Samsung India Complaints & Reviews

Maine October 2021 ko samsung ka galaxy note 20 ultra phone buy kiya tha jo ki 70.000 ka hai or uske loudspeaker kuchh issue tha jo ki maine sumsung service center bhajanpura delhi me dikhaya 25 march k aas pass waha mera phone mujhe thik kar k de diya gaya bina job card banaye or bina kisi sign k maine pucha toh kaha ki koi bada issue nahi tha le jao,

uske baad maine apna phone use kiya abhi 5 din pahle mera phone pani me gir gaya or phone me pani jane k karan phone dead ho gaya jabki galaxy note 20 ultra water resistant hai or under warranty me hai uske baad bhi service center walon ne mana kar diya ki ab ye warranty me nhi ho payega.

phir maine customer care par call kiya unko maine sab bataya toh unohne kaha ki jab phone ek baar open ho jaye toh wo water resistant nhi rehta or ye service center wale apko batate hai service k baad jab apko phone dete hai maine kaha ki mujhe aisa kuchh nahi bataya or na hi koi job card banaya tha.

customer care walon ne kaha aap service center jaaye or unke manager ko complaint karo phir maine aisa hi kiya waha k manger Mr, jitender se baat ki unohne kaha ki main isko under warranty thik kara dunga aap isko submit kar doo maine wo kar diya uss job card me mentioned kiya gaya out of warranty jab maine ye unse pucha toh unohne kaha ki repair k baad hum isko under warranty mentioned kar denge next day jitender ji ka call aaya ki hum isko repair nahi kar sakte aap isko le jaye..

main abhi tak phone nahi lekar aaya hu kindly please help me...

Thanks & Regards
Rahul Dixit
[protected]

I brought a samsung watch 4 from samsung in the month of Dec 2021 and by March 2022 it has some issues, the service centre replaced the hardware and returned the watch free of cost.

In the month of April I took it to swimming pool with the swimming pool mode ( this is water lock) and within 10-15 mins the watch went off. And it's not powering on, I tried charging but still not powering on,

I took it back to service centre and they said it's due to water clogged and I have to pay for the damages which is hardware batter and sensors, it's like buying a new watch now..

They calim the watch is water resistance but the watch has failed the same.

I haven't taken back the watch from the service centre yet and want to fight this case leagal way.

I have attached the invoice copy of the same the watch is still under warranty. I also have the voice recording of 42 mins call conversation with the service centre where they say it's upto 50 mts water resistant
Kind regards
Rahul
[protected]

I got my order of samsung f62 on 5th May 22.After clicking pictures in the Potrait mode I have seen that the quality of edge detection is poor (not at all like the pictures we see in the advertisement or in revive section) besides that I have noticed a 2% drain out of battery after clicking 8/9 pictures. I'm not satisfy with this samsung f62 model.

We are using samsung phones for 20 years. The display is going always. Recently we bought a phone galaxy F12 on 15/10/2021 . we did not even put it down but display is not working, but sound alone is coming. how many times can we spend money to change display. pls consider this.

I have placed my order on Samsung shop app during FABGRABFEST sale on 2nd May'2022. I have prepaid my order and order got confirmed. After 4 days of confirmation of the order they cancelled the order even though I have not requested for cancellation. When I contacted their support they are asking me to place new order. But now the same product is Rs7000 costlier. They are running fake promotional campaign and cancelling the orders there by...

I made 500 transaction on 30th April in Samsung pay: it was failed but money was deducted... I reported to Samsung customer care to put a complaint even after raising query but my money was not returned

Pathetic customer care experience, roadside mechanics are better at dealing with situations I would say. I do not expect a company with such stature and global presence to have such a service team. I had raised product service complaint on 28th March 2022. Engineer came diagonosed PCB fault and gas leakage, Another engineer came in the next day fixed it. After a week, the problem came back, I complained again. The second engineer came and said the sensor might be at issue, other things are okay. I complained again, the first Engineer came and diagonsed that the gas leakage was still there and a sensor was not working fine. Second Engineer came the next day, fixed the gas and put a new sensor. After a week, the issue was back, I complained for the fourth time within a month, noone came for couple days then a new third engineer came, he looked confused and did not know what had happened with the fridge. Asked me to shut the fridge for a day and that he’ll be back the next day. I kept calling and that bugger did not pick my calls. I again complained, the very first engineer came back and diagonised that the outer fitting of the condensor is at fault now. Been a week, I have to follow up for the work and there is no accountability on Samsung or Service center’s part to check on the customer complaint. Really appalling state of affairs, I hope to never buy Samsung or if I do, never get after services. Local mechanics are better equipped and skilled I would say!
Peak summer, the fridge is a side by side door large fridge, imagine our plight for the last 1 month. Tried to reach to higher authorities in the service department, but they also don’t bother to call back and hence can understand the situation of their services. Leaders are incapable, let alone the ground force. I just hope this issue gets resolved soon, losing my patience each passing day!

We have purchased an samsung ac on 3.5.2022 from sales emporium jadavpur branch. We were planning to purchase daikin or panasonic ac. But we were forced to purchase sumsung ac. At the time of billing we were not clearly informed about the installation charges. The representative told us the amount will be appx 3000. But today they have made total bill of 8000 which is disgusting. They clearly told that they can not install the machine on karnish. They will install the machine on terrace. For that reason the total installation charges has increased. And if we want to install the machine on karnish then we have to arrange for that. This is not done sales emporium. I will complaint it at consumer forum.

Hi
I have purchased a samsung A 50...3 years before, one month before my phone front glass cracked and I visited a service Centre SKY SOLUTIONS in Ernakulam Kerala..
As per their instruction and advice i approved for replacing the Display instead of front glass at 5000 rupees...
After two days my phone display shows some problems

Mobile speaker complaint Incoming voice not audible, Service Centre people informed that the speaker has some complaint i waited there in service centre for one hour, they had cleared the complaint by replacing the speaker under free of cost basis. But no invoice is given to me.

On the next day morning, suddenly my mobile display got black out, cant able to see anything.Again i visited the same service centre, they ask me to wait in their permise.After their checking, they inform me that some coupler has been loosened, and they have cleared the issue.

After 2 week suddenly my mobile display gets start to flickering, cant able to use the mobile.Again i visited the same service centre, i had given the mobile to service people.After three hours, I called the centre for updates they informed me that no issues found you can take the phone.But I am not agree that the complaint is genuine and informed them to re check after one hour I again called them now they are informed me that there is an updation for this issue and need to be done that, I agreed that and waited for another 2 hours.No call back from their side so i called again now a person took the phone and informed me that software updation cannot be done they checked the phone by replacing a new display no issues found so need to replace the board it will cost 6000 rs.
I had not given the approval and collected the mobile back.. When I called the service centre for any updates different people's are taking the phones and speaking differently.

Totally i get frustrated so I decided to send mail to samsung on 18th of March I send a mail to samsung... Surprisingly I got a very fast replay and continuous phone calls from samsung And a person from samsung head office team Mrs.DHANAPANDIAMMAL SANGAIAH S

she asked me to submit the phone at any other service centre...so I visited another service centre. But the people at the service centre said that they cannot take and check the phone...The same is I informed to this person through mail...
After two days she called me and ask me to submit the phone at the same service centre SKY SOLUTIONS...
On 4 th of April I submitted my phone at sky solutions... 2 days over, 1 weak over 2 weak over... No updates from samsung team as well as service centre people.. I called so many times at toll-free send lotoff mail to Dhanapandiammal no updation no mail replay. I totally fed-up...

After one month the lady called Mrs.DHANAPANDIAMMAL SANGAIAH S called me and ask me to pay 6000 rupees for replacing my phone's mother board... I wondered what's happening here... My life 3 months I spoiled to clear my phone's issue...
The person called Mrs.DHANAPANDIAMMAL SANGAIAH S she is very very irresponsible customer relation excicuitve... Why this person hold my phone at the service centre for one month...Allready the people from service centre ask me that mother board will cost 6000 then why this lady take 30 days to saying the same think... Very pathetic
I wondered how a person like this much irresponsible one comes in the team of customer relation excicuitve of samsung...

1 st I think only service centre people are irresponsible in the samsung now I realise customer relation people also the same... Very very bad... A person like her can spoil the name of a good company into bad one...
I will not suggest any one of my friends or relatives to buy samsung products because of these type peoples are working with them...

I had ordered Galaxy tab s8 during live event, an offer was there that whoever purchases the product during the live event will be eligible either for cashback upto 10000 or if not availing cashback, will get GALAXY BUDS PRO .Later on when i contacted they said there was no such offer and now even had removed The old terms and conditions pdf from eveywhere, but i had somehow already saved it back then . Refer the screenshot - In point 1 and 3 they had clearly mentioned about the offer and now even after 2 months i have not received it and they are disposing my complaint every time i am complaining, ignoring the offer and giving me mental sickness by such attitide

I am using M30 since its launch without any problem hence purchased GALAXY M31S through Amazon, ordered on 06/08/2020 and rcvd on 12/08/21 . till July 2021 everything was fine .

Problem started in August 21( Few days before end of warranty period) with speaker not working but calling through headphones was smooth. I went to samsung gallery where they tried by inspecting the device but cudn't solve so adviced to visit service centre which is 15km from my place. After 1-2 days with a little shake the speaker started working, my friend adviced me to get the speaker cleaned which I got done at local mobile shop. for few days it worked fine and my warranty period was missed on 12 August 21 in today / tomorrow (due to long travel distance needing more than 2hrs of busy OPD Timings ), and a little tap working for starting speaker. Now when I was planning to visit the centre, speaker started working and MIC stopped. I had a chat with customer support whatsapp. they adviced me reset and other steps but did not solve my problem and then...
One morning Charging also stopped. Now I was forced to visit service centre at Nagpur. I visited centre [protected], Spectrum marketing on 06/10/2021, they told me to change the CHARGING BOARD (chargeable for 1500/-) which I agreed and left my phone there to get returned next day. On day of delivery my phone was not having DISPLAY, they told that after changing the Charging Board they found Display problem ( which I never encountered before) . We had tough argument and after paying Labour charge of Rs 150/- they handed over phone with no display.
Because I was not sure of Board Change, I didn't pay the board charges for which they had NOT FORCED ME ( If they changed the board they might not had given the phone without payment of board).

Disappointed harshly I went to other service centre no. [protected], Advance computer service centre and on 08/10/2021 I was initially told that my phone needed DISPLAY CHANGE but later I was informed that even after display replacement the problem persisted and needed PCB i.e MOTHER BOARD replacement. I had a tough time convincing the Service Head Mr Atul/Sandip to finally get the work done NON CHARGEABLE.
Few days went smoothly.

After couple of months problem of Hanging and Freezing issue aroused. Again I had to contact Service Head and sent the mobile to the same service centre where MB was changed on 29/12/2021. This time I was told about some CONNECTOR PROBLEM without external damage. Again I was straightway adviced MB change ( connector not replaceable) on chargeable basis. It was none of my fault and hence after long conversation on emails and mobile phone Finally service head Mr MOIN initiated NON Chargeable Repair ( Details not known ).

To my utter surprise and shock the SAME PROBLEM of HANGING/FREEZING/NOT RESTARTING was encountered in March/April 2022. I was on tour that time and at Pune, I visited service centre where the person did a Force Restart and the phone started working only for a day or two. I also tried several time the same method but FINALLY the phone was FREEZED and NOT RESTARTING AT ALL.
After submitting on 25/04/2022, I told the Service head straight forward that if at all there is hardware problem this time also, I am not willing to get it repaired even Free of Cost, but, instead appeal for Either Replacement of instrument or Refund of the amount. The attending service head Mr Pankaj Bhatt after getting update from service centre informed me of the SAME CONNECTOR DAMAGE this time also and keeping my request handed over the case to Higher Authority, Tanisha Madam. After knowing the details and my request she informed me about company's proposal of Partial Refund of Purchase Amount. She told the figure as Rs. 13700 apprx.
Why should I accept Partial Refund when Every time since FIRST COMPLAINT AROUSED in the warranty period there WASN'T ANY FAULT FROM ME AS CUSTOMER, THOUGH EVERY TIME IT CAME OUT TO BE HARDWARE PROBLEM WITHOUT EXTERNAL DAMAGE.

THUS I APPEAL FOR EITHER REPLACEMENT OF PHONE OR A FULL REFUND OF PURCHASE PRICE ALONG WITH JUSTIFIABLE COMPENSATION.
MY CONTACT - [protected], [protected]

Dear sir, madam,

We have purchased 1.5 tonne Samsung AC From Girias, Kuvempunagar MYSORE Karnataka, Invoice is attached for your reference.

AC was purchased on 29.04.2022, Partially installed on 30.04.2022, and full installation made on 04.05.2022, From the time of installation Air conditioner is blowing only warm air, multiple people from Samsung attended but No result.

Intially Mr. Shariff from Samsung Mysore (Ph No.[protected]) installed the equipment i.e, Outdoor unit fitting & Indoor Unit Fitting.

2nd service engineer whose name is also Mr.Shariff(Ph No.[protected]) Came for final installation & Demo, He claimed that The Person who initially installed the unit has abused the unit (claimed Nut is broken, Gas has completely leaked out etc...) He worked for 4 hrs, Refilled the gas But nothing worked & The unit is still Blowing WARM AIR ONLY.

Would like to mention this is hard earned money which i have paid for NEW unit & Unfortunately i have Received SAMSUNG ABUSED UNIT.

This is Really Pathetic situation, Specially from a Brand Like Samsung, Outlet like GIRIAS

We No more want any repairs on the existing unit, We require New Piece Complete Set(Outdoor & Indoor)Replacement Or return back the Total Amount by 05.05.2022

If the replacement doesn't arrive we shall be approaching the Consumer Court for further action.

Awaiting your Immediate response on this.

Regards
Ramesh Kumar B.N
[protected]

My model No. is SM-G985F/DS Serial No.
R58N22DTLTB.
A green vertical line first appeared on the screen. Thereafter, a pink line has appeared.
I am having trouble viewing the screen.

Last year I brought a samsung galaxy m31s with my savings as I thought samsung mobile phones are reliable and i can use it for 3 -4 years without any complaint buti am facing alot of problems in phone as it get freeze every time and restart automatically. When a visited the nearby samsung care, they said it's repairing cost is 7900 . It is the worst situation for me

My order I'd is order #[protected]. I bought Samsung galaxy tab S6 lite 7 days ago. Because of lack of performance, I requested company to initiate a return as I wanted to purchase a higher Variant. But, company straight away rejected saying we don't have any return policy even if customer wants to upgrade.
I requested company multiple times, as it's a costly product. And if I had purchased the same from Amazon or an offline store, I could easily return it if I am not happy with product or I want to upgrade to a different model. But, there is no such policy for return in such cases in Samsung online store.
Also, the price of the product has reduced by 3500 within a week of my purchase, so this made me more sad. I requested Samsung multiple times to please understand my situation that I am not happy with the performance of the product and I want to purchase a higher variant. And also since price of the product I purchased dropped within a week of my purchase, this made me even more sad.
I again request Samsung to please understand my case and initiate return. If samsung don't want to refund, they can keep the credit in their app so that I purchase a higher variant by paying the difference amount.
Sometimes, in few products like Books, Amazon has also policy of no return but upon requesting they do consider and help us and initiate a return. Please value your customer and try to understand their concern. I hope Samsung will resolve my issue.

Hello,
Myself Alok Kumar Sundaray I have received one message from samsung service centre that i postpone the appointment which is totally wrong. I was waiting for the person who ll install AC after calling multiple times I didn't received any response.
Service request no-[protected]
Name- Alok Kumar Sundaray
Mobile no- [protected]

I Purchased new samsung j8 mobile on 3-9-18 but unfortunately device got bended automatically after I kept in pocket and riding on bike i call ur customer care number they told me that u have to visit the service center and they will solve
but when i visited Samsung service centre my experience is very disappointed, , firstly they refuse to get my phone repair under warranty after long conversation company refused to repair, but you can also checked with service executives there are no dents and sctaches on mobile I know how neat i used my mobile then how they can said warranty is void,

Its a totally manufacturing defect and you have to refund my mobile amount as their is none of my fault, bcoz i pay 17990 bcoz I have trust on Samsung quality bcoz I used Samsung mobiles from 2009 to 2019 but never got disappointed like this before .

here iam attaching my mobile job sheet .

Mobile submitted service centre details

Samsung Service Center,
B2X SERVICE SOLUTIONS
8-3-903/4, Yella Reddy Guda Rd, Pratap Nagar, Nagarjuna Nagar colony, Ameerpet, Hyderabad, Telangana 500073

Regards,
Mohd Ghouse Pasha
Hyderabad
[protected] / [protected]

Sir i had submitted for screen replacement on 2 may 2022 service centre first of all charged me rs 180 for inspection then asked for screen replacement for 4800 i said ok do it . after submitting phone they told me that your charging slot is not working
then they said you may be using unbranded charger i said i had original charger and just 1 hour ago i fully charged my phone how come service centre is telling me to add 700 rupees for charger
this is very bad either samsung should rectify this or i am going to register to consumer court for doing fraud with customeer and phone was also in warranty just 8 month old
serivce id no [protected]
DO THE NEED FULL

I purchased a flip 3 on 27/10/21 but its been not more than 6 mo ths and suddenly while talking on the phone, i saw a white line appear in the middle of screen at the hinge area.since it was covered under warranty, i took it to the samsung care and it was shocking to find out that they were trying to find out something in the phone so that they can avoid the repair or replacement and finally he came up with a rusty scratch calling it a impact dent and denying for the under warranty repair.and to the extreme, the scratch was on the different left lower back of the screen amd i was seeing the screen being effected from the right front side.plz stop this looting from the customer service centres and find me a solution

I have purchased a samsung galaxy m 31s phone 1 year back. Soon after the warrantyperiod exactly 1 and half mnths it got autorestarting itself and auto restarting itself every few seconds after a software update. When i ran to the nearest service centre and checked the phone they said its becoz of mother board issue and they are expecting me to pay8k for replacemnt. As i checked the complaint forum most of the customers face thesame issue from the m series phones. How can a branded company like samsung does such kind of scam to the their thousands of trusted customers bygiving a faulty or defective product. Samsung was a most trusted brand forme and now i am regreting every seconds for taking a decision to buy samsung phone. Why the customers should pay for the brand fault . Samsung should provide free motherboard replcement as mostcof the customers go through the same issue. Why should we pay for trusting ur brand and buying a phone investing so much of money. And atlast u will make us pay half of the mobile cost for ur fault. So dissappointing. And injustice to the customers