Samsung India Complaints & Reviews

Samsung Mobile — Mobile not repair

ear Sir,

I have a samsung mobile, model no SGH-E251, which I purchased in sept 2008.

From Jan 2009, My Mobile key pad is not working. so I gave this mobile to repair centre M/s Maria.They kept the mobile 21 days . On 13/2, my sub-ordibnate collect the mobile but next day when I checked the mobile is not working.After that on 16/2, I registered a complaint on samsung service centre . My complaint no is [protected]. After that I am regular contact of service centre. But they are not able to solve my problem. Two times I talk with Mr. Savinder also through service centre nos but he is not able to solve the problem. I am trying to contact on his mobile but he is not picking my no.

On 20/2, My subordinate again give the mobile to M/s Maria. And collect the mobile on 27/2 but probelm is still not solve.

I am requesting to you please look into the matter and solve my problem.

Thanks and Regards,
Gaurav
[protected]

I HAVE SAMSUNG MOBILE, MODEL NO.SCH-B139, WHICH I PURCHASE IN 24 FEB 2009. THE PROBLEM IS TATA ZONE IS NOT OPEN I REGISTERED A COMPLAINT ON SAMSUNG SERVICE CENTER WHICH LOCATED AT PAREL NEAR HILL TOWER, BUT THEY ARE NOT ABLE TO SOLVE MY PROBLEM.I AM REQUESTINGTO YOU PLEASE LOOK IN TO THIS MATTER AND SOLVE MY PROBLEM

A-1 Electricals — Personal Loan

We have foreclose our Personal Loan of ICICI Bank Ltd in which we have been very punctual for all our instalments and have never missed a single one. On 26th March 2009 I have given the chequeof balance outstanding with 5.52% interest of early forecloser on outstanding amount. Cheque give by me was also from my ICICI Bank Account. I was given payment receipt for the same as well as one letter with complete details for foreclosure which was clearly stating that if the foreclosure settlement is done on or after 18th of any month one should give instruction for stop payment of next month instalment.
As my account was normally getting auto debit when I contacted bank by Phone Bank and Email I was surprised to get reply from Ms. Dipti Patel, Mr. Pankaj and Ashwini Sawant saying that though my saving account was debited with entire amount they do not consider loan amount as paid and on the due date my saving account will be deducted again for instalment which will be refunded after 20 days that to without interest.
I am surprise as my Saving Bank Account was debited with the said cheque on 27th March 08 how my loan can stand as pending and once loan is over automatically any agreement of auto debit instruction becomes void and Loan Department cannot touch our bank account. But I received email from ICICI Bank Ltd as well as phone calls from above mentioned Gentlemans / Madams saying they can do anything what they want.

DIER SIR,
MY MOBILE NO [protected] MY SAT SAMSUNG GURU 310 R,
SIR MY MOBIEL BETTRY ONLEY 30 COLL & BATTREY BAKAP VERY BAD
AND MY SAKIND MOBIEL SAM PROBLEAM,


SIR SIKEND PROBLEMS SWICH OF 5th COLL ATMATEK


SIR SUMSUNG SERVICE CENTER NO MY CITEY ( NAINITAL) UTTRANCHAL
YOUR SERVICE SENTER HALDWENE, NO RESPONCE SOAP
NOT- SIR PLICE HINDEY ME,

Samsung India Electronics Pvt. Ltd. — AC NOT WORKING : SERVICE NOT PROVIDED

Hi Samsung,

This is about my experience with your customer care services DELHI (Capital of INDIA - FYR as it seems that samsung is unaware of this) which has been worst till date. My AC is not working and i had logged a complaint for the same on 29-04-09 . It has been ten days now and i am calling your customer care centre ten times or more every day. Once, accidentally a person for the so called repair had come and said that he needed some time and will be back in half an hour but no one came back till now...Its really very sad and dejecting on your part that this is the quality of service you provide to your customers...so too in summers.

My opinion is that you should not continue with your services and products anymore ... If at the time of recession, this is the level of service we are getting from you then its better to bring this company of yours to a big end.

Also i called up your service manager but of no use ... as he never picks up the phone as he may be busy in providing services for customers of other companies EXCEPT SAMSUNG!!!

Still as they say HOPE sustains LIFE ... so I hope this mail of mine might make you realise some kind of responsibility towards your customers and the job for which you are paid.

FYI : AC is used in Summers only so its the right rather high time to act now...this summer only not the next one ...

Samsung India Electronics Pvt Ltd — need a personal loan

Dear Sir
Iam Gayathri, i have already taken a personal loan on hdfc bearing loan no:1408009, my emi is 2826/-i finished upto 10 months, but now i need 1 lakh personal loan again, when i ask ur hdfc customer care they were saying that my salary is rs.11000/-, so am not eligible to take another loan, but as a customer u can see my transactoins everything, am maintaining it very perfectly, for the past 10 months am paying emi, there is no cheque bounce or any other irregular payments, as a special case hdfc can treat a customer & u can resolve a customer problem no? u r seeing only salary, but when i take this personal loan they told me that after 6 months i can top up the loan & i can take one more personal loan, but now u have changed ur procedure & salary eligibility, i think u r not considering cutomer problem, pls look into this & resolve the issue

dear
sir/medam
My mobile still not return to me which is submit in samsung care centre jhansi uttar pradesh before more than 35 days.
i have complained for this more than 6 time in samsung care and visited to samsung care 10 time but my mobile not return to me.why they taking to much time to change the disply of moble
detail is given below-
model no sch-s259
BP No/ref no[protected]
date of submit-06/07/2009

dear sir take the neccessary action agaist them.i m very dispointed what can i do.
thanks and regards
krishna kumar
mob no [protected]

Dear sir,
I am rajiv verma &i am very dis-satisfy your service.I have a purchase your home theater model no. p-10 are not working then i have complaint for last june 2008 but your side not a response & my mobil model no.-x820 are given to service center for last five month but not response & no repair what this is your services. please take a action otherwise i m going to consumer court.

thanks & regards
rajiv verma
[protected]
.

Dear
sir/madam
My mobile still not return to me which is submit in samsung care centre vikas marg laxmi nagar before more than 15days.
I sumit my phone to repair with in warranty period.but now i found the service center is closed.I visited there more than 4times but there is no staff & no information about my handset.I m worried about my handset(Samsung-J600), when i got my handset??
Please take the neccessary action & contact me.

date of submit-03/09/2009

Thanks and regards
Taneesha Nambiar
Mobile no:- [protected]

Samsung India Electronics Pvt Ltd — Booked the product but not yet delivered

Dear Sir,

I have booked one washing mahcine by the name of Raju Ram. I got the delivery number for that as 82744478 from Mr Rajeev Yadav ( [protected]) he confirmed me that my product is delivered to the dealer m/s sachdeva & sons at saharanpur. I had visited the dealer several times but he told me that the product is not sent by the ware house. I am regularly following Mr Rajeev and he had started threating me that if i now call him he will beat me.
This is something very strange that i am not getting my product rather getting threat.

I have also informed the HR department but they are also not doing any help.
You are therefore requested to please look into the matter and help me getting my product.

With Regards,
Arvind Rathaur
[protected]

Samsung India Pvt. Limited — Poor service

We had cooling problem with my Samsung Refrigerator and complaint was registered in Jan'10 ref [protected].We was told that compressor need to be changed and Rs6000/- was paid for the same. The problem was not resolved and the refregetor started making unbearable sound. It was told that fan also need to be changed.We had to wait for as week for the part to come. A new service person was sent, he said that the earlier person had not assembled it correctly and no change was required. He repaired it and sound stopped. The cooling was to be checked after 24 hours. There was no improvement in cooling. We were told to switch off the refrigeator for 24 hours and restart. Nothing has happened and three weeks have passed .This kind of service is not expected from Samsung. We would not recommend any Samsung products for anyone in future. The only option left is to file case with consumer court.

I bought a Samsung touch phone F480 on 25th December 2008. In December end 2009 the phone failed.. We contacted the Samsung authorised service centers in NOIDA. They said they do not have spares. We registered a complaint online, we did not get any reply nor access the mail we sent. Next the local service centers said take it to Company service center. We visited the Company center at Nehru Place in March & they said warranty is over & we need to pay 6000/-.
Are these phones designed to fail exactly when warranty gets over. I was warned not to buy Samsung phones, I wish I had followed the advice. Is there some one in Samsung to whom we can escalate our request.
Regards
Geore

Samsung India Electronics Pvt Ltd — MOTHER BOARD

R/sir
This is to inform you i have purchase a samsung mobile before one month and the model sl no :-number is RW8Z441278K,but after 15 days i have received the problem from mobile .Than i went to service center of guwahati(assam) and give my mobile to repair and work order number[protected] dated-06/07/10 model:-b3210 amd ime:-[protected].But i have sorry to say that till date their no response from service center and they told me that your mobile mother board has crash it will take 1 month,
so i request you to kindly look into the matter solve it as soon as possible.


Thanking you
Sanjib deb
[protected]
SERVICE CENTER NAME

Netsol ASSOCIATES
UTTAM ARCADE
1ST FLOOR OPP.FOREST CONSERVE OFFICES
REHABARI
GHY:-8

Samsung — faulty mobile not repaired under guarantee

I am sorry to inform you that Samsumg Set SCH-F219ZRAINU is not working at all. I have given my set to service dealer A.M SERVICES SCO -1034-35 SECTOR 35 but i didnt get any satisfactory results from your dealers service my set is still not repaired from 20 days their is some problem in MOTHER BOARD and few days back on [ 26/06/2010] i had buy m mobile. i request you to please change my mobile.
till now i am very frustated from the dealers behaviour , i am really very fed up to go their after every 7 days & they dont even repair my mobile even.
so please take stricked & immidiate action on your dealers i was expecting good dervice from your company but the result was opposite this is first time i bought samsung mobile & i had very bad experience in the first time.
please do reply me positively this is my last hope from the company.

SAMSUNG/MOBILE — MOBILE NOT REPAIRED FROM AUG 4 till now

I had given my Samsung 2130 mobile to your Service centre for repair on Aug4,2010.
Service Centre details---
A.M.services,
SCO1034/1035,
Sector--22
Chandigarh
Since then I had visited twice. But no proper response..Then I called your Customer care No twice. They said that they are transferring my call to Mobile deptt but both times line cut.
NOTHING DONE...I HAD CONTACTED CONCERNED ASM Mr. VIKRAM([protected]), BRANCH MANAGER Mr. Amarjit. But mobile still not repaired. Daily they tell lie..

NOW I WANT NEW SET AND COMPENSATION OF RS 500000/- for harassment
regards
Sanjeev Aggarwal
Mobile no--[protected]
[protected]@yahoo.com

SAMSUNG/MOBILE — not repair under warranty

model no E1125W date of purchage 17/09/09,IMEI NO [protected]
Not repail for long time in G N H Telecom,first floor, Tilak Bhawan,sharma market,Atta chowk,mob [protected],status no 794,date 19/07/10
pl consider this complatent
Ravindra Nath Pandey
mob [protected]

Samsung — not got delivery of product

not got delevery till nowproduct booked on 13 august 2011 order no-[protected] mr.lavi agarwal
chowk bazar , najibabad


samsung laptop

Samsung Mobile India — not functioning

Sir,
samsang model:F 309 No:A 0000017F 3913 , i have purchased this hand set from, Reliance Communication on[protected] vide cash memo no:1009458 , the day purchased , i landed depth problems and i am out of communication world. I approrched your service center ane they could not rectify, then they replaced the unit on[protected] after hectic drill aroung your service center, and again same problem and my person waiting at your service center for several hours on every visit and they will repair and it was more than 10 times.
Recently on[protected] i had handedover the unit at your service center ,but they could not delevered even today due to in convence of communication i have purchased NOKIA UNIT on 2-9-2010. I request your good self refund my amount Rs: 5,300=00 .

Samsung India Pvt. Ltd. — Mobile Problem

I have bought a mobile of Samsung, product code SCH F399. Mobile was stoped working, actually its touch screen was not working and went to samsung service centre and submittted handset to get it rectified. I have received my problem with the commitment that handset is now ok but after receiving handset and when i started to use this handset problem is as it is.

I think we are fool and company is here to make us fool.

Samsung — NOT REPAIRING

dear sir,

i have Samsung fully automatic machine that is out of warranty,it has encountered a problem of not working on 2 sep. 2010. i submitted its complaint at its serves center on 6 sep. 2010, but still its not repaired and whenever i called or went to service center they have only one answer it will be repaired soon its part is not available by the company whenever it is available it will be done but its more then 1 month and they dint even talk in behavior they said "ni hogi agar 6 month tak part ni ayega to hum 6 mounth tak kuch ni kar sakte jo karna kar lo consumer forum jana chale jao wo hamara kuch ni ukhad sakte vo hamare liye hi kam karte hai" these words are by the manager itself .


please help us sir washing mashine is not an product without which we can does our work. we purchase product for convince not for headache please help us soon..


complaint no. is [protected]

V.K.Aggarwal.

Samsung India Electronics Pvt. Ltd. — Defective machine supplied and so, not working

I have purchased a Samsung Airconditioner 2 tonnes3star (model-243USB S/no 0676 )on 5/11/10 from Harmony House Pvt. Ltd ,1/2&1/3, Baishnabghata Patuli, Block-H, kOLKATA-700094. Since the moment of installation it is not working and I have never got the taste of cooling. The mechanic from authorised service centre of the company advised me that the machine is defective. I informed the matter to the dealer and customer care unit of the company.My complain no is [protected]. But till date, no positive response was received.I am being harassed everyday.The company executives are very much casual and negligent showing worst customer service.No action till date initiated to replace the defective one.

Samsung Mobile — Not repairing

I have bought Samsung cell SCHF699 on 13th Dec, 2009. It got defective thrice in a year but as it was under warranty period, service center had repaired it. After warranty period i.e in the month of February, again it stopped working and now service center of Samsung is telling that it cant be repaired. Pls. help.

Samsung India — AC not being serviced

I have been a Samsung Loyalist for the last 7 years with 2 fridges, 1 AC, 2 TVs, 1 Microwave of Samsung in my house - basically all Samsung products !!

I work with a service company and was transferred to Bangalore in June 2010 from Kolkata (the service in Kolkata was outstanding!!) , however since my transfer to Bangalore I have been facing alot of problems from Samsung and specifically your dealer that services Jakkur area - Cool Care led by Mr Damodar (Ph.: [protected],[protected] with regards my 2 Tonne Split AC !!

When I was transferred to Bangalore, service people came and installed the AC and took around Rs5000 for the same - 6 months later the AC starting leaking water, I made a complaint to the Samsung Customer Care Center and registered the same (Complaint Number - [protected]) and after 3 Days and 2 more calls a person from Cool Care came and repaired the same and took Rs 450.

2 Days later the AC started to leak water again, it took another 3 days for Mr Damodar to send a person who struggled for 2 hours yesterday night and finally said the wiring done at the time of transfer in Bangalore to re-install the AC they had used a wrong wire and a PUC wire needs to be installed. When we argued with the person that your agency had done the installation, we were told that now the wire has to be changed and it will chargeable.

resigning to fate we agreed to pay and after calling Mr Damodar 22 times, on my 23rd call he took my call and said (at 1030am today) that he has not reached office and will look at the matter once he does. I called Mr Damodar again at 1230 pm and now he says that all people have left for the day and he cannot do anything !! What am I supposed to do can u pl tell me, I am registering my complain tthrough proper channels, my wife is waiting all day for the service guy to come (here in Cool Care unlike Kolkata we are never told when exactly the service person will come) !!

Now Mr Damodar has even refused to take my calls and is constantly cutting my call whenever I call him !!

Kindly assist me as I need my 2 Ton AC for which I paid more than rs20000 to work - it may be a small thing for Mr Damodar or Samsung but it means alot to me and I also work in a company that interacts with consumers and I am surprised that you have appointed people like Mr Damodar to mishandle complaints like this

Pl respond and tell me if you can get my problem solved and my AC working or pl tell me how can i De-Samsungize my house !!

Regards,

Akshay
([protected])

Samsung — Not Repairing My Mobile

Samsung is not solving my problem of my mobile of wifi not working properly.I had complained many times but no response by them
Now you are the only one who can help me

Samsung Electronics (I) Pvt.Ltd. — Defective Air Conditioner

I purchase 1 Tn Window AC from Samsung India on 18/4/2008 but after Installation it is found defective "No Gas" so no cooling. However, after lot of corrospondence AC was replaced. But again after working 3-seasons AC is not cooling, when I called up Samsung Technician, he said "Gas has to be Filled" so pay charges Rs.1700/- since Guarantee is for one year. Since it is a defective piece, I want Gas has to be filled without taking any charges from me. My complaint to Samsung is [protected] dt.9/5/11. Tnx & Rgds, G.Ganguli.

Samsung — Service not provided on time

Hello sir,

I had registered a complaint regarding my refrigerator not working at the samsung customer care on 16th june.My complaint no is [protected] Everyday i call the customer care and they reply saying we will make a note and make sure they will get back to you by the end of the day but till now we haven't received any reply from the company nor the service center.Please make sure that this doesnt happen to any one has we know how much problems we are facing. Please make a note of this complaint and take serious action against them.

Samsung — non repairment of mobile

sir,
i have given my samsung metro s5200 mobile in samsung care,moti nagar,new delhi.they have submitted it bt dont repair it,n asking day by day that,they will give me on that day n so on..plz sr give me my mobile back .

I bought a Samsung metro mobile 4 months back and one day it stopped working and there is no any display in it now when I turned service center at kalkaji (SRS communication) they are asking money to repaire it though it is just 4 month old. please suggest what to do.

SAMSUNG fake product — received FAKE product.

Very Very worst site. This is a FAKE site. My Order NO:[protected]. i bought samsung power bank 9000mah.but this is fake product it not even giving 1500mah backup.. so could u please refund my money or change the product..

Samsung — Refrigerator is not working

Refrigerator (Model No. RT26HCRR11CTL), compressor is not working.

Samsung — power bank 2600mah

Samsung power bank 2600mah.is not working on data cable.please amount refund or changing data cable...

mobile network & caller id

last 20 to 25 days i am facing network & caller id problame.. repairing sumsang care but same problame and not proper answar your care person i am very tired of your smart phone

smart card failure

my card no;[protected].

my keyboard fault

key board fault and i want back side banner

Samsung — false charging

i have samsung mobile phone they are detected 50.00 from BSNL operator my mobile No. is"[protected], every time they are activating game without my intention and charging money. i want unsubscribe from this game my game unlocking code is" 215582" kindly accept my request and solve my problem

Samsung Mobile — Manufacturing defect in mobile

I purchased a Samsung Star mobile phone in June 2009. On inserting the sim card in the mobile phone I could make 1/2 calls from the handset and then the handset would stop reading the SIM Card. In Aug'09 I gave the phone for repair in their service centre, where they identified the solution as change of mother board. After three weeks when I went their to collect the product, the Company had just changed the software and the problem persisted. Hence I left my mobile phone at the Service centre so that it could be repaired. Now I have got collected my mobile phone from the service centre and I find the same problem persisits in the handset.

I need a refund of my money from the Samsung company. After seeing the poor service provided in case of manufacturing defect I really do not want to use there product. I want a apology from there Customer Service department becasue of whose negligence I had to go through a lot of harrasment.

samsung mobile service center in chennai, anna nagar is very worst ..customers had to wait more than 1 month to get replacement phone on warranty

Samsung/mobile name — not replacing defective one

samsung Galaxy i899 I bought on 26.08.2010 from Reliance web world, Haddows road, chennai was getting very hot and battery got discharged in 3 hours. Retuned toHitechSolutions,Anna Nagar,Chennain.on 28th They wanted me to come within one hour for replacement with the certifiate given. After one hour the whole attitude changed saying that they cannot replace the piece as it was bought from Reliance! I was directed to go back to Madurai where it will be replaced. to my horror they took 10 days tor epair and gave it back. Any new product ,defective,returned in a specific time is replaced in-spite from where it was bought. Having spent 20,000 on a phone it is the moral bounden duty of MNC giant Samsung to replace it or refund the cost.
Will they?

Samsung Galaxy S3 — manufaturing defect

bought a samsung galaxy 3 15801 set on 8/11/10. the set did not charge and now the service centre manager saying the mother board is not available so would take atleast 45 days. total harrassment for the customer. will not recommend samsung product to anyone.

Same problem arose to me also when I purchased samsung 32'' Series5 from Viveks showroom at North Usman road, t.Nagar Chennai on 7th November 2010. I think samsung is not having any QC department before sending the products to the show room. Within 4 days mother board has gone and viewing TV in lcd has become for me and family as day-dream. Having spent the money from my credit card paying inerest @24%p.a, not able to solve the issue by samsung or by viveks. These people are causing damage to the health and wealth of general public by cheating.

my humble request to all not to purchase any product from Samsung/viveks.

S.chandrasekhar
[protected]@yahoo.com
[protected]

even i gotta problem with samsung galaxy 3 . the mobile s battery is too weak or i dunno is it the software or hardware issue. i could not speak for even 2 hours after charging fully also

Samsung 3600i — Manufacturing Defective Piece

I m to harassing to go to more then 4-5 times at near saffron, services center.

At the time of purchase sumsung 3600i defective piece. I m purchasing Rediphone Mobile, Alkapuri Road, Vadodara. on dated 25th Oct 2010. The Problem is Insert sim & Handset is no working. I m staying Harni Road at to 9 Km far away one time i m going there & give him but now still now again same problems is there they cant proper guide lines they cant take care no proper services. Still now i m not satisfied any sumsung instrument.

Keep your mind, i have 2 time checking / change of simcard. So dont advise me go through change of simcard.

Zarna Hingu
Baroda

COVER — cover

I Suryanarayana, i send the one cover on[protected] from rayadurgam mandal, Anantapur district to Tirupathi , chittoor district. still it not delivered what i had given address. its almost three days. please check that one as early as on posssible, its very urgent matter.

Samsung service is not good now a days, we will have to something against this, lets see what is samsubg response in this case.

You seem pretty much right sachit. I had same problem with my handset.

Samsung — Certificate error

Dear my my mob samsung gt5253. when i downloading aplication then result show certificate eror nd invalid certificate ,plz help me

Samsung — NO RESPONSE FROM SAMSUNG CONSTUMER SERVICE CENTER

I HAD PURCHASED A MICROWAVE OF SAMSUNG MODEL NO. 103.
BUT DUE TO TECHNICAL DEFAULTS A PART OF THIS PRODUCT IS NOT WORKING AND I AHD LODGED A COMPLAINT TO MY DEALER GOEL ELECTRONICS OPP. NAGAR PALIKA BULANDSHAHR DISTRICT BULANDSHAHR AND MY DEALER SEND MY PRODUCT TO YOUR SERVICE CENTER GHAZIABAD AND COMPLAINT NUMBER REGISTERED IN YOUR SERVICE CENTER IS [protected] AND IS IS DEPOSITED IN YOUR SERVICE CENTER FROM LAST 1 MONTH AND WHEN I CALL TO YOUR CUSTOMER CARE CENTER HE DID NOT RESPONSE WELL THEY MAKE FOOL O[censored]S AND THINKING WE ARE AND DOES'T DO ANY THING.

Samsung — no response from service center

i have purchased s - 3600 and its in warrnty period , and it has got speaker problem , i gave phone to service center in ghatkopar ,mumbai , the phone is lying in service center from more than 2 weeks , and i have been given dates after dates to collect the phone , i did not get any answer from service center , no responce from customer care ,i have been told that they cant rectify the problem , when i had long argument the phone was return to me by saying that they have done their job , but it was not done , ther is no support from samsung at all .
this is the worst experince ,it seems samsung dont want to solve the problem , they have most rude and non professional team , who dont know their job. i fl have been cheated by samsung mobile.i am sure the great non professional team will not conntact me to solve my problem.

Samsung — No response for servicing

I bought samsung A.C 3months ago. When i approach samsung customer care first time on 30 September 2011 and after that they committed that your A.C will get serviced with in 24 hrs. And now till date, (today is 25th Oct. 2011) I called customer care round about 12-15 calls in customer care, every time they committed for 24 hrs. I will suggest to all people never believe for samsung services. When they are not able to do a general service in a month so how can u assumed that During summers if your A.C Compressor get fault then you will get your A.C will be ok after season only. Literally all staff committed me for service, they all are failed to get service the A.C only. I have remember the name of Harinder working in samsung as Branch coordinator, One Area Sales Manager, Supervisor these three designated persons committed me for the same matter. They all are bogus persons, No one designation are believable, I am very much upset over this issue. If Samsung Employers or Employee Look this review then see that how ashamed service you provide to customer. And you want to have words with me then my number is [protected].

Home shop 18, provide bogus quality of camera to customer, reason being, I purchase a camera through Home shop 18, I ordered for 10 mega pixel Olympus camera, they sent me the same but can u believe that its quality was so poor, even my 1.3 mega pixel mobile has much better quality then this camera, I complaint for the same after 5 mins of receiving this camera but u know what was the reply from home shop 18, we are not responsible for the same and we can not help you and bye. So I will suggest to u all that never buy from this address, Even go to the show room and check all the things in your hand and then purchase, This venue is best for the advertisement only not for the purchase the items. Moral : Dikhave pe mat jao, apni akal lagao.

Samsung — complaints not being attended to

we bought a 1.5 ton split samsung AC on 13/10/2007. It is making a noise since the routine free service was done in June 2008. A complaint was booked Ref.no.[protected]. The engineer came on 7/7/2008. he could not rectify the fault as he said the job would require another person's help and an appointment was made for the very next day, but nobody turned up nor was there any phone call. I called up the samsung Service after two-three days referring to the complaint number. I was assured that the message will be referred to the engineers, but yet nothing has been done.

i have an complaint with my new samsung dvd and home thearter system i purchased the two items less than six months ago and i find that both machines stop playing dvd's due to both machines getting to hot there does not seem to be any cooling fans in side the unit nor enough cooling slits in the casing to cool the machine down i live in a house with central a/c and a well vented cabinet i have even sat the machines out side the cabinet and yet the only cooling slits in both machines seem to be under the units and i dont think there is enough clearence under the unit for the machine the get enough air can anyone help with this problem as i paid over 1000 dollers for quality items both these units are 2008 models...

Samsung India — split ac

Hi There

I have been lodging complain with samsung customer care about my slpit AC compalin no. is [protected] but no one is sending anyone for attending the fault which was not the case earlier with samsung service. service has been deteriorating a lot. i have spoke to customer care executive 4 times, despite of these many reminders no one is attending the complain.

i lodged complain 15 days back to. one service guy came and did some or other thing but could not resoove the issue and when said that basisc problem is not addressed he took Rs. 200 withput giving any reciept.

Now after so many of reminders no one ios comming, I request head of after sales to look into my complain and should compenate due to the work loss i incurred due to non functioning of AC.

SANJAY

i am here by to inform you that i am one of the customer of yours, i bought you a/c on 9-4-2010 from sargam electronics jail road the day i bought your split A/C it was nt working properly you should feel ashame that even the cooler can make the room more chill than the samsung A/Cs . i had call to your customer care now even i dont know how many times but they have nt done anything, nor even a single person came to my house to visit, what problem i am facing, this is service samsung giving, i think we should appreciate the services of such a big company like SAMSUNG.who just want to sell their product, after that SAMSUNG is least not at all concerned about his custmer this is just because you people easliy find new custmers .i should thanks to god that the same day i was also bought a l.c.d that doesnt belongs to samsung .i cant tell the how abt the performance of your a/cs . now i feel like a cheated person, you people have charge for a new a/c and hand over a used a/c to me .tell me this also wether this problem is going to be resolved or not .

gavin
[protected]

samsung/ split ac — Not attending complaint

I am Vijay Pal Singh having complait as follows. I purchased Samsung spllit AC 1.0 Ton on 30-May, 2010. It is having problems from the day it was installed and Demo guys knew that. I was asked to do the complaint and I did it ( # [protected] ) on 15-Jun, 2010. I am calling them almost every 3rd day but no one came. Call center guys say that engineer will come , some times I got calls from service center guys asking to visit and told that they will come in evening or tomorrow, but never came. I am really tired by calling call center. I am surpriesd how such a large company could be so irresponsible. In fact the product should be replaced in such case. There should be some terms and conditions fro replacement if there is a initial failure within a defined period with some panelty chages from the company to compensate the customer for his inconvenience.

Samsung — Refrigerator Defaulty

I had purchased this refrigerator in the last week of January 2008 and after 2-3 months it started giving problems like water leakage, extra cooling resulting into food damage due to freezing. Earlier i didnt notice that it was a production fault and kept using it but later i realised that its a fault in the product and lodged a complaint with the company on 8th August 2008. The engineer visited my place the very next day and told me that i was keeping the digital meter wrongly and also that there were some adjustment problems due to which water was leaking from behind, which he said he has adjusted and if it happens again then he will revisit. The problem persisted and he never came back again even after me calling him. I relodged the complaint and another engineer arrived 4 days of complaint registery. He knew nothing and told me that my digital meter was set wrong and i need to keep a check, i requested him to phone his senior and ask if theres any other problem, he then called his senior and his senior on phone told him that the PCB (some part in the refrigerator) is not working and it needs to be replaced. He said he will get the part in 2 days and replace it under warranty but he never turned up and since then i have called up samsung 3 times and warned them of going to consumer cell if the complaint is not addressed too. They always says that somebody will phone me and visit but till today all there commitments have failed and i dont understand what to do now... my complaint no. given to me by the company is BP No.: [protected]. Now i dont want the company to repair it, now i want them either to replace the refrigerator with a new one or return my money back. If the company gets this complaint then call me on [protected].

My e-mail address is: neety.[protected]@gmail.com
My phone no is: [protected]

Samsung Refrigerator — lack of service

there is no cooling in our refrigerator. we purchased on[protected] from navrang electronics, ludhiana. we have given complaint 2-3 time . but didn't get response from their side. no service is there. do something as early as possible. we have very good experience with samsung. don't worst it.

Samsung — Disappointed

i had purchased mobile samsung wave 2 from pathankot and after few month i have fault in screen which is under warranty for my warranty claim i used to go service station for manny time and each time they replied we will demard from company and you can get your claim after 10 to 12 days but every time i was disappointed by the same statement for service station. know i have only remaining two month warranty . we have trust on your brant. i have AC ,LED ETC ALREADY used. so pleade maintain any trust.
Rajinder saini
m.no [protected]

Samsung India — Faulty product

I bought a Samsung AC in May 2008. the compressor failed in june 2009. I was asked to pay Rs 1800 for gas charging even though the compressor had a 5 year warranty. In July 2010 the copressor failed again. I am asked to pay Rs 2100 again. I have written to the company many times as well as registered my complaint on phone to find out if I have to pay once again for the compressor. NO REPLY FROM THE COMPANY. I have complained to the dealer but to no avail. It has been 5 weeks now and I do not have my AC.

Sanjiv Sood
[protected]@gmail.com

You should file a case in the consumer court. You do not need to hire a lawyer and the chargers are very nominal. Find out the Samsung office in you city/town and file a case in the consumer court and send the summon to that office address. Fight, don't give up. E-mail me at tekkan.[protected]@gmail.com

Samsung India — Product information not clear

Hi I have purchased a samsung galaxy s2. On the box model number is given as I9100 but the model I got is I9100G. I don't know about the product I9100G, but after few days it is a degraded version of galaxy S2. Its performance is too bad. I don't understand why samsung is cheating its customers like this.

Dear Sir,

Myself Mr Deepak Bhandari
Address: D-45 Kamla Nehru Nagar,
Jodhpur Email : [protected]@gmail.com #[protected]

I have purchased Samsung Airconditioner three year before, but your regional service center is not providing proper service to customer. My problem is Air Conditioner Cooling , by me again and again compainting to your service center but not solved till today my problem.

I hope to you, please solve my problem on priority basis

Samsung — COOLING

I HAVE PURCHASED A 315 LIEATER SAMSUNG REFRIGEATOR IN 2010. AND IT IS NOT WORKING AFTER 5 TO 6 MONTH.I HAD MADE COMPLAINT IN SAMSUNG SERVICE CENTER . ENGINEER HAS VISIT MY PLACE AND IT WAS NOT REPAIRD PROPERLY AGAIN IT IS NOT WORKING AND NO COOLING.






SANJAY NAGAR

[protected]

Samsung — COOLING NOT WORKING

Actually we have complaint about refrigerator was not cooling, this was registered in New Delhi on 2nd April 2013. Service man checked out and explained so many problems. Actually we had buy before 2 years. Now service man ask us cost of 3000 rupees to clear this problem. What is the reason?