Samsung India Complaints & Reviews

Ac is not cooling properly even on 16 temperatures within two months of purchase I.e 22 April and also we are uncle to contact on customer care.please do check and do some proceedings.

I have recently purchased refrigerator from Samsung. Within a month the refrigerator was not working and the field service engineer came and find the issue because of ants the refrigerator was not worked. So i have asked the customer service executives to call back to discuss about solution for the issue but no proper response from Samsung. I never received any call back regarding the issue. Worst tech design from Samsung and how the international brand service is not a responsible way. I am totally disappointed with your service.Reg mob no is [protected] and you can track the issue. call me on [protected]
Regards
Riyaz
[protected]

I am Dr. R. Shivaraman, founder of Big Bang Boom from Chennai. We recently bought the newly launched, heavily hyped Galaxy Flip3 in Nov from Samsung Amara Showroom in Velachery, Chennai.

I was promised a 7k instant cash back, which I have not received till today. They said wait 90 days, and nothing happened. Customer care says speak to shop because we only deal with online customers. Shop says we have sent email pl ask bank. Bank says we dont have any record of cash back credit from merchant.

But the bigger issue happened last week after 7 months o[censored]se, the phone suddenly switched off, it seemed like the battery was drained (but it was at 15%). I assumed some minor fault, and restarted the phone and it kept turning off. After recharging and several trials, I figured out

1. Phone doesnt turn on. It restarts after Samsung screen.
2. When connected to charger, phone works normally so no issue with software, motherboard, display, ram, storage etc.
3. When you take it off the charger it switches off in 2 mins.

I went to Samsung service center in Velachery - Veetee Communications excepting a quick fix or a replacement (as it happens with most flagship phones) and was surprised when the engineer (M.Vivek) said it is a software problem, lets do a factory reset. I re-explained the problem to him and showed him how it works when charger is connected, and then he goes into a huddle with the manager (J Deepak) and makes a few calls (to technical expert).

He comes back and says we have check and this is a display problem and we have to change the display. Just to clarify there is no error or scratch or dent in the screen. Checking online, this is well established problem with Samsung phone and their batteries. Numerous forum say the same.

I point this out, and he says no no, I have checked with my experts we need to replace the screen. I say ok, and then he asks me if I have insurance for the phone. I say, I dont.

He says this cannot be covered under warranty because there is small scratch on the "back side of the phone" since this is part of phone screen. After asking him to show to me, he searches for 60 secs to show me a small scratch which he calls a dent. Infact I have bought and used the official samsung silicon cover since the day the phone was got. The scratch (around 5 months old) is normal wear and tear of the phone and has absolutely nothing to do with the current problem.

But now they want me to pay 30k for a phone I bought for 90k just 6 months back.

This is absolute cheating and I have no option but to take this to the consumer court beyond this. I am sure I can prove that my phone doesnt have a display problem, and Samsung is doing this just to cheat consumers.

Most importantly, neither our company nor me will ever use Samsung ever again.

I have purchased a Samsung AC 02/04/2022 from VARDHAMAN ELECTRONIC PVT LTD . Invoice No : PP/22-23/0015.
From the date of Installation my AC has icing problem at outer unit . Installation done by your vendor MATRIX SOLUTIONS and they charged me Rs 4700 and now they are not responding .
I have also contacted customer care and even seller but issue remains the same .
So I request you to kindly look into the matter .
Please resolve this else I have to go to consumer forum .
Regards
Hand Phone :[protected]

I ordered s22 ultra and watch 4 44mm on 30 may. order id - [protected]. I got s22 ultra delivered on 2 June but my watch is still yet to be delivered. i contacted the support but they told me wait.
There has been no progress on the shipment and it is still in confirmed status not even packaged.

Last year I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint buti am facing alot of problems in phone as it get freeze every time and restart automatically. When a visited the nearby samsung care, they said it's repairing cost is 7900 . It is the worst situation for me

Dear concerned, my order number is [protected] and I'm Anita from kota Rajasthan and I ordered F23 mobile from Samsung app and earlier some shopping fest was going on the app so I purchased this phone in the offer and samsung India promised me to give free travel adapter and you can see the attachment also it is a screenshot of the mail that I received on the time of order but after my payment samsung India is not providing my adapter and saying that I have to pay for that adapter and I'm complaining to CEO also but they are not responding to it and they have hopeless management and staff nobody gives me any response and they have canceled my order of adapter also without my permission what is this going on samsung India please take action I want my free travel adapter or else I will take action on this and never recommend your company to anyone for purchase thank you

Samsung shop app portal promised HDFC credit card instant cash back offer of INR1000. At the time of making payment, and even after selecting HDFC credit card with full payment method, Samsung app portal did not reduce payment by INR 1000 ( which is instant cash back ). In the confidence that samsung would not default and would protect consumer interest, we paid full payment thinking that samsung would refund INR 1000 . But even after sending 5 reminders, even as a basic human gesture, samsung has not even replied .

We expect refund of INR1000 back to the same credit card account - which was promised by samsung .

Yesterday, without any reason, a single green line appeared on the center of my screen. Immediately, I approached Samsung service center. They informed me that the phone''s warranty has expired and also Samsung Care plus tenure has also expired. Therefore, I need to pay the full amount of more than Rs.20, 000 to replace my display. I was completely devastated. The display did not fail due to my mistake. I had not dropped the phone or nothing happened from my side to result in this problem. This green line appeared on my screen all of a sudden from nowhere for no reason. And the service center guys had checked my phone and agreed that there is no physical damage at all in my phone and that the screen damage is not due to my mistake.

When I expressed my grievance, they told me that samsung customer care can help with one time free screen replacement or discounts for such genuine cases.

So i called the customer care after that right from the service center.Please pay keen attention to the below conversation.

As soon as i explained my issue to customer care executive, he immediately asked me the following:

DID YOU DO THE LATEST SOFTWARE UPDATE?

I thought this was a normal question and I told him that I have done all updates. Please keep this conversation in the picture.

Later, The customer care also spoke to the Service centre person (via my phone) and asked him to send the photos. The same was sent.

However, when I contacted customer care to know the status of my claim, they bluntly informed that the phone is out of warranty and hence I have to pay full cost for display replacement.

Am shocked by this response for 2 reasons.

1. With no mistake from my side, am asked to pay Rs.20000 for display replacement.

2. I was falsely given assurance about the possibility of discounted price for display replacement and I was made to wait for more than 2 hours in service center. If there was no such option, why to cheat and give false hopes.

And the main reason and very crucial reason is as under:
When I went through Samsung Members forum, I found that so many people have informed that they have this same vertical green line after softwares update. I have already attached the screenshots of few for reference. Also, two of my friends are ex employees (very recently resigned) of Samung who own mobile service and sales business now.

Both of them have been in constant touch with me regarding new product launches or regarding servicing my family members smartphones.

The moment both of them saw my phone yesterday, instant comment was "This should be due to software update". The sales guys also said 3 of his other note 20 ultra customers have also faced this same issue within the past 2 months.

Now all makes sense. Now I understand why the customer care executive asked me if I did the latest software update as soon as I told him about green line. He did not ask me if I dropped the phone. The 1st thing he asked was if I had completed the latest software update.

From this, it is very evident that Samsung is aware of the Display failure issue due to software update. Or else, I can''t find a reason why he would ask about software update when I told him about display green line issue.

Also from the Samsung members forum, I see that this is a generic issue and not just for my phone. Considering all this, I had requested Mr.Kishore, Senior Executive, Customer experience to provide me with some support from Samsung via one time free screen replacement or minimum of discount for screen replacement.

Even after service center guys had already sent reports for proof of NO PHYSICAL DAMAGE, he had asked for some additional reports from service center. Those sought reports were also sent within 1 hour of asking.

However, after so much discussions, today I was informed bluntly that Samsung cannot support me in any way.

The reason stated is that the display failed due to IMPACT DAMAGE and not due to TECHNICAL ISSUES.

However, after the final call with Mr. Kishore, I went to the service centre today. The service center people showed me the results of the reports u had asked. They clearly explained that this display failure is due to a TECHNICAL ISSUE and not due to an impact damage.
They even showed me the reports they sent to you where they have clearly mentioned the reason for diplay failure.

TECHNICAL ISSUE.

This is what my other friends in samsung has been telling me. This is what the entire internet is saying with all the display failures in many cases. And today, even the Samsung service center official report says that it is TECHNICAL ISSUE.

Still Samsung is trying to falsely close my case stating that it is due to impact damage.

As a genuine and loyal customer of Samsung l these years, I have once again requested them to reconsider their decision.

What i understand is, Samsung is aware of a huge problem (software update and display issue) and trying to conceal it individually.

Once again I would like to highlight the fact that the service centre has already certified about NO PHYSICAL DAMAGE and NO MISTAKE FROM CUSTOMER for the damage in display. Even the official report by service center says that the display failure is due to TECHNICAL ISSUE.

And the earlier attached screenshots says a lot about this problem. This screen issue after 15 months o[censored]sage or after software update is all over the news. So Samsung, take responsibility for your flaws do provide a reasonable solution.

Entire internet is talking about your screen green line issue.

Please provide me one time free screen replacement. I would appreciate your special attention to my case.

I would like to have a call back from some real caring customer care executive to explain further on this issue.

I bought an Air Conditioner by Samsung today. The indoor installation went smoothly but they really messed up the outdoor unit installation. They did not install the unit in the proper position which was shown to them because of which I am not able to open the ventilators of my room. When I asked to fix it and reinstall the outdoor unit they told me that I have to but the coolant gas additionally.
The model no. is AR18BY5APWK.
I hope Samsung does something about this and reinstall the outdoor unit properly.

We purchased a new Samsung Refrigerator from Sathya Agencies Tirupur on Apr'22. But it stopped working in the mid of May'22. Samsung customer service has still not resolved the issue even after so many follow up. It is tough to manage day to day activities with out refrigerator.

Below are more details.

Bill on name: Gnana sekar
Contact number in bill : [protected]
Purchased from : Sathya Agencies, Palladam Road, Tirupur

Please Contact below person regarding the complaint: Palanikumar Ph: [protected]

Abnormal sound observed from samsung refrigerator after 2 weeks of its commissioning/purchase.While complaining to customer care and shop owner a number of times, not get any solution to resolve the issue.

I have purchased Samsung double door 670litre refrigerator on[protected], from day one i am facing low cooling and condensation issue in my refrigerator .I raised complaint's regarding this issue many time to Samsung in under warranty period but they always told me that u r refrigerator is ok there is no problem .But unfortunately last month i.e. on 09 May 2022 it was totally stopped cooling and from that day i logged complaint to Samsung customer care and after several visits of their engineer and replacement of many parts of refrigerator, engineer and customer care told me that u r refrigerator is not repairable due to manufacturing facult / internal fault so they will provide me replacement after deducting depreciation value of 44% of the bill amount, but i am not agreed with this because from day one i am facing problem and i am regularly complaining about this and finally it got broke down due to manufacturing fault than why i wll bear the loss .

So please help me regarding this matter, i can provide all the complaint numbers [protected], [protected], [protected]

I want free of cost replacement for the
Same refrigerator

No cooling since its purchase

Dear Sir,
Kindly help me and get involved in my issue, my name is ABHILASH VA. I have bought S20+ phone in May 2020. After 1year 1month usage suddenly visible vertical green line on my display, I didn't complain to anyone, I changes my display from your Authorized Service centre (Matrix Samsung service centre, Karamana) and it costs me 16500rs. After that everything went well. Again, after one year of completion same issue happened same green line is present on my display. I went to the Service centre they advised me to change the display, again the cost will be 16500rs. They have verified thoroughly and confirmed that there is no physical damage on the phone. And they told me that S20 and S20+ phones have this green line issue and it's a model issue. I don't want to change my display in every year by paying 16K. I have spent huge money on this flagship phone. And again, why I am spending more money on this phone.

I have contacted Samsung's Toll-free number, first, they suggested me to create a job sheet from the service centre. I went to the service centre and created the job sheet on[protected]. You can check this number ([protected]). And contacted your Toll-Free number. Front end team escalated this issue to the supervisor and finally, supervisor "Deepa" called me and said they don't have any policy to involve in this issue. And previously changed display details are not visible in your database. Because it’s out of warranty.

After that, I sent mail to the Service head on this mentioned mail (servicehead.[protected]@samsung.com). on the next day I got a call from VOC manager (shivanshu.[protected]@partner.samsung.com ) and he enquired about my issues and said he is going to assign a team member to study the issue. And requested me to submit my phone in the service centre. I did the same whatever they suggested and the next day one executive (shajin.[protected]@partner.samsung.com) called me he will take care of my issue.

After two weeks of study, Mr.Shajin called me and informed me that they can give 25% discount on the phone display. And rest of the amount I should pay is nearly 12K. I totally disagree, because I already paid and changed my display for the same reason moreover, I’m not in a situation to pay another 12K now.

It’s been 3weeks now they are keeping my phone in the service centre. When I call the service centre said they didn’t get any mail communication from the Samsung team related to my issue. No response and no communication from their side for 3weeks. I sent multiple mails regarding the status of this issue and tried to call toll-free. All are saying “checking my issue and will call back”.

If they are not ready to change my display free of cost, why it's keeping in service centre in fact it’s a brand model common issue. I was the happiest customer of Samsung devices in the last 15 years, I m owning S1, S3, S8, S9 Plus. But in S20 plus I’m very unsatisfied with their action/response and what customer expectations are they providing.

I'm requesting you either changed my phone display without any cost from me(because it's a brand model common issue ) or I need a good exchange value of my phone to purchase another one.

Kindly take the necessary action for the resolution.

Job sheet Number: [protected]
My Contact Number: [protected]
Mail Id- [protected]@gmail.com

I bought a Galaxy A73 mobile device via Flipkart on 21.05.2022 and My device was activated similarly on 21.05.2022 as I confirmed with the Samsung care team. It's been nearly more than 10 days since I'm using the A73 device still I was unable to redeem the buds live offer. It implies that my device is not eligible for this offer but I followed all the steps for redemption as per the rules but I wasn't able to redeem the offer.

So I contacted the Samsung care team, and they told me to approach the point of purchase (i.e) Flipkart regarding this issue. Then I read out the terms and conditions regarding this offer where in point 2 they mentioned clearly like if the device is bought either from Samsung shop or Flipkart we can approach through Samsung care regarding redemption issue. Even when I contacted Flipkart they also mentioned the same to visit the Samsung team for this issue.

So I approached the Samsung team in all regards. Still, I am not able to get a proper solution regarding this .So I kindly request to view on my request and sort it out as soon as possible in redeeming the Buds live offer for my device A73.

A few days back out of nowhere a pink line appeared on my screen. Today another green line has appeared on my screen. And now whole screen become white for hours When looking up on internet, I found that multiple S20ultra users have been facing similar issues and when they contact the service center they are asked to pay Rs. 16000+ for screen replacement. It is really sad that a company like Samsung has not acknowledged...

A few days back out of nowhere a pink line appeared on my screen. Today another green line has appeared on my screen. And whole screen become white for hours When looking up on internet, I found that multiple S20 ultra users have been facing similar issues and when they contact the service center they are asked to pay Rs. 16000+ for screen replacement. It is really sad that a company like Samsung has not acknowledged...

My phone got damaged within warranty time, I showed it to Samsung service center, then the service center team repaired it in warranty and gave it to me, after 2 days there was a problem with the speaker of my phone, dust started going inside the phone And then I took it to the service center. Service center team said that we cannot do much more than this, now I have also complained online to Samsung India, here my complaint is registered but no response yet.
Please help me..
Complaint No-[protected]
Thanks & Regards
Rahul Dixit
[protected]

I have purchased Samsung 1.5 ton split AC in the month of April 2021. Till then i have experiencing problems with the AC.
My AC would have hardly worked for 4 days.I have raised a complaint with the customer care for the second time in last 3 months. I had raised the second complaint before one month and till now my complaint was not cooling

My complaint number is [protected].Iam having hard time purchasing such a non working AC. Even after raising complaints and doing so many follow ups the problem is not resolved. This is the kind of service what customers face.[protected]
[protected]
[protected]@yahoo.com