Samsung India Complaints & Reviews

I have pre-ordered the Samsung galaxy tab s8 plus, 5G device on 21st Feb, 2022 on the website and for this they have given a HDFC cards discount (instant) of Rs. 8000 or free Samsung buds free for the tablet purchase. I received the tab on 8th March and asked in their live support about the free buds offer and when to redeem it. They said me after delivery, I can redeem, and then on 9th March I asked how to redeem they said me to wait for 72 hrs after putting in the sim and in the app I was not able to see the redemption option as they mentioned in the live support. And asked again but got same steps to redeem. In my FOR YOU, they didn't show me the offer and I emailed them the issue and they said to wait for 24hrs and my issue was not resolved. Pls help me with this redemption issue

There are multiple users facing ear related health hazard due to prolonged use of Galaxy Buds Pro.

Users have reported facing ear inflammation, watery discharge from ear due to use of these earbuds.
I have been using these earbuds for 10+ months and have faced similar issues.

Link:
https://r1.community.samsung.com/t5/wearables/samsung-buds-pro-causing-ear-infec...⇄

I reported the same Samsung Members application. The support team requested me to visit the Service Centre.
I visited the Service Centre on 12th March 2022 with my Earbuds, where Mr. Maurya asked me to speak Samsung Customer support over a call.

After a 30+min long discussion with Mr. Maurya, Sahil Bakshi/Sahil Sharma from Samsung Customer support, assured me that I will receive a call from Samsung escalation POC for my issue within 24hrs.
I waited for 48hrs before getting in touch with Samsung Customer support on 15th March 2022.

On 15th March 2022, my call was received by Ms. Richa.
She confirmed that there is no call back request logged by Sahil Bakshi/Sahil Sharma on 12th March 2022.
Again i had to spend over 25+mins to explain the exact issue to Ms. Richa who ridiculed about my issue. Her attitude was out of place and lacked basic empathy towards customer problem.

After waiting for 40mins I got a chance to speak to her supervisor Mr Vishal. Vishal was no less than Richa. He spoke in his typical Delhiite tone. There was aggression in each word which came out from his mouth.

Still there is no solution offered by Samsung in India. In the US a Class action has been filed

I got a brand new tv from samsung 1 week back.it was delivered by the team and it was installed also by the team only for wall mounting . after a day tv stopped working and when i contacted the customer support they checked and informed its some internal impactand doesnt come under waranty and i should pay them 60, 000 for the repair, i purchased the tv for 1, 50, 000 just one week back and now they want us to pay half of the amount again for repair, what kinda fradulence is this ? it was the same team who did the wall mounting and now why should i pay them for the damage they have caused. and moreover the customer team is such a waste of time and they only keep forwarding the calls and nothing more than that.

I ordered Samsung s22ultra on March 13 2022.
Later planned to cancel the same on same day. . Was able to cancel the Phone case and charger which was part of the order. But the phone +smart watch has no cancel option.
After multiple reach to customer support got watch cancelled, but they are not cancelling the phone order.
Had hard time with chat support again. They said will get cancel after 24 to 48 hr.
Next day a cancel option came visible on samsung shop app.
I initiated but even after 48hrs is not cancelled.
Reached support but they are not helping.
The order is not shipped still ist not cancelled.

I paid via credit card and no refund initiated yet .
If this goes I will be billed by credit card provider for a cancelled product.

Purchased Samsung M51 on 4thFeb2021 for Rs22249.00 through Amazon. Just after warranty period ended, On 5th Mar2022 the phone stopped charging all of a sudden.On 8th Mar I visited Authorised service centre at Trivandrum. Service personnel told me its an issue with a part over the motherboard and the whole motherboard needs to be replaced for Rs11000.00 or else it visit some local service centre which will be able to replace the part for under ₹500.00.

Dear sir I have purchased a Samsung fridge which after few years it got repaired and Samsung came to our place and he couldn't rectified the fridge and said I can give you a coupon for 21k approx which you can redeem against buying a new fridge, i was told that by a Samsung showroom person that you pay full amount for the fridge which was 1, 20, 000 and we I'll get coupon money soon from the company after talking to so many ppl Mr Moses from samsung promised to get this done but no response from him tell now he is just keep on dragging the issue
Later i have gone to advocate for this he said to file a complaint on consumer court with compensation amount and harassment compensation
Guide me how do I go about it

Contact me on [protected]

This is with regards to Galaxy S22 Series pre book offer. I had purchased S22 Ultra on 22nd Feb 2022 during the Live pre-book event vide order # [protected].

The order was placed in exchange for S21 Ultra the value for which was listed as[protected]+8000 Exchange Bonus) on Samsung Shop App (Attachment 1).

However, post placing the order the exchange value was shown as INR 40320 (Attachment 2). I had raised a concern the same day and had received confirmation that the issue is being looked into vide ticket#[protected]Attachment 3).

Post which i had received an email on 26th March mentioning to visit Cashify.in to create a new Sell request, though the exchange price listed again on site was INR 44680 which is still lower than what was shown initially. (Attachment 4)

There have been multiple email exchanges and have narrated the concern numerous times to support teams and yet no response has been received on whats the correct exchange price.

The old phone has been collected on 12th March and exchange price received is 39530 from cashify

The exchange price is listed as INR 58930. (Attachment 5) as of 11th March and as of 12th March this was increased to 62990 including 8000 of exchange price

It's clear that samsung is showing an incorrect exchange price to its customers with not providing a fair price for it's product and not providing the exchange price it had committed prebooking

I have purchased a single door refrigerator from flip kart n July 2021 from December 2021 the product started troubling me qith water dripping from there vegetables spooling I have contact samsung help line many visits made by service executives buy cudnt so anything.ijave written to service head india One Mr. TEJA claims Tobe decision maker took 15 days still the problem remains same on March 15th how long does a customer can wait facing same problem. I asked sample question today to Mr.teja do all communication via mail he says thats why we are calling every day says he will give solution but problem remains I demanded compensation to give me double door refrigerator with frost free as I have been made troubled to core in fact written complain to ceo team also with complaint number [protected]

Hello dear sir/ma'am,
I'm a regular customer of Samsung products however my experience lately with one of it's product have been rather very disappointing which have led me to lose my faith in the company's product quality and question it's ethics.

I purchased Samsung mobile phone product by name Samsung M21 about 1.5 year back.
Everything was going well untill last month when Samsung suddenly released a new update for 3.1 UI(user interface).
Samsung kept prompting me to update my phone to latest UI like every 10 mins and it also cause my phone to slow down, I was so fed up with the constant notification that I finally decided to update to get rid of the annoying updating prompt notification.

The moment I updated my phone to new UI, I started getting restart issue on my phone. My phone kept restarting like every few seconds with my screen frozen on performing any task.
I tried to factory reset my phone but that didn't help and when I went to Samsung customer care, they were very rude with me and showed no interest in talking to me, let alone help me the moment I told them my phone was out of warranty.
They told me the company takes no responsibility for damages caused by updates, even though it is Samsung that released such update.

I seek your help in this regard.
I'm really extremely disappointed in Samsung and feel myself robbed and my phone sabotaged by Samsung.
Please help me as this same issue is being experienced by thousands or maybe even more since it has also been found by users and experts that the processor Exynos 9611 used by Samsung in phones like Samsung M21 and other phones of M series and A series is faulty and of low quality.

I had purchased a Samsung Galaxy Buds 2 on 24th September 2021 through my Kotak Credit Card, on offer of a guaranteed cashback. It has been more than 90 days today (15 March'22), and I am yet to receive my cashback.
Store: Samsung SmartCafe, Select Citywalk, Saket

Samsung Service request No: [protected],
Hi, I Gave my cell Phone ( Model Galaxy M30S) on 19.02.2022 for service. Then No Bulge and No fitment issue.
Service Centre: will check and let you know the Detail
service Centre: Little Bit Water entered into the Phone. Mother board Need to be changed Cost of mother Board around Rs. 2700.00
Service centre: No, Charger board also to be changed, Total cost will be Rs. 5500 to 6000.
Me: No Not required to service
Next day Service Centre: Sir, it will cost only 3000 to 3500.
I said: OK
after 2 days: No sir, it cost 5500 to 6000.
I said: No and return my phone

when collected my phone battery is bilged like anything, also its damaged
screen and back cover.

Service Guuys Damaged my phone, i want replacement,

I purchased a Samsung Galaxy M31s phone about 1 years 4 months on 24 oct 2020 (I've attached the amazon invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center located at bhavnagar gujarat-364001 and they told me that the motherboard needs to be replaced. . The update caused the motherboard to fail, now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of M31s / M-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Hence kindly request you to provide a free motherboard replacement, caused by your updates or it's going to social media.

Thanks & regards,

Ketan Vora

[protected]

Hello sir, madam, automatic restartmobile phone 📱 📲 internet onmobilephone heat iwant service 😀 📱 📴 mobile phone [protected]

A service request was raised one month before regarding TV not switching on and issue in display. The request was rejected as there was no proof. Another request was raised after one week which was also rejected for no reason. Finally one service request (24th Feb) was raised for panel replacement but still there is no progress on that request.

When requesting customer care for the status, they are telling that panel is in back order status for last 2 weeks. On repetitive calls to customer calls also there is no improvement in the ticket status. There is no temporary solution provided as well till date.

We need the TV to be replaced immediately or resolved immediately without any consumer charges

Hello Sir,

I've already sent multiple emails regarding this but haven't got any proper solution for it.

I've purchased a Samsung washing machine on 25 August 2019. I had issues a few days later and the executive came and resolved them.
The same issue happened again and the executive came and the Motherboard & sensors were replaced. I've asked on the first visit itself I want a replacement of the product, as it is a manufacturing defected product. Definitely, no electronic items get motherboard and sensor issue after several days and get replaced within 1 year.
I thought this would be the last time, but after this on February 2022 had an issue with the Shaft ( Loud noise from Machine ) and got replaced. But just after around 2 weeks the same issue got happen.

It's again confirmed that it has manufacturing defects for other parts too because the same parts which got replaced 2 weeks ago got the same issue.

As a customer buying these expensive Washing machine and getting a manufacturing defected product is not fair. I've already contacted the higher executive from a call, and haven't got any solution. Currently, I'm requesting Samsung to replace this product because you know it has manufacturing defects, as it's a rare case.

Hope you will keep up the trust in Samsung

Sheeba

I have taken a Samsung LED .I have registered complaint for LED installation, there is no any response for previously 2 days.I call call 4, 5 times to customer care but there is no any action taken by customer care.

Very bad service provided by the company and I advice all people please not purchase any Samsung company fridge

I have purchased M21 Smasung mobile through Amazon a month ago. I am facing issue in recording videos. stabilization of camera is zero during recording. Even 1-2mintues video recording, background color of recorded video automatically changes color like more grey, white exposure white etc. Camer autofocus not work properly . Even 1-2 minutes videos, always camera blur after every single moments, I have visited three times at service center for this issue.
First time, they said this is software problem and update software of my mobile, but issue still remain as it . second time, they said engineer will check this problem and QNA will be send to Company.one week passed, still not resolved my issue . After one week I visited third time to service centre, they said, have to wait 2 days . Our engineer will check and camera will be changed after check. In my home, I have three product of Samsung. But I had no idea, service of Samsung is poor, not even to average. I had never expected this service from samsung.
My humble request to samsung company, kindly resolve my issue if you are genuine . Don't kn inow .

Dear Sir,

We have purchased double door Samsung refrigerator on 2nd Feb and fridge is not working properly. With in 3 days from the purchase vegetables started getting rotten and same was complained to customer care. Even after multiple visits from technicians issue is not resolved and no one is helping with replacement.

Dear samsung,
Your this device samsung f62 is the worst one it is so worst that i wish i should not have buy this it has so much issues heating issue game lag and normal gaming also does not support in it . I had spend over 1 hear like this in lag and heat of my phone now i am done with it, so i request you to get your this phone back and pay my whole money back . And please dont make this type of ### ever again in future. And try to built gaming features in phone
Thanks for reading this