Samsung India Complaints & Reviews

Sir,
Since smart phone came to market I have been using Samsung Smart phone. Prior to Nov-21 I was using Samsung J5 prime (Dual sim) in which from my contacts automatically without dialing call was going to different contacts in my phone & the same was not reflecting in my call logs. I approached samsung care centre at Bhubaneswar and accordingly on their advise changed both the sims in my phone still then my problem not solved & was told that display problem is there in your set. Hence I took a new phone on 15.11.2021 from M/s Plaza Digital Bhubaneswar vide their Invoice no- 5503 Samsung A03S (4/64) bearing serial no- [protected]. Thereafter also the same problem is continuing till date. Again on request of Plaza Digital I replaced both the sims. But still the same problem continued. Thereafter on request of Plaza Digital to update software I handed over my set to Samsung Care vide complaint no-[protected] dt-09.04.2022 & requested them to solve the issue. Now again the same problem is continuing in my new set. Here it is important to mention that my Samsung J5 prime is running properly without any problem till date whereas I was told that display problem is there hence i had to take a new phone. In this connection please be informed that I am a small businessman having different business connections as well as socially, politically connected person. When automatically call goes from my contact list to different persons (Male/Female) they are misunderstanding me and my relation is in soup. Please advise me solution to my problem. Have I taken a Wrong decision by using SAMSUNG what is being told to me by many leading Mobile stores.

Hope you will take up my problem on priority basis.

Regards
Kislay Kumar
Bhubaneswar-2
M-[protected], [protected]
Email id:- kislay.[protected]@gmail.com

I am unsatisfied by your product.

I am a Samsung product user since 2010 (using Samsung TV, Washing Machine and 3rd mobile of Samsung)

I bought a Samsung product on 22.01.2019, i have used it properly, but suddenly it got switched off while using the mobile.

From the service center they said the motherboard has to change to a cost of 11000/-.

1. Spoke to the call center person, Mr.Manivannan (supervisor) said it is out of warranty so you have to pay the full amount. First point why i have to pay full amount, whatever part got corrupted you change that particular part and give it to me. Service center persons couldn't find the problem in the mobile, it is incapability of the technician.

2. Why do we have to buy a Samsung product?? because we trust the product, that's why we prefer branded products. Such a big company couldn't provide the solution to my problem.

Furtherly we will not continue with the Samsung brand. Really we are disappointed.

I have called 5 times to this service, common answer got from all "I will call you back"

Can I get your higher authority mail id??

past one week I am following no proper call, no solution, very pathetic service. only sale sale no service provider

Regards
MuraliKrishnan.S

I had purchased Galaxy watch 4 Classic Bluetooth on Oct 2021 and I was having Battery Drain issues from Day1. Unfortunately I was not able to inform this to customer care during that time because I was using smartwatch first time and there was some reports like this new model with google wear OS[Samsung Introduce wear OS in this model first time] have battery performance issues, which is also reported by many users in their forums as well as below

https://eu.community.samsung.com/t5/wearables/galaxy-watch-4-and-wearos-fast-bat...⇄

So, I thought of getting used to it and wait for few more software update from their end to see whether that fix the issue. But after three months o[censored]se it felt like the device is useless and wont serve its purpose which I spent around 28K rupees. I had to switch off all the smart features of a smartwatch to get some battery life and the battery starts drains. The battery drain even we kept the device in switched off state.

Then I have raised this with samsung customer care on January 2022 and asked for refund or replacement. They convinced me in a call to submit the device to samsung customer service center for checking battery health issues physically and they agreed on the call that, if they found any issue as I claimed, then they will process replacement/refund.

I have reached nearest customer service center on Januray at Kottarakkara, but they updated me to go Trivandrum center as they don't have the equipment to check this device. I had to travel 60KM to reach there thus I had to wait for a month to plan to go there due to covid situations.

I have submitted my device on March 2022 to Trivandrum service center and they updated me after week like they have replaced battery and motherboard of the device.

So, the issue I was raising was genuine and they also confirmed by replacing the main parts. I asked customer service to process the refund/replacement as they agreed and I had the issue from Day 1 and I was unable to use the product which I spent 28000 till that time. But they denied it and asked me to collect the repaired product. Now it is like, I have DOA product for 28000ruppes which now got repaired by samsung. They should consider my case as special instead of saying the technical reasons on the refund/replacement policy and they should have considered the difficulties I had faced by purchasing their product. The interaction with customer service via email was also not good. They always sent careless response without checking past history of the issue.

I have the device with me now, I feel some improvements in battery, but still it is not upto the mark. I also see the skin of the silicon strap is getting peeled off.

Because of all these issues I have faced, I would like to request you to help me refund/replacement.

I have purchased Samsung M31s on Oct 2020 from Amazon. I didn't face any issue till last month and all of a sudden mobile stuck at auto boot up screen, freezing and hanging frequently. Reached nearest samsung (authorized) service center, they have done factory reset and updated the software saying that it may work, with an assurance of 20%. If the problem not solved, advised to change the motherboard that will cost upto 8k to 9k along with...

OrderID :[protected]

I have ordered Samsung refrigerator on 20th March on Samsung eStore
After multiple escalations, post 20 days of delay, I received the damaged product.

After multiple calls, Samsung team has said that they will repack & return the product & refund my money.

After keeping me await for 7 days, they said that they will NOT repack & asked me to repack by myself.

I have repacked & sent them the images.

I am still waiting & the product is NOT repicked & refund is NOT initiated

I have made multiple calls, wrote multiple emails and
I have used the option email to CEO many times, but nothing has changed.
This has been going since 30 days.

I had placed the order on 06.4.22 with order id [protected] and it was delivered on 11.04.222 at 1500 hrs. with damaged. The engineer visited on the same day at 1705 hrs to install the product. But when he opened it found the damaged product. He made his CSR report and immediately send the same to the service center to update the same to Samsung. I had also made a complaint for the same with pics of receiving of damaged product on 11.04.2022 and called the customer support. Why the damaged product was sent Now, the 4 days have already passed away and everyday customer support extends the day for resolution. In initially I was informed by mail just patient for 24 hrs only, then 24- 48 hrs only, after that 03 days only. Now 04 day also come. I am totally fed-up with Samsung support. Even I had paid money for fresh products not for a damaged product still I am not getting a resolution. This is the height of patience now.

I am waiting for the replacement of the product but no update till date. Samsung is harssaing me mentally and financially.

Dear Sir,
I had placed the order on 06.4.22 (order id -[protected]) and it was delivered on 11.04.222 at 1500 hrs. with a damaged product. The engineer visited on the same day at 1705 hrs to install the product. But when he opened it found the damaged product. He made CSR report and immediately send the same to the service center to update the same to Samsung. I had also made a complaint for the same with pics of receiving of damaged product on 11.04.2022 and called the customer support. Why the damaged product was sent. Now, the 4 days have already passed away and everyday customer support extends the day for resolution. Initially, I was informed by mail just be patient for 24 hrs only, then 24- 48 hrs only, after that 03 days only. Now 04 day also come. I am totally fed up with Samsung support. Even I had paid money for a fresh product not for a damaged product still I am not getting a resolution.

When I called customer support they just replied we have reminded our team they will call you just have patience. This type of reply i am getting last 03 days. I am stuck now because not able to get replaced the product

I am mentally and financially harassed by Samsung.

Service request number [protected].
I have also mail to servicehead.[protected]@samsung.com on 12 April 2022.
From my end i have to state that one of the poorest service from samsung and there related all officials connected with this type of service.After sale shop says that you have to contact samsung service center but they don’t bother for complaint.
My cell no [protected]
E mail [protected]@gmail.com
Yesterday parts received at service center for that i have talked with ceo representative and service center representative with a conference call but till time no phone to me for repair the same.Samsung people delebrately delay and giving me a mental torcher.Hope for early to day reply.

Sir,
I have maid complain of front load washing machine on dated 24 March 2022 regarding non-operational the said washing machine is under warranty period.approximately 20 to 20 days passed but till date it was not repaired and no response from your side.I have every day call to your customer care but they told that it is resolved within a short time hence you are requested to look into this matter and solve my problem at the earliest.I am mentally Horace by Samsung.
looking forward for your kind support my reference number is as under.
Service request number [protected].
I have also mail to servicehead.[protected]@samsung.com on 12 April 2022.
From my end i have to state that one of the poorest service from samsung and there related all officials connected with this type of service.After sale shop says that you have to contact samsung service center but they don’t bother for complaint.
My cell no [protected]
E mail [protected]@gmail.com
Yesterday parts received at service center for that i have talked with ceo representative and service center representative with a conference call but till time no phone to me for repair the same.Samsung people delebrately delay and giving me a mental torcher.Hope for early to day reply.

Sir
maine samsumg company ka air condition kharida tha jo ek saal ke andar hi kharab ho gya kai baar complain karne pe bhi company ka proper response nahi mila isliye mujhe ye mail likhana pad raha hai
AAP SE REQUEST HAI KI MERE SAMASYA KA SAMADHAN KARWAYE NAHI TO MUJHE COURT COMPLAIN KARNA PADEGA

Mujhe NEW AC CHAHIYE KYO COMPANY KI LAPARWAHI KI WAJAH SE MUJHE KAAFI DIKKAT UTHANI PADI HAI
ITNI JANLDI KOI SAMAN AGAR KHARAB HOGA TO CUTOMER KA KYA HOAGA

cutomer name- ratnesh pandey

Regards
Rajesh kumar singh
kasia
kushinagar
[protected]

I purchased Samsung m31s mobile 1-1/2 year back. After recent update it started getting hanged and autorestart was happening. At last it got hanged and was showing only Samsung logo and not going further. Now phone is dead. When went to Samsung service center, i was told that this is the issue faced by large number of customers of this model and need to replace motherboard which is very costly. My very important data is there in mobile and service center is saying it is not possible to retrieve the same. When same storage is still there in mobile, data retrieving should be possible but service center not ready to help. Moreover if the issue is faced by large number of customers, then it is manufacturing defect or defective update and Samsung should come forward on their own and help customers by offering free replacement of motherboard and free retrieval of data as a goodwill gesture to maintain their status in Indian market.

I have placed a purchase order (Oder #: [protected]) for a Samsung Convection Microwave Oven model #: CE1041DSB2/TL (serial #: 0AR87WFR901015F) on Samsung India website "samsung.com/in" on March 3, 2022. The oven was delivered to my home on March 7, 2022. On March 8, 2022, the Samsung technician came to my home, he unboxed the microwave and found the bottom of the microwave was damaged ( please see attached pictures) and the oven wasn't standing levelled due to the damage. He reported the problem to Samsung on the same day for a replacement and also asked me to report it to Samsung. I reported the damage to Samsung via an email on March 8, 2022 with many pictures. I kept following up with Samsung customer service. Samsung customer service said they can't replace my order, therefore I had an option to either return the microwave for full refund because it was their problem delivering me a damaged microwave or keep the damaged piece and they would offer Rs 500. I didn't want the damaged microwave, therefore I requested returning the microwave and getting back my full refund. They said full refund will be issued within 5 business days after picking up the damaged microwave. After lot of perseverence, they picked up the microwave on March 22, 2022. However, it's April 13th today, more than 3 weeks since pickup but I haven't received the refund. I haven't expected this kind of behavior from a world renowned company like Samsung. It's really shame on their part. First of all they failed to deliver me a good product, then it took lot of effort on my part by sending multiple requests to have their damaged product picked up and now even after 3 weeks after the product was picked up I haven't received my refund. Samsung failed to provide me a good product and after the fact the damaged product was picked up and it's been more than 3 weeks, there is no refund. This is not how a company should treat its consumers. Where is customer service and consumer protection when a company behaves this way?

My suggestion to everyone is to avoid buying products from Samsung India website. Their customer service is horrible and everytime you call them it's lie after lie. I am not going to stop and will pursue this legally and have also placed a complaint with INGRAM Ministry of Consumer Affairs and PMO. I will also send this report to Samsun Korea head office.

I have purchased brand new Samsung galaxy watch 4 LTE(40MM) on 15.11.2021 from Samsung website.It's serial no is RFARA29PXQL

It's not working from 10th April 2022
Submitted to Authorised service center at Thrissur on 12.04.22 and they have informed me that the watch cannot be services/repaired under warranty as damage caused by water.

Watch is enabled Swimming and tracking and I have noticed that watch went off after my swimming on 10.04.2022 evening.

Unable to understand how and watch is not serviceable under warranty.

We purchased Samsung double door refrigerator, model no: RS55K5010S9 about 5 years ago.

we filed a service req when we realized cooling is not functional. service guy came and suggested gas needs to be filled in and charged his visiting fee. Another guy came for filling gas and filled gas and collect about 2500 and left. still we realized it is still having the problem and now as per customer care, it can't be repaired as some internal thing which is not exposed outside to check and fix...

wonder what I need to do now..it costed close to 80K and they say it is like useless. I want samsung india to either get this repaired or replace the product.

We are struggling to find a repair solution for the last 10 days in Bangalore. Repair person did a shady job, within few hours refrigerator stopped working. Now we are struggling to get the repair. Even after 11 calls to Samsung Customer care team, no person has been assigned to the job. Only FAKE PROMISES AND LIES FROM SAMSUNG! Samsung has outsource the repair job to company called Rlogic in Bangalore. It's run by some very unprofessional folks. I have spoke two Samsung CS supervisor both are BIG TIME LIERS. Now we are planning to resale our all Samsung products like AC, LED TV and Refrigerator. POST SALE SERVICE is very bad for Samsung. My ticket number - [protected]

I got a update in my mobile I did that update after some time my mobile started freezing and it got on and off frequently. Then I went to the samsung authorized store to check what is wrong then they told me like the board got complaint and we wanted to replace it...it's about 7to 8 k ...if the updating making the phone broken why they are giving this upadation...it's really bad ...

Unfortunately the issue got popped up back again, my phone screen is flickering with many flashes while using finger print scanner, In month of march have already visited samsung authorized service center's 7times and i thought issue got resolved but since last 3days It started flickering again.

I'm literally fed up with the samsung product within 2months of purchase facing issues and I've to roam around the service center's.

But the response I've got from samsung team is they didn't find any issue.

I had booked an ac service appointment from your uc app and the had given a partner for me he came and god knows waht he did he opened my full outdoor and since then my ac is dead its not working it was around 50k and now the problem is the comapny staff dont even talk or listen too the complain its more than 12 days i had been suffering but no response frim the comapny i had went too the office as well at lucknow gomti nagar eldeco were mr abhishek had just normalized everything and told me it would be done in a day or two day but nothing happend i had called mr abhishek more than 50 times but he texted me rudely and said its not his duty too do it soo now wht should i doo i had texted the ceo o[censored]rban comapny also about it lets seee wht action would be taken about my complaint it is a matter if monetary money and as welll as the problem faced by my family and now its too long if no actions would be taken now then i would have too takse some actions regarding your comapny

My tablet samsung galaxy tab A is not responding to any connection
i cant browse, cant update, playstore is not respondind, galaxy app says connection failed, whatsapp also not working. I tried to sign out from samsung account then it says something went wrong or processing failed
.The only think i can do is to call,
please help me with this issue as early as possible

I purchased samsung ac last year from last year issue is coming, more than 10 times engineer visit & saw the issue, they replaced 2 times pcb panel & swing motor, they are not able to detect the problem, engineers & even companies ceo giving false hope all the time. It's a manufacturing defect but no body agreed upon it. If I was wrong then why you are not able to solve the issue, even I sent emails no body replied but your ceo sagar Kumar told me last year that the problem will not come again if it occurs then you can sent me a mail. Samsung is a big brand but they are not able to solve my issue, they are just harrassing me. If you don't want to solve it then what kind of service are you providing to us. Accept your mistake & take your cheap ac back, I don't want it. I repent upon my mistake why I bought it.