Samsung India Complaints & Reviews

Hi Samsung,

For the last 5 days my galaxy active 2 watch was not turning ON and while connecting to the charger after a few minutes it showed a simple temperature warning. I have gone to the customer service team in Bangalore, India. But they are saying "Motherboard is damaged due to liquid and it's not covered in warranty, also claimed 6K INR for repair. However, it's actually in warranty as I purchased this last August. Last time, I used it for running and cycling continuously for 4 months. Possible liquid which must have got into the product, would be my sweat or twice/thrice I took it in the shower to clean it in a year's time.

This is so disappointing to me. The watch failed within an 8 months period and also I didn't even use it in the swimming pool. without a proper analysis service Technician directly asking me for paid service. I have seen and taken some photographs of the watch inside while the technician showed me. and I observed its board and display is working perfectly. Only the battery terminal has some corrosion/color changes.

Also, I understand the product is waterproof/resistant which the brand claims to be on website and other channels therefore it should not have been damaged in the first place. Would like to know a solution on warranty claim and explanation about fragility of the product and wearables like watches could be damaged for the mentioned reasons.

Did not expect something like this could happen. Highly disappointed as it's not worth it to purchase such fragile products from samsung
(It's a wearable product and a watch, it needs to be robust and waterproof/resistant; so it needs to work for a long period as well).

Hi,
I purchased Samsung galaxy s22 Ultra 512GB via its official website, they delivered a used phone. When I opened the box and switched on the device. It directly went to home screen instead of welcome page. Also when I checked the device there is one galaxy buds(336c) Bluetooth device paired in that phone. I went to service center they confirmed the Bluetooth model is not released for public and sometimes factory people might use the products. I escalated to CEO level, but no one care about their customers. Also the executives confirmed the phone activation on[protected] at 9.04.53 am. But they delivered the product only in the afternoon 2.35pm. This is completely cheating. That's why I raising my complaint here.

Login window not coming

Not able to start. there was a long beep sound when it used to work.

I am a doctor and I work in a very reputed Hospital as an Associate Consultant.

I purchased a Galaxy S 22 ultra phone (512 GB) from Samsung India from Samsung online store( Order no. [protected]). I chatted with Samsung People (redirected from Samsung store) for an exchange of my existing Note 10 plus. I was offered an exchange value of Rs. 33960/- for my old phone. They told me it was going to be a deferred exchange. I have to buy the new phone at full cost and then they will take my old phone back. Sounded reasonable. Hence, I went for it. Throughout the whole purchase I was assisted from a customer care representative from Samsung People. Before the purchase I had asked about the exchange of my old phone. After the purchase I asked about the exchange again. They informed me that I shall receive an email from Cashify and the process would be very smooth.

I got the new phone and was happy about it for a few days. This happiness didn't last long, however. I waited for the exchange, which never happened!

I chatted with the same Samsung team on whats app. They told me that there was no exchange on my purchase. They gave me Samsung Customer care numbers. I called them and they told me the same thing. I emailed them. They replied back and informed me that I should talk to their customer care number. I emailed them back, they escalated it to higher level. After a day they replied back informing me that there is no exchange on my phone. I emailed Service Head at India. They escalated my issue and informed me that I was going to hear from Samsung online store as well as Samsung Customer care soon. They called me also.

Another day later, I received an email from Samsung Online store. They informed me that there is no exchange offer in this purchase. This has happened many times now. I keep getting similar replies.

I had attached screenshots of my conversation with Samsung people on whatsapp taken during the purchase and after, with them in most of my emails.

I have finally said Good bye to Samsung today!

I have been using their Notes since Note 2. I have a 65 inches UHD TV, a washing machine that costs Rs60, 000/-, three Samsung smart watches.

I have taken a vow. I shall never buy another Samsung product again. Period. This was my last reply to them.

No response from your side.
If you unavailable to resolve my issue than give ne your higher authority cell number and mail id.
You are nothing to do anything inspite of several mail and call to you customer care service.
If you are unable to repair than change me product or return my purchase money.
Hope you understand my problem and do at the earlieat.
Yesterday mail details as under.
Sir,
I...

I have ordered Air conditioner 3 week before in official Samsung website

Their commitment is to delivery on 03.04.2022, But till now my order has not delivered yet

Many times I have enquired to customer service, but they are not updating the status, and no proper response from their side

I need to lodge a complaint against this issue and not to deliver my product within couple of days

I am very much disappointed with Samsung team

My order ID-[protected]

Ticket id[protected]

Hello Team, I have purchased Samsung Refrigerator in 2018 Jan in Bajaj Electronics, Madeenaguda, Hyderabad.
Mine is a joint family, (Elderly paralyzed parents, infacts, kids)
It costed me around 38K and it ran fine till 2022 Jan. During Jan we observed the refrigerator is not getting cooled and raised a service request. Service Technician didn't even visited and called me over phone and said to send the model number and he will replace the compressor. He ordered the compressor and he received hte part after a week. In Feb 4th, they came and fixed the compressor and asked me to pay for the techician visit and gas filling charges (5000 Rs). Again in March 2022, we saw the same cooling issue and upon escalation to Head Office and all service teams, engineer visited in April and said Technician will come to check the issue and left. Technician came 2 days back i.e 18-Apr-2022 and said there is a gas leakage and it cannot be repaired. Thsi analysis could have been provided in the first issue during Jan 2022.

Head office team "Sujin S" saying that since its not repairable, they will do a refund of 10% of the invoiced amount which is a shameful act. I trusted your product and invested in that for a longer run and which got broke down with in 4 years of purchase and you are just paying me back with 10% ?

Almost from Jan, we are living without refrigerator and it was very hard to manage all the daily essentials, milk and medicines. I have spent more than 50, 000 from my pocket till date since I dont have an working refrigerator.

I would need to seek a legal opinion and file a consumer complain against them.

Thanks,
Ravi

Sir,
I have maid complain of front load washing machine on dated 24 March 2022 regarding non-operational the said washing machine is under warranty period.approximately 20 to 20 days passed but till date it was not repaired and no response from your side.I have every day call to your customer care but they told that it is resolved within a short time hence you are requested to look into this matter and solve my problem at the earliest.I am mentally Horace by Samsung.
looking forward for your kind support my reference number is as under.
Service request number [protected].
I have also mail to servicehead.[protected]@samsung.com on 12 April 2022.
From my end i have to state that one of the poorest service from samsung and there related all officials connected with this type of service.After sale shop says that you have to contact samsung service center but they don’t bother for complaint.
My cell no [protected]
E mail [protected]@gmail.com

I made a order for a phone and cover and extended warranty through samsung website order no -[protected], but due to delay i canceled it before dispatch. company pick 106666.43 from my card and paid only 2 refunds of rupee 4898 and 96667.43 which is 101565.43. and 5101 rs less which i paid for order. now whenever i makes complaints Samsung employees says about given refunds only . Not understands that i got 5101 rs less in total refund. I am tired making of alot of complaints from 2 months . and bank is charging me interest and gst. for this. i already got loss of 1200 around in Ist emi.

Sir.
It is very unfortunate that numbers of time I have contact customer care and also mail to CEO and customer care but till date front load washing machine which is still under warranty which was not repaired if you are not able to repair the same then I request you to change the entire machine or refund me my paid amount I am not satisfied with your service your service is very poor from your side my complain time period almost 1 month and you have not repaired as per the time schedule frame by the Samsung India hence look into the matter and change me the same at earliest my earlier details sent to you are as under
Service request number [protected].
I have also mail to servicehead.[protected]@samsung.com on 12 April 2022.
From my end i have to state that one of the poorest service from samsung and there related all officials connected with this type of service.After sale shop says that you have to contact samsung service center but they don’t bother for complaint.
My cell no [protected]
E mail [protected]@gmail.com
Yesterday parts received at service center for that i have talked with ceo representative and service center representative with a conference call but till time no phone to me for repair the same.Samsung people delebrately delay and giving me a mental torcher.Hope for early to day reply.

Hi,
I have given a request for ac service and installation through customer care of samsung on 15/04/2022 which had not attended by any body till year. Request of service number is [protected]. I had all so call them several times over phone but haven't got any proper reply from them.

I ordered for a mobile from Samsung's online shop on. It was showing out for delivery yesterday. Then suddenly I got a message from Samsung saying I have requested to cancel the order. When I contacted them, they said I have declined to accept the item etc. In fact, no delivery agent called me neither anyone came to my place to deliver it. They took my complaint. Now I got messages saying the product has been DELIVERED. My order id is [protected]. I have never received the product. No body from the courier company has contacted me.

Hi
i brought refrigerator 15 feb 2022 after 1 and half month the compress stop working after that i raise the complaint till now i am received the phone calls only

Dear Sir/ Mam,
With ref. to the above subject & attached bill I would humbly like to bring to your notice that the authorized service center in Jamshedpur has replaced the compressor of my fridge 2 times in a span of 1 week in the last 10 days.
The fridge is still not functioning properly as it should & I am being bullied by your teammates.
If you still feel that a customer should suffer after purchasing a branded product from a reputed company like yours, I will be left with no option other that to take legal action.
Hope I have been able to express my agony & you will take the necessary action to resolve the same ASAP.
Looking fdd. for your kind co-operation & early action..
REQUEST YOU TO KINDLY REPLACE THE PRODUCT.

--
Warm Regards,
Abhijeet Mukherjee
Chandra Kali Bhavan,
Kharkai Link Road,
Opp. Jamshedpur Women's College
Bistupur,
Jamshedpur-831001
Mobile- [protected]
""I believe in you, do you too ?""
Request reminder.

Abhijeet Mukherjee
Mob [protected]
Show quoted text
Respected sir,
Below trailing mail FYI and NA.
Hide quoted text

[protected] Forwarded message[protected]
From: Abhijeet Mukherjee
Date: Mon, Apr 18, 2022, 4:29 PM
Subject: Fwd: Cheating customers is your company moto
To:, , , , , , , ,

Request reminder.

Abhijeet Mukherjee
Mob [protected]

[protected] Forwarded message[protected]
From: Abhijeet Mukherjee
Date: Sun, Apr 17, 2022, 10:09 PM
Subject: Cheating customers is your company moto
To:, , , , , , , , ,

Dear Sir/ Mam,
With ref. to the above subject & attached bill I would humbly like to bring to your notice that the authorized service center in Jamshedpur has replaced the compressor of my fridge 2 times in a span of 1 week in the last 10 days.
The fridge is still not functioning properly as it should & I am being bullied by your teammates.
If you still feel that a customer should suffer after purchasing a branded product from a reputed company like yours, I will be left with no option other that to take legal action.
Hope I have been able to express my agony & you will take the necessary action to resolve the same ASAP.
Looking fdd. for your kind co-operation & early action..
REQUEST YOU TO KINDLY REPLACE THE PRODUCT.

--
Warm Regards,
Abhijeet Mukherjee
Chandra Kali Bhavan,
Kharkai Link Road,
Opp. Jamshedpur Women's College
Bistupur,
Jamshedpur-831001
Mobile- [protected]
""I believe in you, do you too ?""
Abhijeet Mukherjee
Mob [protected]

Counselor answer
Dear Mr. Nair,
Greetings from Samsung Customer Support!
This is in reference to your concern regarding the Samsung product. Please accept our apology for the delay in response.
We would like to inform you that as we can check your concern has been already highlighted to the dedicated team. Please be assured that the team will get in touch with you at the earliest and provide you with the best possible resolution at the earliest according to Samsung guidelines.
Kindly note your reference number:
[protected]
For additional information, you can revert back to us and we will definitely help you with the same.

Thank you for writing to Samsung.

Warm Regards,
Paramjit
Samsung Customer Support

Your question
Dear Executive,
I quoted herewith the very first communication sent to Samsung regarding malfunctioning of the mobile for proper action. Later N number of mails and calls made for replacement of the mfg defective mobile. (covid period, none responded to any mail).

Waiting for immediate replacement.
Regards,
M K Nair

Attached service center report for ready reference.

From: mk Nair

Date: Mon, 17 September 2020 at 15:07

Subject: Malfunctioning of Mobile Phone Galaxy S20+

To:,

Cc: Devi,

Dear Sir/Madam,
I hereby bring to your kind notice that the Samsung mobile phone which I possess is showing malfunctions.
a) Display is blinking intermittently.
b) Very thin line appears on the display
c) Once restarted, the above defects vanish.
I brought it into the notice of the samsung galaxy showroom from where I purchased it. In turn, they said, they will take up the matter with concerned authorized service personnel and inform accordingly. But no response received from their end.

I purchased SM-G985 CLOUD BLU S20 Plus ([protected]) vide tax invoice number 131 dated 27.05.2020. IMEI: Refer attachment.

Please look into the matter and do needful for the rectification.

With warm regards,
M K Nair
[protected]

Hello all,
I purchased a Samsung Galaxy M31s phone in August 2020, The official release date of this model is 2020 July 30, which says that it is pretty new and we expect descent updates over first few years. After a recent OS update (security patch update), It switched off automatically with only logo visible which is not even letting the device to get into bootloader. I went to a nearby Samsung service center (AUTHORISED SERVICE CENTER Shree Krishna Services, Address : 87/1, G. T. Road West, Hooghly, 712203) and they told me that the motherboard needs to be replaced for a cost of 9K INR.
There are over, at least, 700-800 people with the exact same complaint in the internet and Consumer Complaints forum regrading their phones (all Samsung M-series phones).
The person in the service center said the update caused the motherboard to fail, but i took full precaution of keeping the phone on charge during the whole time o[censored]pdate. I cannot get it fixed because of financial issue.
Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount.
BEING A STUDENT(WITH NO EARNING) AND BELONGING TO MIDDLE CLASS FAMILY WITH NOT SO GOOD FINANCIAL CONDITION IT IS NOT POSSIBLE FOR ME AND MY FAMILY TO GET IT REPLACED.
I REQUEST SAMSUNG O PLEASE LOOK INTO THIS MATTER.

Product Model Number : SMG985F/DS
Device purchased in Nov 2020.

Hi,

So I have been an avid fan of Samsung devices. I got 4 of them at home. Started from s5 and now I got an s20 plus after numerous upgrades over the years.

This is the first time I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing...

Dear Sir,
Apropos the instruction imparted upon me by SH. RAKESH KUMAR, S/O Sh. Mohan Lal R/O Pouni Chak Tehsil & District Jammu hereinafter to be referred to as my client I hereby file this complaint against the above mentioned service centre;

1. That my client approached the office/Samsung service centre of A.R. ELECTRONICS, (SAMSUNG SERVICE CENTRE) FIRST FLOOR, CITY PLAZA, PREM NAGAR JAMMU, DISTRICT JAMMU 180001 for the repair of his mobile phone (Samsung A 31 Galaxy) as the phone is still under warranty and it had developed some problem due to which the phone was frequently restarting automatically and was hanging for a longer duration.
2. That the customer executive attended my client and assured my client that the defect will be removed within two days.
3. That after two days when the phone was returned to my client it again developed the same problem thereby forcing my client to visit again in the Samsung service centre with the same problem that has not been removed/corrected by the said service centre.
4. That my client again left his said defective mobile phone in the said service centre on the request of the employee who told that the mother board of the phone has to be replaced/changed.
5. That after the change/replacement of the mother board of the phone of my client; the phone again developed the same problem as it was having before the change of the mother board.
6. That on the very next day my client again visited the said service centre with the defect which is still there in the phone. The employee of the service centre asked my client that it will take 2-3 days to repair the phone and requested my client to leave the phone in the service centre and advised my client to take a second hand phone of the service centre till the phone of my client is not returned by the said office/centre.
7. That my client agreed to the request of the employee and took the second hand phone whose condition was very bad hoping that he has to use the said phone only for 2-3 days till the return of his phone.
8. That on[protected] when my client visited the Samsung service centre for taking the delivery of his phone but the employee of the said service centre said that the phone which was given to my client has been damaged and its mother board has to be changed which will cost Rs 6000/- and he demanded the said amount from my client despite the fact that the phone is in its original working condition and it has not been damaged or broken in any way.
9. That my client requested time and again for the return of his phone which is in the custody of the service centre but the employee/owner straight way refused to return the mobile phone and are adamant not return the phone for the reasons best known to him and he only handed over the bill bearing no. [protected] dated[protected] to my client and further threatened my client to do whatever he wants to do. It is very strange on his part that my client has handed over his mobile phone to the centre for the repair but they are behaving in a very rude manner and have illegally kept the phone in their custody.
10. That the owner of the said centre and his employees have misbehaved with my client and have used unparliamentarily language against my client for which a separate complaint before the competent court will be filed against them.
11. That my client has purchased the said mobile phone (Samsung A 31 Galaxy) from his hard earned money which the owner of the centre has kept illegally in his custody.
Now therefore I, VIJAY PARIHAR Advocate High Court of Jammu & Kashmir And Ladakh, Jammu through the medium of present complaint call upon you to direct the Owner/Manager of the A.R. Electronics, (Samsung service centre) First Floor, City Plaza, Prem Nagar Jammu, District Jammu 180001 to immediately return the mobile phone (Samsung A 31 Galaxy) to my client within a period of seven days from the receipt of this complaint along with the damages for the harassment failing which I shall be left with no other option but to initiate legal proceedings against the Samsung and the said service centre in the appropriate Court of law at the behest of my client at your risk and responsibility.

Yours Sincerely

VIJAY PARIHAR (ADVOCATE)

Authorized service center's personnel neither attending my complaint nor lifting my phone. Mr Manish bearing Cell no. [protected] is the key person of that service centre. I think it is customer harassment center rather than a service center . Please take action against that service center.