Samsung India Complaints & Reviews

sir i had purchased two samsung mobile . both one are under gurantee period but when i go to your service center (CELL NET IN DWARKA 0).when i had the reason they do not told me any reason only said to me that IMEI NO printed on mobile pc is not clear .


i do not go again their . i want both of my mobile repair

one bill last date under warranty is 14/3/2012
second bill last date under warranty is 24/12/2012

i am attaching the scanned copy of bills

I had lost my new samsung mobile on 28th of september which i had bought on 26th of september. one of my friend told me after a month about blocking the mobile. So now i need help and want to block that mobile. I had the iemi number also but i'm little confused as there are these 2 numbers:- [protected] and [protected]. i would be thank ful if i get any response as soon as possible.... :-)

I have purchased Samsung Mobile Galaxy ACe on 14 Novemeber 12. product stopped working on 16th. i was suggested sim replacement which was done on 17th. still it didnot work on 17th we checked with the service centre. They gave contact details of two service centre in dwarka nad janakpuri with wrong contact number. i kept trying wondering they may be closed on saturday and sunday. on further inquiry call centre suggested physical visit. At 5.45 on tuesday on visti it was discovered that Cell net the service centre works only 10.30a.m to 5.00p.m
on 20th the service centre didnot open till 10.50.a.m. they returned the product that it was o.k but very next day it again went out of order.
Now I am told that product can not be replaced even after manufacturing defect and I will need to keep visiting for repair.
Harassement has begun and it will continue.
Rajesh K Pandeya
[protected]@gmail.com
[protected]

Samsung Complaint ID : [protected]

Samsung care Phone No. :[protected]

Mobile phone is not working as per user manual. Many times about 8 to 9 month continuous follow up, there is no satisfactory response given by Samsung.

Samsung company is completely against the consumer.

Its been more than 3 months we have a problem with our washing machine since then Samsung service center has taken our machine 3-4 times to their service center where they use to keep the machine for 20-25 days saying that they don't have the appropriate part available and when they get the part they repair it and deliver. Once it is delivered there will be some other defect for which we will log a complain again and then again their service engg will visit and take the machine. This is going on since last 4 months we are pissed off with Samsung and have lost all our hope with this hopeless company.

I purchased one Samsung 32ES6200 from Ambika electronics Jalgaon on 11th nov 2012.There was scheme offered by the company i.e. free 3D blueray movie title with Internet enabled 3Dblueray player for which the add was published in "SAKAL" Jalgaon daily news paper on 11th nov 2012.Naturally I asked the seller to give me the same but he denied quoting that there is no such scheme as per the document supplied him by the company/distributor. This scheme was published in all leading papers & on Internet too. Please do the needful & issue me what the company promised in the advertise. My purchase details are as follow 1) Name & model no. SAMSUNG 3D LED TV 32ES6200 2) Date of Purchase - 11th NOV 2012 3) Amount paid & Receipt No. Date - Rs 45900/- 534 dtd 11th NOV 2012 4)Name & address of retailer - Ambika electronics , Near Railway station . opp. V.V. wachanalaya , JALGAON - 425001.
FROM - ARUN WADODKAR , 67 , OLD BHAGWAN NAGAR , JALGAON
eMail - [protected]@gmail.com

I deposit my samsung smartfone 'gt-s7500' with complaint number [protected] with contact number [protected] on date 15/11/2012 at service center. I have problem on my fone regarding software upgrade failure and fone not boot up . They accept my handset under warranty , on same day they contact me and tell me that handset is front broken and charging jack liquid . I visit service center again on 17/11/2012 they won''t able to show me the broken part and when they show me the motherboard of my set I won''t able to locate the liquid portion also in charging jack . It''s just hardware problem which should come under the terms of warranty and should be solved .I disappointed with the behaviour of service center .Even the head office of samsung in noida ,i mailed them too but they too failed to solve the issue ....regardless they said me to pay the repair amount to get handset working.
As we r citizens of india purchase products of highend brands with bill and pay taxes to the government too ,but in return wot we get ...we feel cheated .if companies won't repair products under warranty then why we have to pay taxes ,why we purchase from grey market without bill and save 12.5% of tax amount .

I have a samsung make microwave oven.
the same had gone faulty 3 to 4 months back.
a complaint was registered with the service provider. they conveyed that some parts are being ordered.
after almost 2 weeks they told the parts are not available with them, "it will take some more time".
later the complaint was registered on line. Many phone came. Many promises came over period of 2 month and each time they close the WO without my consent.

I have made more than 10 complaints by now.
Now they have stopped even replying even
I am more bothered about the time I lost listening to their false promises.

If Samsung behaves like this what we can expect from companies of lesser repute.
this the 2nd or 3rd product of Samsung I am disposing because I am not getting service.

regards
from An unhappy customer of Samsung

I have brought Samsung galaxy s3 on june 25th 2012 from Sangeeta. R T nagar. Bangalore,@ Rs 39,0000

Problem description :
My cell is taking more than 4 hrs charge from 0 to 100%.

Step taken:

I have given my cell to service center ( Sri Guru tele communications, 1st floor dinnur main road, bangalore- 79) .
1st time service centre replaced my cell battery and they told now its taking 2 and 1/2 hours for charging. But after using the cell for 2 - 3 days issue was persist.

2nd time again went to the same service center and they replace battery adapter but problem still persist.

3rd time (15/11/2012) again went to same service center and now they replaced the mother board and called me take my cell.
When I asked how much time cell is taking for charging they told 3 - 4 hours. After all the R & D on my cell they are telling your is cell is absolute fine and 3 -4hours is an average time for galaxy s3 which is confirmed from Technical team.

When I took the cell it was taking 2 and 1/2 max for complete charge (almost 4 months ) and since 2-3 weeks its taking more than 3 and 1/2 hours all of sudden and your service people tell every thing is fine (After doing all the R &D).

My room mate have same model and his cell takes max 2 and 1/2 hours for complete charging.

Now if samsung tells 3- 4 hours is average time than there should be manfacturing defects for 2 cells of same model.

I request you to take some legal action and help me in getting my problem solved or get my cell replacement.

Even I called the customer care two times and today one the executive has arranged the call back. Mr Vishwanath has given call from [protected] number. I have told my concern and he told wait for 24 hours ( Waiting more than 6 days for getting problem resolved (3rd time )) . I am not getting any valuable inputs any one which will resolve my problem.

I have Samsung Galaxy I9003 model which i purchased last year in Dec 19 2011 from Mobile store. Since the day i bought this phone m facing the issue...initial whenever i open contacts(phonebook) it gives an error msg not able to open...i got my ph repaired firstly in Jan 2012 (thanks to your CRM details are not with you guys) in Nehru Place service centre and got it back after software upgrade.
I always have network issues with this phone....n i assumed its cuz of my service provider which is vodafone...got my service provider changed... i switched to aircel...bt problem is still the same...Hanging,battery heat up, display blank is common problem with this fone...i started considering it as a feature of the ph...But in month of sep its started giving more issues with network...i given for repair CAll no. was [protected]...IMEI no. [protected] and S.NO. RUPBA89010K ...again the super smart expert at your center upgraded software and given back to me....within a week i started facing same issue no n/w, n/w comes n go...and finally any airtel sim is not being detected by ph....i given back to service centre for repair Call no. [protected] dated 18 oct 2012...told them clearly that n/w issue is there , its nt detecting airtel sim....the customer care executive has no sense to talk to customers he misbehaved ...atleast a after a week i got a call thts its done and i can collect it back...i told the guy tht it has n/w issue pls chk with airtel sim....he said he will chk , test n call back...i got a second call last week for the collection of handset...bt my ph is in same condition its still not able to detect airtel sim...Aakash was the guy at the counter was not interested in resolving customer issue..i waited for a hour then dey called up Ganesh engg he chkd same issue was with the phone they r not able to detect any airtel sim...i dont understand how cum ur engg every time after repeat repair can upgrade the s/w n give it back to customer and u expect issues to get resolved....this is so so frustrating...humiliating .....i want my money back which i invested in this ph to keep it in service centre....i[censored] are not able to repair my ph infact i dnt have trust that you can do that...plssssssss give my money back either peacefully or else i will drag u to consumer court ....my handset is still lying in the service centre....stop this mental harassment close your service centre...

Archana Chauhan
[protected]
archana.[protected]@gmail.com

I bought a SG R in Dec 2011 from Bangalore @ 21000 INR, The set used to hang and restart many a times all through from.

by last month it got dead all of a sudden.

I took it to service, and they are doing the repair now - hefty amount of close to 10k???

I m worried about the repair also - that again if it goes to bad condition/dead same way?? - not knowing about the growing complaints i gave it to repair.

Thank you.

Best regards
Dileep Narayanan, PMP
+91 [protected]

Dear Sir/ Madam,
This is Vishal Thakker…i had purchased galaxy R in the month of February 2012…and i started facing major problems from the second day of purchase

i went to the samsung service station in ahmedabad……within 2 hours these people returned my cell phone by saying that ’’’’’’’’ we have updated software of your phone’’’’’’’’ and you will not face this problem again... but next day on wards i started facing same problems on my phone

I went to service station again for more than 10-15 times for some or the other problem.
Still I am facing problems
1) Camera taking blurred images
2) Phone hangs
3) Camera images taken are seen inverted
4) Auto rotate option not working
5)When i put the earphone & then remove it I am unable hear any voice.


Address of samsung service center
samsung mobile service center, swastik cross roads, Ahmedabad
contact persons over there :- Mr Umesh, Mr Vishal

I expect that my problems should be sorted out to the earliest.

Request your urgent intervention on this issue

Regards,
Vishal Thakker
Ahmedabad, Gujarat,
contact no:- [protected]

sir
i have purchased printer 20/02/2010 invoice no pc 09/09445 from pemier computers ganigar line bangalore,
after company warranty company is asking 500rs for visit and check the instrument and repair charges ,
yes i told them till now engineer is not yet come
plz take necessary action and make it repair my printer
thank you
b g lokesh
near rs post office
bhadravathi
shimoga
scx4300 printer ;/xip 9n67bfbsc02583

My touch pad for Samsung Wave 2 is gone faulty. When showed to Samsung Service Centre (Borivali-West) they said that it is water damage. After being under warranty still they are asking Rs. 5200/- for replacing the touch pad. When the person was telling, Neither I could see any water there nor my cell had ever fall in water or water has fallen on my cell. I don't understand what connection does a Touch pad has with water. This was the 2nd time when I visited the Service Centre. First time when I visited Samsung Service centre I was told that the touch pad is not available, it would take 10 days to come from Delhi. Would receive a call from Samsung Service Centre once it is available. I didn't received any call from anyone, so again I went to Service centre at that time I was told about the Water Damage. So why did they agreed the first time for replacing my Touch pad.

This is a common answer given to everyone if the amount for replacing any part is huge.

maine 14/11/12 ko samsung ka naya cdma glaxy mobile purchase kiya hai jaise he phone ko charge kar battery ful ki or 1 call me he battery 50% down hogaye.servce centre me gaye bole phone 2days ke liye phone hame dena hoga phir hum check kar ke batynge ki phone khrab hai ya battery.my cntact no [protected].name=sandeep kumar

Dear Samsung Member,

I have purchased a 32 inch 5th series LED TV but unfortunately we are unble to listen the sound when we consider the samsung service center please give us the international warranty card to repair the same but i dont understand how to get the international warranty card.

So at least to be in safer for FUTURE transaction what is the procedure to obtain a International warranty.

Best Regards
Arjun K

i purchased Samsung TV model UA40ES5600, as per paper advertisement, Samsung India is is supposed to send the free Skype camera and 51 DVD set , even after lapse of 2 month the same has not been delivered. this is a big bogus company. they advertise free gifts during festivals to attract customers , after that they will not even respond. quality is compromised and defective items are pushed into Indian market.how China made WiFi dingle is supplied along with the SET?

pratap

I Have purchased a Samsung Smart TV ES6200 from Shas Electronics, Valasaravakkam, Chennai on 23rd September 2012. That time it was informed me that the product comes with an free Blue ray Player. when billing the dealer informed the free product will be delivered directly to us when installation, but the installation person don't bring any player and he again informed it will be delivered to me within 45 days directly by courier but till now there is no delivery. and they keep giving so many no to contact but nobody is responses properly.

The fun is still samsung advertisement has the same offer I don't know how many o[censored]s will get fooled.

good strategy keep it up samsung.....

Hi,

I have bought a Samsung Microwave Oven (GW732KD-B) / Rs. 7000/- on 13/11/2012 from BANSAL ELECTRONICS (BRAND SHOP) SCO-21, SECTOR-11, PANCHKULA-134109, INDIA. I have called up the Samsung Customer Care so many times for Installation Service (Ref. No. [protected]) but till time nobody has entertain my SR (Service Request) eventhough I have received calls from customer helpdesk[protected], 5073737) with giving false commitment everytime to provide installation service in time. It's amost 3-4 days have passed but installation service has not been provided by the company till time.

Now I am really getting Frustrated with the Poor customer services. If I have to wait for more days for a new installation of the product then I am really afraid how many days I have wait for a Service Call or should I go with the same brand name in future ? !!!!

Its make me feel like customer right has no value. Realy need to improve customer service.

Please help Us !!!!

Thanks
Rajat Sharma
+91-[protected]

I had purchased Samsung galaxy duos smartphone GT-S7562 in September 2012 and from the day one the handset is giving below problems. I have written to CEO office for 4 times but all the time they as to visit the service centre. I had submitted my phone thrice to service centre and even they are convinced that the handset is defective but Samsung is just killing time by asking me to visit service centre again and again. Please go thru the problems with this phone and do not buy this product
1) Operation is extremely slow
2) Phone hangs repeatedly
3) Sometimes the phone does not display the caller name when the phone rings
4) Data upload and transfer is very slow.
5) Touch screen operation is not effective
6) While exiting any application the operation is very slow
7) Sometimes when i go to message box, i can see the contact no.s only. After few seconds the names of contacts start popping up
8) Facebook application also operates very slow on the mobile. It keeps showing loading before displaying details on the screen
9) After taking a photo or video when i want to review it, it takes longer time to load.
10) I have deleted lot of applications from my cellphone due slow operation as well as transferred all the photos, videos to external sd card but there seems to be no improvement
11) while viewing a photo or video there are lot of instances when i tilt the camera by 90 degree, the video or photo does not timely rotate on the screen
12) while using fb application when the details are displayed and i want to scroll the screen, the response is lethargic.