Samsung India Complaints & Reviews

I have ordered a washing machine from Samsung with order I'd [protected], five days back and the same is scheduled for delivery today.
02 delivery person come with the product and leave it at the door..I requested them to place it on the upper floor they replied that u have not mentioned the floor in your address. I told them that the complete house is mine not a particular floor then why I supposed to write floor in my address. But they are not ready to listen up they said the company pay them extra to place it on any of the floors. I again requested to place it on above floor as my husband is out of city but they started behaving badly. Resulting to which I refused to sign the papers and they took back the order.
This is worst experience I want to share with the concerned company personnel, it is not the first time I have purchased any Samsung appliances. All my home appliances including my mobile is of Samsung brand..because of brand name and trust that we have on brand.
But the experience today is purely harassment of a customer-
1. As I m presently working from home the delivery persons have spent more than 01 hour discussing the issues.. which is my office working hour.
2. Samsung should hire some professional people to deliver the services not any random guy or agency.
3. The bad behavior they showed was not acceptable at any point of time.
4. Samsung lost a loyal consumer toda due to its services..
Regards
Renu choudhary
[protected]

After some days of buying the tv we could not on the tv with the remote unless we on the tv with the switch located below the tv after we turned the tv on we could control the tv with the remote itself

I had got Samsung a12 phone MI and whose EMI was tied at 1356 while it was to be deducted every month, I deposited it on 5th March and after that again on 7th March the extra payment emi was deducted by the company and my lac Even after contacting, I did not talk to the customer care and neither did IContact was kept in mind and no attention was paid to me

My number [protected]
My gmail [protected]@gmail.com

On 11th Jan 2022 I bought Samsung Buds Pro from Vijay Sales. After couple of days I found fitting issues as the buds were popping out of ear. Since then I am chasing Samsung by sending mails to their CEO, sending tweets but they are completely ignoring my issue.

I want my money back as the company has failed to give customer satisfaction.

I have ordered galaxy s22 series pre-reserve
Vip pass on 09/02/2022 and cancelled the order on 8/03/2022 and it has been 10 working days completed but no response from samsung . Still The refund has not been initiated. I have been calling them from 4 days but they kept saying your refund will be intiated within 24 hours but still no any refund have been initiated. Please give me my refund as early as possible it's an emergency please!

Hi,

My Samsung m31s mobile which is now more than 1 yrs old after updating latest android update getting restart 50-100 times a day continuously. After showing mobile to service centre they told motherboard need to replace.

My mobile model is M21. I purchased on 10/jan/2021. My mobile stucks on Samsung logo and switch on and off automatically.
It's all Samsung fault. But they ask me 5, 800rs for motherboard replacement. My mobile looks like new and good condition. Samsung gave me defective piece. It's all Samsung fault. Why i need to spend 5, 800rs for Samsung mistake?
I want replacement or refund.

I had got Samsung a12 phone MI and whose EMI was tied at 1356 while it was to be deducted every month, I deposited it on 5th March and after that again on 7th March the extra payment emi was deducted by the company and my lac Even after contacting, I did not talk to the customer care and neither did IContact was kept in mind and no attention was paid to me
My number [protected]
My email. [protected]@gmail.com

I am a user of galaxy f41 flipkart blocked my samsung smartphone related to smart upgrade like something i will purchase my smartphone from deep telecom and pay full amount

Respected Sir,
I bought a Samsung smartphone M31 (6GB, 128GB) in march 2020, for its ability to smooth functioning with gaming apps like BGMI AND COD, as it was a gaming phone (as per its category mention). Though the reviews about the processor which was used (EQUINOX9611) by the company for a similar range of smartphones were not pleasing, despite those reviews I orders it on its first week from launch due to the trust and affirmation I pursue over the brand name.
It was hardly 14 weeks since started using the device, my phone used to restart in between the functioning of the application working. It used to heat up within 30 min of continuous usage.
Last week ( approximately after 24 months from the date of purchase) my device suddenly got shut and didn't proceed from the initial interface on operating. I took it to the nearest service center where I was told that the motherboard has been damaged and had to be replaced. As the device was not covered under the warranty period the total cost of repair would approximately be equal to 7000 rupees. On enquiring about the cause of damage I was told that because I downloaded too many apps the processor could not handle the functioning which failed the device.
I further took my complaint to the E customer service where I was fed with the same details which were non-satisfying.
I requested the free of cost replacement of the part excluding the labour charges which was completely declined by the customer care service.

My complaint to you is, If the device was not designed to handle the load of 22 applications enabled why was it mentioned in the category of GAMING PHONES? If the processor was so weak to handle the load what is the use of 6GB RAM which was my only reason for going for the device? Is this excuse satisfying that the device was overburdened ( as per my knowledge 22applications are not too much for a device with 6 GB RAM AND 128GB ROM)?

If that is the case then the trust of millions of customers over the brand name is in a near dangerous situation, Trusting Samsung over other competing brands which are providing much better service in of course cheaper price is a total waste.

Looking forward for resolving of the issue and some satisfaction in return for the trust over Samsung from past 15 years.

Thankyou.

Dear Team

I have been using samsung mobile from past 13 Years and in my family everyone is using the same because we trusted the reliability of the phone.

In past 3 years I have purchased 6 samsung phone for myself and family.

I purchase samsung M31s 1.5 years ago and was regularly updating my phone as recommended by Samsung. But after latest update I started facing problem of autorestart of phone.

I tried to read about it over the Internet and understoox that there was some issue with samsung update which your team also confirmed. With trust on samsung I sent my phone to sevice centre for necessary correction and it was utter shock to me that motherboard needs to be replaced and further to that when I contact your service they blamed me that why did I update and it's my fault and I have to bear all charges.

I just want to ask, is it my fault that I updated my mobile as suggested by samsung. If it is not my fault, then why am I penalized for wrong update provided by samsung.

Shouldn't samsung own up the responsibility and make things right??

It looks like samsung is running a scam by proving false update and looting customer for repair.

Further to that your service team does not even care to call me after so many request. They started neglecting and they fAlse promise of call from technical team and all.

If you are charging me for the repair for your mistake the keep my mobile at your end.

Thanks for give such disappointing service.

Regards
Abhishek Kaushik
[protected]

Hi,

I buyed a new phone Samusung galaxy M52 5g recently in Jan 2022. When I talk to someone, the other person can't hear me properly, I tried putting my SIM in another device and they are able to hear it properly. Definitely it is a issue with the speaker or mic or with transmitter.

The issue occurs commonly throughout the day in my handset. I didn't except Samsung will sell a defective piece. It will be good if they replace with a new phone without any issues as it is not just a rupee or two, I have spent 25k for this.

Replacement definitely needed

Hi,

This is regarding my two canceled Order IDs [protected] and [protected]. I'm not getting back the refunds totaling Rs. 87, 483.32 from Samsung India for these 2 Order IDs.

In response to my complaint mails to Samsung Customer Service Support, all I am getting is repeated vague, false assurances like " we have escalated and forwarded your query to the concerned team, kindly allow us some time to get back to you with the best possible resolution", etc.

Here are the details of my respective Orders -

Order ID [protected]:

Samsung E-Store had received the payment of Rs 42, 484.32 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my payee account( ICICI Bank Credit Card) immediately!

Please see the attached screenshot for your reference and proof, showing the Samsung Email order confirmation and the Samsung Email order cancellation confirmation. I need a refund of Rs. 42, 484.32 to my original payment account as quickly as possible from Samsung, they are just using delaying tactics.

Order ID [protected]:

www.samsung.com had received the payment of Rs 44, 999 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my paying account( ICICI Bank Credit Card) immediately!

Please see the attached screenshots for your reference and proof, showing the Samsung Email order confirmation, the Payment Gateway confirmation of the payment received by Samsung, and the Samsung Email order cancellation confirmation.

I need a refund of Rs. 44, 999 to my original payment account as quickly as possible from Samsung, they are just dilly-dallying.

Regards,
Dipankar

Hi,

This is regarding my two canceled Order IDs [protected] and [protected]. I'm not getting back the refunds totaling Rs. 87, 483.32 from Samsung India for these 2 Order IDs.

In response to my complaint mails to Samsung Customer Service Support, all I am getting is repeated value, false assurances like " we have escalated and forwarded your query to the concerned team, kindly allow us some time to get back to you with the best possible resolution", etc.

Here are the details of my respective Orders - Order ID [protected]:

Samsung E-Store had received the payment of Rs 42, 484.32 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my payee account( ICICI Bank Credit Card) immediately!

Please see the attached screenshot for your reference and proof, showing the Samsung Email order confirmation and the Samsung Email order cancellation confirmation. I need a refund of Rs. 42, 484.32 to my original payment account as quickly as possible from Samsung, they are just using delaying tactics.

Order ID [protected]:

www.samsung.com had received the payment of Rs 44, 999 from me on 27/02/2022 for this Order ID. I had then canceled the order after 5 minutes, and I now need the refund back into my paying account( ICICI Bank Credit Card) immediately!

Please see the attached screenshots for your reference and proof, showing the Samsung Email order confirmation, the Payment Gateway confirmation of the payment received by Samsung, and the Samsung Email order cancellation confirmation.

I need a refund of Rs. 44, 999 to my original payment account as quickly as possible from Samsung, they are just dilly-dallying.

Regards,
Dipankar

PATHETIC Experiences with Samsung Z Flip Mobile
Hi Greetings!
I am very upset and sad to give this feedback regarding my problematic Samsung Flip mobile, though it is under warranty.
1. I purchased Samsung F700 Galaxy Z Flip mobile from Poorvika, Tambaram Chennai on 21 Aug 2020 by paying Rs 108000/ in one payment. After meagre usages within 8 months the display had multiple lines in the folding area and also had Green based multiple colors on display.
2. Subsequently I handed over the mobile to Samsung Tambaram Service centre for the needful solutions. As the high end mobile went unusable within a short period I approached Samsung support for:-
a] Refund after deducting 8 months usage charge or
b] Replacement with a new mobile of same version or higher version by charging a difference in cost. However I was denied and finally Display was changed to a new one and given with one year free extended warranty with great struggles, that too holding my mobile at SC for 4+ months, due to Lockdown and Non availability of spares [May to Aug 2021]..
{Received mail content is appended here;-
Your SM-F700FZKDINU is still in warranty and as such the necessary repairs will be conducted on free of cost basis. Also, as a goodwill gesture, we would like to offer 12 months warranty extension on the said product
We assure to give you the best possible solution in any manner }

3.Now on 7 Feb 22 after 5 months usage once again Display was seen with multiple lines in the folding area and half the screen into Green and the remaining half into black. When I approached the service centre, I was denied stating that your mobile can't be covered with warranty due to the bleeding of Mobile. I didn't understand the technical term of "bleeding", and the reasons. My point is the Display went Off having multiple lines in the folding area and screen went into two colors, Green and black like earlier. It may be due to Product issues as it happened twice within the span of 10 months. The denial of warranty may be due to prestige issues faced by the service team was forcibly asked to give one year extended warranty on Goodwill.
4.Once again I approached Support Team for the justifications they repeatedly denied {Total 20+ mails}to service the mobile under warranty as this Mobile had a “External Impact”by saying that I have to bear the spare & service cost. I don’t understand how a folded mobile can receive a impact that too affecting only the FOLDING AREA, not anywhere of the display. When the same fault occurred first time, it was covered under warranty however with second time I am denied. Is it due to that Samsung Support forced the SC to give one year extended warranty?
As of now Samsung customer support and SC Chennai refused {received the denial mail twice} to consider my a/m requests, I request you all kindly {R} kindly NOT to buy any version of Flip mobile from Samsung. You may buy any other mobile from Samsung {I am satisfied with my other Samsung products like Curved 55 inch TV, DD Fridge any other version of mobiles for the last 15 years}
Now as I have lost already Rs 1, 08000/, I felt to caution other peoples for not to get trapped & cheated by Samsung on this product.
Further I don’t understand what to do as the said mobile is still with SC. Kindly advice me.

Thanks and Regards,
CRS VijayaKumar,
+91 [protected] Chennai, India.

Hello Team..
I am Hemanth purchased samsung M31S mobile in Feb 2021..
Along with I have purchased 1 yr samsung extended warranty..

All of a sudden mobile donned get charged.. when visited samsung service center with in 1 yr of purchase.. the name some temporary fix..
It repeated multiple times..
Now I have demanded for a permanent fix..
Then I waS told to contact the extended warranty support team.. then they will come and pick up the phone from my house.. it's 3rd day of raising complaint.. but still no one came to pick up the phone.
Not sue if samsung is prolonging to frustrate the customer and get it repaired outside.. and get out of paing the warranty refund

Hi,

After the recent update provided by Samsung on F41 device the phone automatically restarts.

This has been observed in most of the phones.

I'd purchased samsung refrigerator in 2014 where they're promising warranty for 10 years, ive the bill proof also, but when repair or replacement happens they're asking for the sticker of the compressor serial number, where in they put the sticker in the form of paper which gets damaged while re locating and all they might do this intentionally because they don't want to give the replacement, they could've put it in embossing or the metal sticker on the refrigerator.

Sir

A complaint was booked at customer care No..[protected] on[protected] Engineer came on 02/01/2022 and charged Rs.3600/- Promised to send the bill on what sup. Next day we again contacted the engineer as the fault remain the same on the given number, but he did not picked the phone

We contacted the customer care No.[protected] number of times but promised to send the engineer but never sent. The engineer and well as customer care persons are cheating the customers. Please repair my refrigerator and take suitable action against the engineer and customer care persons

S V SAHNI
240(GF)
Gagan Vihar
Delhi 110051

Mob No.[protected]
email:[protected]@yahoo.com

Dear Sir/Ma'm,
A complaint has been lodged with you regarding the cancellation of the order of Galaxy S22+ (Order ID [protected]) vide the trailing mail, however, the issue has not been resolved yet. Everytime I call the customer care, they are just escalating the matter and no proper concrete solution has been made. This approach seems to be not satisfactory and the behaviour/response is turning out to be a nightmare.
Below are the details of the trailing mail, sent to you on 26.02.2022
I made a purchase of Galaxy S22+ on 24.02.2022 (Order ID [protected]), on the same day, I had requested Samsung Customer Care to cancel my order. Accordingly, ticket ID 44349224 has been raised from your end and it was informed that the order would be cancelled within 24 Hours. After 24 Hours I had again contacted the customer care, wherein it was informed that the order cancellation would be taking 24-48 hrs.
On 26.02.2022, 01.03.2022 (after 48 hrs as informed by Samsung executives had been passed away), I had contacted the customer care and informed them that the 48 hrs as committed by you (through trailing mail/audio conversations) has already been passed but the order had not been cancelled till date. To my surprise, the response I got from the customer care executives was pretty vague with no proper information.
The response I received from your team are as follows:
1. Wait till the order is delivered and don't accept the order when you get the order.
2. Wait for another 24-48 hrs. On Saturday and Sunday the logistics team would not be working.
3. Order will not be cancelled until the pre-orders are completed.
4. There is no option, than to wait for the cancellation
5. Escalating the issue to the concerned team since the day i raised the issue (same response)
By listening to the above responses, I am totally confused & with the responses I received. The following doubts strike me after listening to the response:
1. Why the cancellation option has not been given to the customer itself.
2. Why do the executives come up with a new answer whenever I ask about the status
3. If the logistics team is not cancelling my order, whom should I contact, as every time I contact the customer care, the response I would be receiving is that they have escalated the matter/sent a reminder to the logistics team and would inform me to wait for another 24-48 hrs.
4. Why I cannot contact the logistic team customer care for cancellation, as the response i am receiving from the support team is not appropriate.

Therefore, I once again urge you to resolve the issue and cancel the order and let me know the timeline when the order would be cancelled.
I request you to provide me with a solution at the earliest
An early response is highly appreciated.

-Thanks & Regards, R. Anudeep Reddy+91 [protected]