Samsung India Complaints & Reviews

I have purchased a samsung mobile galaxy A32
[protected] blue on 13.03.2022 from shree keshav mobile store lekhraj indra nagar lucknow i used it only two days and while i using phone suddendly it is switched off nd blanked. i tried many time to on but not worked. my phone is insured and i want to replace or exchange my phone when i contacted to samsung service center located at hazratganj they informed that it is internal liquid damage in mobile which in covered in my insurance policy but they denied to process insurance coverage neigther agree to replace nor excahnge. they said to paid service charge and all damage is chargable.

Jitna do utna lo offers ka returns nahi mela

Concern team Samsung.

I am writing to complain about Samsung product, I purchased from Samsung online from samsung e shop on 18 feb 2022.
The product (LED) I ordered was found faulty & identified by the installation person (Ofcourse from Samsung) on 26 Feb 2022 as the courier received on 25.02.2022
Here, it is big disappointment from Samsung that it’s now almost 1 month over & till now I didn’t get resolution of this purchase.
I lost/waste my full amount of purchase on Samsung.as I am taken a EMI option from AMEX Card and 1st EMI was already debited from my account credit card account on 10.03.2022
Now here please notice it, that am not going to wait further, either refund full amount charged by Samsung or give replacement of right product which was ordered through order No [protected] & so.
If I didn’t get solution with in couple of days, in that case am bound to file legal action against Samsung for this concern.

Have purchased the Samsung F41 mobile on January, 2021
Since last week i have been facing auto reboot problem,
I contacted Samsung support team they suggested some temporary measures that worked for that day. From next day reboot issue continued.
Recently the phone got turned off and got struck at Samsung logo screen
I took the mobile to service center they informed that there was motherboard issue and needs replacement which costs almost 8000 rupees.
Many people of various models of Samsung have been this facing this issue after a software update pushed by Samsung.
They have been raising their issues in Twitter.
Company hasn't even accepted this issue.
Due to a faulty processor and a bug filled update, the phones are to be repaired.
Why should a consumer pay almost half of the cost price to repair price in 1 year due an issue from company end.
Please accept that issue and atleast make arrangements for the phones to repaired free of cost

Order No: [protected]
Date of Order: 09th March 2022
Payment Method: EMI

I had preordered a Samsung S22 Phone on the Official Samsung website on the 9th of March 2022 with the Instant Exchange option. Unfortunately the phone was ineligible for a exchange so the courier agent refused to give us the phone and said that we would receive a refund in 7 days. This was at 10th March 2022.

The Order has not been cancelled by Samsung and it has been 9 days since then, We did not receive any Email Updates about cancellation and refund. Upon contacting Samsung Customer Care multiple times we did not get any response other than "We have raised a ticket and the customer support team will get back to you soon" but we did not get any Contact from any Customer Support Team.

We would like the order to be cancelled and Refund to be processed as Soon as possible please.

I have purchased samsung galaxy tabs7 fe
I am unable to redeem keyboard covers offer iCalendar samsung costumer care for more than 100 times they didn't resolve my issue they were sending me mail to send invoice ime number and screen short of error page I have sent them and they sent me a mail in return that my offer was expired on 15 February but in error page it was showing that my offer is till 1 March for 18 Feb I was calling samsung costumer care but no response plz help me out

Last year 05-01, 2021, I bought a Samsung galaxy F41, for last 1YR (That is warranty period) it was working fine but just after 1 month of warranty period, it got crashed. I took to Samsung service center and they informed mother board issue and ask to pay Rs 7000/-.
I Investigate via Internet on Samsung complaints website . Approximately lot of persons complaining about the same issue. We didn't expecting these from reputed company like SAMSUNG.
This is quite understandable that motherboard is not likely to get damaged in 13 months. Even cheap mobiles phones of local brand stand for at least 3 years.

Sir, Kindly help us to get a new defect free phone. It will be very kind of you if your customer get positive and satisfactory action from you. Please find the bill as attached.

Thank you

Dear Sir,

I Mr. Niraj Yadav, one of client of Samsung.

I have bought S20 in addition to 15 months after andorid 12 update one green single line is apparent on screen, with next to no actual harm to phone soon after updation I have seen this line .comparative issues where report by 100s of s20 in addition to client on samsung individuals application and Google. Presently customer Service is asking for Rs.15500.

I'm not sure where in the event that its not clients issue how I'm obliges to pay for no great explanation.

I trust that get the answer on this ASAP.

I ordered samsung galaxy tab S8plus on 25/02/2022 and the given delivery date was 05/03/2022 but still waiting for it and no response from their telephonic support as they always say please wait for 24-48 hours. It's frustrating to see this kind of behaviour from company like samsung.

I have purchased mobile in Feb 2021. The F62 mobile suddenly stopped working. The service center said that there is mother board problem and it will cost Rs 230000 which is equivalent of the cost of the mobile

This happened immediately after warrantee period is over

Online py kiya phone py tvs credit please apde my phone

I had purchased samsung S20+ in Sep 2020 and since then i am facing display problems like flickering . I had chatted on samsung help center number and after some days again it becomes ok. I am a loyal customer of samsung mobiles and other products also like smart TV fridge and other mobiles. But first time i am having problem with this mobile. Now my issue is a green line on my mobile. my mobile has not fell on the ground. Having spent around 70K and used only for 1 year and 5 months, i dont wish to change mobile or spend huge amount for changing display. Since 4 months i was having problems. I was feeling embarrassed in front of my staff . I would like to get my display replaced free of cost.
t is requested to consider my case sympathetically and do the needful to change the display free of charge.

I would be thankful forever, if it is done favourably.
Now the green line has increased to two lines.
Mar 18, 2022
Updated by Jayasree Suresh
Bill No :[protected]

Amount:Rs.17345/-

Pls help to replace display free of cost
I received a mail from samsung stating, service center will contact me. But i have not submitted my phone to Samsung. In that mail, they have not mentioned it is free of cost.

I cannot spend this much money for repairing. The mobile has become faulty without any of my mistakes.
It is really unfortunate and disgusting that the product is used only for 1 year and 5 months.

Pls do the needful urgently

Hi,

I purchased a Samsung Galaxy M31 phone about 1.5 years back. After a recent OS update, my phone started freezing and auto-restarting every few minutes. I went to a nearby Samsung service center and they told me that the motherboard needs to be replaced. There were over, at least, 10 people with the exact same complaint in the service center regrading their phones (all Samsung M-series phones). The update caused the motherboard to fail, and of course it was never mentioned by Samsung that "Hey, this update might make your phone completely unusable, so update at your own risk!" and now they're expecting us to pay Rs. 8/9k for the motherboard replacement? Shouldn't Samsung take responsibility for this huge blunder that they've created, causing a loss of both time and money of thousands of its trusted users?

Thousands of M31 / M-series users are facing the same issue, and there's not a single word from Samsung other than "Send error report through their Samsung Members app" ! How is someone supposed to do that when the phone keeps restarting and it's already declared a hardware fault caused by an update? Is this what a brand is for?

Please, have a look at the disaster the updates have caused. And kindly provide a free motherboard replacement or refund the amount, caused by your updates or its going to social media, and will definitely file a case.

I have pre-booked a Samsung Galaxy tab s8+ tablet on 25th Feb 2022. As the pre-booking offer I was supposed to get a Keyboard book cover along with the tablet. However when I have received the product, there was no keyboard cover included.
Amazon is denying that there was no such offer and not ready to help.
In the Amazon India website, Samsung answered multiple times that the keyboard cover will be included.
Also in Samsung website there was a document stating that the keyboard cover can be redeemed from samsung shop app later. I have followed the steps, but it is showing I am not eligible for it.
In this situation noone is helping.
Seems that I have made a mistake by keeping trust on brand Samsung.

This is an issue in my mobile time zone, i have requested to Samsung support for help and resolve this issue, but this is no response

This is an issue with my Samsung mobile Time zone. As it is showing the time wrongly, so i cannot able to access my organization related application.
i tried reaching out Samsung customer care but there is no proper response

Hi,

I would like to escalate a concern with a cancelled Samsung eStore order which has not been addressed for almost 2 months now.

I placed a order #[protected] on 15th Jan, paying with debit card emi. I canceled the order on 16th Jan, and recieved cancellation confirmation. But to my surprise my bank started recovering emi the next month.

I contacted Samsung store support and I am told by eStore customer care on multiple instances that refund is initiated - but the customer care fails to share proof of refund or a refund transaction tracking number.

My bank has informed me that they have not received the refund from the merchant (Samsung store), and continues to recover EMIs, for a canceled transaction where I didn't receive the product. I have paid 2 EMIs already.

Kindly expedite the refund process.

I have pre-ordered the Samsung galaxy tab s8 plus, 5G device on 21st Feb, 2022 on the website and for this they have given a HDFC cards discount (instant) of Rs. 8000 or free Samsung buds free for the tablet purchase. I received the tab on 8th March and asked in their live support about the free buds offer and when to redeem it. They said me after delivery, I can redeem, and then on 9th March I asked how to redeem they said me to wait for 72 hrs after putting in the sim and in the app I was not able to see the redemption option as they mentioned in the live support. And asked again but got same steps to redeem. In my FOR YOU, they didn't show me the offer and I emailed them the issue and they said to wait for 24hrs and my issue was not resolved. Pls help me with this redemption issue

There are multiple users facing ear related health hazard due to prolonged use of Galaxy Buds Pro.

Users have reported facing ear inflammation, watery discharge from ear due to use of these earbuds.
I have been using these earbuds for 10+ months and have faced similar issues.

Link:
https://r1.community.samsung.com/t5/wearables/samsung-buds-pro-causing-ear-infec...⇄

I reported the same Samsung Members application. The support team requested me to visit the Service Centre.
I visited the Service Centre on 12th March 2022 with my Earbuds, where Mr. Maurya asked me to speak Samsung Customer support over a call.

After a 30+min long discussion with Mr. Maurya, Sahil Bakshi/Sahil Sharma from Samsung Customer support, assured me that I will receive a call from Samsung escalation POC for my issue within 24hrs.
I waited for 48hrs before getting in touch with Samsung Customer support on 15th March 2022.

On 15th March 2022, my call was received by Ms. Richa.
She confirmed that there is no call back request logged by Sahil Bakshi/Sahil Sharma on 12th March 2022.
Again i had to spend over 25+mins to explain the exact issue to Ms. Richa who ridiculed about my issue. Her attitude was out of place and lacked basic empathy towards customer problem.

After waiting for 40mins I got a chance to speak to her supervisor Mr Vishal. Vishal was no less than Richa. He spoke in his typical Delhiite tone. There was aggression in each word which came out from his mouth.

Still there is no solution offered by Samsung in India. In the US a Class action has been filed

I got a brand new tv from samsung 1 week back.it was delivered by the team and it was installed also by the team only for wall mounting . after a day tv stopped working and when i contacted the customer support they checked and informed its some internal impactand doesnt come under waranty and i should pay them 60, 000 for the repair, i purchased the tv for 1, 50, 000 just one week back and now they want us to pay half of the amount again for repair, what kinda fradulence is this ? it was the same team who did the wall mounting and now why should i pay them for the damage they have caused. and moreover the customer team is such a waste of time and they only keep forwarding the calls and nothing more than that.