Samsung India Complaints & Reviews

In November 21, I installed software update on my Samsung M31 phone provided by Samsung. After which It started freezing and restarting very frequently and sometime even gets stuck into restart loop. I visited Samsung service center and they asked me to pay[protected] for mother board replacement. This is completely unethical and strongly doubt that Samsung is damaging mobile phones after warranty so they get additional business/revenue. br...

Hi,
There is a line on my 55 inch TV. Complained raised within 5 days of purchase.
The technician who visited confirmed the same.
But Samsung is denying replacement as they are unable to diagonise the issue. The line still exists.

Please help me.

Regards,
Roby

Got a new Samsung TV on December 2021. After 2 months getting really bad issues in panel and backlight of TV.

After getting a visit from Samsung support engineer, he said that the company policy is not to fix these issues.

Dears, I have given my TAB in Samsung service center - Karimnagar on[protected]. They said they will resolve issue in One day. But One month passed no proper response from that worest Samsung service center.
Kindly take action.

A complaint was booked at customer care No.[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051

Hello Sir/Ma'am,

I made a payment of 14249 but my order is not reflected, I do not even get the order Id.

I was ordering a mobile (Samsung f22) through samsung.com. On[protected]. Money was deducted at 8:59 pm.

I used Google pay for payment, the payment was successful. but the payment page stuck at (processing the order...). I waited for 1 hour on this page but nothing happens.

Order is not showing in my account and I did not receive any confirmation or cancellation mail/message.

I have complained to customer care also. They have taken so much time but did not resolve the issue yet.
I'm attaching the screenshot of the payment also.

Please help me refund my money.

Details of order:
Name: Shubham Verma
Email: [protected]@gmail.com

I purchased mobile through Amazon sales samsung m31s, for the price of 19, 999.after 1.5years using suddenly my mobile was stuck on with logo samsung m31s. I went to samsung care they said mother board complaint for repair this they asking to change mother board 9000inr. Very worst to 20000 mobile using with in a 1.5 year use board complaint and asking to 9k cost. I will complaint to legal jurisdiction.
Not only me all samsung Mseries users facing this issue known by mobile service shops. As my request company call back this series mobiles either refund or change the board free of cost. For a normal person this is highly expensive.

Purchased S20 in July 2020. After one of purchase, the phone notified on Software Update which was Android 11. After updating the phone, I started seeing Scan lines in the display and the phone was heating up. I cleared all cache and background apps often, yet all of a sudden, the display was gone.
No Physical damage or Liquid damage. Due to the Android 11 software update, the display was gone and shows only White and Green screen.
When I raised this issue initially, it was only 3.5 months past the warranty period. Many users around the globe has raised this issue in Samsung Community forum. This is a known issue due to the Software update.
I'm submitting this complaint so that Samsung will look into this.

I bought the samsung galaxy z fold 3 about 3 months ago and I'm already facing issues with the product. There's dead pixels on my screen. As soon as I put the phone for charging the pixels flickered and went black the next day. I showed the phone to the service centre and they refused to repair it under warranty as there's a small dent on the back of the phone. The tiny dent and the dead pixels are not even on the same level nor are they related in any way. Yet samsung is using any reason to scam customers and get more money. I'm attaching the image of the small dent and dead pixels on the screen

I ordered tv on Jan from Samsung Shop App. Delivery did not happen in time due to technical issues with Samsung logistics and i had to cancel the order. Been close to 2 weeks and still did not get the refund.

Samsung is cheating me. Customer care says 24_48 hours everytime i call, but no progress. Please help.

Dear sir/madam,

I am Babu From tamil nadu, On 4.2.2022 online Service Requested for washing Machine,
properly not reply From Customer care & service Centre.

This Is long Story can you Check Pls.

Regards,
babu

I have paid 4200/- for gas charges for fridge in which i was told about some parts charges, visit charges inclusive, , and gas charges but first of all after paying cash of 4200/- i received a bill copy after 24 hrs that too after calling to the executive and customer care, , and when i received the bill only gas charges of 3850/- and 350 visit charges mentioned there, , i called up at customer care for proper bill mentioning detailed bill for which part i paid what, , customer care executive was so rude bill de to diya hai 4200 pay kiye likha to hai aur kya chahiye, , is this the way to speak to a customer???, , secondly i was shocked about gas charges when the first he told me gas charges of 4200 for my 6 yrs old fridge i think he looted me by unnecessary putting other charges of other parts which he charged forcefully ..

I bought a Samsung M31S mobile on 04.10.2020 for the price of 19500 rupees. It is working fine and I enjoyed using it. Recently mobile OS is updated as SAMSUNG sent notification to do. After that my mobile frequently restarting itself. On 21.01.2022 at around 8PM, while I was watching a movie on my mobile suddenly it got switched off and I had switched it on again. It restarted but it got stuck at Samsung boot logo and not moved on again. I thought it's because of that software update. I took it to Samsung Service Centre. The engineer checked the mobile and said it's a motherboard problem and costs 8000 rupees for replacement. I was shocked to hear that. I requested him to double check it because there's no damage to the mobile, no water damage and all the parts are absolutely working fine. All of a sudden the motherboard became faulty. I came to know from them that M31S, M31, M30, series mobiles have these issues coming. I mailed to samsung head office but they said As the warranty is only for 1 year and in my case it's 1year 3months. They said they won't replace the board at free of cost. I started researched on it. Shockingly, thousands of customers faced this issue for M series mobiles with that OS update. SAMSUNG sent OS update which has a bug in it after completion of their warranty period. This OS might have crashed the motherboard and they started collecting 8000 rupees from each customer to replace the mother board. What a strategy by Samsung to get the business.
It's really shocking and very disappointing to know that the motherboard does not even last for 2 years on which a common customer can expect from the mobile manufacturer that the mobile will last for a minimum 2 years. Usually, display, battery or heating may cause problems for the mobile if it is more than 2 to 3 years old but motherboard will never be an issue. In my case, all the internal components are working fine and after the OS update this issue has arised. It's something Samsung has to take responsibility for. I request the samsung to replace the motherboard at free of cost. The reference number they gave me from head office is [protected].

I have purchased Samsung refrigerator model RT34T4542S8/HL from
Mayuri Electronics on 13 Mar 2020.

But we started slowly facing the issue that the cooling was not proper and all of a sudden there was no cooling so we made a complaint in customer care and they informed that it was due to gas leakage and it was filled again on 5/11/2021
But now again the same issue is occurring.each time we cannot give
around 1500 because this is not fair .
We have bought 4 fridge of same model and in those the issue is slowly coming up.
Either provide me replacement of another model or do the needful.
It is not looking good to have call and provide a complaint to customer care and fill the gas each time

Led tv no display...light blinking problem...please take into notice and rectify the issue as soon as possible

I purchased a Samsung Mobile on 2nd Feb 2022. After 3 to 4 days I started facing issue of screen going blank, auto restart and battery draining. I contacted the service centre of Samsung, the informed that it might be software glitch and they updated the software. As Samsung replacement policy is for 14 days so i requested them to provide me some reference if same problem arises in future you will replace my phone but they are neither ready to replace now nor they want to provide me some reference that they will replace in future. Please help me out for refund, if they cannot provide the customer who has been loyal from past 10 years proper satisfaction in service I don't want the product.

Thank You

Dear sir
We purchased samsung refrigerator on[protected]. Your company providing 10 year warranty on compressor.
After purchasing fridge not working we complain and your service centre has taken fridge at Agra service centre after a week the deliver in working condition. My fridge is not working properly we call logged on your customer service centre. They forward my complain to service centre.
We have complaint on 10 Feb & 11 Feb 2022 for not working of our Refrigerator.
Service Engineer visit on my address. In warranty of our comprassor. He said that we are unable to repair in under warranty. So if you pay the service charges and payment compressor we are able to repair.
We are agree to pay as per charges told by them.
He talked to his service centre and give us assurance for repair of our Refrigerator on Tuesday[protected].
Today we call the service Engineer for his service. he ruidly talk with us and refuce for service. He told us our company refuce for service and cancel your service request.
We are very upset that your company has biggest product portfolio in market. How such manner service provide by company.
Please take my complaint seriously. If your service centre is not able to provide services. Please close them . They are making worst reputation samsung in market.
We again request please take my complain seriously.
My details as per below

First Name : Mahadev
Last Name : Awasthi
Email Id : mahadev [protected]@gmail.com
Contact Number :[protected]
Request type : repair & Maintenance of Refrigerator
Product Model Number :SAM RF RT 36HDR FASL
Product Serial number :
Address : 95 Vaishno dham colony phase 1 Dayal Bagh
Agra 282005
With Regards
Mahadev Awasthi
95 Vaishno dham colony
Phase 1 Dayal Bagh
Agra 282005
Mobile no [protected]
[protected]

A complaint was booked at customer care No.[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051

Hi,

My order details are : [protected]

I have recently purchased Samsung Galaxy S21 FE Mobile phone from Samsung website. I have opted for exchange of an old mobile as well. While purchasing the Mobile, I have not received instant cashback of INR 5000/-. I have contacted Samsung support for same and they are giving different reasons every time - I am not eligible for cashback as I have opted for exchange of old Mobile and 2 offers cannot be combined. This is absolutely false reasoning by Samsung as your website shows cashback message even after selecting exchange option.

Sir,
I am a resident of House No.767GF, Sector-21D, Housing Board Colony, Faridabad for the last 2 months. Our locality is facing a Sewer Line blockage problem. THE WHOLE SEWAGE LINE IS BLOCKED & our Toilet pots also are now filled with that dirty & smelly sewage water.

Request you to please take immediate action in the matter.

Yours faithfully
Johnson
Mob.[protected]
House No.767GF (LIG Flat)
Sector-21D Housing Board Colony
Faridabad