Samsung India Complaints & Reviews

I had placed an order on 22 March for a refrigerator with Samsung India website directly. Order delivery date was 27th March however still haven't received it. I have raised many complaint on call and chat for the delivery delay still haven't received the product. When I check status i see it was dispatched on 29th March which is post delivery date.

This was a gift and was specially ordered for an occasion in family which I have missed due to negligence of the company.

I want compensation for the delayed delivery

I still haven't received the product and the whole purpose of the surprise gift has lost its value.

What's the point of making upfront full payment and booking on company website it would have been better if i would have booked on Amazon atleast they deliver as per the delivery date..

This is ridiculous service and they should compensate me for the time and occasion spoiler

My Samsung Mobile Model F41, bought from flipkart on 16/10/20, would not boot, stuck at the Samsung logo, a visit to the Service Centre tells me the Mother Board needs to be changed at cost would be 6500/-

A quick search on the net shows me that I am not the one but there are a whole lot of community who are suffering from these faulty mother boards on their F41s, seems substandard boards were dumped on us and we with national pride at our hearts, shunning the chinese products fell for these cheap stuff for a world famous reputed brand, feels disappointed, had got it for my daughter, thinking this is the best, seems a wrong decision, I have been made a fool, but my I write because i dont want others to be one

My handset S20+ has the claim of being able to dip the handset in upto 4 feet for 30 minutes into water. I used it for 15 seconds in 0.5 feet water and the screen started flickering and the screen is now blacked out. I purchased the handset during March 2020 from Flipkart which had no issues at all prior to this. I would like the refund of the handset as I used the handset as per Samsung's instructions/public claim.

Name: Komal Bhatt
Contact: +91 [protected]
City: Mumbai
Handset: Samsung S20+
Invoice of handset purchased from Flipkart attached

Good day
SAMSUNG AC
we booked online complaint our AC was not working, your service executive came to the office and he checked the AC out let and he said the gas was leaked we have to fill the gas then all will fine, he said on 22/3/2022, he said he will come to the office on Yesterday dated : 24/3/2022 because of number of calls were there, then he filled the gas and he checked AC will run, i asked him till now
there no cooling he said it takes time to cool and he left our office in first hours,
at 1:30 pm i called him the AC was not cooling he said ill come and check, again he checked he said the compressor was not working even i managed, if it runs your luck if not you have to change the compressor .
so this was his fault in service as subject mentioned
so kindly replace new AC
Service Executive failure (Srikanth panda mobile : [protected])
thank you
srinivasarao
[protected]

I recently purchased m32 5g Samsung mobile from Amazon.
Few days ago mobile got wet, so immediately I approached the local mobile shop to repair and it was dried, started working next day for few hours after that it was getting restating continuously.
Again I showed to the shop and He advised to visit service center as it was having heating problem because the cooling fluid is damaged.
I visited Samsung service center on 28th March 22 and submitted my mobile.
Next day it was inspected by an engineer and told the charge will go up to 17, 250 rupees to change display, mother board etc... But it was not possible to pay hence next day 31 march my wife went to collect the phone. After asking any discount they suggested they fix for 11, 500 rupees and after deciding not to repair then service center personal suggested for new repair charge for 6, 300 rupees final.
So we decided to repair, but at that moment they told that they will recheck and confirm.
After rechecking they told that some part are missing and hence will not be repaired. When I check my mobile I found some screw where missing.
I paid initially 177 rupees to inspect but I don’t know why they again inspected when we bargained repair charges up to 6, 300 rupees and after that they came to know the missing part?
In short
1. First time they told motherboard damaged and screen (charged 177 rupees to check)
2. I told screen was working fine then they told only mother board need change with 17250 rupees
3. Next we refused for such high repair charge then they offered 11500 rupees
4. Even after that we cancelled to this price, so they again proposed last repair for 6300 rupees which we accepted
5. Now again they wanted to re-inspect and shockingly they told that the phone will not be repaired.
6. I opened the phone cover and found few screw missing.
7. OVER ALL WHOM SHOULD I BELIEVE, TO LOCAL MOBILE SHOP OR SO CALLED GREAT SAMGUNG SERVICE CENTER?
KINDLY ADDRESS TO THIS PROBLEM IMMIDIATELY OR I NEED TO GO FURTHER ANR COMPLAINT IN OTHER FORUMS LIKE FACEBOOK, LOCAL GUIDE AND MANY MORE. AS I AM REALLY FRUSTRATED ON SUCH THINGS.
REFERENCE: Samsung Authorized Service Center Mobile Point
2nd Floor Suprem Market, Kharadi Byepass, Kharadi, Pune - 411014, Above More Super Shopee

Thanks and regards,
Shivanand Hiremath

Fridge model- R558
Fridge body heats up when we switch on the fridge

Compalint no. [protected] dt 22/03/2022, have been followoing up with mr. Shivam kashyap mob no.[protected] but after almost 87 days he has been misguiding me amd my complaint is not resolved till date

Hi, I placed an order for samsung S22 on 27th Feb 2022 during pre-booking offer. While placing the exchange request I was given an option to mention the condition of old phone, where I specifically chose "BROKEN GLASS" and I was quoted a value of Rs3940/-.

Then Cashify rescheduled my pickup four times (orginal date 17th march) without any intimation and requoted the price to rs700/- on 21st March.

On 21st March, Cashify customer care executive ensured me that I was eligible to get the original quoted amount 3940/- and their pickup executive had no reason to requote the price, since the exchange request was placed via Samsung.

On 21st March, Samsung care executive Ms Geeta ensured me that I will be getting the same amount, i.e 3940/- which was originally quoted to me and that the "broken glass" issue of old phone was already mentioned in my order details. She insisted to wait for 24hrs and that someone from Samsung will contact me but nobody contacted me.

On 23rd March, I again contacted Samsung care and talked to Mr Sunny. He also confirmed that "broken glass" issue was mentioned in my order details but again he insisted to wait for 24hrs and that my pickup would be scheduled at the earliest.

On 24th March, I received an email from Samsung stating that my exchange request was rejected and it cannot be fulfilled. When I again contacted Samsung care and talked to Mr Shivam, he ensured me that my exchange request is still active and I will be getting the same amount 3940/- and he also stated "broken glass" issue was mentioned in my order details. He also insisted to wait for 24hrs.

On 26th March, I received a call from Cashify team stating that ny request was rejected due to "BROKEN DEVICE" and that it was not working. But on 21st March, their own pickup executive checked everything, called cashify using my old phone. If the device was really broken how was he able to do all the mentioned things.

On 26th March, I received email from Samsung stating "We are sorry to inform you that your exchange request against your order was rejected by our exchange partner ...
Reason: Cashify team found some device broken issue also, requote price not acceptable." Then when I again contacted Samsung care and talked to Ms Heena, she said that my exchange request was rejected due to broken glass issue only and that Miss Geeta, Mr Sunny and Mr Shivam, when ensured me the original quoted amount 3940/-, had no idea about the "broken glass" issue.

But like I mentioned, they stated that it was mentioned in my order details and were aware of the "broken glass" issue and then they ensured me that I will be getting the same quoted price.

Ms Heena asked for 24hrs and yet I have not heard back from anyone.

On 30th March, I received an email from Samsung stating that my exchange request is cancelled ...
"Reason: You have changed the mind and not interested in the exchange request hence rejected."

Rather than solving my issue they are just continuously giving me false excuses and are trying to put the blame on me by misquoting me.

I have been continuously asking them to reschedule my pickup request and not even once I mentioned that I am not interested.

Both Samsung and Cashify have been wasting my time for the past 14 days and now they are giving unnecessary reasons to reject my request. Thereby, I wish to file complaint against both.

I have record of each and every communication and will provide them if needed.

With regards.

Hello, I bought a Samsung Galaxy Watch 4 on September 12th 2021, when I paid the money online it shows that I will get the Rs.3000 cash back within 120 days but till today I didn't get my cash back, no one helped me out of this. I need my money back as soon as possible. Please help me to get it. Thank you. Regards.
Date of the incident: 12.09.21
Desirable resolution of your Complaint: Request to give my offer 3000 rupees back.

I purchased samsung inverter AC 2yrs ago. During the installation, samsung technician told that it's in-built stabilizer and no need for external voltage stabilizer.
With limited usage, now I m getting PC02 error. Raised a complaint with Samsung and technician came and told that PCB board would have gone due to voltage fluctuations and need to be replaced. He also asked why there is no external voltage stabilizer? I was surprised as the initial technician told it's not required. I am given a quotation of 7k for this PCB board replacement (as it's out of warranty)
Now due to wrong guidance from samsung technician, I have to pay 7k and anyways hav to go for stabilizer. This is very poor service from Samsung.

I had purchased Samsung Galaxy S22 ultra phone from Samsung Shop app. I had placed order on 22 February 2022 and i got the delivery on 7th March 2022 after 2 days o[censored]se i found that the phone has defects that are battery draining very quickly and auto touch happening, thus i approached samsung service center and i followed all processes but still they are saying phone is like that only its normal. I have video proofs of defect found but they are not ready to accept it. It is under 14 day policy of piece to piece replacement policy when i raised query. I am not getting any response from them. Please help me our what can i do now.

Now they are saying there is no defect even i showed them video proof of defect.

There was an update released by Samsung ONE UI 4.1. It was a buggy update. Upon updating my device stopped working and display only a black blank screen. I visited samsung customer care in Gurgaon Sector 47. They said the display got damaged and your device is Out of Warranty now and it will be considered a chargeable service. But it happened due to update released by Samsung is not compatible with my device. So I need help to please they...

I bought Samsung Refrigerator at the end of June 2018 and the same was not providing proper refrigeration for some weeks since March '22 beginning. After complaint was raised with the company, the same was taken for repair.
After a week, I was notified that the equipment was beyond repair due to internal leakage and a refund would be provided for the same. After providing documentation, the rep came back saying that the company will provide only 34% as refund which is meagre. A refrigerator lasts 10-15 years usually and an internal leakage should be considered a manufacturing defect.
I am very disappointed with the way a reputed company like Samsung India is treating it's customer, which is borderline harrassment. I want a full refund or a replacement to be provided immediately.

Hi, I placed an order for Samsung S22 on 27th Feb 2022 during pre-booking offer. While placing the exchange request I was given an option to mention the condition of old phone, where I specifically chose "BROKEN GLASS" and I was quoted a value of Rs3940/-.

Then Cashify rescheduled my pickup four times (orginal date 17th march) without any intimation and requoted the price to rs700/- on 21st March.

On 21st March,...

I have bought such an expensive phones from you'll currently s22+ and also a53
I was misguided by your executive and so I bought the screen protector for s22 as he told me that it is the same for s22 & s22+
When I got the phone in hand I was told that it is not the same I haven't even opened the seal
Now ul are refusing to co-operate for such a small exchange
This is not the way you'll behave with your clients especially when I'm saying it was because i was told that the screen guard is the same I don't need any money I just need exchange I need a call back and a resolution I'm quite a loyal to samsung but this is a very bad experience as even the s22+ i have. Received is over heating and now giving it for replacement terrible terrible experience

I have purchased 3 no’s AC of Samsung but 2 no’s AC is not working since installation day and I have complained to Samsung care many time but no one is responding. I am suffering from 3 months.

The issue that I have experienced was: I'm using Samsung A52s 5G, As per company policy mentioned on their official website https://security.samsungmobile.com/workScope.smsb

I should get monthly updates but still my device is on Jan release updates and also Jan release updates we are facing many bugs . As we can see on Google except India every reason are getting Feb March security updates but in India we are facing issues. As we spent more that 35k for this model to get appropriate updates on time we are not getting it. Please help us as customer support is telling wait for sometime form past one month.

Hello,

I am a Sumsung die -hard fan and bought TV, Fridge, Mobile & AC from Samsung. I am terribly shocked to see bleeding situation of Samsung's after sales customer service.
I wanted to have my first under warranty service and tried to register a service ticket on 19th March 22 with Samsung Whatsapp but did not get the ticket number and the agent was surely wasting time as I shared invoices, serial number, etc. but he was not in a mood of helping me and wrote some pre-typed chat lines.

Then I called Customer care of Samsung on 20th March 22 and got a service ticket number : "[protected]" and thereon my nightmare and worst customer service experience started. Samsung engineer never come to my house and today is 27th March 22 and I have repeatedly called Samsung Customer care and all I got is assurance of call back which never came.

I also asked several times to Customer care rep to transfer me to sup but they never gave me one and no call back received.

I also told them if you can not arrange a engineer, let me know I can call Urban Clap guy as you failed to meet your basic customer agreement under warranty terms.

I have wasted my offs and I have lost my faith in Samsung and will never ever recommend Samsung to anyone.

Not sue if this email with ever go for my support, but writing it in anticipation that I will be given my customer rights.

Hello samsung my s7 edge is like new but as you know s7 edge is beast so i am using it from last 4 years . I am businessman and want to replace my battery of s7 edge but samsung store always said that s7 edge battery out of stock everytime this disturb me alot . So i decided to file complain against samsung company whether replace my battery or send me new unit. I file case in consumer court also for this battery issue frustration.

Hi
I went to samsung service centre located at habibullah road to change my display for Samsung Note 9. But they are asking for full payment before they take in the mobile for service. What kind of service is this?
I have no other choice to left the place because they need the full amount to take the mobile for servicing.
Is this how service industry works?
They also added that this is their company policy to get the payment before taking the mobile.