Samsung India Complaints & Reviews

I am forced to write on your FB page not because I like your products but because of the recurring problems that I have faced by commiting the mistake of buying a samsung airconditioner. I bought this samsung ac in the year 2009 and since then have been facing problems with the product. You can see my level of patience that finally I am writing on your FB page when I am completely frustrated and h...ave no hope left that Samsung cares for customer satisfaction. Since the time of purchase till date I have changed the compressor, gas, etc etc you will have all the details. During this process, I have been forced to deal with unprofessional call centre excutives who are not trained properly and at times rude as well and your so called 'service engineers'. I would like to make a speacial mention of your so called manager Mr rakesh Chauhan whose number I was provided by Mr Arif stating that I should speak to him. Without even listening to my problem, he handed the phone to a guy who could hardly speak professional langauge and sounded like a uneducated rude guy. If this is the way your manager(customer support) behaves, I would be foolish to expect more from the executives. I do not know if this post would be read, deleted but I am a complete dissatisfied customer and harassed by Samsung to the extent. I do not expect that my ac would be repaired and even if it is, the problem would recur maybe after a few days........that is what the history is. So request that you do not talk about customer service if this is the level of frustration that you can inflict on your customer

I had asked samsung for reinstallation. And it was not done properly, which was higlighted to customer care.

After 10 days of it slowly cooling level went down. Again put a complaint, since the improper installation lead to gas leakage due to which some more parts got damaged.

Again After 10 days of shouting they picked the unit for 3 weeks and delivered without repair sending different persons for asking to fill the gas which will be chargeable. Service Person now only found crack. i have got photo for evidence.
During this period the unit got out of warranty.

Unit was purchased on 30/03/2012. And reinstallation done on - 20/03/2013 from when the problem starts.
Even one time long before i have called then for service and asked the engineer to check the gas level. But he avoided since if it is less then they have to fill it as per their policy. So after 45 days of continuos asking to customer care of samsung, still the unit is in faulty state only.
Please Help. Complaint no - [protected]

Saurabh Srivastava
[protected]

I bought two Samsung tab phones - one on 29 Dec and second on 30 Dec from Pitampura, Delhi. As per the Samsung promotion, I was to receive Samsung blue tooth (by courier) within 15 days, once I register for the same on Samsung site which i did on 31 Dec itself (for both tabs), i mean the registration.

I have been chasing for the blue tooth (2 nos) since Jan and untill now, I have not received the same. I have sent numerous mails and made several calls but to response.

The invoice and IMEI numbers are as below:-

Invoice No. 26986 dated 29.12.2012 IMEI NO. 354795/05/218042/6
Invoice No. 26991 dated 30.12.2012 IMEI NO. 354795/05/220089/3

Do advise how I can proceed and pursue my case with Samsung who has cheated me.

Thanks
Alok

Dear Sir,

I am using Samsung phone Model S6102. For the past few days i went to the Samsung T-nagar Customer care centre in Habibullah road, near to Vidhyodhaya School in Valluvarkottam. But today only i was able to meet the manager over there, but he was denying my complaint on the ground that the silver coating was not covered under warranty. My phone is only 9 months old. The reason he gave me for the fading and coming out of the silver coating was not acceptable by me, because he was telling because of my body temperature and other conditions only it happened. He was not accepting that its because of the low quality of the material used. Then i showed him my NOKIA mobile which i was using for the past 4 years and now also i am using it. My Nokia phone also have the same silver coating, but nothing happened to that till now. After seeing it the manager didn't tell anything, he was telling it is not covered under warranty so he cant do anything.
Please help me to solve this issue and change the silver coating which has faded and coming out.

I had spoken with the Samsung customer care executive and he gave me a complaint number: [protected] and said that I will get a call on the same day or next day, but till now there is no response from them.

Now it’s been near about 10 days and I have not received any call for the complaint which I had registered.

Dear Sir,
I lost my mobile phone Samsung Galaxy Grand GT-i9082 when i was on board in the train Patna-Delhi Special train on 19 April 2013. When train reached at Buxar (Bihar) railway station at around 7 p.m., someone entered inside the coach and snatched mobile (Samsung Galaxy Grand GT-i9082, cost 21000) from my hand and ran away. I chased him and informed to the TTE. I have at once blocked the phone number and filled FIR (no. is 63/13) for snaching and tracking my mobile by proving IMEI no.[protected]. This phone is equipped with GPS and all other facilities Since my mobile (Samsung Galaxy Grand) phone contains policy & confidential research documents which may be misused.

So, I needed your kind help to track the phone. It would be of a great help if you could help me in this issue. I’m attaching the mobile purchase invoice (with IMEI code) & the copy of police complaint details.

Lost Mobile Number: +91-[protected] (Airtel Prepaid)
Brand & Model: Samsung Galaxy Grand Dous GT-i9082
IMEI Code1 : [protected].
IMEI Code2 :[protected]

My name is Deepansh Daga, I have purchased Samsung Galaxy S3 in Jan 2013 and recently got the problem of DISPLAY White on[protected] in the same phone. I have submitted the phone in Samsung Service Center and they promised me to deliver the phone with fix in 3 days but after 3 days they extended the delivery date to Saturday evening i.e. 4th may 2013 and when I called the service center today problem has been changed from display white to motherboard circuit issue now. They are saying motherboard needs to replace which means it will take more time to fix i.e until next Tuesday evening.

Can you please assist here in expedite this or get my money back or get new samsung S3 handset ?

Samsung service center location & name :Bharat Communication No. G 27, Vardhman Diamond Plaza, Desh Bandhu Gupta Road, Paharganj (P[protected]

I have purchased a Samsung LED TV from Indra Sound at Indra Square Market in Bangkok on 3RD DECEMBER 2012 It was working fine for 4 months but now there is a blue dotted line coming on top and right of the screen . I registered a compaint in samsung they are saying you dont the complete document i have also registered the product with the samsung . If the warranty document is that much necessary then y dont the INDRA SOUND provide the customers with the proper documents. This the fault of the shop and samsung and not of the customers.
Please suggest me what can be done for the same.

Shobhit Talwar
[protected]

Hi This is Priyabrata Nayak. I have one Samsung Washing Machine model: WA78K1/XTL. Most of the time when we call the service desk one service engineer Mr. Rajendra Biswal calls us for service but he doesn't do complete service all the time. Now it seems like he is unwilling to take the call and my washing machine is not functioning for last couple of months.

As per the service engineer suggestion we have changed the water pipe now for last one month I am chasing this guy but no luck.
Now I have decided to take the service from some local service providers at least they take some more money but visits home without complain.

I am prince sachdeva...my number is [protected]...i am using samsung galaxy note. ..and my handset is showing problems evry month...its motherboard is changed by the company...the phone hangs...the phone switchoff on its own...i want to file a complaint against samsung for not clearing my doubts in 1 go...i have to rush evrymonth to service centre and give my phone for 4 5 days evrytime...

I purchased SAMSUNG Galaxy Wonder GT-I8150 IMEI # [protected] in SEP 2012 from Muscat - Oman.
Performance of this particular handset is not upto the mark. This phone hangs a lot. Many a applications gets stucked in between working.
I have also formatted this handset twice but not beneficial at all. It is as same as it was.
It is extremely unacceptable from well known firm like SAMSUNG to produce & manufacture such models.
I lost my BILL also in Muscat & now I am back to India.
Is there any solution to this type of problem, can ANDROID version be updated in this handset.
Suggestion is highly appreciable.

Dear sir,
I bought Samsung led 32" from Dubai on Dec 12, last week I make a call to Samsung costumer care for installation and wall hanging, they said me Agra engineer or dealer may contact u as soon as possible, on very next day his engineer call comes to me and he demands Rs. 5000 on the name of installation fees. when I complaint to costumer care they told me u have to pay these charges because u purchased from out of India.br...

Dear Sir,

I purchase Samsung 40" LED Model no va40d5003br on dated 15.10.2011 Approx. price Rs. 60000/-. But 4 months before we found a technical problem for screen and also we complaint the same. On visited of concerns from SAMSUNG, replies that the panel of LED needs to change and it required Rs. 25000/-.and the said cost will suppose to paid by me bacause of warrenty period is expired 2 months before. The thing is that we purchase LED on Rs.60000/- and after 14 months we needs to pay of of Rs. 25000/- for service.
My comliant is -
What is the life of your expensive product? and why we suffered for the same?

So please resolve the problem earlier without any cost.

Expected your positive reply.

Regards
Mahesh Kunjir
[protected]

My Mobile Screen (Touch Pad) for Samsung Note-2, got damaged, due to mobile got slip from my hand.

Upon visited service center at Gurgaon on 26th April 2013, i was told that the spare part (new touch pad for note-2) is not available/

Its surprising, What kind of service center it is with no spare part that too in such a big city like Gurgaon. ....what service they will be providing in small cities, that can be imagined from this....

Anyways, i paid them Rs.1,000/- as token amount to the center and they promised i can come in 2 days time & get it replaced with new one.

Till date, 1st May 2013, evening at 6:30, customer care is still not able to provide the touch screen.

If one has to expect this kind of service from Samsung, then at least i won't spend Rs. 35,000/-++ for a phone from Samsung.

If such will be services for to be expected from Samsung.. i am sure, they will fall to earth in same pace as they gone up in sky.

Unhappy Customer

Tarun Gera

sir,

i Brought an air-conditioner on 21st march,from the first day it is not working properly,the main function i.e cooler is not working,despite of several reminders and complain they are not taking any initiative to repair it.

regards,

Aniruddha Bhattacharyya
[protected].

I am bought a Samsung I509 CDMA smart phone on 15-Mar-2013. I am getting in Phone in Just 15 days related to Auto Network Signal Down/Very Low Network Signals/Phone Battery Power running just 3 Hour/ Charging time of Phone battery 6 to 7 hour. I Submit my Phone in Samsung Service Center on 08- Apr-2013. I visit this service Center 7 times after Confirmation Repaired Completed every time. But all the time my phone was in same condition that I given to them. Each time they want take some more time I says next time your phone repaired. But after 25 days I am not getting any solution yet now. I spend about 200 rupees every time I visited to service center as my expenses. I take half day leave in office for visiting service center. I am facing lot of problem due to this phone issue.
Please help me.
Thanks.
Other Detail Related to my issue.
Smart Phone Model: Samsung I509MAAINU CDMA
IMEI NO: A[protected]CD6
Date of Purchase: 15-Mar-13
Phone Cost in Bill: 7245.00
Date to Given Service Center: 08-Apr-13 TO till date.
Address: D-200, GALI NO: 15, NEAR SHIV MANDIR, BRIJPURI, DELHI-110094
EMAIL: [protected]@hotmail.com
Contact No: [protected]

COOLING IN REFRIGERATOR
Dear sir,

I am Manoj chatly, a chartered accountant by profession had bought one refrigrator double door 240 ltrs from samsung company retail dealer in ludhiana. From the next very year it creates cooling problem around four years back and every year it creates cooling problem. Now from last six months i have been complaining around fifteen times to samsung customer care. There are so many representatives visited our home and once it has been taken to company's workshop, but its position remains same and no cooling there. I have been complaining again and again and now the company's personnel are not responding and saying that its goes out of warranty. Its shame on the part of company that despite trying each year there products goes out of warranty and its not properly working now. I am really frustrated, so i reached the forum to kindly sort out this matter. I am not interested at all to repair the product again and again. I want to change my product or refund the money, I had paid many times as service charges for which i have the slips.
So i want complete resolution of my matter and please arrange to replace it immediatley or refund the money. I dont want to repair it at all. Otherwise for my harrasment i shall claim damages on the company.

kindly sort out this matter as early as possible and oblige.

Best regards
MANOJ CHATLY

HOUSE NO 2457-KRISHNA NAGAR,
DR DUTTA LANE GHUMAR MANDI ROAD
LUDHIANA
PH [protected]
[protected]

On 22nd April during a call, I was talking to someone, my note 2 starts heating at earphone side and within 30 seconds,
it heat so much that my ear burn and turn red. The top Nickel plated steel (whatever metal it is) bent and swollen.
I called the customer care they immediately arrange for pickup my phone.
On 22nd they collected the phone and give me assurance for replacement,
but since then I am waiting for my phone.
Every alternate days I keep on calling Samsung Customer care at[protected]
they keep me on hold and after 3-5 minutes they apologize for
unable to give status of my complaint.
I also write to "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html". After submitting I receive the call. On first call i get the information that my hand set is ready kindly collect from the service centre. When i call the service centre, they said your phone some part have been replaced and some part we had ordered. As soon as the part come you can collect. Next day when i again submit my request on "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html", they give me a call back and state that the part is replaced kindly collect. Again i called at the service centre, they said again the part not yet come. 3rd time i repeat the submition of my query at "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html". they call me and state ye the part is ordered and you get the phone soon.
When i ask what is the problem, since 22nd April 2013, it is 30th April 2013. you are telling the part has been ordered, why it is so much delay. they simply said "sorry for the inconvenience caused". you will get the phone soon.
My basic questions to the samsung people
1) When i ask customer care to give any senior persons contact no to discuss my issue, they said we are unable to give.
2) I only contact them through emails from "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html"
3) The collecting person clearly seen my burnt ear and mentioned the same in report that he make and
4) There should be an immediate replacement of my handset, not the repair
5) Replacement is too far, i have not yet confirmed the status of my phone.
6) I spend 37000 in samsung galaxy note 2, does this is the way customer treated.
7) When i ask the service centre people on 30 morning, they said if you are in a hurry then take the phone, it is not heating now. When the part come we can replace that part.
8) I have not moved to the police for my ear burning by using your phone, nor i yet visited any news media. Does this is the right way to get the treatment from your side.

I HAVE ALREADY LOOSED MY FAITH IN SAMSUNG, NEVER BUY, ALSO RECOMMEND PEOPLE NOT TO BUY SAMSUNG.
Photo of my phone is attached.

Thanks & Regards

Satish Kumar Gautam
Mobile: 0-[protected]

To
Consumer Forum
Bareilly

Re:-Bad after sale servicing by Samsung Electronics and Aar Key Electronics(Service centre of Samsung Electronics)

Respected Sir,
I have purchased a double door refrigerator of Samsung on 21.04.2009 from ‘Singh Radio Service,Bareilly’ in the name of my mother Smt. Sarla Sharma.In September 2012 the lower gate axel of refrigerator was damaged.I registered my complaint to the ‘Samsung Call Centre.’A service engineer named ‘Mr. Azam Khan’ paid a visit to my home and told about the broken axel point.I asked him about the solution,he told me that the only solution is the new gate.On his advice I went to the local service centre i.e. ‘Aar Key Electronics’ to give him order for new gate.They told me that they have persuaded my order of new lower gate of the same model & same colour to the company.But after few days when the service engineer come to my home with the gate,neither it was of same size nor the same colour.Hence they took it back.I again told them for right gate but nothing was done and finally I had to repair the gate in private in the month of Jan 2013.
On 07.04.2013 I again logged a complaint in ‘Samsung Call Centre’ as the refrigerator was not working properly.I thought it was due to the gate.On 08.04.2013 another service engineer came to my home.He told us that the gate was properly repaired and the refrigerator was not cooling as the gas was choked and for this the refrigerator must be carried to the ‘Local Service Centre’ and the problem will be removed in few hours.I called the ‘Service Centre’ many times to pick up the refrigerator from my home but they told me that there is no rickshaw at service centre so I have to bring my refrigerator myself to the service centre.Meanwhile they cancelled my complaint also without my consent which was registered by me in Samsung Call Centre.On 18.04.2013 I brought my refrigerator to the service centre and handed them.They told me that this will be O.K. on Monday 22.04.2013.I told them that the service engineer has told me that the problem will be removed in a single day,they told me whichever whoever told but it will not be available before 21.04.2013.I told them O.K. I will pick it up on 21.04.2013.When I call them on 22.04.2013 they told me the service centre is closed due to Sunday.I told them that they have earlier told me that the service centre will be open on Sunday they answered that they don’t have workload so it is not open today.After waiting few more days when I called them on 23.04.2013 they told me that the refrigerator has not been done.I reminded them that they have given me the date of 21.04.2013 and today it is 23.04.2013 they told me that I don’t know anything.When I called the Call Centre and told them about my problem they told me that you have not to deal the service centre directly but I was not dealing it directly.They also told me about the service centre that it has an address of ‘Butler Plaza’ in papers but practically it is in ‘Rampur Garden’.Then I called many times to the call centre and service centre but nothing happened.Meanwhile they sent one other service engineer to my home to check the problem without finding out what the real problem is.Till now I haven’t received my refrigerator.
Sir,this was what happened with me.Now I want to tell you what the real problem is?In my first visit to the service centre the manager there asked me that from where I have purchased the refrigerator?I told that from Singh Radio Service.They told me that I had to purchase this from a particular shop which belongs to the near and dear of service centre franchisee.I told that they provide the articles costly,they answered that the service will be prior if you purchase from there otherwise you know.They offered me to exchange my refrigerator but I refused.That’s why they just delayed my service.Now I am also in doubt that they have changed important parts of my refrigerator otherwise a work of few hours can’t be delayed for 1 week.
Sir,I request you for registering my complaint and clearcut action against the ‘service centre’ and ‘Samsung Electronics’ which is maintaining so bad after sale servicing and no customer compliance.Now I don’t want that refrigerator.I request you that a Brand new refrigerator must be provided to me on behalf of the ‘service centre’ and ‘Samsung Electronics’.I also request you for penalize them as I have faced mental distress due this incident.This affected my potential and I am unable to concentrate on my job.Please also keep in mind that this service centre is maintaining false address registered in ‘Samsung Electronics’.There service engineers must also be trained i.e.degree/diploma holder in refrigeration otherwise how can they say them engineer.Please check this also.Your concern can be a teaching to such MNCs which are just concentrating on sale not on service.







Date:30.04.2013
Applicant
Amit Kumar Sharma
Shanti Vihar
Holi Chowk,Budaun Road
Bareilly -243001
Mob.No.-[protected]
e-mail:[protected]@gmail.com

COMPLAINT REGISTRATION NO. -[protected]. I HAVE REGISTERED COMPLAINT FOR NOT FUNCTIONING OF MY PRINTER - scx 4321. THE NEW PRINTER IS NOT FUNCTIONING AND ALL MY WORK IS PENDING. DESPITE OF MY REPEATED COMPLAINT TO CUTOMER CARE OF SAMSUNG AGAINST WARRANTY, NO RESPOND. IT IS QUIT HUMILIATING. PLEASE DO THE NEEDFUL UNLESS NO ONE WILL PURCHASE PRODUCTS FROM YOUR ESTEEMED COMPANY IF AFTER SALE RESPONSE IS LIKE THIS.sekhar [protected]