Samsung India Complaints & Reviews

I purchased the Samsung Galaxy M30s on 28th September 2019 from Amazon.

I had no problems with it whatsoever all this while. However, after the software update about a month or so back, it started automatically restarting time and again. On some days, it might have restarted more than 15-20 times. A couple of days back, the screen again froze and switched off but this time it did not start at all.

When I went to the Samsung service center, the lady within 30 sec said the phone is dead, the motherboard needs to be replaced which is going to cost Rs 7000/-. When I searched online, I found that many many people had the same problem and it appears that Samsung is at fault. The lady in the service center also agreed it is Samsung's fault and it looked like she was familiar with the issue but just said they would have replaced it if it was within 1 year warranty period.

This is highly unprofessional of Samsung that loyal users are being made to go through this for no fault of theirs and because of some defect on Samsung's part. I would request Samsung to look into this issue and resolve this.

Dear Sir, we have purchase the new air AIR CONDITIONERS on date 25.03.2021 through flipcart on line now AC after 1 years have been defective & not current working then we have complained to customer care. Now customer care only raised complain to complain the but not action . after 5 days complete but not action then we will paid service & parts I will request the registered the complained & will be action of sumsung company with product.
Charging for repair / Not repaired under warranty
complaint registered on 1st time date 06.05.2022
complaint registered on 2nd time date 07.05.2022
Every day complain to registred of two time but action at the time
aslo comment form customer care work under process & defect parts in transit

So Please do the need full action please

Bill copy attached thanks & regards hemraj singh Mob [protected]

I have ordered([protected]) Samsung refrigerator through online on Samsung shop app on[protected]. I have received damaged product on[protected].

Very next day Engineer visited and provided CSR copy for replacement. I have contacted Samsung care through call, I was asked to send damage pics along with CSR copy. I have shared all the required details same day. They said they would resolve the issue in 24 to 48 hours. But, till date issue is not resolved. No response to my emails and calls. I have contacted through chat service as well, they were responding with same pre-recorded messages “issue would be resolved in 24 hours”. This entire process is big ordeal and frustrating. Without refrigerator, managing these many days is very difficult.

Dear Sir, I would like to bring to your kind notice about utterly unprofessional service provided (failure to provide) by Samsung India. It has been more than two weeks since I have complained but your team as only deferring the issue by buying 48 hours and they have been doing the same since last two weeks. All calls, mails, communication has resulted in NO resolution of our issue and we are left extremely harassed. You have no shame of getting your name spoiled on social medial, no responsibility towards customer and I could not but only blame your incapable leadership. This is the last approach to the Samsung and If not resolved within 48 hours, I will take strict action and lodge a fraud case/FIR against you and your company( including global action ), but not limited to this.

We have ordered a television through Samsung corporate program and the same was delivered on 28th April 2022 via order number [protected]. when the installation executive from Samsung arrived and opened the TV, he found it defective. His report is attached. Same day we lodged a complaint to snmsung and they gave us an assurance of picking the TV and refunding our money. It has been issued over mail communication. However, since that day, we are running post to pillar and no one is picking the TV neither refunding the money. We are just receiving calls from team that they will transfer our matter to one department to another and will revert in 48 hours. It has been two weeks now.

As a last amicable attempt, I am writing to you, hoping that you honourably run this organisation and will resolve our grievance promptly within 48 hours.

Regards,

Order No: [protected]
Product Name: Galaxy Watch 4, Bluetooth, Green
Name: Manoj Verma
Order Date: 6 May 2022
Delivery Date: 8 May 2022

The product was delivered around 12 pm, the package has three layers.
The outer polybag, the secondary cardboard box and the product box.
The outer polybag and the secondary cardboard box was intact and fine. But the company seal on the product box was broken (cleanly cut using a blade), the box was empty, the watch, the charger and the invoice all were missing.

I want a refund for my purchase or the product as it is promised.

This is my second complaint on the consumer forum, I don't got any resolution for the first one.

I have complained many times in Samsung Customer Care, even talked to the team leader Mr. KUMAR KARTIKE and Customer Support Center Supervisor, Head Office, Gurugram JITENDRA Singh Thakur, but there is no resolution.

I have put in my money in buying this watch and didn't received any resolution or the product.

I don't know anything about the investigating process done by Samsung to resolve my issue.
They are not doing any investigation regarding my problem and denied any resolution from their side.

I request Consumer Forum to help me get justice, I don't know where else to go.
There are a lot of features in the watch that can be used by Samsung to find the actual culprit.

I hope Consumer Forum will help me and believe there is still good present in the world.

Regards
Manoj Verma

Samsung Customer Care, Ticket ID: 55242674, 55241949.
Reference ID: [protected], [protected]

Attached are the photos of the box as received:
Empty Box
Empty Charger Box
Broken Seal on one side of he box

After updated my phone version one UI 4.1 the battery will drained fastely. so kindly solve the bugs and release new sotfware.

I bought samsung galaxy m21, before 1 1/2 years ago but its not starting
dont buy samsung mobiles they are looting money please buy other brands other than samsung mobiles.

I have bought 6gb 128gb Samsung M21 phone on 2nd November2020. The phone was working fine and suddenly after using phone for about 6 month there was issue detected with motherboard. I was told the reason for damage was water inside phone. I accepted it as during covid I used sanitizer to disinfect my phone which might have lead to the motherboard issue but still unhappy as it shouldn’t be damaging motherboard so easily. I had taken my phone to service center on 21st Feb 2021 after 3 months from the purchase date and I was told to pay 12k for 15k phone. With the help from your team I could able to get my motherboard and screen glass replaced in 6.5k however I was expecting the same in free of cost under warranty. I received back my phone on 31st feb. A week after motherboard replacement I got to know there was some other issues with motherboard. I was told my service center team that it’s again mother board issue but I don’t have to pay as it was Samsung issue.

On 17th Feb 2022 I found issues with the phone again. Phone was restarted and it never came back after android startup mobile screen. I had visited the service center and I was told that it’s issue with the motherboard again and asking to pay 6, 500 for the repairing. I’m failing to understand how come Samsung phone has issues with motherboard 3 times that too it’s not even one and half year old phone. I was not told the reason for the damage. Repairing device in authentic station not allowing to stand device for an year then what would happen if I repair it from local shops.

I really don’t want to go into this kind of conversation now and wanted your help to bring down the cost same as when I repaired last time. Please help on this matter on urgent basis as I have no other options left other than asking your favour here.

Covid has affected my family and me. No one left me from the financial damage even Samsung as said earlier. I would urge you to please consider my request in the same line and help me to get my mobile issue fixed please

Hello There,

I placed an order from SAMSUNG INDIA app on Date- 08/05/2022 Time-04:46pm as mobile phone (Samsung Galaxy M12) Order ID-[protected] whose price is Rs. 9499 /- For providing Gift to my Sister on the occasion of her marriage.

POINTS TO BE NOTED-

1- Samsung India promises for the delivery on Date-
11/05/2022 That's why I Ordered from there.

2- But After the Confirmation of my order Samsung
India has changed the date of delivery Date and
promises to deliver on Date- 12/05/2022 .
I, Contacted to Samsung Helpline they promises to
deliver the product definitely on 12/05/2022, But I
didn't received.

3- After consultaing Samsung helpline on Date-
12/05/2022, They reduced the date of delivery as
14/05/2022.
When I asked that you are promises to deliver on
12/05/2022 why I didn't get my phone they didn't
answer, when I said I will raise a complaint against
your company Samsung India they said You can.

SAMSUNG INDIA HURTED Us as-

1- Mental Pressure.

2- I am unable to provide Gift to my Loving Sister.

3- Samsung India is reason for making us UNHAPPY.

4- Samsung India lost the good bond and love
between one Loving Brother and sister.

5- Samsung India is bigger company but it is fooling us
by their wrong and false promises.

NOTE- If Samsung India shows the other date before the order then I, didn't confirm my order. I used to go other shop or other site.

WHAt I NEED AGAINST THIS-

In order I lost my 5 days on Samsung India due to the wrong promises.

If Samsung India can return my losted valuable time as 5 days then I am agreed .
But if not,

I need the phone price what I placed order as RS.9499/- at the place of my time is losted .

Thank you,

I hope you will provide better solution for me as -soon- as possible.

Name - ANURAG
Order ID- [protected]
Company- Samsung India

I am Ashok from Sangareddy Telangana.

I Have Registered a Compliant on MY Double Door Refregirator which is getting Power off in between on 23 of April.Till Now Problem not resolved. I have called 7 Times till now. Initially Technician came and took 413 Rupees as a Visiting Charge for Month and told to call if problem occurs.Second time Techinician visited and told problem is with the board and told will order and replace with new.After that 5 Times i have called Customer service and Called Techinicain several times. Technician not attending the Call and Local service center person also not responding.

Dear Sir/ Madam,
I brought two units of Samsung Split AC 2 Tons for my house in Salem though Reliance outlet. One these two was not working from the day 2 and not working with proper cooling .. We made numours calls to the service center and chennai office and finally the unit was taken to their service center and rectified the faulty unit. Again after 4 months, the unit is not working. Please help to get the replacement for this unit as they keep attending the tempary solutions on the faulty unit supplied by Samsung..

Below is the compliant again wrote to Samsung in their website and for your kind attention:
Hi Samsung,

I am writing this with great frustration with ON SAMSUNG BRAND which is I used believe as good brand. Unfortunately, I am having the same issue as I communicated few months back and same repeating again on the particular unit.

Reference of the Unit:
AR24AY4YATANNA - 04TPPPCR200361E EC

Oncology of this unit:
1. I bought two of the 2 tons Samsung Split units in March 2021 and installed successfully.
2. One of these to which having the reference AR24AY4YATANNA - 04TPPPCR200361E EC was giving problems since it had been installed by your team at Salem.
3. After few days of installation, the above referenced unit was not giving the proper cool and your technical came and checked, checked, checked ...finally they found that coil of indoor unit has problem and both indoor and outdoor units of the referenced AC taken to their service center and brought back.. These checking and identifying the issues taken almost two months for your team to figure out after making calls to all over the world..
4. After 4 months again the unit is not working. I am sure this particular unit has fatal fault and Samsung damped this faulty unit on me and jeopardized my home theate which we could not run without the Air-conditioner.
5. I was about the go launch the complaint legally, your people from Chennai office spoke to me and given firm confirmation to rectify the ever faulty unit which would not give any further issues. Again this unit is not working properly and end up with same issues.

Thanks & Regards,
George Robert Baskar, Tel:[protected], Email: [protected]@gmail.com /[protected]@outlook.com

I have placed the order for Samsung M53 8gb Ram mobile handset, from Samsung Shop app, on 1st of May''2022, after looking at the free gift offer for Adaptor valid from 1st May to 7th May''22. On 3rd May I got the handset without adaptor. When i raised a complaint through email and to customer care (complaint no. 54565034/54730977/54561509/55669219/[protected]/[protected]), they simply told me that you have not added the adaptor to the cart hence we cannot provide the same to you now.
I want to bring to your kind notice that there was no option available on Samsung shop app to manually add adaptor to cart and also not mention on the face of the page where customer need to place the order that he needs to add the adaptor to cart. It is Samsung shop app fault if adaptor is not automatically added to the cart.

Since i have placed the order during offer period and made the full payment, I am eligible for the free gift travel adaptor. Need your involvement into the issue and provide me which i am entitled too.

Samsung company seriously cheating with customer by providing this phone, which cannot be charged without purchasing the specific adaptor as the cable supplied with this model is both side Type C which cannot be connected in any other adaptors.

I have ordered samsung mobile M33 5G along with charger and my order number is [protected]. I have received mobile. But i did not received charger. I received mail that charger is despatched but after two hours again the order was cancelled. Why it happens there is no reason revealed to me even i called 4 times tru customer care. They are saying that mail will be received. But no mail received till now. My complaint number is 54881926. Kindly resolve the issue and send the charger immediately.

I purchased Samsung f41 phone on April 2021 and in May 2022 i updated the software that samsung was sending continues notification after updating software my phone started hanging and autorestart, took to service centre and they informed that it is mother board issue and it needs to be replaced and that costs 7000 almost half of the phone's cost.
Kindly provide us thr justice. Atleast help us in getting free phone repair.

My samsung m31s mobile set is going auto restart, freeze and showing android starting whole day whenever I tried to use set. I visit to samsung Samsung service centre where they said that software update problem when I ask why its happening they suggest to replace motherboard I said its Samsung's update problem why I pay for this. Then I mail regarding this to the service head. after that I received a call from Samsung office that submitt your phone for inspection I deposited my phone but after passing a week there is no suitable solution on my query. I am very disappointed to see the behavior of samsung towards customer my service no. is [protected]
Today one of sales team lady call me but not reply satisfactory
When I said I will complaint in consumer forum about your company she said ok no problem its very disappointing to me that they are not afraid of consumer laws and not eager to solve problems of valuable customers it shows

More than 50 days now i have been following with Samsung people and they are not able to repair the samsung AC. They have also tried but the response from the team is very very poor and the problem is not getting resolved by them. I have asked them to make alternate arrangement till the ac is repaired but they are not responding to the query.

Dear Sir,
I have mailed lots of time to Samsung customer care but no response at yet.
Actually I ordered a AC for my home through online mode but I didn't get free 3 meter copper wire, flayer & 10 meter wire with AC (as the installation person told me), so the installation cost incurred is Rs 14300/- which is approx. half of my AC cost.

Please ask them to pay me back my money for the the above mentioned items.
Date if order 11th April 22 order number [protected].

Thanks
Rajiv
[protected]

Good Day,

This is regarding a complaint and service request i raised on 5th april 2022(service number [protected])
I bought a premium tv(samsung frame tv)from samsung website with order ID:[protected] on 03/11/2021.
Towards march 2022 i started facing issue's with tv and on 5th april 2022 i raised a service request.after few days the technician visited home and he said the samsung one box needed to be replaced. But, afterwards there was no any action from their side for about one month.Towards the end of april service technician visited again with a spare part. He replaced the PCB of the samsung one box. But, even after replacing the PCB the issue was not resolved. The same thing i said to the technician, but, he Left. Afterwards i did contact the local service center and i raised the same complaint. But, there was no any action taken from their side. The technician who visited was completely unprofessional.during the repair he did many calls to perform his repair, and he didn't fix the box like its original condition.
Finally i raised a complaint with samsung on 2th may 2022(service number -[protected])
Then, i came to know that, they closed my previous service request without my consent.
its been more two months i am facing the same issue with my premium samsung Product. And as a customer i am really dissatisfied with their service.
With this kind of service Samsung is spoiling their name and reputation. With this kind of service, Samsung customer will never go behind Samsung products again.

Samsung customer service and service team is just kidding ang wasting my valuable time. Asking same questions again and again.they are not able to assigne an experienced technician.

Also, Please be noted that, the local service center ie (samsung, Vedimara, Mannam) behaved badly with us during a call with them.

Several times requested manager level call back. But, never happened.

Hence the resolution is not done from your end we are going ahead with further proceedings.

Thanks and regards
Capt. Paul Jacob Eralil

I online purchased Samsung galaxy M53 on 05 May and made the online payment. The date of delivery was 08 May 22 but product was not delivered to me. I contacted Samsung support but no resolution has been provided till now . Request update me on delivery date for my product.

We ordered an Split AC via samsungshop.com, and get it delivered within 4 days.
Invoice Date: 2022.04.30
Delivery Date: 2022.05.03
Complaint Acknowledged: 2022.05.06

But when we received the AC (Indoor Unit + Outdoor Unit), the outdoor unit was wrong delivered. The S.No of outddor unit mentioned on the box and on the invoice are different.

So, when we contacted the customer care about the issue, the executive did not took the issue seriously at first, but subsequent requests and calls make them to register our request and give us a ticket id: 55027239.

Its been a 3 days since now (while registering this complaint), and we are not getting any positive reply from them to resolve our issue, instead calling the issue to be technically wrong, a refund will be initiated after product pickup; as they said.

My Points of Saying
1. Always when there is a issue, company did not respond on time.
2. If they respond, they will initiate the refund, and that too after product pickup; why not parallely?
3. We as a customer did not want our refund all the time, sometimes it is necessary to just replace the product with the right order.
4. Additionally samsung took longer days compared with other companies to start even the refund process, we cannot wait so long (aprrox. 14 days) when the fault is from company's end.
5. we spend our hard earned money to buy a product that suits our trust factor, even after this, company did not value customers.
6. This is a mental torture, because we cannot purchase another product before the refund will be credited.
7. This is totally defamation because they are playing with our feelings, company do not provide any kind of support assistance to their customers and we face lot of challenges even in filling our complaints.
8. This is total waste of money, time, energy.
9. Samsung has poor/ bad customer services.