Samsung India Complaints & Reviews

Handset Was Purchased from Amazon on 31st Jan 2022 within 4 Months There is an Issue with Device and I have Been Complaining Regarding the Same to Samsung Customer Care Multiple Times and They Are Denying for the Same As i am Not ready to Submit the Brand New Phone for Repair and Check i Have Been Updating them The Same and They are Not Ready to Listen I have Mailed Tehm Multiple Times With the Details and Proofs that This Device Has an Issue and Its Not With One User all Users Are Facing Same Issue Model Purchased S20FE 5G cost of 39990 and they are not ready for Replacement or Different Device Purchase.

Hi,

So I have been an big fan of Samsung devices. I got 10 of them at home. Started from Ace plus and now I got an s20 plus after numerous upgrades over the years. I even recommend people Samsung only

This is the first time I'm facing major issues with my phone, never I had such issues before. Its quite surprising that such premium device has these many manufacturing defects. First it was the back panel that was opening up, I got it fixed at the Samsung service center and now out of the blue. A purple vertical line across the screen. I have taken exceptional care of my devices and this happened. I'm quite shocked that a premium device has such defects. I'm not the only one facing this issue, plenty of others are facing the same issue as well. This happened after one ui 4.1 update and other countries are replacing their screens FOC even if they are outside warranty.

More than 1000 users in India are affected by this.

Now I don't know what solution you are going to offer me but unless it's a FOC screen replacement I don't think I'll ever trust Samsung devices again. My view on Samsung devices will only change based on how I'm treated by your customer service now. I'm not willing to pay 16k for a screen replacement since this is not my fault. I might have to shift towards other companies that provide premium devices of high quality with superior hardware and customer service.

I will attach the previous Samsung chargesheet for fixing the back panel along with my device image and the link of Samsung community where others are facing the same issue.

Samsung community link: https://r2.community.samsung.com/t5/Galaxy-S/Vertical-green-lines-in-S20-display...⇄
References: https://gadgets360.com/mobiles/news/samsung-s20-plus-display-vertical-lines-pink...⇄

Regards
Vishal B P
[protected]

My ac was facing cooling problem.. i complained to Samsung customer service center.. on[protected] he said your product warranty period is over.. you have to pay for the repair.i said ok one service engineer came on[protected]Ramesh gaddi) and with out proper checking he filled the gas and said he will give the 1month garranty for gas.. after one day same problem came.. again i complaint in Samsung service center no one called me till now.my service reference numbers are [protected], [protected], [protected]

Good Morning team,

I ordered a Samsung AC From your web site (Samsung employee discount) and it delivered on 30th March but product was demaged, I got this information form Samsung service Installation team member who installed it.
Order details:- Order #[protected]

I raised a complaint on 1st April regarding damaged product delivered and I also attached following required evidence.

1. Samsung instraller (service team ) installation check list pics, where I mentioned product is demege
2. Demaged product pictures

I allowed him to install demaged product because he said right now this product is not in stock, will replace this demage product with new. He also suggest me to rais complaint regarding demaged product over support center.

I would like to request you to help me out with best solution.

Regards
Jitendra Jain

Dear sir, I ordered a Samsung Refrigerator through Samsung site on 15th of April 2022. Order number [protected]. and it is due for delivery o 21st of April 2022. But till date it has not been delivered. I have registered a complaint on 21st April 2022 iwith samsung and the complaint number is 52950882 dated 21.4.2022, and also wrote to Samsung grievence cell (Mr Ajit Sing ) and also talk to the customer care executive Mr. Vinay Kumble where as I was assured by every onle that action will be taken with in 24 hours but till date no one has contacted me.
I have also emailed several letters to customer care but till date I have not received any reliable and proper reply, Now I would like to claim compensation for my physical and mental agony from Samsung since, they have not delivered the item and also not given proper reply/service. The tracking slip of the courrier has faulty messages . I am prepared to produce all my email communication to you whenever it is required.

Cooling not properly

Hi
I bought mobile phone online ( From Amazon in May 2021) for my Mother in law as she is having less usage.

IMIE 1 Number: [protected]
IMIE 2 Number: [protected]

In September we faced issue like Blue dot on Screen we went to Customer care Samsung they said high price to repair than we thought of buying new Mobile than we managed to use one old mobile till December and in December finally we repaired costing 5300 approx

But again in April black screen issue faced and we connected to store. First they said Screen issue there they need to change screen with 4200 amount. than i said its not even one year and i repaired screen already for 5300 and again in 3 month i pay 4200 more. than they took my mobile and said if they will approval they will get they will repair free and approval received after approval they are saying water is there they wont repair in free

they are making there money by opening Samsung customer care.

there is no Physical damage and not much use of Mobile .

May be i received defective Piece from Amazon or they have put duplicate screen . they are making just fool o[censored]s

Background - Purchased a Samsung phone that went kaput in little over a year.

What is the cause? - SAMSUNG's substandard electronics.

Am I the only one? - No, simply search for " Samsung Auto Restart issue & Motherboard Failure in Galaxy M & A Series Phones" and you will be overwhelmed with the quantum of issues. Initial figures suggest that one in 3 phones have the same issue, this means a failure rate of almost 33%.

How can you help? - I would be more than happy to provide you with the necessary statistics. Together, let us remind Samsung of its moral obligation. It cannot get away with selling substandard products. Can Samsung operate like this in the western world?

Hi,

I purchased a Samsung Galaxy M31 phone about 1.5 years back. After a recent OS update, my phone started freezing and auto-restarting every few minutes. There are over, at least, 3 people with the exact same complaint in my contact regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail, and of course it was never mentioned by Samsung that "Hey, this update might make your phone completely unusable, so update at your own risk!" . Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of M31 / M-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case.

Dear Sir,

I purchased LED TV on[protected], and within 3 years there is now a line in the display, I was also given a complaint and one of your service people called and told me the full display has to change the cost could be around 19500. all the way I have paid around One lakh, this is unfair.

I just want to know is that poor quality of product are what? I’m totally disappointed and dissatisfied with the repair cost and quality of the product. I do not want to spend more money on these compromised quality products anymore.

The complaint reference number is [protected].


Please do the needful.

PFA

Regards,
Sathishkumar
[protected]

This one tends to take away trust from the companies and gadgets when promised features are not seen fulfilling specified task

So I brought a Samsung S9 smart phone in 2018 considering one factor " Water Resistant/ Water proof", the other day while dining glass of water fell and phone got drenched in it, and it did not start.

I took it to samsung service centre, they kept in heater for a while and sent me back stating now you may start the next day, but it did not.

As a result gradually battery got so swollen, and it was at the verge of bursting, i wonder how the water proof phone can be so affected and risk the customer's security.

My urge to samsung is kindly resolve the issue and replace my device as I opted for water proof but did not receive one, moreover the safety was on risk.

Samsung is highly trusted to me but this incident seems to be taking it away.

I bought samsung s20 fe 5g mobile on Feb 7th 2022, now the touch becomes unresponsive many times while using and at times I couldn't use the mobile and I have to wait for 10 minutes atleast for the mobile to be back normal. Please help me regarding this.

I purchased Samsung Galaxy M 21 in 14 july 2020. This phone was working fine till Dec 2021 but after Software update it's keep freezing and restarting.
i reset my device but problem still exsit. I check samsung member app. There are several complain about this issue. Then I check Many social platform so many Samsung User facing same problem in Samsung M series Phone. I report my concern in Samsung India portal in starting of Jan. Then i get a call from samsung, they told me to submit my phone in samsung service center. i did not have another mobile phone that time so i didn't submit. After arranging another mobile I submit my mobile in Samsung Service center with Bill No : [protected] in 31 Jan 2022 and submit my concern again in Samsung India portal. They were demanding 5500 rupees for motherboard replacement. I explain my issue, this problem generate after software update so why should i pay. Then after checking my phone, I get so many phone call from samsung. After taking 11 days they were giving me 25% discaunt of their fault. I am a student and don't have enough money that's why i purchased this phone. i faced so many mental and emotional problem because of this issue. Samsung is giving free of cost motherboard replacement to some user, for some user they are giving 25% discount. Mean they are giving different thing to their user for the same problem. I didn't accept their offer. and take my device back from them in 13 Jan. now I want my mobile repair free of cost. Now my mobile is not turning on.

I have purchased samsung A12 from croma Dated 1-5-2021 it means this mobile is under warranty till 30-4-22 but service care authorised person not considering in warranty for mobile repair and give me estimate of mobile repair. Sham on you Samsung care udhana darvaja surat. Will never ever purchase Samsung any product.
Very poor response and service.

I ordered a 394 liter Refrigerator from Samsung corporate portal and was delivered on April 2. The engineer came for installation and upon unpacking, found the item to be damaged and defective. I submitted a return and replace requests on the same day. They declined to replaces it and said they will return the item . Today is April 24 and Samsung has neither picked up the damaged item nor has refunded the money.

I have called them 50 times and they just keep lying or say they will resolve it at the earliest. 3 weeks have passed already.

I want to move legally if they don not return the money.
Order id [protected]

Sir

This is to state that we had purchased a side by side door refrigerator in 2013 having model no.
RS21HSTWA1 in the name of Neeraj Gupta r/o Roop Nagar, New Delhi-110007.

The refrigerator haven’t been working fine since the start, the first repair was just after the six months of the purchase. Then afterwards it had to be repaired again and again .

But recently few months back, the refrigerator stopped working at all, there was no cooling in freezer section. We lodged the complaint for same. To which the technician said it’s unrepairable. And suddenly the refrigerator stopped working at all after technicians visit.

Having frequent repairs from the date of purchase and then suddenly a refrigerator which was purchased at a huge price, stops working within a few years.

Having said that, I would like to bring your attention to the unprofessional quality of services and hardware/machine . We expect, company to understand the value of money of a middle class man and take this matter seriously. Please take a suitable action against same . We expect a replacement for the refrigerator or complete repair of the present refrigerator.

We have always tried reaching service head and customer support of Samsung india

Hope your will take immediate action against same.

Hoping for a reply .

I have raised a service request (# [protected]) on 2nd-April. And till today, which is almost a month, this has not been resolved. This is the 3rd time in a year my ice dispenser is having issues. Ice is getting formed but not getting dispensed. It is a failure product and technicians don't have the right skills to fix this issue. If you can't fix it, exchange it or refund my money. This is like cheating customers.
The first time the technician visited and said the part had to be replaced. This part got ordered but when he visited again to replace it, it seems they have ordered the wrong part or the wrong refrigerator model. Again, the part got ordered and since then I have been getting 100s of calls from the service center that technician will visit today but no one has visited yet.
I have been getting the calls from the customer service that the technician will be visiting but they don't turn up. Sometimes they don't know the problem itself for which they are visiting for repair. In multiple cases one was talking about AC, other were mentioning refrigerator coolant filling..et all.
This is how the USELESS PATHETIC SERVICE you guys are providing. I have really taken the wrong decision for having Samsung products. Its is so frustrating to see such kind of dumb persons in support and service team.
I am also a Samsung Employee and am sure that I will not refer my family and friends to have any Samsung products.
Request ID: [protected]
Product Model Number: RS74T5F01B4/TLProduct Serial number: 0UUH4ADN800610E
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Thanks & Regards,
Sameer Mandal

Dear Sir,
I bought a samsung fridge on 22.01.2022.
From the third week of purchase itself i am facing the defrost issue (defrost not working).
The service technician came today(21.04.2022) and again said that to replace the theromostat (sensor).
This is the third sensor they are going to replace within one month.
This means that the previously used two sensors+one sensor during purchase are defected pieces.
How this is possible?
It means that the given product is a failure.
We dont want this product and we want to exchange it.
The meassage sent by the service team in the Aarapalayam Office, Madurai are not true.

Reference number: [protected].

With regards,
K.Vasudevan,
Mobile: [protected].

I ordered a product on 26 march. The order id is [protected].
The delivery was to be on 21 april. But yet they have not sent me any details of my order. I dont know where is my order . I have reached to their coustomer care they are also telling that they don't know where is the order. I don't know now when will i get my order. They made purchase it on false promise of delivery on 21 april. They have done mental harrasement. I want a quick action on this issue.

My M30s not start because of motherboard problem
Samsung care center want cost of 9000 Rs for new motherboard.
This issue is general issue in samsung M30s model
I want refund of mobile cost or replacement of m30s mobile