Samsung India Complaints & Reviews

I had purchased samsung galaxy s3 two month ago in 30000 rs , battery cover of my handset has some manufacturing defect as shine of cover is coming out as bump such as swelling kind of thing and eventually automatically coming out, hence my cover is looking very bad and can not be used, service center told me that this will nit be replaced any how, you are requested to please help me in this matter and help in replacement of same as it is manufacturibg defect
My contact num is [protected] and id is [protected]@gmail.com.
Regards,
Sachit Nagpal

I had been complaining to samsung for last 2 years of a recurrent problem. There is a water leakage from the Indoor unit. i have been making complaints almost on a monthly basis during the summer season. Their mechanics come, have a look do something and it is back to square one after one month. As a matter of fact their service people even know the the colour of the pipe for cleaning the A/C.

So one can see the level of incompetence at Samsung. And Customer Care is just a marketing gimmick. I have been writing e mails to their CEO since last year but no change in approach of samsung, It almost is like complaining at their call centre, I think call centre is better at least there is a person responding to you, whether he can do. anything or not is a separate issue.

Grossly incompetent and callous approach to consumer problems, because if CEO is not bothered who would be bothered.

Thanks

Dear,

I would like to inform you that we did buy one LED TV from one of your auth dealer M/S GARG SALES Agra-UP, India on 6th Feb 2013.
Due to some reasons we didn't get that installed/connected with kit that time. We called the dealer for getting the same TV installed at our place in Ghaziabad.
I got one call from Zenith Electronics, Vasundhara, Ghaziabad and they have asked me to pay Rs.1300/- for it. when I asked the person for this money he said that Samsung
only provides installation within 1 month of purchase.
However, as far as I know Samsung provides one time installation when we buy any samsung product without any condition of purchage. Isn't it?

In this connection you are requested to kindly look into the matter personally and provide one time installation at the earliest.


Kindly acknowledge.

Thanking you,
Yours sincerely,


(Anuj Varshney)
CONTACT PH. [protected]

Hi,

I have bought Samsung TV (Model No:UA40F5000ARXZN) series in LuLu Hyper Market (Abu Dhabi) which covers international warranty. But now facing some issues with TV and when checked with Samsung Technician he reported there’s issue with panel and the panel needs to be changed but can be changed only by paying(75% Of Buying cost) extra amount even we have provided all the bills and details which we have received at the time of purchase.

When we checked in LuLu Hyper Market at the time of buying the TV, the dealer informed that the TV comes under international warranty and the invoice Bill itself covers as international warranty, but Samsung India is not considering that as international warranty and asking to pay extra amount. Now i am in India and it’s not possible to get in touch with LuLu-Hyper Market dealer for more details on this.

And also I got a lot of conflict information from Samsung customer care team, so that I asked him to send a mail whatever they said but they refuse it and give a silly reason like not possible, rule will be keep on changing so that we can’t send a mail for this issue.
I don’t understand the rule made by Samsung or customer care.

However, there is no such warranty certificate available not it is mentioned anywhere in internet.

There are number of peoples are suffering due to this (complaints are logged under this site for the same issue) and peoples are losing interest in buying Samsung electronic products request your assistance.

Can you please help us out how to solve the issue even though the product is still comes under the warranty?

Details of given bellow,

Model No : UA40F5000ARXZN
Serial No : ZXX83MMD301268V
Complaint No : [protected]
Bill No : 37/483821
Respite No : 264184
Shop Name : LuLu Hyper Market, Abu Dhabi

Regards,
Murali D
[protected]@gmail.com

Dear sir/Ma'am 27th May 2013

We are highly disappointed by the way the service center has dealed with our problems.Its been since 15 days that we are calling in the service center,but they are delaying us by telling that the engineer will come today.
We have not got any type of service provided to us after the sale service,also there is no response from last three days.No one is picking up the phone.We are very much disappointed by their service.ADDRESS of the SAMSUNG Service center is: RAM GANGA VIHAR,MORADABAD(U.P). We ask you to please keep a check on this service center. We hope that you will help us out of this problem.
Thank You !

We have purchased Microwave of Samsang company from Vijay sale Maninagar , Ahmedabad in Jan-2013 It is not properly working. There is leakage of waves , we feel there is air flow coming out as and when we start operation.
Name; Bhavna Dilip Patel
Address; c/118 Janpath society. On ghodasar canal . ghodasar. Ahmedabad-380050
Contact no ; [protected]
Please help in this matter.
Yours faithfully
Bhavna Patel

Sir,i had called help center on 27th may2013 ,in reference to know about my phone which was locked because i forgot my password.. the data in my phone was very useful for me.help center did not provided me full information how can i open my phone.....i want to know then why help centers are made......i need my answer sir...

My complaint no [protected] dated 11th May has not been attended to till date. Each and every call at customer care center only generates a standard response assuring prompt attendance by technician(within 48hrs). Whereas the fact remains that Samsung service centers are unprofessionally managed by untrained/under trained persons who are not at all bothered with customers' agony.
My earlier complaint dated 5th May was attended to on 7th May but the AC stopped working within few days. It appears that customer care and service center are in hand and glove relationship, wherein they want one month of "no service charge" period to get over so that they can once again charge a customer. I feel Samsung is indulging into unfair trade practices thus harassing customers. I expect a strong action against such malpractices.

At the outset, please see below the facts of the present situation:
1. We bought a fridge RT55kZRSL1/XTL (“Fridge”) on June 6, 2012 at Vasani Electronics, Bhiwandi. The invoice clearly records that the warranty is covered by manufacturer (i.e., Samsung)
2. It is noteworthy that my product is still under warranty.
3. My Fridge has faced issues since June 2012, I have been constantly complaining and following up with your team and rather than helping me with the anguish, your team, more particularly Mr. Sadiq has tormented us to no limits.
4. We were not given any customer request number in spite of repeated requests and follow up with Samsung’s team.
5. Mr. Sadiq has visited our place several times since August 2012 (the first time we complained) and:
(i) Taken a copy of our pass book – We do not see a reason for this and upon questioning, Mr. Sadiq was rather rude and did not provide any answers to the same;
(ii) Taken several (almost 50) photographs of our fridge;
(iii) Taken a copy of our PAN card; etc.
6. Please note that we have not been provided with any solution and have merely suffered because of this irresponsible behavior.
Historically, we have been facing issues and have not received any satisfactory feedback from Samsung, we have inter alia faced the following issues:
1. The temperature in the fridge did not work;
2. The motor got spoilt twice in a matter of 6 months;
3. The deep fridge compartment has fungus issues; and
4. The front door of the Fridge pops open.

My fridge has been next to unoperational since 6 months and no one has done anything about it

I recently purchased Samsung refrigerator (253 lts, twin door) from "Metro Cash and Carry" Bangalore, and within two months of purchase its IC got fused and it stopped working.
I lodged a complaint with Samsung service center Bangalore,they told next day their service engineer will come and fix the refrigerator, next day one service engineer came(Mr. Bhanu) ,examined the case and said the IC board will have to be replaced,it can only be done the next day,we requested him a lot to fix it then and there,but he was so arrogant and in-disciplined, he didn't do anything to get it fixed instead on our repeated requests and on telling him that we will escalate the issue and complain about him, he told us "go and do whatever you want". This is how they interact with their customers, he also went on saying the service of Samsung is like this only and also mentioned other top brands in industry and said they have same kind of after sales service.

Then I contacted his Team Leader(Mr. Briganja), he first of all didn't receive my call , then after repeatedly calling him finally he received the call told that we don't have that part as of now,we will have to order it,it may take a day or two to get it fixed, and after that the days are just being postponed,it has been 6 days now,but there is no progress on the matter as such. We are still waiting in the hope that one fine day Samsung people will come and attend to our problem.

hello,
with ref to above i had purchased galaxy tab 3100 on 1st Dec2012, in which that they havee provided me with handset that havee been used for demonstration purpose. i had contacted both the distributor of palakkad kerala where i had purchased the stuff. plus contacted the company . since then
firstly the distributor of samsung mobile assured me that they ill return new product soon. but they dragged for nearly an month. after that i had reported it to the samsung India. ever since Jan2013, they havee been replying " the issue is under process & sales team ill contact u soon. even yesterday 24/5/13, also have contacted , the reply is just the repeatation.

I had purchased a brand new Samsung Washing machine (12Kgs) for Rs: 53500/- on 14th March 2013.

Soon after a month, on the 17th April 2013, the washing stopped working and we contacted the customer care.

The service advisor visited our place and said that the Door lock and the Motherboard of the machine needs a replacement. To this I had requested them that we do not need a repair and need a new machine instead since the Motherboard in the key part any product.

The company collected our bills and other details and said that they would look into this matter. Finally, after a numerous calls the got back to us after a month on 21st May 2013 leaving us behind in hardships. The company finally DENIED us a replacement of a NEW MACHINE and said that they would only replace the parts and do a repair.

We request you to kindly look into this and hope that we will get justice from your end.

Please find attached the Bill copy of the Washing Machine.

Thank you.

Subject: Complaint against Faulty Product Supplied
Product name: Samsung Frost Free Refrigerator (Model:nRT 77KBSM)
Retailer: M/S Electrokraft( 27A Michael Johan Tower, K Road.Bistupur.Jamshedpur-831001. Phone No:[protected]/2249200 . Mail:[protected]@sify.com)
Invoice No: 4066/DP/RI/09-10 dated26 Dec 2009.
Dear Concerned: This is to bring to your notice that despite repeated reminders and requeste to Samsung dealer, they have not acted upon the complaint. Though the compressor is under warranty till Dec 2014 and that the refrigerator is having problem since a long time with the compressor itself, it seems Samsung dealer and hence Samsung company is well instructed by Samsung management to avoid such complaints so that they do not incur any costs of repair or replacement of faulty products. I have had to purchase a new refrigerator now which has costed me Rs.30000/-. Samsung is requested to take back Samsungs faulty product and refund me the cost of same immediately failing which i will be forced to move the consumer courts.
Im attaching copies of legal notice, Notice delivery POD,Invoice and Claim form for your ref.
It is evident that even after me sending them an advocates notice, Samsung have not responded which is a clear display of intentional fraudulent practice.

Because of the way Samsung management works, i also had to mention about Samsung ways and means in media which i will do more so that the message reaches some of your concerned person to take appropriate action in getting the product refunded back to me.
My mail id : [protected]@rediffmail.com. My phone no: [protected]

I have purchased new refrigerator on 19 May 2013, same was installed on 20th May by the company technician, but refrigerator is not working properly.
Accordingly lodged complaint no. [protected] dated 22 May 2013 till date not resolved

Despite of my numerous complaint to samsung via phone or online portal. Nobody cares about resolution. Technician came and raise his hand that call samsung again and next time they will send senior technician. I am aggrieved by the attitude of the company as well as their technician.

My Customer ID is [protected].

Regards,
Aashish

I have purchased a tablet from infibeam in pre launch offer.
The offer was with free book cover worth some 2700 rs.

I have received the tablet on 6th may.

I havnt received book cover yet.

Every time when i call them they says its samsung who is going to contact you.

And sorry for inconvience.

But it dont serve my purpose.

so guys donot purchase anything from infibeam.com
my phone number is [protected]

I placed a complaint (no. [protected]) to the Samsung service centre (phone number[protected] in the first week of February 2013, asking for the outlet pipe and back board of my washing machine (model no. WA82V4GEC/XTL 6.2 kg fully automatic) to be replaced as they were broken. They said someone would call me back and a person did and said he would come with the spare parts. I waited at home instead of going to office and he did not show up. I called again and again, and every time, someone would make me repeat all the details and say that someone would contact me etc and nobody has come so far, three months later. This is completely shameful for this company. The call centre people are useless, they are completely illogical and keep lying. I even spoke with on Rangaswamy (call centre manager apparently in whose centre there was a useless rep called Muthu - Chennai call centre) and he also lied and then hung up when I asked for the name of his boss. Yesterday, another person called (phone number [protected], don't know the name) and lied that the technician had come to my house twice with the parts. I told him it was not true and he said he came once! Then I said that was also not true and he said he would come the next day with the parts. When I called him today, he says the parts have to be ordered. I asked him how the person came earlier then and he said maybe the parts are out of stock! These people are not only liars but also completely illogical. I am completely fed up with Samsung service.

Dr. Vidya

I purchased Samsung Galaxy S4 from the MobileStore, Sanskar 2 Complex, Nr. Ketav Petrol Pump, Polytechnic Rd, Ambawadi, Ahmedabad 380015 on 02/05/2013 vide invoice no.12735/8965591, Store:1088, dated 02/05/2013.The registration no. is 355167/05/691674/3. On 16/05/2013 the screen got blank and while I recieved sound notifications for calls and messages I could not use the device to access the msgs or the calls.As I was travelling I visited the showroom today(21/05/2013) from where I had purchased the device.The store manager Mr.Bhumit Patel inspected the handset and assured that the complaint will be resolved as he suspected that there may be some virus problem of no major consequence, however he mentioned to get the device checked at the Samsung Service Centre, Swastik Crossroads, Navrangpura, Ahmedabad. Now I have been told that there is a hairline crack across the screen of the device. I must mention here that the handset has not fallen down nor subjected to any impact whatsoever.Infact I have a screen guard as well as Samsung Flip Cover. My instrument is under warranty and I wish to have an immediate amicable resolution of my problem.I will visit the Samsung Service Centre tomorrow(22/05/2013).

DEAR SIRS/MEDAM

I PURCHASE SAMSUNG LED TV MODEL NO 6220 FROM BANGKOK ON 4/4/2013 NOW AFTER ONE MONTH

THE TV IS NOT WORKING I CALL TO SAMSUNG CALL CENTRE .THE CALL CENTRE REFUSE THE WARRANTY AND DEMAND

1000 FOR VISIT CHRGE AND 5000 RS FOR SERVICE CHARGE AND PARTS COST EXTRA
WHAT I CAN DO?

hi,
I am horribly disappointed with the kind of service i got from Samsung. i bought a Samsung AC window from Home Town Ahmedabad on 8th May 2012. since the day i have bought till date i have never been contacted or reminded for any of the FREE services that came along with the product within warranty.

On 18th May to my surprise when i contacted Samsung service center to lodge a complaint that my drain pipe is leaking, they informed me that i would be charged for the same along with machine servicing cost. when i inquired why should i be charged and what about my free services they said the warranty period is over and it was my duty to call them for my free services.

Earlier also i have paid the service guy for fixing the drain pipe. All appliance- TV / Fridge / AC in my house are of the Brand and for a loyalist of my category that above comes a big shock.

i do not know if my concern will reach the right window and if it does, hope to get a quick action on the same

Details of product:
AC-Samsung window AW182ZC
Date of purchase-08/05/2012
Home Town Acropolis Mall, Ahmedabad

thanks
parag pattnaik
mail id: parag.[protected]@gmail.com

Dear Sir,
I am facing problem with my samsung champ duos set because it automatically starts alarm even i am not set that alarm. It creates lot of problem because even if i switch it off it will also play alarm . I complaint so may times but not got any satisfaction .
Thanks in advance to resolve my problem