References: https://gadgets360.com/mobiles/news/samsung-s20-plus-display-vertical-lines-pink...⇄

Regards
Vishal B P
[protected]

My ac was facing cooling problem.. i complained to Samsung customer service center.. on[protected] he said your product warranty period is over.. you have to pay for the repair.i said ok one service engineer came on[protected]Ramesh gaddi) and with out proper checking he filled the gas and said he will give the 1month garranty for gas.. after one day same problem came.. again i complaint in Samsung service center no one called me till now.my service reference numbers are [protected], [protected], [protected]