Samsung India Complaints & Reviews

Fridge model- R558
Fridge body heats up when we switch on the fridge

Compalint no. [protected] dt 22/03/2022, have been followoing up with mr. Shivam kashyap mob no.[protected] but after almost 87 days he has been misguiding me amd my complaint is not resolved till date

Hi, I placed an order for samsung S22 on 27th Feb 2022 during pre-booking offer. While placing the exchange request I was given an option to mention the condition of old phone, where I specifically chose "BROKEN GLASS" and I was quoted a value of Rs3940/-.

Then Cashify rescheduled my pickup four times (orginal date 17th march) without any intimation and requoted the price to rs700/- on 21st March.

On 21st March, Cashify customer care executive ensured me that I was eligible to get the original quoted amount 3940/- and their pickup executive had no reason to requote the price, since the exchange request was placed via Samsung.

On 21st March, Samsung care executive Ms Geeta ensured me that I will be getting the same amount, i.e 3940/- which was originally quoted to me and that the "broken glass" issue of old phone was already mentioned in my order details. She insisted to wait for 24hrs and that someone from Samsung will contact me but nobody contacted me.

On 23rd March, I again contacted Samsung care and talked to Mr Sunny. He also confirmed that "broken glass" issue was mentioned in my order details but again he insisted to wait for 24hrs and that my pickup would be scheduled at the earliest.

On 24th March, I received an email from Samsung stating that my exchange request was rejected and it cannot be fulfilled. When I again contacted Samsung care and talked to Mr Shivam, he ensured me that my exchange request is still active and I will be getting the same amount 3940/- and he also stated "broken glass" issue was mentioned in my order details. He also insisted to wait for 24hrs.

On 26th March, I received a call from Cashify team stating that ny request was rejected due to "BROKEN DEVICE" and that it was not working. But on 21st March, their own pickup executive checked everything, called cashify using my old phone. If the device was really broken how was he able to do all the mentioned things.

On 26th March, I received email from Samsung stating "We are sorry to inform you that your exchange request against your order was rejected by our exchange partner ...
Reason: Cashify team found some device broken issue also, requote price not acceptable." Then when I again contacted Samsung care and talked to Ms Heena, she said that my exchange request was rejected due to broken glass issue only and that Miss Geeta, Mr Sunny and Mr Shivam, when ensured me the original quoted amount 3940/-, had no idea about the "broken glass" issue.

But like I mentioned, they stated that it was mentioned in my order details and were aware of the "broken glass" issue and then they ensured me that I will be getting the same quoted price.

Ms Heena asked for 24hrs and yet I have not heard back from anyone.

On 30th March, I received an email from Samsung stating that my exchange request is cancelled ...
"Reason: You have changed the mind and not interested in the exchange request hence rejected."

Rather than solving my issue they are just continuously giving me false excuses and are trying to put the blame on me by misquoting me.

I have been continuously asking them to reschedule my pickup request and not even once I mentioned that I am not interested.

Both Samsung and Cashify have been wasting my time for the past 14 days and now they are giving unnecessary reasons to reject my request. Thereby, I wish to file complaint against both.

I have record of each and every communication and will provide them if needed.

With regards.

Hello, I bought a Samsung Galaxy Watch 4 on September 12th 2021, when I paid the money online it shows that I will get the Rs.3000 cash back within 120 days but till today I didn't get my cash back, no one helped me out of this. I need my money back as soon as possible. Please help me to get it. Thank you. Regards.
Date of the incident: 12.09.21
Desirable resolution of your Complaint: Request to give my offer 3000 rupees back.

I purchased samsung inverter AC 2yrs ago. During the installation, samsung technician told that it's in-built stabilizer and no need for external voltage stabilizer.
With limited usage, now I m getting PC02 error. Raised a complaint with Samsung and technician came and told that PCB board would have gone due to voltage fluctuations and need to be replaced. He also asked why there is no external voltage stabilizer? I was surprised as the initial technician told it's not required. I am given a quotation of 7k for this PCB board replacement (as it's out of warranty)
Now due to wrong guidance from samsung technician, I have to pay 7k and anyways hav to go for stabilizer. This is very poor service from Samsung.

I had purchased Samsung Galaxy S22 ultra phone from Samsung Shop app. I had placed order on 22 February 2022 and i got the delivery on 7th March 2022 after 2 days o[censored]se i found that the phone has defects that are battery draining very quickly and auto touch happening, thus i approached samsung service center and i followed all processes but still they are saying phone is like that only its normal. I have video proofs of defect found but they are not ready to accept it. It is under 14 day policy of piece to piece replacement policy when i raised query. I am not getting any response from them. Please help me our what can i do now.

Now they are saying there is no defect even i showed them video proof of defect.

There was an update released by Samsung ONE UI 4.1. It was a buggy update. Upon updating my device stopped working and display only a black blank screen. I visited samsung customer care in Gurgaon Sector 47. They said the display got damaged and your device is Out of Warranty now and it will be considered a chargeable service. But it happened due to update released by Samsung is not compatible with my device. So I need help to please they...

I bought Samsung Refrigerator at the end of June 2018 and the same was not providing proper refrigeration for some weeks since March '22 beginning. After complaint was raised with the company, the same was taken for repair.
After a week, I was notified that the equipment was beyond repair due to internal leakage and a refund would be provided for the same. After providing documentation, the rep came back saying that the company will provide only 34% as refund which is meagre. A refrigerator lasts 10-15 years usually and an internal leakage should be considered a manufacturing defect.
I am very disappointed with the way a reputed company like Samsung India is treating it's customer, which is borderline harrassment. I want a full refund or a replacement to be provided immediately.

Hi, I placed an order for Samsung S22 on 27th Feb 2022 during pre-booking offer. While placing the exchange request I was given an option to mention the condition of old phone, where I specifically chose "BROKEN GLASS" and I was quoted a value of Rs3940/-.

Then Cashify rescheduled my pickup four times (orginal date 17th march) without any intimation and requoted the price to rs700/- on 21st March.

On 21st March,...

I have bought such an expensive phones from you'll currently s22+ and also a53
I was misguided by your executive and so I bought the screen protector for s22 as he told me that it is the same for s22 & s22+
When I got the phone in hand I was told that it is not the same I haven't even opened the seal
Now ul are refusing to co-operate for such a small exchange
This is not the way you'll behave with your clients especially when I'm saying it was because i was told that the screen guard is the same I don't need any money I just need exchange I need a call back and a resolution I'm quite a loyal to samsung but this is a very bad experience as even the s22+ i have. Received is over heating and now giving it for replacement terrible terrible experience

I have purchased 3 no’s AC of Samsung but 2 no’s AC is not working since installation day and I have complained to Samsung care many time but no one is responding. I am suffering from 3 months.

The issue that I have experienced was: I'm using Samsung A52s 5G, As per company policy mentioned on their official website https://security.samsungmobile.com/workScope.smsb

I should get monthly updates but still my device is on Jan release updates and also Jan release updates we are facing many bugs . As we can see on Google except India every reason are getting Feb March security updates but in India we are facing issues. As we spent more that 35k for this model to get appropriate updates on time we are not getting it. Please help us as customer support is telling wait for sometime form past one month.

Hello,

I am a Sumsung die -hard fan and bought TV, Fridge, Mobile & AC from Samsung. I am terribly shocked to see bleeding situation of Samsung's after sales customer service.
I wanted to have my first under warranty service and tried to register a service ticket on 19th March 22 with Samsung Whatsapp but did not get the ticket number and the agent was surely wasting time as I shared invoices, serial number, etc. but he was not in a mood of helping me and wrote some pre-typed chat lines.

Then I called Customer care of Samsung on 20th March 22 and got a service ticket number : "[protected]" and thereon my nightmare and worst customer service experience started. Samsung engineer never come to my house and today is 27th March 22 and I have repeatedly called Samsung Customer care and all I got is assurance of call back which never came.

I also asked several times to Customer care rep to transfer me to sup but they never gave me one and no call back received.

I also told them if you can not arrange a engineer, let me know I can call Urban Clap guy as you failed to meet your basic customer agreement under warranty terms.

I have wasted my offs and I have lost my faith in Samsung and will never ever recommend Samsung to anyone.

Not sue if this email with ever go for my support, but writing it in anticipation that I will be given my customer rights.

Hello samsung my s7 edge is like new but as you know s7 edge is beast so i am using it from last 4 years . I am businessman and want to replace my battery of s7 edge but samsung store always said that s7 edge battery out of stock everytime this disturb me alot . So i decided to file complain against samsung company whether replace my battery or send me new unit. I file case in consumer court also for this battery issue frustration.

Hi
I went to samsung service centre located at habibullah road to change my display for Samsung Note 9. But they are asking for full payment before they take in the mobile for service. What kind of service is this?
I have no other choice to left the place because they need the full amount to take the mobile for servicing.
Is this how service industry works?
They also added that this is their company policy to get the payment before taking the mobile.

Last year 05-01, 2021, I bought a Samsung galaxy F41, for last 1YR (That is warranty period) it was working fine but just after 1 month of warranty period, it got crashed. I took to Samsung service center and they informed mother board issue and ask to pay Rs 7000/-.
I Investigate via Internet on Samsung complaints website . Approximately lot of persons complaining about the same issue. We didn't expecting these from reputed company like SAMSUNG.
This is quite understandable that motherboard is not likely to get damaged in 13 months. Even cheap mobiles phones of local brand stand for at least 3 years.

Sir, Kindly help us to get a new defect free phone. It will be very kind of you if your customer get positive and satisfactory action from you. Please find the bill as attached.

Thank you

I have purchased Samsung Galaxy Tab S8+ during preorder on the 25th of February and my scheduled delivery date was on the 5th of March but got delayed. Then as I called the Samsung helpline and registered multiple complaints I received a revised shipping date of 25th March. Again, there was no update. When then when I tried to call them today, they told me they have no update.

I am literally frustrated with the service. Please have a look and help me here as soon as possible. I am providing the required details here.
Order ID: [protected]
Ticket ID: 45883094
NCH Docker Number 3352203

When i was trying to enroll myself for Samrt Club, this message pops up saying i need a minimum purchase of 15k to enroll..I bought a 50K+ mobile (Galaxy S21 FE5G) from their website, i don't understand what they r expecting from their customers...!!

I am trying for a month but till now my membership is not registered in smart club, and i have also given mail regarding this but this problem is not resolved by samsung yet.

I had pre booked the handset on 22 Feb 2022, and got the handset on 11 March 2022. Few hours later got to found that there is a display issue and immediately sent to samsung service center. Upon checking I have received a DOA dead on arrival letter from the service center on 14th March 2022 and immediately mailed with all the details to samsung and they acknowledged the same on 15th March saying the replacement handset is approved and will be delivered to me within 3-5 working days. Since then they are not replying to my mail and and I keep chasing them everyday to get the status. Not at all response from them. I have invested 1.16 Lakh on the handset and I am scared of getting the handset or the refund as there is no update from. Samsung since 14days. Such a poor service delivery and customer service. I trusted this brand but now my money which I invested on this product is at stake.
I could have gone for a better brand like Apple instead of this.

My order ID is [protected]
My order delivery date was 23rd of March i Haven't still recieved the product. Payed 30000 ruppees through online mode. Gave a complaint on helpline they said they ll take action within 24 hours it's almost 48 hours now no calls yet from samsung itself. Very disappointed.hoping will help me out with the same.
Thank you