Samsung India Complaints & Reviews

Background of the issue:
- Bought Samsung S21+ in August 2021.
- My mobile started restarting automatically from 29th Jan 2022 (this is in Samsung test reports as well).
- My mobile kept on restarting multiple times during my day, during my work, during my important office meetings.
- As suggested by Samsung CEO desk, I submitted my mobile to Samsung Authorized Service center on 26th Feb 2022.
- As per the tests, my mobile was indeed showing issues of auto-restart ( this is in Samsung test reports as well). Software update was recommended by the service center.
- Post software update, I happily agreed that the issue might have been resolved. However, when I started using my mobile on the same night, it restarted again.
- As suggested again by the Samsung CEO desk, I submitted my mobile again on 1st Mar 2022. The test report again showed that the mobile got auto restarted.
- I submitted the mobile again with clear instructions that "I will not be collecting this device back".
- Your teammate calls me and tells me that "Samsung cannot help you further".

I am a designated IT Auditor in a reputed organization, this is a disgrace for my reputation. I have become a source of mockery for others for investing INR 75, 000 in a premium flagship and choosing Samsung over Apple. Samsung has hurt my dignity and self respect. I am now using a 5 years old INR 15, 000 Moto mobile, which at least is not giving me such pains.

I am not sure where this will be going ahead and how Samsung wants to tackle this.

Regards,
Aayush Mittal
IT Auditor

I have purchased a Samsung Refrigerator 255 Ltrs in 29 April 2015 (Details mentioned below) from Sangeet Electronics, Adoor, Kerala. The fridge has stopped working, and registered complaint ( complaint no-[protected]) in Samsung for repair. Samsung technician visited and informed that there is an issue with compressor. He charged Rs.500 for the visit. Compressor is under 10 year warranty period.
Unfortunately I have lost invoice copy and warranty card. I have already tried to get the copy of invoice from dealer, but couldn't find. I know, it's a mistake from our end. But, samsung customer care confirmed me that if the serial no. and other details are matching with company records then consumer is eligible for warranty.
Even though, they are asking for the invoice to claim this under warranty. They have cancelled my service request and refused to provide warranty claim. They were asking to pay full amount for the repair. From last few days i really struggling without refrigerator. Never expect this kind of rwsponse from a reputed company like Samsung.I would really appreciate if someone from samsung team takes responsibility and help us to claim the warranty.

Refrigerator details -
Serial no. : H04Q4ZAF801632V
Compressor no.: THK1358YJG
Model code: RT26H3000RX/TL

Photographs attached here for reference.

Thank you very much.

Vinukumar Vasudevan
[protected].

We have purchased a Samsung refrigerator 9 years back and now it has stopped working. After calling the service center we came to know that there issue with the compressor. We had lost the receipt and the Samsung dealer where we had purchased the product is not ready to provide a copy of the original receipt as he did not keep a record of the data as it's quite an older one.

The service engineer confirmed that the product is under warranty through the serial number. But did not agree to work unless we provide him a receipt. The product is covered under 10 years warranty but now it's of no use.

We have also called customer care and tried escalating our query. We did not get any positive response from the team even if they know the product is under warranty nor do they agree to send any details or assistance further.

let us know is there any other way to resolve the same, Service part cost is almost the same as the purchased refrigerator.

Dear sir/madam, pThis is to state that myself Ashish GOYAL purchased new Samsung a31 last year but from beginning this mobile phone had charging issues it stopped charging, I gave this phone to many times to service centre at kirti nagar but according to them phone starts charging after two days may be automatically, and they forced me to take it back again and again, now what do I do, I have secret data of me and my family, which may be used by anyone in such kind of problem, now I am highly Disturbed, bcoz it is not working, please do the needful as soon as possible yours truly AshishGoyal [protected]/[protected]

I have ordered Samsung Flip 3 device, on 23rd Feb, with device they have provided Buds2 in rs 1999 . I got the phone on 28th Feb and I have tried to redeem that offer after 72 hours from phone started( on 3rd March) according to Samsung policy. But That Offer was not showing me on my device so I raised a ticket 45743059 in Samsung support on 4th March. Every time I called them they asked me to wait for 24hours but they didn't revert back. Yesterday I have dropped a mail to there CEO from there but no reply. Its 9th March I am still waiting for resolution. Now I am trying to return the device that option also gone. How to rely and order the devices from Samsung. It was a huge mistake I did I have invested my 70K in this device. Could you please help to get this issue resolve from Samsung?

My new frame tv which i bought on January 27, 2022 has backlight bleeding issue. I connect with Samsung care WhatsApp, and human assistant tells me that engineer visit is scheduled for that day, but no one shows up. After a few days, technical team response was conveyed to me, which says that it is a "NEW FEATURE" of the TV whereas panel is defective

Dear Team,

I have pre-reserved the latest Samsung Galaxy S22 Ultra on Feb 15th and pre-ordered the same on Feb 22nd with my Samsung corporate account under employee purchase program with exclusive benefits.

But, I have not received my phone yet, Samsung is not responding to my complaints, no response at all. So I wanted proceed legally.

I have added all the photos and details in one document, please access this link: https://1drv.ms/b/s!AmKfNYcFCRONgpgb5KWWZKumwH7nLg?e=Ma4TtU

Thanks,
Rajesh Morla
+[protected]
[protected]@live.com

I bought a new samsung refrigerator before one and half year.Cooling problem happened. I serviced my refrigerator by samsung customer service (gas refilled and we paid for service).Now same problem happened again.
But now I received very worst product from samsung. Because of cooling problem Worth of 3000 rs food products are wasted.I'm very disappointed from samsung company now.
I likes samsung products that's why I bought phone, air conditioner, refrigerator from samsung company.
I need to replace my refrigerator

I have ordered a washing machine from Samsung with order I'd [protected], five days back and the same is scheduled for delivery today.
02 delivery person come with the product and leave it at the door..I requested them to place it on the upper floor they replied that u have not mentioned the floor in your address. I told them that the complete house is mine not a particular floor then why I supposed to write floor in my address. But they are not ready to listen up they said the company pay them extra to place it on any of the floors. I again requested to place it on above floor as my husband is out of city but they started behaving badly. Resulting to which I refused to sign the papers and they took back the order.
This is worst experience I want to share with the concerned company personnel, it is not the first time I have purchased any Samsung appliances. All my home appliances including my mobile is of Samsung brand..because of brand name and trust that we have on brand.
But the experience today is purely harassment of a customer-
1. As I m presently working from home the delivery persons have spent more than 01 hour discussing the issues.. which is my office working hour.
2. Samsung should hire some professional people to deliver the services not any random guy or agency.
3. The bad behavior they showed was not acceptable at any point of time.
4. Samsung lost a loyal consumer toda due to its services..
Regards
Renu choudhary
[protected]

After some days of buying the tv we could not on the tv with the remote unless we on the tv with the switch located below the tv after we turned the tv on we could control the tv with the remote itself

I had got Samsung a12 phone MI and whose EMI was tied at 1356 while it was to be deducted every month, I deposited it on 5th March and after that again on 7th March the extra payment emi was deducted by the company and my lac Even after contacting, I did not talk to the customer care and neither did IContact was kept in mind and no attention was paid to me

My number [protected]
My gmail [protected]@gmail.com

On 11th Jan 2022 I bought Samsung Buds Pro from Vijay Sales. After couple of days I found fitting issues as the buds were popping out of ear. Since then I am chasing Samsung by sending mails to their CEO, sending tweets but they are completely ignoring my issue.

I want my money back as the company has failed to give customer satisfaction.

I have ordered galaxy s22 series pre-reserve
Vip pass on 09/02/2022 and cancelled the order on 8/03/2022 and it has been 10 working days completed but no response from samsung . Still The refund has not been initiated. I have been calling them from 4 days but they kept saying your refund will be intiated within 24 hours but still no any refund have been initiated. Please give me my refund as early as possible it's an emergency please!

Hi,

My Samsung m31s mobile which is now more than 1 yrs old after updating latest android update getting restart 50-100 times a day continuously. After showing mobile to service centre they told motherboard need to replace.

My mobile model is M21. I purchased on 10/jan/2021. My mobile stucks on Samsung logo and switch on and off automatically.
It's all Samsung fault. But they ask me 5, 800rs for motherboard replacement. My mobile looks like new and good condition. Samsung gave me defective piece. It's all Samsung fault. Why i need to spend 5, 800rs for Samsung mistake?
I want replacement or refund.

I had got Samsung a12 phone MI and whose EMI was tied at 1356 while it was to be deducted every month, I deposited it on 5th March and after that again on 7th March the extra payment emi was deducted by the company and my lac Even after contacting, I did not talk to the customer care and neither did IContact was kept in mind and no attention was paid to me
My number [protected]
My email. [protected]@gmail.com

I am a user of galaxy f41 flipkart blocked my samsung smartphone related to smart upgrade like something i will purchase my smartphone from deep telecom and pay full amount

Respected Sir,
I bought a Samsung smartphone M31 (6GB, 128GB) in march 2020, for its ability to smooth functioning with gaming apps like BGMI AND COD, as it was a gaming phone (as per its category mention). Though the reviews about the processor which was used (EQUINOX9611) by the company for a similar range of smartphones were not pleasing, despite those reviews I orders it on its first week from launch due to the trust and affirmation I pursue over the brand name.
It was hardly 14 weeks since started using the device, my phone used to restart in between the functioning of the application working. It used to heat up within 30 min of continuous usage.
Last week ( approximately after 24 months from the date of purchase) my device suddenly got shut and didn't proceed from the initial interface on operating. I took it to the nearest service center where I was told that the motherboard has been damaged and had to be replaced. As the device was not covered under the warranty period the total cost of repair would approximately be equal to 7000 rupees. On enquiring about the cause of damage I was told that because I downloaded too many apps the processor could not handle the functioning which failed the device.
I further took my complaint to the E customer service where I was fed with the same details which were non-satisfying.
I requested the free of cost replacement of the part excluding the labour charges which was completely declined by the customer care service.

My complaint to you is, If the device was not designed to handle the load of 22 applications enabled why was it mentioned in the category of GAMING PHONES? If the processor was so weak to handle the load what is the use of 6GB RAM which was my only reason for going for the device? Is this excuse satisfying that the device was overburdened ( as per my knowledge 22applications are not too much for a device with 6 GB RAM AND 128GB ROM)?

If that is the case then the trust of millions of customers over the brand name is in a near dangerous situation, Trusting Samsung over other competing brands which are providing much better service in of course cheaper price is a total waste.

Looking forward for resolving of the issue and some satisfaction in return for the trust over Samsung from past 15 years.

Thankyou.

Dear Team

I have been using samsung mobile from past 13 Years and in my family everyone is using the same because we trusted the reliability of the phone.

In past 3 years I have purchased 6 samsung phone for myself and family.

I purchase samsung M31s 1.5 years ago and was regularly updating my phone as recommended by Samsung. But after latest update I started facing problem of autorestart of phone.

I tried to read about it over the Internet and understoox that there was some issue with samsung update which your team also confirmed. With trust on samsung I sent my phone to sevice centre for necessary correction and it was utter shock to me that motherboard needs to be replaced and further to that when I contact your service they blamed me that why did I update and it's my fault and I have to bear all charges.

I just want to ask, is it my fault that I updated my mobile as suggested by samsung. If it is not my fault, then why am I penalized for wrong update provided by samsung.

Shouldn't samsung own up the responsibility and make things right??

It looks like samsung is running a scam by proving false update and looting customer for repair.

Further to that your service team does not even care to call me after so many request. They started neglecting and they fAlse promise of call from technical team and all.

If you are charging me for the repair for your mistake the keep my mobile at your end.

Thanks for give such disappointing service.

Regards
Abhishek Kaushik
[protected]

Hi,

I buyed a new phone Samusung galaxy M52 5g recently in Jan 2022. When I talk to someone, the other person can't hear me properly, I tried putting my SIM in another device and they are able to hear it properly. Definitely it is a issue with the speaker or mic or with transmitter.

The issue occurs commonly throughout the day in my handset. I didn't except Samsung will sell a defective piece. It will be good if they replace with a new phone without any issues as it is not just a rupee or two, I have spent 25k for this.

Replacement definitely needed