Samsung India Complaints & Reviews

I purchased a Samsung Galaxy M31s phone about 1 years 4 months on 24 oct 2020 (I've attached the amazon invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center located at bhavnagar gujarat-364001 and they told me that the motherboard needs to be replaced. . The update caused the motherboard to fail, now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of M31s / M-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Hence kindly request you to provide a free motherboard replacement, caused by your updates or it's going to social media.

Thanks & regards,

Ketan Vora

[protected]

Hello sir, madam, automatic restartmobile phone 📱 📲 internet onmobilephone heat iwant service 😀 📱 📴 mobile phone [protected]

A service request was raised one month before regarding TV not switching on and issue in display. The request was rejected as there was no proof. Another request was raised after one week which was also rejected for no reason. Finally one service request (24th Feb) was raised for panel replacement but still there is no progress on that request.

When requesting customer care for the status, they are telling that panel is in back order status for last 2 weeks. On repetitive calls to customer calls also there is no improvement in the ticket status. There is no temporary solution provided as well till date.

We need the TV to be replaced immediately or resolved immediately without any consumer charges

Hello Sir,

I've already sent multiple emails regarding this but haven't got any proper solution for it.

I've purchased a Samsung washing machine on 25 August 2019. I had issues a few days later and the executive came and resolved them.
The same issue happened again and the executive came and the Motherboard & sensors were replaced. I've asked on the first visit itself I want a replacement of the product, as it is a manufacturing defected product. Definitely, no electronic items get motherboard and sensor issue after several days and get replaced within 1 year.
I thought this would be the last time, but after this on February 2022 had an issue with the Shaft ( Loud noise from Machine ) and got replaced. But just after around 2 weeks the same issue got happen.

It's again confirmed that it has manufacturing defects for other parts too because the same parts which got replaced 2 weeks ago got the same issue.

As a customer buying these expensive Washing machine and getting a manufacturing defected product is not fair. I've already contacted the higher executive from a call, and haven't got any solution. Currently, I'm requesting Samsung to replace this product because you know it has manufacturing defects, as it's a rare case.

Hope you will keep up the trust in Samsung

Sheeba

I have taken a Samsung LED .I have registered complaint for LED installation, there is no any response for previously 2 days.I call call 4, 5 times to customer care but there is no any action taken by customer care.

Very bad service provided by the company and I advice all people please not purchase any Samsung company fridge

I have purchased M21 Smasung mobile through Amazon a month ago. I am facing issue in recording videos. stabilization of camera is zero during recording. Even 1-2mintues video recording, background color of recorded video automatically changes color like more grey, white exposure white etc. Camer autofocus not work properly . Even 1-2 minutes videos, always camera blur after every single moments, I have visited three times at service center for this issue.
First time, they said this is software problem and update software of my mobile, but issue still remain as it . second time, they said engineer will check this problem and QNA will be send to Company.one week passed, still not resolved my issue . After one week I visited third time to service centre, they said, have to wait 2 days . Our engineer will check and camera will be changed after check. In my home, I have three product of Samsung. But I had no idea, service of Samsung is poor, not even to average. I had never expected this service from samsung.
My humble request to samsung company, kindly resolve my issue if you are genuine . Don't kn inow .

Dear Sir,

We have purchased double door Samsung refrigerator on 2nd Feb and fridge is not working properly. With in 3 days from the purchase vegetables started getting rotten and same was complained to customer care. Even after multiple visits from technicians issue is not resolved and no one is helping with replacement.

Dear samsung,
Your this device samsung f62 is the worst one it is so worst that i wish i should not have buy this it has so much issues heating issue game lag and normal gaming also does not support in it . I had spend over 1 hear like this in lag and heat of my phone now i am done with it, so i request you to get your this phone back and pay my whole money back . And please dont make this type of ### ever again in future. And try to built gaming features in phone
Thanks for reading this

With reference to the order no [protected] under which I have order samsung 1m 08cm (43") AUE60 Crystal 4K UHD Smart TV of Rs.34740 on 18 Feb 2022 from Amex Credit Card with EMI Option. The shippement was delivered 25 Feb 2022.on 26 feb 2022 the engineer visited the address mentioned under invoice for installation of LED TV. While unboxing the sealed He found that under box there is just a damage panel of LED found SMART TV with remote as per invoice order was not found under the box.

This shows while packing my order samsung employees change my order of new LED TV to damage panel of LED against the payment of Rs. 34740.

This kind of services you guys are offered to your customers is not acceptable.

Such a big reputed company having a strong reputation accorss world having this kind of misconduct and unethical was not expected
Now I am followup from last 1 month no body from Samsung is able to resolve my complaint even Refund my amount and also EMI from AMEX card is already started on 10 March 2022
Please check and do the needful on ASAP basis

Regards
Gaurav
Valued Customer

White display

I had purchased Samsung S 20 Plus in September 2020 . After Three months, the screen was flickering and i had chatted with samsung Team and could not resolve then. Later the screen problem automatically became alright. Now since last 10 days, a green line is appearing on the screen. I am a loyal customer of Samsung products and first time i am facing such problem with my mobile. All my products in my home is Samsung.
Having spent 70K for this phone, I cannot spend another 12 K for display . i am very disappointed and hence i request your good self to change my display free of cost.

Background of the issue:
- Bought Samsung S21+ in August 2021.
- My mobile started restarting automatically from 29th Jan 2022 (this is in Samsung test reports as well).
- My mobile kept on restarting multiple times during my day, during my work, during my important office meetings.
- As suggested by Samsung CEO desk, I submitted my mobile to Samsung Authorized Service center on 26th Feb 2022.
- As per the tests, my mobile was indeed showing issues of auto-restart ( this is in Samsung test reports as well). Software update was recommended by the service center.
- Post software update, I happily agreed that the issue might have been resolved. However, when I started using my mobile on the same night, it restarted again.
- As suggested again by the Samsung CEO desk, I submitted my mobile again on 1st Mar 2022. The test report again showed that the mobile got auto restarted.
- I submitted the mobile again with clear instructions that "I will not be collecting this device back".
- Your teammate calls me and tells me that "Samsung cannot help you further".

I am a designated IT Auditor in a reputed organization, this is a disgrace for my reputation. I have become a source of mockery for others for investing INR 75, 000 in a premium flagship and choosing Samsung over Apple. Samsung has hurt my dignity and self respect. I am now using a 5 years old INR 15, 000 Moto mobile, which at least is not giving me such pains.

I am not sure where this will be going ahead and how Samsung wants to tackle this.

Regards,
Aayush Mittal
IT Auditor

I have purchased a Samsung Refrigerator 255 Ltrs in 29 April 2015 (Details mentioned below) from Sangeet Electronics, Adoor, Kerala. The fridge has stopped working, and registered complaint ( complaint no-[protected]) in Samsung for repair. Samsung technician visited and informed that there is an issue with compressor. He charged Rs.500 for the visit. Compressor is under 10 year warranty period.
Unfortunately I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care confirmed me that if the serial no. and other details are matching with company records then consumer is eligible for warranty.
Even though, they are asking for the invoice to claim this under warranty. They have cancelled my service request and refused to provide warranty claim. They were asking to pay full amount for the repair. From last few days i really struggling without refrigerator. Never expect this kind of rwsponse from a reputed company like Samsung.I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty.

Refrigerator details -
Serial no. : H04Q4ZAF801632V
Compressor no.: THK1358YJG
Model code: RT26H3000RX/TL

Photographs attached here for reference.

Thank you very much.

Vinukumar Vasudevan
[protected].

We have purchased a Samsung refrigerator 9 years back and now it has stopped working. After calling the service center we came to know that there issue with the compressor. We had lost the receipt and the Samsung dealer where we had purchased the product is not ready to provide a copy of the original receipt as he did not keep a record of the data as it's quite an older one.

The service engineer confirmed that the product is under warranty through the serial number. But did not agree to work unless we provide him a receipt. The product is covered under 10 years warranty but now it's of no use.

We have also called customer care and tried escalating our query. We did not get any positive response from the team even if they know the product is under warranty nor do they agree to send any details or assistance further.

let us know is there any other way to resolve the same, Service part cost is almost the same as the purchased refrigerator.

Dear sir/madam, pThis is to state that myself Ashish GOYAL purchased new Samsung a31 last year but from beginning this mobile phone had charging issues it stopped charging, I gave this phone to many times to service centre at kirti nagar but according to them phone starts charging after two days may be automatically, and they forced me to take it back again and again, now what do I do, I have secret data of me and my family, which may be used by anyone in such kind of problem, now I am highly Disturbed, bcoz it is not working, please do the needful as soon as possible yours truly AshishGoyal [protected]/[protected]

I have ordered Samsung Flip 3 device, on 23rd Feb, with device they have provided Buds2 in rs 1999 . I got the phone on 28th Feb and I have tried to redeem that offer after 72 hours from phone started( on 3rd March) according to Samsung policy. But That Offer was not showing me on my device so I raised a ticket 45743059 in Samsung support on 4th March. Every time I called them they asked me to wait for 24hours but they didn't revert back. Yesterday I have dropped a mail to there CEO from there but no reply. Its 9th March I am still waiting for resolution. Now I am trying to return the device that option also gone. How to rely and order the devices from Samsung. It was a huge mistake I did I have invested my 70K in this device. Could you please help to get this issue resolve from Samsung?

My new frame tv which i bought on January 27, 2022 has backlight bleeding issue. I connect with Samsung care WhatsApp, and human assistant tells me that engineer visit is scheduled for that day, but no one shows up. After a few days, technical team response was conveyed to me, which says that it is a "NEW FEATURE" of the TV whereas panel is defective

Dear Team,

I have pre-reserved the latest Samsung Galaxy S22 Ultra on Feb 15th and pre-ordered the same on Feb 22nd with my Samsung corporate account under employee purchase program with exclusive benefits.

But, I have not received my phone yet, Samsung is not responding to my complaints, no response at all. So I wanted proceed legally.

I have added all the photos and details in one document, please access this link: https://1drv.ms/b/s!AmKfNYcFCRONgpgb5KWWZKumwH7nLg?e=Ma4TtU

Thanks,
Rajesh Morla
+[protected]
[protected]@live.com

I bought a new samsung refrigerator before one and half year.Cooling problem happened. I serviced my refrigerator by samsung customer service (gas refilled and we paid for service).Now same problem happened again.
But now I received very worst product from samsung. Because of cooling problem Worth of 3000 rs food products are wasted.I'm very disappointed from samsung company now.
I likes samsung products that's why I bought phone, air conditioner, refrigerator from samsung company.
I need to replace my refrigerator