Samsung India Complaints & Reviews

COOLING IN REFRIGERATOR
Dear sir,

I am Manoj chatly, a chartered accountant by profession had bought one refrigrator double door 240 ltrs from samsung company retail dealer in ludhiana. From the next very year it creates cooling problem around four years back and every year it creates cooling problem. Now from last six months i have been complaining around fifteen times to samsung customer care. There are so many representatives visited our home and once it has been taken to company's workshop, but its position remains same and no cooling there. I have been complaining again and again and now the company's personnel are not responding and saying that its goes out of warranty. Its shame on the part of company that despite trying each year there products goes out of warranty and its not properly working now. I am really frustrated, so i reached the forum to kindly sort out this matter. I am not interested at all to repair the product again and again. I want to change my product or refund the money, I had paid many times as service charges for which i have the slips.
So i want complete resolution of my matter and please arrange to replace it immediatley or refund the money. I dont want to repair it at all. Otherwise for my harrasment i shall claim damages on the company.

kindly sort out this matter as early as possible and oblige.

Best regards
MANOJ CHATLY

HOUSE NO 2457-KRISHNA NAGAR,
DR DUTTA LANE GHUMAR MANDI ROAD
LUDHIANA
PH [protected]
[protected]

On 22nd April during a call, I was talking to someone, my note 2 starts heating at earphone side and within 30 seconds,
it heat so much that my ear burn and turn red. The top Nickel plated steel (whatever metal it is) bent and swollen.
I called the customer care they immediately arrange for pickup my phone.
On 22nd they collected the phone and give me assurance for replacement,
but since then I am waiting for my phone.
Every alternate days I keep on calling Samsung Customer care at[protected]
they keep me on hold and after 3-5 minutes they apologize for
unable to give status of my complaint.
I also write to "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html". After submitting I receive the call. On first call i get the information that my hand set is ready kindly collect from the service centre. When i call the service centre, they said your phone some part have been replaced and some part we had ordered. As soon as the part come you can collect. Next day when i again submit my request on "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html", they give me a call back and state that the part is replaced kindly collect. Again i called at the service centre, they said again the part not yet come. 3rd time i repeat the submition of my query at "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html". they call me and state ye the part is ordered and you get the phone soon.
When i ask what is the problem, since 22nd April 2013, it is 30th April 2013. you are telling the part has been ordered, why it is so much delay. they simply said "sorry for the inconvenience caused". you will get the phone soon.
My basic questions to the samsung people
1) When i ask customer care to give any senior persons contact no to discuss my issue, they said we are unable to give.
2) I only contact them through emails from "Email to CEO's Office given at http://www.samsung.com/in/info/contactus.html"
3) The collecting person clearly seen my burnt ear and mentioned the same in report that he make and
4) There should be an immediate replacement of my handset, not the repair
5) Replacement is too far, i have not yet confirmed the status of my phone.
6) I spend 37000 in samsung galaxy note 2, does this is the way customer treated.
7) When i ask the service centre people on 30 morning, they said if you are in a hurry then take the phone, it is not heating now. When the part come we can replace that part.
8) I have not moved to the police for my ear burning by using your phone, nor i yet visited any news media. Does this is the right way to get the treatment from your side.

I HAVE ALREADY LOOSED MY FAITH IN SAMSUNG, NEVER BUY, ALSO RECOMMEND PEOPLE NOT TO BUY SAMSUNG.
Photo of my phone is attached.

Thanks & Regards

Satish Kumar Gautam
Mobile: 0-[protected]

To
Consumer Forum
Bareilly

Re:-Bad after sale servicing by Samsung Electronics and Aar Key Electronics(Service centre of Samsung Electronics)

Respected Sir,
I have purchased a double door refrigerator of Samsung on 21.04.2009 from ‘Singh Radio Service,Bareilly’ in the name of my mother Smt. Sarla Sharma.In September 2012 the lower gate axel of refrigerator was damaged.I registered my complaint to the ‘Samsung Call Centre.’A service engineer named ‘Mr. Azam Khan’ paid a visit to my home and told about the broken axel point.I asked him about the solution,he told me that the only solution is the new gate.On his advice I went to the local service centre i.e. ‘Aar Key Electronics’ to give him order for new gate.They told me that they have persuaded my order of new lower gate of the same model & same colour to the company.But after few days when the service engineer come to my home with the gate,neither it was of same size nor the same colour.Hence they took it back.I again told them for right gate but nothing was done and finally I had to repair the gate in private in the month of Jan 2013.
On 07.04.2013 I again logged a complaint in ‘Samsung Call Centre’ as the refrigerator was not working properly.I thought it was due to the gate.On 08.04.2013 another service engineer came to my home.He told us that the gate was properly repaired and the refrigerator was not cooling as the gas was choked and for this the refrigerator must be carried to the ‘Local Service Centre’ and the problem will be removed in few hours.I called the ‘Service Centre’ many times to pick up the refrigerator from my home but they told me that there is no rickshaw at service centre so I have to bring my refrigerator myself to the service centre.Meanwhile they cancelled my complaint also without my consent which was registered by me in Samsung Call Centre.On 18.04.2013 I brought my refrigerator to the service centre and handed them.They told me that this will be O.K. on Monday 22.04.2013.I told them that the service engineer has told me that the problem will be removed in a single day,they told me whichever whoever told but it will not be available before 21.04.2013.I told them O.K. I will pick it up on 21.04.2013.When I call them on 22.04.2013 they told me the service centre is closed due to Sunday.I told them that they have earlier told me that the service centre will be open on Sunday they answered that they don’t have workload so it is not open today.After waiting few more days when I called them on 23.04.2013 they told me that the refrigerator has not been done.I reminded them that they have given me the date of 21.04.2013 and today it is 23.04.2013 they told me that I don’t know anything.When I called the Call Centre and told them about my problem they told me that you have not to deal the service centre directly but I was not dealing it directly.They also told me about the service centre that it has an address of ‘Butler Plaza’ in papers but practically it is in ‘Rampur Garden’.Then I called many times to the call centre and service centre but nothing happened.Meanwhile they sent one other service engineer to my home to check the problem without finding out what the real problem is.Till now I haven’t received my refrigerator.
Sir,this was what happened with me.Now I want to tell you what the real problem is?In my first visit to the service centre the manager there asked me that from where I have purchased the refrigerator?I told that from Singh Radio Service.They told me that I had to purchase this from a particular shop which belongs to the near and dear of service centre franchisee.I told that they provide the articles costly,they answered that the service will be prior if you purchase from there otherwise you know.They offered me to exchange my refrigerator but I refused.That’s why they just delayed my service.Now I am also in doubt that they have changed important parts of my refrigerator otherwise a work of few hours can’t be delayed for 1 week.
Sir,I request you for registering my complaint and clearcut action against the ‘service centre’ and ‘Samsung Electronics’ which is maintaining so bad after sale servicing and no customer compliance.Now I don’t want that refrigerator.I request you that a Brand new refrigerator must be provided to me on behalf of the ‘service centre’ and ‘Samsung Electronics’.I also request you for penalize them as I have faced mental distress due this incident.This affected my potential and I am unable to concentrate on my job.Please also keep in mind that this service centre is maintaining false address registered in ‘Samsung Electronics’.There service engineers must also be trained i.e.degree/diploma holder in refrigeration otherwise how can they say them engineer.Please check this also.Your concern can be a teaching to such MNCs which are just concentrating on sale not on service.







Date:30.04.2013
Applicant
Amit Kumar Sharma
Shanti Vihar
Holi Chowk,Budaun Road
Bareilly -243001
Mob.No.-[protected]
e-mail:[protected]@gmail.com

COMPLAINT REGISTRATION NO. -[protected]. I HAVE REGISTERED COMPLAINT FOR NOT FUNCTIONING OF MY PRINTER - scx 4321. THE NEW PRINTER IS NOT FUNCTIONING AND ALL MY WORK IS PENDING. DESPITE OF MY REPEATED COMPLAINT TO CUTOMER CARE OF SAMSUNG AGAINST WARRANTY, NO RESPOND. IT IS QUIT HUMILIATING. PLEASE DO THE NEEDFUL UNLESS NO ONE WILL PURCHASE PRODUCTS FROM YOUR ESTEEMED COMPANY IF AFTER SALE RESPONSE IS LIKE THIS.sekhar [protected]

Dear sir/Mam,
My self Rahul Sagar I have received one number from Quikr classified. i.e Telecoindia and number is [protected], and Mr shamim ahmad Placed my order and tell him tha you have to 8000 Rs, advance so he can placed order. and I have paid 8000 Rs in State Bank Of India account no. [protected] on 16 Jan 2013 and he committed me to that the Mobile set delivered in my home address on 20th Jan 2013. But till now I cannot received any kind of mobile than I tried that mobile no and mobile is switched off. I have also mail his mailing address. he cannot replied any.
and the website is www.telecoindia.com. and I have complain in consumer forum on telephone please help me and gave me better suggestion so we can received my money. I have also attach the bank slip.

Dear Sir,
We have taken a SAMSUNG Refrigerator model RT26GCRR1/CTL/2012 in March 2012 in Tirupathi. After exacatly 1 year , its got problem and its not cooling. We have called Samsung service center on 8th April 2013 , They said they will send their agents to repair the fridge and nearly 10 ~ 15 times we called to customer care and the same story from them.

Our service request no: [protected] registered on 8th April and no visit till now..

As per the company warranty policy, " Comprehensive - 1 Year , Compressor - 5 Years " ,
We dont know why the company not sending anyone to visit customer home and How SAMSUNG Has got best customer believable products in INDIA ..

Please suggest us how to proceed for this problem..

Dear Sir,

I am using Samsung galaxy ace duos mobile, I purchased lost 7 months back, now i am facing a battery charging problem. Some time battery not get charge. After recovery the phone it will be get charge. I already recover my phone minimum time in 7 month's regarding same issue. I not able to recovery my phone any time for this issue. So kindly fix this issue on priority ..

Sir,
I had purchased Samsung LCD TV on 14/04/2012,model no LA32D450 and model no MPZR3PBB900852Z. in the month of now i saw there is a crack in the panel so i lodge a complaint in customer care so they send technician but the technician told that the reason for crack in panel due to transportation problem so he changed the panel frame and we paid the money of rupees 1008 for the frame in the warranty period. but again the same complaint is araised when we saw during cleaning the TV so i complained to customer care on April 2013, so again the technician came and check the Frame and he told due to panel over heating so there is a crack in the crystal panel frame and he told its a manufacture defect. please consider my complaint and give replacement or 100% repayemt for me and do needful for me.


thanking you,

Deepak.B.V.

SUBJECT :MY HANDSET PROBLE AND MY CUSTOMER REFERENCE NO IS [protected]
I am pankaj kr singh,my customer refrence no is [protected].Previous lots of time i talked to my company and samsung customer care ,told her about my mobile problem but no budy listen my proble every budy just give me anyone excuse .last i talked to mr pramod and mr mr subham ,samsung customer care (got a call from this no [protected] on date 17.04.2013 at 3 pm). I am fredup with this compalne and it'S my big mistake that i buy a samsung product
Totally harshment from the company .Lot'S of problem in this handset and i did already lot's of compalne to customer .Please check this customer refrence no and tell me that it will be solved or no.please find the attachment Also i have getten a confirmation mail from my company (which company sim i am using) with detail .i am sending you please find the attachment fiel with my bill the file is not attachment ,So i am requesting you to please give me any email id that i wil send my document,which i ahve getten from my sim company.As per confirmatin mail it's totally problem in my mobile slim slot proble automatic restart charging not stable for longtime (as per feature) and many more


rEGARD'S
PANKAJ KR SINGH
[protected]
[protected]

I bought a LED TV 46" from Samsung Exclusive Dealer.
The TV had no label showing Manufacturing date (required by Indian law)
The dealer sold to me an ex display TV manufactured in September 2011 in July 2012
The TV was extensively used by the dealer for over 9 months.
The LED screen of the TV failed within 6 months
Samsung refuses to recognize that due to its negligence of not placing MFD label on TV
its exclusive dealer was able to cheat me by selling to to me an old TV as new.
Samsung refuses to replace my TV and I will not permit Samsung to repair.

Samsung has violated Indian laws by not placing manufacturing date and MRP label on the
TV.
Should have realized that Samsung is a thief company, it has been convicted by the US Courts of Law
Advise every body to be very careful when dealing with Samsung

Hi ,
I got a Samsung Galaxy Note in July'2012 ,so according to the company my phone is in warranty period ,as it have not yet completed a year .Recently , I started facing a problem in the phone i.e.a key shtopped working ,so when when to there Patel nagar Samsung service station ,they checked it and told me that for the repair I would have to pay them a amount of 9000/- as it have got some liquid damage , so I took my phone back , now I am not getting ny answers from the customer care deptt. as in why do I have to pay any amount of my phone is in warranty .Kindly help me with the same .

Regards
Akanksha

I had purchased Samsung Galaxy Grand on 23 Feb 2013 and since 3rd day I had started facing problem with mobile screen. Mobile screen flicks and colour fades any time during the use of it. Also 3-4 times the phone has shut down when it is kept idle. I lodged complaint over phone to customer care and they asked me to visit service center. Then I visited service center thrice.

Below are details of what service center did during all visits:

1st Visit:

They said that this is a software problem and needs to be updated, so I deposited my phone and they formatted it and returned saying that now problem is solved. Also they mentioned not to update phone at home (don’t know why) if I can’t update phone then what is the use of so called smart phone. But same day I started facing same problem, means on solution.

2nd Visit:

This time they said that there is a problem with my SIM card, which does not make sense but on their suggestion I did change my SIM card (after wasting 2 hours), but again on solution to the problem.

3rd Visit:

They took my phone for 3-4 days and after that they mentioned that there is some issue with screen therefore screen needs to be replaced.

Now, my concern is that since I had paid for new mobile phone then I why I should get/ settle defective / damaged phone. I had various telephonic and e-mail conversations with Samsung customer care team and they are insisting on getting phone repaired. My contention is either I should get a replacement of phone or my money back.

They are saying that is one of the same thing if they repair it. My argument is that, in this sense they can always sell defective/damaged goods and then ask customers to get it repaired. No one would like to get defective/ damaged goods when buying a new one.

It is my humble request to you to please help me in getting my money back or replacement. I have been following up at my end but not getting satisfying solution, and now need your help.

They are not even sharing details of their higher management / grievance cell, which I have been asking them in e-mails.

I have attached e-mail conversation, copy of purchased bill and screen shots of the faded screen for your easy reference.

This is very disappointing experience with such big knowned Brand that I bought a Samsung Galaxy Tab2 in India bangalore there was an offer going on free Bluetooth. I've ordered the same online with all the details like IMEI no, Purchase date scanned copy of the bill but still i didnt get my offer product. And its already been 2 Months and I did lots of mail to SAMSUNG Tab2 Team.
Mail details below
Dear Sir,

With reference to my below mail & repeated reminders, I wish to inform you that am really frustrated due to the lack of response from your front office.
It is almost 2 weeks since I have received the Samsung Galaxy Tablet, However as advertised by you I am yet to receive the Bluetooth headset till date & more horrible is the response that am getting from your front office.

Further am deeply shocked to note that the prices of the Samsung Galaxy Tab-II has been reduced by almost Rs 4000/- just 2 days after the receipt of the consignment at my end.
It would have been professional from your end incase the proposed price reductions were announced in your website earlier, so that the ordering could have been done accordingly.
In this case the sentiments of middle class working professionals has been completely ignored resulting in further disgust in the products being offered by Samsung.

Request the immediate attention of some Senior Executive from Samsung to address my genuine concerns & make an immediate arrangement to dispatch the Bluetooth headset as advertised in your Promo offer (or) arrange to collect the Galaxy Tab-II set & arrange for a complete refund of my payment made in this regard.

Once again i wish to convey my deep dissatisfaction over the Galaxy Tab-II set that has been sent to me & the lack of response from Samsung front office regarding customer compliants.

The Samsung Galaxy Tab2 has been ordered on 15th February'2013 vide Order No:- CHN/CO/52083 & PO No :- 1055803. Hence it is well within the validity of your Offer Period.

IMEI number- [protected]
Name - Mr VIJAYAKUMAR.J
Address - ABB LTD, Peenya 2nd Stage, Peenya Industrial Area, PS-EBOP Division,
City - Bangalore
Pincode - 560058
State - Karnataka
Contact number - [protected]
Email ID - vijayakumar.[protected]@in.abb.com

Also enclosed herewith is the scanned copy of the invoice which was received alongwith the product for your easy reference.

Hello Sir/Madam,
Few weeks back i bought a Samsung Galaxy Note 2. Yesterday when i was trying to insert a SD Card for first time, it was not getting locked inside. Today i went to Samsung Service Center and there was told i have to pay for it as it will not be replaced under warrenty. I bought mobile after paying some US 800$ for it. Its only few weeks old and still under warrenty. Hope you people will be helpful to me.
Thanks

message pop up application close due to low memory error
Some time display get blank
Some time mobile get hang
I have purchase mobile on 13th of april 13 and contact the store on 19 the of april 13 they say contact in service center
I have bought a new mobile y I should contact service center give me the replacement or give me the refund
They refused to do so it not pass 15 day I m started facing the problem then what about in the future
My email id:[protected]@yahoo.com mob [protected]

Samsung offered a free gift of 16 gb memory card with galaxy s duos.but it is not delivered even after 4 months.i called the customer care and contacted ceo.but no action has been taken.they always asking for more time.my ref no for complaint is[protected].

Ranjith
[protected]

sir
i am using samgung duos from last 2 year , every year mother board problem giving , when given to the service center for repair they will tell that sir ur mother board problem , i have changed the mother board last 4 month back only at a cost off Rs 4325/- , now they are tell that mother board has no warranty , now my mobile is off no use ,
what should i do sir tell plz

Hi,
I had purchased Samsung galaxy S III mobile phone dated 2/7/2012.
My mobile phone's screen got damaged with a hair line crack while my phone was inside my pocket.
If these phones tend to damage with such less amount of pressure then where is the quality of Samsung phone for which company is known.
This is very sad to see such kind of damage in the phone and all the craftsmen ship is under suspect for which the Samsung meant for.
i had visited two different service center and the cost of the repair is also different when i asked the guy one IS saying it will cost 7500 while other is saying it will cost 6500.
i have earlier also raise the complant for the same and the complaint no is [protected]. but till now i have not got any luck with this regard.

To, CopyTo:
Market & Sales Head, 1)Ministry of Comsumer Affairs, Govt of India
Samsung India Electronics Pvt Ltd 2) Minsitry Of Industry,Govt of india
A-25,Ground Floor,Front Tower 3) Ministry Of Law,Govt of India
Mohan Co-Operative Industrial Estate 4)Ministry Of Telecommunication,Govt of India
New Delhi-44 (india)
Ref: Serial/IMEI no.-[protected], Model Name-GT-S6312 ZWAINU
Sub: Manufacturing defective cellphone of Samsung Galaxy young Duos
Dear Sir,
With refer to above, I,Mukul Khater, purchased a new samsung mobile, Galaxy Young Duos, on 13th April,2013. From S.R.Telematics,kolkata,samsung Dealer (copy of bill Enclosed).
After going to home, next day, I tried to operate the internet in my newly purchased hand set but I could not do so.
Then I went as on 18-04-13 to my nearest samsung service centre to know how the internet will function in this hand set, which is situted at 430,G.T.Road, Bally,Howrah(Time N Service) but that day there was electricty problem in service centre ,I returned from there,then I went the next day to the above said service centre.
They first kept me waiting for about 2 hours then said that they were having some server problems so retained my phone and issued a receipt for the same. I had to revisit the centre two more times in the same day to bring back my mobile. They said that at present our man did not know this new handset function in proper manner,so they are unable to tell me how it internet system will operate,becuase the phone as it has been newly launched,and no update or latest information regard this handset was available but without informing to me they made the jobsheet in the record , for this hand set and my sign also taken while he returned the handset without any thing doing. They told me it is our internal process done when any set is taken and given to customer.
Thereafter I went to S.R.Telecom as on 20-04-13 and told my problem then he told me to give him my set with all Acessories and purchase bill they will send it to the service centre for sorting out the problem or how to operate and other function will work or not properly. That day was Saturday then he told me that today is Saturday,so he will send this hand set to Monday at service centre and as per talk with me the S.R.Telecom send the hand set to Karuna Management Service Centre pvt Ltd,207 C.R.Avenue,Meridian Plaza, Kolkata-6.(copy of Service request [protected] dt.22-04-13 Enclose).
I recd a call on my cell phone(at 6.45pm) from service Centre ,they told me there was circuit board problem in the handset therefore internet function was not working and it will take a long time to change the circuit Board because it is newly launched model and that such handset circuit board are not avilable at present then I told over phone that why will it be changed or repaired as it is a manufacuring defect so pl.give new handset against this but they did not listen my request then I told him that I will come tommorrow at the service centre.
I went next day at karuna office (at 10 am) my token no.2 and met someone in the centre who attend the token no. 2 he told me the same problem and told it will take time ,then I told him pl. replace my set and it is manufacturing defective set then why wont you may replace it and its also in warranty period.
But he refused my request and voice and told me it cannot be replaced as per company rule then I told him pl.mention in the service bill that it is a manufacturing defect and asked him to write the approx date when my problem will be solved and my hand set will be returned in the service request then he replied that he cannot give anything in written to me .
It means I am purley cheated by samsung Group(which people faith & Turst in this Brand) and my money Rs.8300/-is fully blocked since 13-04-13 and I don’t know when I will get the set or not or when I will use the said set.i do not know if the samsung Group has cheated anyone else in the same type also or not, if it is true then it is very harmful for the company’s name & brand.
I urge you to look into the matter at your end and resolve my problem and replace my handset within 7 days otherwise I will be bound to take legal action agaisnst your company and all cost of legal action will be borne by you.
Yours Faithfully,
Encl:As above (Mukul Khater)
Email:[protected]@gmail.com
kolkata west bengal mob [protected]

I Prasenjit Banerjee, Buniadpur, lost my moble Handset Model Samsung Champ Delux Duos C3312 on 24/04/2013 at 15:450 hrs (approx) near Purulia Town under the Jurisdiction of Purulia Mafussil Police Station.
My Mobile Handsets Details given Below.

Model : Samsung Champ Delux Duos ( C 3312)
IMEI : 359351/04/734625/3
Date of Purchase : 21/03/2012
Colour : Metallic Silver

Pls lock the mobile. For any query pls contact [protected], [protected],