Samsung India Complaints & Reviews

it happened to me also.. i tried everything at my end which didn't work.

shopkeeper said its sm kind o motherboard issue and motherboard needs to be replaced. Finally, we went ahead with that for around Rs4500. But yes, it has worked well since then.

So probably u can go with that if it makes economic sense..i.e. Rs10000 is too much for it, see sm other shop who can do it for less.

HTH.

[protected]@gmail.com

Today i got a call from Miss Nilima She said this is handset function & i have to use handset in GSM ONLY mode.
I want to ask a question wheni have to use GSM mode why i pay 18000 bucks???????

Samsung has no solutions for this problem.
Help Guys

HP INDIA PVT. LTD. — Cheating with Dealers

HP India P.Ltd. has commited to their channel partners, that if they achieved certain target, HP will send them to Bangkok trip. This Bangkok trip includes Air Freight and Hotels for 4 Days and 3 Nights. Even after 6 months of completing this scheme, HP India P.Ltd. is not replying even their authorised dealer's email. This is such a hopless kind of business they doing in India. Such culprits should be exposed in mass media.

SAMSUNG INDIA PVT. LTD — Defective AC Unit

I have purchased Samsung Air Condition from Kohinoor Televideo Pvt Ltd (Dadar East) on 5-DEC-2010. My Samsung AC model no is IND183CSB. My bill no is ORD2024828.

The product is still under warranty. Since the purchase, this AC is not working properly. Water continuosly leaks from the indoor unit into my room as soon as we ON the AC.

We asked for replacement several times and always they are replying that they do not have the product for replacement. I have been talking with Mr.Azmat and Ms Leena from Kohinoor. But nothing has been done so far. I want them to replace the item or refund the amount.

Dear Samsung,
We have Purchased a VRF Ref No : SIEL/DVM/11-12/OFFER/67 from Chanakya Enterprises 13, Girjie Bhawan South Ambhazari Road Laxminagar Nagpur -440022, Phone[protected], 6551189. I think we did the Biggest Mistake buying the Product from Samsung, As the Product your Customer Service Support is pathetic, We have 24 Rooms in Hotel and Most of the time the Entire AC is shutting down with an Error ‘202’ flashing on Screens.
Because of this we have Lost many Business as an In Peak Summer the Entire Property AC was down, we have logged many complaints with Customer Service Support and all we were told to wait for 72 Hours to schedule engineer to visit, Entire Hotel Air-conditioning System was shut for 4 Days, You People are taking us for granted. We have paid for these VRF’s and not bought free, the worst part is that the support service in Nagpur is too disgusting. The Agency Owner Mr. Anand Thatte too taking things very casually, At the time of Purchase he said he is available 24/7 for support and service, when required he never answer his phone, Mr. Anand Thatte is seating and hatching eggs in Nagpur then providing I’m personally going to take this Matter further up, with Consumer Form and will be filling a suit against this disgusting and pathetic service.
Kunal Onkar
The Travotel Suites,
Wardha Road Nagpur
Email: [protected]@travotelhotels.com
Phone:[protected], 20, 22

WORST PRODUCT, DONT EVER BUY SAMSUNG DVM PLANTS, ITS A FAULTY MACHINE WITH BREAKDOWN EVERY 15 DAYS AND NO SUPPORT FROM COMPANY SIDE. THEY DONT EVEN RESPOND TO CALLS. Big blunder that we bought this plant for our hotel.

Regards
Renu Ji Dhar
G.M
Hotel Grand Sharan Katra
[protected]

Samsung — regarding motherboard

my samsung GTS5560 PHN IS NOT WORKING ITS OPEN SHOW ITS STARTING SLIDE AND THEN CLOSE PLS TELL WHAT I HAVE TO DO

Bill not issued — Regarding Mobile battery Bill

I have purchased original Nokia battery from New Gujarat Marketing,R-5&6,1st floor,jagadish market,abids,Hyderabad.Ph[protected] shop owners cell-[protected] on 25/02/2011.When i purchased the battery the shop owner just made a small plain paper receipt of Rs.480/-. After using the battery for 2days i had a problem of easy discharge of battery. It works for only 2hrs. when i approached the shop owner he just told me to contact Nokia customer care.I approached the Nokia customer care they told me to get original bill from shop owner. when i again approached the shop owner he refused to give me the bill,started arguing and threatened to beat me. As i could not do anything i calmly came out. My request to consumer complaint board is to take strict action against such shop owners who are making fraud by selling duplicate batteries into the market. It is very difficult to identify which one is original and which one is duplicate. They are making huge money without paying taxes to government by issuing plain paper bills to the customers. Such shop owners when we approach first time they speak sweetly and when we go again with a complaint they not even listen to our complaints. I request you to take strict action against such shop owners.

Samsung — Regarding warranty

I have bought an 40 inch LED TV from DUBAI on 22/05/2012
Since 15 Nov 2012 it is not working and even though it has an international warranty, the service centre is not ready to repair it under warranty.I contacted service center but they didn't responded positively.
Aarish kukkar
[protected]

Samsung is a cheat company. Most of their handsets have bugs and they are so insensitive to their customers. They don't bother at all about their customers. I would never recommend anyone to buy a Samsung product.

TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG Glaxay S4-Minni. (M.No. GT-19192ZKAINS)

Sir,

I am very much disappointed with the services of SAMSUNG MOBILE. I have faced many times of problems from the purchase date. about my SAMSUNG Galaxy S4 Minni handset. I bought SAMSUNG Mobile IN THE LAST Month from REHAN MOBILE CENTRE, SHIV COMPLEX, GURMANDI, LUDHIANA, CONTACT[protected], VIDE CM NO. 3668 on date 11/11/2013, during the period, I faced many problems in mobile like Hang problem, Network, 3rd class sound quality, etc. Last week i went to Samsung Moblie Care Centre at Avon Distributer near Sumitra Gas, KHANNA, Contact - [protected], vide Job SHeet No. [protected] dated. 27/12/2013 they said only software problem, after a software update the same problem was still. 2nd day i went there again then they told me the main problem is in [Mother Board] on your phone . i m very disappointed by the quality of your product. i dont want to change the mother board of my mobile phone, Please change my mobile Phone as soon as possible
If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

SAMSUNG Glaxay S4-Minni.
(M.No. GT-19192ZKAINS)

made by samsung

Thanks
with regards
Gurdeep Singh Kalsi
[protected]

i bought samsung microwave 14/03/2014 and nagda 25/03/2014 but technician came 26/03/2014 for demo when seen microwave he said machinery mistak so i want to replace my microwave, i complaint in lotus electronic head he said no replacement on servicing provide

Dear Sir,
One 6th of December I went to Chroma store Fort Mumbai for updation of my phone where from I have made purchase.They told me to go to one of SAMSUNG authorised customer care centre namely kaizer electronics at Crawford market Mumbai for updation of my Note 3 N 900 series at 3 pm.The staff there took my phone and handed over backcover, stick, sim and memory card to me and advised me to come after 1/2 an hour.I went to market for some purchases, when I came back almost after an hour they told me to put the sim in the phone.I handed over my Sim to them and they switched 'ON' the phone and told me give my email. When I logged In, the phone was still asking for Updation then a lady staff member put her own Sim in my phone and asked me to check, but the problem was still there, then I told them system needs WiFi connections to update they didn't listen.Then I told them I will lodge a complaint to your customer Care, Then a small boy hardly 15 yrs of age came to me and took my phone again and went inside and came with what's app.downloaded, but I told him I am here for software updation they told me we have formated your phone now used your data pack to update yourself phone, it took me almost 3_1/2 hours there.yesterday .On 10th of Dec.I got a call form your customer care no.[protected] @1.30.pm who told me you have got your mobile repaired I was surprised I told him I went to your services centre for Updation of software of my phones there was no other issue.& also told me you are our premium customer your don, t need to go anywhere, it is our responsibility to provide you door step services, then I got one more call from[protected] and the same issue was discussed and a complaint bearing [protected] was registered, and I was assured my complaint will be resolved very soon.On 17th of Dec.when I enquired about status of my complaint I was told to wait for 15 minutes we will call you back, but it was only after few hours i got a miss call from [protected] when a called back, call l was attended by some one who told me to our service centre, but when I told him I am a premium customer you have to provide me services at my door step. He informed me you are out of our jurisdiction so you have come in person, then I told him give me your address, then he told me I will send you address through message but no address was provided to me .On 18th I got one more call from the same number & he arranged a conference call to a service centre at Ville Parle and told me to speek to him who promised me within 24 hours our representative will approach you to make a report of the issues, but alas till now nobody approached me It is due to your negligence I have lost all of my data and now there are so many issues with my phone. I hope you will replace my Note 3 phone at an earliest Otherwise I will be compelled to drag you to the consumer court.

Your's sincerly

Nisar Ahmad Magray
cell.No.[protected]

Dear Sir,
No reply till date what is there to communicate with me over phone as your product Refrigerator which you replaced 1/3 front ok remaining 2/3”s horrible on both sides looks like repainted and tinkered by bad road side service peoples too many waves and bulges. A reputed company like yours supplying such a bad product above which you put us to inconvenience for the past one month without refrigerator, kindly respond immediately over mail and the action taken from their end.
and the person contacted N number of times no response i have paid full amount on 24/03/2015
Meenakshi Arora
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

With Regard
MSG KRISHNAN
[protected]
bANGALORE

Samsung — working problem

i m an student of 12th having a product of samsung hdd(hardware) of warranty 3 years.But my pc hardware is not working since the past 5 months and its warranty still remains 1 year and 3 months.Please help me out.

Problem with my galaxy grand

1-phone automatically restarts daily 3 or 4 times
2-phone hang
3-my phone is never take update but my friends phone is take update
4- Some day phone automatically switch off in my pocket

Bigger problem with my phone

5-screen display continues full fast blinking and after hang phone or restarting
6-daily 2 or 3 time phone display is going to black and white
After restart soll problem
6-sometimes phone display full blank and black only switch light is on
But nothing to do, switch not working that time after battery
Removing and restart after that soll

Before buy this phone I am crazy abut this phone, and love this phone
After buy this Samsung product I am tired and lost my money
But my friends Samsung grand is working properly
Please give me solution

problem with my phone

Samsung — non working of refrigerator

I am fed up with customer support service at Lucknow. my refrigerator is out of order since last one month and in spite of repeated complaint with call center with complaint no [protected],complaint through email with transaction no[protected] of june 23 2010, and repeated request with incharge repaire center at Lucknow Mr Dheeraj no heed has been given to my complaint will pl advice me whome to approach now
Rajesh Kumar
[protected]
[protected]

Samsung — refrigerator is not working

my refrigerator is not working properly from may-2011.
i registered the complain in nearby samsung store but no one came to seek it till today.
i am in a great problem, there is a problem of water leakage.
please register my complain and do take some necessary options ragarding to it as soon as possible....
thank you....

Poor quality of Samsung Galaxy Grand

Very bad samsung mobile brand

I am also facing same problem, there is defect in LCD and they are saying that will replace hardware. But I want new phone.

Very bad samsung mobile brand

Poor quality of Samsung Galaxy Grand

I have received call from Mr. Ashok Rag from Samsung India, Delhi Office with regards to my complaint in last week. Fortunately, he listen to my issues. Usually the Service Center Executives will never listen to customers and their first objective to put blame on customer and charge them for the services. Mr. Rag told me to use the phone for next 2-4 days and help with the feedback. However he didn't provide me contact number to provide feedback. Then I contacted the Service Center for the 4th time to provide feedback and check if they have contact number for Ashok Rag. Same experience repeated. The Service Center Executives blasted me withe number of irrelevant blames. Finally I speak with the Manager and explain him the case again. He also gave me some irrelevant solutions like stop contact sync and use the phone for better performance as google servers issues causes the performance down on phone. This time blame is on Google. He also advised me to use phone without google sync account. I used the phone for next 2 days. I had experienced the worst experience of my life with my smart phone. Phone performance was total disaster. Most of the functions didn't work. 5th time I went to the service center and narrate the disastrous experience to the Manager. He agreed to send the phone to the Company for testing and investigation purpose.God know what will happen next.
Few Questions to Samsung
1) When you have so may flaws in your product why did you release the product?
2) Testing and investigation at the cost of customer time and money?
3) Service Center Executives should have curtsy to listen to the customer complaints rather blaming and accusing them even though they are not technically sound as they are.

After shelling out 21.5K from pocket, I am able to use the phone for continuous duration. Seems cheated.

Contact me Mr Rag.

Thank You

Suhas Dhumal
[protected]

Even after investing 21500 K I am am totally disappointed with the product and after sales support from Samsung. I need complete refund for the faulty product and the poor technical support in order to resolve the issue with Samsung Galaxy Grand

I purchased galaxy grand 3 weeks ago... n it hangs a lot.. get restarted by itself.. worst choice i must say.. :( :'(
It was better to purchase galaxy s3 instead of grand..
Note:: I am a tester to and delivering a stuff without full testing makes companies image down.. huhhh

Samsung Mobile — about apps

Hi,

i am very thankful to Samsung about solving my problem quickly.
some days ago i submitted a complaint for my phone GT-C3222.
but now i am fully satisfied .

THANKS SAMSUNG.

BY-VIKASH KUMAR JHA
ANKLESHWAR (Gujarat)
[protected]

I think samsung mobile service is good.

Samsung — apps

I didn't know that whatsapp doesnt work on bada os i have samsng wave y s5380 model n it doesnt support whatsapp which i eeded badly now i bound to unecessarily use this mobile pls pls pls update a bada 2.0 vesion of whatsapp i realy want it....thnx

I have videos and screen shots to support my complaint.

Dear Customer,

We Thank you for your feedback.

We wish to contact you in regards with the above complaint, however, we are unable to do so in absence of your contact details.

Kindly email us a suitable date, time and phone number for us to call you on p.[protected]@samsung.com.

Regards,
Samsung Customer Service Team.

Dear Customer,

We Thank you for your feedback.

We wish to contact you in regards with the above complaint, however, we are unable to do so in absence of your contact details.

Kindly email us a suitable date, time and phone number for us to call you on p.[protected]@samsung.com.

Regards,
Samsung Customer Service Team.

Dear Customer,

We Thank you for your feedback.

We wish to contact you in regards with the above complaint, however, we are unable to do so in absence of your contact details.

Kindly email us a suitable date, time and phone number for us to call you on p.[protected]@samsung.com.

Regards,
Samsung Customer Service Team.

I emailed you my details at this address p.[protected]@samsung.com

dear samsung delar

My samsung grans mobile in not download opation of 1 most game subway surfey way this problam pls inform my

I have bought samsung galaxy grand prime 5 days ago, i got lot of problem now.
1.camera is not opening, showing error "media server failed camera needs to restart".
2.not shownig charging after swithing off the device.
3.sometimes getting long sound breaking in call.
4.it hangs too much.
5.sometimes its too hard to answer the incoming call.