Samsung India Complaints & Reviews

Sir,

I introduce myself as Madan Mohan Chawla, Resident of B-120 First floor Jhilmil colony,Delhi-95.
We have Purchased Samsung Fridge model no-RT31 GUSS from M/s Akash Best Buy,Laxmi Nagar Vikas Marg,New Delhi on 01.04.2006.
Once the Warranty period is over the fridge started troubling us from last so many years.
Repairing History-
On 15/09/2011-We have spent Rs 3929 and Compressor & drier is replaced.
On 27/09/2011 we have again paid service charge of RS282.
On 12/3/2013-again we have paid service charge of RS 280
On 2/4/2013-We have spent 3400 Rs and Sensor(F)+TPT+Heater Coil+Sensor(R) is replaced.
Again after 11 days the fridge was not working and as of now fridge is in your service centre from date 13/4/2013 and standby fridge given by you is at our place.
So whole of Fridge parts are replaced.
After Submitting a complaint on this website , we recived our refrigerator back,
on 23/4/2013 But the issue remain unsolved.....

My Request to you either give us replacement of this particular model with a New Fridge or refund Rs 7891 spent by us.
I hope you will understand my problem and will resolve this issue of a loyal customer who is using several Samsung Products at home.

I have purchase Samsung Mobile on 2nd November,2012 from Bharuch. On 21/04/2013, mobile body became very hot and when I have opened my mobile, the screen is also became hot and not display anything. When I have contacted Samsung Service Centre at Bharuch, behind Inox Cinema, Zadeshwar Road, they have informed that the warranty of the mobile battery is expired. The battery warranty is six months and mobile dislpay warranty is one year.However, they have not given proper answered to me.The service of the samsung service centre is very poor.

Hardik Dhorawala
mobile No.[protected].

I placed an order for a laptop on samsung estore and after following up with them for 5 days, now they are telling me the product is out of stock and they have already deducted 34000 Rs from my credit card which they say i will get after 21 days. I have called and mailed them numerous times in 5 days as i am going out of india and wanted to take this laptop for my use but none of the customer support ppl told me it might be out of stock.

its a pathetic customer service and now i will have to pay 34000 rs to my credit card which i will get later back in my card as a credit which i will have to use any how to utelize it. :@

I bought Samsung LED 40 inch last year from uae and recently I started noticing that half of the screen is getting darker than the other half. In addition, there''s a spot that lost the color. I contacted Samsung Customer Service and they sent technician . Now the technician says it needs a new LED Panel which means basically replace the 90 of the TV. I contacted Samsung Customer Service again to see if (and hoping) they can replace the TV instead of keep fixing it.

They said _quotWe will try to replace parts until we can''t resolve the issue_quot. I understand if they try to replace one or two parts, but we''re talking about whole LED panel. This is ridiculous. I told the service rep. that I won''t buy any Samsung product anymore and she said there''s nothing I can do. I am just following the protocol.you can check my product information
Model no:UA40D6600WRXCS
VERSION CN01
S/N: ZT563MNC100023Y

NOW JUST ONE YEAR OVER FROM PURCHASE THIS PRODUCT .IN THIS PERIOD I HAVE TO SPEND AROUND THE 90 OF TV VALUE TO REPAIR THEN WHAT IS THE QUALITY OF YOUR PRODUCT,I DON`T HAVE MUCH MONEY TO REPAIR LIKE THAT , YOU MUST CHANGE MY PRODUCT OR PANEL WITHOUT ANY CHARGE, OTHER WISE I WILL PUBLISH THE POOR QUALITY OF SAMSUNG PRODUCT THROUGH NEWS PAPER AND MEDIA.I HOPE YOU ARE DOING WELL
THANKS

BIBIN PAUL
CHAMAKALAYIL
PANDAPPILLY PO
MUVATTUPUZHA
ERNAKULAM
KERALA
INDIA
PIN 686672

We have purchased Samsung LED TV 40" at Eros showroom in Dubai on 06/07/2012.
The TV is not working since end of March 2013.
We have contacted Eros showroom in Dubai and submitted our complaint to Samsung Gulf.
The Samsung Gulf confirmed that the product has International warranty and they referred the case to Samsung India.
The case is pending as of today 23/04/2013 as we have got no response until now from Samsung India and the local service provider in Warangal is refusing to accept the case.
We feel it a very bad treatment from Samsung India to not to respond to the messages of Samsung Gulf.

Appreciate your help in solving this issue.

Attached herewith is a copy of the invoice of the product.

Our contacts:
Name : Abdullah Baba
Mob# : [protected]
Email : [protected]@gmail.com

Sir. I am praveen i purchased above mentioned phone. this phone was not connecting Internet connection i using the vodafone network.
i'm given the complaint vodafone customer care center. but he was not responding me so what should i do sir, i waste my money 8300/-
please give saggition,



my mail ID is [protected]@gmail.com
Cell no, [protected]

Samsung Galaxy S Advance Camera Dust Issue:

I am facing this persistent problem with my Samsung Galaxy S Advance Smartphone. I purchased it from Sameer Music Center, 10 No. market, Bhopal for Rs 19350/- on 17 October 2012.

Within 10-15 days of purchase the camera picture quality started deteriorating (faded out). Initially i thought it was fog owing to cold weather but it turned out to be dust deposited on camera lens, despite using the phone in relatively clean atmosphere.

On contacting Authorized Service Center, initially they cleaned the lens, but the problem iterated within a week. On again complaining to Samsung Service Center, they said that although it might be a manufacturing defect, still I need to get the casing of my phone replaced by a new one and will have to pay for it as it falls under cosmetics of phone which is not included under warranty. And even after the replacement, they were not able to assure me of rectification of this problem. I was taken aback by their harsh response.

After spending Rs. 19000 from my hard earned money all I am getting is a dusty camera phone and rude responses from service providers of the manufacturer.

Please look into the matter and help me get the problem fixed.

SAHIL JAIN

Samsung e Store is cheating customers by giving wrong specification of the products on your website they are not specific what they are selling and write.. I am victim of such cellulous attitude of them. They are not willing to accept that fact and they are refusing to take back the product. I have lost money because of that.

My Samsung star 5233 was stolen at buldhana today at near about 12 p.m. IMEI number-[protected].please block my mobile.if any other SIM is inserted into my mobile please track and inform me through mail or mobile number.
mail- diwate.[protected]@gmail.com
mobile-[protected]

Hi Team,

This Email is in continuation to the issues which I am facing with my Samsung Galaxy S2 (GT-I9100LKAINU) since last 5 months and now, I am this much frustrated that I decided to drag this matter to the higher authorities of Samsung and other Legal Firms later as well.

I am esteemed and Loyal customer of Nokia since I started using Cell Phone for my Personal Use but with the Growing Market of Samsung and Universal use of their features, I decided to leave Nokia and wanted to be the Customer of Samsung and started saving money to purchase the Well Known Brand and Highly Sold Model which is Samsung Galaxy S2 on June 12, 2012. I am student doing Hotel Management from Pusa and do not have this much money that I can change the Phones within a few months but since I have purchased Samsung, I am facing issues one month after the other.

After using this Phone for 5 months, it started giving me issues and I contacted Service Center lot of times right from January 2013 but invain. Even I used my Samsung Phone very delicately and never even used any External Memory with it and never even installed any Third Party Applications or Games as I always keep my Phone as simple as I can.

After using the Phone for 3 months, it started Over Heating during calls and getting Power Off randomly during calls which goes for say 15 or 20 minutes calls. When I firstly faced this issue, I went to Service Center and they re installed the Device Software on my Phone and they did 3 times in 2 months but the issue was still there. After this, another issue also started coming up which includes Hang Up and Touch Screen stopped working randomly and Battery Back Up hardly lasts for 2 hours even in Stand By Mode.

Since I was very much impressed by the Features and Design of Samsung, I recommended Samsung to my Brother and Close Friend too and then they also purchased Samsung Galaxy S Advance and Samsung Note 2 (I can provide IMEI on request) and once I started facing this issues, I was highly disappointed.

After 6 months, my Phone turned out to be a complete piece of Junk and started giving me issues like Over Heating, Random Power Off and On, Hang Up, Touch Screen Not Work and Nil Battery Back Up, I went to Service Center and they said again, that Software needs to be updated and they did that and after 20 minutes, they have decided that they will keep the Phone for testing and after 1 week, they said that there was a issue with the Mother Board of the Phone and they said that they have changed it. Please note that I am just without the Phone for 1 week even when I am a student and can not afford to keep 2 phones. I took the Phone from them and felt good that my issues has been resolved but just only after 5 minutes, my Phone again started giving me the same issues as soon as I started using it. I even get my SIM Card changed from Vodafone as perhaps network Issues may be related to that but nothing worked for that

Then, again I have visited Service Center on April 08, 2013 and they started giving me crap like we need the Phone for testing again and need to see what can be done again. Now, I am highly frustrated and upset that this happened to me as I have invested my Hard Earned Saving into this Phone and they says that need my Phone for TESTING. What the hell testing is going on that they are not even able to diagnose the issues on my Phone.

At this point of time, I want Samsung to replace my Phone completely along with the Battery as Exception as in all the issues, no where is my Fault and this experience broke my trust in Samsung. If something can not be done with respect to the resolution as per my satisfaction, I will consider to drag this matter to the Legal Cell of Consumer Forum or BBB as the situation will force me to do as my Warranty is coming to an end and I will be Handicapped after June 12, 2012 and now no one will hear to my issues. It seems that Service Center people are also want to cover this time and this is the reason, they are just killing the time for Testing and other Base Less purposes.

Here are the relevant details mentioned below:-

Name - RAVI KUMAR
Cell #:- [protected] (In case of Not reachable, please call ANUJ KUMAR [protected] (Brother))
Phone Model :- Samsung S2
Serial #:- RF1C54GCYTY
IMEI :- [protected]
Purchase Date :- 12/06/2012
1st Service Center Visited :- BANSAL Telecom, G-2, R.G Complex, Community Center, Sector - 8, Rohini, Near Petrol Pump, (+91-[protected]/ +91-[protected])
2nd Service Center Visited:- Service Center # [protected], 161, 1st Floor, Pocket F17, Sector - 8, Rohini 110035
Present Status of Phone :- It is with Service Center since April 8, 2013 for Testing Purpose for undefined Period.


{HI Team,

Again i am very disappointed by seeing this Automated reply from your end. Its not a big deal that you did by confirming me that your phone is at Service Center. I am already aware that my Phone is at Service Center, you are not giving me a Great Information.

Please tell me in 2 simple words that are you able to resolve my issue or not. If No, then I will find my other ways to get it resolved as I can't tolerate you guy anymore.

Please get a GRIP SAMSUNG. It is a very shame on your part be making me dissatisfied at this point of time.}

Dear Sir,

I had ordered One Samsung Galaxy Grand with W-tab on 29th on 100bestbuy and made the payment through my card total Rs. 7797. initially they confirmed that they will deliver the product by 05.04.13.

But till date I did not recieved any product and now when I am calling customer care number from 10.04.13 onwards, they confirmed me wrong dispatch docket no. of blue dart with giving some other product

Every time they are making wrong statements and I am really fed-up.

Please help me.
Sujit Kumar Prasad
mymail.[protected]@gmail.com
[protected]

This is second time I m mailing you about this problem. . my device getting stuck between use and getting heated day by day. .. expecting some fast reply and faster action. . because I m just getting disappointed even after have spent 26k.26k.in your company'S Mobile. .. Please note my phone had been 3 times in service centre for the same problem. .. Thanks. .

I am Ashish. I am using Samsung Galaxy Note. I have never faced such a bad experience with such a high end mobile. i have been facing the problems with this handset right from the day i have purchased it. The major issues with the phone are battery backup(with a minimal and decent usage also, i need to charge the phone 2 to 3 times atleast in a day). Many a time it automatically gets switched off. While charging or while talking for more than 3 minutes, the phone gets overheated and there is always a fear of phone getting burst and i feel threatened to take any call for more than 5 minutes.
I purchased the handset on 27th April 2012 and during this time i have taken it to authorized Samsung Service centre 5 times. Everytime they give the same solution that the software needs to be updated and keep the phone with them for 3 days. All the data is removed.
According to the service centre they have once removed the battery, once they have canged the touch panel and also the mother board has been changed but despite of all these changes at different times, the malfunctioning of the hansdset still persists. Now for last 2 months i am living with the same defected handset as i know that service centre will again give the same solution and the fear of losing all contacts and data without the solution coming up hounds me.
I had made a complaint also to samsung regarding this and they had filed it also but no action was taken or call came to me after that.

I am very upset with this high end smart phone's bad performance. It seems a big mistake to migrate from blackberry to samsung mobile with unreliable & poor performing mobile handset.
It is my request from this forum to look into this matter and get my issue resolved.

I had lodge a compalint in samsung service centre due to refrigarot comprasor not working and we have not recv any responce from your reprentative or call centre, before 4 days your reprentatvive called to me and said your comprasor will be arrange on 18/04/2013 but stiil is pending

Pls check and resolve the issue

Samsung request id-[protected]

Thanx and reargds
Anil chaurasia

I visited to Spice Hotspot , Connaught Place , Delhi

Mobile: [protected], [protected]

Address: K-8, Connaught Place, Delhi- 110001

Landmark: Near Nirulas Restaurant

to purchase a mobile. There service boy told me that, sir you can buy

Sumsung S Duos in Rs.13500 and I was promised by the executive that if I purchase mobile through my credit card then Hot spot will convert the payments into EMI on 9 month & that too without any extra charges on that. After hear this I purchased that

mobile from them & it is reflecting in the merchant slip as well . After 12 days my credit card stament generated but there is no amount reflecting as per EMI in my statment, it is showing full amount Rs.12500 in a single tranjectio. Then I called up the spot Boy he told we cann't help me on this.I am very much disappointed with the services of such a branded outlet hot spot. I am not in position to pay extra payment. I hop your will seriously looking to matter and resolve my problem. Looking forward for your kind support.

Hi,

We have bought a Samsung fridge recently Not even one year completed. But this is second time we are facing the problem with the fridge. We have made a complaint on April 8. One technician came and said that it takes 3 days to get the part and he will repair it then. From that day to after three days we haven't got any response. We made a call on forth day but customer service executives are not giving proper response . They tell that other person will call u and disconnect.. but there is no call again.... Almost 10 days done but there is no response from them...
Complaint number is [protected]... Kindly check with this and solve the problem as soon as possible....

I had ordered Samsung Galaxy Y Duos GT-S6102 but to my shock,I have received(on 12/04/2013) Samsung Galaxy Y S5360 which is of lower grade and features. Then, I contacted the seller, from whom the package came, who is saying that replacement will be a difficult one, Hence I contacted the eBay customer care and insisted them to get back the product and refund the amount(Rs.5499).
They replied that eBay will take action within 48 hrs.I was told to submit a claim application in eBay. I did filled up the application and submitted on the same day(12/04/2013). But till now I didn't get any calls from eBay.Every time I called eBay customer care, they would say "the claim action is under progress and it will take 48hrs within which a representative will call you Sir". But till date no one has called.
Today(17/4/2013) when I called back the customer care, they say that it will take 20 days to do all this refunding process and are not taking responsibility for the mistake that has happened. They say the mistake is on the seller's end. I am asking who is the seller?- he is the one authenticated or appointed by eBay only and why the hell should I wait for 20 days. For that eBay says- "It is clearly return in the Terms & Conditions that it will take 20days for refunding".

Its total bullcrap. Please dont not purchase any product from eBay.You can go ahead if you have to take the chance.

Hi,

I bought samsung laptop at last month. Now i got the net connection problem. i several time contact with customer cate.
It is not resolved. kindly clear it as possible.

Thanks & Regards,
M. Sagayaraj
[protected]

I recently viewd an add here for buying an samsung galaxy s3 , the buyer had the following details
Ph No: 0-[protected] and 0-[protected]
after calling him ,he gave me the bank number and asked me to remit the cash into his account ,which i did immediately[protected]
his bank account number[protected] canara bank tenkasi district), he later said that he will send it by blue dart courrier and gave me some random number saying that was the courrier number. After then he doesnt pick my calls or respond to me.Now what i am being worried is that ,yes i lost 5000 rs on this but such cheaters and such people should be punished man.Because they hurt so many lives,im going to police right away but just trying to see if this can help too.
Regards
Arun

I have visited Samsung customer care nearly 4 times for repair and all they do is trial and error. They conveyed that my handset is liquid damaged by sweat and moisture, so i agreed that its possible, and hence paid Rs. 7600/- for replacement of the motherboard.
But on receiving the handset i found that the problem was not rectified and once again returned my handset to the service centre and then after 2 weeks was informed that some part needs to be replaced again.
So my question was that they charged me for something that was not a problem and that thier diagnosis is incorrect and they have had my handset since 3 months now, all repaired according to them.
But they just dont seem to have an answer to the messy diagnosis and for ruining my handset with multiple repairs, all within 5 months of the warranty period. I want my money back for these repairs and i want 3 months extended warranty for the 3 months time wasted. Or just return the price paid for the handset.
I would be happier to not have to deal with Samsung Telecommunications ever in the future. Their handsets are just an eyewash to their ethics and pathetic services.