Samsung India Complaints & Reviews

I have ordered a refrigerator ( order id [protected] )from samasung app on[protected], today is[protected]. I haven't received any status update about my order. I have talked with customer service many times but each time they just reply that my issue has been raised and will be subsequently dealt with, but their is no response from samasung after that.
They are just misusing the trust the normal citizen have because of them being a multinational brand.
I request you to look into issue and get it resolved.

I have ordered a refrigerator ( order id [protected] )from samasung app on[protected], today is[protected]. I haven't received any status update about my order. I have talked with customer service many times but each time they just reply that my issue has been raised and will be subsequently dealt with, but their is no response from samasung after that.
They are just misusing the trust the normal citizen have because of them being a multinational brand.
I request you to look into issue and get it resolved.

I purchased Samsung M31s in September 2020. I'm being victim of Samsung m31s phone which worked for exact 1.3yrs just till the warranty expires and handset hung with Samsung logo and now completely turned off and not turning on at all. I have visited Samsung service center located at jayanagar 9th block bangalore, as soon as i handed over my handset they said all Samsung M series and few A series has same issue and also diagnosed & said it is motherboard issue and need to be replaced which ll cost min 9k.

When Samsung knows that there is hardware issue with Samsung M series and A series mobile phones, what corrective action is being taken care by Samsung to its Customers.

Hence I request you to replace the handset and also to get all such series phones to be recalled from market and give replacement to all customers as it is issue from that motherboard from Samsung.

I had ordered a Samsung M12 on 27th feb. I was forced to cancel the order from Samsung itself because Ecom express(through which my package was supposed to be delivered) had lost my package.

I had cancelled the order on 7th March. I still haven't received a refund.Moreover, its still in cancellation requested stage even after a month.
When i call Samsung, they say they will refund my money only after they get the lost package from Ecom express.

Why should a consumer suffer because of the incapability from Ecom express and Samsung

I have already called so many times, still they dont provide a proper reply.

My order no is - [protected]

We have been contacting samsung for past 2years and we haven't got any solution. From past 2years we are so stressed and contacting samsung again and again to resolve our Problem but they are delaying the process. They did send the engineers to check the problem but they also don't have any knowledge regarding our fridge and they have replaced our fully working compressor with a new one for which we had to pay the bill. Our fridge is in warranty and engineers are not able to identify what is the problem. After few visits they told us that some coil need to be replaced and they don't have that part. So we said that we will wait but it's been 2years and we are waiting. They told us they will refund our compressor bills and miscellaneous expenses but we haven't received any amount. Now they are just torturing mentally. We are helpless and don't know what to do

I am extremely fed up with the services of Samsung. I bought a refrigerator in Oct 2020 and it was working smoothly till 15/03/2022 but it suddenly stopped cooling and we had to contact to the customer support. The mechanic didn’t show up for 2-3 days but he came today and he said that the compressor has to be changed. He also said that since the compressor is under warranty replacing it will not be chargeable but while replacing the compressor the freon will leak and I have to bear with the freon gas charges that is ₹1800. I contacted customer care to confirm this and they said the same. My question is why should I pay for the freon leakage charges I am not responsible for the freon leakage. The freon chamber is absolutely fine. It’s working fine then what is the need to refill freon. And even if it leaks while replacing the compressor is that my fault? The mechanic should be careful while replacing it so that the freon doesn’t leak since it is very dangerous for Health too. Why can’t the mechanic be careful while replacing the compressor to avoid any kind of leakage. My Concern is please make sure that if someone visits to replace the compressor he does it carefully that the freon doesn’t leak else I will go to consumer forum

I ordered Samsung S22 Ultra Mobile alongwith Mobile cover on 23rd February on Samsung website. I made full payment.

The company delivered the Mobile Cover and unilaterally cancelled the mobile order after 3 weeks. No explanation or compensation offered for utilizing my money for more than 3 weeks. I have been writing to all emails available including CEO, all they tell me is be patient, they will call back but never do.

Hi,

I purchased a Samsung Galaxy F41 phone about 1.4 years back, on[protected]I've attached the flipkart invoice). After a recent OS update (security patch update), my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center (Samsung Service Centres Civil Lines Allahabad) and they told me that the motherboard needs to be replaced. There were over, at least, 10 people with the exact same complaint in the service center regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail, and of course it was never mentioned by Samsung that "Hey, this update might make your phone completely unusable, so update at your own risk!" and now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of G41 / F-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case. [protected] Sushil Mishra

I complained about the non-working of my SAMSUNG refrigerator on 02.12.21.( Service Request No:[protected] ). It is more than 90 days over now. The product is not repaired yet. I am following up with customer service in every 3 or 4 days. But, service team neglect the request repeatedly. Very inexperienced service technicians came to service the unit 3 times. They charged RS:4140.00 and did something on the refrigerator. But, due to this repair...

Model no: RT2935TNBSU2012. cools at lower compartments also. temp regulator does not vary the cooling.

Purchased an A/c on 4/4/2021 and 8th of this month, it stopped working. Raised a complaint with customer care and from then my struggles started.
Escalated to CEO desk also.
All the employees are very well trained to say sorry or apology.
Till now the issue is not fixed at all.
Would appreciate someone fix the issue

Cashify Ticket number : [protected]
Cashify Order ID : MPMME4661304

Samsung ticket number : 48409115
Samsung Order ID : [protected]

I had opted for a Samsung exchange offer via the Samsung site for preordering Samsung S22 phone
The device price was quoted Rs 8000( Device Price ) + Rs 5900( Samsung exchange bonus ) which totals to Rs 13900.
The phone is in working condition as reference to the video, but the pick up agent made a mistake and gave it as not working,
now device price has become zero and only the exchange bonus remains which is 5900rs.

Instead of correcting this simple mistake by changing device price back to 8000 Rs the team is going back and forth and trying to negotiate the price. As per samsung, I am entitled to the full amount if the device is in working condition which it is as given in the video evidence.

Due to the rude behavior from the pickup employee and his manager to my wife and I, we have registered a complaint in consumer court and sincerely hope there will strict action taken against them
The grievance docket number registered on consumer court : 3365317

Please do fix this issue and proceed with pickup of the phone

I have purchased a samsung mobile galaxy A32
[protected] blue on 13.03.2022 from shree keshav mobile store lekhraj indra nagar lucknow i used it only two days and while i using phone suddendly it is switched off nd blanked. i tried many time to on but not worked. my phone is insured and i want to replace or exchange my phone when i contacted to samsung service center located at hazratganj they informed that it is internal liquid damage in mobile which in covered in my insurance policy but they denied to process insurance coverage neigther agree to replace nor excahnge. they said to paid service charge and all damage is chargable.

Jitna do utna lo offers ka returns nahi mela

Concern team Samsung.

I am writing to complain about Samsung product, I purchased from Samsung online from samsung e shop on 18 feb 2022.
The product (LED) I ordered was found faulty & identified by the installation person (Ofcourse from Samsung) on 26 Feb 2022 as the courier received on 25.02.2022
Here, it is big disappointment from Samsung that it’s now almost 1 month over & till now I didn’t get resolution of this purchase.
I lost/waste my full amount of purchase on Samsung.as I am taken a EMI option from AMEX Card and 1st EMI was already debited from my account credit card account on 10.03.2022
Now here please notice it, that am not going to wait further, either refund full amount charged by Samsung or give replacement of right product which was ordered through order No [protected] & so.
If I didn’t get solution with in couple of days, in that case am bound to file legal action against Samsung for this concern.

Have purchased the Samsung F41 mobile on January, 2021
Since last week i have been facing auto reboot problem,
I contacted Samsung support team they suggested some temporary measures that worked for that day. From next day reboot issue continued.
Recently the phone got turned off and got struck at Samsung logo screen
I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 8000 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
They have been raising their issues in Twitter.
Company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost

Order No: [protected]
Date of Order: 09th March 2022
Payment Method: EMI

I had preordered a Samsung S22 Phone on the Official Samsung website on the 9th of March 2022 with the Instant Exchange option. Unfortunately the phone was ineligible for a exchange so the courier agent refused to give us the phone and said that we would receive a refund in 7 days. This was at 10th March 2022.

The Order has not been cancelled by Samsung and it has been 9 days since then, We did not receive any Email Updates about cancellation and refund. Upon contacting Samsung Customer Care multiple times we did not get any response other than "We have raised a ticket and the customer support team will get back to you soon" but we did not get any Contact from any Customer Support Team.

We would like the order to be cancelled and Refund to be processed as Soon as possible please.

I have purchased samsung galaxy tabs7 fe
I am unable to redeem keyboard covers offer iCalendar samsung costumer care for more than 100 times they didn't resolve my issue they were sending me mail to send invoice ime number and screen short of error page I have sent them and they sent me a mail in return that my offer was expired on 15 February but in error page it was showing that my offer is till 1 March for 18 Feb I was calling samsung costumer care but no response plz help me out

Last year 05-01, 2021, I bought a Samsung galaxy F41, for last 1YR (That is warranty period) it was working fine but just after 1 month of warranty period, it got crashed. I took to Samsung service center and they informed mother board issue and ask to pay Rs 7000/-.
I Investigate via Internet on Samsung complaints website . Approximately lot of persons complaining about the same issue. We didn't expecting these from reputed company like SAMSUNG.
This is quite understandable that motherboard is not likely to get damaged in 13 months. Even cheap mobiles phones of local brand stand for at least 3 years.

Sir, Kindly help us to get a new defect free phone. It will be very kind of you if your customer get positive and satisfactory action from you. Please find the bill as attached.

Thank you

Dear Sir,

I Mr. Niraj Yadav, one of client of Samsung.

I have bought S20 in addition to 15 months after andorid 12 update one green single line is apparent on screen, with next to no actual harm to phone soon after updation I have seen this line .comparative issues where report by 100s of s20 in addition to client on samsung individuals application and Google. Presently customer Service is asking for Rs.15500.

I'm not sure where in the event that its not clients issue how I'm obliges to pay for no great explanation.

I trust that get the answer on this ASAP.