Samsung India Complaints & Reviews

Dear Sir,

I am using Samsung galaxy ace duos mobile, I purchased lost 7 months back, now i am facing a battery charging problem. Some time battery not get charge. After recovery the phone it will be get charge. I already recover my phone minimum time in 7 month's regarding same issue. I not able to recovery my phone any time for this issue. So kindly fix this issue on priority ..

Sir,
I had purchased Samsung LCD TV on 14/04/2012,model no LA32D450 and model no MPZR3PBB900852Z. in the month of now i saw there is a crack in the panel so i lodge a complaint in customer care so they send technician but the technician told that the reason for crack in panel due to transportation problem so he changed the panel frame and we paid the money of rupees 1008 for the frame in the warranty period. but again the same complaint is araised when we saw during cleaning the TV so i complained to customer care on April 2013, so again the technician came and check the Frame and he told due to panel over heating so there is a crack in the crystal panel frame and he told its a manufacture defect. please consider my complaint and give replacement or 100% repayemt for me and do needful for me.


thanking you,

Deepak.B.V.

SUBJECT :MY HANDSET PROBLE AND MY CUSTOMER REFERENCE NO IS [protected]
I am pankaj kr singh,my customer refrence no is [protected].Previous lots of time i talked to my company and samsung customer care ,told her about my mobile problem but no budy listen my proble every budy just give me anyone excuse .last i talked to mr pramod and mr mr subham ,samsung customer care (got a call from this no [protected] on date 17.04.2013 at 3 pm). I am fredup with this compalne and it'S my big mistake that i buy a samsung product
Totally harshment from the company .Lot'S of problem in this handset and i did already lot's of compalne to customer .Please check this customer refrence no and tell me that it will be solved or no.please find the attachment Also i have getten a confirmation mail from my company (which company sim i am using) with detail .i am sending you please find the attachment fiel with my bill the file is not attachment ,So i am requesting you to please give me any email id that i wil send my document,which i ahve getten from my sim company.As per confirmatin mail it's totally problem in my mobile slim slot proble automatic restart charging not stable for longtime (as per feature) and many more


rEGARD'S
PANKAJ KR SINGH
[protected]
[protected]

I bought a LED TV 46" from Samsung Exclusive Dealer.
The TV had no label showing Manufacturing date (required by Indian law)
The dealer sold to me an ex display TV manufactured in September 2011 in July 2012
The TV was extensively used by the dealer for over 9 months.
The LED screen of the TV failed within 6 months
Samsung refuses to recognize that due to its negligence of not placing MFD label on TV
its exclusive dealer was able to cheat me by selling to to me an old TV as new.
Samsung refuses to replace my TV and I will not permit Samsung to repair.

Samsung has violated Indian laws by not placing manufacturing date and MRP label on the
TV.
Should have realized that Samsung is a thief company, it has been convicted by the US Courts of Law
Advise every body to be very careful when dealing with Samsung

Hi ,
I got a Samsung Galaxy Note in July'2012 ,so according to the company my phone is in warranty period ,as it have not yet completed a year .Recently , I started facing a problem in the phone i.e.a key shtopped working ,so when when to there Patel nagar Samsung service station ,they checked it and told me that for the repair I would have to pay them a amount of 9000/- as it have got some liquid damage , so I took my phone back , now I am not getting ny answers from the customer care deptt. as in why do I have to pay any amount of my phone is in warranty .Kindly help me with the same .

Regards
Akanksha

I had purchased Samsung Galaxy Grand on 23 Feb 2013 and since 3rd day I had started facing problem with mobile screen. Mobile screen flicks and colour fades any time during the use of it. Also 3-4 times the phone has shut down when it is kept idle. I lodged complaint over phone to customer care and they asked me to visit service center. Then I visited service center thrice.

Below are details of what service center did during all visits:

1st Visit:

They said that this is a software problem and needs to be updated, so I deposited my phone and they formatted it and returned saying that now problem is solved. Also they mentioned not to update phone at home (don’t know why) if I can’t update phone then what is the use of so called smart phone. But same day I started facing same problem, means on solution.

2nd Visit:

This time they said that there is a problem with my SIM card, which does not make sense but on their suggestion I did change my SIM card (after wasting 2 hours), but again on solution to the problem.

3rd Visit:

They took my phone for 3-4 days and after that they mentioned that there is some issue with screen therefore screen needs to be replaced.

Now, my concern is that since I had paid for new mobile phone then I why I should get/ settle defective / damaged phone. I had various telephonic and e-mail conversations with Samsung customer care team and they are insisting on getting phone repaired. My contention is either I should get a replacement of phone or my money back.

They are saying that is one of the same thing if they repair it. My argument is that, in this sense they can always sell defective/damaged goods and then ask customers to get it repaired. No one would like to get defective/ damaged goods when buying a new one.

It is my humble request to you to please help me in getting my money back or replacement. I have been following up at my end but not getting satisfying solution, and now need your help.

They are not even sharing details of their higher management / grievance cell, which I have been asking them in e-mails.

I have attached e-mail conversation, copy of purchased bill and screen shots of the faded screen for your easy reference.

This is very disappointing experience with such big knowned Brand that I bought a Samsung Galaxy Tab2 in India bangalore there was an offer going on free Bluetooth. I've ordered the same online with all the details like IMEI no, Purchase date scanned copy of the bill but still i didnt get my offer product. And its already been 2 Months and I did lots of mail to SAMSUNG Tab2 Team.
Mail details below
Dear Sir,

With reference to my below mail & repeated reminders, I wish to inform you that am really frustrated due to the lack of response from your front office.
It is almost 2 weeks since I have received the Samsung Galaxy Tablet, However as advertised by you I am yet to receive the Bluetooth headset till date & more horrible is the response that am getting from your front office.

Further am deeply shocked to note that the prices of the Samsung Galaxy Tab-II has been reduced by almost Rs 4000/- just 2 days after the receipt of the consignment at my end.
It would have been professional from your end incase the proposed price reductions were announced in your website earlier, so that the ordering could have been done accordingly.
In this case the sentiments of middle class working professionals has been completely ignored resulting in further disgust in the products being offered by Samsung.

Request the immediate attention of some Senior Executive from Samsung to address my genuine concerns & make an immediate arrangement to dispatch the Bluetooth headset as advertised in your Promo offer (or) arrange to collect the Galaxy Tab-II set & arrange for a complete refund of my payment made in this regard.

Once again i wish to convey my deep dissatisfaction over the Galaxy Tab-II set that has been sent to me & the lack of response from Samsung front office regarding customer compliants.

The Samsung Galaxy Tab2 has been ordered on 15th February'2013 vide Order No:- CHN/CO/52083 & PO No :- 1055803. Hence it is well within the validity of your Offer Period.

IMEI number- [protected]
Name - Mr VIJAYAKUMAR.J
Address - ABB LTD, Peenya 2nd Stage, Peenya Industrial Area, PS-EBOP Division,
City - Bangalore
Pincode - 560058
State - Karnataka
Contact number - [protected]
Email ID - vijayakumar.[protected]@in.abb.com

Also enclosed herewith is the scanned copy of the invoice which was received alongwith the product for your easy reference.

Hello Sir/Madam,
Few weeks back i bought a Samsung Galaxy Note 2. Yesterday when i was trying to insert a SD Card for first time, it was not getting locked inside. Today i went to Samsung Service Center and there was told i have to pay for it as it will not be replaced under warrenty. I bought mobile after paying some US 800$ for it. Its only few weeks old and still under warrenty. Hope you people will be helpful to me.
Thanks

message pop up application close due to low memory error
Some time display get blank
Some time mobile get hang
I have purchase mobile on 13th of april 13 and contact the store on 19 the of april 13 they say contact in service center
I have bought a new mobile y I should contact service center give me the replacement or give me the refund
They refused to do so it not pass 15 day I m started facing the problem then what about in the future
My email id:[protected]@yahoo.com mob [protected]

Samsung offered a free gift of 16 gb memory card with galaxy s duos.but it is not delivered even after 4 months.i called the customer care and contacted ceo.but no action has been taken.they always asking for more time.my ref no for complaint is[protected].

Ranjith
[protected]

sir
i am using samgung duos from last 2 year , every year mother board problem giving , when given to the service center for repair they will tell that sir ur mother board problem , i have changed the mother board last 4 month back only at a cost off Rs 4325/- , now they are tell that mother board has no warranty , now my mobile is off no use ,
what should i do sir tell plz

Hi,
I had purchased Samsung galaxy S III mobile phone dated 2/7/2012.
My mobile phone's screen got damaged with a hair line crack while my phone was inside my pocket.
If these phones tend to damage with such less amount of pressure then where is the quality of Samsung phone for which company is known.
This is very sad to see such kind of damage in the phone and all the craftsmen ship is under suspect for which the Samsung meant for.
i had visited two different service center and the cost of the repair is also different when i asked the guy one IS saying it will cost 7500 while other is saying it will cost 6500.
i have earlier also raise the complant for the same and the complaint no is [protected]. but till now i have not got any luck with this regard.

To, CopyTo:
Market & Sales Head, 1)Ministry of Comsumer Affairs, Govt of India
Samsung India Electronics Pvt Ltd 2) Minsitry Of Industry,Govt of india
A-25,Ground Floor,Front Tower 3) Ministry Of Law,Govt of India
Mohan Co-Operative Industrial Estate 4)Ministry Of Telecommunication,Govt of India
New Delhi-44 (india)
Ref: Serial/IMEI no.-[protected], Model Name-GT-S6312 ZWAINU
Sub: Manufacturing defective cellphone of Samsung Galaxy young Duos
Dear Sir,
With refer to above, I,Mukul Khater, purchased a new samsung mobile, Galaxy Young Duos, on 13th April,2013. From S.R.Telematics,kolkata,samsung Dealer (copy of bill Enclosed).
After going to home, next day, I tried to operate the internet in my newly purchased hand set but I could not do so.
Then I went as on 18-04-13 to my nearest samsung service centre to know how the internet will function in this hand set, which is situted at 430,G.T.Road, Bally,Howrah(Time N Service) but that day there was electricty problem in service centre ,I returned from there,then I went the next day to the above said service centre.
They first kept me waiting for about 2 hours then said that they were having some server problems so retained my phone and issued a receipt for the same. I had to revisit the centre two more times in the same day to bring back my mobile. They said that at present our man did not know this new handset function in proper manner,so they are unable to tell me how it internet system will operate,becuase the phone as it has been newly launched,and no update or latest information regard this handset was available but without informing to me they made the jobsheet in the record , for this hand set and my sign also taken while he returned the handset without any thing doing. They told me it is our internal process done when any set is taken and given to customer.
Thereafter I went to S.R.Telecom as on 20-04-13 and told my problem then he told me to give him my set with all Acessories and purchase bill they will send it to the service centre for sorting out the problem or how to operate and other function will work or not properly. That day was Saturday then he told me that today is Saturday,so he will send this hand set to Monday at service centre and as per talk with me the S.R.Telecom send the hand set to Karuna Management Service Centre pvt Ltd,207 C.R.Avenue,Meridian Plaza, Kolkata-6.(copy of Service request [protected] dt.22-04-13 Enclose).
I recd a call on my cell phone(at 6.45pm) from service Centre ,they told me there was circuit board problem in the handset therefore internet function was not working and it will take a long time to change the circuit Board because it is newly launched model and that such handset circuit board are not avilable at present then I told over phone that why will it be changed or repaired as it is a manufacuring defect so pl.give new handset against this but they did not listen my request then I told him that I will come tommorrow at the service centre.
I went next day at karuna office (at 10 am) my token no.2 and met someone in the centre who attend the token no. 2 he told me the same problem and told it will take time ,then I told him pl. replace my set and it is manufacturing defective set then why wont you may replace it and its also in warranty period.
But he refused my request and voice and told me it cannot be replaced as per company rule then I told him pl.mention in the service bill that it is a manufacturing defect and asked him to write the approx date when my problem will be solved and my hand set will be returned in the service request then he replied that he cannot give anything in written to me .
It means I am purley cheated by samsung Group(which people faith & Turst in this Brand) and my money Rs.8300/-is fully blocked since 13-04-13 and I don’t know when I will get the set or not or when I will use the said set.i do not know if the samsung Group has cheated anyone else in the same type also or not, if it is true then it is very harmful for the company’s name & brand.
I urge you to look into the matter at your end and resolve my problem and replace my handset within 7 days otherwise I will be bound to take legal action agaisnst your company and all cost of legal action will be borne by you.
Yours Faithfully,
Encl:As above (Mukul Khater)
Email:[protected]@gmail.com
kolkata west bengal mob [protected]

I Prasenjit Banerjee, Buniadpur, lost my moble Handset Model Samsung Champ Delux Duos C3312 on 24/04/2013 at 15:450 hrs (approx) near Purulia Town under the Jurisdiction of Purulia Mafussil Police Station.
My Mobile Handsets Details given Below.

Model : Samsung Champ Delux Duos ( C 3312)
IMEI : 359351/04/734625/3
Date of Purchase : 21/03/2012
Colour : Metallic Silver

Pls lock the mobile. For any query pls contact [protected], [protected],

I had bought 32 inch LCD Model "LA32D450G" from Electro mart Stores J-9 ground floor, ocean plaza sector-18 1.5 yrs back only. [Date[protected], invoice number J-0065] at 26000 INR.

Now suddenly display is not coming and when I logged a complaint (number [protected]), a service guy came and told me that LCD panel gone faulty and I''ve to buy a new LCD panel which will cost 50% of the cost of TV. I never expected that a costly LCD TV will go bad like this.

After that I looked at various forums on internet and was shocked big time to see innumerable complaints of same kind.
It clearly indicate that Samsung is very well aware of the quality of product it is selling despite they are looting the customer by recovering 50% cost of TV after just one year , never expected this from a company like Samsung.

On top of that they are giving only 30 days warranty for the new LCD panel which they quote 50% of total cost. once i told the service man that i''ll log a complaint in consumer forum he left away without giving me any complaint note . his number is [protected]

source http://www.consumercomplaints.in/?search=samsung-lcd

-Rajeev Malakar rajeev.[protected]@gmail.com [protected]

Hi sir,

I am amit Bakshi, I lost my mobile on 24.04.2013.My mobile no is [protected](Air-tel Prepaid TN region).I want to deactivate my no.Please let me know whether the mobile can be traced and the person who is using the mobile can be traced using IMEI number with help of Air-tel support.

Model:Samsung S5233S
IMEI:[protected]
Date of purchase: 01/12/2010
Bill Number: HR/01065/00001/7000
Purchased From: Essar telecoms retail ltd THE MOBILE STORE, SHOP NO SF 41, MGF Metropolitan Mall, Gurgaon
Date of Theft: 4/24/2013
Theft place: Vellore, tamil Nadu

Sir I have purchased SAMSUNG GALAXY Y DUOS S6102 on 21 jan 2013 from allahabad. But after 2 months it stopped getting on. I give it to samsung service center and they said its the problem of faulty motherboard. they replaced my motherboard in 1 week.
That day I returned back to faridabad because of my job. I found out after changing the motherboard there are a lot of problems.
1-battery works only for 4-5 hours.
2-any battery of same model is not working in my handset but my battery works perfect in other same handsets. That means battery problem is not there. Something is wrong in my handset only.
3-normal temperature of battery of other handset is 30-38°C on standby and on charging its 38-42°C. But in my handset its always 39-45°C and on charging its 46-56°C which is dangerous.
4-if I switch off my handset while battery is fully charged, then after 8 hours it doesnt start. I have to charge it again to start it. But if I switch off and pull out the battery then after 24 hours also its fully charged. This also proves that problem is with handset not in battery because its perfect when not in contact with handset.

Now from 4th april 2013 I am going regularly to service center in faridabad. I mention all these problems but they didnt listen carefully and always doubts on my charger and battery. They reinstalled the software and also replaced the battery but the problem is still there. They are not thinking about this if there is battery problem then why this battery works in other handset for 2 days and 5 hours in my handset. They are giving stupid answers that I(me) dont know how to charge the mobile.
Sir please help me. I am running daily for this stupid mobile by taking half day leave again and again. Samsung say that we give 1 year free service. But does this means that if its free then we have to go their service centers for 1 year regularly.
Im fed up with this mobile. I want my money back or samsung replace this with new handset. Because I dont want to lose my job just because of this mobile.
Please help me sir
Thanks and regards
Pawan kr maurya
[protected], [protected]

The Samsung washing machine installed at Mr. Jayanta Sengupta's (our CMD) residence is not working. The residential address is :404, "Reeve" Apartments, Punitnagar, New Sama Road, Vadodara -390008 (Mobile No.[protected] for the last few days. Please arrange send a Technical person to the problem (machine is showing 'error').

I have purchased a Samsung Galaxy Ace Duos GT - S6802CWAINU with IMEI Number [protected] from Samsung Cafe – Faridabad on September 16, 2012.

I am facing following problems in the handset and details can be traced in trail mail also.

1. The Handset gets switched off automatically and because of this I have missed many important calls.
2. The handset gets hanged very frequently.
3. The screen sometimes turns into a blue coloured blank screen.
4. The Home Screen is not supposed to rotate but sometimes it also rotates 90 degrees to the right.
5. The battery is replaced and the new battery takes 3 and half hours for a complete charge, every alternate day

I have sent by Handset thrice to service centre in the past i.e. on February 25, 2013, on March 18, 2013 and on March 28, 2013. One of the Job Card No. [protected] but the problems still persist. After the third visit to service centre the phone again switched off automatically and in the past 1 week the phone has also hanged a couple of times.

On March 18, 2013 when the Handset was sent to the Service Centre for the above mentioned problems, they blatantly claimed that the Handset is FINE & did not even checked the Handset but changed the BATTERY. What is the relation of above problems and the BATTERY??

I am very irritated because of the above mentioned glitches in the handset & Samsung is not able rectify the same and I cannot visit Service Centre again n again and the problems should have been resolved in 3 visits.

When I intimated Samsung about the repetitive problems, they are again asking me to submit the handset to the service centre for the forth time also.

Whenever I get in touch with Samsung, a different person interacts with me and no one cares to give a proper response / call-back. The only answer given to me is to visit the service centre again.

Then I contacted Samsung stating – “Incase you are so keen on repairing this handset and want me to send this handset for repairs for the fourth time then you have accept my conditions.

1. The handset will be given to me in the same physical condition with no scratches.

2. The problems faced by me in the handset will be rectified completely. If the problems reoccur, you will refund the amount paid by me for this handset and I will not accept replacement, after such kind of pathetic customer service experience.

3. The time for which you the handset will be at your service centre will be informed to me.


If the above is acceptable to Samsung in total, then let me know in writing. Also, please note - there is no communication from Samsung after 7.4.2013 except emails”


What can expect from Samsung when they cannot commit on their own Product and Service Centre, as they are accepting my simple terms and conditions.

What will happen to the lousy phones which people are buying on EMI and at 15%. The same experience which I am facing after buying Samsung instead of Nokia.

Regards
Amit

I have purchased a Samsung Galaxy Ace mobile last year. The battery gives pathetic backup from the very beginning. in the beginning it used to keep charge from only 20 mins when doing somethg on the net and the mobile used to shut down in 20 mins. In standby also battery backup was very bad. I went to the authorised sumsung customer care ( not the local one) but they said can be a problem with the phone.... heard from friends that this customer care which is in kolkata near CC1 does not give good service... in place of correction problem they create more problem.... now that the phone has just finished the warranty time the battery has swelled up... cannot close the back panel................... hardly stays on for 2 hrs in standby and shuts down automatically in 3-4 sec when i turn on the net. My friends have the same problem with there galaxy ace............


we want help n justice............. we have spend 14200/- around on this phone not to get harassed like this........ can anyone help me to get a replaced battery from sumsung............ its there fault that they have given such cheap battery for a high end phone.